Yosin EVM1001 Assembly instructions
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Unsupervised Transfer
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OFF: Auto Switch
ON: After 10 seconds, EVM will beswitched to closing hour
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Avoid installing EVM unit in following places:
•Don't place the unit in direct sunlight and hot,
humid, and dusty environment.
•Don't place the unitclose to frequency generator
(Power supply, radio broadcast, …) in 2 meter
distances, above any vibrating machines.
After revising data / voice message, please enter SYS_199_or ADM_2199_to transmit the data through "8 wires cable" to other units.
:
The purposes of "8 wires cable”:
1.For data transmission
2.For power source multi-connection.
- A 0.5A power adapter can supply up to
two units.
- A backup battery can supply up to six
units.
←
←
←
←
←
•To install additional EVM unit, please refer to page 6. For first time installation with EVM, please refer to the following procedures.
Step 1. Wiring: Please follow the System Layout to: (1) Connect the power adapter to AC outlet. (2) Connect the output of power adapter to "13VDC'
input of EVM. (3) Connect the "8 wires cable" for Multi-Connection. (4) Connect extension lines
Step 2. Delete the previous setting: If the EVM had been tested or input data, please delete the previous data by SYS_1000 and SYS_781_000.
Step 3. EVM auto configuration: The following conditions must be reached (1) Extension number less than 5 digits (2) Only use HOOK-FLASH to
transfer and retrieve calls (3) Dial tone appears after the HOOK-FLASH (4) Flash time exceeds 0.13sec. if all the above conditions are met,
please follow the Step 4 ~ 6 to let EVM automatically learn and configure basic data. Otherwise see page 27 in advance.
Step 4. Call to EVM: You will hear the greeting message.
Step 5. Dial an available extension number, the correct responses are as followings:
1.EVM announces "Please wait" (You will hear "BO..." voice while EVM building up the flash time)
2.The dialed extension number of the phone will ring. (Please do not answer the phone)
3.After 20 seconds, the EVM announces "No answer" prompt.
Step 6. Dial an extension number which is under line busy status,
the correct responses are as followings:
EVM announces "Please wait"
After few seconds, the EVM announces "Line busy" prompt.
Step 7. Repeat procedures 3 times from step 5 to step 6
If the responses are all correct, then the EVM auto configuration is successfully completed. EVM has built up (1) Hookflash time (2) Busy Tone
and Ring back Tone parameters (3) The range of Extn Group 01. (All necessary modification will be depended on the actual case. See page 11)
•Before the EVM build up the range
of Extn Group 01, if you dial
extension number, the “Please
wait”message willbe heardafter 2
seconds.
•If the response is incorrect, please
delete the previous setting then
refer to page 29 for
troubleshooting. Restart from Step
4 of installation procedures.
Step 8. Input following data: (See How To Start on page 7)
Present time and working hours (See page 8)
Record greeting messages for the company (See page 9)
Operator numbers (See page 13)
Step 9. Copy data for Multi-connection: The data you input will only be stored in one EVM. Therefore, when EVM is being Multi-connected, the
voice messages and data can be transferred to others by setting SYS_199_or ADM_2199_. If the other EVM do not successfully receive
the transferred data, then the extension line will be occupied. Thus you must copy data again and dial into each EVM to test if or not it is operating
in the normal condition.
Final Step Programming for PABX
Set the ringing of incoming calls to EVM. Set hunting if the EVM is in Multi-connection.
If the PABX is able to send out Identification Code, then EVM can detect the Identification Code to announce "No-answer" prompt for
Unsupervised Call.
!Add additional EVM: Connect the new EVM to the existing EVM (See page 4), then copy data from the existing EVM to the new EVM being added.
!If you would like to re-install, the following program setting allows you to delete the previous settings:
SYS_1000 ResetSystemProgramtodefaultsettingand delete all the operator number and pre-set holidays.
SYS_781_000 TodeleteCallProgressTone (CPT) parameters and recovery to Auto-configuration
ADM_2100 (after voice) _0 To delete all the user's recorded prompts, except for Program Prompt and Number Prompt.
ADM_29000 (after voice) _0 To delete all message of Information Menus
ADM_50000_0000 To delete all forwarding numbers
ADM_60000_0000 To delete all receptionists of Information Menus
.
On-site:Connect a standard Touch Tone phone set to the “PROG” jack at the rear board of the EVM, pick up the handset and you’ll hear “Welcome to the system
program". Follow the procedures below and Input data.
Remote: Dial to EVM from CO line or PABX Ext. line, enter System Password by pressing 00during the Greeting message and then you will hear
“Welcome to the system program". Follow the procedures below and Input data.
•You can enter Administrator Program by pressing 0 during the System Program prompt.
•You can enter Administrator Program by pressing plus Administrator Password during the Greeting message.
SYS_[ ]_[ ]
DATA
Program Prompt: "ITEM" "Beep" "DATA"
ITEM
Program Prompt: "welcome to the system program"
SYS means System Program
ADM means Administrator Program
•[Y…] or [X…] indicates the Item/Data is 1 to 4 digits, if
Item/Data less then 4 digits, pressto complete the digit
entering. eg. X, XX, XXX.
•Extn: Extension number
Input new DATA Press #
to confirm the
entered data
Press # to leave and go back to Greeting
Wait for 3 seconds
without entering
new data
Program Prompt: "Welcome to the system/administrator program"
Program Prompt:
"ITEM" "Beep" "DATA" "To confirm, press # sign, or re-enter"
Input ITEM
SYS_4_[X] X: 1=With external switch (See page 3) 2=No external switch (Default)
ADM_11 Switch to working hours
ADM_12 Switch to break hours
ADM_13 Switch to closing hours
ADM_14 Switch to holiday
ADM_15 Switch to temporary announcement
ADM_16 Auto Switch -- the system will automatically switch the Greeting message
based on pre-scheduled business hours.
