2N IP Handset User manual

Software version: 1.5.0
Release date：February 1, 2021
User Manual
2N®IP Handset

I
Directory
Directory..............................................................................................................................................................I
1 Picture...........................................................................................................................................................IV
2 Table.................................................................................................................................................................V
3 Safety Instruction.............................................................................................................................................1
4 Overview...........................................................................................................................................................2
4.1 Overview...............................................................................................................................................2
4.2 Packing Contents...................................................................................................................................3
5 Desktop Installation.........................................................................................................................................4
5.1 PoE And the use of external power adapters.........................................................................................4
5.2 Wall mounted installation method........................................................................................................5
6 Appendix Table................................................................................................................................................7
6.1 Appendix I –LED Definition ................................................................................................................7
7 Introduction to the User..................................................................................................................................8
7.1 Instruction of Keypad..........................................................................................................................8
7.2 Using Handset / Hands-free Speaker ..................................................................................................10
8 Basic Function................................................................................................................................................11
8.1 Making Phone Calls............................................................................................................................11
8.2 Answering Calls..................................................................................................................................11
8.3 End of the Call ....................................................................................................................................11
8.4 Redial..................................................................................................................................................12
8.5 Auto-Answering..................................................................................................................................12
8.6 Mute....................................................................................................................................................13
8.6.1 Mute the Call.............................................................................................................................13
8.6.2 Ringing Mute.............................................................................................................................13
8.7 Call Hold/Resume...............................................................................................................................13
8.8 Call Waiting........................................................................................................................................13
8.9 Conference..........................................................................................................................................14
8.9.1 Local Conference ......................................................................................................................14
8.9.2 Network Conference..................................................................................................................15
8.10 Hotline...............................................................................................................................................16
9 Advance Function..........................................................................................................................................18
9.1 Intercom..............................................................................................................................................18
9.2 MCAST...............................................................................................................................................19

II
9.3 Message...............................................................................................................................................19
9.3.1 MWI（Message Waiting Indicator）.......................................................................................19
10 Phone Settings..............................................................................................................................................20
10.1 Basic Settings....................................................................................................................................20
10.1.1 Language.................................................................................................................................20
10.2 Function Key.....................................................................................................................................20
11 Web Configurations.....................................................................................................................................22
11.1 Web Page Authentication..................................................................................................................22
11.2 System >> Information.....................................................................................................................22
11.3 System >> Account...........................................................................................................................22
11.4 System >> Configurations ................................................................................................................22
11.5 System >> Upgrade...........................................................................................................................23
11.6 System >> Auto Provision................................................................................................................25
11.7 System >> Tools...............................................................................................................................27
11.8 System >> Reboot Phone..................................................................................................................28
11.9 Network >> Basic.............................................................................................................................28
11.10 Network >> Service Port.................................................................................................................29
11.11 Network >> VPN............................................................................................................................30
11.12 Network >> Advanced....................................................................................................................31
11.13 Line >> SIP.....................................................................................................................................32
11.14 Line >> SIP Hotspot .......................................................................................................................38
11.15 Line >> Dial Plan............................................................................................................................41
11.16 Line >> Basic Settings....................................................................................................................44
11.17 Phone settings >> Features .............................................................................................................44
11.18 Phone settings >> Media Settings...................................................................................................48
11.19 Phone settings >> MCAST.............................................................................................................50
11.20 Phone settings >> Action................................................................................................................51
11.21 Phone settings >> Time/Date..........................................................................................................51
11.22 Phone settings >> Tone...................................................................................................................52
11.23 Phonebook >> Call List ..................................................................................................................53
11.24 Phonebook >> Web Dial............................................................................................................53
11.25 CallLog ...........................................................................................................................................54
11.26 Function Key >> Function Key ......................................................................................................54
11.27 Function Key >> Speed Dial List....................................................................................................54
11.28 Security >> Web Filter....................................................................................................................55
11.29 Security >> Trust Certificates.........................................................................................................56
11.30 Security >> Device Certificates......................................................................................................56

III
11.31 Security >> Firewall........................................................................................................................57
11.32 Device Log >> Device Log.............................................................................................................59
12 Trouble Shooting .........................................................................................................................................60
12.1 Get Device System Information........................................................................................................60
12.2 Reboot Device...................................................................................................................................60
12.3 Reset Device to Factory Default.......................................................................................................60
12.4 Network Packets Capture..................................................................................................................61
12.5 Get Log Information.........................................................................................................................62
12.6 Common Trouble Cases....................................................................................................................62

