2GOability Quest User manual

UserManual
Quest

1
YOU AND / OR YOUR ATTENDANT MUST READ AND FULLY UNDERSTAND
THIS MANUAL BEFORE USE
General information
You have just purchased an 2GOability Quest power chair and we want to thank you
for the confidence in our 2GOability products. The Quest power chair is a quality
product.
The policy of 2GOability is to continually improve the quality and reliability of our
products. We reserve the right, therefore without prior notification, to alter this guide.
It is important that your guide for the use of the Quest power chair is read carefully.
The manual contains important information about the safe use and maintenance of
your Quest power chair. We recommend that you keep this guide, it is also your proof
of warranty and you will find it useful for referring to it at a later date.
The safety instructions in this guide are general guidelines that must be seen as broad
guidelines.
Your new 2GOability Quest power chair requires frequent maintenance, much of
which you can do yourself.
Caution!
In this guide you will find information and warnings. These are clearly identified by the
symbols below and the appearance of the text:
Tip
Information
Warning
To avoid personal injury, warnings must be followed

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Quest
Fill out the information on your authorized dealer below:
Company: …………………………………………………………………
Address: …………………………………………………………………
…………………………………………………………………
Telephone number: …………………………………………………………………
Fax number: …………………………………………………………………
Email address: …………………………………………………………………
Website: …………………………………………………………………

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1 IDENTIFICATION............................................................................................................ 4
2 GENERAL EXPLANATION CONCERNING YOUR POWER CHAIR ........................................ 5
2.1 COMPONENTS OF THE POWER CHAIR.......................................................................................5
2.2 GENERAL EXPLANATION OF THE FUNCTION AND POSSIBILITIES OF YOUR POWER CHAIR ...............5
3 SAFETY REGULATIONS................................................................................................... 6
3.1 GENERAL SAFETY REGULATIONS .............................................................................................6
3.2 WARNINGS FOR SAFE USE......................................................................................................6
4 INSTRUCTIONS FOR USE................................................................................................ 8
4.1 JOYSTICK .............................................................................................................................8
4.2 GETTING ON AND OFF .........................................................................................................10
4.3 FREEWHEEL MODE ..............................................................................................................11
4.4 INDICATORS .......................................................................................................................12
4.5 LOCKING /UNLOCKING THE POWER CHAIR ............................................................................12
4.6 CONTROL THROUGH TIGHT SPOTS ........................................................................................13
4.7 MOTOR BRAKING SYSTEM ....................................................................................................14
4.8 EMI /RFI.........................................................................................................................14
5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS ................................................... 16
5.1 TECHNICAL INFORMATION ...................................................................................................16
5.2 ARMREST ADJUSTMENTS ......................................................................................................17
5.3 SEAT ADJUSTMENTS ............................................................................................................18
5.4 FOOTPLATE ADJUSTMENTS ...................................................................................................19
5.5 JOYSTICK ADJUSTMENTS......................................................................................................19
5.6 (DIS)ASSEMBLY ..................................................................................................................21
6 TRANSPORT AND TRANSIT IN CAR............................................................................... 24
7 CARE AND MAINTAINANCE ......................................................................................... 25
8 PROBLEM ANALYSIS AND SOLUTIONS ......................................................................... 29
9 WARRANTY................................................................................................................. 30
9.1 WARRANTY APPLICATION.....................................................................................................30
9.2 WARRANTY DEFINITION ......................................................................................................30
10 GENERAL MAINTENANCE INSTRUCTIONS................................................................ 32

