Acer Aspire X3475 User manual

Acer
Aspire X3475
Service Guide
SG V1.01
PRINTED IN TAIWAN

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Version Chapter Updates
04-25-2012 First Draft
04-26-2012 V1.00
08-18-2012 V1.01 1,2,6 Phase in Win8 operation system, and update related
information on page1, 15, 16, 99.

iii
Copyright
Copyright © 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii
System Tour 1
Features 1
Block Diagram 5
System Components 6
Front Panel 6
Rear Panel 7
Hardware Specifications and Configurations 8
Power Management Function(ACPI support function) 12
System Utilities 13
CMOS Setup Utility 13
Entering CMOS setup 14
Navigating Through the Setup Utility 14
Setup Utility Menus 15
Main for P01-A0(DB.SKJ11.001) 15
Main for P11-A0(DB.SLV11.001) 16
Advance 17
Power 22
Authentication(For Win8 only) 23
Security 24
Boot options 25
Exit 26
System Disassembly and Assembly 27
Disassembly Requirements 27
Pre-disassembly Procedure 28
Removing the Side Panel 29
Removing the Front Bezel 30
Removing the Heat Sink Fan Assembly 31
Removing the Processor 34
Removing the HDD-ODD Bracket 36
Removing the Optical Drive and the Hard Disk Drive 37
Detaching the Front Bezel 41
Removing the Wireless Lan Card 42
Removing the VGA Card 43
Removing the Memory Modules 44
Removing the Power Supply 45
Removing the Mainboard 47
Removing the USB, Audio and Card Reader Boards 50
Assembly Requirements 54
Assembly Procedure 55
Removing the Side Panel 56
Romoving the Front Bezel 57
Removing the HDD-ODD Bracket 58
Reinstalling the I/O Shielding 59
Reinstalling the MainBoard 60
Reinstalling the Power Supply 62
Reinstalling the Memory 64
Reinstalling the Front Bezel Power Button/LED Cable 66
Reinstalling the VGA Card 67
Reinstalling the Wireless Lan Card 68
Reinstalling the Optical Drive and the Hard Disk Drive 69
Table of Contents

viii
Reinstalling the HDD-ODD Bracket 73
Reinstalling the Processor 74
Reinstalling the Heat Sink Fan Assembly 76
Reinstalling the Front Bezel 78
Reinstalling the Side Panel 79
System Troubleshooting 80
Hardware Diagnostic Procedure 80
System Check Procedures 81
Power System Check 81
System External Inspection 81
System Internal Inspection 81
Beep Codes 82
Checkpoints 83
BIOS Recovery 86
Jumper and Connector Information 87
M/B Placement 87
Jumper Setting 89
Internal Header Pin Definition 90
Connector Pin Definition 93
FRU (Field Replaceable Unit) List 96
Aspire X3475 Exploded Diagram 97
Aspire X3475 FRU List 99

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows 8 ML x64
•Microsoft Windows 8 SL x64
•Microsoft Windows 7 Home Premium x64
•Microsoft Windows 7 Home Basic x64
•Microsoft Windows 7 Home Premium x86
•Microsoft Windows 7 Home Basic x86
•Microsoft Windows 7 Starter x86
•Linpus Xwindows
•FreeDOS
Processor
•Socket Type: AMD FM2
•Socket Quantity: 1
•Processor Type:
•AMD Virgo 65W and 100W CPU which supports AMD Turbo Core 3.0 Technology.
Chipset
•FCH: AMD A75.
PCB
•DTX, as small as better.
•4 layer.
•Acer Inc. logo printed on the PCB.
Memory subsystem
•Socket Type: DDR III connector .
•Socket Quantity: 4
•2 channels, 2 DIMMs per channel, Different colors for DIMM 0 and DIMM 1.
•Support DDR3 1.5V 1066/1333(1GB / 2GB / 4GB).
•Max memory of 16GB supported(Using 4GB tech).
•Dual channel should be enabled always when plug-in 2 same memory size 1.5V DDRIII. memory
module.
•Follow Follow Acer Mother Board EE Design Request-v5.5-2011-1103 or later version.
System Tour
Chapter 1

2Chapter 1
Graphics
•HD Graphics Support:
•Support Digital display HDMI, DVI and VGA.
•AMD Blu-ray 3D technology support .
•Complicant with HDMI CTS v1.4a.
•Dual View function support.
•Need to measure VGA follow Acer VGA SOP.
•Support for Cool'n'Quiet™ via FID/VID change.
•Support for AMD PowerNow!™.
•Monitor compatible is requested to the monitor AVL and DQM recommended list.
Graphics card
•No mechanical retriction to support single slot graphics cards in the PCIe X16 slot.
•PCIe x 16 should be placed in second slot which is closed to MB boarder.
•Latch design should be considered to release the latch from CPU side.
Hard disk drive
•Support up to one SATA ports. 3.5
•Capacity and models are listed on AVLC
Optical disk drive
•Support up to one SATA 5.25” standard ODD.
•Capacity and models are listed on AVLC.
Audio
•Chip : HD audio codec ALC662 HD codec 5.1
•Rear 3 jack follow HD audio definition.
•Front IO: 1*Microphone-in, 1*headphone jack.
Serial ATA controller
•Connector Type: SATAIII connector.
•Connector Quantity: 3(3 * 6Gb/s)
•Storage Type support:
•3.5” SATAII/SATAIII HDD.
•DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/ Blu-Ray ODD.
•AHCI/IDE mode option
•Default AHCI mode in Microsoft windows OS. Native IDE mode in non-windows OS.
LAN
•Realtek RTL8111FA with surge protection and IOAC support.
•Meet China Rural PC requirements.
•Support WOL ,PXE.
•Need support Wake up on LAN function including from S3,S4,S5, power button off (non-ACPI OS).
•RJ-45 Back panel port with Link/Activity LEDs.