Acer TravelMate 720 Owner's manual

P/N: 46.42703.001 1
User’s Guide Supplement
TravelMate 720
This supplement to the TravelMate 720 series notebook
computer user’s guide includes additional information
previously not included in the user’s guide.
Contents
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Online Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . 6
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Troubleshooting
2 User’s Guide Supplement
Troubleshooting
The TravelMate 720 series notebook computer incorporates
an advanced design that delivers onscreen error message
reports to help you solve problems. In addition, this series
of notebook computers ship with PC-Doctor, a powerful
diagnostic tool, that helps you determine hardware
configuration and clarify hardware or software problems.
❑If the system reports an error message or an error
symptom occurs, refer to Chapter 6 of the user’s
manual.
❑If you suspect the system has a problem, run PC-Doctor
to diagnose it. See the following section.
Using PC-Doctor
Before running the program, take note of the following
actions you may need to take:
1. Disconnect any external devices (i.e., PC Cards, external
mouse).
2. Open System Properties to check and make sure the
components you diagnose are enabled.
To open the properties window for the system, click on
Start, Settings, Control Panel, then double-click on
System.
3. Close all application programs (i.e., fax or
communication program) if you plan to diagnose the
modem.
To run PC-Doctor, simply double-click on the PC-Doctor
icon located on the Windows desktop. You can also access
PC-Doctor by clicking on Start, Programs, PC-Doctor, then
click on the PC-Doctor program.
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Troubleshooting
3
If PC-Doctor does not report a system error, reinstall the
software driver from the Recovery CD for the component
you suspect has a problem. If you still have problems, you
can access our online and internet technical support
services. Please see the following section for details.
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Online Services
4 User’s Guide Supplement
Online Services
There are three ways to access Acer for technical support
and information:
❑Internet service worldwide, visit http://www.acer.com
❑Online service in the United States and Canada, call
1-800-816-2237
❑Technical support numbers in various countries
You can view a list of technical support numbers by clicking
on Start, Settings, Control Panel, then double-click on
System. Click on the Support Information button.
Before you call
Please have the following information available when you
call Acer for online service, and please be at your computer
when you call. With your support, we can reduce the
amount of time a call takes and help solve your problems
efficiently.
1. If there are error messages or beeps reported by your
computer, write them down as they appear on the screen
(or the number and sequence in the case of beeps).
2. If you are able to run the PC-Doctor diagnostic tests,
locate the log file by selecting Windows, Test Log in the
PC-Doctor menu bar.
3. If you haven’t registered your notebook computer, you
will be required to register during your first call to Acer.
You are required to provide the following information:
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Online Services
5
Name:_________________________________________
Address:_______________________________________
_______________________________________________
Telephone number:_____________________________
Machine and model type:_______________________
Serial number:_________________________________
Date of purchase:______________________________
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Additional Notices
6 User’s Guide Supplement
Additional Notices
Modem Notice
This equipment has been approved to [Council Decision 98/
482/EC - “CTR 21”] for pan-European single terminal
connection to the Public Switched Telephone Network
(PSTN). However, due to differences between the individual
PSTNs provided in different countries, the approval does
not, of itself, give an unconditional assurance of successful
operation on every PSTN termination point. In the event of
problems, you should contact your equipment supplier in
the first instance.
Copyright Protection Notice
The copyright protection technology included in this
product is protected by specific U.S. patents method claims
as well as various other intellectual property rights of
Macrovision Corporation and other rights owners. This
copyright protection technology may not be used without
the expressed written permission of Macrovision
Corporation and, unless otherwise authorized by
Macrovision Corporation, is intended only for home and
other limited viewing uses. Any reverse engineering or
disassembly is strictly forbidden.
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