Acer Aspire X3475 User manual

Acer
Aspire X3475
Service Guide
SG V1.01
PRINTED IN TAIWAN

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Version Chapter Updates
04-25-2012 First Draft
04-26-2012 V1.00
08-18-2012 V1.01 1,2,6 Phase in Win8 operation system, and update related
information on page1, 15, 16, 99.

iii
Copyright
Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii
System Tour 1
Features 1
Block Diagram 5
System Components 6
Front Panel 6
Rear Panel 7
Hardware Specifications and Configurations 8
Power Management Function(ACPI support function) 12
System Utilities 13
CMOS Setup Utility 13
Entering CMOS setup 14
Navigating Through the Setup Utility 14
Setup Utility Menus 15
Main for P01-A0(DB.SKJ11.001) 15
Main for P11-A0(DB.SLV11.001) 16
Advance 17
Power 22
Authentication(For Win8 only) 23
Security 24
Boot options 25
Exit 26
System Disassembly and Assembly 27
Disassembly Requirements 27
Pre-disassembly Procedure 28
Removing the Side Panel 29
Removing the Front Bezel 30
Removing the Heat Sink Fan Assembly 31
Removing the Processor 34
Removing the HDD-ODD Bracket 36
Removing the Optical Drive and the Hard Disk Drive 37
Detaching the Front Bezel 41
Removing the Wireless Lan Card 42
Removing the VGA Card 43
Removing the Memory Modules 44
Removing the Power Supply 45
Removing the Mainboard 47
Removing the USB, Audio and Card Reader Boards 50
Assembly Requirements 54
Assembly Procedure 55
Removing the Side Panel 56
Romoving the Front Bezel 57
Removing the HDD-ODD Bracket 58
Reinstalling the I/O Shielding 59
Reinstalling the MainBoard 60
Reinstalling the Power Supply 62
Reinstalling the Memory 64
Reinstalling the Front Bezel Power Button/LED Cable 66
Reinstalling the VGA Card 67
Reinstalling the Wireless Lan Card 68
Reinstalling the Optical Drive and the Hard Disk Drive 69
Table of Contents

viii
Reinstalling the HDD-ODD Bracket 73
Reinstalling the Processor 74
Reinstalling the Heat Sink Fan Assembly 76
Reinstalling the Front Bezel 78
Reinstalling the Side Panel 79
System Troubleshooting 80
Hardware Diagnostic Procedure 80
System Check Procedures 81
Power System Check 81
System External Inspection 81
System Internal Inspection 81
Beep Codes 82
Checkpoints 83
BIOS Recovery 86
Jumper and Connector Information 87
M/B Placement 87
Jumper Setting 89
Internal Header Pin Definition 90
Connector Pin Definition 93
FRU (Field Replaceable Unit) List 96
Aspire X3475 Exploded Diagram 97
Aspire X3475 FRU List 99

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 8 ML x64
•Microsoft Windows 8 SL x64
•Microsoft Windows 7 Home Premium x64
•Microsoft Windows 7 Home Basic x64
•Microsoft Windows 7 Home Premium x86
•Microsoft Windows 7 Home Basic x86
•Microsoft Windows 7 Starter x86
•Linpus Xwindows
•FreeDOS
Processor
•Socket Type: AMD FM2
•Socket Quantity: 1
•Processor Type:
•AMD Virgo 65W and 100W CPU which supports AMD Turbo Core 3.0 Technology.
Chipset
•FCH: AMD A75.
PCB
•DTX, as small as better.
•4 layer.
•Acer Inc. logo printed on the PCB.
Memory subsystem
•Socket Type: DDR III connector .
•Socket Quantity: 4
•2 channels, 2 DIMMs per channel, Different colors for DIMM 0 and DIMM 1.
•Support DDR3 1.5V 1066/1333(1GB / 2GB / 4GB).
•Max memory of 16GB supported(Using 4GB tech).
•Dual channel should be enabled always when plug-in 2 same memory size 1.5V DDRIII. memory
module.
•Follow Follow Acer Mother Board EE Design Request-v5.5-2011-1103 or later version.
System Tour
Chapter 1

