Zendure AIO 2400 User manual

AIO 2400
User Manual
[email protected]

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Disclaimer
EN
Contents
Read all safety guidelines, warnings and other product information in this manual carefully, and read any labels
or stickers attached to the product before using. Users take full responsibility for the safe usage and operation
of this product. Familiarize yourself with relevant regulations in your area. You are solely responsible for being
aware of all relevant regulations and using Zendure products in a way that is compliant.
Keep this manual for future reference.
1. Safety Instructions
1.1 Usage
1. Read all up-to-date documents carefully before installing, using or servicing the product. Documentation is
subject to change over time.
2. Please check whether AIO 2400 is damaged, cracked, leaking liquids, becoming hot, or exhibiting other
abnormalities, and check any cables for damage before operating. If there are any problems, please stop
using the product immediately and contact our customer service.
3. Do not place heavy objects on top of the AIO 2400.
4. Make sure all cords and plugs are intact and dry before connecting to avoid electric shock.
5. Do not install or operate the system under extreme climatic conditions such as lightning. snow, heavy rain,
strong winds, etc.
6. To reduce the risk of injury, close supervision is necessary when the product is used near children.
7. 
8. For safety purposes, please use only the original charger and cables designed for the equipment. We are not
liable for damage caused by third party equipment, and this may render your warranty invalid.
1. Safety Instructions.....................................................................................................................1
1.1 Usage .................................................................................................................................................................................1
1.2 FCC STATEMENT .............................................................................................................................................................2
1.3 EC DECLARATION OF CONFORMITY ...........................................................................................................................3
2. Explanation of the Symbols ..................................................................................................3
3. Important Tips ..........................................................................................................................4
4. What’s in the Box ....................................................................................................................4
5. Overview ................................................................................................................................... 5
5.2 Product Overview ..........................................................................................................................................................6
5.3 Button Controls ..............................................................................................................................................................6
5.4 Battery Level Display ....................................................................................................................................................7
6. Installing your AIO 2400 ......................................................................................................... 8
6.1 Pre-assembly ...................................................................................................................................................................8
6.2 Confirming where to install your AIO 2400..............................................................................................................9
6.3 Connecting Cables ....................................................................................................................................................... 11
6.4 Installation Method for the Top Cover .................................................................................................................... 13
6.5 Specifications ............................................................................................................................................................... 13
6.6 Download the Zendure App ...................................................................................................................................... 14
6.7 Disconnection of AIO 2400 ........................................................................................................................................ 15

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EN
9. Keep a distance of 50mm between AIO 2400 and other objects.
10. During the operation of the solar energy system, avoid direct sunlight to prevent the AIO 2400 from
overheating. Do not place the AIO 2400 near any heat source.
11. Please install the product according to our user manual to avoid damage to the product or injury to other
people.
12. 
13. 
Since AIO 2400 relies on the shell to dissipate heat, exposing the enclosure to excessive heat will lead to
damage.
14. To reduce risk of damage to the electric cords and connectors, pull the connectors rather than the cord
when disconnecting the product.
15. 
persons.
16. 

17. Do not operate the product with a damaged cord or plug, or a damaged output cable.
18. 

19. 
20.Do not attempt to replace the internal components of the equipment by any unauthorized personnel. Have

the safety of the product is maintained.
21. AIO 2400 has a protection level of IP65, so the product cannot be immersed in liquids. If the product
accidentally falls into water during use, please place it in a safe and open area and stay away from it until it
is completely dry. The dried product should not be used again and should be properly disposed of according
to the disposal guidelines in this manual.
22.When charging a device, the product may feel warm. This is a normal operating condition and should not be
a cause for concern.
23.To reduce the risk of electric shock, unplug the power pack from the outlet before attempting any instructed
servicing.
24.When charging the internal battery, work in a well-ventilated area and do not restrict ventilation in any way,
as inadequate ventilation may cause permanent damage to the equipment.
25.
disconnected.
26.Do not clean the product with harmful chemicals or detergents. Only clean the ports with a dry cloth.
27.Do not move or shake the unit while operating as vibrations and sudden impacts may lead to poor
connections to the hardware inside.
28.Ensure that AIO 2400 and the Microinverter are installed securely to avoid accidents and product damage
caused by falling.
29.
30.Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries and
the required precautions.
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
1.2 FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1 ) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
2. 
user's authority to operate the equipment.

