Zipit Now User manual

Zipit® Enterprise Critical Messaging Solution™

Zipit Now™ User Guide

Critical messaging redefined.™

Your communications administrator has selected the Zipit® Enterprise Critical Messaging Solution™to meet your

organization’s paging and instant communication needs.The Zipit® Enterprise Critical Messaging Solution™includes the

Zipit Now dual-mode communications device and the Zipit Remote Administration Portal (RAP).

We hope that you are completely satisfied, and welcome your feedback. Please visit us at www.ZipitWireless.com if you have any

comments or suggestions.

“Critical messaging redefined,” and “Zipit Enterprise Critical Messaging Solution” are

trademarks or service marks of Zipit Wireless, Inc. and may be registered in some

jurisdictions. All other trademarks are the property of their respective owners.

Safety Warnings

The Zipit Now includes a Lithium ion battery. Please dispose of it properly when replacing it.

Refer to www.ZipitWireless.com/legal for instructions.

End User License Agreement

See the last page of this User Guide. Please visit www.ZipitWireless.com/legal for the latest

copy of the End User License Agreement.

Technical Support

For technical support, please contact your communications administrator.

Warranty

Zipit Wireless Inc. warrants to the purchaser that the Zipit Now will conform to the published

specifications for such product and that it will be free from defects in materials and

workmanship for a period of one year (unit) or six months (battery) from the date of purchase.

The consumer has as their sole and exclusive remedy under this warranty, at Zipit's

discretion, the repair or replacement of the product. This warranty does not cover any

problems that result from improper installation, unauthorized modification or repair, misuse,

damage, or abuse, including improper installation or replacement of any parts by the user.

The product is for customer end use only and not for use in life support or other hazardous

applications.

The warranty becomes void if the Zipit Now is modified, improperly used, or damaged by

accident or neglect; or if any parts are improperly installed or replaced by the user; or if your

organization’s communications administrator fails to install or distribute required software

updates on schedule.

Z3000-U-00-0111

Table of Contents

GETTING STARTED............................................................1

INTRODUCTION.......................................................................................1

Zipit Now Devce (for Users) .....................................................................1

Zipit Remote Administration Portal (for Administrators)...........................1

INSTALLING THE BATTERY ...................................................................2

LOCATING CONTROLS...........................................................................3

MANAGING THE BATTERY AND LOCKING THE KEYBOARD .............5

AC Adapter and Charging ........................................................................5

Locking and Powering Off the Device......................................................5

MESSAGES .........................................................................6

PROCESSING MESSAGES.....................................................................6

Viewing Messages....................................................................................6

Managing Chat Conversations and Page Alerts ......................................7

Using Message List Options.....................................................................8

Understanding Message Types................................................................8

CONTACTS........................................................................10

UPDATING CONTACTS.........................................................................10

Using the Contacts List...........................................................................10

Using the Contacts List Options.............................................................11

NOTIFICATIONS ............................................................... 13

MANAGING PAGE ALERTS AND MESSAGE NOTIFICATIONS ......... 13

P1 and P2 Page Alerts .......................................................................... 13

Low Battery Warning ............................................................................. 13

Network Availability Notifications........................................................... 14

Administrative Pop-Ups ......................................................................... 14

TOOLS............................................................................... 16

PERSONALIZING YOUR ZIPIT NOW DEVICE..................................... 16

Wireless Networks................................................................................. 16

Sound and Vibrate Settings................................................................... 19

Display Settings ..................................................................................... 20

Font Sizes.............................................................................................. 20

Security.................................................................................................. 20

System Info............................................................................................ 21

About...................................................................................................... 21

QUICK REFERENCE CHARTS......................................... 22

Main Menu Functions ............................................................................ 22

Navigational and Main Control Functions.............................................. 22

Additional Functions .............................................................................. 22

END USER LICENSE AGREEMENT ................................ 23

Getting Started

Introduction

Getting Started

The Zipit Now device is a dual-mode instant

communications device that can automatically

switch between a wireless network connection

(Wi-Fi) and the Verizon Wireless network (VZW

cellular service) to maintain connectivity as you

move in and out of each network’s range. When

your Zipit Now device is turned on, it tries first to

connect to the primary Wi-Fi network designated

by your communications administrator. If it

cannot connect to any Wi-Fi network, it connects to

VZW, if available. It continually scans for

available networks and automatically switches

between them when necessary to allow you to stay

connected.

