Zektor Z44 User manual

ZEKTOR Z44
4X4 VIDEO MATRIX
INSTALLATION GUIDE

MANUAL CONTENTS
P3 Cabling Advice
P4 Setup
P5 Connect to the Web Interface
P7 Setting up CEC
Third Party Control Drivers
P8 Setting up the Matrix Without an Internet Connection
 TechnicalSpecication
P9 Concept Wiring Guide
P10 Troubleshooting
P11 Warranty Information
IMPORTANT CONCEPTS AND DEFINITIONS
When reading this manual we refer to devices that send video into the matrix
system as source devices or sources, examples of source devices include Blu-
Ray players, Set Top Boxes, Game Consoles and Media Centres.
Devices that receive video from the matrix are called sink devices or sinks.
ExamplesoftheseareAmpliers(AVRs)TVsandprojectors.
CABLING ADVICE
WHAT IS THE BEST TYPE OF CABLE TO USE?
You can use Cat5e, Cat6, Cat6A or Cat7 with Zektor products.
The minimum cable standard for this system is Cat5e. Slightly greater distances may be achieved by using Cat6A,
or slightly better still with Cat7, which has stricter shielding requirements and reduces potential cross talk between
data pairs.
Whichever network cable type you choose, ensure that the main wiring architecture is solid core, not stranded patch
cabling.Patchcablingcanbeusedforthelastfewmetresofarun(e.g.fromawallplate)butmustbeavoidedover
longer runs as signal transfer over stranded cores is heavily reduced.
Theuseofpre-madeleadsisnotrecommendedunlessyoucanbeabsolutelysureoftheirconstructioncredentials(i.e.
solidcore568B).PleasenotethatCCA(CopperCladAluminium)cableisNOTsupported.
SHIELDED CABLES
Unlike other systems, shielded FTP cable is not a stipulation. If, however, you prefer this type of cable please ensure
compatible shielded accessories are used. Failure to terminate cable screen at all points can induce interference
rather than eliminating it.
CABLING BEST PRACTICE
Ourbestpracticepolicyistoterminatetoawallplateateitherendandthenusesolidcorepatchcables(usually
itisbettertomakeyourownthanusepre-made)betweenthepatchpanelandthematrixandthewallplateand
HDBaseT™ receiver.
HDBASET™ WITH PATCH PANELS AND WALL PLATES
If the patch panels are terminated correctly, there is minimal loss of distance. The use of wall plates and patch panels,
however, has the potential to cause increased resistance on the cable if not done correctly, introducing pinch points
for signal transmission, and could reduce advertised transmission lengths.
InsteadofusingRJ45wallplates,youcanusebrushplatestomaintaintheneatnish.
CONNECTION TERMINATION
TerminatethecablingusingRJ45connectorstothe568Bwiringstandard.(Seediagram)
IMPORTANT
Please note that local building regulations may apply to the installation of cabling in
properties. It is important to check building regulations to guarantee that you are in
accordance with the laws of your territory.
2 3
IN THE BOX
Zektor Z44 Matrix Chassis
4x SoloCAT Ultra 70 PoH HDBaseT™ Receivers
4 Button Contextual Remote Control
4x IR Transmitter
4x IR Receiver
Rack Mounting Kit
48V Desktop Power Supply
Mains Cable

SETUP
The Z44 is designed to be on and connected to an active internet connection at all times. It will operate correctly
whennotconnectedtoanetwork(ortheinternet)butcertainfunctionswillnotbeavailable.
1. Connecta standard Ethernetcable (while thematrix is disconnectedfrom the mainspower source) fromyour
router or network switch, cross over cables are not supported.
2. ConnectyoursourcedevicesintotheHDMIinputportsusingaHighSpeedHDMIcableorbetter(notsupplied).Itis
recommended for future ease of use to connect devices from Input 1 to Input 4, although you can connect them
in any order you wish.
3.Sinkdevicesareconnectedviacategorycable(seecablingadviseatthestartofthisguide)fromtheOutputport
to a receiver. You can use any HDBaseT™ certied PoH Class B receiver, however we recommend using the
suppliedreceiverswherepossible.CompletetheconnectionfromthereceivertotheSinkdevice(i.e.yourTV)via
a HDMI cable.
4. Once all connections have been made, turn the matrix on by connecting the power supply to the mains.
5. The power supply is an external 110Watt desktop style PSU with a C14 input connector. It is designed to operate in
all countries, you may need to use an adapter cable for your local territory that is not supplied.
