WARRANTY INFORMATION
IMPORTANTINFORMATIONABOUTYOURRIGHTSANDOBLIGATIONS,ASWELLASLIMITATIONSANDEXCLUSIONSTHATMAYAPPLYTOYOU.
YOURRIGHTSANDTHISLIMITEDWARRANTY
ThisLimitedWarrantygivesyouspeciclegalrights.You may also have other
legalrightsthatvarybystate,provinceorjurisdiction.Thedisclaimers,exclusions,
and limitations of liability under this Limited Warranty will not apply to the extent
prohibited by applicable law. For a full description of your legal rights you should
refertothelawsapplicableinyour jurisdictionandyoumaywishtocontacta
relevant consumer advisory service.
1.WHATTHISLIMITEDWARRANTYCOVERS;PERIODOFCOVERAGE
Zektor US Inc. (“Zektor”), 12635 Danielson Court, Suites 201/202/203, Poway,
CA, 92064, warrants to the owner of the enclosed product that the product
contained in this box (“Product”) will be free from defects in materials and
workmanship for a period of three years from the date of delivery following
the original purchase (the “Warranty Period”), or if this product has been
professionally installed, the warranty start date is from the date your installer
purchased the item, not your system commissioning date. Please check with
your installer for their purchase date. If the Product fails to conform to this Limited
WarrantyduringtheWarrantyPeriod,Zektorwill,atitssolediscretion,either(a)
repairorreplaceanydefectiveProductorcomponent;or(b)acceptthereturn
of the Product and refund the money actually paid by the original purchaser
for the Product. Repair or replacement may be made with a new or refurbished
product or components, at Zektor’s sole discretion.
If the Product or a component incorporated within it is no longer available,
Zektor may replace the Product with a similar product of similar function, at
Zektor’s sole discretion. This is your sole and exclusive remedy for breach of
this Limited Warranty. Any Product that has either been repaired or replaced
under this Limited Warranty will be covered by the terms of this Limited Warranty
for the longer of ninety (90) days from the date of delivery or the remaining
Warranty Period. This Limited Warranty is transferable from the original purchaser
to subsequent owners, but the Warranty Period will not be extended in duration
or expanded in coverage for any such transfer.
2.TOTALSATISFACTIONRETURNPOLICY
Ifyouare the originalpurchaserofthe Productandyouare not satisedwith
this Product for any reason, you may return it in its original condition within thirty
(30)daysoftheoriginalpurchaseandreceiveafullrefund.Ifthisaprofessionally
installed product, you must check with your installer regarding their own returns
policy.
3.WARRANTYCONDITIONS;HOWTOGETSERVICEIFYOUWANTTOCLAIMUNDER
THISLIMITEDWARRANTY
Before being able to claim under this Limited Warranty, the owner of the Product
during the Warranty Period and providing a description of the alleged failure,
and(b)complywithZektor’sreturnshippinginstructions,and(c)shiptheProduct
atowner’scost(exceptwhereprohibitedbyapplicablelaw)toZektorforrepair
or replacement. Zektor will have no warranty obligations with respect to a
returned Product if it determines, in its reasonable discretion after examination
ofthereturnedProductthattheProductisanIneligibleProduct(denedbelow).
Zektor will bear all costs of return shipping to owner, except with respect to any
Ineligible Product, for which owner will bear all shipping costs.
4.WHATTHISLIMITEDWARRANTYDOESNOTCOVER
This warranty does not cover the following (collectively “Ineligible Products”):
Products marked as “sample” or sold “AS IS”; or Products that have been
subjectto:(a)modications, alterations,tampering, orimproper maintenance
orrepairs;(b)handling,storage, installation,testing,or usenotinaccordance
withtheInstallationGuideorotherinstructionsprovidedbyZektor;(c)abuseor
misuseofthe Product; (d)breakdowns,uctuations, or interruptionsinelectric
power or the telecommunications network; or (e) Acts of God, including
lightning,re,ood,tornado,earthquake, orhurricane.This warrantydoesnot
cover consumable parts, including batteries, unless damage is due to defects
in materials or workmanship of the Product, or software (even if packaged
or sold with the product). Zektor recommends that you use only authorized
service providers for maintenance or repair. Unauthorized use of the Product or
software can impair the Product’s performance and may invalidate this Limited
Warranty. Zektor does not warrant that operation of the Product will be error-free
or uninterrupted or that the Product will in every case process all data correctly.
