ABB HTP500 User manual

User guide
HTP500 V2
Thermal transfer printer

HTP500 V2 User Guide
Contents
CONTENTS................................................................................................................2
INTRODUCTION ....................................................................................................4
1 - BEFORE USE ...................................................................................................8
1.1 ACCESSORIES.....................................................................................................8
1.2 IDENTIFICATION OF THE PRINTER PARTS ...............................................................9
1.3 IMPORTANT SAFETY INFORMATION......................................................................11
1.4 PRINTER FEATURES ..........................................................................................15
2 - PREPARING OF THE HTP500 V2 ON PRINTING.........................................16
2.1 CONTROL PANEL AND ITS FUNCTIONS.....................................................16
2.2 POWER SUPPLY CABLE CONNECTION......................................................18
2.3 USB CABLE CONNECTION...........................................................................18
2.4 LOADING /REMOVING THE CLEANING CASSETTE ..................................19
2.5 LOADING ARIBBON CASSETTE..................................................................21
2.6 TURNING THE POWER ON /OFF.................................................................21
2.7 REMOVING APLATE.....................................................................................22
3 –DRIVER AND SOFTWARE INSTALLATION ................................................23
3.1 STEP BY STEP INSTRUCTIONS FOR THE HTS500 SOFTWARE
INSTALLATION ....................................................................................................23
3.2 STEP BY STEP INSTRUCTIONS FOR THE HTS500 SOFWARE ACTIVATION ..............23
3.3 DEFINITION PRINTER DEVICE .............................................................................24
3.4 STEP BY STEP PROCEDURE FOR THE DRIVER INSTALLATION AND CONFIGURATION
WITHWINDOWS.....................................................................................................24
3.5 CENTERING.......................................................................................................41
3.6 CALIBRATION ....................................................................................................42
3.7 PRINTER DRIVER UNINSTALL..............................................................................43
3.8 SUMMARY TABLE OF THE DRIVERS AND PRINTER’S SETTINGS ............................44
4 –PRINTS OF TAGS WITH AUTOMATIC FEEDER IN “STACK” FEEDER
MODE ...................................................................................................................46
4.1 FEEDER ACCESSORIES ......................................................................................46
4.2 PREPARING OF THE CARD STORE.......................................................................46
4.3 PREPARING OF THE SUPPORT PLATE..................................................................47
4.4 TURNING ON THE PRINTER.................................................................................48
4.5 PRINT ON CABLE TAGS.......................................................................................49
5 - PRINTS OF TERMINAL BLOCK TAGS IN “SINGLE” FEEDER MODE.......50
5.1 ACCESSORIES...................................................................................................50
5.2 PREPARING OF THE SUPPORT PLATE..................................................................50
5.3 TURNING ON THE PRINTER.................................................................................51
5.4 PRINT ON TERMINAL BLOCK TAGS TBSERIES.....................................................52
6 - PRINTS OF PVC TAGS AND METHACRYLATE TAGS IN “NONE” AND
“ACRYL MODE” ..................................................................................................52
6.1 PREPARING THE PRINTER...................................................................................52
6.2 INSERTING THE MODULES ON THE PRINTER ........................................................53
6.3 TURNING ON THE PRINTER.................................................................................54
6.4 PRINT ON TAGS AND STRIPS...............................................................................55
7 - MAINTENANCE..............................................................................................55
7.1 USEFUL FUNCTIONS....................................................................................55
7.2 TROUBLE SHOOTING...................................................................................57
7.3 PRINTER MESSAGES /ERRORS.................................................................58
7.4 DAILY CARE...................................................................................................61

7.5 CLEANING AND STORING PLATES .............................................................62
7.6 TEST PRINT ...................................................................................................63
7.7 CORRECT USE OF THE SYSTEM.................................................................63
8 –PACKAGING AND TRANSPORTATION ......................................................64
9 –SPARE PART’S USAGE ...............................................................................64
10 - SUMMARY CHART OF MODULES, SUPPORT PLATES AND
ACCESSORIES OF HTP500 V2 SYSTEM..........................................................64
11 - INFORMATION TO USERS ON RECYCLING OPERATIONS....................65
PACKAGING ............................................................................................................65
DISPOSAL...............................................................................................................65
12 –INFORMATION ON THE USER GUIDE ......................................................65

INTRODUCTION
Thank you for choosing HTP500 V2!
HTP500 V2 will help you marking fast and easy.
To ensure HTP500 V2 best performances, read this manual thoroughly before use.
Make sure to follow very carefully the instructions given in this manual, in particular the ones
described below:
In this manual have been used the following shortened products names:
Full product name: Shortened product name:
Microsoft® Windows® XP Windows XP
Microsoft® Windows® Vista Windows Vista
Microsoft® Windows® 7 Windows 7
Environmental Information
HTP500 V2 Plate Printer
To reduce the risks associated with environmental contamination, which if not avoided, may result in minor or moderate injury
and / or property damage:
Do not through the product after into the normal domestic waste. Dispose device at end of life in accordance with national
and/or local regulations.
Explanation of shown symbols or labels
Alert symbol Hot surface WEEE CE Mark
Important safety instruction
WARNING
Indicates situations where mishandling might result in serious injury or even death. For your
own safety, observe always these warnings
CAUTION
Indicates situations where mishandling might result in personal injury or damage to
property. To protect yourself and your property, be sure to observe these cautions
NOTICE
Indicates important information and restrictions concerning operation. Be sure to read this
information to prevent the unit from breaking down or being damaged, and to ensure it is
not operated incorrectly
REMIND
Indicates supplementary information and instructions

