Acer TravelMate 3000 User manual

Acer TravelMate 3000 Series
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

II
Revision History
Please refer to the table below for the updates made on TravelMate 3000 service guide.
Date Chapter Updates
2005/3/16 First Released Version

III
Copyright
Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

IV
Conventions
The following conventions are used in this manual:
SCREEN MESSAGES Denotes actual messages that appear
on screen.
NOTE Gives bits and pieces of additional
information related to the current
topic.
WARNING Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions
relevant to the accomplishment of
procedures.

V
Preface
Before using this information and the product it supports, please read the following general information.
1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.

Chapter 1 1
Chapter 1 System Specifications1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Hardware Specifications and Configurations . . . . . . . . . . . . 23
Chapter 2 System Utilities 32
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 3 Machine Disassembly and Replacement 45
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . 47
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . 49
Removing the miniPCI/Memory/HDD Module/Keyboard . . . 50
Seperate the LCD module and main unit . . . . . . . . . . . . . . . 52
Disassemble the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . 53
LCD module disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
HDD Disassembly and Reassembly . . . . . . . . . . . . . . . . . . . 58
Chapter 4 Troubleshooting 59
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . 63
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Phoenix BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . 66
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . 70
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Chapter 5 Jumper and Connector Locations 75
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Clear CMOS Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 6 FRU (Field Replaceable Unit) List 79
Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Appendix A Model Definition and Configuration 90
TravelMate 3000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Appendix B Test Compatible Components 91
Microsoft® Windows® XP Pro Environment Test . . . . . . . . . 92
Appendix C Online Support Information 94

Chapter 1 1
Features
Below is a brief summary of TM3000 features:
Performance
TIntel Dothan processor 730,740,750,760,770
TIntel Celeron M 90um processor 350, 360, 370
TIntel®915GM chipset
T256/512 MB of DDRII533/DDRII 400 SDRAM standard, upgradeable to 2GB with dual soDimm
modules
T2.5”, 9.5mm, 40/60/80 GB and above high-capacity, Enhanced-IDE hard disk
Display
TLCD support 12.1” Wide WXGA
TAnalog CRT DAC interface support, up to 2048x1536 mode
TDedicated LFP(local flat panel) LVDS interface
TSupport DVMT 3.0
TVideo DVD/ PC-VCD support
TMax memory allocation support base on total system memory
T1 MB or 8 MB of pre-allocated memory supported
TDual Independent display pipes
Multimedia
TInternal speakers x2
TInternal Microphone x1
TExternal Microphone/Line-in jack
TExternal Headphone/SPDIF jack
THD audio interface
TMulti-stream DirectSound and DirectSound 3D acceleration
TS/PDIF output for PCm or AC-3 content
Communication
TS/W modem 56K V.92 on MDC daughter card
TBroadcom 10/100/1G LAN solution
T802.11a/b, 802.11a/b/g support
TSupport Bluetooth 1.1 by BU5 Bluetooth mini USB module
TBuilt-in 2 Antenna
TOne type 3B Mini-PCI slot
System Specifications
Chapter 1

2Chapter 1
Keyboard and Pointing Device
T85/86/88 keys Windows keyboard
TBuilt-in touchpad pointing device
TFour cursosr keys, two Windows®keys, hot key controls, embedded numeric keypad
T6 easy-launch buttons ( internet, email, wireless LAN, Bluetooth®, Empowering key and one user-
programmable button)
Expansion
TOne Type II PCMCIA CardBus slot
TOne type II miniPCI slot
TUpgradeable memory modules
TAcer ezDock4 support
I/O Ports
TModem (RJ-11) port
TOne RJ-45 jack for LAN (Ethernet 10/100/1000 Base-T)
TOne external display (VGA) port
TOne Microphone/line-in port
TOne Headphone/speaker/line-out port(Support SPDIF)
TOne Infrared (FIR) port
TOne IEEE 1394 port
TThree USB 2.0 ports
TOne 4-in-1 card reader (MS/MS Pro/MMC/SD)
TAcer ezDock4 support
TDC-in jack for AC adaptor
Security
TKensington lock slot
TBIOS user and supervisor password support
Software
TAcer Launch Manager
TAcer eManager
TAcer System Recovery CD
TAcer disc-to-disc recovery3
TNorton AntiVirusTM
TAdobe®Reader®
TCyberLinlk®PowerDVD®
TNTI CD-MakerTM

Chapter 1 3
System Block Diagram

4Chapter 1
Board Layout
Top View
Bottom View

Chapter 1 5
Number Item
CN2 Modem cable
CN3 Switch board
CN4 Internal keyboard
CN5 LCD
CN6 HDD
CN7 Touchpad board
CN8 Bluetooth module
CN9 MDC modem
CN10 PC card
CN11 Internal speaker
CN12 Internal MIC
CN13 RJ11/RJ45
CN14 CRT
CN15 USB
CN16 USB
CN17 EZ4
CN18 Mini PCI slot
CN19 RTC battery
CN20 DDR2 slot
CN21 Audio board
CN22 Card reader
CN23 Fan
CN24 USB
CN25 1394
PJ2 DC board
PJ3 Battery

6Chapter 1
Outlook View
A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.
Front Open View
#Icon Item Description
1 Display screen Also called LCD (liquid-crystal display),
displays computer output.
2 Launch keys Special keys for launching E-mail, Internet
browser, eManager and frequently used
programs.
3 Status indicators Light-Emitting Diodes (LEDs) that turn on
and off to show the status of the
computer’s functions and components.
4 Palmrest Comfortable support area for your hands
when you use the computer.
5 Click buttons (left,
center and right)
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
6 Touchpad Touch-sensitive pointing device which
functions like a computer mouse.
Turns on the computer power.
7 Microphone Internal microphone for sound recording.

