Acer imedia S3811 User manual

I
imedia S3811
Service Guide
PRINTED INTAIWAN

II
RevisionHistory
Please refertothe tablebelowfor theupdates made onimediaS3811 seriesguide.
Date Chapter Updated

III
Copyright
Copyright 2010byAcerIncorporated.Allrightsreserved.Nopartofthispublicationmaybe
reproduced,transmitted,transcribed,storedinaretrievalsystem,ortranslated intoanylanguageor
computerlanguage,inanyformorbyanymeans,electronic,mechanical,magnetic,optical,chemical,
manual orotherwise, withoutthe priorwritten permissionof AcerIncorporated.
Disclaimer
Theinformationinthisguideissubject tochangewithoutnotice.
AcerIncorporatedmakes no representationsorwarranties,eitherexpressedorimplied,withrespectto
the contentshereofandspecificallydisclaimsanywarrantiesofmerchantabilityorfitnessforany
particularpurpose.AnyAcerIncorporatedsoftwaredescribedinthismanualissoldorlicensed"as is".
Shouldtheprogramsprovedefectivefollowingtheirpurchase,the buyer (andnotAcerIncorporated,its
distributor,oritsdealer)assumestheentirecost ofall necessaryservicing, repair, andanyincidentalor
consequential damagesresulting fromanydefect inthesoftware.

IV
Conventions
Thefollowing conventionsareused inthismanual:
SCREEN
MESSAGES Denotes actual messages that appear
on screen.
NOTE Givesbitsandpieces ofadditional
informationrelated tothecurrent
topic.
WARNING Alertsyourtoanydamage that might
result fromdoing ornot doingspecific
actions.
CAUTION Givesprecautionarymeasures to
avoidpossiblehardwareorsoftware
problem.
IMPORTANT Remindsyoutodo specificactions
relevant totheaccomplishmentof
procedures.

V
Preface
Beforeusing thisinformation andthe product it supports, pleasereadthe followinggeneralinformation.
1. ThisServiceGuide providesyouwithalltechnicalinformationrelatingtothe BASIC
CONFIGURATIONdecidedforAcer's"global" productoffering.To betterfitlocalmarket
requirementsandenhanceproductcompetitiveness,yourregionalofficeMAYhavedecidedto
extendthefunctionalityofamachine(e.g.add-on card,modem,orextramemorycapability).
TheseLOCALIZEDFEATURES willNOTbe coveredinthisgenericservice guide. Insuch cases,
please contactyourregionaloffices orthe responsiblepersonnel/channeltoprovideyouwith
furthertechnicaldetails.
2. Please noteWHEN ORDERING FRUPARTS,thatyoushouldcheckthe mostup-to-date
informationavailableon yourregionalweborchannel. If,forwhateverreason,apart number
changeismade,itwill notbenotedintheprintedService Guide.ForACER-AUTHORIZED
SERVICEPROVIDERS,yourAceroffice mayhaveaDIFFERENTpart numbercodetothose
given intheFRU listof thisprinted Service Guide. YouMUSTusethe listprovidedbyyourregional
Acer office toorder FRUpartsforrepairandserviceofcustomer machines.

VI
Introducing theMotherboard.................................................................................1
Features...................................................................................................2
MainboardComponents........................................................................4
BlockDiagram.........................................................................................5
imediaS3811.........................................................................................6
I/OPortIntroduction..............................................................................9
HardwareSpecificationsandConfigurations......................................12
Using BIOS...............................................................................................................16
Setup UtilityMenus..............................................................................17
ProductInformation.............................................................................19
Standard CMOSFeatures......................................................................20
AdvancedBIOSFeatures.......................................................................22
AdvancedChipsetFeatures..................................................................26
IntegratedPeripherals..........................................................................27
PowerManagementSetup..................................................................28
PCHealth Status....................................................................................30
Frequency/VoltageControl..................................................................31
BIOSSecurityFeatures..........................................................................32
MachineDisassemblyandReplacement................................................................34
GeneralInformation.............................................................................35
Standard AssemblyProcess..................................................................36
Standard DisassemblyProcess..............................................................50
MachineDisassemblyandReplacement................................................................63
Power-OnSelf-Test(POST)...................................................................64
POSTErrorMessagesList......................................................................68
Error SymptomsList..............................................................................70
UndeterminedProblems......................................................................74
JumperandConnector Information......................................................................75
FRU(FieldReplaceableUnit)List.........................................................................89
ExplodedDiagram................................................................................89
FRUList..................................................................................................93