Your Zipit Now account settings are managed

through the Zipit RAP (Remote Administration

Portal). Your communications administrator has

defined Wi-Fi network access zones for your

operating area and has configured your account.

Simply install the battery and login using the

Customer Access Code (CAC), username, and

password provided by your communications

administrator to begin receiving priority paging

alerts.

Zipit Now Device (for Users)

Two-way communication directly to and from your device

Ability to directly contact individuals or groups, with no middle man

Auto-detection of quiet zones —no need to manually silence device

Omission from group page alerts if not on call

Audible alert if not connected to any network

Ability to add personal Wi-Fi network access points

If permitted by the communications administrator, you can add

personal contacts and use Ztexting

Durable, easily cleaned, backlit unit that withstands drops

Zipit RAP (for Administrators)

Console administration of individual and group accounts, Wi-Fi access

points, and quiet zones

Portable profiles linked to users, not devices

Four page alert priority levels with configurable settings

Configurable, mandatory response options for users

All communications between the devices and the server infrastructure

meet industrial encryption standards

Persistent redelivery —if a user is offline or powered off during the

initial transmission of a page alert, the page alert will automatically be

retransmitted once the user has connected to a network

Support for page alerts from an administrator, another Zipit Now

device, a dial-up service with call-back, or a third-party messaging

console

Real-time status tracking, with confirmation that alerts have been

transmitted, received, and acknowledged

Remote device location assistance, device locking, and data wiping

Page alert archiving and reporting

Getting Started

Installing the Battery

1. Remove the battery cover by placing your thumb on the depression

on the back of the unit and pressing in while sliding your thumb

towards the top of the unit.

2. Insert the battery as shown.

3. Replace the battery cover by inserting its tabs into the slots on the

bottom of the device and sliding it down into place.

4. Plug the AC adapter’s mini-USB connector into your Zipit Now DC

charging socket as shown; then plug the adapter into a power outlet.

The unit will turn on and operate normally while charging. Charge it

until the battery icon at the top left of the display is solid green.

5. You can use your Zipit Now device while it is charging. Press and hold

the Power / End button for 2 seconds to turn the device on.

6. Enter the Customer Access Code (CAC), Username, and Password

provided by your communications administrator. Scroll to

highlight the Login button and press the Select button. (You will

not need to repeat this step.)

7. Your Zipit Now device will automatically detect available networks

pre-selected by your communications administrator*, and download

your account settings. You may now begin sending and receiving

messages.

.*Your communications administrator manages your global

account settings, including your default Wi-Fi access points.

Your Zipit Now device will always attempt to connect to one of

these Wi-Fi access points first. You can also add your own

personal Wi-Fi access points for external or home use.

Getting Started

Locating Controls

he Zipit Now U ser Devic e

UserDevice Control s

1. Volume Up / Down:Opens

the master volume bar, which

controls incoming call and message

notification sounds. Set volume

levels and enable Vibrate or Silent

mode.

2. Navigate and Select:

Press the Up and Down

or Left and Right arrow

keys to scroll through and

highlight menu items. Press

the center Select / Send

button to select the highlighted

item or send a message.

3. Initiate Call: Used in

conjunction with the Power/End

button to unlock the keyboard

if locked when an alert arrives.

4. Options: Press to view the context-

sensitive Options Menu (only available when an

Options icon appears at the bottom center of

the display screen).

5. ALT and Shift:

ALT enables secondary key

functions (numeric characters

and symbols); Shift capitalizes

alphabetic characters. Press

once to affect the next

character typed; twice to lock

into ALT (A) or Shift (S) mode.