2Chapter 1
Graphics
•HD Graphics Support:
•Support Digital display HDMI, DVI and VGA.
•AMD Blu-ray 3D technology support .
•Complicant with HDMI CTS v1.4a.
•Dual View function support.
•Need to measure VGA follow Acer VGA SOP.
•Support for Cool'n'Quiet™ via FID/VID change.
•Support for AMD PowerNow!™.
•Monitor compatible is requested to the monitor AVL and DQM recommended list.
Graphics card
•No mechanical retriction to support single slot graphics cards in the PCIe X16 slot.
•PCIe x 16 should be placed in second slot which is closed to MB boarder.
•Latch design should be considered to release the latch from CPU side.
Hard disk drive
•Support up to one SATA ports. 3.5
•Capacity and models are listed on AVLC
Optical disk drive
•Support up to one SATA 5.25” standard ODD.
•Capacity and models are listed on AVLC.
Audio
•Chip : HD audio codec ALC662 HD codec 5.1
•Rear 3 jack follow HD audio definition.
•Front IO: 1*Microphone-in, 1*headphone jack.
Serial ATA controller
•Connector Type: SATAIII connector.
•Connector Quantity: 3(3 * 6Gb/s)
•Storage Type support:
•3.5” SATAII/SATAIII HDD.
•DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/ Blu-Ray ODD.
•AHCI/IDE mode option
•Default AHCI mode in Microsoft windows OS. Native IDE mode in non-windows OS.
LAN
•Realtek RTL8111FA with surge protection and IOAC support.
•Meet China Rural PC requirements.
•Support WOL ,PXE.
•Need support Wake up on LAN function including from S3,S4,S5, power button off (non-ACPI OS).
•RJ-45 Back panel port with Link/Activity LEDs.

Chapter 1 3
Extension slot
•1 * PCIE x16 (PCIE V2.0).
•1 * PCIE x1 (PCIE V2.0).
USB Ports
•Controller: AMD A75 chipset.
•Rear I/O:
•4 * USB2.0 ports.
•2 * USB3.0 ports.
•Onboard Header:
•Three 2X5 USB2.0 headers.
•One 2X10 USB3.0 headers.
•Connector Pin: standard Intel FPIO pin definition.
•Cardreader: 1 on borad header should be delegate to cardreader as internal device and use different
color.
•Data transfer rate support:
•USB 3.0/2.0/1.1
•All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-FDD, and etc…
•All USB ports must provide the over current protection.
•Enable the USB EHCI Debug Ports.
Buzzer
•1 on board buzzer.
Rear I/O connectors
•1 * PS2 KB+MS.
•1 * HDMI port.
•1 * VGA connector.
•2 * USB 2.0 ports
•1 * RJ45 + 2 * USB 2.0 ports.
•2 * USB 3.0 ports.
•1 * 3 ports Audio jack.
On-board connectors
•1* FM2 CPU socket.
•4* DDR3 DIMM Socket.
•1* PCI Express x16 slot.
•1* PCI Express x 1 slot.
•3 * SATAIII ports.
•Three* 2x5 USB2.0 on board header
•One* 2x10 USB3.0 on board header
•One * H5X2 Front Audio Pannel header
•One* 4 pin PWM CPU Fan connector
•One* 4 pin System with SAMRT FAN controller (co-lay with 3 pin)
•One* H1X4 SPDIF out header closed to PCIEx16 slot

4Chapter 1
•One* 24 pin ATX interface PS3/PS2 SPS connector
•One* H2X2 Power Supply Connector
•One* H7x2 pin front panel IO header
•One* H3X1 Jumper for clear CMOS
•One* 3 pin IR receiver header to super I/O
•One* on board buzzer
•Two* reserved 2pin GPIO connector
System BIOS
•Type:
•Use SPI Flash.
•System BIOS: 8MBytes.
•BIOS ROM Size: 8MBytes.
•Kernel:
•AMI Kernel with Acer skin/copyright.
Power supply
•Non PFC 220W / PFC 220W / Full range PFC 220W.
•Support models are listed on AVLC.

Chapter 1 5
Block Diagram

6Chapter 1
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 HDD activity indicator 7 CF I/II (CompactFlash Type I/II) slot
2 Acer logo 8 XD(XD-Picture)/SD(Secure Digital)/PRO
slot
3Optical drive eject button 9 USB 2.0 ports
4 Microphone-in jack 10 USB 3.0 ports
5 Headphone/Speaker-out/line-out jack 11 Optical drive
6 USB 2.0 ports 12 Power button/indicator

Chapter 1 7
Rear Panel
No. Component
1 Line-in jack
2 USB 3.0 ports
3 RJ45 LAN connector
4 PS2 mouse port
5 Power connector
6 PS2 keyboard port
7 HDMI port
8 D-sub port
9 USB 2.0 ports
10 Line-out jack
11 Microphone jack
12 Expansion slot