•No more Auto-switch again once set to
operation of 11-15. For example, Jan. 1 to Jan.
4 are the holidays, you may enter 14 (Holiday
announcement) on Dec. 31 after work, and
then enter 16 (Auto-switch) on Jan. 5 when
you come back to work, or you may use
ADM_7 to preset the holidays.
ADM_31_[HHMMhhmm] Mon. working hours from HH(hrs) MM(min.) to hh(hrs) mm(min).
ADM_32_[HHMMhhmm] Tue. working hours …
ADM_33_[HHMMhhmm] Wed. working hours …
ADM_34_[HHMMhhmm] Thus. working hours …
ADM_35_[HHMMhhmm] Fri. working hours …
ADM_36_[HHMMhhmm] Sat. working hours …
ADM_37_[HHMMhhmm] Sun. working hours …
•The default time is 0830~1730 for Mon. to Fri.
1200~1300 for break hour (in a 24 hour
format)
•Eight zeros mean holiday.
ADM_38_[HHMMhhmm] Break hours … (Default = 1200~1300) 0000 0000 means to delete.
ADM_39_[YYYYMODD] Set present date to YYYY(year) MO(month) DD(day).
ADM_30_[HHMMSSW] Set present time to HH(hrs) MM(min.) SS(sec.), W(week). W: 7 for Sunday, 1 for Monday, and so-forth.
ADM_3_[X] The system clock will auto-adjust at every midnight. X: 1 for 1 sec. faster, 2 for 1 sec. slower.
Program Prompt: "4" means auto-adjust slower 4 seconds every day,"4A" means auto-adjust faster 4 seconds every day.
ADM_7[YY]_[MODD] To preset holidays within the year. Index No YY= 01~64; Date: MO(month) DD(day). 0000 means to delete.
!
•To change the existing message, you don’t have to delete the previous voice message, just replace it by recording again. The built-in messages will be no
longer existed after new recording or deleting.
ADM_2[Lnn]_1_ To listen to the message
ADM_2[Lnn]_2_ Torecordthemessage
ADM_2[Lnn]_3 To delete the message
L: 1=1st language, 2= 2nd language, 3= 3rd language,
4= 4th language, 8= Number Prompt
nn: paragraph code (See page 10)
ADM_29[n..]_1_ To listen to the message of Information Menu
ADM_29[n..]_2_ To record the message of Information Menu
ADM_29[n..]_3 To delete the message of Information Menu
n..: Menu number of Information Menu (See page 23)
When the Menu number is less than 3 digits, please press
# to complete the digit entering.
ADM_2100_0 To delete all the user's recorded prompts, except for Program Prompt and Number Prompt.
ADM_29000_0 To delete all message of Information Menus
ADM_2199_Copy the data and voice messages to other Multi-connected EVM.
Example 1: Record the Greeting for working hours in the 1st language, the procedure is as follow.
Press 21(1st language) 01(paragraph code) →Program Prompt: "2101" "Beep" →Press 2 →"Beep" →Record message by talking into the handset
→Press # to end.
Example 2: Record the Greeting for working hours in 2nd language, the procedure is as follow.
Press 22(2nd language) 01(paragraph code) →Program Prompt: "2201" "Beep" →Press 2 →"Beep" →Record message by talking into the handset
→Press # to end.
In addition, the “Language Code SYS_36_[ ]” for the 2nd language in example 2 must be set, therefore, caller will be able to switch to the 2nd language
by pressing the Language Code during the Greeting in the 1st language.
Example 3: To record the Menu-7 message of Information Menu, the procedure is as follow.
Press 29(Information Menu)7(Menu No.)→Program Prompt: "297" "Beep" →Press 2 →"Beep" →Record message by talking into the handset
→press # to end.
$
Paragraph code Paragraph explanation Messages (Built-in English in 1st language)
' Greeting for working hours Hello, please dial extension numbers or wait for the operator service.
5 Greeting for break hours Hello, we are on break now, please dial extension numbers or call again during working hours.
3 Greeting for closing hours We are closed, please dial extension numbers or call again during working hours.
0 Greeting for holidays (If no recorded message here, the message will be same as closing hours.)
4 Prompt for transferring Please wait a moment!
6 Operator busy during working hours Sorry, the operator is busy now, please presssign to hold or dial another extension number.
'' Operator busy during closing hours (If no recorded message here, the message will be same as working hours.)
7 No-answer prompt during working hours Sorry, the call is unanswered, please press thesign to hold, or dial another extension number.
) No-answer prompt during closing hours (If no recorded message here, the message will be same as working hours.)
8 Busy prompt during working hours Sorry, the extension is busy now, please dialsign to hold, or dial another extension number.
' Busy prompt during closing hours (If no recorded message here, the message will be same as working hours.)
'6 Wrong no. prompt during working hours Sorry, the number you dialed is wrong, please check and redial extension number.
') Wrong no. prompt during closing hours (If no recorded message here, the message will be same as working hours.)
5 To hang up The connection will be terminated, please call again good-bye.
5' Prompt after Information Menu To repeat presssign, for previous menu press # sign, or dial 0 for operator service.
53 Temporary announcement
55 Program Prompt for Administrator Program Welcome to the Administrator Program.
50 Program Prompt for System Program Welcome to the System Program.
54 Program Prompt for confirm To confirm, press # sign, or re-enter.
•Number Prompts are used to reply item and data of programming and Number Repeat of call transferring.
Paragraph code ' 5 3 0 4 7 8 6 )' '''5'3'0'4'7
Messages One Two Three Fore Five Six Seven Eight Nine Zero Star Pound A B C Empty
;
"#$%&
SYS_1[YY]1_[X…] BeginningExtnofGroup YY is X…
SYS_1[YY]2_[X…] EndingExtnofGroup YY is X…
SYS_1[YY]3_[X…] AssistantExtnofGroup YY is X…
•Group number YY= 01~32, must be successive
•When the Extn X… is less than 4 digits, please press # to complete the entering.
0000 means to delete.
•Wrong No. Prompt will be announced when the number dialed is not in the groups.
•If Extn are more than 4 digits or exist with another linking line PABX, the special
setting is as table below.
SYS_20_[XX] IfExtnlength is designated by the prefix number, the pause time of 2nd p is XX seconds(Default =03)
SYS_60_[X…] SetAreaCodetoX…;WhenXislessthan 4 digits, please press # to complete the digit entering. 0000 means to delete
ADM_5[Y…]_9000 To set number Y… as number unused. Once the caller dials Y…, the “Wrong Number” message will be announced.
•Generally, PABX Extension Numbering Scheme has one type or several types listed below:
1 No more than 4 digits Directly enter the extension number
2More than 4 digits, but several numbers
ahead are identical; it shall not exceed 4
digits with the prefix number excluded.
It shall set the "Area Code SYS_60_[ ]" as the prefix number.
The Area Code must be excluded when entering extension number, operator’s number, Number forward, etc.
3More than 4 digits, but several numbers
ahead are identical; it exceeds 4 digits with
the prefix number excluded.
4More than 4 digits and several numbers
ahead are different.
5It is the extension number exist with
another linking line PABX (Link Extension)
Designate the Extn length by prefix number:
Beginning number = SYS_1[YY]1_[0 0 N N]Ending number = SYS_1[YY]2_[0 X p]
NN: Prefix number for this group of extension.
X= the length of Extn for this group, X=0 means flexible length
= pause for 3 seconds after the Pth digit. If P=0, it means EVM will only detect Busy tone cycle for this group.
p= pause for XX seconds(SYS_20_[ XX]) after the pth digit. If p=0, it means EVM will not detect any tone cycle
for this group.
or p=means CPT detection does not refer to tone cycle parameters, but refer to common rule.
Example 1: Company ABC’s extension numbers are from 100~250 and 30~39 (If No-dial after Busy/No-answer prompt, the call will be transferred to assistant’s
extension – 100). When all the extension numbers are less than 4 digits, the program setting is as follows
"For Group01, beginning number 100, ending number 250: Set SYS_1[01]1_[100]#, SYS_1[01]2_[250]#
"For Group02, beginning number 30, ending number 39, Assistant extension 100: Set SYS_1[02]1_[30]#, SYS_1[02]2_[39]#, SYS_1[02]3_[100]#
Example 2: Company ACC’s extension numbers go from 611000~615999, and the Link Extension numbers go from 721000~728999. The number for the operator
is 9 during working hours, and 611000 during closing hours. The program settings are as follows:
"611000 ~ 615999 has two identical number ahead, set the Area Code as 61: SYS_60_[61]
"After excluding the Area Code from 611000 ~ 615999, set beginning number 1000 and ending number 5999 for Group01: SYS_1[01]1_[1000],
SYS_1[01]2_[5999]
"The Operator number during Working Hours is 9. Because it is single digit, no need to exclude the Area Code, set: ADM_41_[9]#
"The Operator number during closing hours is 611000. After excluding the Area Code, set: ADM_45_[1000]
"For extension number 721000 ~ 728999, the prefix number is 72 and the total length is 6 digits, CPT detection is activated after the 6th digit with 5
seconds delay, set: SYS_1[02]1_00[72], SYS_1[02]2_[066], SYS_20_[05]
"720000 ~ 720999 are unused numbers, set prefix number 720 as non-registered number by ADM_5[720]#_[9000]
"729000 ~ 729999 are unused numbers, set prefix number 729 as non-registered number by ADM_5[729]#_[9000]
7
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SYS_35_[X] Caller dials Operator Code X, the call will be transferred to operator number. X=regard as null
ADM_41_[X…] The1st operator No. during working hours
ADM_42_[X…] The2nd operator No. during working hours
ADM_43_[X…] The1st Operator No. during break hours
ADM_44_[X…] The2nd Operator No. during break hours
ADM_45_[X…] The1st Operator No. after closing hours
ADM_46_[X…] The2nd Operator No. after closing hours
ADM_47_[X…] The1st Operator No. during holiday
ADM_48_[X…] The2nd Operator No. during holiday
ADM_59940_[X…]
|
ADM_59947_[X…]
The 1st operator No. for Circular Hunting
| (During working hours)
The 8th operator No. for Circular Hunting
•When the Operator No. X… is less than 4 digits, please press # to complete the
digit entering. 0000 means to delete.
•EVM will disconnect the call for No-dial after Greeting if SYS_30_[0] or the
operator number is not set or disable. (See page 16)
•If there has been set an Area Code (See page 11), then the input of operator
number shall exclude Area Code, except the operator number having only a
single digit.
•If the extension number of Personnel on Duty is set via ADM_5[Y]_[X…], and if Y
is the same as Operator Code, then X… is regarded as operator number.
•The Circular Hunting is only used on working hours. You may set the operator
number without this function by ADM_41_[X…].
!Examples for operator number
Working hours Closing hours Break hours Program Setting
No-dial Dial 0 No-dial Dial 0 No-dial Dial 0
To
operator To
operator To
operator To
operator To
operator To
operator
"SYS_30_[2]: Redial operator 2 times "SYS_35_[0]: Operator code is 0
"ADM_59940_[100]#, ADM_59941_[101]#, ADM_59942_[102]#: During working
hours, the Operator Numbers are 100, 101 and 102 with Circular Hunting.
"ADM_43_[300]#: During break hours, the Operator number is 300.
"ADM_45_[1000]: During closing hours, the Operator number is 1000.
