ACTICHECK THE ASSURE User manual

Life saving
wristband
User guide

W e lco m e to y o u r Assure.
At Actich e ck w e cre ate d th e Assure to be a p e rs o n al m o n ito r an d ale rt s y s te m ,an d
h e lp p e o p le liv e life w ith co n fide n ce .
T h e Assure is a s im p le to u s e w ris tban d cre ate d fo r an y o n e w h o s p e n ds a
s ig n ifican t am o u n t o f tim e alo n e ;s o lo s e n io rs ,lo n e w o rk e rs ,s o lo s p o rts p e o p le an d
th o s e w ith a co n ditio n th at m ig h t m ak e th e m v u ln e rable .
W e de s ig n e d th e Assure to be w ate rp ro o f an d to h av e a o n e y e ar batte ry life s o it
can be w o rn all th e tim e ,as y o u n e v e r k n o w w h e n y o u ’ll n e e d it.T h e Assure s y s te m
g iv e s y o u an aw ard-w in n in g ,co m fo rtable s m artban d th at co n n e cts y o u to ch o s e n
fam ily ,frie n ds an d n e ig h bo u r s -ju s t w h e n y o u n e e d it.
T h e Assure ban d lin k s to a bas e s tatio n to g iv e re s ilie n t h o m e & g arde n co v e rag e an d
can lin k to a s m artp h o n e ap p s o y o u can h av e co v e rag e w h e re v e r y o u h av e a s ig n al.
W e h av e bu ilt a g re at co m bin atio n o f w ay s to call fo r h e lp .As im p le s q u e e z e w ill
s e n d an SO S,bu t w e are als o lis te n in g fo r s e v e re falls an d h av e o u r u n iq u e w e lln e s s
ch e ck -in s w h e re y o u s e t th e tim e s o f day y o u ’d lik e th e ban d to bu z z an d s im p ly by
p re s s in g a s in g le bu tto n co n firm y o u do n ’t n e e d h e lp .
Ple as e tak e th e tim e to re ad th e re s t o f th is g u ide as it w ill h e lp y o u to m ak e th e
m o s t o f y o u r Assure s y s te m
W e h o p e th e Assure h e lp s y o u liv e w ith co n fide n ce .
K arl G ibbs
Founder
s

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C o n te n ts
T h e Assure ban d an d bas e 5
Ho w th e Assure calls fo r h e lp 6
Pre -ale rt ch e ck s 9
Se ttin g u p y o u r s y s te m 12
M an ag in g y o u r Assure s y s te m 2 0
Fittin g y o u r Assure ban d 2 2
Go An y w h e re -th e s m artp h o n e ap p s 2 4
T ro u ble s h o o tin g 30
C u s to m e r s e rv ice 33

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T h e Assure ban d
T h e Assure ban d is de s ig n e d to be w o rn all th e tim e an d fit w ith a m o de rn life s ty le .
T h e ban d is m ade fro m m e dical g rade s ilico n e an d s h o u ld be w o rn as s n u g ly as
is co m fo r table .T h e ban d carrie s a ‘p u ck ’w h ich is m o n ito r in g fo r activ ity ,s ig n s o f
a s e v e re fall an d w h e th e r it is be in g w o r n .T h e p u ck h as e as y to p re s s bu tto n s o n
e ith e r s ide .Pre s s in g bo th bu tto n s w ith a s im p le s q u e e z e in itiate s a call fo r h e lp
w h ils t m in im is in g fals e alarm s .T o co n firm y o u are O K ju s t p re s s a s in g le bu tto n .
T h e Assure ban d is co m fo rtable to w e ar,w ate rp ro o f an d h as a o n e y e ar batte ry life
– o n ce y o u p u t it o n th e re is n o re as o n to tak e it o ff.
T h e Assure ban d can als o lin k th ro u g h a s m artp h o n e ap p (s e e p ag e 2 4).Ho w e v e r
s m ar tp h o n e s s h o u ld n o t be u s e d in p lace o f a bas e in a fix e d lo catio n as th e ir
co v e rag e is le s s re liable
T h e Assure bas e
T h e Assure bas e p as s e s m e s s ag e s fro m y o u r ban d to th e Actich e ck s e rv e r an d h as
e x ce lle n t h o m e an d g arde n co v e rag e .It h as be e n de s ig n e d fo r re liability ,s im p licity
an d e le g an ce .
W ith y o u r Assure s y s te m y o u w ill als o fin d
1x In te r n e t cable
1x Po w e r/ch ar g in g cable
1x W all p lu g (in te rn atio n al)
1x U s e r G u ide (th is !)
3x Re s p o n de r in v itatio n s

