Acer Veriton Z4621G User manual

Acer VZ4620G/VZ4621G
SERVICEGUIDE

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iii
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Quick Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Chassis Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Motherboard Specification . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
M/B Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Jumper Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23
CHAPTER 2
System Utilities
CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Entering CMOS setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Navigating Through the Setup Utility. . . . . . . . . . . . . . . . . . 2-4
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
AMI UEFI BIOS Flash SOP for DOS. . . . . . . . . . . . . . . . . . . . . . . . 2-15
AMI UEFI BIOS Flash SOP for Windows . . . . . . . . . . . . . . . . . . . 2-19
AMI UEFI BIOS Flash SOP for DOS with ME . . . . . . . . . . . . . . . . 2-23
AMI UEFI BIOS Flash SOP for SHELL . . . . . . . . . . . . . . . . . . . . . . 2-32
DMI Tool Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
LAN EEPROM Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
CHAPTER 3
System Disassembly and Assembly
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Removing the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Removing the HDD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the Converter Board. . . . . . . . . . . . . . . . . . . . . . . 3-16
Removing the ODD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Removing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Removing the OSD Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Removing the Motherboard Shielding . . . . . . . . . . . . . . . . . 3-20
Removing the Display Card . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Removing the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25

iv
Removing the TV Tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Removing the WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Removing the Touchpad Control Board . . . . . . . . . . . . . . . . 3-29
Removing the Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Removing the Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Removing the System FAN. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Removing the Left & Right Foot Stand (Power LED) . . . . . . 3-40
Removing the Base Pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Removing the IR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Removing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-46
Reassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-49
Assembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Replacing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-52
Replacing the IR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-55
Replacing the Base Pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-56
Replacing the Left & Right Foot Stand (Power LED) . . . . . . 3-59
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Replacing the System FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66
Replacing the Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-69
Replacing the WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-70
Replacing the Display Card . . . . . . . . . . . . . . . . . . . . . . . . . . 3-72
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
Replacing the OSD Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-76
Replacing the Touchpad Control Board . . . . . . . . . . . . . . . . 3-77
Replacing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-78
Replacing the ODD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-80
Replacing the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-82
Replacing the Converter Board . . . . . . . . . . . . . . . . . . . . . . . 3-84
Replacing the TV Tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-87
Replacing the Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-89
Replacing the Motherboard Shielding . . . . . . . . . . . . . . . . . 3-91
Replacing the Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-93
Replacing the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-95
Thermal Pad location on base pan . . . . . . . . . . . . . . . . . . . . . . . 3-97
Thermal Pad location on different VGA card . . . . . . . . . . . . . . 3-98
nVidia GT530 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-98
nVidia GT520 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99
nVidia GT405 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-99
CHAPTER 4
Troubleshooting

v
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
System External Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
System Internal Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
BIOS Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Calibration SOP of control board . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Debug Card information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Converter board setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
CHAPTER 5
Jumper and Connector Locations
Jumper Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Setting Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
CHAPTER 6
FRU List
VZ4620G/VZ4621G Exploded Diagrams . . . . . . . . . . . . . . . . . . . 6-4
FRU List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

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viii

CHAPTER 1
Hardware Specifications

1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Quick Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Chassis Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Motherboard Specification . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
M/B Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
Jumper Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23

Hardware Specifications and Configurations 1-3
Hardware Specifications and Configurations
Features 0
NOTE:
NOTE:
The features listed in this section is for your reference only. The exact configuration of
the system depends on the model purchased.
Quick Specification 0
Operating system 0
Genuine Windows 7 Home Premium 64-bit
Processor 0
Intel Core i5 3330S QC 2.8G 6M 65W
Intel Core i3-2120 3.30G 3M 65W
Intel Pentium DC G630 2.7G 3M 65W
Intel Celeron DC G530 2.4G 2M 65W
Chipset 0
Intel H61 Express Chipset
Memory 0
Dual-channel 1333 MHz DDR3 SO-DIMM support:
Up to 4 GB per memory module
Upgrade option with 2 DIMM slots
Graphics 0
Intel HD Graphics technology (Microsoft DirectX 10)
Discrete graphic cards supported (Microsoft DirectX 11)
NVIDIA GeForce GT 530
NVIDIA GeForce GT 520
Display 0
21.5" Full HD 1920 x 1080 resolution, high-brightness (250-nit) LED-backlit TFT LCD
5 ms response time
16:9 aspect ratio