Note: There is no on/off switch on the matrix, it is designed to always be on. When connecting the power connector
to the matrix, ensure the power supply is disconnected from the mains supply.
ThefrontpanelLEDswillbothilluminatealongwiththeZektorlogobrieyandthenthesystemwillbeginitsinitialisation
sequence. This takes approximately 20 seconds, the system is fully initialised once the System LED is solid green. The
network LED will also turn solid green if it detects an active internet connection.
If after 3 minutes and the system has not completed initialisation any other LED combination appears consult the
troubleshooting guide for further help.
Note: it is possible that a rmware update may be available the rst time you power the system, in this instance the
system may take longer to initialise. If both the system and monitoring LEDs ash orange and/or green together very
quickly the update is being applied, please wait and do not disconnect the power until this update is complete.
IR CONNECTION
The IR Emitter is to be mounted with the sticky pad horizontally over the source device’s
infrared sensor and the Receiver bud vertically on the underside of the TV.
We provide a Mono -> Stereo adapter cable (ZEK-IR-OPTOCABLE) to bridge between our
systemsand control systems(such as RTIand Control4), wehighly recommend usingthese
cables instead of manually coupling a transmitter and receiver together.
CONNECTING RACK EARS
Thesuppliedrackearscanbettedtothefrontorrearofthechassisandrequires1Uofrackspace,plusadditional
shelvingtosecurethepowersupplytoo.Ensurethematrixissecurelyttedtotherackusing4racknut/bolts.
CONNECT TO THE WEB INTERFACE
To setup the matrix you need to use the built in web interface. This can be accessed from any locally connected device
viaWi-Fioraxedwireconnection.Forthisfunctiontowork,thedeviceyouareusingmustbeonthesamenetwork,either
viawirelessoraxednetworkconnection.Also,themonitoringLEDonthefrontofthematrixmustbeasolidgreen.
GOTOMYMATRIX.COM
You can easily access the matrix web interface by visiting www.gotomymatrix.com into any web browser, on any
device, this will locate the matrix automatically on your local network. You can access the web interface from a
mobile, tablet, laptop or desktop PC. It is designed to work on Microsoft Edge, Firefox, Google Chrome and Safari. An
Android app is also available.
USING THE WEB INTERFACE
Many of the controls in the user interface (UI) are drag and drop friendly. These drag drop actions will work on
any device. Advanced guides on using the web interface can be found on the monitoring portal, provided by
Pulse-Eight,athttp://monitoring.pulse-eight.com/
VIDEO ROUTING
The home page of the UI displays the current routing, devices in blue are active, we have detected they are powered
up*.Selectaninputwithasingleclick/pressandtheoutputsthatthisinputisroutedtowillbehighlighted.Pressagain
the same input to restore the normal display.
To change the routing of the matrix, drag the input and drop it on the output you want to send that video to. Once
routing is successful a green success message will display. If for some reason this routing cannot be done a red error
message will be shown explaining the reason.
*Due to certain HDMI limitations this may not be 100% accurate at all times
POWER IRINPUTS
& OUTPUTS
ETHERNET HDMIINPUTS
HDBaseT™ OUTPUTS
WITH MIRROR HDMI
HDBaseT™ OUTPUTS
IR Receiver IR Emitter
MIRROR IR PORTS
4 5

ACCESS THE ADMIN AREA
Many functions are not visible to the user during normal operation, to access these advanced options click on the
 ‘Cloud Connection’ link on the left hand nav, then click on the ‘[Admin]’ link at the foot of the page.The default
password in ‘admin’.
RENAMING AN INPUT/SOURCE DEVICE
Click on the properties icon,enteranewnameandclickonSaveChanges.Namesmustbe13charactersorless
and cannot be blank, start with or end with a space, certain special characters are also not allowed.
CustomnamesaredisplayedinthesourcemenuinaCECenabledTV*,updatesshouldbereectedimmediately
but you may need to restart your TV to get some updates.
*where supported.
RENAMING AN OUTPUT/SINK DEVICE
Click on the display icon, enter a new name and click on Save Changes. This name is purely cosmetic and only
used within the web interface. The length restriction of 13 characters still applies.
CONFIGURING NETWORK SETTINGS
By default the matrix is set to retrieve an IP address via
DHCP,youmustconnectthesystemtoarouterorserver
that has DHCP enabled. Once initially congured
you can modify this setting and switch to a static
IP address.