Working hours Closing hours Break hours Program Setting
No-dial Dial 0 No-dial Dial 0 No-dial Dial 0
To
operator To
operator Dis-
connect To
Extn on
Duty
To
operator To
operator
"SYS_30_[2]: Redial operator 2 times "SYS_35_[0]: Operator code is 0
"ADM_41_[100]#: During working hours, the Operator Number is 100
"ADM_43_[300]#: During break hours, the Operator Number is 300
"ADM_45_[0000]: No operator during closing hours
"ADM_5[0]#_[200]#: During closing hours, dial 0 to Extn 200 on Duty
To
operator To
operator Dis-
connect To
Extn on
Duty
Dis-
connect To
Extn on
Duty
"SYS_30_[2]: Redial operator 2 times "SYS_35_[0]: Operator code is 0
"ADM_41_[100]#: During working hours, the Operator Number is 100
"No operator during break and closing hours
"ADM_5[0]#_[200]#: During break and closing hours, dial 0 to Extn 200 on Duty
To
operator To
operator Dis-
connect Dis-
connect Dis-
connect Dis-
connect
"SYS_30_[2]: Redial operator 2 times "SYS_35_[0]: Operator code is 0
"ADM_41_[9]: During working hours, the Operator Number is 9
"No operator during break and closing hours
Dis-
connect To
operator Dis-
connect To
operator Dis-
connect To
operator
"SYS_30_[0]: Disconnect for No-dial "SYS_35_[0]: Operator code is 0
"ADM_41_[100]#: During working hours, the Operator Number is 100
"ADM_43_[300]#: During break hours , the Operator Number is 300
"ADM_45_[200]#: During closing hours, the Operator Number is 200
Dis-
connect To
operator Dis-
connect Dis-
connect Dis-
connect To
operator
"SYS_30_[0]: Disconnect for No-dial "SYS_35_[0]: Operator code is 0
"ADM_41_[100]#: During working hours, the Operator Number is 100
"ADM_43_[300]#: During break hours, the Operator Number is 300
"No operator during closing hours
Dis-
connect To
operator Dis-
connect Dis-
connect Dis-
connect Dis-
connect
"SYS_30_[0]: Disconnect for No-dial "SYS_35_[0]: Operator code is 0
"ADM_41_[100]#: During working hours, the Operator Number is 100.
"No operator during break and closing hours.
Dis-
connect Dis-
connect Dis-
connect Dis-
connect Dis-
connect Dis-
connect
"SYS_35_[]: No operator code
"No operators during working hours, break hours and closing hours.
:
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ADM_50000_0000 Delete all the setting for number forwarding
ADM_5[Y…]_[X…] Caller dials No. Y… will be transferred to Extn X…
ADM_5[Y…]_001 Caller dials No. Y… will be transferred to the Extn of Hunt Group-1
ADM_59950_[X…]
|
ADM_59953_[X…]
X…is the 1st Extn of the Hunt Group-1
|
X…is the 4th Extn of the Hunt Group-1
ADM_59954_[X]The hunting mode of Hunt Group-1; X: 1=Circular 2=Pilot
ADM_5[Y…]_002 Caller dials No. Y… will be transferred to the Extn of Hunt Group-2
ADM_59955_[X…]
|
ADM_59958_[X…]
X…is the 1st Extn of the Hunt Group-2
|
X…is the 4th Extn of the Hunt Group-2
ADM_59959_[X]The hunting mode of Hunt Group-2; X: 1=Circular 2=Pilot
ADM_5[Y…]_003 Caller dials No. Y… will be transferred to the Extn of Hunt Group-3
ADM_59960_[X…]
|
ADM_59963_[X…]
X…is the 1st Extn of the Hunt Group-3
|
X…is the 4th Extn of the Hunt Group-3
ADM_59964_[X]The hunting mode of Hunt Group-3; X: 1=Circular 2=Pilot
ADM_5[Y…]_004 Caller dials No. Y… will be transferred to the Extn of Hunt Group-4
ADM_59965_[X…]
|
ADM_59968_[X…]
X…is the 1st Extn of the Hunt Group-4
|
X…is the 4th Extn of the Hunt Group-4
ADM_59969_[X]The hunting mode of Hunt Group-4; X: 1=Circular 2=Pilot
•Y…=0~9899, if Y… is less than 4 digits please press
# sign to complete the digit entering
•X…=1~8999, if X… is less than 4 digits please press
# sign to complete the digit entering
•X… is not confined to the range of the Extn Groups.
Example 1. Caller dials 6 to Extn 1234:
"ADM_5[6]_[1234]
Example 2. Caller dials 201 to Extn 202:
"ADM_5[201]_[202]
Example 3. Callers dial 7 for Ext. 301~304 (with Circular
Hunting) programming as follows:
"ADM_5[7]_001
"ADM_59950_[301]
"ADM_59951_[302]
"ADM_59952_[303]
"ADM_59953_[304]
"ADM_59954_[1]
ADM_5[Y…]_005 Caller dials No. Y… will be transferred to the Extn of Hunt Group-4
ADM_59970_[X…]
|
ADM_59973_[X…]
X…is the 1st Extn of the Hunt Group-5
|
X…is the 4th Extn of the Hunt Group-5
ADM_59974_[X]The hunting mode of Hunt Group-5; X: 1=Circular 2=Pilot
ADM_5[Y…]_006 Caller dials No. Y… will be transferred to the Extn of Hunt Group-4
ADM_59975_[X…]
|
ADM_59978_[X…]
X…is the 1st Extn of the Hunt Group-6
|
X…is the 4th Extn of the Hunt Group-6
ADM_59979_[X]The hunting mode of Hunt Group-6; X: 1=Circular 2=Pilot
SYS_36_[X] Callers dial X, EVM plays Greeting of 2nd language.
SYS_37_[X] Callers dial X, EVM plays Greeting of 3rd language.
