Acer Aspire 4310 User manual

Acer
Aspire 4710/4310
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

ii
Revision History
Please refer to the table below for the updates made on Travelmate 4720/4320 service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Core Duo and Core 2 Duo are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives bits and pieces of additional information related to the current topic.
WARNING Alerts you to any damage that might result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

vii
System Specification 1
Features 1
Your Acer Notebook Tour 4
Front View 4
Closed Front View 5
Left View 6
Right View 7
Rear Panel 7
Bottom Panel 8
Indicators 9
Easy-launch Buttons 10
Touchpad 11
Touchpad Basics 11
Using the Keyboard 13
Lock Keys and Embedded Numeric Keypad 13
Windows Keys 14
Hotkeys 15
Special Keys 16
Acer Empowering Technology 17
Empowering Technology Password 17
Acer eNet Management 18
Acer ePower Management 20
Acer eAudio Management 22
Acer ePresentation Management 23
Acer eDataSecurity Management 24
Acer eLock Management 25
Acer eRecovery Management 26
Acer eSettings Management 27
Windows Mobility Center 28
Using the System Utilities 29
Acer GridVista (dual-display compatible) 29
Launch Manager 30
Norton Internet Security 31
Hardware Specifications and Configurations 32
System Utilities 39
BIOS Setup Utility 39
Entering BIOS Setup 39
BIOS Setup Primary Menus 39
BIOS Setup Navigation Keys 39
Information Menu 40
Main Menu 41
Security Menu 42
Boot Menu 44
Exit Menu 45
Machine Disassembly and Replacement 47
Disassembly Requirements 47
General Information 48
Pre-disassembly Instructions 48
Disassembly Process 49
Table of Contents

viii
External Module Disassembly Process 50
External Modules Disassembly Flowchart 50
Removing the Battery Pack 51
Removing the SD Dummy Card 52
Removing the Express Dummy Card 52
Removing the Lower Cover 53
Removing the DIMM 54
Removing the WLAN Board Module 55
Removing the Hard Disk Drive Module 56
Removing the Optical Drive Module 57
Main Unit Disassembly Process 59
Main Unit Disassembly Flowchart 59
Removing the CPU Heatsink Module 60
Removing the CPU 61
Removing the Keyboard 62
Removing the Middle Cover 63
Removing the Power Board 64
Removing the LCD Module 64
Separating the Upper Case from the Lower Case 66
Removing the Speaker Modules 69
Removing the Launch Board 70
Removing the Touchpad Board Module 72
Removing the Bluetooth Board 73
Removing the USB board 74
Removing the Mainboard 76
Removing the Modem Board 77
Removing the RTC Battery 79
LCD Module Disassembly Process 81
LCD Module Disassembly Flowchart 81
Removing the LCD Bezel 82
Removing the Inverter Board 83
Removing the LCD with Brackets 84
Removing the LCD Brackets 87
Removing the LCD Module Hinges 87
Removing the Antennas 88
Removing the Microphone 89
Troubleshooting 91
System Check Procedures 92
External CD/DVD-ROM Drive Check 92
Keyboard or Auxiliary Input Device Check 92
Memory Check 92
Power System Check 93
Touchpad Check 94
Power-On Self-Test (POST) Error Message 95
Index of Error Messages 96
Phoenix BIOS Beep Codes 98
Index of Symptom-to-FRU Error Message 102
Intermittent Problems 106
Undetermined Problems 107
System Block Diagram and Connector Locations 109
System Block Diagram 109
Board Layout 110
Top View 110

ix
Bottom View 111
FRU (Field Replaceable Unit) List 115
Aspire 4710/4310 Exploded Diagram 116
Aspire 4710 FRU List 117
Aspire 4710G FRU List 126
Aspire 4310 FRU List 135
Model Definition and Configuration 144
Aspire 4710/4310 144
Test Compatible Components 147
Microsoft® Windows® Vista™ Compatibility Test 148
Online Support Information 153