6. Status Bar:

Shows current status of the

battery charge , if

connected via cellular /

wireless, and displays a

blinking LED for any unread

messages.

7. Main Menu / Display Screen:

–Messages: Allows

you to view all Page Alerts

and Zipit Chats sent to you

from the Zipit RAP and from

other Zipit Now devices.

(The indicates you have

one unread message; the

color green indicates this

menu button is currently

selected).

Getting Started

Locating Controls

–Contacts: Provides a list of contacts from which

you can select to send Zipit Chats to. Choose from All /

Personal / Address Book(s) / Zipit Users / Cellphone /

Office Phone.

–Tools: Allows you to view and add personal Wifi

Networks / Sound and Vibration Settings / Display

Settings / Font Sizes / Security / System Info / About.

8. Power / End: Press for up to 2 seconds to turn the

unit On; press and hold for up to 5 seconds to lock or power

off the device; press and hold for 10 seconds to reset the

unit; press once on any screen to exit and return to the Main

Menu.

9. Exit / Go Back:Press once at any screen to save and

apply changes (if any), and to go back one level/screen.

10. Enter:Press to send a message.

11. Alphanumeric Keys:Initiate a message

from the Home screen. Start typing a name or phone

number; the Contacts list opens and jumps to that selection

for quick action.

Getting Started

Managing the Battery and Locking the Keyboard

Managing the Battery and Lockin g the Keyboard

AC Adapter and Charging

The battery in your Zipit Now device is a Lithium Ion

battery. Once fully charged, your device should provide

approximately 48 hours of normal use before needing to

be recharged. Monitor the charge through the battery

status indicator . The actual length of time you can

use the device before recharging the battery will vary

based on your usage habits.

To maximize the battery life, the Keyboard

Backlight, LCD Backlight, and the Brightness Time-

out settings, are set by default to low values. See

Tools > Display Settings.

The Zipit Now device comes with an AC charger. To use

the AC adapter, plug the AC adapter’s mini-USB

connector into your Zipit Now DC charging socket (left

side of device), then plug the adapter into a power

outlet. You can use the device while it is charging.

Note: If you power off the device while it is connected, it will not

charge.

If the device is Off when you connect and plug in the AC adapter, the

device will turn on and begin operating normally. The charging icon

will be displayed on the left side of the header at the top of the

main menu display screen. The adapter will charge the battery as quickly

as possible (approximately 2.5 hours for a fully drained battery). The

battery status indicator will display a full battery when the charge is

complete.

If the device is On when you connect and plug in the AC adapter, the

device will continue to operate normally and the charging icon will replace

the normal battery status indicator.

Locking and Powering Off the Device

If the device is On and charging, pressing and holding the End

button for 5 seconds brings up a menu with the following choices:

Select Lock Keyboard to turn off the screen. To unlock the keyboard,

press the Initiate Call and End keys together.

Select Power Off to turn off the device and enter the fast charging

mode.

If an alert arrives while the device is locked, you must enter your

password to respond.

Messages

Processing Messages

Messages

When you receive a message, the message indicator

LED flashes and the Messaging icon on the main

menu indicates the number of unopened messages you

have. (Some messages will also be accompanied by an

audible signal and/or vibration.) The visual indications

remain until you have opened all messages.

Selecting the Messaging icon from the Main Menu opens

the Message List (image provided above).

The Message List displays pages (“alerts”),

conversations, and voicemails. A conversation

includes all exchanges (threads) with a single party,

including your responses. Entries stay active in the

Messages List until you delete them, or exceed the

message limit of 100 threads per conversation.

Items in the Message List are sorted top to bottom in

order of the most recently received. The date/time

stamp indicates when an alert was received, when

the most recent voicemail was received, or when the most recent

thread in a conversation was sent or received.