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2. Explanation of the Symbols
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
ZENDURE TECHNOLOGY CO., LIMITED declares that the AIO 2400 product complies with directive 2014/53/EU
(RED), 2011/65/EU(RoHS), 2015/863/EU(RoHS).
The full text of the Declaration of Conformity is available at the following web address: https://zendure.de/
pages/download-center
Declaration of conformity
The EU Declaration of Conformity can be requested at this address: https://zendure.de/pages/
download-center
Disposal and Recycling
Disposal of packaging: dispose of the packaging separately by type of material.
Dispose of old equipment (applies in the European Union and other European countries with
separate collection (waste collection)) Old equipment must not be disposed of in household
waste. Every consumer is legally obliged to dispose of old equipment that can no longer be used
separately from household waste, for example at a
collection point for recyclables.
To ensure proper recycling and avoid negative impact on the environment, electronic devices must
be taken to a collection point in their community or district. For this reason, electronic devices are
marked with the symbol shown here.
Batteries and accumulators must not be disposed of in household waste. As a consumer, you are
legally obliged to dispose of all batteries and accumulators, regardless of whether they contain
pollutants or not, at a designated collection point.
Marked with: Cd = Cadmium, Hg = Mercury, Pb = Lead. Return your product with built-in battery
only in a discharged state to your collection point.
1.3 EC DECLARATION OF CONFORMITY
Symbol Explanation
A high-risk hazard that, if not avoided, could result in death or serious injury.
Important information that you must pay attention to.
Part of a basic set
Optional (not included)
Indicates additional information on correct use or useful tips.
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3. Important Tips
4. What’s in the Box
The solar PV system is grid-tied. Please check if it is allowed in your area. Depending on the region,

Please check the required accessories before installation, as some accessories need to be
purchased separately.

the power to the Microinverter.
After AIO 2400 installation, it will take about 5 minutes before it can be connected to the grid, and
the data will be synchronized to the Zendure App within 20 minutes.

The output to Microinverter should not be greater than the rated power of your Microinverter.

removing.
AIO 2400 Wrench for Removing MC4
Connectors
30cm MC4
Output Cable × 4
AIO 2400 Bracket
Combination Set
User Manual
AIO 2400 should be protected from direct sunlight to prevent rapid temperature increase.
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[email protected]
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5. Overview
1 2 3 5 6
4
No. Name Description Part of a basic set /
Optional (not included)
1 Solar Panel One AIO 2400 can connect with up to two sets of solar
modules.
2 Solar Cable For establishing the connection between AIO 2400 and
solar panels.
3 AIO 2400 /
4 Microinverter Converts DC power into AC power and feeds it into the
home grid.
5Zendure
Satellite Plug
Used to monitor device performance and communicate
wirelessly with AIO 2400 to optimize energy usage.
6
Zendure
Satellite Monitor
CT

√

5.1 System Overview
EN

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5.2 Product Overview
5.3 Button Controls
1
12
5 6
3 4
7 8
2
3
5 4
7
6
8
427mm
657mm
150mm
Power Button
LED Light Strip
MC4 PV Input 2
Microinverter Output 1
IoT Button
MC4 PV Input 1
Antenna
Microinverter Output 2

automatically initiate the IoT connection. Users can directly connect to IoT in the Zendure App.
• After the device is bound to the Zendure App, when AIO 2400 is turned on again, the LED Light Strip light