x

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
Platform
TIntel®Core™2 Duo Mobile Processor T7200/T7400/T7600 (4 MB L2 cache, 2/2.16/2.33 GHz, 667 MHz
FSB), T5300/T5500/T5600 (2 MB L2 cache, 1.73/1.66/1.83 GHz, 667 MHz FSB), T2350/2450 (2 MB L2
cache, 1.86/2 GHz), and Celeron M 520/530(1 MB L2 cache, 1.6/1.73 GHz supporting Intel 64
architecture
TMobile Intel PM945 Express chipset
TIntel PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g) or 3945BG (dual-mode 802.11b/g)
Wi-Fi CERTIFIED®network connection, supporting Acer SignalUp™wireless technology
Display and Graphics
T14.1" WXGA high brightness (200-nits) Acer CrystalBrite™TFT LCD, 1280 x 800 pixel resolution,
supporting simultaneous multi-window viewing via Acer GridVista™
TATI Mobility™Radeon®HD2300 with up to 896 MB of HyperMemory™ (128 MB of dedicated GDDR2
VRAM, up to 768 MB of shared memory) supporting Microsoft®DirectX®9 and PCI Express®
TDual independent display support
T16.7 million colors
TMPEG-2/DVD hardware-assisted capability (full decode)
TS-video/TV-out (NTSC/PAL) support
TAcer Arcade™featuring Acer CinemaVision™and Acer ClearVision™technologies
Storage Subsystem
T80/120/160 GB or larger hard disk drive
TDVD-Super Multi double-layer drive
T5-in-1 card reader supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick®(MS),
Memory Stick PRO™(MS PRO), xD-Picture Card™(xD)
Audio
TDolby®-certified surround sound system with two built-in stereo speakers
TDolby Home Theater audio enhancement featuring Dolby Digital, Dolby Digital Live, Dolby PRO
LOGIC®II, Dolby Digital Stereo Creator, Dolby Headphone and Dolby Virtual Speaker technologies
TIntel High Definition Audio support
TS/PDIF (Sony/Philips Digital Interface) support for digital speakers
TMS-Sound compatible
TAcer PureZone technology with two built-in stereo microphones featuring beam forming, echo
cancellation, and noise suppression technologies
System Specification
Chapter 1

2Chapter 1
Input Devices
T88-/89-/93-key keyboard, with inverted "T" cursor layout; 2.5 mm (minimum) key travel
TSeamless touchpad with 4-way scroll button
T12 function keys, four cursor keys, two Windows®keys, hotkey controls, embedded numeric keypad,
international language support, independent US and Euro dollar sign keys, media control keys
TEmpowering Key
TEasy-launch buttons: WLAN, Internet, email, Bluetooth, Acer Arcade™
Communication
TAcer Video Conference featuring:
tIntegrated Acer CrystalEye webcam supporting Acer PrimaLite™technology
tAcer PureZone technology
tOptional Acer Xpress VoIP phone
TWLAN: Intel PRO/Wireless 3945ABG (dual-band tri-mode 802.11a/b/g), or 3945BG (dual-mode
802.11b/g) Wi-Fi CERTIFIED®network connection, supporting Acer SignalUp™wireless technology
TWPAN: Bluetooth®2.0+EDR (Enhanced Data Rate) (for selected models)
TLAN: Gigabit Ethernet; Wake-on-LAN ready
TModem: 56K ITU V.92 with PTT approval; Wake-on-Ring ready
I/O Interface
TExpressCard™/54 slot
T5-in-1 card reader (SD™/MMC/MS/MS PRO/xD)
TFour USB 2.0 ports
TIEEE 1394 port
TExternal display (VGA) port
TS-video/TV-out (NTSC/PAL) port
THeadphones/speaker/line-out port with S/PDIF support
TMicrophone-in jack
TLine-in jack
TEthernet (RJ-45) port
TModem (RJ-11) port
TDC-in jack for AC adapter
Power Subsystem
TACPI 3.0 CPU power management standard: supports Standby and Hibernation power-saving modes
T44.4 W 4000 mAh Li-ion battery pack (6-cell)
T3-pin 90 W AC adapter supporting Acer QuicCharge™technology (for selected models):
t80% charge in 1 hour
t2-hour rapid charge system-off
t3-hour charge-in-use
Dimensions and weight
TWidth: 344 mm (13.5 inches)
TDepth: 246 mm (9.7 inches)

Chapter 1 3
THeight: 37/42 mm (1.45/1.65 inches)
TWeight (approximately, with 6-cell battery): 2.65 kg (6.0 lbs.) (configuration may vary by models)
Environment
TTemperature:
tOperating: 5 C to 35 C
tNon-operating: -20 C to 65 C
THumidity (non-condensing):
toperating: 20% to 80%
tNon-operating: 20% to 80%
°°
°°