SYS_38_[X] Callers dial X, EVM plays Greeting of 4th language.
•Regard as null if X=.
$!
SYS_30_[X] EVM will transfer the calls to operator for X times (Default =1) if the caller does not dial any number after EVM announces Greeting
or Operator Busy prompt.
If X=0 or operator number is not set, EVM will disconnect the call for No-dial after Greeting.
SYS_44_[X] Route options for No-dial after Busy/ No-answer prompt.
X: 1= Call transfer to operator or backup Ext.(Default), 2= Disconnect the call after Busy/ No-answer prompt is repeated once again.
.
)($%*!
SYS_21_[XX] Waiting time for caller to dial numbers after Greeting/ Busy/ No-answer prompt. (Default=03 sec.)
SYS_22_[XX] Waiting time for the operator answering during working hours (Default =20 sec.)
SYS_23_[XX] Waiting time for the operator answering during closing hours (Default =20 sec.)
SYS_24_[XX] Waiting time for the extension answering during working hours (Default =20 sec.)
SYS_25_[XX] Waiting time for the extension answering during closing hours (Default =20 sec.)
•XX=00 means Unsupervised Transfer
•If Unsupervised Transfer is set, you can set
Function Code of Call Pickup to retrieve the
unanswered call or set ID Code for "No-
answer" prompt.
SYS_27_[XX] Waiting time for Call Pickup (Default = 20 seconds).The waiting time should be short and shorter than the Ringing time set by
PABX to prevent Pickup calls by mistakes.
SYS_31_[X] Number of rings to wait before the EVM answers incoming calls.
('*
SYS_41_[X] X: 1=Number Repeat (Default) 2=No If X=1, then EVM will announce "extension number" and "please wait" before transferring
SYS_43_[X] X: 1=Raise the volume of greeting messages 2=No(Default)
SYS_47_[X] X: 1=Ext. Port auto detection 2=No(Default) If you know PABX may lockout the EVM Ext. Port , please set X=1
SYS_40_[X] X: 1= Silent compression(Default) 2= No silent compression
SYS_68_[XXXX]System Program Password (Default = 00)
SYS_69_[XXXX]Administrator Program Password(Default = none); The first 2 digits can not be the same as System Program Password
SYS_8 Report of remained voice message capacity; Program Prompt: "8""Beep""XXXX(seconds)"
SYS_9 Report the version of EVM. Program Prompt: "XXXXXXXX"
SYS_0 Wait for 2 seconds to enter Administrator Program. Program Prompt: “Welcome to Administrator Program”
')(**(+
•Please refer to the operation instruction of PABX extension.
SYS_52_[X] EVMreleasesaftercallanswered(Default=5)
SYS_53_[X] EVMreleasesforUnsupervisedTransfer(Default=5)
SYS_54_[X] Retrievingcallwhen Error Tone(Default=1)
SYS_55_[X] Retrievingcallwhen Busy Tone(Default=1)
SYS_56_[X] Retrievingcallwhen No-answer(Default=1)
SYS_59_[X] ForCallPickup(Default=8)
If Function Code of Call Pickup and Unsupervised Transfer were set,
EVM will retrieve the unanswered call with the operating way
SYS_59_[X] after waiting time for Call Pickup is over.
#Operating way:
1= HOOK-FLASH
2= HOOK-FLASH + Function Code
3= HOOK-FLASH twice
4=HOOK-FLASHand then ON& OFF HOOK
5= ON& OFF HOOK
6= ON& OFF HOOK + Function Code
7= ON& OFF HOOK and then HOOK-FLASH
8= Function Code + Extn
9= Extn + Function Code
0= Defined by ADM_59930_[X…]
= Defined by ADM_59933_[X…]
SYS_61_[X…] Function Code of call transferring (Default =none)
SYS_62_[X…] Function Code of Retrieving calls (Default =none)
ADM_59907_[X…] Function Code of Call Pickup (Default =none)
ADM_59931_[X…] The 1st Function Code of ADM_59930_[X…] (Default =none)
ADM_59932_[X…] The 2nd Function Code of ADM_59930_[X…] (Default =none)
ADM_59934_[X…] The 1st Function Code of ADM_59933_[X…] (Default =none)
ADM_59935_[X…] The 2nd Function Code of ADM_59933_[X…] (Default =none)
#If X… less than 4 digits, please press # sign to
complete the digit entering. 0000 means to delete.
#For special character:
- enter
- enter 1
A - enter 2
B- enter 3
C- enter 4
ADM_59930_[X…] Sequence of operating way (Default =none)
ADM_59933_[X…] Sequence of operating way (Default =none)
#If X… less than 4 digits, please press # sign to
complete the digit entering. 0000 means to delete.
#X… is the sequence of operating way
0=On & Off Hook 1=HOOK-FLASH 2=Extn
3= 1st Function Code 4=2nd Function Code
,(''-(
SYS_45_[X] X:1=Dialtone detection after HOOK-FLASH (Default) 2= No If no Dial tone appears after HOOK-FLASH, please set X=2
SYS_46_[X] X:1=Largedeviationintonecycle detection If the Busy/ Ring back tone cycle of PABX is irregular 2= Normal (Default)
SYS_48_[X] X:1=Detectfrequency of CPT (Default) 2= No If the CPT frequency is not within 300~640Hz please set X=2
SYS_51_[X] X:1= DTMF 2= Long DTMF 3= Pulse It is the Dialing Mode for transferring code from EVM to PABX.
SYS_71_[XXX] HOOK-FLASH time is X.XX sec.EVM is able to auto configure the HOOK-FLASH time (see page 7). If HOOK-FLASH time of PABX
is less than 0.13 seconds or there is no dial tone after HOOK-FLASH, please input this data by yourself.
