Acer Aspire Z3620 User manual

Aspire Z620

II
Revision History
Refer to the following table for the updates made to this service guide.
Date Chapter Updates
Service guide files and updates are available on the ACER/CSD Website. For more information,
go on http://csd.acer.com.tw. The information in this guide is subject to change without notice.
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (not the manufacturer, distributor, or
its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or
consequential damages resulting from any defect in the software.

III
Conventions
The following conventions are used in this manual:
WARNING:
Indicates a potential for personal injury.
CAUTION:
Indicates a potential loss of data or damage to equipment.
+IMPORTANT: Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
+IMPORTANT:Follow local regulations for battery and circuit board disposal. Batteries and
Circuit Boards >10 cm² have been highlighted with a yellow rectangle.
The following typographical conventions are used in this document:
Book titles, directory names, file names, path names, and program/process names are
shown in italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen,
such as menus, prompts, responses to input, and error messages) are shown in
constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as
command names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After entering data, press Enter.

IV
General Information
This service guide provides all technical information relating to the basic configuration for Acer
global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a machine
(such as add-on cards, modems, or extra memory capabilities). These localized features are not
covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide further technical details.
When ordering FRU parts:
Check the most up-to-date information available on your regional Web or channel. If, for whatever
reason, a part number change is made, it may not be noted in this printed service guide.
Acer-authorized Service Providers:
Your Acer office may have a different part number code than those given in the FRU list in this
service guide. The list provided by your regional Acer office must be used to order FRU parts for
repair and service of customer machines.

V
CHAPTER 1
Hardware Specifications
Features ............................................................................................................ 5
Operating system...............................................................................................................5
Platform..............................................................................................................................5
System Memory..................................................................................................................5
Display ................................................................................................................................5
Privacy Control ...................................................................................................................5
Storage Subsystem .............................................................................................................5
Graphics ..............................................................................................................................5
Audio Subsystem................................................................................................................6
Optical Media Drive...........................................................................................................6
Communication..................................................................................................................6
Dimensions and weight.....................................................................................................6
Power Adapter and Battery ..............................................................................................6
I/O Ports ..............................................................................................................................6
Special Keys and Controls..................................................................................................6
Environment.......................................................................................................................6
Warranty.............................................................................................................................6
Optional Items....................................................................................................................7
Software .............................................................................................................................7
Web links and utilities .......................................................................................................7
Computer Tour ................................................................................................. 8
Top View .............................................................................................................................8
Front View ..........................................................................................................................9
Left View...........................................................................................................................10
Right View ........................................................................................................................11
Base View..........................................................................................................................12
Using the Keyboard .........................................................................................................14
Windows Keys ..................................................................................................................15
Quick Launch Keys ...........................................................................................................16
System Block Diagram.................................................................................... 18
Specification Tables........................................................................................ 19

VI
Computer specifications ..................................................................................................19
System Board Major Chips...............................................................................................20
Processor...........................................................................................................................21
Processor Specifications...................................................................................................21
CPU Fan True Value Table (Tj=) .......................................................................................21
System Memory................................................................................................................22
Memory Combinations ....................................................................................................22
Video Interface.................................................................................................................22
BIOS...................................................................................................................................23
LAN Interface ...................................................................................................................23
Keyboard ..........................................................................................................................23
Hard Disk Drive (AVL components).................................................................................24
Super-Multi Drive.............................................................................................................25
BD Drive (N/A) ..................................................................................................................26
LCD 20”/21.5”...................................................................................................................26
LCD PANEL Converter ......................................................................................................28
CMI PANEL Converter ......................................................................................................28
Display Supported Resolution (LCD)...............................................................................28
Graphics Controller ..........................................................................................................29
3G Card (N/A) ...................................................................................................................29
Display Supported Resolution (GPU) ..............................................................................29
Bluetooth Interface (N/A)................................................................................................29
Bluetooth Module (N/A)..................................................................................................30
Camera..............................................................................................................................30
Mini Card ..........................................................................................................................30
Audio Interface ................................................................................................................30
Wireless Module - 802.11 b/g/n(optional)......................................................................30
Audio Codec and Amplifier.............................................................................................31
Battery (N/A).....................................................................................................................32
VRAM (N/A) ......................................................................................................................32
USB Port............................................................................................................................32
HDMI Port (N/A) ...............................................................................................................33
AC Adapter.......................................................................................................................33
System Power Management ...........................................................................................33
Card Reader......................................................................................................................34
System LED Indicator .......................................................................................................34

VII
System DMA Specification...............................................................................................34
System Interrupt Specification ........................................................................................35
System IO Address Map ...................................................................................................36
System I/O Address Specifications...................................................................................37
CHAPTER 2
System Utilities
BIOS Setup Utility ........................................................................................... 40
Navigating the BIOS Utility .............................................................................................40
BIOS................................................................................................................. 41
Main..................................................................................................................................41
Advanced..........................................................................................................................43
Power................................................................................................................................44
Security .............................................................................................................................45
Boot Options ....................................................................................................................50
Exit ....................................................................................................................................51
BIOS Flash Utilities.......................................................................................... 52
DOS Flash Utility...............................................................................................................53
CHAPTER 3
Machine Maintenance Procedures
Introduction.................................................................................................... 57
General Information ...................................................................................... 57
Recommended Equipment ............................................................................ 57
Screw Table..................................................................................................... 58
Maintenance Flowchart ................................................................................. 59
Getting Started............................................................................................... 60
ODD Module Removal.....................................................................................................61
ODD Module Installation ................................................................................................64
Rear Stand Removal.........................................................................................................65