You must ensure that the new settings are correct
before saving them as you will no longer be able
to access the matrix if they are incorrect. In order
for the internet based functions to operate such
as the cloud based monitoring and gotomymatrix.
comfacilityyoumustprovideatleastonevalidDNS
address. We recommend using the Google Public
DNSaddress8.8.8.8 for Primary DNSand8.8.4.4for
SecondaryDNS
SETTING UP CEC
ConsumerElectronicsControl(CEC)isabuiltintechnologywithinHDMI,widelysupportedinmodernTVs,AVRs,Blu-
Ray players and Media Centres.
INTRODUCTION
The Z44 has built in support for all CEC implementations from different vendors, where possible we have included
additional vendor specic support to maximise compatibility. That said implementation varies between different
brands and continues to improve, certain features described in this manual may not be available on all makes and
models in your setup. If we can detect that a feature is not supported, this incompatibility will be displayed in the
web interface.
DIFFERENT BRANDS
CommonbrandnamesforCECare,Anynet+(Samsung),BraviaLinkorBraviaSync(Sony),EasyLink(Philips),SimpLink
(LG),VieraLink(Panasonic)KuroLink(Pioneer)CE-LinkandRegzaLink(Toshiba),RIHD(Onkyo)
More and more devices are using the common name “HDMI-CEC”, often it is disabled by default, and you may need
toenableitinthesettingsmenubeforecontinuing.(Consultthemanualforyoursourceorsinkdeviceonhowtodo
this)
HOW IT WORKS AND SWITCHING SOURCES
Depending on the TV you are using will depend on exactly which button you press, for example, on a Sony TV you
press the “Sync Menu” button, this brings up a menu, from here select HDMI Device selection and your source
devices are listed, if you have customised their names, these names will be listed.
The order in which they are displayed may change from time to time, there is no ability to specify the sort order of
devices in these lists. In other brands, simply pressing the “Source” button will list all of the devices alongside other
inputs(suchasNetworkorUSBmedia)
THIRD PARTY CONTROL DRIVERS
YoucancontroltheZ44viaIR,Serialorourrecommendedmethod,TCP/IP.Wesupplydriversforcommoncontrol
systems, including Crestron, Control 4, Elan, RTI and URC. We are constantly improving our native integration with
otherplatforms,moreinformationanddriverdownloadsareavailableathttp://monitoring.pulse-eight.com/
6 7

OUTPUT 2
MIRROR OUTPUT 2
OUTPUT 3
BEDROOM 1
& EN-SUITE
LOUNGE
AV RACK
INFRARED
HDBaseT
HDMI
SERIAL
ETHERNET
AUDIO
STUDYBEDROOM 2
OUTPUT 4
OUTPUT 1
IR EMITTERS TO SOURCES
MIRROR OUTPUT 1
ACCESSING THE MATRIX WITHOUT
AN INTERNET CONNECTION
WhiletheZ44worksbestwith an active internet connection itispossibletostillcongureand operate the system
without one. However to congure the system from its defaults a local network connection is required. Normal
operation of the CEC and IR control systems does not require any network connection, but IP based API control or
Web based controlled does require a persistent network connection.
DISCOVERY TOOL
YoucandownloadadiscoverytoolfromthePulse-Eightmonitoringportalathttp://monitoring.pulse-eight.com/this
program will run on Windows 7 or newer only, when run it will scan your network and detect the IP address of your
matrix. If you have multiple matrix systems on the same network, the discovery tool wil only display the last found. If
youdohavemorethanonesystem,itisadvisedthatyoudisconnectothersystemsrst.
The discovery tool will display the IP address of the matrix, you can then access the matrix by typing that IP address
into your web browsers address bar.
Itisrecommendedin thismodethatyoucongurethenetworking touseastaticIPaddress,this allowsforyouto
bookmark the page easily and return to the web interface easily without needing to run the discovery tool again.
TECHNICAL SPECIFICATION
MATRIX
1U 19” rack-mountable chassis
4x HDMI inputs
4xHDBaseTClassB(Lite)outputs
Width: 43 cm
Height: 4.5 cm
Depth: 14 cm
Weight: 2.05 kg
RECEIVERS
PoweredoverHDBaseT(PoHsimilartoPoE)
1x HDMI output
1xHDBaseTClassB(Lite)Input
Width: 6.5 cm
Height: 3.8 cm
Depth: 10 cm
Weight: 0.17 kg
API REFERENCE
We provide a fully documented API for our systems, this is available in the Pulse-Eight monitoring portal
(http://monitoring.pulse-eight.com/).Youmustbeloggedintoaccessit.
If you have questions, please speak with your distributor.