1
Introducing the Motherboard
Introduction
Thankyou forchoosingthe H57D02motherboard.Thismotherboardisahigh performance, enhanced
function motherboarddesignedtosupport theLGA1156 socket for2ndGeneration IntelRCoreTM
Family/PentiumR/CeleronRprocessorsfor high-endbusinessorpersonaldesktopmarkets.
ThismotherboardisbasedonIntelRH57Chipset forbest desktopplatformsolution.H57 isasingle-chip,
highlyintegrated,highperformanceHyper-Threading peripheral controller, unmatchedbyanyother single
chip-device controller. Thismotherboardsupportsup to16 GBofsystemmemorywithdual channel DDR3
1333/1066SDRAM.TwoPCIaresupported,fullycompliant withPCI rev2.2specificationat33MHz. High
resolutiongraphicsviaPCIExpress x16slot, intendedforGraphicsInterface, isfullycompliant tothePCI
Express BaseSpecificationrevision2.0.Inaddition,one PCIExpressslotissupported. Itimplementsan
EHCI(EnhancedHost ControllerInterface)compliantinterfacethat providesfourteen USB2.0ports(six
USB2.0portsat the back panel andfourUSB2.0headerssupport additional eight USB2.0ports).
The motherboardisequippedwithadvancedfull set of I/Oportsinthe rear panel, includingPS/2mouse
and PS/2keyboardconnectors,one HDMIport, one D_sub(VGA)port, oneLanport,sixUSB2.0ports,
and audiojacksformicrophone,line-inandline-out. Inaddition,thismotherboardsupportstwoSATA
6Gb/sconnectors.
Chapter1

2
Features
Operatingsystem
Windows®7HomePremiumx86/x64,Windows®7HomeBasicx86,Windows®7Starter x86
Processor
Themotherboarduses anLGA1156 type of socketthatcarriesthe following
Features:
lAccommodates2nd Generation IntelRCoreTMFamily/ PentiumR/ CeleronRprocessors
lSupports “Hyper-Threading”technologyCPU
lOnePCIExpressx16 Gen2port supportingup to5GB/sdirectionpeakbandwidth
“Hyper-Threading”technologyenables theoperatingsystemintothinkingit’shookedup totwoprocessors,
allowingtwothreadstoberuninparallel,bothon separate “logical”processorswithinthe samephysical
processor.
Chipset
TheIntelH57 ExpressChipsetisasingle-chipwithproven reliabilityandperformance.
lSupport onePCI Express slot
lIntegratedtwoSATA3.0Gb/sHostController
lFourteenUSB2.0portssupported
lSerialPeripheralInterface(SPI)support
lIntegratedGraphicsSupportwithPAVP1.5
l•Intel®High DefinitionAudioController
Memory
lSupportsDDR31333/1066 DDR3SDRAMwithDual-channelarchitecture
lAccommodatesfour unbufferedDIMMs
lUpto4GBperDIMMwithmaximummemorysizeupto16GB
OnboardLAN
TheonboardLANprovidesthefollowing features:
lSupportsPCIExpressTM1.1
lIntegrated10/100 /1000transceiver
lWake-on-LANandremotewake-up support
Audiol5.1ChannelHigh DefinitionAudioCodec
lADCssupport44.1k/48k/96kHzsamplerate
lMeetsMicrosoft WLP3.10 Vistapremiumand mobilePCsaudiorequirements
lDirect Sound 3DTM compatible
ExpansionOptions
Themotherboardcomeswiththefollowing expansion options:
lOnePCIExpressx16 slotfor GraphicsInterface
lOnePCIExpressx1slot
lTwoSATAconnectors

3
IntegratedI/O
Themotherboardcomeswiththefollowing expansion options:
lTwoPS/2portsformouse andkeyboard
lOneVGAport
lOneHDMIport
lSixUSBports
lOneLAN port
lAudiojacksformicrophone,line-inandline-out
BIOSFirmware
Themotherboarduses AMIBIOSthatenables userstoconfiguremanysystemfeaturesincluding the
following:
lPower management
lWake-up alarms
lCPU parameters
lCPU and memorytiming
lGraphicparameters
Thefirmwarecanalsobe used tosetparametersfor different processorclockspeeds.
1.Somehardwarespecifications and softwareitemsaresubjecttochange
withoutprior notice.
2. Due tochipsetlimitation, werecommendthat motherboardbeoperated
intheambiancebetween0and 50 C.
Dimensionsandweight
l270 (H)x296(D)x175(W) mm (withoutbezel)
l7.4Kg

4
MainboardComponents
ThisconcludesChapter1. Thenext chapterexplainshowtoinstallthemotherboard.
No Label Component
1 CPU SocketLGA1156
2 ATX12V4-pin+12Vpower connector
3 SYS_FANSystemcooling fan connector
4 CPU_FAN CPUcooling fanconnector
5 DIMM1~4 240-pinDDR3SDRAMslots
6 ATX_POWER Standard24-pinATXpowerconnector
7 USB1/2/4Frontpanel USBheaders
8 USB 3Frontpanel CRheaders
9 SATA1~2SerialATA connectors
10 GPIO1~2 GPIOheader 1~2
11 BIOS_FLASH ReflashBIOSconnectors
12 F_PANELFrontpanelswitch/LEDheader
13 BIOS_WP BIOSWriteprotectionconnectors
14 CLR_CMOS ClearCMOSjumper
15 ME_EnableMEEnable/Disableheader
16 SPDIF_OUTSPDIFoutheader
17 SPK Internalspeakerheader
18 F_AUDIOFrontpanelaudioheader
19 PCIE16XExpress x1slot
20 PCIEX1X Express x1slot

5
BlockDiagram

6
imediaS3811
Thecomputer’sfront panelconsistsof thefollowing
Frontview
No Icon Component Description
1 Microphone-injack Acceptsinput fromexternal
microphones.
2 Headphone/Speaker-out/line-outport.
Connectstoaudioline-indevices
(e.g.,speakers,headphones).
3 SD/SDHC/MMC
SDPlus: UltraII SDPLUSMemory
Card
SDHC:SecureDigitalHighCapacity
MMCPlus: MultiMediaCardPLUS
4 xD/MS/MSPro
XD
MS: MemoryStick
MSPro: MemoryStickPRO
5 USBports. ConnectstoUSB 2.0devices
(e.g.,USBmouse, USBcamera).

7
Rearview
No Icon Component Description
1 PS/2keyboardconnector
2 HDMI HDMIPort HighDefinition MultimediaInterface
3 USB2.0ports ConnectstoUSB2.0devices
(e.g., USBmouse,USBcamera).
4 Microphonejack Acceptsinput fromexternal
microphones.
5 Line-out jack Acceptsaudioline-indevices
(e.g.,audioCDplayer,)
6
PS/2mouse connector
7 Networkport Lightstoindicatethe statusof wireless
LAN communications.
8 Line-injack Acceptsaudioline-out devices
(e.g.,audioCDplayer,)

8
AudioJackFunctionTable
Color/Use Headphone 2CH 4CH 5.1CH
Blue Line-in Line-in RearSpeaker RearSpeaker
Green Headphone Frontspeaker Frontspeaker Front speaker
Pink Mic-in Mic-in Mic-in Center&bass

9
I/O Port Introduction
Thebackplaneofthe motherboardhas thefollowing I/Oports:
No Component Description
1 PS2Mouse Usetheupper PS/2port toconnectaPS/2pointing
device.
2 HDMIPort ConnecttheHDMIport totheHDMI devices
3 USBPorts UsetheUSBportstoconnect USBdevices.
4 LANPort Connectan RJ-45jack tothe LANporttoconnectyour
computertotheNetwork.
5 Line-in/ Line-out /Microphone
Usethe threeaudioportstoconnectaudiodevices.The
firstjackisforstereo line-insignal.The second jack isfor
stereoline-out signal. Thethirdjackisformicrophone.
6 PS2Keyboard UsethelowerPS/2port toconnectaPS/2keyboard.
7 VGAPort Connect yourmonitor totheVGAport.

10
System Peripherals
Theimedia S3811 seriescomputer consist ofthesystemitself, andsystemperipherals, likeamouse,
keyboard,cardreaderand aset ofspeakers(optional). Thissection providesabrief descriptionofthe
basicsystemperipherals.
Mouse(PS/2orUSB,manufacturing option)
Theincludedmouse isastandardtwo-button wheelmouse.Connectthe mousetothePS/2mouse port
or USBport onthe back panel ofthe system.
Keyboard(PS/2orUSB,manufacturingoption)
Connectthe keyboardtothePS/2keyboardport orUSB port onthebackpanelof thesystem.
Speakers
Forsystemsbundledwithspeakers, beforepoweringon the system, connect thespeakercabletothe
audioout (externalspeaker) port on theback panelofthe system.
Formoredetailed informationabout thespeakers, pleaserefertothe includedoperating instructions.
NOTE: speakersareoptionalandtheappearance might be different depending onthe actualproduct.