5.DISCLAIMEROFWARRANTIES
Except as stated above in this limited warranty, and to the maximum extent
permitted by applicable law, Zektor disclaims all express, implied, and statutory
warranties and conditions with respect to the product, including the implied
warrantiesofmerchantability,tnessforaparticularpurpose.Tothemaximum
extent permitted by applicable law, also limits the duration of any implied
warranties or conditions to the duration of this limited warranty.
6.LIMITATIONOFDAMAGES
In addition to the above warranty disclaimers, in no event will Zektor be liable
for any consequential, incidental, exemplary, or special damages, including
anydamagesforlost data or lostprots,arisingfrom or relating tothislimited
warranty or the product, and Zektor’s total cumulative liability arising from
or related to this limited warranty or the product will not exceed the amount
actually paid for the product by the original purchaser.
7.LIMITATIONOFLIABILITY
Zektor disclaims all liability of any kind of Zektor’s suppliers. The Zektor online
services (“services”) may provide you information (“product information”)
regarding your products performance and/or peripherals connected to your
product(“productperipherals”).Thetypeofproductperipheralsthat maybe
connected to your product may change from time to time. Without limiting the
generality of the disclaimers above, all product information is provided for your
convenience, “as is”, and “as available”. Zektor does not represent, warrant, or
guarantee that product information will be available, accurate, or reliable. You
use all product information, the services, and the product at your own discretion
andrisk.Youwillbesolelyresponsiblefor(andZektordisclaims)anyandallloss,
liability, or damages, including to your hvac system, plumbing, home, product,
product peripherals, computer, mobile device, and all other items and pets
in your home, resulting from your use of the product information, services, or
product.
Product information provided by the services is not intended as a substitute for
direct means of obtaining the information.
8.VARIATIONSTHATMIGHTAPPLYTOTHISLIMITEDWARRANTY
Somejurisdictionsdonotallowlimitationsonhowlonganimpliedwarrantylasts
or exclusions/limitations on incidental or consequential damages, so some of
the limitations set out above may not apply to you
COPYRIGHTNOTICE
Nopart ofthisdocumentmaybe reproduced,transmitted,transcribed,storedin aretrievalsystem,orany ofits parttranslatedintoanylanguage orcomputer
le,inanyformorbyanymeans(electronic,mechanical,magnetic,optical,chemical,manual,orotherwise)withoutexpresswrittenpermissionandconsentfrom
Zektor US Inc.
© Copyright 2018 Zektor US Inc. All Rights Reserved.
Version1 - March 2019
TROUBLESHOOTING
Shouldyouencounterinstallationdifcultiesorissueswithdevicecommunication,thefollowingchecklistofcommon
issues and causes should help resolve your issues. If you still continue to experience issues, please contact your place
of purchase.
NO OR POOR PICTURE QUALITY:
•Connectedandpowered?DoublecheckallHDMI,Ethernetandpowercablesarermlyconnectedintothecorrect
ports and all devices are correctly powered.
•Cablelength?Areyouapproachingthemaximumdistanceofthecable(70mfor1080p,40mfor4K)ifso,adjustthe
picture quality or try using an additional extender kit to go further distance. Cables bundled together may cause
cross talk and further degrade signal quality.
•Signalstrength?Theuseofcablejoins,strandedpatchpanels,walloutletsandstrandedpatchleadsasinterconnects
between them, can signicantly reduce signal strength. Use solid core straight through connections wherever
possible.
•Ifyoureducetheresolutionofthesourcedoyougetapicture?Ifso,thissuggestsaconictingresolutionbetween
source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same
resolution capabilities.
•Picture‘snow’/HD‘noise’signiesafailuretofullyestablishasignalandcanoftenbecausedbypoorlyterminated
RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID from
the matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can
vary, Always use good quality leads and cables and try swapping cables that are known to be working to see if this
improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emittersshouldbexedrmlyoverinfraredsensorsofsources.Receiversshouldbeattachedtodisplaysensuringa
clear line of sight to the remote control used to operate.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmittinga signal byviewing the remotehandset sensor thoughta digital camera/cameraphone. The sensor
shouldashwhenabuttononthehandsetishelddown.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers
are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals.
MONITORING LED VALUES:
•Solidred-Nonetworkcableconnected
• Flashing yellow - Discovering IP address
• Solid yellow - Have IP but cannot ping router
• Flashing green - Cannot reach internet
•Solidgreen-Networkhealthy
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