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Ho w th e Assure calls fo r h e lp
Yo u r Assure h as th re e ale r t trig g e rs an d tw o
w arn in g n o tificatio n s .
SO S calls
T h is is w h e n th e u s e r in itiate s th e ale rt w ith
a s im p le s q u e e z e o f th e ban d.
T h e s q u e e z e
Place a th u m bo n a bu tto n o n o n e s ide an d
fo re fin g e r o n th e o th e r an d g e n tly s q u e e z e
to g e th e r u n til y o u are aw are o f a click .T h e
ban d w ill co n fir m th e ale rt w ith a dis cre te
bu z z .
Fall m o n ito r
T h e Assure s y s te m can be s e t to lis te n fo r
s ig n s o f a s e v e re fall w h ich m e an s if w e
de te ct an im p act fo llo w e d by v e ry lo w le v e ls
o f m o v e m e n t w e w ill s tart th e p re -ale rt
ch e ck s (s e e p ag e 9)

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C h o o s e tim e s du rin g th e day fo r th e ban d to bu z z (if it is be in g w o rn ).T h e w e are r
ack n o w le dg e s th e y are O K by p re s s in g a s in g le bu tto n o n th e ban d.If th e bu z z
g o e s u n ak n o w le dg e d w e w ill try tw ice m o re o v e r a fo u r m in u te p e rio d be fo re
trig g e rin g th e p re -ale rt ch e ck s .
IMPO RT AN T :T h is fu n ctio n can o n ly w o rk w h e n th e ban d h as co n n e ctiv ity th ro u g h
a bas e s tatio n o r s m artp h o n e an d s h o u ld n o t be u s e d as th e s o le m e ch an is m fo r
re m e m be rin g m e dicin e s .Aw e lln e s s ch e ck -in s h o u ld be s ch e du le d at le as t 2 0
m in u te s be fo re th e fir s t tim e it is du e ,an d w h ile th e ban d can be s e t to bu z z m o re
th an o n ce a day th e s tate d o n e y e ar batte ry life m ay be re du ce d.
T h e Assure s y s te m als o h as tw o w ar n in g n o tificatio n s th at g e n e rate e m ails to
s e le cte d re s p o n de rs .
T h e Assure bas e re p o rts its te m p e ratu re at re g u lar in te rv als .If y o u p o s itio n it
s o m e w h e re w h ich is re p re s e n tativ e o f th e g e n e ral h o u s e h o ld te m p e ratu re an d te ll
u s w h ich h o u r s are im p o rtan t to y o u w e w ill s e n d an e m ail if th e w e are r is at h o m e
bu t th e te m p e ratu re is be lo w th e s e t co m fo rt z o n e .
Yo u can als o tu r n o n th e ‘Fro s t p ro te ctio n ale rt’w h ich w ill e m ail an y o n e au th o ris e d
as an adm in is trato r to le t th e m k n o w th e bu ildin g is in dan g e r,w h e th e r o r n o t th e
w e are r is at h o m e .
T h e Assure bas e s e n ds a m e s s ag e e v e ry 15 m in u te s h o w e v e r if th e re is a p o w e r cu t,
in te rn e t o u tag e o r an accide n tal u n p lu g g in g an d w e do n ’t h e ar fro m th e bas e fo r
45 m in u te s w e w ill e m ail all adm in is trato rs to le t th e m k n o w .
If y o u h av e a ce llu lar bas e th e re is a 48 h o u r back u p batte ry w h ich s ig n ifican tly
re du ce s th e lik e lih o o d o f lo s t co n n e ctio n s .
Wellness check-Ins: Unresponsive alert
Cold at home alert
Lost connection alert