The Message icon (left hand side)

indicates the message type. An icon

displayed in color indicates that the

conversation or alert contains an unread message, or for priority P3

and P4 alerts, that you have not sent a response. A sender’s name

displayed in Bold indicates that you have not opened the message.

The Options icon at the bottom

of the screen indicates that actions are

available through the Options button. Press the Options

button for a short-cut to frequent messaging actions.

Viewing Messages

Take these actions in the Message List:

Use the Left and Right arrows to filter messages by type and

status. Choice from: All Messages , High Priority Pages

, , Pager Chat , Expired Pages

, and Normal Priority Pages .

Use the Up and Down arrows to scroll through and highlight

messages. With a message highlighted,

–Press the Select or Enter button to open it in the

Conversation Window.

–Press Alt -Delete (lower left

hand corner of keyboard) to delete it,

or select Erase This Conversation from

the Options menu.

Messages

Processing Messages

As you scroll up and down, a scroll bar shows the

relative position of the highlighted message within

the whole list.

Press the Options key to view available,

related actions.

Press End or Back to return to the Main Menu

screen.

Managing Chat Conversations and Page

Alerts

Take these actions while viewing a Chat Conversation or a Page

Alert:

Use the Left and Right arrows to cycle through page

alerts and chat conversations.

To see the most recent page

alert or most recently updated

chat conversation (unless you

are currently viewing it), press

the Right arrow key. Press

the Left arrow key to cycle

backward through the other

page alerts and chat

conversations, from the most

recent to the oldest.

Use the Up and Down arrows to scroll through a

chat conversation or to scroll through a page alert

message.

To respond to a chat conversation, simply select the

conversation, and start

typing a response.

Characters will appear in

the text entry field at the

bottom of the screen and

you will no longer be able

to cycle through

conversations. A

character counter counts

down to keep track of the

number of characters in a response and prevents lengthy

responses. You can use up to 160 characters to respond.

Press Enter to send the response.

To respond to a page alert, select the page alert and

press the Left or Right

arrow to choose the

desired response

(displayed in the green

response box), and then

press Select to send

the response.

Messages

Processing Messages

Using Message List Options

As indicated by the Options icon, actions are available

through the Options button while you are viewing the

Message list. Press the Options button, then use the Up

and Down arrows to highlight an action and press the Select

button to perform it:

Compose Zipit

Message: Opens the

Contacts list to select a

recipient and message.

Erase This

Conversation: Deletes

all threads in the

conversation. (A copy is

maintained on the

server.)

Erase All Conversations: Clears your entire message list.

(Copies are maintained on the server.)

Understanding Message Types

The Zipit Now device supports 4 levels of priority Page Alerts, as

well as, Zipit Chat (device-device) and Ztext (text messaging).

Page Alerts and Zipit Chats have their own icons that appear in

the message list and conversation window. The message types

and their functions are as follows:

Priority 1 and 2 Page Alerts (Mayday and High)

P1 and P2 messages appear in an Emergency window on

top of other screens, and block all functions except calls in

progress. You must acknowledge these messages first before

being allowed to use the device for other tasks.

For Priority 1, sound and vibration settings are

determined by your communications administrator.

(Typically, P1 alerts have an audible signal,

accompanied by vibration that repeats regularly until

you respond.)

For Priority 2, your settings determine whether you

are notified of incoming messages with sound and/or

vibration. See Tools > Sound and Vibrate Settings.

Priority 3 and 4 Page Alerts (Normal and Low)

For P3 and P4 alerts, an alert bubble appears for 2 seconds

when the message has arrived. The bubble then disappears,

allowing you to resume using your device for other tasks.

For Priority 3, your settings determine whether you

are notified of incoming messages with sound and/or

vibration. See Tools > Sound and Vibrate Settings.

For Priority 4, sound and vibration settings are

determined by your communications administrator.

(Typically, P4 alerts appear in your Messages list

silently, with no vibration.)

Messages

Processing Messages

Zipit to Zipit Chats

Notifications are controlled by the user.