• If you want to re-bind the account and reset the IoT connection, please press and hold the IoT button for 3
seconds to start the IoT connection.
• Turn On AIO 2400 System: Press and hold the power button 2 second to turn on AIO 2400.
• Turn Off AIO 2400 System: Press and hold the power button 2 seconds to turn off AIO 2400.
• AIO 2400 Hardware Reset: Press and hold the power button 10 seconds to reset AIO 2400.
Tips:
Button Action Function
Press for 2 second Turn AIO 2400 on
Press for 2 seconds Turn AIO 2400 off
Press once when powered on Check current battery level
Press for 10 seconds Reset AIO 2400
Press for 3 seconds Reset Internet connection
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Color Pattern Status
Solid Green Normal operation/Connected to the Internet
Blinking Green Internet Connection in Progress
Pulsing Green Built-in Battery Status
Blinking Red An error has occurred. For more details, check the Zendure App.
Pattern Status
100% 75% 50% 25% 5%
5.4 Battery Level Display
5.3 Button Controls
100%
75%
50%
25%
5%
EN


6. Installing your AIO 2400
6.1 Pre-assembly
This user guide only describes the cable connection method and assembly of the AIO 2400. To install the
solar modules, please read the instructions for the solar module and accessories.
If you want to check the function of the solar system, carry out the installation on a sunny day.
Choose a location for the AIO 2400
Make sure the AIO 2400 is within the Wi-Fi coverage area.

The protection class of the AIO 2400 is IP 65, so it can be used both indoors and outdoors.
EN


NO. Picture Name Part of a basic set / Optional (not included)
1 Phillips Screwdriver
2 Wall Mount Bracket
3 Floor-standing L-shaped support plate
4 Floor stand
5 L-shaped bracket screws M5*8 × 6 √
√
√
√
Tool list
STEP 1
Install the Wall Mount Bracket to the Floor-standing
L-shaped support plate, and then install it to the Floor
stand.
STEP 2
Mount the AIO 2400 to the bottom bracket
assembly.

!
Wear safety glasses and gloves when drilling holes.
6.2 Conrming where to install your AIO 2400
EN


STEP 1

of AIO 2400, use the Wall Mount
Bracket as a guide to mark the
hole positions, and drill 6 holes in
the wall to a depth of 41mm.
STEP 2
Fix the Wall Mount Bracket to the
wall with anchors and screws.
STEP 3
Hang the AIO 2400 on the Wall
Mount Bracket.
41mm
Option B: Mount your AIO 2400 onto a solid concrete wall using the included mount bracket.
≤600mm
NO. Picture Name Part of a basic set / Optional (not included)
1 Electric Drill
2 Phillips Screwdriver
3 Marker/Pen/Pencil
4 Tape Measure
5 Wall Mount Bracket × 1
6 Wall Mount Bracket Screws M4.7*39 × 6
7 Plastic Anchor M8*40 × 6
Wall mounting
!
Wear safety glasses and gloves when drilling holes.
Tool list
√
√
√
EN


If you connect multiple solar panels as a group in series or parallel, make sure that the maximum operating
voltage (Vm) and maximum operating current (Im) of each group do not exceed the maximum input voltage
(60V) nor the maximum output current (MPPT1 14A, MPPT2 20A). Do not exceed the PV input of the AIO 2400.
The maximum operating voltage (Vm) and the maximum operating current (Im) of solar modules must be
uniform.
Before connecting cables, ensure that the Microinverter, solar panels, and the home grid are disconnected
and AIO 2400 is turned off.
1. Adjust the height of the elevation bracket at the back of the AIO 2400 to the appropriate level, then mount the
Microinverter on the back of the AIO 2400.
2. Connect the PV Input cable from the Microinverter to the Microinverter Output interface of the AIO 2400.
3. Use the original BKW-AC Cable to connect the Microinverter to a household outlet.
4. Connect one 400W solar panel to the PV Input 1 interface of the AIO 2400 using a solar panel extension cable.
1)Connect two 400W solar panels together using a solar panel parallel connection cable.
2)Connect the two parallel-connected 400W solar panels to the PV Input 2 interface of the AIO 2400 using a
solar panel extension cable.
6.3 Connecting Cables
Single AIO 2400
Installation list
NO. Picture Name Part of a basic set / Optional (not included)
1 AIO 2400×1
2 Microinverter×1
3BKW-AC Cable×1
(*The plug varies by region.)
4 Solar Panel
5 Solar Panel Extension Cable
6 Solar Panel Parallel Cable
√
400W
400W
400W
1
2
3
4
4
EN