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Pre -ale rt ch e ck s
T h e Assure s y s te m g iv e s y o u tw o o p p o rtu n itie s to can ce l th e ale rt;if y o u do n o t
re s p o n d to e ith e r th e fu ll ale rt is in itiate d.
Ban d bu z z
W h e n e v e r th e ban d bu z z e s th is is co n fir m atio n th at an ale rt is abo u t to s tart an d
an in v itatio n fo r y o u to p re s s a s in g le bu tto n to co n firm y o u do n o t n e e d h e lp .If
y o u do n ‘t p re s s a s in g le bu tto n w ith in aro u n d 8 s e co n ds th e re w ill be an au to m ate d
ch e ck call.If it is p ro g ram m e d to ,th e bas e w ill als o s o u n d as an o th e r in dicato r th at
an ale rt s e q u e n ce is in p ro ce s s .
How to press a single button with your thumb.
Au to m ate d ch e ck call
The phone number linked with the Assure base will be called and a voice
message will prompt you to press ‘1’ on your telephone keypad or to say
‘cancel’ if you do NOT need help.
If the band is connected via the smartphone app we will call the smartphone.

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T h e ale rt s e q u e n ce
O n ce an ale rt h as be e n trig g e re d an d th e p re -ale rt ch e ck s h av e g o n e u n an s w e re d
th e Actich e ck s y s te m s tarts to call y o u r re s p o n de rs .T h is is w h o e v e r h as be e n
e n te re d in to th e s y s te m an d h as ag re e d to acce p t calls fo r y o u .O fte n th is w ill be
fam ily ,frie n ds an d n e ig h bo u r s bu t it co u ld als o be a p ro fe s s io n al care r/re s p o n de r
if y o u h av e arran g e d it w ith th e m .T h e s y s te m m u s t n o t be co n fig u re d to call
e m e rg e n cy s e rv ice s (e .g .999).
T h e s y s te m au to m atically calls re s p o n de rs ,in a co n fig u rable o rde r,u n til o n e o f
th e m an s w e rs .
Spoken
E Mailed
Texted
Each call which is answered will be read a message telling them that you are
asking for help and asking them to press ‘1’ on their telephone keypad, or say
‘yes’, if they are willing to take responsibility. We will cycle through your
responder list twice to try and get a positive response. If you are unsure that
there will always be cover you could subscribe to our ‘fall back monitoring’
service (see page 18).
Once someone accepts responsibility we will read them your address, access
instructions and ‘in case of emergency’ information. We will also text and
email this information to them.

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Se ttin g u p y o u r s y s te m
You will need access to your email for this.
The Acticheck Assure uses a combination of email messages and phone voice
messages to connect to users. This requires validation of both the email
address and telephone number.
The person who wears the band is referred to as a WEARER and people who
are contacted when help is required are called RESPONDERs who will all need
to register on the system. The first person to register needs to have an email
address. Sometimes this may be a friend or relative who is setting up the
system for someone else; in this case the wearer does not need to have their
own email address.
Step 1: Setting up your account
Go to my.acticheck.com and select ‘Register’ then enter your email address.
Wait for the email to arrive and follow the instructions. Ensure you click on
appropriate link to say whether you are setting the system up for yourself or
someone else.
If you are setting up the system for yourself choose the ‘WEARER’ link and you
will then be asked the following information:
●Your name: the name that will be announced to your responders so use
a name that they will recognise.
●Username: this is a unique name, often your real name without spaces,
that you can use instead of your email address to log in.
●Password: you will need this password to log in.
●Phone number: This is the number that is called when an alert is raised
and is ideally a landline at the same location as the base.
To simplify the installation process we also recommend you enter the following
information.
●Base Registration Code: This is printed on labels on the base and box.
●Address and postcode: This will be announced to your responders and

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so must be where the base is located. The postcode is used to locate the
address on a map.
Next - Go to Step 2 to continue setting up your Assure system.
If you are setting the system up for someone else choose the ‘RESPONDER’
link. You will then be asked for the following information:
●Your name: this is the name that will appear to your wearer(s).
●Username: this is a unique name you can use instead of your email
address to log in.
●Password: enter a password for you to use when you log in.
●Phone number: this your number that is called when an alert is raised.
●Postcode: this helps us locate RESPONDERs
Now log in using either your username or email address - the password will
work for either.
1. Select NEW WEARER (left hand menu) then ‘Add New User’.
2. Complete all the details for the new WEARER.
3. As an administrator RESPONDER you can now go to MY WEARERS and
select ‘View User Panel’. This will take you to the WEARER panel where
you can change the system settings and add new RESPONDERs.
Step 2: Verifying your phone number
IMPORTANT: Your phone numbers must be verified by answering and
responding to an automated phone call. The system will not work without
verifying the number. You should verify your own number by selecting
DASHBOARD on your portal and following the instructions in the number
verification screen.
1. Please double check the number. If it is not correct edit the number and
click on Save Changes.
2. Lines that use a call blocker will need to follow the instructions in the
registration email.
3. When you are content with the phone number click on
4. Follow the spoken instructions

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Step 3: Positioning your base
Your base comes with two 1.8m cables. One is a blue RJ45 internet network
connection cable: one end plugs into your broadband/internet router and the
other into the back of your Assure base, though this is not essential for a cellular
system.
The other is a power/charging (mini-USB) cable. If there is a spare USB socket
on your internet router this should be plugged in there, otherwise it will need to
be connected via the Power Supply Unit (provided) into a wall socket.
You should find a position in which both cables can be easily connected and
where the Assure base is at least 30cm away from the router.
The Assure base is designed to be used either upright or flat.
Ste p 4 :C o n n e ctin g y o u r bas e
So ck e ts
Bu tto n s Lig h ts
In te rn e t (RJ45)
Fro n t Back
Po w e r (m in i U SB)
Vo lu m e do w n
Vo lu m e u p
In te rn e t co n n e ct
Ban d co n n e ct
Atte n tio n

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ST ANDARDET HERNET SYST EM :W h e n y o u h av e co n n e cte d y o u r bas e to y o u r ro u te r
an d p o w e r w ait u n til th e in te rn e t lig h t co m e s o n .If y o u e n te re d th e bas e co de
du rin g re g is tratio n th e bas e s h o u ld au to m atically co n n e ct an d it w ill m ak e a bin g -
bo n g s o u n d.
N o w re tu r n to th e Actich e ck p o rtal.If y o u did n o t e n te r th e 12 ch aracte r re g is tratio n
co de (p rin te d o n th e labe l o n th e bas e ) w h e n y o u cre ate d y o u r acco u n t y o u s h o u ld
be p ro m p te d to add y o u r bas e (if n o t click o n SET U P A BASE) th e n e n te r th e co de
in th e bo x o n y o u r s cre e n .N o w w ait u n til th e in te rn e t lig h t o n th e bas e co m e s
o n .T h is m ay tak e a fe w m in u te s .
C ELLU LAR SYST EM :C o n n e ct y o u r Assure bas e to th e p o w e r (u s in g th e black cable
an d e ith e r p lu g g in g in to a U SBp o rt o n y o u r bro adban d ro u te r o r in to th e s u p p lie d
Po w e r Su p p ly U n it).T h e Assure ce llu lar bas e h as an o p tio n al batte ry back u p th at
p ro v ide s 48 h o u r o p e ratio n if th e p o w e r fails .T o fit th e batte rie s (s u p p lie d in th e
p o w e r s u p p ly u n it bo x ) firs t dis co n n e ct th e p o w e r,re m o v e th e re ar p an e l an d fit
th e batte rie s w ith th e tip co n n e ctin g to th e +.N o w re co n n e ct th e p o w e r cable .
T h e bas e h as an in te g rate d ce llu lar m o de m s o do e s n o t re q u ire a bro adban d
co n n e ctio n h o w e v e r w e re co m m e n d th at y o u co n n e ct th e bas e to y o u r bro adban d
ro u te r,if av ailable ,u s in g th e p ro v ide d blu e cable .Pro ce e d w ith re g is te rin g th e bas e
as de s cribe d abo v e .
Step 5: Adding a base location
If y o u e n te re d y o u r addre s s an d p o s tco de du rin g re g is tratio n y o u r bas e lo catio n
w ill alre ady be co n fig u re d an d y o u can s k ip th is s te p .If n o t,g o to M Y BASE,click o n
an d e n te r y o u r addre s s .T h is is th e addre s s th at w ill be an n o u n ce d to
y o u r re s p o n de rs alo n g w ith an y acce s s in s tru ctio n s th at y o u e n te r.

