Zycoo CooVox-U20 Series User manual

Table of Contents
CHAPTER 1 BRIEF INTRODUCTION............................................................................................... 1
1.1 BRIEF INTRODUCTION OF COOVOX SERIES........................................................................................................1
1.2 MAIN FEATURES .........................................................................................................................................2
1.3 MODULES .................................................................................................................................................3
1.4 HARDWARE INTERFACES ...............................................................................................................................4
1.4.1 CooVox-U20.................................................................................................................... 4
1.4.2 CooVox-U50.................................................................................................................... 5
1.4.3 CooVox-U60.................................................................................................................... 7
1.4.4 CooVox-U100.................................................................................................................. 8
1.4.5 Model Comparison Table................................................................................................. 9
1.4.6 Environmental Requirements.......................................................................................... 9
1.4.7 Packing List ................................................................................................................... 10
CHAPTER 2 GETTING STARTED .................................................................................................. 11
2.1 BEFORE CONFIGURATION ...........................................................................................................................11
2.2 BEFORE MAKING A CALL ............................................................................................................................11
2.2.1 Login IP PBX ..................................................................................................................11
2.2.2 Basic Configuration ....................................................................................................... 13
2.2.3 Time Based Rules ......................................................................................................... 16
2.3 OUTBOUND CALL......................................................................................................................................17
2.3.1 Trunks............................................................................................................................ 17
2.3.2 Outbound Routes .......................................................................................................... 20
2.4 INBOUND CALL.........................................................................................................................................22
2.4.1 Inbound Routes ............................................................................................................. 22
2.4.2 IVR................................................................................................................................. 24
2.4.3 IVR Prompts .................................................................................................................. 25
2.4.4 Ring Groups .................................................................................................................. 27
2.4.5 Blacklist ......................................................................................................................... 28
2.4.6 Do Not Disturb............................................................................................................... 29
2.4.7 Call Pickup..................................................................................................................... 29
2.5 DURING A CALL ........................................................................................................................................30
2.5.1 Call Parking ................................................................................................................... 30
2.5.2 Call Transfer.................................................................................................................. 30
2.6 USER EXTENSION SETTINGS ........................................................................................................................32
2.6.1 Follow Me Settings........................................................................................................ 32
2.6.2 Call Recording............................................................................................................... 32
2.6.3 Call Forward.................................................................................................................. 33
2.6.4 Voicemail....................................................................................................................... 33
2.7 CALL CENTER (CALL QUEUES) .....................................................................................................................35
2.8 CONFERENCE BRIDGE ................................................................................................................................ 38

CHAPTER 3 ADVANCED........................................................................................................... 41
3.1 OPTIONS.................................................................................................................................................41
3.2 VOICEMAIL ..............................................................................................................................................43
3.3 SMTP SETTINGS ......................................................................................................................................44
3.4 EMAIL TO FAX ..........................................................................................................................................45
3.5 MUSIC SETTINGS ......................................................................................................................................46
3.6 DISA...................................................................................................................................................... 47
3.7 FOLLOW ME............................................................................................................................................48
3.8 CALL FORWARD ........................................................................................................................................49
3.9 PAGING AND INTERCOM .............................................................................................................................50
3.10 PIN SETS ..............................................................................................................................................51
3.11 CALL RECORDING....................................................................................................................................51
3.12 SPEED DIAL ...........................................................................................................................................52
3.13 SMART DID...........................................................................................................................................53
3.14 CALLBACK..............................................................................................................................................54
3.15 PHONE BOOK.........................................................................................................................................54
3.16 FEATURE CODES .....................................................................................................................................55
3.17 IP PHONE PROVISIONING .........................................................................................................................57
CHAPTER 4 NETWORK SETTINGS........................................................................................... 59
4.1NETWORK ...............................................................................................................................................59
4.2 STATIC ROUTING.......................................................................................................................................60
4.3 VPN SERVER ...........................................................................................................................................61
4.4 VPN CLIENT ............................................................................................................................................62
4.5 DHCP SERVER .........................................................................................................................................63
4.6 DDNS SETTINGS ...................................................................................................................................... 64
4.7 SNMPV2SETTINGS ..................................................................................................................................64
4.8 TROUBLE SHOOTING..................................................................................................................................65
CHAPTER 5 SECURITY............................................................................................................... 66
5.1 FIREWALL ................................................................................................................................................66
5.2 SERVICE ..................................................................................................................................................66
5.3 SIP ALLOWED ADDRESS .............................................................................................................................67
CHAPTER 6 REPORT .................................................................................................................. 68
6.1 REGISTER STATUS......................................................................................................................................68
6.2 RECORD LIST ............................................................................................................................................68
6.3 CALL LOGS...............................................................................................................................................69
6.4 SYSTEM LOGS...........................................................................................................................................69
CHAPTER 7 SYSTEM .................................................................................................................... 71
7.1 HOT STANDBY (FOR U100 ONLY).................................................................................................................71
7.2 TIME SETTINGS.........................................................................................................................................72
7.3 MODULE SETTINGS (SUPPORT FOR U50/U100) ............................................................................................73
7.4 DATA STORAGE.........................................................................................................................................74
7.5 MANAGEMENT.........................................................................................................................................75