Single AIO 2400
Installation list
NO. Picture Name Part of a basic set / Optional (not included)
1 AIO 2400×1
2 AIO 2400×1
3 Microinverter×1
4BKW-AC Cable×1
(*The plug varies by region.)
5 Solar Panel
6 Solar Panel Extension Cable
7 Solar Panel Parallel Cable
√
1. 
2. Connect the PV Input cables of the Microinverter to the Microinverter Output interfaces of both AIO 2400 units,
one after the other.
3. Use the original BKW-AC Cable to connect the Microinverter to a household outlet.
4. Connect one 400W solar panel to the PV Input 1 interface of each AIO 2400 unit.
5. Connect two 400W solar panels together using a solar panel parallel connection cable.
6. Connect the parallel-connected 400W solar panels to the PV Input 2 interface of each AIO 2400 unit.
400W
400W
400W 400W
400W
400W
1 4 5
2
6
3
EN


6.5 Specications

height on the back of the AIO 2400 that does not exceed the top
of the AIO 2400, you can proceed to install the Top Cover onto the
AIO 2400.
Capacity 2,400Wh
Battery Type  
Wireless Type Bluetooth, Wi-Fi
PV Input Port MC4
PV Input Voltage Range 16V to 60V
PV Input 1 Power 400W
PV Input 1 Current 14A
PV Input 2 Power 800W
PV Input 2 Current 20A
Microinverter Output Port MC4
Microinverter Output Voltage Range 16V to 60V
Microinverter Output 1 Power 1,200W Max
Microinverter Output 1 Current 30A
Microinverter Output 2 Power 1,200W Max
Microinverter Output 2 Current 30A
Microinverter Output 1 + Output 2 Power Total 1,200W Max
Charging temperature 
Discharging temperature 
Dimensions 657x427x150 mm
Weight 31 kg (Without Bracket and Top Cover)
Waterproof rating IP65
Warranty 10 years
NO. Picture Name Part of a basic set / Optional (not included)
1 AIO 2400×1
2 Phillips Screwdriver
3 Top Cover × 1
4 Top Cover Screws M3*10 × 6
√
√
√
6.4 Installation Method for the Top Cover
EN


Images are for reference only. Please refer to the actual user interface of the app.
The Zendure App gives users the ability to allocate the power to AIO 2400's built-in battery and home grid and monitor power
generation. The power to the Microinverter can be set in a range of 30W to 1,200W.
Read the Zendure App user guide and access the download link here: https://zendure.com/pages/download-center.

Using the device for the first time, you need to update the firmware via the
Zendure App. More information is in the Zendure App user guide.
Set the power to the Microinverter
The maximum solar input power of the AIO 2400 system is 1,200W. You can set

battery.
For example: If the total solar input is 1,200W and you set the output to 800W,
the remaining 400W will go to the built-in battery.
Tips:
It takes a period of time for the system to connect to the grid, and it takes about 20
minutes to synchronize data with Zendure App. After the installation, please wait 20
minutes before going to the app settings.
• We recommend prioritizing charging the battery during the day, only allocating
enough output power for the Microinverter to cover your basic power consumption.
There are a few ways to determine how much energy you’ll need to store for the night:
1. Add together the power consumption of major appliances and other devices that

2. Go to the meter box right before you go to bed, write down your current meter
reading and the time. As soon as you get up, write down the meter reading and the
time. You can calculate your base load from consumption and elapsed time.
3. You can use a measuring device that you plug between the socket and the power
consumer. To calculate the base load, collect the wattage consumed from all the
devices that are constantly running (including standby) and add up the values.
Privacy Policy
By using Zendure Products, Applications and Services, you consent to the
Zendure Terms of Use and Privacy Policy, which you can access via the
"About" section of the "User" page in the Zendure App.
Solar Input
To Microinverter
EN
6.6 Download the Zendure App