Keep this manual for future reference!
This document will support you during the use of the ABB HTP500 V2 Plate Printer. Please
read the warnings carefully and use the product as described in this instruction to avoid
accidental injury or damage.
Explanation of Signal Word Consequences
WARNING
Indicates a potentially hazardous situation, which, if not avoided,
could result in death or serious injury and/or property damage.
CAUTION
Indicates a potentially hazardous situation, which, if not avoided,
may result in minor or moderate injury and/or property damage.
NOTICE
Indicates a property damage message
Summary of device labels containing safety information
Caution
Hot surface
Caution:
WEEE –Don't throw it into the normal domestic waste!
General information
Regulations 2006/95/EC,
EN60950-1: 2006 with the following amendments to this standard A11:2009,
A1:2010, A12:2011
Regulations 2004/108/EC
EN55022:2006 with the following amendments to this standard A1:2007
EN55024:2010
EN61000-3-2:2006 with the following amendments to this standard A1:2009,
A2:2009
EN61000-3-3:2008
Commission Regulation (EC) No 1275/2008
EN 62301-2005
Direttiva EC RoHs: 2002/95/EC,
Direttiva EC WEEE: 2002/96/
CSA and UL listed
Tested to comply to FCC Standard for home and office
Intended use:
The Printer HTP500 V2 is approved only for the use in closed rooms and at dry environment.
HTP500 V2 Printer
WARNING
To reduce the risks associated with short circuit, fire and/or electrical shock, which if not avoided, could result in minor or
moderate injury:

Don’t set this printer up close to alcohol, paint thinner and other flammable chemicals
Don’t use flammable sprays close to the printer
When cleaning the printer, dampen some gauze and wring it out thoroughly. Don’t use flammable solvents, such as alcohol,
benzene or paint thinner.
If the printer begins working not properly, emitting smoke or strange smells, turn it off immediately, unplug the power cord and
contact the ABB™Technical Assistance
Never handle the power cord with wet hands
Don’t use multi socket adapters to plug more than one device into one single plug
Make sure that the power cord is properly plugged in
Never attempt to disassemble or modify the printer
Before cleaning the printer, always turn it off and unplug the power cord
Don’t put the power cord close to a heat source for not to melt it
Take care to follow carefully the safety instructions set forth in 1.3
Don’t connect the printer to a power source that provides other than the rated voltage (100V to 240 AC, 50/60 Hz). Using any other
voltage could cause a fire or electric shock.
Don’t pull the power cord when it is connected to the power cord socket on the rear of the printer or otherwise apply undue force to
the power cord connector. Doing so could damage the wiring and cause a short, fire, or electric shock.
When unplugging the power cord from the power outlet or the socket on the rear of the printer, always grasp the plug or connector.
For the print of Tags in automatic MODE, always make sure to utilize the correct SUPPORT PLATE Item:HTP500-PL - Support
pate for cable tags ( this accessory is included in the packaging).
Failure to follow the warnings and cautions describe below during use and maintenance of the printer could result in accidents,
fire, electrical shock or burns:
Don’t touch the print head immediately after printing.
Don’t use this printer and its accessories for any purpose other than the one designed for.
CAUTION
To reduce the risks associated with short circuit, fire and/or electrical shock, which if not avoided, may result in
minor or moderate injury:
Don’t connect the printer to a power source that provides other than the rated voltage: 100-240V AC, 50/60 Hz
If some foreign material (a piece of metal, some water or some other liquid) gets inside the printer, turn the power off immediately,
unplug the power cord and contact the ABB™Technical Assistance
While unplugging the power cord, always grasp the plug not the cord. Pulling the cord can damage it. If the printer is not going to
be used for a long time, unplug the power cord.
If the cord is not unplugged, that could result in an electrical leak.
It is always good habit not to leave the cord plugged in for long periods of time anyway
Use an USB 2.0 compliant printer cable. Failure to do so could cause electronic noise or radio interference.
Before connecting the USB interface cable, perform the procedure described below:
1) Turn off the printer and unplug its power cord from the power outlet.
2) Turn off the computer and unplug its power cord from the power outlet.
Don’t place heavy objects on the printer
Don’t place metallic objects or containers of liquids on the printer
Don’t set up the printer on an unstable surface or in a location subject to vibrations
Don’t set up the printer in a hot, humid or dusty location, nor in the vicinity of an open flame
Don’t set up the printer on a rug or a carpet
Keep the area around the power plug free of obstructions so that you can unplug the power cord at any time
Don’t cover the fan holes
Keep the area around the printer free as shown in the pictures below
Always clean the printer when it is turned off and not plugged to power. Use a dry cloth or a little wet with water. Do not use
flammable liquids.
Internal Cleaning
Don’t scratch the print head.
Don’t clean the print head using cloths that have metallic particles adhering to them. If the print head is scratched this can’t print
anymore in the scratch zone.
When cleaning the print head be careful.
Failure to follow the warnings and cautions describe below during use and maintenance of the printer could
result in accidents, fire, electrical shock or burns:
Use only the ribbon cassette on equipment. Never to attempt to disassemble the ribbon cassette to place another ribbon inside the
cassette. Don’t pull the plate or sheet while print is being in process
Don’t expose HTP500 V2 to direct sunlight, high humidity or dust. Use and store the printer and its accessories respecting the
environmental conditions listed below:
Temperature °C Humidity %RH
Operative environment 15 - 32.5 15 - 80
Storage environment 5 - 35 35 - 85
When opening and closing the cassette cover or the tray, do it gently, being careful not to catch your fingers