IV
1 Picture
Picture 1 - Device installation............................................................................................................5
Picture 2 - Connecting to the Device..................................................................................................6
Picture 3 - Instruction of Keypad.......................................................................................................8
Picture 4 - Web page to start auto-answering...................................................................................12
Picture 5 - Web call waiting tone setting..........................................................................................14
Picture 6 - Local conference setting.................................................................................................15
Picture 7 - Network conference........................................................................................................16
Picture 8 - Hotline set up on webpage..............................................................................................17
Picture 9 - Web Intercom configure..................................................................................................18
Picture 10 - New Voice Message Notofication.................................................................................19
Picture 11 - Language setting on Web page......................................................................................20
Picture 12 - Web page firmware upgrade.........................................................................................23
Picture 13 -Auto Provision settings.................................................................................................25
Picture 14 - Network mode Settings.................................................................................................28
Picture 15 - Service Port Settings.....................................................................................................29
Picture 16 - Register SIP account.....................................................................................................39
Picture 17 - SIP hotspot server configuration...................................................................................40
Picture 18 - SIP hotspot client configuration....................................................................................40
Picture 19 - Dial plan settings..........................................................................................................41
Picture 20 - Custom setting of dial - up rules...................................................................................42
Picture 21 - Dial rules table (1)........................................................................................................43
Picture 22 - Dial rules table (2) ........................................................................................................43
Picture 23 - MCAST......................................................................................................................50
Picture 24 - Time/Date .....................................................................................................................51
Picture 25 - Tone settings on the web...............................................................................................53
Picture 26 - Web Filter settings ........................................................................................................55
Picture 27 - Web Filter Table............................................................................................................55
Picture 28 - Certificate of settings....................................................................................................56
Picture 29 - Device certificate setting ..............................................................................................56
Picture 30 - Network firewall Settings.............................................................................................57
Picture 31 - Reset .............................................................................................................................60
Picture 32 - Web capture ..................................................................................................................60

V
2 Table
Table 1 - DSS KEY LED State...........................................................................................................7
Table 2 - Instruction of Keypad..........................................................................................................9
Table 3 - Intercom configure............................................................................................................18
Table 4 - Firmware upgrade .............................................................................................................23
Table 5 - Service port .......................................................................................................................30
Table 6 - Line configuration on the web page..................................................................................32
Table 7 - SIP hotspot Parameters......................................................................................................39
Table 8 - Phone 7 dialing methods ...................................................................................................41
Table 9 - Dial - up rule configuration table ......................................................................................42
Table 10 - Set the line global configuration on the web page...........................................................44
Table 11 - General function Settings ..........................................................................................44
Table 12 - Voice settings...................................................................................................................48
Table 13 - Multicast parameters.......................................................................................................50
Table 14 - Time&Date settings.........................................................................................................51
Table 15 - Function Key configuration ............................................................................................54
Table 16 - Network Firewall.............................................................................................................57
Table 17 - Trouble Cases..................................................................................................................61

1
3 Safety Instruction
Please read the following safety notices before installing or using this unit. They are
crucial for the safe and reliable operation of the device.
⚫Before using the external power supply, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
⚫Please do not damage the power cord. If power cord or plug is impaired, do not use
it because it may cause fire or electric shock.
⚫Do not drop, knock or shake the phone. Rough handling can break internal circuit
boards.
⚫This phone is design for indoor use. Do not install the device in places where there
is direct sunlight. Also do not put the device on carpets or cushions. It may cause
fire or breakdown.
⚫Avoid exposure the phone to high temperature or below 0℃or high humidity.
⚫Avoid wetting the unit with any liquid.
⚫Do not attempt to open it. Non-expert handling of the device could damage it.
Consult your authorized dealer for help, or else it may cause fire, electric shock and
breakdown.
⚫Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it.
Wipe it with a soft cloth that has been slightly dampened in a mild soap and water
solution.
⚫When lightning, do not touch power plug, it may cause an electric shock.
⚫Do not install this phone in an ill-ventilated place. You are in a situation that could
cause bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents.

2
4 Overview
4.1Overview
2N®IP Handset is a network telephone with simple design.
For home users, the phone is a highly efficient communication device. Users can flexibly
configure and define the functions of one DSS keys, saving space and cost.

3
4.2Packing Contents
IP Phone Handset
Handset Cord Quick Guide

4
5 Desktop Installation
5.1PoE and the use of external power adapters
The device supports two power supply modes, power supply from external power
adapter or over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the device additional power
outlet. With a PoE switch, the device can be powered through a single Ethernet cable
which is also used for data transmission. By attaching UPS system to PoE switch, the
device can keep working at power outage just like traditional PSTN telephone which is
powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used.
If the device is connected to a PoE switch and power adapter at the same time, the
power adapter will be used in priority and will switch to PoE power supply once it fails.
Please use the power adapter and the PoE switch met the specifications to ensure the
device works properly.

5
5.2 Wall mounted installation method
The device supports wall mounting.
Please follow the instructions in the picture below to install the phone：
1) Drill two holes in the wall with a vertical distance of 136.2 or 161.2mm.
2) Insert two rubber plugs and screws in turn. Note that 5mm is reserved between the nut
and the wall, which is convenient for hanging the phone base.
3) Connect the cable, handle cable and power supply.
4) Align the wall hole on the base with the screws in step 2 and slide down to complete
the installation.
Picture 1 - Device installation

6
Connect the network cable, power adaptor and the handset corresponding ports as
shown in the picture below.
Picture 2 - Connecting to the Device

7
6 Appendix Table
6.1 Appendix I –LED Definition
Table 1 - DSS KEY LED State
Type
LED Light
State
default standby
standby
Green On
mute
Green slow flash
Line error (Registration
failure)/Network
disconnection
Red slow flash
call
calling/Pick up the handle
Red On
mute
Orange slow flash
hold/held
Orange slow flash
Ringing
Red flash

8
7 Introduction to the User
7.1 Instruction of Keypad
Picture 3 - Instruction of Keypad
The picture above shows the keypad layout of the phone. Each button provides its own
specific function. Users can refer to the instructions for the keys in the illustration in this
section to operate the phone.