7.6 BACKUP ..................................................................................................................................................75
7.7 RESET &REBOOT......................................................................................................................................76
7.8 UPGRADE................................................................................................................................................77
7.8.1 WEB Upgrade................................................................................................................ 77
7.8.2 TFTP Upgrade............................................................................................................... 77
CHAPTER 8 OPERATING INSTRUCTIONS .................................................................................. 79
8.1 HOW TO CONNECT COOVOX-U50 IN THE NETWORK........................................................................................79
8.2 HOW TO COMBINE TWO SETS COOVOX IP PBX IN THE SAME NETWORK ...............................................................79
8.3 HOW TO CONNECT TWO SETS COOVOX IP PBXS IN DIFFERENT NETWORK? ...........................................................82
8.4 HOW TO RESOLVE THE PROBLEM “ONE-WAY”AUDIO PROBLEMS .........................................................................84
8.5 HOW TO USE SKYPE ON COOVOX-U50 .........................................................................................................84
8.5.1 Visit the Top-up Page .................................................................................................... 84
8.5.2 Manage Skype Account................................................................................................. 85
8.5.3 Create a SIP File........................................................................................................... 85

Safety Notice
Please read the following safety notices before installing or using this IP PBX. They are crucial
for safe and reliable operation of the device. Failure to follow the instructions contained in this
document may result in damage to your PBX and void the manufacturer’s warranty.
1. Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
2. Before using the external power supply in the package, please check your building power
voltage. Connecting to Inaccurate power voltage may cause fire and damage.
3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it.
Connecting a damaged power cord may cause fire or electric shock.
4. Ensure the plug-socket combination is accessible even after the PBX is installed. In order
to service the PBX it will need to be disconnected from the power source.
5. Do not drop, knock or shake the device. Rough handling can break internal circuit boards.
6. Do not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. Doing so may cause the device to malfunction or cause a fire.
7. Avoid exposing the device to high temperature (above 40°C), low temperature (below
-10°C) or high humidity. Doing so could cause damage and will void the manufacturer
warranty.
8. Avoid letting the device come in contact with water or any liquid which would damage the
device.
9. Do not attempt to open it. Non-expert handling to the device could cause damage and will
immediately void the manufacturer warranty.
10. Consult your authorized dealer for assistance with any issues or questions you may have.
11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.
12. Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution.
13. If you suspect your device has been struck by lightning, do not touch the device, power
plug or phone line. Call your authorized dealer for assistance to avoid the possibility of
electric shock.
14. Ensure the PBX is installed in a well ventilated room to avoid overheating and damaging
the device.
15. Before you work on any equipment, be aware of any hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. If you are in a
situation that could cause bodily injury.

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Chapter 1 Brief Introduction
1.1 Brief Introduction of CooVox Series
The CooVox Series IP PBXs are designed to provide SMEs (small & medium enterprises) with
all the standard and advanced features that are normally only available from large, expensive,
legacy PBX manufacturers. Aimed at businesses with up to 100 extensions, the CooVox
Series IP PBXs are based on SIP and OpenSource Asterisk 1.8, with whose innovative
modular telephony design, that is easy to expand the PBX to meet the growing needs of your
business.
CooVox Series IP PBXs come in four sizes: U20 / U50 / U60 / U100.
Each model will be introduced in detail below:
CooVox-U20 is configured with 2 analog ports:
FXS
FXO
CooVox-U20
1
1
0
2
CooVox-U50 consists of two main parts：U50 Host and Modules. There are 2 slots in the
system and the modules can be utilized as in the diagram below:
U50 Slot
U50 Module
Slot 1
Slot 2
4FXS
4FXO
2FXOS
2GSM
4GSM
1PRI
4BRI
CooVox-U60 is configured with 24 analog ports:
2FXS
2FXO
FXOS
CooVox-U60
CooVox-U100 consists of two main parts：U100 Host and Modules. There are 2 slots in the
system and the modules can be utilized as in the diagram below:
U100 Slot
U100 Module
Slot 1
Slot 2
4FXS
4FXO
2FXOS
2GSM
4GSM