SYS_72_[XXX] X.XXseconds is length of each ringing signal of internal rings (Default = none, 000 means to delete). This is for EVM to detect
callback rings when unanswered.
SYS_73_[XXX] Pausebeforetonecycle detection is X.XX sec. (Default =0.03 sec.)
SYS_741_[XXX] X.XXsec.is1st ON of Error tone cycle
SYS_742_[XXX] X.XXsec.is1st OFF Error tone cycle
SYS_743_[XXX] X.XXsec.is2nd ON Error tone cycle
SYS_744_[XXX] X.XXsec.Is2nd OFF Error tone cycle
SYS_751_[XXX] X.XXsec.is1st ON of Busy tone cycle
SYS_752_[XXX] X.XXsec.is1st OFF of Busy tone cycle
SYS_753_[XXX] X.XXsec.is2nd ON of Busy tone cycle
SYS_754_[XXX] X.XXsec.is2nd OFF of Busy tone cycle
SYS_761_[XXX] X.XXsec.is1st ON of Ring back tone cycle
SYS_762_[XXX] X.XXsec.is1st OFF of Ring back tone cycle
SYS_763_[XXX] X.XXsec.is2nd ON of Ring back tone cycle
SYS_764_[XXX] X.XXsec.is2nd OFF of Ring back tone cycle
•Error tone data can be empty if all unused extension numbers
were set. (See page11)
•EVM is able to auto configure the tone cycle parameters. But
you can input the parameter directly by reading data from
SYS_77x_[XXX]
•If XXX=000, it means to delete
$
SYS_771_[XXX] Tone cycle 1st ON is X.XX sec. of the final transferring.
SYS_772_[XXX] Tone cycle 1st OFF is X.XX sec. of the final transferring.
SYS_773_[XXX] Tone cycle 2nd ON is X.XX sec. of the final transferring.
SYS_774_[XXX] Tone cycle 2nd OFF is X.XX sec. of the final transferring.
•This is the tone cycle report of the final transferring.
•f the EVM fails to detect Ring back tone/ Busy tone, please
read this report to examine the failed reason.
SYS_781_000 To delete Call Progress Tone (CPT) parameters and recovery to Auto-configuration
B: To increase the sensitivity of CPT detection 0=0db(Default) 1=2db 2=4db 3=6db 4=8db 5=10db 6=12db 7=14db
ADM_59908_x[BC]
C: Filter out the OFF time of tone cycle
0=66ms 1=99ms(Default) 2=132ms 3=165ms 4=198ms 5=231ms 6=264ms 7=297ms 8=330ms
Example. The Ring back tone cycle of M brand PABX is as follow, it should filter out 0.15 seconds OFF time of tone cycle. (By
ADM_59908_xx[4])
7;
4 times0.15sec. on/off 1 sec. off 4 times 0.15 sec. on/off
*
•When EVM answers a call, it will wait for PABX to transmit the Identification Code (ID Code), then play different messages according to the ID Code.
ID Code received by EVM EVM announcement Remark
No ID Code recognized. "Greeting"
No-answer ID Code:
Prefix No. (0~4 digits) + Keyword (1~2 digits) + other numbers + Extn "No-answer" prompt
Line busy ID Code:
Prefix No. (0~4 digits) + Keyword (1~2 digits) + other numbers + Extn "Line busy" prompt
•To set Unsupervised Transfer: SYS_24_[00] ,
SYS_25_[00]
•Extn is confined to the range of the Extn Groups.
ADM_59908_[A]xxx A: Waiting time for PABX to transmit the ID Code. A: 0=1 Sec. 1=1.5 sec. 2=2 sec.
( xxx entails other functions, please enter according to the original data.)
•When PABX is transmitting ID Code too slow, please select a longer Waiting time for ID Code.
•If EVM is unable to receive a complete ID Code, it means that PABX is transmitting ID Code too fast. Then please add "Pause"
ahead the PABX ID Code to delay the Code Transmission.
SYS_63_[XXYY] No-answer ID Code
SYS_64_[XXYY] Line busy ID Code
XX= Keyword (if there is only one digit, please enter 0 for the second digit.)
For special character:
- enter ,
- enter 1, A- enter 2, B-enter 3,
C- enter 4.
YY= Number of digit(s) ahead Extn of the ID Code.
YY= 99 indicates that PABX will respond ID Code immediately after receiving the extension number. It
should only apply to busy line identification.
ADM_59924_[X…]X… = Prefix number of Busy and No-answer ID Code
7
Example 1: A Brand PABX, when extension is being set to VOICEMAIL UNIT, it will send ID Code as follows:
VOICEMAIL UNIT dials an extension number — PABX sends out B6 before Ring back tone, meaning the extension dialed is available.
— PABX sends out B7 before Busy tone, meaning the extension dialed is engaged.
VOICEMAIL UNIT answers a call — PABX sends out A4 + extension number, meaning the call was not answered.
— PABX sends out A7, meaning there’s an incoming call from an external line.
"To set SYS_6_3_[A402] — Keyword of No-answer ID Code is A4, and the front 2 digits are not extension number.
"To set SYS_6_4_[B799] — ID Code of busy line is B7, responding before Busy Tone emission.
Example 2: F Brand PABX, the ID Code of No-answer is B + XX (Trunk number) + Extension number
"To set SYS_6_3_[B003] — Keyword of No-answer ID is B, and the front 3 digits are not extension number.
Example 3: S Brand PABX, the ID Code of No-answer is 3 + XXX + Extension number
"To set ADM_5_9924_[] — Prefix No. of No-answer ID is .
"To set SYS_6_3_[307] — Keyword of No-answer ID is 3, and the front 7 digits are not extension number.
77
*
•EVM contains 9 Menus in 3 levels. Each Menu can set an extension number for receptionist.
•Please refer to page 9 for menu message recording.