8Chapter 1
Hardware Specifications and Configurations
Processor
BIOS
BIOS Hotkey List
Main Board Major Chips
Item Specification
Processor Type AMD Virgo 65W and 100W CPU
Socket Type AMD FM2
Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)
Item Specification
BIOS code programer AMI Kernel with Acer skin
BIOS version P01-A0 or P11-A0
BIOS ROM type SPI Flash
BIOS ROM size 32Mbit
Support protocol SMBIOS(DMI)2.7
Device Boot Support 1st priority: SATA HDD
2nd priority: CD-ROM
3rd priority: USB device
4th priority: LAN
Support to LS-120 drive YES
Support to BIOS boot block feature YES
Hotkey Function Description
Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.
Item Specification
Chipset AMD A75
USB controller AMD A75
Audio controller ALC662-VD
LAN controller RTL8111FA
SATA controller AMD A75

Chapter 1 9
Memory Combinations
System Memory
Audio Interface
Slot Memory Total Memory
Slot 1 1GB,2GB,4GB 1G ~4GB
Slot 2 1GB,2GB,4GB 1G ~4GB
Slot 3 1GB,2GB,4GB 1G ~4GB
Slot 4 1GB,2GB,4GB 1G ~4GB
Maximum System Memory Supported 1G~16GB
Item Specification
Memory slot number 4 slot
Support Memory size per socket 1GB/2GB/4GB
Support memory type DDRIII
Support memory interface DDRIII 1333/1600MHz
Support memory voltage 1.5V
Support memory module package 240-pin DDRIII
Support to parity check feature Yes
Support to error correction code (ECC) feature No
Memory module combinations You can install memory modules in any combination as long as
they match the above specifications.
Item Specification
Audio controller AMD Hudson D2/D3/D4
Audio controller type ALC662-VD
Audio channel codec 5.1
Audio function control Enable/disable by BIOS Setup
Mono or stereo Stereo
Compatibility The ALC662-VD supports host audio from Intel chipsets, and also from any
other HDA compatible audio controller. With EAX/Direct Sound 3D/I3DL2
compatibility, software utilities like Karaoke mode, environment emulation,
multi-band software equalizer, 3D positional audio, and optional Dolby R Digital
Live and DTS R CONNECT ™ programs, the ALC662-VD provides an
excellent home entertainment package and game experience for PC users.
Music synthesizer Yes, internal FM synthesizer.
Sampling rate 192 kHz (max.)
MPU-401 UART support No
Microphone&Headphone jack Supported

10 Chapter 1
SATA Interface
USB Port
Environmental Requirements
Item Specification
SATA controller AMD A75
Number of SATA channel SATAIII X 3(3 * SATA 3Gb/s)
Support mode RAID/AHCI/IDE mode option.
Default AHCI mode in Microsoft windows OS. Native IDE mode in non-
windows OS.
Item Specification
Universal HCI USB 3.0/2.0/1.1
USB Class Support legacy keyboard for legacy mode
USB Connectors Quantity USB2.0:
• Rear IO : 4 ports
• Internal Header: 6 ports(three 2X5 USB2.0 headers.)
USB3.0:
• Rear IO: * 2 ports.
• Internal Header: 2 ports(one 2X10 USB3.0 headers).
Item Specification
Temperature
Operating +5°C ~ +35°C
Non-operating -20 ~ +60°C (Storage package)
Humidity
Operating 15% to 80% RH
Non-operating 10% to 90% RH
Vibration
Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.

Chapter 1 11
Power Management
•Devices wake up from S3 should be less than.
•Devices wake up from S5 should be less than 10 seconds.
Devices S1 S3 S4 S5
PowerButtonVVVV
USB Keyboard/Mouse V V N/A N/A
PME Disabled Disabled Disabled Disabled
RCT Disabled Disabled Disabled Disabled
WOR Disabled Disabled Disabled Disabled

12 Chapter 1
Power Management Function(ACPI support function)
Device Standby Mode
•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
•Hard Disk drive goes into Standby mode(for ATA standard interface).
•Disable V-sync to control the VESA DPMS monitor.
•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
•Resume recovery time 3-5sec
Global Standby Mode
•Global power management timer(2-120minutes,time step=10minute).
•Hard disk drive goes into Standby mode(for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
•Resume recovery time :7-10sec
Suspend Mode
•Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch
button.
•CPU goes into SMM
•CPU asserts STPCLK# and goes into the Stop Grant State.
•LED on panel turns amber colour.
•Hard disk drive goes into SLEEP mode (for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Ultra I/O and VGA chip go into power saving mode.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
•Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
•ACPI specification 1.0b
•S0,S1,S2 and S5 sleep state support.
•On board device power management support.
•On board device configuration support.