4Chapter 1
Your Acer Notebook Tour
After knowing your computer features, let us show you around your new Aspire computer.
Front View
#Item Description
1 Acer PureZone Internal microphone for sound recording.
2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output.
3 Power button Turns the computer on and off.
4 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the
computer's functions and components.
5 Empowering key Launch Acer Empowering Technology.
6 Easy-launch buttons Buttons for launching frequently used programs.
7 Palmrest Comfortable support area for your hands when you use the computer.
8 Status indicators Light-Emitting Diodes (LEDs) that light up to show the status of the
computer's functions and components.
9 Click buttons (left, center
and right) The left and right buttons function like the left and right mouse buttons; the center button serves as a 4-way scroll button.
10 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
11 Keyboard For entering data into your computer.
12 Speakers Left and right speakers deliver stereo audio output.

Chapter 1 5
Closed Front View
#Icon Item Description
1 Unlimited volume control
wheel Adjust the volume of the audio-out.
2 Latch Locks and releases the lid.
3 Line-in jack Accepts audio line-in devices (e.g., audio CD player, stereo
walkman, mp3 player)
4 Microphone jack Accepts inputs from external microphones.
5 Headphones/speaker/
line-out jack with
S/PDIF support
Connects to audio line-out devices
(e.g., speakers, headphones).

6Chapter 1
Left View
#Icon Item Description
1 Kensington lock slot Connects to a Kensington-compatible computer security
lock.
2 External display (VGA)
port Connects to a display device (e.g., external monitor, LCD projector).
3 Modem (RJ-11) port Connects to a phone line.
4 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network.
5 S-video/TV-out (NTSC/
PAL) port Connects to a television or display device with S-video input.
6 2 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB
camera).
7 4-pin IEEE 1394 port Connects to IEEE 1394 devices.
8 ExpressCard/54 slot Accepts one ExpressCard/54 module.
9 5-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC),
Memory Stick (MS), Memory Stick Pro (MS PRO), and xD-
Picture Card.
Note: Only one card can operate at any given time.

Chapter 1 7
Right View
Rear Panel
#Icon Item Description
1 Optical drive Internal optical drive; accepts CDs or DVDs.
2 Optical disk access
indicator Lights up when the optical drive is active.
3 Optical drive eject button Ejects the optical disk from the drive.
4 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
5 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB
camera).
6 DC-in jack Connects to an AC adapter.
#Item Description
1 Ventilation slots Enable the computer to stay cool, even after prolonged use.

8Chapter 1
Bottom Panel
#Icon Item Description
1 Battery bay Houses the computer's battery pack.
2 Battery release latch Releases the battery for removal.
3 Battery lock Locks the battery in position.
4 Memory compartment Houses the computer's main memory.
5 Hard disk bay Houses the computer’s hard disk (secured with screws)
6 Ventilation slots and
cooling fan Enable the computer to stay cool, even after prolonged use.
Note: Do not cover or obstruct the opening of the fan.

Chapter 1 9
Indicators
The computer has four easy-to-read status indicators:
The front panel indicators are visible even when the computer cover is closed up.
NOTE: Battery LED status during charging:
• Amber:Charging.
• Green:Charging complete.
Icon Function Description
Power Indicates the computer's power status.
Battery Indicates the computer's batttery status.
HDD Indicates when the hard disk drive is active.
Num lock Lights up when Num Lock is activated.
Caps lock Lights up when Caps Lock is activated.

10 Chapter 1
Easy-launch Buttons
There are several conveniently located easy-launch buttons. They are: mail, Web browser, Empowering Key
< > and one user-programmable button.
Press < > to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email
and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons,
run the Acer Launch Manager.
Icon Function Description
Wireless communication button/
indicator Enables/disables the wireless function. Indicates the status of wireless LAN communication.
Web browser Internet browser (user-Programmable)
Mail Email application (user-Programmable)
Bluetooth communication
button/indicator Enables/disables the Bluetooth function. Indicates the status of Bluetooth communication.
Empowering Technology Launch Acer Empowering Technology.
(user-programmable)
Acer Arcade Launch Acer Arcade utility