11
Card Reader(Option)
Memorycardsareusedinawideselectionof digital cameras,PDAs,MP3playersandmobilephones.
Selectedcomputersinclude an “all-in-one”memorycardreaderthatallowsyou readand writethemost
common types, suchas SD (SecureDigital)™/MMC(Multi MediaCard™), CF(CompactFlash®), xD
(XD-PICTURECARD), MicroSDandMS/MSPro(MemoryStick®).
NOTE: Cardreaderareoptionaland theappearance mightbedifferent dependingon theactualproduct.

12
HardwareSpecificationsandConfigurations
Processor Item Specification
Type LGA1156 socket for2ndGeneration IntelRCoreTM
Family/ PentiumR/CeleronRprocessors
Socket socketLGA1156
Speed DependsonCPUwhichisconfigured
FSB DependsonCPUwhichisconfigured
BIOS Item Specification
BIOScode programmer AFUDOS
BIOSversion P01-A0(ornewer version)
BIOSROMtypeSPIROM
BIOSROMsize 2MB
BIOSROMpackage32-pinDIPpackage(SST)
Support protocolACPI2.0, APM1.2,SMBIOS2.3,WFMsupport,
ASD
BootfromCD-ROMfeatureYes
Support toLS-120 FDD driveYes
NOTE: The BIOScanbe overwritten/upgradedbyusing the flashutility.
BIOSHotkeyList
Item Specification Specification
DEL EnterBIOSSetup Utility
Presswhilethesystemisbooting toenterBIOS
setup Utility.
F12 EnterBootMenu Presswhilethesystemisbooting toenterBoot
Menu.
MainBoardMajorChips
Item Specification
Chipset Intel H57
AGPcontroller Intel H57
SuperI/Ocontroller ITE8721CX
Audiocontroller RealtekALC662-VC0
LANcontroller Realtek 8111E
HDDcontroller Intel H57
Keyboardcontroller ITE8721CX

13
System Memory
Item Specification
Memoryslot number 4slots
Support memorysizepersocket 1GBto4GB
Support maximummemorysize 16 GB
Support memorytype DDR3DRAM
Support memoryinterface DDR31066/1333
Support memorymodulepackage 240-pinDIMM
Support paritycheck feature Yes
Support toErrorCorrection Code(ECC)feature ECCchecking withdouble-bitdetectand single-bit
correct
Memorymodulecombinations Youcaninstallmemorymodules inany combination as longastheymatch the
specifications.
NOTE: Dual channelshouldbeenabled alwayswhenplug-in2samememorysizeDDRIImemorymodule.
CacheMemory Item Specification
First-Level Cache Configurations
Cache functioncontrol Alwaysenabled
Second-LevelCacheConfigurations
L2 CacheRAMsize Upto2MBper core(exclusive)
L2 CacheRAMspeed One-half the processorcoreclock frequency
L2 Cachefunction control Enable/DisablebyBIOSSetup
VideoInterface Item Specification
Videocontroller Intel H57
Videocontrollerresidentbus PCIE
VideoInterface X16
AudioInterface Item Specification
Audiocontroller Realtek
AudiocontrollerType ALC662-VC0
AudioChannel 5.1ch
Audiofunctioncontrol Enable/disablebyBIOSSetup
Monoorstereo 5.1channel
Samplingrate DACs:44.1k/48k/96k/192kHz
MPU-401UARTsupport Yes
Microphonejack Supported
Headphonejack Supported

14
IDEInterface Item Specification
IDEcontroller Intel H57
Number ofSATAconnector 4
Support bootableCD-ROM Yes
USBPort Item Specification
Universal HCI USB 2.0
USB Class Support legacykeyboardforlegacymode
USB Number support upto12 ports
PowerManagement
Devices S1 (Idle)
S3
(Suspendto
RAM)
S4
(Suspendto
DIsk)
S5
(ShutDown)
PowerButton Enabled Enabled Enabled Disabled
USBKeyboard Enabled Enabled Enabled N/A
LAN Disabled Disabled Disabled Disabled
RTC Disabled Enabled Disabled Disabled
Modem(Ring) Disabled Disabled Disabled N/A