Acer Aspire Z3170 User manual

Acer AZ3170/AZ3171
SERVICEGUIDE

ii

1-i
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Quick Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Chassis Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Motherboard Specification . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
M/B Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
Jumper Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23
CHAPTER 2
System Utilities
CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Entering CMOS setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Navigating Through the Setup Utility. . . . . . . . . . . . . . . . . . .2-4
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
AMI UEFI BIOS Flash SOP for DOS . . . . . . . . . . . . . . . . . . . . . . . . 2-15
AMI UEFI BIOS Flash SOP for Windows. . . . . . . . . . . . . . . . . . . . 2-19
AMI UEFI BIOS Flash SOP for SHELL . . . . . . . . . . . . . . . . . . . . . . 2-23
DMI Tool Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
LAN EEPROM Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
CHAPTER 3
System Disassembly and Assembly
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Removing the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Removing the Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Removing the HDD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Removing the Converter Board. . . . . . . . . . . . . . . . . . . . . . . .3-16
Removing the ODD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17
Removing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18
Removing the OSD Board . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19
Removing the Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
Removing the Motherboard Shielding . . . . . . . . . . . . . . . . . .3-21
Removing the Display Card . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Removing the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

1-ii
Removing the TV Tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-27
Removing the WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-29
Removing the Touchpad Control Board . . . . . . . . . . . . . . . . .3-30
Removing the Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31
Removing the Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Removing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
Removing the System FAN. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . .3-38
Removing the Left & Right Foot Stand (Power LED) . . . . . . .3-42
Removing the Base Pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44
Removing the IR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-47
Removing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-48
Reassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-51
Assembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-52
Replacing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-54
Replacing the IR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-57
Replacing the Base Pan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-58
Replacing the Left & Right Foot Stand (Power LED) . . . . . . .3-61
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . .3-63
Replacing the System FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-67
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-70
Replacing the Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-72
Replacing the WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-73
Replacing the Display Card . . . . . . . . . . . . . . . . . . . . . . . . . . .3-75
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-77
Replacing the OSD Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-79
Replacing the Touchpad Control Board . . . . . . . . . . . . . . . . .3-80
Replacing the Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-81
Replacing the Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-82
Replacing the ODD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-84
Replacing the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-86
Replacing the Converter Board . . . . . . . . . . . . . . . . . . . . . . . .3-88
Replacing the TV Tuner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-91
Replacing the Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-93
Replacing the Motherboard Shielding . . . . . . . . . . . . . . . . . .3-95
Replacing the Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-97
Replacing the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-99
Thermal Pad location on base pan . . . . . . . . . . . . . . . . . . . . . . .
3-101
Thermal Pad location on different VGA card. . . . . . . . . . . . . . .
3-102
AMD HD6450 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-102
AMD 6570 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-103

1-iii
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power System Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
System External Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
System Internal Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6
BIOS Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Calibration SOP of control board . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Debug Card information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Converter board setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
CHAPTER 5
Jumper and Connector Locations
Jumper Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Setting Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
CHAPTER 6
FRU List
AZ3170/AZ3171 Exploded Diagrams. . . . . . . . . . . . . . . . . . . . . . 6-4
FRU List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

1-iv

CHAPTER 1
Hardware Specifications

1-2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Quick Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Chassis Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Motherboard Specification . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
M/B Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20
Jumper Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22
Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23

Hardware Specifications and Configurations 1-3
Hardware Specifications and Configurations
Features 0
NOTE:
NOTE:
The features listed in this section is for your reference only. The exact configuration of
the system depends on the model purchased.
Quick Specification 0
Operating system 0
Genuine Windows 7 Home Premium 64-bit
Processor 0
A4 3400 DC 2.7G 1MB 65W
A6 3600 QC 2.1G 4MB 65W
E2 3200 DC 2.4G 1MB 65W
E8 3800 QC 2.4G 4M 65W
Chipset 0
AMD A75 FCH
Memory 0
Dual-channel 1066/1333/1600 MHz DDR3 SO-DIMM support:
Up to 8 GB per memory module
Graphics 0
Discrete graphic cards supported (Microsoft DirectX 11)
AT1 Radeon™ HD6570
AT1 Radeon™ HD6450
Display 0
21.5" Full HD 1920 x 1080 resolution, high-brightness (250-nit) LED-backlit TFT LCD
5 ms response time
16:9 aspect ratio
Touchscreen (AZ3171) 0
Integrated Windows 7 compliant multi-touch capable optical solution