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Quest
1 IDENTIFICATION
Your Quest power chair is equipped with a unique serial number. You can find this
number on the frame of your Quest power chair. Below is an example of the frame
label on which you can find the identification number. Furthermore you will find the
explanation of the various data stored on the frame label listed below.
1. Production date Production date of the Quest power chair
2. Serial number The unique serial number. You must have this
number when making technical requests or if
warranty parts are required.
3. Maximum user weight The largest occupant weight allowed for protection
of both the Quest power chair and the user.
4. Type number This number indicates which model of Quest power
chair you have, again this is always required when
making technical calls.
5. Model name The model name of your Quest power chair.
6. Description Description of the design of your power chair.
7. Warranty This is the warranty period. Chapter 9 describes
your warranty terms and conditions in more detail.
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2
4
5
6
3
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2 GENERAL EXPLANATION CONCERNING YOUR POWER CHAIR
2.1 Components of the power chair
1
Joystick
7
Base
2
Basket
8
Battery pack
3
Foot plate
9
Seat
4
Front wheel
10
Armrest
5
Front fork
11
Backrest
6
Rear wheel
Your Quest power chair is equipped with a number of elements and parts. You should
know these before continue reading this manual. Designs and specifications may
change without prior notice.
2.2 General explanation of the function and possibilities of your power chair
The Quest power chair is equipped with multifunction brakes and stable wheels which
roll easily. The Quest power chair is especially developed so that it can be adjusted to
every individual user. Your Quest power chair is a medical equipment product and is
not a standard consumer product. You must follow this manual completely to ensure
good, optimal and safe use of your Quest power chair.
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2
3
4
5
6
7
8
9
10
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6
Quest
3 SAFETY REGULATIONS
2GOability specifically disclaims responsibility for any body injury or property damage
which may occur during any use which does not comply with laws or ordinances. If
used correctly, the 2GOability Quest power chair is an utmost safe and stable
product, if the instructions for use as described in this manual are followed. However,
it is possible when the 2GOability Quest power chair is not used correctly, dangerous
situations may occur.
3.1 General safety regulations
Protect your 2GOability Quest power chair by checking it regularly. When a part of
your Quest power chair is not functioning properly, a dangerous situation could occur.
 Warning:
You must keep your Quest power chair in a good state to guarantee safe use.
3.2 Warnings for safe use
 Warnings :
Always operate your power chair with thought, care and safety;
Do not drive into curbs;
Never connect anything to the wheels;
The maximum weight capacity has been indicated on your power chair frame
label;
Unauthorized modification and or use of parts not supplied by 2GOability will
invalidate the warranty of this power chair and may lead to injury to the user
and or damage to the power chair;
Before using your power chair, always check if the brakes are working perfectly;
Do not let children play with or on your power chair;
Do not use the power chair when the brakes are not working;
All wheels must be in contact with the floor at all times during use. This will
ensure the power chair is properly balanced;
Do not turn your power chair suddenly at full speed;
Do not use your power chair when it is damaged or has any malfunction;
Do not attempt to use your power chair on an escalator. Always use an elevator;
Do not carry passengers under any circumstances;
Do not mount or dismount your power chair unless the brake is engaged;
Always make sure that the key switch is set to Off before mounting of
dismounting your power chair;

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Do not drive backwards with your power chair on an incline or across an uneven
surface;
Always make sure the seat is locked forward before operating your power chair;
Always come to a full stop before changing direction from forward to reverse or
from reverse to forward;
Do not operate your power chair where you could not safely or legally walk;
Do not climb ramps or curbs that exceed your power chairs capacity;
Always approach inclines straight on;
Never sit on your power chair when it is being transported;
Always fasten down your power chair securely with an approved tie-down
system while transporting your power chair;
Never operate your power chair if it is not functioning properly;
Always use caution when driving on soft or uneven surfaces such as grass and
gravel. Also use caution on decks where there is no railing;
Always cross streets at intersections and use crosswalks or the most direct
route, making sure that your path is clear and that you are visible to motor
traffic;
Never back up or down a step or curb;
Never drive your power chair up or down a step or curb that is higher than 3,5
cm;
Do not drive your power chair in icy or salted conditions;
Never drive on the roadway, except when you must cross the street;
Never operate your power chair while you are under the influence of alcohol;
Never sit on your power chair when it is in freewheel mode and on an incline or
decline;
Never place your power chair into freewheel mode without a trained assistant
present;
Do not disassemble the tire. If disassembly is required, have your authorized
2GOability dealer perform any necessary maintenance or repair;
Do not attempt to inflate the tires of your power chair. Your power chair is
equipped with foam filled flat free tires that do not require inflation;
Always check with your physician to determine if any of the medications you are
taking may affect your judgment and or your ability to operate your power chair.
Also check with your physician concerning your physical ability to operate a
power chair.

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Quest
4 INSTRUCTIONS FOR USE
Tip
Before turning on the power of your power chair, take note of your environment
and set your speed control accordingly. For indoor driving, we recommend that
you select the lowest speed setting. For outdoor driving, we recommend that
you select a speed setting at which you feel comfortable, safe and in control of
your power chair.
4.1 Joystick
On / off button
Push the on / off button to turn on the power of your power chair, see picture 1. The
10 LEDs will flash once and a number of LEDs will remain depending on the state of
the battery charge. Pressing the on / off button again will turn off the power of your
power chair, the LEDs will not lit.
The speed control buttons
These buttons provide you with a way to control the maximum speed of your power
chair. Push the Slower button repeatedly to set your chair’s speed to the slowest
setting. This is indicated by one lit LED section on the speed indicator scale. Push the
Faster button repeatedly to set your chair’s speed to its highest setting. This is
indicated by five LED sections on the speed indicator scale.
Battery Charge LED Array
/ Joystick display
On/Off Button
Horn Button
Speed Setting FASTER
Speed Setting LED Array
Speed Setting SLOWER
Joystick
Picture 1