CONCEPTWIRINGGUIDE
8 9

WARRANTY INFORMATION
IMPORTANTINFORMATIONABOUTYOURRIGHTSANDOBLIGATIONS,ASWELLASLIMITATIONSANDEXCLUSIONSTHATMAYAPPLYTOYOU.
YOURRIGHTSANDTHISLIMITEDWARRANTY
ThisLimitedWarrantygivesyouspeciclegalrights.You may also have other
legalrightsthatvarybystate,provinceorjurisdiction.Thedisclaimers,exclusions,
and limitations of liability under this Limited Warranty will not apply to the extent
prohibited by applicable law. For a full description of your legal rights you should
refertothelawsapplicableinyour jurisdictionandyoumaywishtocontacta
relevant consumer advisory service.
1.WHATTHISLIMITEDWARRANTYCOVERS;PERIODOFCOVERAGE
Zektor US Inc. (“Zektor”), 12635 Danielson Court, Suites 201/202/203, Poway,
CA, 92064, warrants to the owner of the enclosed product that the product
contained in this box (“Product”) will be free from defects in materials and
workmanship for a period of three years from the date of delivery following
the original purchase (the “Warranty Period”), or if this product has been
professionally installed, the warranty start date is from the date your installer
purchased the item, not your system commissioning date. Please check with
your installer for their purchase date. If the Product fails to conform to this Limited
WarrantyduringtheWarrantyPeriod,Zektorwill,atitssolediscretion,either(a)
repairorreplaceanydefectiveProductorcomponent;or(b)acceptthereturn
of the Product and refund the money actually paid by the original purchaser
for the Product. Repair or replacement may be made with a new or refurbished
product or components, at Zektor’s sole discretion.
If the Product or a component incorporated within it is no longer available,
Zektor may replace the Product with a similar product of similar function, at
Zektor’s sole discretion. This is your sole and exclusive remedy for breach of
this Limited Warranty. Any Product that has either been repaired or replaced
under this Limited Warranty will be covered by the terms of this Limited Warranty
for the longer of ninety (90) days from the date of delivery or the remaining
Warranty Period. This Limited Warranty is transferable from the original purchaser
to subsequent owners, but the Warranty Period will not be extended in duration
or expanded in coverage for any such transfer.
2.TOTALSATISFACTIONRETURNPOLICY
Ifyouare the originalpurchaserofthe Productandyouare not satisedwith
this Product for any reason, you may return it in its original condition within thirty
(30)daysoftheoriginalpurchaseandreceiveafullrefund.Ifthisaprofessionally
installed product, you must check with your installer regarding their own returns
policy.
3.WARRANTYCONDITIONS;HOWTOGETSERVICEIFYOUWANTTOCLAIMUNDER
THISLIMITEDWARRANTY
Before being able to claim under this Limited Warranty, the owner of the Product
must(a)notifyZektoroftheintentiontoclaimbyemailing[email protected]
during the Warranty Period and providing a description of the alleged failure,
and(b)complywithZektor’sreturnshippinginstructions,and(c)shiptheProduct
atowner’scost(exceptwhereprohibitedbyapplicablelaw)toZektorforrepair
or replacement. Zektor will have no warranty obligations with respect to a
returned Product if it determines, in its reasonable discretion after examination
ofthereturnedProductthattheProductisanIneligibleProduct(denedbelow).
Zektor will bear all costs of return shipping to owner, except with respect to any
Ineligible Product, for which owner will bear all shipping costs.
4.WHATTHISLIMITEDWARRANTYDOESNOTCOVER
This warranty does not cover the following (collectively “Ineligible Products”):
Products marked as “sample” or sold “AS IS”; or Products that have been
subjectto:(a)modications, alterations,tampering, orimproper maintenance
orrepairs;(b)handling,storage, installation,testing,or usenotinaccordance
withtheInstallationGuideorotherinstructionsprovidedbyZektor;(c)abuseor
misuseofthe Product; (d)breakdowns,uctuations, or interruptionsinelectric
power or the telecommunications network; or (e) Acts of God, including
lightning,re,ood,tornado,earthquake, orhurricane.This warrantydoesnot
cover consumable parts, including batteries, unless damage is due to defects
in materials or workmanship of the Product, or software (even if packaged
or sold with the product). Zektor recommends that you use only authorized
service providers for maintenance or repair. Unauthorized use of the Product or
software can impair the Product’s performance and may invalidate this Limited
Warranty. Zektor does not warrant that operation of the Product will be error-free
or uninterrupted or that the Product will in every case process all data correctly.