1-4 Hardware Specifications and Configurations
Audio 0
Realtek ALC663
Support THX feature
Integrated 2.5 W stereo speaker system
Storage 0
Serial ATA hard disk up to 2 TB
Optical media drive 0
BD combo
SuperMulti
Communication 0
WLAN:
802.11 b/g/n Wi-Fi CERTIFIED
LAN: Gigabit Ethernet
WPAN: Bluetooth 2.1 + EDR
Webcam:
1.3 MP stand-alone webcam with 1280 x 1024 resolution
TV-tuner 0
Acer TV-tuner options:
Hybrid TV-tuner supporting worldwide dual DVB-T (Digital Video Broadcasting-Terrestrial)
Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems
Committee)
TV-tuner I/O:
RF-in jack for digital/TV antenna cable input
Card reader 0
3-in-1 card reader, supporting:
MultiMediaCard (MMC)
SD Card
SDHC Card
Memory Stick
Memory Stick PRO Duo
Memory Stick PRO-HG Duo
I/O ports 0
Side

Hardware Specifications and Configurations 1-5
Two USB 3.0 ports
3-in-1 card reader
Headphone and microphone line-out jack
Back
Four USB 2.0 ports
Ethernet (RJ-45) port
TV-tuner (optional)
HDMI-in port
HDMI-out port
OSD buttons 0
Side
Source selection PC / HDMI-in button
Software 0
Fooz Kids
Wild Tangent Touch WW Acer Edition (Touch)
Wild Tangent WW Acer Edition (non-Touch)
Skype
AUPEO
Bing Bar
BingSetup
Internet Explorer 9
Acer Clear.fi Client
Acer Clear.fi
TouchCam(Touch)
YouCam (non-Touch)
Nero 10 Essentials Acer Edition
Touch Settings
TouchPortal Acer Edition V3(Touch)
Adobe Flash Player
Adobe Reader X
NOOK for PC
KOBO
Office 2010
Silverlight
Windows 7 Touch Pack(Touch)
Windows Live Essentials 2011
NY Times Reader

1-6 Hardware Specifications and Configurations
Norton Online Backup
MyWinLocker Suite v4
McAfee Family Protection Shortcut
McAfee Internet Security Suite WW
McAfee Virus Definitions
Acer Identity Card
Acer Registration
Acer Updater
Acer eRecovery Management
Hotkey Utility v2.5
OOBE Offer Acer Edition
Welcome Center
clear.fi Tutorial
Acer Accessory Store
Netflix shortcut
eBay Shortcut 2009
Accessories 0
Wireless / USB keyboard and mouse
Remote controller
Adapter 0
135 W / 180 W (discrete VGA SKU) adapter with power cord
System compliance 0
PC 2001
Certification 0
CE, FCC, Nemko

Hardware Specifications and Configurations 1-7
Chassis Specification 0
Number of 5.25” Drive Bay 0
N/A
Number of 3.5” Drive Bay 0
N/A
Number of Total Add-in Slot 0
3 slots
Control and Indicator 0
1 dual color LED for Power LED (S0(Blue, not blink), S3(amber, not blink) , S4(off),
S5(off))
Side I/O Connector 0
2 USB 3.0 Ports
2 audio jacks (Mic in and Headset; ring color: black)
1 Card Reader (MS/SD/MMC 3 in 1; push-pull; bootable)
1 mini B-CAS Card Reader (push-push; JP SKU only)
LCD signal source selection (from MB or HDMI in port)
Rear I/O Connector 0
1 HDMI-in connector
1 HDMI-out connector
4 USB 2.0 connectors
1 DC in jack
1 RJ45 connector (support Giga LAN)
1SPDIF Connector (optional)
Motherboard Mounting Feature 0
Features for mounting 190*230mm2 motherboard
Power Supply Mounting Feature 0
External power adapter