•The information menu will be activated if any level-1 (Menu-1 ~ Menu-9) menu message is recorded. For example, if you wish caller to dial 7 to hear an
information message, you must record the message into Menu-7 without any setting.
•During (or after) the menu message, press to repeat, press for previous menu, dial 0 to be transferred to the receptionist of this menu (if none
receptionist existed, the call will be transferred to the operator), dial 1-9 for the next level of menu messages or to the receptionist ( if the menu message does
not exist), or dial an extension number (if there is no menu message and receptionist).
•The menu number is the number dialed from Greeting to this menu, as shown on the Figure below.
7
Menu-9
'
'
)'
$: Menu number
)
' ) )
'
'
)
' ) 6
Menu-1
!
A is one of the numbers in 1~9 for auto-shift Menu No. from "Menu-n" to "Menu-An" during break hours. If A= 0, regard as null.
ADM_59904_[AB]
B is one of the numbers in 1~9 for auto-shift Menu No. from "Menu-n" to "Menu-Bn" during closing hours. If B= 0, regard as null.
Example: To set ADM_59904_[78]# for auto-shift the Menu No. as below:
During working hours, if callers dial 1, the route will be from "Greeting" to "Menu-1." During break hours, if callers dial 1, the route
will be from "Greeting" to "Menu-71." During closing hours, if callers dial 1, the route will be from "Greeting" to "Menu-81."
ADM_5991[Y]_[L]After the completion of playing menu message, EVM will play the "Prompt after Information Menu."
Y= first digit of the menu number. Language type L: 1= 1st language, 2= 2nd language, 3= 3rd language, 4= 4th language.
ADM_6[n..]_[X…] To define receptionist on Menu-n. n..= Menu number X…=Extn of receptionist, 0000 means to delete.
Example: Extension number directories
7:
Programming:
"ADM_5991[7]_[1]#: language type for Menu-7 and Menu-71
"ADM_29[7]#_[2]: to record message for Menu-7
"ADM_29[71]#_[2]: to record message for Menu-71
"ADM_6[71]#_[271]#: to set receptionist for Menu-71
"ADM_6[72]#_[201]#: to set receptionist for Menu-72
"Menu-712 without receptionist and recorded message
Greeting: ABC Company! Please dial the extension number. If you do not
know the extension number, please press 7.
Menu-7: For Sales department, please press 1. For Accounting Department,
please press 2. …
Menu-71: Press 272 for Mitch, press 276 for Matt
or press 0 for the receptionist
8
' 5
To Ext. 201 --
the receptionist of Menu-72
(No recorded message in
Menu-72)
To Ext. 271 --
the receptionist
of Menu-71
585
To Ext. 272 --
Menu-712 without receptionist
and recorded message
%
Problem Possible cause and solution
1.If EVM does not answer and greet. •Please check whether the power supply is normal or not.
•Please check the port of PABX and see whether wire has connected between EVM and PABX or not.
•The extension port maybe locked by PABX. Please set the Port Auto-detection. SYS_47_[2]
2.EVM responds after External line 2
~ 3 rings. •This is normal. Set the SYS_31_[0] for improvement.
3.Immediate conversation over the
phone is inaccessible while the
called person responds to the call.
•This is normal while the EVM is supervisory the call. Use the Call Pickup or ID Code for Unsupervised Transfer.
•EVM has not finished Auto-configuration yet. Please dial three times for "a busy extension" and "an available
extension (do not answer)".
4.EVM always announces that the
number dialed is faulty when in fact
the line is busy, and vice versa.
•Please exchange the parameters for Error tone with the Busy tone.
5.EVM announcement repeats:
"Please wait" every 4 seconds, and
the call is not on hold.
•HOOK-FLASH time is too short, please set SYS_71_[ ]
•Occasional occurrence – insufficient DTMF Receiver for PABX.
6.EVM announcement repeats:
"Please wait" every 4 seconds, and
the call is being held.
•If the frequency of Dial Tone is not the range of 300- 640 Hz, please set SYS_48_[2] for not detecting the frequency.
•Occasional occurrence – insufficient DTMF Receiver for PABX.
7.If caller dialed a correct extension
number, but EVM announces
"Wrong number" or "Line busy" and
the extension does not ring.
•If PABX does not accept prompt speed of DTMF sent by EVM, please set SYS_51_[2].
•If the PABX doesn’t use “HOOK-FLASH” as the only way to transfer the incoming calls, please set whether it is
needed to set SYS_61_[ ] in EVM, which depends on PABX.
•Occasional occurrence – insufficient DTMF Receiver for PABX.
•Please check in the PABX to see whether the service class of the Ext. ports has connected to EVM.
7
8.If EVM announces "Please wait"
and then EVM is suddenly
disconnected.
•HOOK-FLASH time is too long. EVM will automatically configure HOOK-FLASH by setting the starting time from at
least “0.13 seconds”and up to certain ranges depending on PABX. If the setting time of your PABX is less than 0.13
seconds. Please set SYS_71_[ ] to fit the appropriate interval of time to PABX.
•If the PABX uses "Grounding to Hold”, it usually accepts the “0.06 seconds”HOOK-FLASH time.
9.EVM announces "Please wait" and
utters few times of “BO-BO...” then
is suddenly disconnected.
•If the frequency of Dial Tone is not the range of 300- 640 Hz, please set SYS_48_[2] for not detecting the frequency.
•If the Dial Tone is too weak, please set ADM_59908_x[ ]xx to increase the sensitivity for CPT detection.
•If Dial Tone is not detected after making HOOK-FLASH, please set SYS_45_[2] for not detecting Dial Tone.
10.If EVM does not announce "Line
busy” or “No-answer" prompt. •If the CPT is delayed or reminder tone exists before the CPT, please set to delay the detection of CPT. SYS_73_[ ]
•If the frequency of CPT is not the range of 300- 640 Hz, please set SYS_48_[2] for not detecting the frequency.