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Step 6: Connecting your wristband
Yo u s h o u ld n o w be p ro m p te d to s e tu p y o u r ban d.
Re ady in g y o u r Assure bas e
Pairing to a base for the first time
W h e n a bas e is fir s t re g is te re d it w ill lis te n fo r a ban d to be p aire d w ith it.
T h e bas e w ill de fau lt to p air in g m o de as in dicate d by a flas h in g BAN Dlig h t .
T h e s cre e n s h o u ld dis p lay a g u ide fo r y o u to fo llo w to re g is te r y o u r ban d.If n o t,
click o n an d p re s s and hold th e VO LU ME DO W N bu tto n o n y o u r bas e
u n til th e BANDlig h t s tar ts to flas h .
Subsequent pairing to a base (BAND light not flashing)
O n ce a bas e h as be e n re g is te re d an d p aire d w ith a ban d it w ill o n ly p air if
s p e cifically as k e d to do s o .T o p air a ban d to s u ch a bas e p re s s and hold th e
VO LU ME DOW N bu tto n u n til th e BANDlig h t s tarts to flas h .T h is s h o w s th at
th e bas e is w aitin g fo r 60 s e co n ds to p air w ith a n e w ban d.
Pairin g y o u r ban d
IMPORTANT: Once started this process
must be allowed to complete with the band
close to the base. Do not walk away with the
band until the lights stop flashing to signify
the end of the process.
Yo u s h o u ld h o ld y o u r ban d lo o s e ly rath e r
th an w e arin g it w h e n p airin g to th e bas e .
N o w h o ld y o u r ban d an d p re s s e ith e r o r
bo th bu tto n s w h ile y o u are clo s e to th e
bas e (w ith in 2 m ).

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T h e bas e IN T ERNET an d BANDlig h ts w ill alte rn ate an d th e o n s cre e n in s tallatio n
p ro ce s s w ill co n firm th e p airin g .O n ce co n fir m e d,bo th th e IN T ERNET an d th e BAN D
lig h ts s h o u ld n o w s h o w s o lidly .
N o w p u t it o n y o u r w ris t (s e e p ag e 2 2 ) an d s q u e e z e bo th bu tto n s to s tart an
ale rt.Afte r a s h o rt de lay y o u s h o u ld fe e l th e ban d bu z z an d h e ar th e bas e p re -
ale rt s o u n d.If y o u p re s s e ith e r bu tto n (w ith o u t p re s s in g th e o th e r) w ith in aro u n d 8
s e co n ds th e ale rt w ill can ce l an d y o u w ill h e ar th e bas e co n firm atio n s o u n d.T ry th is
a fe w tim e s w h ils t w alk in g aro u n d y o u r h o u s e an d g arde n to ch e ck co v e rag e .N o w
try rais in g an ale rt.Sq u e e z e bo th bu tto n s bu t th is tim e do n o t p re s s a bu tto n to
can ce l.Yo u w ill h e ar th e bas e ch an g e to an ale rt s o u n d an d y o u r p h o n e s h o u ld rin g .
An s w e r it an d lis te n to th e m e s s ag e an d fo llo w th e in s tru ctio n s to can ce l th e ale rt.
Do n ’t w o rry abo u t fals e alarm s at th is s tag e u n le s s y o u h av e alre ady s e t u p s o m e
re s p o n de rs .
Step 7: Your network of responders
Yo u r Assure s y s te m is n o w s e t u p to rais e ale rts bu t n e e ds to k n o w w h o to call if
y o u n e e d h e lp .C lick o n an d th e n Ev e ry re s p o n de r
m u s t h av e a te le p h o n e n u m be r w h e re th e y can be co n tacte d.If p o s s ible ,w e als o
re co m m e n d p ro v idin g th e ir e m ail addre s s w h ich w ill le t th e m cre ate th e ir o w n
acco u n t an d h av e m o re co n tro l o v e r w h e n th e y w ill be av ailable to h e lp .W e adv is e
th at y o u co n tact y o u r re s p o n de rs dire ctly be fo re e n te rin g th e ir de tails s o th e y
k n o w to e x p e ct an au to m ate d p h o n e m e s s ag e an d e m ail.W h e n y o u h av e e n te re d
all th e de tails click o n at th e to p r ig h t o f th e s cre e n .
W e w ill th e n m ak e a v e rificatio n call to y o u r re s p o n de r to v e rify th e y are w illin g
to tak e ale rt calls .W e re co m m e n d y o u h av e at le as t th re e re s p o n de rs s o th e re is
alw ay s s o m e o n e av ailable s h o u ld y o u n e e d h e lp .
Yo u can m ark o n e o r m o re o f y o u r re s p o n de rs as an ‘adm in is trato r ’s o w h e n th e y
lo g in to th e ir acco u n t at m y actich e ck .co m th e y can ch e ck y o u r activ ity g rap h w h ich
s h o w s th e m th at y o u are OK .Fin d o u t m o re abo u t adm in is trato rs o n p ag e 2 0.