1-4 Hardware Specifications and Configurations
Touchscreen (VZ4631G) 0
Integrated Windows 7 compliant multi-touch capable optical solution
Audio 0
Creative THX TruStudio PC, featuring TruStudio Surround, TruStudio Crystalizer, TruStudio
Speaker, TruStudio Dialog Plus, TruStudio Smart Volume
High-definition audio
Built-in microphone
Integrated 2.5 W stereo speaker system
Storage 0
Serial ATA hard disk up to 2 TB
Optical media drive 0
BD reader
BD combo
BD burner
SuperMulti
Communication 0
WLAN:
802.11 a/b/g/n 2X2 WLAN
LAN: Gigabit Ethernet
WPAN: Bluetooth 4.0 LE
Webcam:
1.3 MP stand-alone webcam with 1280 x 1024 resolution
TV-tuner 0
Acer TV-tuner options:
Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial)
Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems
Committee)
TV-tuner I/O:
RF-in jack for digital/TV antenna cable input
Card reader 0
Multi-in-1 card reader, supporting:
MultiMediaCard (MMC)
SD Card

Hardware Specifications and Configurations 1-5
SDHC Card
Memory Stick
Memory Stick PRO Duo
Memory Stick PRO-HG Duo
I/O ports 0
Side
Two USB 3.0 ports
Multi-in-1 card reader
Headphone and microphone line-out jack
Back
Four USB 2.0 ports
Ethernet (RJ-45) port
TV-tuner (optional)
HDMI-in port
HDMI-out port
OSD buttons 0
Side
Source selection PC / HDMI-in button
Software 0
Fooz Kids
Wild Tangent Touch WW Acer Edition (Touch)
Wild Tangent WW Acer Edition (non-Touch)
Skype
AUPEO
Bing Bar
BingSetup
Internet Explorer 9
Acer Clear.fi Client
Acer Clear.fi
TouchCam(Touch)
YouCam (non-Touch)
Nero 10 Essentials Acer Edition
Touch Settings
TouchPortal Acer Edition V3(Touch)
Adobe Flash Player
Adobe Reader X

1-6 Hardware Specifications and Configurations
NOOK for PC
KOBO
Office 2010
Silverlight
Windows 7 Touch Pack(Touch)
Windows Live Essentials 2011
NY Times Reader
Norton Online Backup
MyWinLocker Suite v4
McAfee Family Protection Shortcut
McAfee Internet Security Suite WW
McAfee Virus Definitions
Acer Identity Card
Acer Registration
Acer Updater
Acer eRecovery Management
Hotkey Utility v2.5
OOBE Offer Acer Edition
Welcome Center
clear.fi Tutorial
Acer Accessory Store
Netflix shortcut
eBay Shortcut 2009
Accessories 0
Gateway Wireless / USB keyboard and mouse
ECO remote controller
Adapter 0
135 W / 180 W (discrete VGA SKU) adapter with power cord
System compliance 0
PC 2001
Certification 0
CE, FCC, Nemko

Hardware Specifications and Configurations 1-7
Chassis Specification 0
Number of 5.25” Drive Bay 0
1
Number of 3.5” Drive Bay 0
1
Number of Total Add-in Slot 0
3 slots
Control and Indicator 0
1 dual color LED for Power LED (S0(Blue, not blink), S3(amber, not blink) , S4(off),
S5(off))
Side I/O Connector 0
2 USB 3.0 Ports
2 audio jacks (Mic in and Headset; ring color: black)
1 Card Reader (MS/SD/MMC 3 in 1; push-pull; bootable)
1 mini B-CAS Card Reader (push-push; JP SKU only)
LCD signal source selection (from MB or HDMI in port)
Rear I/O Connector 0
1 HDMI-in connector
1 HDMI-out connector
4 USB 2.0 connectors
1 DC in jack
1 RJ45 connector (support Giga LAN)
1SPDIF Connector
Motherboard Mounting Feature 0
Features for mounting 190*230mm2 motherboard
Power Supply Mounting Feature 0
External power adapter

1-8 Hardware Specifications and Configurations
Power Supply Electrical Design Feature 0
135W/180W in stable mode (Acer Assign System Power Unit)
EPS 2.0 (The maximum no-load power consumption for EPS 2.0 is 0.5W or less for
adapters with an output power of 50W to 250W)
Input:100~240V~2.4A 50~60HZ
Output:19V 7.1A (135W); 19V 9.5A (180W)
Security Feature 0
Lock pad
Thermal Feature 0
Support Intel 65W TDP CPU plus 55W VGA and full configuration should pass thermal
criteria.
Adequate venting in the rear of chassis
Must Follow Thermal engineering requirement v2.2 RFW in Appendix.
EMI Considerations 0
Metal shielding for MB (includes VGA card), touch panel control board.
Apply aluminum foil between heatsink and VESA mount.
The outside jacket of converter cable, LVDS cable, DVI cable and webcam cable are
applying conductive tape, and they fixed on basepan by conductive tape.
The ground tab which on RJ45 has to contact with MB shielding.
Gasket on MB shielding button side for increase contact area between USB connector
and MB shielding.
Acoustic Criteria 0
Operating mode: 35 dBA or under (under Windows OS)
Idle mode: 28 dBA or under (under Windows OS), please refer to Acer test summary
for details
Must Follow DT ATX acoustic Engineering RFW V1.2 in Appendix
Shock & Vibration Test Criteria 0
Operating
frequency 5 ~ 350 Hz
Acceleration 0.26 G
Sweep Rate 0.5 Octave/Minute
Endurance Cycle 1 Cycle (2 sweeps)
Test Axis: All possible operating orientation.
Test Time: 23 minutes
Vibration Unpackaged test (Random)

