Acer ASPIRE M3802(G) User manual

Acer
Aspire M3802(G) Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

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Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

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System Tour 1
Features 1
Block Diagram 4
System Components 5
Front Panel 5
Rear Panel 6
Hardware Specifications and Configurations 7
Power Management Function(ACPI support function) 10
System Utilities 11
CMOS Setup Utility 11
Entering CMOS setup 12
Navigating Through the Setup Utility 12
Setup Utility Menus 13
System Disassembly 25
Disassembly Requirements 25
Pre-disassembly Procedure 26
Removing the Side Panel 27
Removing the Heat Sink Fan Assembly 28
Removing the Processor 29
Removing the Mode Card 30
Removing the TV Card 31
Removing the VGA Card 31
Removing the Hard Disk Drive 31
Removing the Front Bezel 34
Removing the Optical Drive 35
Removing Cables 36
Removing the Power Supply 38
Removing the Memory Modules 39
Removing the Mainboard 40
System Troubleshooting 41
Power-On Self-Test (POST) 44
POST Error Messages List 47
Error Symptoms List 54
Undetermined Problems 60
Jumper and Connector Information 61
M/B Placement 61
Jumper Setting 63
FRU (Field Replaceable Unit) List 71
Aspire M3802 Exploded Diagram 72
Aspire M3802 FRU List 74
Intel RAID SOP 83
INTEL® MATRIX STORAGE TECHNOLOGY CHECK(DOS) 83
1.Intel(R) Matrix Storage Manager option ROM 83
Intel RAID SOP (Windows for WIN7) 89
2.Intel(R) Matrix Storage Console 89
Table of Contents

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsoft Windows Windows7 Home Premium 64bits
•Microsoft Windows Windows7 Home Premium 32bits
•Microsoft Windows Windows7 Home Basic 32bits
•Linpus Linux x-Window mode
•Freedos
Processor
•Socket Type: Intel Socket T LGA 775 pin
•Socket Quantity: 1
•Processor Type:
•CPUs which compliant with Intel FSB 800/1066/1333 MHz CPUs
•FMB
•95W FMB
•VRD 11.1
Chipset
•GMCH: Intel G43
•ICH: Intel ICH10R
•Design Criteria:
•Should meet Intel G43+ICH10R platform design guide
•Super I/O: ITE8720
•Should support Intel ASFC
•Should support Intel PECI
PCB
•MicroATX (9.6 inches*9.6inches, 244mm*244mm)
Memory subsystem
•Socket Type: DDR II connector
•Socket Quantity: 4
•Channel A: slot 0, 1; Channel B: slot 2, 3
•Different colors for slot 0/2 and slot 1/3
•Dual channel support
•Support Intel Flex Memory Mode
System Tour
Chapter 1

2Chapter 1
•Capacity support:
•1GB / 2GB DDRII 667/800 Un-buffered Non-ECC DIMM support
•1GB to 8GB Max memory support
•Design Criteria:
•Should meet Intel G43 Express Chipset platform design guide
•Dual channel should be enabled always when plug-in 2 same memory size DDRII memory
module
Hard disk
•Support up to two SATA ports
•3.5", 25.4mm
•Capacity and models are listed on AVLC
Optical disk
•Support two SATA 5.25" standard ODD
•Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite
•Maximum ODD depth to 185mm with bezel
•Models are listed on AVLC
Graphics card
•No mechanical retriction to support for double slot, full length graphics cards in the single PSIe X16 slot
On-Board Graphic solution
•Intel G43 on die graphic solution
•DVMT 5.0 technology support
•Enhanced 3D and Clear Video technology support
•1 D-sub VGA port on rear
•1 HDMI port on rear
•Dual View function support
Serial ATA controller
•Slot Type: SATA connector
•Six SATA ports:
•4 for HDD
•2 for ODD
•Storage Type support:
1.HDD : Support RAID 0/1/5/10
2.CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/Blu-Ray ODD
3.AHCI mode supported for internal SATA port
Audio
•Chip : HD audio codec ALC888S-VC codec 7.1
•Connectors support:
•Rear 6 jack follow HD audio definition
•Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:
Audio-0002

Chapter 1 3
•2 S/PDIF-out header (1*4) for ALC888S-VC sku
•1 front panel audio header (2*5)
LAN
•MAC Controller: ICH10R
•PHY: Intel Boazman 82567V PCI-E Giga LAN
USB ports
•Controller: Intel ICH10R
•Ports Quantity: 12
•4 back panel ports
•On-board: 4 2*5 headers ( 8 ports)
•4 ports for front daughter board
•Connector Pin: standard Intel FPIO pin definition
•Data transfer rate support: USB 2.0/1.1
Extension slot
•Support one PCIe x 16 slot
•Support two PCIe x 1 slots
•Support one PCIe x 2 slot
Total I/O ports
•1 PS/2 Keyboard port,
•1 PS/2 Mouse port
•1 D-Sub VGA port
•1 HDMI VGA port
•1 RJ45 LAN port
•1 1394 port
•4 USB ports
•7.1 channel phone jack
•One HD headphone output in front bezel
•One MIC-IN in front bezel
•Multi-in-1 card reader (SD , MMC , Mini-SD , Micro-SD (T-flash) , RS-MMC, Mobile -MMC ,MMC-micro,
MS , MS-PRO , MS Duo , MS-PRO Due , Micro-MS(M2), xD type M and Type H card, CF type I and II,
Microdrive)
System BIOS
•Size: 2Mb Use SPI Flash
•AMI Kernel with Acer skin
Power supply
•500W/300W/250W in stable mode
•Active PFC 220V for EMEA and China
•Non-PFC 110V and 220V with select switch.
•Active PFC 220V with Energy Star 5.0