5.DISCLAIMEROFWARRANTIES
Except as stated above in this limited warranty, and to the maximum extent
permitted by applicable law, Zektor disclaims all express, implied, and statutory
warranties and conditions with respect to the product, including the implied
warrantiesofmerchantability,tnessforaparticularpurpose.Tothemaximum
extent permitted by applicable law, also limits the duration of any implied
warranties or conditions to the duration of this limited warranty.
6.LIMITATIONOFDAMAGES
In addition to the above warranty disclaimers, in no event will Zektor be liable
for any consequential, incidental, exemplary, or special damages, including
anydamagesforlost data or lostprots,arisingfrom or relating tothislimited
warranty or the product, and Zektor’s total cumulative liability arising from
or related to this limited warranty or the product will not exceed the amount
actually paid for the product by the original purchaser.
7.LIMITATIONOFLIABILITY
Zektor disclaims all liability of any kind of Zektor’s suppliers. The Zektor online
services (“services”) may provide you information (“product information”)
regarding your products performance and/or peripherals connected to your
product(“productperipherals”).Thetypeofproductperipheralsthat maybe
connected to your product may change from time to time. Without limiting the
generality of the disclaimers above, all product information is provided for your
convenience, “as is”, and “as available”. Zektor does not represent, warrant, or
guarantee that product information will be available, accurate, or reliable. You
use all product information, the services, and the product at your own discretion
andrisk.Youwillbesolelyresponsiblefor(andZektordisclaims)anyandallloss,
liability, or damages, including to your hvac system, plumbing, home, product,
product peripherals, computer, mobile device, and all other items and pets
in your home, resulting from your use of the product information, services, or
product.
Product information provided by the services is not intended as a substitute for
direct means of obtaining the information.
8.VARIATIONSTHATMIGHTAPPLYTOTHISLIMITEDWARRANTY
Somejurisdictionsdonotallowlimitationsonhowlonganimpliedwarrantylasts
or exclusions/limitations on incidental or consequential damages, so some of
the limitations set out above may not apply to you
COPYRIGHTNOTICE
Nopart ofthisdocumentmaybe reproduced,transmitted,transcribed,storedin aretrievalsystem,orany ofits parttranslatedintoanylanguage orcomputer
le,inanyformorbyanymeans(electronic,mechanical,magnetic,optical,chemical,manual,orotherwise)withoutexpresswrittenpermissionandconsentfrom
Zektor US Inc.
© Copyright 2018 Zektor US Inc. All Rights Reserved.
Version1 - March 2019
TROUBLESHOOTING
Shouldyouencounterinstallationdifcultiesorissueswithdevicecommunication,thefollowingchecklistofcommon
issues and causes should help resolve your issues. If you still continue to experience issues, please contact your place
of purchase.
NO OR POOR PICTURE QUALITY:
•Connectedandpowered?DoublecheckallHDMI,Ethernetandpowercablesarermlyconnectedintothecorrect
ports and all devices are correctly powered.
•Cablelength?Areyouapproachingthemaximumdistanceofthecable(70mfor1080p,40mfor4K)ifso,adjustthe
picture quality or try using an additional extender kit to go further distance. Cables bundled together may cause
cross talk and further degrade signal quality.
•Signalstrength?Theuseofcablejoins,strandedpatchpanels,walloutletsandstrandedpatchleadsasinterconnects
between them, can signicantly reduce signal strength. Use solid core straight through connections wherever
possible.
•Ifyoureducetheresolutionofthesourcedoyougetapicture?Ifso,thissuggestsaconictingresolutionbetween
source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same
resolution capabilities.
•Picture‘snow’/HD‘noise’signiesafailuretofullyestablishasignalandcanoftenbecausedbypoorlyterminated
RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID from
the matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can
vary, Always use good quality leads and cables and try swapping cables that are known to be working to see if this
improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emittersshouldbexedrmlyoverinfraredsensorsofsources.Receiversshouldbeattachedtodisplaysensuringa
clear line of sight to the remote control used to operate.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmittinga signal byviewing the remotehandset sensor thoughta digital camera/cameraphone. The sensor
shouldashwhenabuttononthehandsetishelddown.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers
are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals.
MONITORING LED VALUES:
•Solidred-Nonetworkcableconnected
• Flashing yellow - Discovering IP address
• Solid yellow - Have IP but cannot ping router
• Flashing green - Cannot reach internet
•Solidgreen-Networkhealthy
10 11

US: [phone] UK: +441202413610|[email protected]
12635DanielsonCourtSuites201/202/203.Poway,CA.92064
www.zektor.com