•If either the cycles of Ring back tone or Busy tone is irregular, please set SYS_46_[1] for larger deviation of cycles in
tone detection.
•If CPT is too weak, please set ADM_59908_x[ ]xx to increase the sensitivity for CPT detection.
•IF Key Telephone system has been set to Voice Call, please change it to ringing.
•Please check SYS_62_[ ], SYS_55_[ ], SYS_56_[ ] to see whether it is correct way to retrieve the Busy/ Unanswered
call. In this case, it depends on PABX.
•If HOOK-FLASH time is too short, please set SYS_71_[ ]
11.Others Use the hand-free of the PROG-TEL (Set SYS_4_[2] for disable External Switch), press # to exit program setting and
return to the Greeting. After the EVM finished playing the Greeting and became in condition of silence, the procedure of
the Line transfer can be monitored through the speaker of the PROG-TEL to pin-point the problem.
DTMF Receiver in PABX is inadequate. The suggested solution is as follow:
1.Increase more units of DTMF Receiver for PABX.
2.To set program for EVM to Dial Pulse (DP) Transmission.
3.Disperse the Extension Line of EVM into several Interface Cards of PABX. (For example, every SLT Card of KX-TD contains only two-circuit DTMF Receiver.)
7.
!***.
If PABX doesn't use "HOOK-FLASH" as the only way to hold and retrieve the phone calls, you must "in advance", set SYS_61_[ ] for transferring and SYS_62_[ ],
SYS_54_[ ], SYS_55_[ ], SYS_56_[ ] for retrieving the Unanswered / Line Busy calls, that depend on the exceptional operating way and function code of PABX---
For reference on the similar cases, please refer to few of the specific PABX models as described below.
After you correct the operating way and Function Code to the specific PABX, please follow the Step 4 ~ 6 to let EVM automatically learn and configure basic data.
EVM Programming for Specific PABXs
PABX Operating way Function Code Others
ALCTEL 4200 SYS_54_[3] SYS_55_[3] SYS_56_[3] SYS_45_[2]
LUCENT PROLOGIX SYS_54_[3] SYS_55_[3] SYS_56_[3]
NAKAYO 64IS/88IS SYS_54_[6] SYS_55_[6] SYS_56_[6] SYS_62_[ ]
NEC ADK/NDK SYS_54_[5] SYS_55_[5] SYS_56_[5] SYS_52_[5], SYS_53_[4]
Nitsuko UXE-128 SYS_54_[4] SYS_55_[4] SYS_56_[4]
NORTEL MERCATOR SYS_54_[2] SYS_55_[2] SYS_56_[2] SYS_61_[
70] SYS_62_[2] SYS_45_[2]
NORSTAR SYS_54_[2] SYS_55_[2] SYS_56_[2] SYS_61_[
70] SYS_62_[2] SYS_45_[2]
Panasonic A SYS_54_[5] SYS_55_[5] SYS_56_[5]
Panasonic ICX SYS_48_[2]
ROLM CBX9751 SYS_61_[
7] SYS_62_[
1]
SAMSUNG DCS SYS_45_[2] Note1
Siemens 318 SYS_45_[2] Note1
Taiko D96, IH2000 SYS_48_[2]
Note 1: If EVM is connected to VM PORT of PABX.
Note 2:
-- enter
7
7
/*0(1
Company: Tel: Contact: ADM password: SYS password:
PABX: Extn of EVM:
Main data Information Menus Hunt Groups
Dial Tone Detection Dialing mode HOOK-FLASH Time Menu No. Receptionist Msg ADM_5[ ]_001
SYS_45_[1] SYS_51_[1] SYS_71_[ ] ADM_5[ ]_002
Frequency Detection Release after answer ADM_5[ ]_003
SYS_48_[1] SYS_52_[5] ADM_5[ ]_004
Code of call transfer Release w/o waiting Delay before tone detection ADM_5[ ]_005
SYS_61_[ ] SYS_53_[5] SYS_73_[ ] ADM_5[ ]_006
Code of retrieving call Retrieving call, Error Tone Error tone, SYS_74_
SYS_62_[ ] SYS_54_[1] [ ][ ][ ][ ]
Busy ID Code Retrieving call, Line Busy Busy tone, SYS_75_
SYS_64_[ ] SYS_55_[1] [ ][ ][ ][ ]
No-Answer ID Code Retrieving call, No-Answer Ring Back tone, SYS_76_
SYS_63_[ ] SYS_56_[1] [ ][ ][ ][ ] OperatorNo.Hunting
Port (locked up) Auto-detection ADM_59940_[ ]
SYS_47_[2 ] ADM_59941_[ ]
Prefix No. of ID Code ADM_59942_[ ]
ADM_59924_[ ] ADM_59943_[ ]
Function Code of Call Pickup ADM_59944_[ ]
ADM_59907_[ ] ADM_59945_[ ]
ADM_59946_[ ]
ADM_59908_[
][
][
][
] ADM_59947_[ ]
7$
/*1(1
Working Hours ADM_3_ Extension Number Group SYS_1_ ADM_5_
From / To Grp Beginning Ending Backup Grp Beginning Ending Backup Number Forward
Mon. / 01 21
Tue. / 02 22
Wed. / 03 23
Thus. / 04 24
Fri. / 05 25
Sat. / 06 26
Sun / 07 27
Break / 08 28
ADM_4_ 09 29
Operator Number 10 30
1: 11 31
Working
hours 2: 12 32
1: 13
Breaking
hours 2: 14 Area code SYS_60_[ ]
1: 15 Operator code SYS_35_[ ]
Closing
hours 2: 16 Number repeat SYS_41_[ ]
Holiday 1: 17
2: 18
19
20
;
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