VIII
Rear Stand Installation ....................................................................................................65
Rear IO Cover Removal....................................................................................................66
Rear IO Cover Installation ...............................................................................................67
Rear Cover Removal.........................................................................................................68
Rear Cover Installation ....................................................................................................70
VESA Bracket Removal.....................................................................................................71
VESA Bracket Installation ................................................................................................72
EMI Top Bracket Removal................................................................................................73
EMI Top Bracket Installation ...........................................................................................74
Converter Module Removal ............................................................................................75
Converter Module Installation........................................................................................77
HDD Module Removal .....................................................................................................78
HDD Module Installation.................................................................................................79
HDD Bracket Removal......................................................................................................80
HDD Bracket Installation .................................................................................................80
Power Supply Removal ....................................................................................................81
Power Supply Installation................................................................................................82
Thermal Module Removal ...............................................................................................83
Thermal Module Installation...........................................................................................84
Fan Module Removal.......................................................................................................85
Fan Module Installation ..................................................................................................85
WLAN Module Removal ..................................................................................................86
WLAN Module Installation..............................................................................................87
Camera Module Removal ................................................................................................88
Camera Module Installation............................................................................................90
VGA Module Removal .....................................................................................................91
VGA Module Installation.................................................................................................91
Rear IO Module Removal ................................................................................................92
Rear IO Module Installation ............................................................................................93
CPU Removal ....................................................................................................................94
CPU Installation................................................................................................................95
DIMM Removal.................................................................................................................96
DIMM Installation ............................................................................................................96
KTS Battery Removal........................................................................................................97
KTS Battery Installation ...................................................................................................97
Mainboard Removal ........................................................................................................98

IX
Mainboard Installation....................................................................................................99
Main frame Removal .....................................................................................................100
Main frame Installation.................................................................................................100
LCD Panel Removal ........................................................................................................101
LCD Panel Installation....................................................................................................102
Speaker Module Removal .............................................................................................103
Speaker Module Installation .........................................................................................103
Switch _LED& IR Module Removal................................................................................104
Power Switch_ LED & IR Module Installation...............................................................104
CHAPTER 4
Troubleshooting
Introduction.................................................................................................. 107
General Information .................................................................................... 107
Common Problems.........................................................................................................108
LCD Failure .....................................................................................................................109
Wireless Function Failure ..............................................................................................112
Component Failure ........................................................................................................113
Other Functions Failure .................................................................................................115
Intermittent Problems.................................................................................. 121
Undetermined Problems.............................................................................. 121
Post Codes .................................................................................................... 122
CHAPTER 5
Jumper and Connector Locations
Mainboard.................................................................................................... 125
Clearing Password and BIOS Recovery ........................................................ 127
Clearing Password..........................................................................................................127
BIOS Recovery by Crisis Disk ..........................................................................................128

X
CHAPTER 6
FRU (Field Replaceable Unit) List
Exploded Diagram........................................................................................ 134
Main Assembly ...............................................................................................................134
FRU List ......................................................................................................... 136
Screw List ...................................................................................................... 137
CHAPTER 7
Test Compatible Components
Microsoft® Windows® 7 Environment Test ............................................... 140
CHAPTER 8
Online Support Information
Introduction.................................................................................................. 143

CHAPTER 1
Hardware Specifications

2
Features ............................................................................................................ 5
Operating system...............................................................................................................5
Platform..............................................................................................................................5
System Memory..................................................................................................................5
Display ................................................................................................................................5
Privacy Control ...................................................................................................................5
Storage Subsystem .............................................................................................................5
Graphics ..............................................................................................................................5
Audio Subsystem................................................................................................................6
Optical Media Drive...........................................................................................................6
Communication..................................................................................................................6
Dimensions and weight.....................................................................................................6
Power Adapter and Battery ..............................................................................................6
I/O Ports ..............................................................................................................................6
Special Keys and Controls..................................................................................................6
Environment.......................................................................................................................6
Warranty.............................................................................................................................6
Optional Items....................................................................................................................7
Software .............................................................................................................................7
Web links and utilities .......................................................................................................7
Computer Tour ................................................................................................. 8
Top View .............................................................................................................................8
Front View ..........................................................................................................................9
Left View...........................................................................................................................10
Right View ........................................................................................................................11
Base View..........................................................................................................................12
Using the Keyboard .........................................................................................................14
Windows Keys ..................................................................................................................15
Quick Launch Keys ...........................................................................................................16
System Block Diagram.................................................................................... 18
Specification Tables........................................................................................ 19
Computer specifications ..................................................................................................19

