Zipit Now User manual

Zipit® Enterprise Critical Messaging Solution™
Zipit Now™ User Guide
Critical messaging redefined.™

Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved.
Your communications administrator has selected the Zipit® Enterprise Critical Messaging Solution™to meet your
organization’s paging and instant communication needs.The Zipit® Enterprise Critical Messaging Solution™includes the
Zipit Now dual-mode communications device and the Zipit Remote Administration Portal (RAP).
We hope that you are completely satisfied, and welcome your feedback. Please visit us at www.ZipitWireless.com if you have any
comments or suggestions.
Copyright
Copyright © 2003-2013 Zipit Wireless, Inc. All rights reserved. The “Z” logo, Zipit, Zipit Now,
“Critical messaging redefined,” and “Zipit Enterprise Critical Messaging Solution” are
trademarks or service marks of Zipit Wireless, Inc. and may be registered in some
jurisdictions. All other trademarks are the property of their respective owners.
Safety Warnings
The Zipit Now includes a Lithium ion battery. Please dispose of it properly when replacing it.
Refer to www.ZipitWireless.com/legal for instructions.
End User License Agreement
See the last page of this User Guide. Please visit www.ZipitWireless.com/legal for the latest
copy of the End User License Agreement.
Technical Support
For technical support, please contact your communications administrator.
Warranty
Zipit Wireless Inc. warrants to the purchaser that the Zipit Now will conform to the published
specifications for such product and that it will be free from defects in materials and
workmanship for a period of one year (unit) or six months (battery) from the date of purchase.
The consumer has as their sole and exclusive remedy under this warranty, at Zipit's
discretion, the repair or replacement of the product. This warranty does not cover any
problems that result from improper installation, unauthorized modification or repair, misuse,
damage, or abuse, including improper installation or replacement of any parts by the user.
The product is for customer end use only and not for use in life support or other hazardous
applications.
The warranty becomes void if the Zipit Now is modified, improperly used, or damaged by
accident or neglect; or if any parts are improperly installed or replaced by the user; or if your
organization’s communications administrator fails to install or distribute required software
updates on schedule.
Z3000-U-00-0111

Table of Contents
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page i of i
GETTING STARTED............................................................1
INTRODUCTION.......................................................................................1
Zipit Now Devce (for Users) .....................................................................1
Zipit Remote Administration Portal (for Administrators)...........................1
INSTALLING THE BATTERY ...................................................................2
LOCATING CONTROLS...........................................................................3
MANAGING THE BATTERY AND LOCKING THE KEYBOARD .............5
AC Adapter and Charging ........................................................................5
Locking and Powering Off the Device......................................................5
MESSAGES .........................................................................6
PROCESSING MESSAGES.....................................................................6
Viewing Messages....................................................................................6
Managing Chat Conversations and Page Alerts ......................................7
Using Message List Options.....................................................................8
Understanding Message Types................................................................8
CONTACTS........................................................................10
UPDATING CONTACTS.........................................................................10
Using the Contacts List...........................................................................10
Using the Contacts List Options.............................................................11
NOTIFICATIONS ............................................................... 13
MANAGING PAGE ALERTS AND MESSAGE NOTIFICATIONS ......... 13
P1 and P2 Page Alerts .......................................................................... 13
Low Battery Warning ............................................................................. 13
Network Availability Notifications........................................................... 14
Administrative Pop-Ups ......................................................................... 14
TOOLS............................................................................... 16
PERSONALIZING YOUR ZIPIT NOW DEVICE..................................... 16
Wireless Networks................................................................................. 16
Sound and Vibrate Settings................................................................... 19
Display Settings ..................................................................................... 20
Font Sizes.............................................................................................. 20
Security.................................................................................................. 20
System Info............................................................................................ 21
About...................................................................................................... 21
QUICK REFERENCE CHARTS......................................... 22
Main Menu Functions ............................................................................ 22
Navigational and Main Control Functions.............................................. 22
Additional Functions .............................................................................. 22
END USER LICENSE AGREEMENT ................................ 23