9
Table 2 - Instruction of Keypad
Number
The keypad
names
Instruction
○,1
Hands-free
Speaker
The hands-free channel plays sound
○,2
Status
indicator
lamp
Power indication/line status indication
○,3
Handle the
horn
The handle channel plays sound
○,4
Hook
Hang up the handle and hang up the phone
○,5
Function Key
User-defined functionality
○,6
Door Unlock
Button
Activates a switch for door lock control.
○,7
Standard
Telephone
Keys
The 12 standard telephone keys provide the same function as
standard telephones, but further to the standard function, some
keys also provide special function by long-pressing the key,
Key # - Long-pressed to broadcast IP（Default English).
○,8
Volumes Key
The volume to add and subtract-In the standby state, ring and
ring configuration interface, press this button to increase/reduce
the ring volume; Press this button to increase/lower the volume
on the call
Mute Key-During a call, the user can press this key to mute the
microphone.
○,9
Redial
Press the Redial key to redial the last number dialed
○,10
Hands-free
Key
The user can press this key to open the audio channel of the
speakerphone
○,11
Microphone
Listen when the receiver is answering (do not listen when the
phone is hands-free)

10
7.2Using Handset / Hands-free Speaker
◼Using Handset
About the use of the handle, the user can pick up the handle to dial the number, press
the "#" button after pressing the number, the number will be dialed. Users can switch
audio channels of the phone by pressing the hands-free button.
◼Using Hands-free Speaker
For the use of the speakerphone, the user can dial the number by pressing the
speakerphone button, or by dialing the number and then pressing the speakerphone
button. When the voice channel of the handle is opened, the user can switch the audio
channel of the phone by pressing the button of the hands-free speaker.

11
8 Basic Function
8.1Making Phone Calls
◼Default Line
The device provides two line services (1 main line and 1 standby line). If both lines are
configured simultaneously, the user uses line 1 to make or receive calls by default.
◼Dialing Methods
Users can dial a number in the following ways:
➢The Device end
⚫Dial directly, pick up the handle and input the number, then press "#" to call out
⚫Redialing the last dialed number（Redial）
➢The Web end
⚫Dial from web fill in number dial
⚫Selecting a phone number from call logs
◼Cancel Call
When calling a number, the user can cancel the call by putting back the handle/pressing
down the spring.
8.2Answering Calls
Users can answer the call by picking up the handle or pressing the speakerphone button
to open the hands-free channel.
The telephone does not support multiple calls. When there is an established call, the
user needs to hang up the current call before answering the second call.
8.3End of the Call
When the call is over, the user can put the handle back on the phone and press the
speakerphone button to end the call.

12
8.4Redial
⚫Redial the last outgoing number:
When the phone is in standby mode, press the redial button and the phone will call
out the last number dialed.
⚫Call out any number with the redial key:
Enter the number, press the redial key, and the phone will call out the number on the
dial.
8.5Auto-Answering
User may enable auto-answering feature on the device and any incoming call will be
automatically answered. The auto-answering can be enabled on line basis.
⚫WEB interface：
Log in the phone page, enter [Line] >> [SIP], select [SIP] >> [Basic settings], start
auto-answering, and click apply after setting the automatic answering time.
Picture 4 - Web page to start auto-answering
8.6Mute
You can turn on mute mode during a call and turn off the microphone so that the local

13
voice is not heard. Normally, mute mode is automatically turned off at the end of a call.
You can also turn on mute on any screen (such as the free screen) and mute the
ringtone automatically when there is an incoming call.
Mute mode can be turned on in all call modes (handles or hands-free).
8.6.1 Mute the Call
During the conversation, press the mute button on the phone: the mute lamp is red
and the power lamp is orange.
Cancel mute: press cancel mute on the phone again. When the mute lamp goes out,
the power lamp returns to its original state
8.6.2 Ringing Mute
⚫Mute: press the mute button when the phone is in standby mode:
mute light red always bright, power lamp green flashing; There is no ringer for incoming
calls.
Cancel ring tone mute: On the standby or incoming call screen, press the mute button
again or volume up cancel ring tone mute
8.7Call Waiting
⚫Enable call waiting: new calls can be accepted during a call.
⚫Disable call waiting: new calls will be automatically rejected and a busy tone will
be prompted.
⚫Enable call waiting tone: when you receive a new call on the line, the tone will
beep.
The user can enable/disable the call waiting function in the web interface.

14
⚫WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings],
enable/disable call waiting and call waiting tone.
Picture 5 - Web call waiting tone setting
8.8Conference
8.8.1 Local Conference
To conduct local conference, the user needs to log in the webpage and enter [Line] >>
[SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode),
as shown in the figure: