Acer Chromebook CP713-3W User manual

LIFECYCLE EXTENSION
GUIDE
Acer Chromebook CP713-3W

i
Self-Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30
Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Personal Data Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35

Self-Repair 1-1
Self-Repair
This chapter highlights the limited self-repair capabilities of the product.
Prior performing self-repair, familiarize yourself with the Safety Guidelines and
Recommended Equipment sections first as described in the chapter "Disassembly
Procedures".
Depending on model, the following key components are eligible for self-repair (if
applicable);
Battery pack
HDD / SSD module
DIMM module(s)
WLAN module
LTE module
If a particular key component is listed and thus would be eligible for self-repair, but is
not described in the "Disassembly Procedures" section, then this component is either not
present on the respective model, or it is present but embedded on the motherboard and
therefore not eligible for self-repair.
NOTE:
NOTE:
Do not attempt to replace other components than those listed above.
NOTE:
NOTE:
For replacement parts, always use only Acer certified components in order to
safeguard quality, optimum system performance, stability and reliability of the
product.
NOTE:
NOTE:
Any damage to the product that occur during self-repair, or which has occurred as
a result of a careless or unsuccessful self-repair attempt, is not covered by the
standard product warranty.
Disassembly Procedures 0
Please refer to the chapter "Disassembly Procedures" for step by step disassembly
instructions.

1-2 Self-Repair
System BIOS & Driver Updates 0
Visit http://www.acer.com/support to discover the available system BIOS and Drivers for
this product. After selecting the desired country/language, either enter the model name
or product serial number, or select the product from the list of suggested models in
order to get access to product-specific software and documentation.
To update the system BIOS:
Download the desired system BIOS version from the website
Unzip the downloaded file to your computer
Double-click the extracted file in order to initiate the update process
The update process itself is fully automated and its progress is visualized by means
of a progress indicator
A visual notification is shown when the update is complete
NOTE:
NOTE:
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update
process could harm the product.
NOTE:
NOTE:
System BIOS upgrades or downgrades, if not performed by an Acer Service Center
or authorized Service Partner, are at own risk.
To update Drivers:
Run Windows Update in order to get the latest drivers from Acer:
Select the Start button
Go to Settings > Update & Security > Windows Update
Available Drivers will automatically be listed on the screen. Press Download to
start the download of the respective driver
Installation of the driver will start automatically once the download is completed
Software Recovery 0
This product has embedded software recovery tools which can be used to either perform
a partial or full software recovery, but also to create a Factory Default recovery media.
For more information about the software recovery options, how to perform a software
recovery or creating a Factory Default recovery media, please refer to the chapter
"Recovery" which is available in the User Manual of the product.
NOTE:
NOTE:
In the event of not being able to create a Factory Default recovery media, it is
possible to obtain a copy of the recovery media through Acer Customer Service
(http://www.acer.com/support)
This is not a free of charge service.

Disassembly Procedures 1-3
Disassembly Procedures
Safety Guidelines 0
This chapter contains step by step procedures on how to remove and de-install
components from the computer. Use the following safety guidelines to ensure your
personal safety. Each procedure included in this chapter assumes that you are preparing
your computer for recycling and disposal. By performing any of these procedures you
acknowledge that any remaining warranty applicable to your computer will be voided.
Before you start any of the procedures in this chapter, make sure to read the following
safety guidelines and the respective instructions within the chapter.
CAUTION!
Turn off your computer and disconnect all power sources before opening the
computer cover or panels.
To avoid electrostatic discharge, ground yourself by using a wrist grounding strap
or by periodically touching an unpainted metal surface at the same time as
touching a connector on the back of the computer.
Take off any metal objects on your arms or fingers such as bracelets, rings or
watches and make sure your hands are completely dry. Even if your unit is
unplugged, there may still be some remaining electric charge.
If a component does not come out easily, do not forcefully remove it. Instead,
check that you are removing it correctly and that no wires or other parts are in the
way.
When you disconnect a cable, pull on its connector or on its pull-tab, not on the
cable itself. Some cables have connectors with locking tabs; if you are
disconnecting this type of cable, press in on the locking tabs before you disconnect
the cable.
Recommended Equipment 0
The following equipment are recommended to do the following maintenance
procedures:
Wrist grounding strap and conductive mat
Flat screwdriver
Philips screwdriver
Polydrive screwdriver
Plastic tweezers
Flat plastic pry

1-4 Disassembly Procedures
WEEE Annex VII Component 0
These components are classified as requiring selective treatment:
Battery pack
Touchpad module
SSD module
USB board
Mainboard
LCD panel

Disassembly Procedures 1-5
Pre-disassembly Instructions 0
Do the following prior to starting any maintenance procedures:
1. Place the system on a stable work surface.
2. Remove the power adapter from the USB Type-C port (A or B) as shown in Figure 1-1.
3. Remove all cables from system.
Figure 1-1. AC Adapter Outlet
4. Remove the microSD card from the microSD card slot (C) (Figure 1-2).
Figure 1-2. MicroSD Card Removal
NOTE:
NOTE:
Make sure the system is completely powered off.
BA
C

1-6 Disassembly Procedures
Base Cover Removal 0
1. Remove nine (9) screws from the base cover (Figure 1-3).
Figure 1-3. Base Cover Removal
2. Carefully pry up the base cover starting from the upper right edge side to release the
latches. Then continue releasing the remaining latches on the upper, left, right, and
bottom sides (Figure 1-4).
Figure 1-4. Base Cover Removal

Disassembly Procedures 1-7
3. Grasp and remove the base cover from the system (Figure 1-5).
Figure 1-5. Base Cover Removal

1-8 Disassembly Procedures
Battery Pack Removal 0
Prerequisite:
Base Cover Removal
1. Find the battery pack (A) on the top assembly (Figure 1-6).
2. Detach the tape (B) securing the battery cable to the mainboard connector
(Figure 1-6).
3. Detach the transparent mylar (C) securing the battery cable and keyboard FPC
(Figure 1-6).
Figure 1-6. Battery Pack Removal
A
B
C

Disassembly Procedures 1-9
4. Disconnect the battery cable from the mainboard connector (D) (Figure 1-7).
Figure 1-7. Battery Pack Removal
5. Remove the battery pack from the top assembly (Figure 1-8).
Figure 1-8. Battery Pack Removal
IMPORTANT:
+
Follow local regulations for battery disposal.
D
WEEE Annex VII
Component: Battery Pack

1-10 Disassembly Procedures
Touchpad Module Removal 0
Prerequisite:
Battery Pack Removal
1. Disconnect the keyboard FPC from the mainboard connector (A) (Figure 1-9).
Figure 1-9. Touchpad Module Removal
2. Disconnect the touchpad FFC (B) from the touchpad module and mainboard
connectors. Then remove the touchpad FFC from the top assembly (Figure 1-10).
Figure 1-10. Touchpad Module Removal
A
B

Disassembly Procedures 1-11
3. Gently peel off the conductive tape (C) to detach it from its designated slot on the
touchpad module and top assembly (Figure 1-11).
Figure 1-11. Touchpad Module Removal
4. Remove three (3) screws securing the touchpad module in place (Figure 1-12).
Figure 1-12. Touchpad Module Removal
C

1-12 Disassembly Procedures
5. Using the screwdriver, push the guide pins (D) firmly to release them from the top
assembly (Figure 1-13).
6. With one hand is placed underneath the touchpad module, push the touchpad
module slightly to disengage it from the bottom latches (E), and then remove the
touchpad module (F) from the top assembly (Figure 1-13).
Figure 1-13. Touchpad Module Removal
F
D
EE
WEEE Annex VII Component: Touchpad Module
DD

Disassembly Procedures 1-13
SSD Module Removal 0
Prerequisite:
Battery Pack Removal
1. Disconnect the 45-pin USB board FFC from the USB board connector (A) and the
mainboard connector (B). Then remove the 45-pin USB board FFC (Figure 1-14).
Figure 1-14. SSD Module Removal
2. Remove one (1) screw securing the SSD module in place (Figure 1-15).
Figure 1-15. SSD Module Removal
AB

1-14 Disassembly Procedures
3. Remove the SSD module (C) from the mainboard connector (D) (Figure 1-16).
Figure 1-16. SSD Module Removal
CD
WEEE Annex VII Component:
SSD Module

Disassembly Procedures 1-15
LCD Module Removal 0
Prerequisite:
Battery Pack Removal
1. Disconnect the G-sensor cable from the USB board connector (A) (Figure 1-17).
2. Unroute the G-sensor cable from the cable guide (B) (Figure 1-17).
Figure 1-17. LCD Module Removal
3. Disconnect the eDP cable from the mainboard connector (C) (Figure 1-18).
Figure 1-18. LCD Module Removal
A
B
C

1-16 Disassembly Procedures
4. Remove six (6) screws securing the LCD hinges in place (Figure 1-19).
Figure 1-19. LCD Module Removal
5. Lift the top assembly until it is fully open (Figure 1-20).
Figure 1-20. LCD Module Removal

Disassembly Procedures 1-17
6. Close the top assembly and lift both LCD hinges until they are fully extended
(Figure 1-21).
Figure 1-21. LCD Module Removal
7. Open the top assembly again. Then remove the LCD module away from the top
assembly (Figure 1-22).
Figure 1-22. LCD Module Removal

1-18 Disassembly Procedures
USB Board Removal 0
Prerequisite:
Ensure that the Fan has been disassembled prior removing the USB board.
1. Remove three (3) screws (A) securing the left side of LCD hinge in place (Figure 1-23).
Figure 1-23. USB Board Removal
2. Lift the top assembly until it is fully open (Figure 1-24).
Figure 1-24. USB Board Removal
A