Unread Messages.Message icon on the main display

screen will indicate the number of unread messages in your

Message list.

What if the Zipit Now device is locked when a

Page Alert arrives? Check out “Personalizing Your

Zipit Now Device - Security” on page 21 for full details.

Contacts

Updating Contacts

Contacts

Your Contacts List contains an alphabetical list of all

users and groups (also known as address books) with

whom you can communicate with. You can initiate all

types of communications with your contacts directly

from this list –Zipit Chats, and if permitted, Ztext text

messaging. Just select a contact, then press Select

or Enter to choose an action (see “Using the

Contacts List” for a list of choices.)

Your communications administrator manages the Global

Contacts List (GCL), which defines contact information

for all users and paging groups in your organization. As

your administrator updates the GCL, changes will be

pushed to your Zipit Now device automatically.

When you receive your Zipit Now device, its Contacts

List will be blank. You can add individual contacts or

address books to your Contacts List by searching the GLC (see “Using

Contacts List Options” for instructions). You can also manually add

personal contacts, if permitted by your communications administrator, as

well as, delete contacts and groups. As you manage your Contacts List, a

back-up copy will automatically be stored on the serve.

Using the Contacts List

Take these actions in the Contacts List:

Use the Up and Down arrows to scroll through and highlight

contacts. As you scroll up and down, a scroll bar shows the relative

position of the highlighted contact within the whole list.

To quickly jump to or find a

contact, begin typing a first or last

name to filter the list to names that

match your search (see example

below).

Highlight the desired contact and press Select or Enter to

open a menu of messaging choices available, or press Back to

quit searching. The messaging choices are based upon permissions

set by your administrator and listed contacts’ means of access.

Messaging choices may include Send Zipit Chat, Send Page/Critical

Alert or send Ztext, if permitted.

Contacts

Updating Contacts

Use the Left and Right arrows to filter contacts

by communication capabilities.

–Filtering choices are All, Address Books, Personal

Contacts, Zipit to Zipit Contacts, Mobile Phone

Contacts, Work Phone Contacts, and Home Phone

Contacts.

–From within a filtered view, scroll to highlight a

contact and press the Select button to

initiate a communication message matching the

current filter.

In any view, press Alt - Delete to delete

the highlighted contact. (Or select Delete Contact

from the Options menu.)

Press Options to view available, related

actions.

Press End or Back to return to the Main

Menu.

Using the Contacts List Options

While in the Contacts list, you can perform these actions from the Options

menu. Press the Options button, then use the Up and

Down arrows to highlight an action and press the Select button

to perform it:

Search and Add Contacts: Type a letter or string of letters; then

select to see names or administrator-defined groups (up to 20)

in the Global Contacts List that match your search criteria. Scroll to

and highlight a name or group; press Select to add the contact

to your Contact List. A indicates contact has already been

add/saved.

Contacts

Updating Contacts

Create Personal Contact: If allowed by your

communications administrator, you can add personal

contacts to your Contacts list in order to send Ztexts.

Scroll through the list of fields and enter contact

details. Press Back to save changes and

return to the previous screen.

View Contact: Review details about the selected

contact.

Edit Contact: If allowed by your communications

administrator, update details about the selected

contact.

Press Options to either save or cancel changes.

Delete Contact: Delete an individual contact or an address book

contact group.

Notifications

Managing Page Alerts and Message Notifications

Notifications

You may receive incoming communications while using

any menu; when the keyboard is locked, when the

device is locked, or when the device is powered off. You

may also receive pop-up notifications at anytime.

Follow these steps to handle incoming communications

and notifications.

P1 and P2 Page Alerts

Priority P1 and P2 page alerts (High Priority) appear in a

special window that blocks all other activities except for

in-progress calls. You must acknowledge these alerts

before taking any other action.

If the keyboard is locked when the alert arrives,

press the Initiate Call and End keys

together to unlock it.

If the device is locked when the alert arrives, you must enter your

password before responding.