1-8 Hardware Specifications and Configurations
Power Supply Electrical Design Feature 0
135W/180W in stable mode (Acer Assign System Power Unit)
EPS 2.0 (The maximum no-load power consumption for EPS 2.0 is 0.5W or less for
adapters with an output power of 50W to 250W)
Input:100~240V~2.4A 50~60HZ
Output:19V 7.1A (135W); 19V 9.5A (180W)
Security Feature 0
Kensington lock
Thermal Feature 0
Adequate venting in the rear of chassis
Must Follow Thermal engineering requirement v2.2 RFW in Appendix.
EMI Considerations 0
Metal shielding for MB (includes VGA card), touch panel control board.
Apply aluminum foil between heatsink and VESA mount.
The outside jacket of converter cable, LVDS cable, DVI cable and webcam cable are
applying conductive tape, and they fixed on basepan by conductive tape.
The ground tab which on RJ45 has to contact with MB shielding.
Gasket on MB shielding button side for increase contact area between USB connector
and MB shielding.
Acoustic Criteria 0
Operating mode: 35 dBA or under (under Windows OS)
Idle mode: 28 dBA or under (under Windows OS), please refer to Acer test summary
for details
Must Follow DT ATX acoustic Engineering RFW V1.2 in Appendix
Shock & Vibration Test Criteria 0
Operating
frequency 5 ~ 350 Hz
Acceleration 0.26 G
Sweep Rate 0.5 Octave/Minute
Endurance Cycle 1 Cycle (2 sweeps)
Test Axis: All possible operating orientation.
Test Time: 23 minutes
Vibration Unpackaged test (Random)
Frequency 5 ~ 500 Hz

Hardware Specifications and Configurations 1-9
5Hz @ 0.0001 g^2/Hz to 20Hz @ 0.01 g^2/Hz (slope up)
20Hz to 500 Hz @ 0.01g^2/Hz(flat)
Acceleration 2.20 g RMS
Test Axis: 3 axes
Test Time: 10 minutes (per axis; total 3 axes)
Vibration Packaged
Frequency 5 ~ 300 Hz
0.015 g^2/Hz from 5 to 40 Hz
Sloping to 0.00015 g^2/Hz @ 500 Hz(slope down)
Acceleration 1.20 g RMS random
Test Axis: 3 axes
Test Time: 30 minutes (per axis; total 3 axes)
Operating Shock Test
Half sine, 40G , 2mSec
Unpackaged Shock Test (Non-operating)
Half sine , 80G , 1650mm/sec , 3mSec

1-10 Hardware Specifications and Configurations
Motherboard Specification 0
RoHS 0
Should be compliant with RoHS
EuP 0
Should be compliant with EuP Lot6
Size 0
190*230mm2
Certification 0
Microsoft MDA 2010 compliant
HDMI 1.4a
Certificate fee paid by MB vendor
Brand Logo 0
"Acer Inc" logo Printed on the PCB
PCB 0
6 layers
Processor 0
Socket Type: AMD socket FM1
Socket Quantity: 1
System Chipset 0
SB: AMD A75 FCH
Design Criteria:
Should meet AMD A75 platform design guide
Should meet AMD BIOS specification
Super I/O: ITE 8772
Memory 0
Socket Type: SO-DDR III connector
Socket Quantity: 2 DIMMs
Channel A: 1 slot; Channel B: 1 slot
Dual channel support

Hardware Specifications and Configurations 1-11
Speed support:1333MHz
Capacity support:
SO-DDR III un-buffered non-ECC DIMM support
1GB to 8GB max. Memory support
Design Criteria:
Dual channel should be enabled always when plug-in 2 same memory size DDR III
memory module
On-Board Graphic Solution 0
HD Graphics Support
Support for Cool'n'Quiet via FID/VID change.
Support for AMD PowerNow!
Dual Graphcis technology
HDMI outpout is required to test with Acer monitor with HDMI port in AVLC.
1 HDMI-in port
1 HDMI-out port
PCI Express / PCI slot 0
PCI Express Slot Type: x16 Quantity:1 (optional)
Mini-PCIE Slot(1 Full size colay with USB/1 Half size) Quantity:2
FDD 0
None
IDE 0
None
SATA 0
Slot Type: SATA Slot
Quantity: 3
Transfer rate support: 1.5Gb/s,3Gb/s and 6Gb/s
Storage Type Support:
HDD/CD-ROME/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD
SuperMultiPlus/ Blu-Ray ODD
Audio 0
Chip: Realtek HD audio codec ALC663 HD codec 5.1
Support THX feature.
Internal speaker 2.5W/2.5W stereo output.
Connectors support:
Side 2 jacks follow HD audio definition.
Add HD de-pop CKT (the attachment is the reference, please propose your