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To get to the ‘settings’ menu click on your name in the top
left corner of the screen. From here you can review and
change your In Case of Emergency Information (e.g.
medications) and Public Profile (e.g. Date of Birth and other
information helpful to emergency services). You can also
log out of the dashboard here.
Remember to click on to save your changes.
Adding ‘Fallback monitoring’
Our Fallback monitoring service gives you confidence that if none of your
responders are able to accept and alert there will be a professional who does.
Acticheck use a Telecare Services Association accredited monitoring centre
who will assess the situation and ensure it is dealt with, either by one of your
responders or by the emergency services.
If you have already subscribed to the service it will be shown on your ‘My
Responders’ screen. If you don’t have it and would like add it then click on the
‘Add Call Centre’ and follow the onscreen instructions.
IMPORTANT: If the monitoring centre needs to contact the emergency services
they will benefit from knowing your property Access Instructions ('MY BASE'
then 'Edit'), Public Profile and In Case of Emergency information (see below).
Review your settings
Your installation is now complete.
Our As a final test, after warning your responders , you could raise an alert by
squeezing your band. Do not answer your phone when it rings and this will
trigger alert calls to your responders.
There is more information and support available at www.acticheck.com/support

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M an ag in g y o u r Assure s y s te m
Yo u are u n iq u e ,an d s o is y o u r n e tw o rk o f re latio n s h ip s .At Actich e ck w e h av e
de s ig n e d th e Assure s o y o u can h av e it fit y o u r circu m s tan ce s an d y o u r das h bo ard
(p o rtal) is w h e re y o u can cu s to m is e th e s y s te m to y o u r n e e ds .
Allo w in g ‘adm in is trato rs ’
W h e n s o m e o n e is co n firm e d as a re s p o n de r an d h as v e rifie d th e ir e m ail addre s s
an d p h o n e n u m be r y o u can m ark th e m as an adm in is trato r by tick in g th e bo x in
th e ir p an e l in ‘M Y RESPO NDERS’
T h e y w ill th e n :
●Be able to lo o k afte r y o u r s e ttin g s as if th e y w e re y o u .
●Be able to ch e ck w h e th e r y o u are activ e ,o u t,o r at h o m e bu t n o t activ e (an d
m ay be n e e din g h e lp ).
●N e v e r ag ain n e e d th e y h av e th e w o rry o f w h e th e r an u n an s w e re d call
m e an s y o u are o u t o r in n e e d o f h e lp !
Fin din g y o u r w ay aro u n d th e das h bo ard
●Pe rs o n al an d addre s s in fo rm atio n is acce s s ible by click in g o n th e p e rs o n ’s
n am e (to p le ft).
●T im in g o f w e lln e s s ch e ck -in s ,fall m o n ito rin g s e n s itiv ity an d bu z z s tre n g th s
are av ailable in M Y BAN D.
●Bas e lo catio n ,bas e s o u n ds an d C o m fo rt Zo n e s e ttin g s are in M Y BASE.
He lp to co m p le te s p e cific tas k s is av ailable at w w w .actich e ck .co m /s u p p o rt