If the device is off when the alert arrives, you will receive the

notification when you power on the device. If the page alert has not

expired, you must respond.

Low Battery Warning

When your device has only 5 minutes of battery life remaining, a low

battery warning message will appear. You may continue to use the

device normally, but you should connect your AC adapter as soon as

possible.

Allow the battery to charge completely (approximately 2.5 hours for a

fully drained battery).

Notifications

Managing Page Alerts and Message Notifications

Network Availability Notifications

Because a Wi-Fi or cellular connection is necessary for

you to receive page alerts, you will be notified when no

networks are available or when a new network is

detected.

If no networks are available, you can scan for Wi-Fi

networks to add, or manually add a Wi-Fi network.

Otherwise, the device will continue to seek a network to

connect to automatically.

Administrative Pop-Ups

Your communication administrator can send pop-up notifications to notify

you when they have performed a command to your Zipit Now device.

Lock Command. This command will “Lock”your device remotely,

preventing any unauthorized access.

Unlock Command. This command will “Unlock” a device remotely,

after a “Lock” command has been sent by the communication

administrator. If you have previously programmed your Zipit Now

device with a personal lock code, you will be requested to choose a

new lock code, before resuming use of your device.

Notifications

Managing Page Alerts and Message Notifications

Locate Command. Your communications

administrator can also remotely trigger a “Find Me”

command to help you find a misplaced device. The

command causes the device to beep repeatedly,

even if it is in Silent mode. Press Select to end

the beeping, then enter your password to unlock the

device.

Wipe Command. If you misplace your Zipit Now device, your

communications administrator can remotely “Wipe”it to prevent

unauthorized use. If you later find the device, you must repeat the

initial logon steps.

Tools

Personalizing Your Zipit Now Device

Tools

You can connect with internal Wi-Fi networks defined by

your communications administrator without opening the

Tools menu. However, you do have the ability to

personalize your Zipit Now device by adding your own

Wi-Fi locations, as well as your own Sound, Display,

Font Size, and Security settings.

Use the Up and Down arrows to scroll through

and highlight functions in the Tools menu. Press Select

to open the highlighted function’s menu.

Within each function menu, use the Left or Right

arrow keys to scroll through and choose the available

option settings. The displayed values are the current

settings. Use the Up and Down arrows to move

between options.

Once you have reviewed all option settings in a function menu, press

Back to return to the Tools menu. Any changes you have made

will be saved.

Wireless Networks

Your communications administrator has pre-configured internal Wi-Fi

access points for your enterprise or operating areas. The Zipit Now

device will always attempt to connect to one of these access points first.

You can also detect and add other Wi-Fi networks so that your Zipit Now

device will connect to networks of your choice (ex.: a WiFi access point at

home). Your configuration information will be saved to your Zipit Now

device and to the Remote Administration Portal, so you can reconnect to

these networks whenever they/you are in range.

The Zipit Now device will attempt to connect to known Wi-Fi networks

that it detects. If you move within range of a Wi-Fi network that has not

been pre-configured, it will be detected but will not connect unless you

add it manually.

Tools

Personalizing Your Zipit Now Device

Types of Wi-Fi Networks…

The Zipit Now devices support many different

network types and will prioritize a known available

Wi-Fi connection over a cellular connection. Your

system administrator will update the Remote

Administration Portal (RAP) with the available Wi-Fi

for your facility which will automatically be sent to

your device. The Zipit Now devices support the

following:

Full IEEE 802.11 compliance with b/g networks

Support for Hidden SSIDs with and without encryption

Root Validation Certification

Support for standard encryption & authentication

types including:

Open

WEP

WPA: AES and TKIP

WPA2: AES and TKIP

WPA and WPA2 Enterprise, including the following

EAP types:

TTLS MSCHAPv2

PEAPv0/EAP MSCHAPv2

PEAPv1/EAP GTC

PEAP MD5

EAP TTLS GTC

EAP TTLS MD5

EAP TTLS MSCHAPv2

LEAP

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