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1PRI
4BRI
1.2 Main Features
1. SIP/ IAX Extension Registration
2. Video Call
3. USB Mobile Hard Disk Record (Scalable)
4. IP Phone Provisioning (Grandstream /Yealink/Fanvil IP Phone)
5. Call Record /Ring Group Record/ Call Queue Record
6. Web-based Administration and configuration
7. Web-based Extension User Management
8. Voicemail
9. Caller ID
10. Call Parking
11. Call Forward
12. Call Transfer
13. Call Waiting
14. Call Center Queues
15. Black List
16. Phonebook
17. Flexible Dial Plan
18. Virtual Fax (fax to email, and email to fax)
19. DID
20. Dial by Name
21. Speed Dial
22. Do Not Disturb
23. Callback
24. Skype for SIP
25. Ring Group
26. Conference Bridge (Three Conferences)
27. Music On Hold
28. DISA (Direct Inward System Access) /Paging And Intercom
29. Call Detail Record
30. IP Phone Feature Code
31. BLF(Busy Lamp Field)
32. Static /DHCP /PPPoE Network Access
33. DHCP Server
34. System Backup
35. T.38 Pass-through
36. Audio Codec: G.722/ G.711-Ulaw/ G.711-Alaw/ G.726/ G.729/ GSM/ SPEEX
37. Video Codec: H.261/ H.263 / H.263+ / H.264
38. VPN Server (L2TP / PPTP / OpenVPN, up to 10 connections for VPN clients)
39. VPN Client (L2TP / PPTP / OpenVPN / N2N)
40. SNMPv2

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41. IPv4 / IPv6
42. DDNS(Dyndns.org /No-ip.com /zoneedit.com)
1.3 Modules
4FXS Module
4FXO Module
2FXOS Module
2GSM Module
4GSM Module
4BRI Module
1E1/T1 Module
32 EC Module

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1.4 Hardware Interfaces
1.4.1 CooVox-U20
CooVox-U20 Front Panel
CooVox-U20 Rear Panel
1 * Reset Button
1 * Power Interface ( DC 12V 2A )
1 * Ethernet Interface (10/100Mbps)
2 * Analog Ports(FXO/FXS)
1 * UMTS Port
U20 LEDs Indication

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1.4.2 CooVox-U50
CooVox-U50 Front Panel
CooVox-U50 Rear Panel
1 * Reset Button
1 * Power Interface ( DC 12V 2A )
1 * Ethernet Interface (10/100Mbps)
1 * Console Interface
1 * USB Interface
Slot 1 for Analog/GSM/PRI/BRI Module Cards
Indication
Function
Status
Explaination
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
Blink
System Works
Off
System Fails
ETH
WAN or LAN Data Status
Blink
Data Transport
G
GSM or UMTS(3G) Status
Off
Module not running
64ms On/800ms Off
Module doesn’t find network
64ms On/3000ms Off
Module finds network
1
FXO
Red
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
2
FXS
Green
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure

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Slot 2 for Analog/GSM Module Cards Only
Indication
Function
Status
Explaination
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
Blink
System Works
Off
System Fails
ETH
Data Status
Blink
Data Transport
Off
No Data Transport
USB
U-disk or UMTS(3G) Status
Off
Module not running
On
Module Works
1-4(SLOT1/2)
SLOT 1/2 Status
FXS
Green
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
FXO
Red
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
GSM
Red
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
E1/T1
(PRI/
R2)
(Only
for
Slot 1)
L1
Red
Module Loading Success
Off
Module Loading Failure
L2
Red
CPE signal
Green
NET signal
Off
No signal
L3
Red
SS7 signal
Green
MFCR2 signal
Off
No signal
L4
Red
Disconnected/ Alarm
Green
Connected/ NoAlarm
BRI
(Only for
Slot 1)
Red
TE Mode
Green
NT Mode
Off
Module Loading Failure

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1.4.3 CooVox-U60
CooVox-U60 Front Panel
CooVox-U60 Rear Panel
1 * Power Interface
1 * Power Switch
2 * Ethernet Interfaces (10/100/1000Mbps)
1 * VGA Interface
2 * Audio Interfaces
2 * USB Interfaces
1 * Hardware Echo Cancellation Interfaces (onboard)
1 * UMTS Interface for 3G Data (onboard)
24 * Analog Ports (FXO/FXS)
U60 LED Indication
Indication
Function
Status
Explaination
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
Blink
System Works
Off
System Fails
ETH
Data Status
Blink
Data Transport
Off
No Data Transport
1-24 SLOTS
SLOT 1-24 Status
FXS
Green
Channel Loading Success
Off
Channel Loading Failure
FXO
Red
Channel Loading Success
Off
Channel Loading Failure

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1.4.4 CooVox-U100
CooVox-U100 Front Panel
CooVox-U100 Rear Panel
1 * Reset Button
1 * Power Interface
1 * Power Switch
2 * Ethernet Interfaces (10/100 Mbps)
1 * VGA Interface
2 * USB Interfaces
2 * Audio Interfaces
SLOT 1 for any Module Cards (4FXO/ 4FXS/ 2FXOS/ 4GSM/ 2GSM/ 1PRI)
SLOT 2 for any Module Cards (4FXO/ 4FXS/ 2FXOS/ 4GSM/ 2GSM/ 1PRI/ 4BRI)
U100 LED Indication
Indication
Function
Status
Explaination
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
Blink
System Works
Off
System Fails
ETH
Data Status
Blink
Data Transport
Off
No Data Transport
1-4(SLOT1/2)
SLOT 1 /2 Status
FXS
Green
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
FXO
Red
Channel Loading Success
Blink
Channel Ringing

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1.4.5 Model Comparison Table
Items
CooVox-U20
CooVox-U50
CooVox-U60
CooVox-U100
System
Capacity
Concurrent Calls
10
20
80
80
Extension Users
30
100
200
500
Voicemail
and
Recording
21,000 mins
(.gsm)
21,000 mins
(.gsm)
200,000 mins
(.gsm)
2,500,000 mins
(.gsm)
3000 mins
(.wav)
3000 mins
(.wav)
20,000 mins
(.wav)
270,000 mins
(.wav)
Hardware
Capacity
SDRAM
128MB DDR2
256MB DDR2
1GB DDR3
2GB DDR3
Memory (default)
4GB SD card
4GB SD card
32GB SSD
500GB HDD
or 32GB SSD
Power
Supply
Input
AC 100-240V
AC 100-240V
AC 100-240V
AC 100-240V
Output
DC 12V/1A
DC 12V/2A
N/A
N/A
1.4.6 Environmental Requirements
1. Working Tempreture: 0 °C ~40 °C
2. Storage Tempreture: -20 °C ~ 55 °C
3. Humidity: 5~95% Non-Condensing
Off
Channel Loading Failure
GSM
Red
Channel Loading Success
Blink
Channel Ringing
Off
Channel Loading Failure
E1/T1
L1
Red
Module Loading Success
Off
Module Loading Failure
L2
Red
CPE signal
Green
NET signal
Off
No signal
L3
Red
SS7 signal
Green
MFCR2 signal
Off
No signal
L4
Red
Disconnected/ Alarm
Green
Connected/ NoAlarm
BRI
(Only for
Slot 2)
Red
TE Mode
Green
NT Mode
Off
Module Loading Failure

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1.4.7 Packing List
CooVox Host
1 set
Power Supply
1 piece
Ethernet Cable
1 piece
Quick Installation Guide
1 piece
Warranty Card
1 piece
Notice:
1) ZYCOO Module cards will only function in CooVox IP PBX from ZYCOO;
2) Module cards for CooVox-U50/U100 will be packed separately but contained in the
same package.

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Chapter 2 Getting Started
(Take CooVox-U50 as example for the guide)
2.1 Before Configuration
What kind of IP Phones can be used with this device?
1. FXS
2. SIP Extension: CooFone Series and ZP Series IP Phones provided by ZYCOO
(D30/ D30P/ D60)
Any standard SIP Phone based on SIP/ IAX2 protocol
(eg: CISCO, Grandstream, Yealink, Polycom, Siemens, Snom,etc.)
2.2 Before Making a Call
2.2.1 Login IP PBX
Getting IP Address
There are three ways to set the IP address: Static, DHCP, PPPoE.
Default IP: 192.168.1.100:9999
Notice: you have to add port number 9999 after this IP address.
Defaults and Function Key
1. Web Panel User name: admin
2. Web Panel Password: admin
3. *60 Enter Voicemail Box
4. 900/901/902 Default three conference room numbers
5. # Blind Transfer
6. *2 Attended Transfer
7. * Disconnect Call
Administrator Login
After connecting the CooVox IP PBX to the local area network and setting your laptop to the
192.168.1.x subnet, launch the web browser and bring up the system login page by entering
the following URL: http://192.168.1.100:9999. You will see the login interface as below:

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Input username and password, press the “Login” button and you will see the configuration
interface below.
1. Default username: admin and password: admin
Notice
1. Please use IE(7.0 or higher version), Chrome, Firefox web browser.
2. If you do not see the interface above after inputting default IP and port number, please
check whether your computer IP address is in the same segment with your IP PBX.
3. For Security reasons, please modify the username and password after login successfully.
You can modify these by selecting: 【System】---【Management】
4. With the default setting, if there is no activity on the page for more than one minute, the
system will timeout and automatically log out. To continue making configuration changes, you
will need to login again.
2. Network WAN IP and MAC will be displayed
3. Storage Total storage and used storage will be displayed

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4. Channels Channel information will be displayed based on the modules installed
5. Device Info Model No. And system version will be displayed
Commonly Used Buttons
On the home page, besides system info, there are other function buttons as below:
1. Logout Logout the Web panel
2. Activate Changes Activate the changes for your current configuration
System Menu
System Menu includes the following sub menu:
Home
Display device information
Operator
Extension / Trunk / Channel Status
Basic
Basic configuration on extension, trunks, etc.
Inbound Control
Configuration of Inbound Route, IVR and Black List, etc.
Advanced
Configuration of extension's default information, Conference Call, Call
Transfer, Function Key, etc.
Network Settings
Configuration of Routing, Network, VPN, DHCP and other related
network parameters
Security
Configuration of Firewall, SSH, FTP
Report
Record List, Call Logs and System Logs
System
Time Settings, Management, Back Up and Upgrade, etc.
2.2.2 Basic Configuration
Extension Configuration
CooVox Supports SIP/ IAX2 and analog extensions as well as the ability to ”Batch Add Users”
by uploading extensions file.
Click【Basic】->【Extensions】to configure:

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Click【New User】to see the extension configuration interface as below:

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Extension Settings:
Item
Explanation
SIP/IAX2
Choose extension protocol.
Name
Extension Name (English Character Only), e.g.: Tom.
Extension
Extension Number connected to the phone, e.g.: 888.
Password
Same password as voicemail. (4-16 digits, e.g.:123456)
Outbound CID
Override the caller ID when dialing out with a trunk.
Dial Plan
Please choose the Dial Plan which is defined in the menu “Outbound Routes”.
Analog Phone
Please choose the relative FXS port for your analog phone.
Voicemail
Check this option to enable the voicemail account.
VM Password
Set password for Voicemail, for security reasons, do not use the extension number or
any easy combination like "1234"
Delete VMail
Check this option to delete voicemail from the PBX after it’s sent by email.
Email
(FAX/Voicemail)
Extension user’s email address to receive email messages with attached fax or
voicemail (you need configure the fax to email/voicemail options), e.g.:
T[email protected]m
Web Manager
Allow this user to login to the Extension Management Panel to manage extension
options including voicemail, call recording, call transfer, etc when you select this option.
Agent
Check this option to set this extension user as agent.
Call Waiting
Enable call waiting
Allowing Being Spied
Check this option to allow this extension to be monitored (listened to or “spied”).
NAT
Check this option if extension user or the phone is located outside the NAT(Network
Address Translation) available gateway.
Pickup Group
Select the Pickup Group which the extension user belongs to.
Mobility Extension
After check this option, you must set mobility extension number. User can make calls to
the IP PBX server with this mobility number, and have all rights of this extension, e.g.:
Outbound Call, Internal Call, Listen to the voicemail.
Transport
Select the Transport Protocol: UDP, TCP, TLS
SRTP
Enable SRTP (Secure Real-time Transport Protocol)
DTMF Mode
Default DTMF is rfc2833. It can be changed if necessary..
Video Call
Check to enable video calling for this extension. And select the video codecs you need
to use.
Permit IP
Set device ip address or subnet permitted to register this extension with the IP PBX,
e.g.:192.168.1.77 or 192.168.10.0/255.255.255.0. Devices with other IP addresses are
not allowed to register this extension with the IP PBX.
Audio Codecs
Select what audio codecs you need to use.
Notice:
1. There are 30 default extensions which number started with “8”*; you can add or delete
extension by your requirement.
2. Maximum extensions: 100