1-12 Hardware Specifications and Configurations
solution)
S/N ratio: 90 dB at rear output jack
Follow Acer Audio Spec v5.2 and Audio C/R should support Acer Internal speaker
spec
Follow Realtek audio design: (for front DB jack detection issue)
Jack Detection Resistor are located near Codec IC
Noise will bypass by Jack Detection Resistor, Jack Detect function will be workable
Audio device should meet Microsoft Windows Professional and Windows 7 latest
logo requirement
LAN 0
Controller: Realtek RTL8111E-VL Gigabit Ethernet controller
Port: 1 x RJ45 rear port from Gigabit Ethernet
Design Criteria:
Should be worked under 10/100/1000Mbs environment
Reserved disable function on both hardware and BIOS side, Default is enabled
USB 0
Controller: AMD A75 FCH
Ports Quantity: 8
4 ports USB 2.0 for rear I/O panel port
4 ports USB 3.0 for side I/O panel port
Data transfer rate support:
USB 3.0 (side I/O only) / 2.0 / 1.1
IEEE 1394 0
None
Buzzer 0
1 on board buzzer
Front Panel I/O Header 0
None
TPM Module 0
None
Hardware Monitor 0
Controller: Super I/O ITE 8772E
Monitor Functions:
Temperature:

Hardware Specifications and Configurations 1-13
CPU/System
VRD
Monitor System Ambient Temp
Monitor CPU Temp
H61 PCH bridge temperature
Fan Speed:
Monitor CPU fan speed
Voltage
Vcore /+12V / +5V / +3.3V / 5VSB
Design Criteria:
Designed in CPU Over temperature warning/shut down circuit
Linear mode control for CPU/System/North bridge FAN separately by individual
sensor
PWM function should cover ACPI mode and non-ACPI mode
Support thermal shutdown mechanism
System LED Definition 0
Power State LED
S0 Blue Steady
S3 Amber Steady
S4/S5 Off
Storage State LED
N/A
Current and Voltage on LED 0
The Blue/Amber LED (for Power switch LED) current and voltage bias must follow
“LED Definition v1.4 in Appendix”
Voltage bias: 5V
Current: 20mA
All On-board Connectors List 0
Rear I/O connectors
1 HDMI-in port
1 HDMI-out port
4 USB 2.0 ports
1 RJ45 LAN port
1 DC power jack
Side I/O connectors
1 MS/SD/MMC card reader connector
1 B-Cas card reader connector (BOM option; for Japan SKU only)
2 audio jacks (MIC/Headphone)

1-14 Hardware Specifications and Configurations
2 USB 3.0 connectors
On-board connectors
1 6Pin LCD Panel Power Supply Connector
2 DDR3 SODIMM Socket
3 SATA Connector (1 reserved for optional)
1 90 Degree PCI-E x16 Slot(Support ATX Graphic Cards, single slot)
3 5x2Pin USB2.0 Header (Touch/Camera/BT)
1 14Pin Front Panel (Power SW/Power LED/HDD LED/Wifi LED)
1 4Pin CPU with SAMRT Fan Controller
1 4Pin System with Smart Fan Controller
1 2Pin digital mic-in
1 3Pin Clear CMOS Header (with jumper)
1 Digital video in for VGA card. It is used for system with VGA card and connect
video signal to MB (optional)
1 HDMI In Connector (refer to right diagram, support HDMI-in w/i Video/Audio at
PC off state)
1 HDMI output Connector (optional)
1 30Pin LVDS Out
1 24Pin (LPT/COM, optional for commercial sku)

1 4Pin SATA Power Out (HDD/ODD)
1 4Pin Speaker Connector
1 3Pin CIR header (support RC6/RCMM code table)
1 Power in (adapter proposed by ODM)
1 SPDIF-out connector (optional)
Acer Hardware spec 0
Please follow:
Acer Hardware validation request
Acer Mother Board EE Design Request
Acer VGA SI validation SOP