Hardware Specifications and Configurations 1-9
Frequency 5 ~ 500 Hz
5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up)
20Hz to 500 Hz @ 0.01g^2/Hz(flat)
Acceleration 2.20 g RMS
Test Axis: 3 axes
Test Time: 10 minutes (per axis; total 3 axes)
Vibration Packaged
Frequency 5 ~ 300 Hz
0.015 g^2/Hz from 5 to 40 Hz
Sloping to 0.00015 g^2/Hz @ 500 Hz(slope down)
Acceleration 1.20 g RMS random
Test Axis: 3 axes
Test Time: 30 minutes (per axis; total 3 axes)
Operating Shock Test
Half sine, 40G , 2mSec
Unpackaged Shock Test (Non-operating)
Half sine , 80G , 1650mm/sec , 3mSec

1-10 Hardware Specifications and Configurations
Motherboard Specification 0
RoHS 0
Should be compliant with RoHS
EuP 0
Should be compliant with EuP Lot6
Size 0
190*230mm2
Certification 0
Microsoft MDA 2010 compliant
HDMI 1.4a
Certificate fee paid by MB vendor
Brand Logo 0
"Acer Inc" logo Printed on the PCB
PCB 0
6 layers
Platform Branding 0
Meet Intel Manageability
Processor 0
Socket Type: Intel Socket 1155
Socket Quantity: 1
System Chipset 0
SB: Intel H61
Design Criteria:
Should meet Intel H61 platform design guide
Should meet Intel BIOS specification
Super I/O: ITE8772E
Memory 0
Socket Type: SO-DDR III connector

Hardware Specifications and Configurations 1-11
Socket Quantity: 2 DIMMs
Channel A: 1 slot; Channel B: 1 slot
Dual channel support
Speed support:1333MHz
Capacity support:
SO-DDR III un-buffered non-ECC DIMM support
1GB to 8GB max. Memory support
Design Criteria:
Should meet Intel Chipset platform design guide
Dual channel should be enabled always when plug-in 2 same memory size DDR III
memory module
Should meet Intel chipsets family BIOS specification
On-Board Graphic Solution 0
Intel HD graphic solution
Meet Microsoft Window 7 Premium graphic requirement
1 HDMI-in port
1 HDMI-out port
PCI Express / PCI slot 0
PCI Express 2.0 Slot Type: x16 Quantity:1
Mini-PCI Express 2.0 Slot Type: x1 Quantity: 2
FDD 0
None
IDE 0
None
SATA 0
Slot Type: SATA Slot
Quantity: 3
Transfer rate support: 1.5Gb/s and 3Gb/s
Storage Type Support:
HDD/CD-ROME/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD
SuperMultiPlus/ Blu-Ray ODD
Audio 0
Chip: Realtek HD audio codec ALC663 HD codec 5.1
Support THX feature.
Internal speaker 2.5W/2.5W stereo output.
Connectors support:

1-12 Hardware Specifications and Configurations
Side 2 jacks follow HD audio definition.
Audio jacks’ color both are black.
Add HD de-pop CKT (the attachment is the reference, please propose your
solution)
S/N ratio: 90 dB at rear output jack
Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker
spec
Follow Realtek audio design: (for front DB jack detection issue)
Jack Detection Resistor are located near Codec IC
Noise will bypass by Jack Detection Resistor, Jack Detect function will be workable
Audio device should meet Microsoft Windows Professional and Windows 7 latest
logo requirement
LAN 0
Controller: Realtek RTL8111E-VL Gigabit Ethernet controller
Port: 1 x RJ45 rear port from Gigabit Ethernet
Design Criteria:
Should be worked under 10/100/1000Mbs environment
Reserved disable function on both hardware and BIOS side, Default is enabled
USB 0
Controller: Intel H61 (USB 2.0) & Etron EJ168A (USB 3.0)
Ports Quantity: 10
4 ports USB 2.0 for rear I/O panel
2 ports USB 3.0 for side I/O panel port
3 ports for Daughter board (BT/TP/CM)
1 port for mini-PCIE card (TV-Card)
Data transfer rate support:
USB 3.0 (side I/O only) / 2.0 / 1.1
IEEE 1394 0
None
Buzzer 0
1 on board buzzer
Front Panel I/O Header 0
None