6.7 Disconnection of AIO 2400
Press and hold the power button on the AIO 2400 for 2 seconds to power it off.
Disconnect from the home grid by unplugging the Microinverter and home Schuko cables.
Disconnect the solar panels by unplugging the cables from the two sets of solar panels and AIO 2400.
Disconnect the Microinverter by unplugging the cables from the Microinverter and AIO 2400.
Finally, remove the Microinverter from the back of the AIO 2400.
400W
400W
400W
1
2
3
4
EN


Within the warranty period, you can enjoy return, exchange, and repair services in
accordance with these policies.
Warranty Period
The warranty periods for our products are as follows:
A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll
need to register your product in the Zendure app, and there may be additional costs or other
conditions involved.
The table above indicates the warranty periods for products purchased from Zendure or its retail
partners. Warranty periods for products ordered through Zendure’s crowdfunding campaigns
(Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more
information.
NOTE:This Warranty policy is limited to zendure products only. In the case of ancillary parts or
add-on devices supplied by zendure, Please refer to the warranty terms provided by the relevant
manufacturer.
The effective warranty period starts from the date of the product’s purchase, as indicated on the
appropriate invoice, receipt, or billing statement.
To verify your purchase and to better serve you, we may require information about your order
(the sales receipt including date of purchase, order ID/number, and the name of the retailer), your
warranty card, and when applicable, your product's serial number.
Product Base Warranty Warranty Extension* Total Warranty
SuperBaseV/Satellite Battery/Smart Home
Panel 3 Years 2 Years 5 Years
400W Solar Panel/320W Solar Panel/
Mobile EV Charger/All SuperBase V related
accessories
3 Years N/A 3 Years
SuperBase Pro/SuperBase M 2 Years 1 Year 3 Years
200W Solar Panel/All SuperBase Pro and
SuperBase M related accessories 2 Years N/A 2 Years
Power banks 2 Years N/A 2 Years
Smart PVHub and AB2000 10 Years N/A 10 Years
AIO 2400 10 Years N/A 10 Years
PVHub accessories, solar cables, battery
cables and microinverter cables 1 Year N/A 1 Year
10
Year
Warranty
EN


Read the Zendure App user guide and access the download link here:
https://eu.zendure.com/pages/download-center
How to Claim your Warranty
Step 1
Claim your warranty on any channel below:
www.zendure.com
Email to [email protected]
Zendure apps
Step 2
Please be prepared with documentation or a short video with the following information:
Order number
Proof of purchase
Serial number
Visual proof depicting the defect (include video or photo)
Email address
Contact telephone number
Address for receiving the replacement
Step 3

may include options such as shipping the product for repair, on-site repair, or replacement.
Step 4
Ship the item(s) to Zendure with your RMA number included on the shipping label on the outside of the
packaging. Do not write the RMA number on the green carton box.
Warranty Exclusions
In the event of damage related to the causes listed below, no warranty claims will be acknowledged or
accepted. Claims that relate to defects that are caused by the following factors are not covered by Zendure’s
warranty obligations.
1. Can not provide proof of purchase.
2. 
as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.).
3. 
4. Improper application of electrical supply voltage, current and/or frequency.
5. 
in the installation manual supplied with each product).
6. 
7. 
8. Unauthorized repair attempts.
9. Products whose serial number sticker or imprint has been removed, defaced or tampered with.
10. Products purchased from unauthorized dealers/resellers.
11. Free products/rewards/gifts.
12. Products used outside of the purchasing region, and products that are shipped to areas that are not easily
accessible by courier or freight services, such as overseas or remote islands.
13. 
the product.
14. This limited warranty does not cover any battery cell or product containing a battery cell unless you fully
charge the battery cell within thirty (30) days of receiving the product and subsequently charge it at least
once every 3 months. Failure to do so will void the warranty for the battery cell and coverage for any
associated damage or malfunctions. It is preferable to fully charge it within seven (7) days of receiving the
product.
15. Our warranties are non-transferable from end user to end user.
Furthermore, this limited warranty and related service will not exceed the original cost of the Zendure product.
Please note that these warranty terms and conditions are subject to change without prior notice. The Zendure

determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.
1
1
4
2
2
5
3
3
6
7
EN