Chapter 1 7
8 Keyboard Inputs data into your computer
9 Power button Turns the computer on and off

8Chapter 1
Front Closed View
NOTE: The Bluetooth and Wireless buttons and indicators only work on models with Bluetooth and Wireless
features, respectively.
#Icon Item Description
1 N/A Speakers Left and right speakers deliver stereo audio
output.
2 Bluetooth
communications
Press to enable/disable Bluetooth function.
Loghts to indicate the status of Bluetooth
communications.(Manufacturing option)
3 Wireless
communication
Press to enable/disable Wireless function.
Lights to indicate the status of wireless LAN
communications.(Manufacturing option)
4 Power indicator Lights when the computer is on.
5 Battery indicator Lights when the battery is being charged
6 Speaker/Line-Out/
Headphone jack
COnnects to audio line-out devices(e.g.
speakers, headphones)
7 Microphone INternal microphone for sound recording.
8 Infrared port Interfaces with infrared devices(e.g. infrared
printer and IR-aware computer)
# Item Description
# Item Description
# Item Description

Chapter 1 9
Left View
#Icon Item Description
1 N/A External display port Connects to a display device(e.g. external
monitor, LCD projector)
2 Network LAN Jack Connects to an Ethernet 10/100/1000
based network.
3 RJ-11 Modem jack Connects to a phone line.
4 Two USB 2.0 ports Connect to Universal Serial Bus (USB) 2.0
devices (e.g., USB mouse, USB camera).
# Item Description
# Item Description
# Item Description

10 Chapter 1
Right Panel
#Icon Item Description
1PCCardslot
Connects to one Type II CardBus PC Card.
2 4-in-1 card reader Accepts MS, MMC, MS PRO, and SD
cards.
Note: Only one card can operate at any
given time.
3 N/A PC Card slot eject
button
Ejects the PC Card from the slot.
4 One USB2.0 port Connect to Universal Serial Bus (USB) 2.0
devices (e.g., USB mouse, USB camera).
5 IEEE 1394 port Connects to IEEE 1394 devices.
6 N/A Ventilation Slots Enable the computer to stay cool.
7 Security keylock Connects to a Kensington-compatible
computer security lock.
# Item Description
# Item Description
Note:
# Item Description
Note:

Chapter 1 11
Rear Panel
#Icon Item Description
1 Power jack Connectos to an AC adaptor
2N/A Battery Nay Houses the computer’s battery pack
3 124-pin Acer ezDock
connector
Connects to Acer ezDock
# Item Description

12 Chapter 1
Bottom Panel
#Icon Item Description
1 N/A Battery bay Houses the computer’s battery pack
2 N/A Battery lock latches Lock the battery in place.
3 N/A cooling fan Helps keep th ecomputer cool.
Note: Do not cover or obstruct the opening
of the fan.
4 N/A Ventilation slots Enable the computer to stay cool.
5 N/A Memory compartment Houses the computer’s main memory
6 N/A Battery release latch Unlatches the battery to remove the battery
pack.
# Item Description
Note

Chapter 1 13
Indicators
The computer has three easy-to-read status icons on the left side of the keyboard, and four located on the
front of the computer.
Icon Function Description
Caps lock Lights when Caps Lock is activated.
Num lock Lights when Num Lock is activated.
HDD Lights when the disc drive is active
Bluetooth
communications
Indicates that (optional) Bluetooth is
enabled.
Wireless
communication
Indicates status of wireless LAN communi-
cation.
Power indicator Lights when the computer is on.
Battery indicator Lights when the battery is being charged

14 Chapter 1
Launch Keys
The four launch keys are located above the keyboard on the left hand side. They are designated as the mail
button, the Web browser, the Acer Empowering Key, and a user programmable button.
Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email
and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run
the acer Launch Manager.
In addition, there are two launch keys at the front panel. Even when the cover is closed, you can easily access
the features of Wireless and Bluetooth. However, the Wireless and Bluetooth keys cannot be set by users.
Launch Key Default application
Email Email application
Web browser Internet browser application
Acer eManager application
PUser-programmable
Description Default application
Bluetooth
communications
Press to enable/disable Bluetooth
communications.
Wireless
communication
Lights to indicate the status of wireless LAN
(optional) communications.
"Acer eManager" on page 24
"Launch Manager" on page 26
Launch key Default application
P