3
System Board Major Chips...............................................................................................20
Processor...........................................................................................................................21
Processor Specifications...................................................................................................21
CPU Fan True Value Table (Tj=) .......................................................................................21
System Memory................................................................................................................22
Memory Combinations ....................................................................................................22
Video Interface.................................................................................................................22
BIOS...................................................................................................................................23
LAN Interface ...................................................................................................................23
Keyboard ..........................................................................................................................23
Hard Disk Drive (AVL components).................................................................................24
Super-Multi Drive.............................................................................................................25
BD Drive (N/A) ..................................................................................................................26
LCD 20”/21.5”...................................................................................................................26
LCD PANEL Converter ......................................................................................................28
CMI PANEL Converter ......................................................................................................28
Display Supported Resolution (LCD)...............................................................................28
Graphics Controller ..........................................................................................................29
3G Card (N/A) ...................................................................................................................29
Display Supported Resolution (GPU) ..............................................................................29
Bluetooth Interface (N/A)................................................................................................29
Bluetooth Module (N/A)..................................................................................................30
Camera..............................................................................................................................30
Mini Card ..........................................................................................................................30
Audio Interface ................................................................................................................30
Wireless Module - 802.11 b/g/n(optional)......................................................................30
Audio Codec and Amplifier.............................................................................................31
Battery (N/A).....................................................................................................................32
VRAM (N/A) ......................................................................................................................32
USB Port............................................................................................................................32
HDMI Port (N/A) ...............................................................................................................33
AC Adapter.......................................................................................................................33
System Power Management ...........................................................................................33
Card Reader......................................................................................................................34
System LED Indicator .......................................................................................................34
System DMA Specification...............................................................................................34

4
System Interrupt Specification ........................................................................................35
System IO Address Map ...................................................................................................36
System I/O Address Specifications...................................................................................37

5
Hardware Specifications and Configurations
Features
The following is a summary of the computer’s many features:
Operating system
Windows® 7 Home Premium x86, Windows® 7 Home Basic x86, Windows® 7 Home Premium x64
Platform
Socket Type : Intel LGA1155 pin socket
Processor Type: Pentium G620 , Pentium G84x , Core i3-21xx and Core i5-24xx
(65W)Processors
.
System Memory
The Intel H61 is a single-chip with proven reliability and performance.
Intel H61
Display
Form Factor : special design
Size (Max.) : 190*230mm
Privacy Control
Memory Type : Supports DDR3 1333 DDRIII SODIMM with Dual-channel architecture
Socket Type : un-buffered 204 pin SODIMM socket
DIMM Slot : 2
Memory Size Max. : Up to 8 GB
Storage Subsystem
Onboard graphic solution: w/ Intel CPU
One VGA(D-sub) port on rear
Graphics
The motherboard comes with the following expansion options:
Two PCI Express x2 slot
Four 7-pin SATA connectors Seria 2 ATA
Transfer rate support: maximum transfer rate up to 3.0 Gb/s each
Storage type support : HDD/CD-ROM/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD
SuperMultiPlus/HD DVD/BlueRay DVD.

6
Audio Subsystem
Audio Type : 5.1 channel High Definition Codec
Audio Controller /Codec : Realtek ALC887-VD
Software selectable 2.5V/3.75V VREFOUT
All DACs support 96K/48K/44.1KHz sample rate
Meets Microsoft WHQL/WLP 3.10 Vista premium and mobile PCs audio requirements
Direct Sound 3D
TM
compatible
Audio Connectors/Headers:
Side 2 jack line-out and microphone-in
Optical Media Drive
Type : Realtek RTL8201E PCI-E 4KV LAN controller
Supports Giga MB Ethernet environment
Communication
Controller : Intel H67
USB Type : 2.0/1.1
Connectors Quantity: 4
Real Panel : 4
Controller : Etron
USB Type : 3.0
Connectors Quantity: 2
Side Panel : 2
Dimensions and weight
Dimensions:522 (H) x 370(D) x 60(W) mm (without bezel)
Weight:8.0Kg
Power Adapter and Battery
I/O Ports
P/S2 Keboard
P/S2 Mouse
LAN
USB port
TV port
Special Keys and Controls
Environment
Temperature:
Operating:
Non-operating:
Humidity (non-condensing):
Operating:
Non-operating:
Warranty

7
Optional Items
Software
Productivity
Security
Multimedia
Gaming
Communication and ISP
Web links and utilities

Computer Tour
Top View
Figure 1-1. Top View
Table 1-1. Top View
# Icon Item Description
1 Camera Hinge Adjust camera direction
8

9
Front View
Figure 1-2. Front View
Table 1-2. Front View
# Icon Item Description
1 Camera
2 Power button Power on or off the system.
➊
➋

10
Left View
Figure 1-3. Left View
Table 1-3. Left View
# Icon Item Description
1 Auto Adjust
2 Brightness up
3 Brightness down
4
Microphone jack Accepts input from external
microphones.
5
Headphone/Speaker-out/line-out
port.
Connects to audio line-in
devices(e.g.,speakers,headphones).
6
Card reader Card reader drive
7
USB ports.
Connects to USB 3.0 devices
(e.g.,USB mouse, USB camera).