WARNING
Do not wait until the components (e.g. support plate, roller, etc.) are worned to before to proceed with the substitution.
We suggest to utilize only original spare parts
Each non proper or incorrect operation on the printer caused by the user releases the manufacturer from any liability
and makes the user the solely responsible in respect of local authorities for the prevention of accidents.
The manufactured reserves the right to vary the characteristics of its products without obligation to promptly update
this document.
Since the discussion of certain risks beyond the scope of interest of this document, please note that the
considerations related to risk prevention and protection of workers in the workplace about the handling, use and
maintenance of the printer should be included in the process of risk assessment proper of the workplace in which the
printer will be installed.
During the printing process never open the cassette cover and never touch the cleaning auxiliary roller, the conveyor roller.
This equipment has been tested to comply with EMC Directive technical requirements. Shielded cables have to be used in
compliance with EMC Directive technical requirements.
Never use the printer without the cleaning cassette. Using the printer when the cleaning roller is dirty can damage the print head.
Before loading the cleaning cassette, take out the ribbon cassette. Trying to load the cleaning cassette while the ribbon cassette is
still in his place, could cause a bad cleaning cassette loading.
The cleaning tape must not be loose!
The cleaning tape must always adhere to the cleaning roller.
After loading the cleaning cassette, make sure that the guide tabs are securely fixed in the notches of the cassette.
Never remove the cleaning cassette without unlocking the cleaning auxiliary roller first or the cleaning cassette tape could be
damaged.
The printer can’t detect the ribbon if the ribbon cassette or the ribbon itself is loose. When inserting the ribbon cassette ensure the
ribbon is not loose and push the cassette until it touches its mount.
Don’t turn off the printer while it is printing to avoid damaging the print head or the ribbon.
Don’t tighten the locking screw too much. Don’t loosen the locking screw too much, only enough to adjust and fix the guides in the
proper position.
If the message doesn’t disappear from the display, even if the power is turned off and back on again, turn the power off, unplug the
printer and contact the ABB™Technical Assistance.
To reduce the risks associated with environmental contamination, which if not avoided, may result in minor or
moderate injury and / or property damage:
Do not through the product after into the normal domestic waste. Dispose device at end of life in accordance with national and/or
local regulations.
NOTICE
To reduce the risks associated with cleaning and maintenance, which if not avoided, may result in property
damage:
This printer has an automatic cleaning function.
In case the automatic cleaning function should not clean enough, remove the roller and clean it manually as
illustrated above.
Don’t scratch the cleaning roller. After the cleaning, let the roller dry completely before inserting back into the printer.
The cleaning roller is a consumable part so, once is worn up, replace it with a new one.
Replace the cleaning roller at least once the year.

1 - BEFORE USE
This chapter is written as an introduction to the HTP500 V2.
The chapter contains four sections as follows:
1.1 Accessories
1.2 Identification of Printer’s Parts
1.3 Important Safety Information
1.4 Printer Features
1.1 ACCESSORIES
The HTP500 V2 is delivered with the following accessories:
Ribbon cassette Cleaning cassette
Cleaning roller Feeder for marker cards
HTS500 CD containing:
Software HTS500
Printer Driver
User guide

1.2 IDENTIFICATION OF THE PRINTER PARTS
Printer Front Part
Cleaning cassette mount
Instruction sticker
cover
Ribbon
cassette
mount
Control
panel
Locking
screw
Width
guides
Instruction
sticker
Tray
support

Inside details front part of the Printer
Back Part of the Printer
In the Printer back part are presents:
CE Marking label
The CE homologation contains:
Manufacturer name
Address / Web page
Year of manufacturing
CE marking attesting that the product conforms to EU rules to it applicable
Serial Number
Print head
Setting lever
Conveyor
roller
Cleaning
auxiliary
roller
Cleaning
roller
Feeding
tab
Power
connector
Fan
USB port
Power switch