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Joystick
The joystick controls the speed and direction of your power chair. When you are not
pushing on the joystick, or when you release the joystick, the joystick will
automatically return to the neutral position, the chair will decelerate, as the
electromagnetic brakes are applied, and come to a smooth stop.
Pushing the joystick away from the neutral position will move your power chair in the
direction that the joystick is pushed. The farther forward or backward you push the
joystick, the faster your power chair will go.
The joystick display
The joystick display is a multifunctional visual display. This display provides three types
of information:
On / Off status;
Battery charge level;
Fault diagnostics.
Battery charge level
The joystick LED array is composed of 10 LEDs:
Three: Red;
Four: Orange;
Three: Green.
When all 10 LEDs are lit continuously, there is a full charge on the batteries. As you
use your power chair and the batteries discharge, LEDs in the array will begin to turn
off in descending order. A single lit red LED indicates the lowest state of operable
charge on the batteries. The batteries should be charged immediately.
Control system status indication
The joystick LED array is also designed to help you diagnose any problems with the
electrical components of your power chair. The LED array does this by flashing on and
off in a coded sequence. The battery gauge and maximum speed/ profile indicator
show the status of the control system.
Battery gauge is steady
This indicates that all is well.
Battery gauge flashes slowly
The control system is functioning correctly, but you should charge the battery as soon
as possible.
Battery gauge steps up
The wheelchair batteries are being charged. You will not be able to drive the chair until
the charger is disconnected and you have switched the control system off and on
again.

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Quest
Battery gauge ripples
The joystick has been displaced out of the neutral position while the control system is
switched on. Release the joystick to clear the fault. Note that this is not a fault. If the
condition persists after removing your hand, the joystick may be damaged. Contact
your 2GOability dealer.
Battery gauge flashes rapidly
The control system safety circuits have operated and the control system has been
prevented from moving the wheelchair. This indicates a system trip, i.e. the VR2 has
detected a problem somewhere in the wheelchair’s electrical system.
Please follow this procedure
Place the joystick in the center position and turn the control system off and on
again to clear the fault. If the fault does not clear, go to the next step;
Switch off the control system;
Disconnect and reconnect all connectors on the wheelchair and the control
system to make sure they are mated securely;
Check the condition of the battery;
If you can’t find the problem, see chapter 8;
Switch on the control system again and try to drive the wheelchair. If the safety
circuits operate again, switch off and do not try to use the wheelchair. Contact
your 2GOability dealer.
Tip
For your safety, the controller automatically sets the reverse speed, acceleration
and deceleration in proportion to the speed control setting.
4.2 Getting on and off
 Warning:
When getting on or off your power chair, keep your weight toward the middle of
the deck. Putting most or all of your weight on the edge of the deck may cause
an unstable condition!
Never transfer on or off of the power chair using the seat backrest for support
during transfer. The seat back may fold down and may cause you to lose your
balance and could result in personal injury.

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Before getting on your power chair:
Check to be certain that the power is turned off. This will eliminate the possibility
of accidentally activating the paddle controls and causing injury to yourself or to
others;
Check to be certain that your power chairs brake handle is in the engaged
position;
Flip up the armrests;
Flip up the footplate.
Getting on your power chair:
Position the seat for safe and easy mounting;
Flip down the footplate;
Flip down or replace the armrests;
Fasten the seatbelt, if your power chair is so equipped.
Getting off your power chair:
Make certain that the power is turned off and the key is removed;
Unfasten the seat belt if your chair is equipped with one;
Flip up the armrests;
Flip up the footplate;
Carefully stand and step away from the chair.
4.3 Freewheel mode
To disengage the brakes and put your power chair in the freewheel mode, push
the freewheel levers down, see picture 2;
To engage the brakes and put your power chair in the drive mode, pull the
freewheel levers up, see picture 3.
Drive
Picture 3
Picture 2

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4.4 Indicators
Maximum speed / profile indicator
This LED array shows the maximum speed setting for the power chair or, if the control
system is programmed for drive profile operation, the selected drive profile.
Maximum speed / profile indicator is steady
The display varies slightly depending on whether the control system is programmed to
operate with drive profiles.
Maximum speed indicator
The number of LEDs illuminated shows the maximum speed setting. For example, if
the setting is speed lever 4, then the four left hand LEDs will be illuminated.
Profile indicator
The LED illuminated shows the selected drive profile. For example, if drive profile 4 is
selected, then the fourth LED from the left will be illuminated.
Maximum speed / profile indicator ripples up and down
This indicates the control system is locked. Unlock the control system.
Maximum speed / profile indicator flashes
This indicates the speed of the wheelchair is being limited for safety reasons. Contact
your 2GOability dealer.
4.5 Locking / unlocking the power chair
The VR2 control system can be locked to prevent unauthorized use.
To lock the power chair
While the control system is switched on, depress and hold the on/ off button;
After one second the control system will beep. Now release the on/ off button;
Deflect the joystick forwards until the control system beeps;
Deflect the joystick in reverse until the control system beeps;
Release the joystick, there will be a long beep;
The power chair is now locked.
To unlock the power chair
Use the on/ off button to switch the control system on. The maximum speed/
profile indicator will be rippling up and down.
Deflect the joystick forwards until the control system beeps;
Deflect the joystick in reverse until the control system beeps;
Release the joystick, there will be a long beep;
The power chair is now unlocked.

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4.6 Control through tight spots
As you use your power chair to greatly increase your mobility, you will undoubtedly
encounter some obstacles that will require practice to manoeuvre smoothly and safely.
Below are some common obstacles that you may meet during the daily use of your
power chair. Listed with those obstacles are some driving tips that should help you
conquer those obstacles. Learn and follow those tips, and with surprising ease you will
soon be in control of your power chair as you manoeuvre it through doors, up and
down ramps, up and over curbs, through grass and gravel, and up and down inclines.
Doors
Approach any door slowly;
Notice if the door has a door knob or a push bar;
Determine if the door opens towards you or away form you;
Do not try to use your own strength to open the door. Learn to use the power of
you power chair to do the majority of the work for you.
If the door opens away from you
Use one hand to turn the door knob or to operate the push bar;
Use your other hand to control the power chair by gently operating the joystick to
move your power chair slowly forward;
Use your arm to push the door gently open;
Drive through the doorway;
If it is a self closing door, it will close behind you;
If it is not a self closing door, stop your power chair when it is clear of the door
and use your hand to push the door closed.
If the door opens towards you
Use one hand to turn the door knob or to pull the handle;
Keep your grip on the door knob or on the handle;
Use your other hand to control the power chair by gently operating the joystick to
move your power chair slowly backward;
Allow the power of your power chair to pull the door completely open;
When the door is completely open, stop your power chair;
Drive through the doorway while keeping your hand on the door to prevent it
form hitting or blocking your power chair;
If it is a self closing door, it will close behind you;
If it is not a self closing door, pull the door to close it behind you.

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Curbs
Do not go up or down a curb that is higher than 3,5 cm;
Always use caution when descending any curb;
Approach the curb so that both back wheels of your power chair go over the curb
at the same time;
Never go down on a curb by traversing them. Doing this will cause the power
chair to tip over;
Go down a curb slowly to avoid a jarring bump. Use as little power as possible.
4.7 Motor braking system
Your power chair is equipped with a system that uses the motor to aid in braking. This
motor brake system is designed to work when the key is in either the ‘’On position”or
the ‘’Off position”. When the key is in the ‘’On position”, the freewheel is in the
engaged position, and the power chair is under power, the motor will help slow down
the power chair as soon as you take your hand off of the throttle lever.
When the key switch is in the ‘’Off position”and the freewheel is in the disengaged
position, the motor brake system will keep you from pushing the power chair too fast
(for example down a slope) you may notice this when pushing the power chair. The
power chair will move freely until you reach a certain speed. You will then encounter
some resistance as the motor brake system is activated.
4.8 EMI / RFI
The rapid development of electronics, especially in the area of communications, has
saturated our environment with electromagnetic (radio) waves that are emitted by
television transmitters, cellular phones, radios, wireless computer links, microwave
transmitters, paging transmitters, etc. These electromagnetic (EM) waves are invisible
and increase in strength the closer one gets to the source of transmission. When these
energy waves act upon electrical devices and cause them to malfunction or to function
in an erratic or uncontrolled manner, they are referred to as Electromagnetic
Interference (EMI) of Radio Frequency Interference (RFI).
EMI / RFI and your power chair
All electrically powered vehicles, including power chairs are susceptible to
Electromagnetic Interference / Radio Frequency Interference (EMI / RFI). This
interference could result in abnormal, unintended movement of your power chair.
 Warning:
Unintended movement or brake release could cause an accident or injury.

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The FDA has determined that each make and model of power chair can resist EMI/ RFI
to a certain level. The higher the lever of resistance, the greater the degree of
protection from EMI/ RFI –measured in volts per meter (V/m). The FDA has also
determined that current technology is capable of providing 20 V/m of resistance to
EMI/ RFI, which would provide useful protection against common sources of
interference. This product has been tested and has passed an immunity lever of 20
V/m.
EMI / RFI recommendations
Do not turn on or use hand-held personal electronic communication devices such
as cellular phones, walkie-talkies, and CB radios while your power chair is turned
on;
Be aware of any nearby transmitters (radio, television, microwave, etc.) on your
intended route and avoid operating your power chair close to any of those
transmitters;
Turn off the power if your power chair is going to be in a stationary position for
any length of time;
Be aware that adding accessories or components or modifying your power chair
may make it more susceptible to EMI/ RFI;
If un intended movement or park brake release occurs, turn your power chair off
as soon as it is safe to do so.
Warning:
Turn off your power chair as soon as it is safely possible if unintended or
uncontrollable motion occurs or if unintended park brake release occurs.

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Quest
MAKING ADJUSTMENTS TO YOUR POWER CHAIR CAN CAUSE BIG RISKS
FOR YOUR SAFETY AND THE FUNCTION OF YOUR POWER CHAIR.
ADJUSTMENTS MADE BY YOURSELF ARE STRONGLY ADVISED AGAINST AND
CARRIED OUT AT YOUR OWN RISK.
5 INSTRUCTIONS FOR USE AND MOUNTING OPTIONS
In this chapter we will explore all the possibilities on your Quest power chair.
Your power chair is an 2GOability Quest power chair.
5.1 Technical information
2GOability Quest power chair
Length 84 cm
Width 57 cm
Front wheels 6”
Rear wheels 9”
Weight capacity 115 kg
Ground clearance 6,35 cm
Weight of seat with armrests 10 kg
Maximum speed 5,5 km/h
Battery range 15 km
Turning radius 66 cm
Battery pack weight 11 kg
Weight 52 kg
 Warning:
If you do not feel capable or safe making these adjustments, please contact your
2GOability dealer.

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5.2 Armrest adjustments
Armrest width adjustment
To adjust the armrest width:
Loosen the adjustment knobs at the rear of the seat see picture 4;
Slide the armrests in or out to the desired width;
Tighten the adjustment knobs.
Armrest angle
Lift the armrest up, see picture 5;
Turn the jam nut counter clockwise to loosen;
Turn the adjustment bolt using a 5mm Allen wrench to raise or lower the armrest
angle. Turning the bolt counter-clockwise will raise the angle. Turning the bolt
clockwise will lower the angle. Turn until the desired angle is reached;
Retighten the jam nut by turning it clockwise.
Picture 5
Jam Nut
(14mm)
Adjustment Bolt
(5mm Allen)
Picture 4

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5.3 Seat adjustments
 Warning:
Be sure the seat is correctly installed and locked before operating your power
chair.
Seat rotation lever
Push down the seat rotation lever and rotate the seat to the desired position;
Release the handle to lock the seat.
Seat height adjustment
The seat is a centre post design that is easy to adjust for height, see picture 6.
Remove the seat;
Place a 17mm wrench on the lock nut and insert an 8mm Allen wrench into the
bolt;
Loosen and remove the bolt, washer and lock nut, noting their placement;
Set the seat post to one of the two adjustment positions;
Reinsert the bolt, washer and lock nut in the same order you remove them and
tighten securely;
The seat stop must be positioned on the left side of the seat post. Remove the
two screws, two lock nuts and reposition the seat stop to the left side of the seat
post;
Reinsert the two screws, two lock nuts, and tighten securely.
Lock nut
Washer
Bolt
Seat stop
Picture 6

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5.4 Footplate adjustments
Footplate angle adjustment
Fold the footplate upward for easy access to the angle adjustment bolt, see
picture 7;
Turn the jam nut counter clockwise with a 17mm wrench to loosen;
Use an 8mm Allen wrench to turn the adjustment bolt. Turn the adjustment bolt
counter-clockwise to increase the footplate angle. Turn the adjustment bolt
clockwise to decrease the footplate angle;
When the desired footplate angle is reached, retighten the jam nut.
Footplate height adjustment
Remove the front body shroud by lifting it up and off of the power chair base;
Use a 10mm socket and 4mm Allen wrench to remove the bolts indicated in
picture 8;
Slide the footplate to the desired height;
Align the bolt holes in the footplate and the footplate bracket;
Install and tighten the bolts.
5.5 Joystick adjustments
Picture 8
Lock Nuts
(10mm)
Height Adjust Bolts
(4mm Allen)
Picture 7
Angle adjustable bolt
(8mm Allen)
Jam nut
(17mm)