Haftungsausschluss
Inhalt
Lesen Sie alle Sicherheitshinweise, Warnungen und die sonstigen Produktinformationen in dieser Anleitung genau durch, und
lesen Sie vor der Verwendung des Produkts alle Etiketten oder Aufkleber, die an ihm angebracht sind. Der Nutzer trägt die volle
Verantwortung für die sichere Verwendung und Bedienung dieses Produkts. Machen Sie sich mit relevanten Richtlinien in Ihrer
Region vertraut. Sie zeichnen allein dafür verantwortlich, sich mit allen relevanten Richtlinien und der konformen Verwendung von
Zendure-Produkten vertraut zu machen.
Bewahren Sie diese Anleitung zum künftigen Nachschlagen auf.
1. Sicherheitshinweise
1.1 Verwendung
1. Lesen Sie vor Installation, Verwendung oder Inbetriebsetzung des Produkts alle topaktuellen Dokumente sorgfältig durch. Die
Dokumentation kann im Laufe der Zeit geändert werden.
2. Prüfen Sie bitte, ob der AIO 2400 beschädigt ist oder Risse aufweist, Flüssigkeit aus dem Gerät ausläuft, das Gerät heiß wird
oder andere Anomalien aufweist, und untersuchen Sie die Kabel vor Inbetriebnahme auf Beschädigungen. Sollten Probleme
auftreten, stellen Sie die Verwendung des Produkts umgehend ein und wenden Sie sich an unseren Kundendienst.
3. Stellen Sie keine schweren Gegenstände oben auf den AIO 2400.
4. Vergewissern Sie sich vor dem Anschluss, dass alle Leitungen und Stecker unversehrt und trocken sind, um keinen Stromschlag
zu erhalten.
5. Installieren oder handhaben Sie das System nicht bei extremen Klimaverhältnissen, z. B. bei Gewitter, Schneefall, starkem
Regen, heftigen Winden usw.
6. Zur Minderung einer Verletzungsgefahr ist eine strenge Aufsicht erforderlich, wenn das Produkt in der Nähe von Kindern
verwendet wird.
7. Stecken Sie keine Finger oder Hände in das Produkt.
8. Verwenden Sie aus Sicherheitsgründen nur das originale Ladegerät und die für das Gerät konzipierten Kabel. Wir haften nicht
für Schäden, die von Drittgeräten verursacht werden, wodurch auch Ihre Garantie erlöschen lassen.
DE
1. Sicherheitshinweise ................................................................................................................18
1.1 Verwendung ................................................................................................................................................................... 18
1.2 FCC-ERKLÄRUNG .......................................................................................................................................................... 19
1.3 EU-KONFORMITÄTSERKLÄRUNG ...............................................................................................................................20
2. Erklärung der Symbole .........................................................................................................20
3. Wichtige Tipps ........................................................................................................................21
4. Lieferumfang ...........................................................................................................................21
5. Übersicht .................................................................................................................................22
5.1 Systemübersicht ...........................................................................................................................................................22
5.2 Produktübersicht .........................................................................................................................................................23
5.3 Tastenregler ..................................................................................................................................................................23
5.4 Akkuladestandanzeige ...............................................................................................................................................24
5.3 Tastenregler ..................................................................................................................................................................24
6. Installation Ihres AIO 2400 ..................................................................................................25
6.1 Vormontage ...................................................................................................................................................................25
6.2 Ort, an dem Sie Ihren AIO 2400 installieren können ............................................................................................26
6.3 Anschluss von Kabeln .................................................................................................................................................28
6.4 Methode zur Installation der oberen Abdeckung .................................................................................................30
6.5 Technische Daten ........................................................................................................................................................30
6.6 Zendure-App herunterladen ..................................................................................................................................... 31
6.7 Anschluss des AIO 2400 trennen .............................................................................................................................32