Getting Started
Introduction
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 1 of 23
Getting Started
The Zipit Now device is a dual-mode instant
communications device that can automatically
switch between a wireless network connection
(Wi-Fi) and the Verizon Wireless network (VZW
cellular service) to maintain connectivity as you
move in and out of each network’s range. When
your Zipit Now device is turned on, it tries first to
connect to the primary Wi-Fi network designated
by your communications administrator. If it
cannot connect to any Wi-Fi network, it connects to
VZW, if available. It continually scans for
available networks and automatically switches
between them when necessary to allow you to stay
connected.
Your Zipit Now account settings are managed
through the Zipit RAP (Remote Administration
Portal). Your communications administrator has
defined Wi-Fi network access zones for your
operating area and has configured your account.
Simply install the battery and login using the
Customer Access Code (CAC), username, and
password provided by your communications
administrator to begin receiving priority paging
alerts.
Zipit Now Device (for Users)
Two-way communication directly to and from your device
Ability to directly contact individuals or groups, with no middle man
Auto-detection of quiet zones —no need to manually silence device
Omission from group page alerts if not on call
Audible alert if not connected to any network
Ability to add personal Wi-Fi network access points
If permitted by the communications administrator, you can add
personal contacts and use Ztexting
Durable, easily cleaned, backlit unit that withstands drops
Zipit RAP (for Administrators)
Console administration of individual and group accounts, Wi-Fi access
points, and quiet zones
Portable profiles linked to users, not devices
Four page alert priority levels with configurable settings
Configurable, mandatory response options for users
All communications between the devices and the server infrastructure
meet industrial encryption standards
Persistent redelivery —if a user is offline or powered off during the
initial transmission of a page alert, the page alert will automatically be
retransmitted once the user has connected to a network
Support for page alerts from an administrator, another Zipit Now
device, a dial-up service with call-back, or a third-party messaging
console
Real-time status tracking, with confirmation that alerts have been
transmitted, received, and acknowledged
Remote device location assistance, device locking, and data wiping
Page alert archiving and reporting

Getting Started
Installing the Battery
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 2 of 23
1. Remove the battery cover by placing your thumb on the depression
on the back of the unit and pressing in while sliding your thumb
towards the top of the unit.
2. Insert the battery as shown.
3. Replace the battery cover by inserting its tabs into the slots on the
bottom of the device and sliding it down into place.
4. Plug the AC adapter’s mini-USB connector into your Zipit Now DC
charging socket as shown; then plug the adapter into a power outlet.
The unit will turn on and operate normally while charging. Charge it
until the battery icon at the top left of the display is solid green.
5. You can use your Zipit Now device while it is charging. Press and hold
the Power / End button for 2 seconds to turn the device on.
6. Enter the Customer Access Code (CAC), Username, and Password
provided by your communications administrator. Scroll to
highlight the Login button and press the Select button. (You will
not need to repeat this step.)
7. Your Zipit Now device will automatically detect available networks
pre-selected by your communications administrator*, and download
your account settings. You may now begin sending and receiving
messages.
.*Your communications administrator manages your global
account settings, including your default Wi-Fi access points.
Your Zipit Now device will always attempt to connect to one of
these Wi-Fi access points first. You can also add your own
personal Wi-Fi access points for external or home use.

Getting Started
Locating Controls
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 3 of 23
he Zipit Now U ser Devic e
UserDevice Control s
1. Volume Up / Down:Opens
the master volume bar, which
controls incoming call and message
notification sounds. Set volume
levels and enable Vibrate or Silent
mode.
2. Navigate and Select:
Press the Up and Down
or Left and Right arrow
keys to scroll through and
highlight menu items. Press
the center Select / Send
button to select the highlighted
item or send a message.
3. Initiate Call: Used in
conjunction with the Power/End
button to unlock the keyboard
if locked when an alert arrives.
4. Options: Press to view the context-
sensitive Options Menu (only available when an
Options icon appears at the bottom center of
the display screen).
5. ALT and Shift:
ALT enables secondary key
functions (numeric characters
and symbols); Shift capitalizes
alphabetic characters. Press
once to affect the next
character typed; twice to lock
into ALT (A) or Shift (S) mode.
6. Status Bar:
Shows current status of the
battery charge , if
connected via cellular /
wireless, and displays a
blinking LED for any unread
messages.
7. Main Menu / Display Screen:
–Messages: Allows
you to view all Page Alerts
and Zipit Chats sent to you
from the Zipit RAP and from
other Zipit Now devices.
(The indicates you have
one unread message; the
color green indicates this
menu button is currently
selected).

Getting Started
Locating Controls
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 4 of 23
–Contacts: Provides a list of contacts from which
you can select to send Zipit Chats to. Choose from All /
Personal / Address Book(s) / Zipit Users / Cellphone /
Office Phone.
–Tools: Allows you to view and add personal Wifi
Networks / Sound and Vibration Settings / Display
Settings / Font Sizes / Security / System Info / About.
8. Power / End: Press for up to 2 seconds to turn the
unit On; press and hold for up to 5 seconds to lock or power
off the device; press and hold for 10 seconds to reset the
unit; press once on any screen to exit and return to the Main
Menu.
9. Exit / Go Back:Press once at any screen to save and
apply changes (if any), and to go back one level/screen.
10. Enter:Press to send a message.
11. Alphanumeric Keys:Initiate a message
from the Home screen. Start typing a name or phone
number; the Contacts list opens and jumps to that selection
for quick action.

