Acer Aspire X3810 User manual

Acer
Aspire X3810/X5810
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

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Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

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System Tour 1
Features 1
System Components 4
Front Panel 4
Rear Panel 6
Internal Components 7
System LED Indicators 8
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
BIOS Recovery 29
System Disassembly 31
Disassembly Requirements 31
Pre-disassembly Procedure 32
Main Unit Disassembly 33
Removing the Side Panel 34
Removing the Front Bezel 35
Removing the Heat Sink Fan Assembly 36
Removing the Processor 37
Removing the Optical Drive 38
Removing the Hard Disk Drive 41
Removing the Power Supply 42
Removing the Memory Modules 44
Removing the TV Tuner Card 45
Removing the VGA Card 46
Removing the Front I/O and Card Reader Boards 48
Removing the Mainboard 51
System Troubleshooting 53
Hardware Diagnostic Procedure 53
System Check Procedures 54
Power System Check 54
System External Inspection 54
System Internal Inspection 54
Checkpoints 55
Viewing BIOS checkpoints 55
Bootblock Initialization Code Checkpoints 55
Bootblock Recovery Code Checkpoints 56
POST Code Checkpoints 57
DIM Code Checkpoints 59
Beep Codes 60
Boot Block Beep Codes 60
POST BIOS Beep Codes 60
Error Messages 62
Memory 62
Boot 62
Storage Device 63
Virus Related 64
Table of Contents

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System Configuration 65
CMOS 66
Miscellaneous 66
USB eModule Error Messages 67
SMBIOS eModule Error Messages 67
CPU eModule Error Messages 67
MPS Table (Multi-processor) eModule Error Messages 67
Online Support Information 68
System Block Diagram and Board Layout 69
System Block Diagram 69
Board Layout 70
Mainboard 70
System Jumper 72
FRU (Field Replaceable Unit) List 73
X3810/X5810 Exploded Diagram 74
X3810 FRU List 76
X5810 FRU List 85
Technical Specifications 95

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Processor
Intel Pentium Core 2 Quad Q6600/Q8200/Q8300/Q9300/Q9400/Q9550/Q9650 processor
Intel Pentium Core 2 Duo E7400/E7500/E8500/E8600 processor
Intel Pentium Dual-Core E2220/E5200/E5300/E5400 processor
Intel Celeron Dual-Core E1400/E1500 processor
Chipset
North bridge: Intel G43/G45 Express chipset
South bridge: Intel ICH10 chipset
Memory subsystem
Supports up to four 240-pin DDR3-1066/1333 MHz DIMM sockets
Supports single channel or dual-channel memory mode
Media storage
DVD-ROM SATA drive
Combo SATA drive
Blu-ray disc rewriter
Super-Multi SATA DVD drive
160/320/640 GB or 1 TB SATA hard disk drive
Serial ATA controller
Embedded SATA controllers
Two SATA ports
eSATA port
Audio
Realtek ALC888S 8-channel audio CODEC
Networking
Intel WG82567V Gigabit NIC
One Gigabit Ethernet LAN port (RJ-45)
Clock Generator
Realtek RTM875T-505
System Tour
Chapter 1

2Chapter 1
PCI I/O
One PCI Express x16 bus slot
One PCI Express x1 bus slot
I/O ports
Front
Three USB 2.0 ports
Memory Stick
Memory Stick PRO
Secure Digital (SD) Card
miniSD Card
Headphone/speaker-out/line-out jack
Microphone-in jack
CFI/II (CompactFlash Type I/II) slot
Rear
PS/2 keyboard port
PS/2 mouse port
Microphone jack
Headphone/analog speakers jack or front speakers jack
Center speaker/subwoofer jack
Surround L/R speaker jack
Audio inside speaker jack or side speaker jack
S/PDIF port
HDMI port
eSATA port
Four USB 2.0 ports
Gigabit LAN port
VGA/monitor port
Operating system and software
Operating system options:
Genuine Windows Vista®Ultimate (32/64-bit)
Genuine Windows Vista Home Premium (32/64-bit)
Applications
Acer Empowering Technology (Acer eRecovery Management)
Acer Arcade Live
McAfee Internet Security Suite 2008 Trial version
NTI MediaMaker
System BIOS
SPI Flash ROM 16 MB
Power supply
220-watts (115/230 Vac) power supply