Getting Started
Managing the Battery and Locking the Keyboard
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 5 of 23
Managing the Battery and Lockin g the Keyboard
AC Adapter and Charging
The battery in your Zipit Now device is a Lithium Ion
battery. Once fully charged, your device should provide
approximately 48 hours of normal use before needing to
be recharged. Monitor the charge through the battery
status indicator . The actual length of time you can
use the device before recharging the battery will vary
based on your usage habits.
To maximize the battery life, the Keyboard
Backlight, LCD Backlight, and the Brightness Time-
out settings, are set by default to low values. See
Tools > Display Settings.
The Zipit Now device comes with an AC charger. To use
the AC adapter, plug the AC adapter’s mini-USB
connector into your Zipit Now DC charging socket (left
side of device), then plug the adapter into a power
outlet. You can use the device while it is charging.
Note: If you power off the device while it is connected, it will not
charge.
If the device is Off when you connect and plug in the AC adapter, the
device will turn on and begin operating normally. The charging icon
will be displayed on the left side of the header at the top of the
main menu display screen. The adapter will charge the battery as quickly
as possible (approximately 2.5 hours for a fully drained battery). The
battery status indicator will display a full battery when the charge is
complete.
If the device is On when you connect and plug in the AC adapter, the
device will continue to operate normally and the charging icon will replace
the normal battery status indicator.
Locking and Powering Off the Device
If the device is On and charging, pressing and holding the End
button for 5 seconds brings up a menu with the following choices:
Select Lock Keyboard to turn off the screen. To unlock the keyboard,
press the Initiate Call and End keys together.
Select Power Off to turn off the device and enter the fast charging
mode.
If an alert arrives while the device is locked, you must enter your
password to respond.

Messages
Processing Messages
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 6 of 23
Messages
When you receive a message, the message indicator
LED flashes and the Messaging icon on the main
menu indicates the number of unopened messages you
have. (Some messages will also be accompanied by an
audible signal and/or vibration.) The visual indications
remain until you have opened all messages.
Selecting the Messaging icon from the Main Menu opens
the Message List (image provided above).
The Message List displays pages (“alerts”),
conversations, and voicemails. A conversation
includes all exchanges (threads) with a single party,
including your responses. Entries stay active in the
Messages List until you delete them, or exceed the
message limit of 100 threads per conversation.
Items in the Message List are sorted top to bottom in
order of the most recently received. The date/time
stamp indicates when an alert was received, when
the most recent voicemail was received, or when the most recent
thread in a conversation was sent or received.
The Message icon (left hand side)
indicates the message type. An icon
displayed in color indicates that the
conversation or alert contains an unread message, or for priority P3
and P4 alerts, that you have not sent a response. A sender’s name
displayed in Bold indicates that you have not opened the message.
The Options icon at the bottom
of the screen indicates that actions are
available through the Options button. Press the Options
button for a short-cut to frequent messaging actions.
Viewing Messages
Take these actions in the Message List:
Use the Left and Right arrows to filter messages by type and
status. Choice from: All Messages , High Priority Pages
, , Pager Chat , Expired Pages
, and Normal Priority Pages .
Use the Up and Down arrows to scroll through and highlight
messages. With a message highlighted,
–Press the Select or Enter button to open it in the
Conversation Window.
–Press Alt -Delete (lower left
hand corner of keyboard) to delete it,
or select Erase This Conversation from
the Options menu.

Messages
Processing Messages
Zipit Now User Guide Copyright © 2013 Zipit Wireless, Inc. All rights reserved. Page 7 of 23
As you scroll up and down, a scroll bar shows the
relative position of the highlighted message within
the whole list.
Press the Options key to view available,
related actions.
Press End or Back to return to the Main Menu
screen.
Managing Chat Conversations and Page
Alerts
Take these actions while viewing a Chat Conversation or a Page
Alert:
Use the Left and Right arrows to cycle through page
alerts and chat conversations.
To see the most recent page
alert or most recently updated
chat conversation (unless you
are currently viewing it), press
the Right arrow key. Press
the Left arrow key to cycle
backward through the other
page alerts and chat
conversations, from the most
recent to the oldest.
Use the Up and Down arrows to scroll through a
chat conversation or to scroll through a page alert
message.
To respond to a chat conversation, simply select the
conversation, and start
typing a response.
Characters will appear in
the text entry field at the
bottom of the screen and
you will no longer be able
to cycle through
conversations. A
character counter counts
down to keep track of the
number of characters in a response and prevents lengthy
responses. You can use up to 160 characters to respond.
Press Enter to send the response.
To respond to a page alert, select the page alert and
press the Left or Right
arrow to choose the
desired response
(displayed in the green
response box), and then
press Select to send
the response.