ACTICHECK THE ASSURE User manual

Life saving
wristband
User guide

Welcome to your Assure
At Acticheck we created the Assure to be a personal monitor and alert system,
and to help people live life with confidence.
The Assure is a simple to use wristband created for anyone who spends a
significant amount of time alone; solo seniors, lone workers, solo sports people
and those with a condition that might make them vulnerable.
We designed the Assure to be waterproof and to have a one year battery life so
it can be worn all the time, as you never know when you’ll need it. The Assure
system gives you an award-winning, comfortable wristband that can alert your
chosen family, friends, neighbours and even an optional response centre.
The Assure wristband links to a base station to give resilient home & garden
coverage and can link to a smartphone app so you can have coverage wherever
your phone has a signal.
We have a great combination of ways to call for help. A simple squeeze will send
an SOS, but we can also monitor for severe falls and our unique I’m OK checks -
where you set the time(s) of day you would like the wristband to buzz and simply
by pressing a single button confirm that all is well - are an ideal way to confirm
the wearer is up in the morning and OK before bed.
Please take the time to read the rest of this guide as it will help you to make the
most of your Assure system.
We hope the Assure helps you live with confidence.

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The Assure wristband
The Assure wristband is designed to be worn all the time and fit in with a modern
lifestyle.
The wristband is made from medical grade silicone and should be worn as snugly
as is comfortable. It carries a ‘puck’ which is monitoring for activity, signs of a
severe fall and whether it is being worn. The puck has easy to press buttons on
either side. Pressing both buttons with a simple squeeze initiates a call for help
whilst minimising false alarms. To confirm you are OK just press either button.
The Assure wristband is comfortable to wear, waterproof and has a one year
battery life – once you put it on there is no reason to take it off. We regularly
review your battery life and will be in touch in good time about replacing your
puck to ensure continuous protection.
The Assure wristband can also link through a smartphone app (see page 24) but
smartphones should not be used in place of a base in a fixed location as their
coverage is less reliable.
The Assure base
The Assure base passes messages from your wristband to the Acticheck server
and provides excellent home and garden coverage. It has been designed for
reliability, simplicity and elegance.
With your Assure system you will also find:
1 x Internet cable
1 x Power/charging cable
1 x Wall plug
1 x User Guide (this!)
3 x Responder invitations

I’m OK checks
The simple way to confirm the wearer is up in the morning and OK before bed.
Choose suitable times during the day for the wristband to buzz (if it is being
worn). The wearer acknowledges they are OK by pressing a single button on the
wristband. If the buzz goes unacknowledged, we will try twice more over a four
minute period before triggering the pre-alert checks.
IMPORTANT: This function can only work when the wristband has a live
connection through a base station or smartphone and should not be used as the
sole mechanism for remembering medicines. An I’m OK check should be
programmed at least twenty minutes before the first time it is due. More than two
I’m OK checks a day may reduce battery life.
How the Assure calls for help
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Your Assure has three alert triggers and two
warning notifications.
SOS calls
This is when the user initiates the alert with
a simple squeeze of the wristband.
Place a thumb on a button on one side and
forefinger on the other and gently squeeze
together until you are aware of a click. The
wristband will confirm the alert with a
discrete buzz.
Fall monitor
The Assure system can be set to detect
signs of a severe fall. If this is set and there
is an impact followed by very low levels of
movement we will start the pre-alert checks
(see page 9).

Outcomes of I’m OK checks
There are four possible outcomes to a I’m OK check.
1. If the wearer confirms they don’t want help the alert is cancelled; an event
notification will show on the activity chart.
2. If there is no communication with the wristband we email administrators to
let them know.
3. If the wristband is reporting it is not being worn we email administrators to
let them know.
4. If the wristband is reporting it is being worn but there is no response from
the wearer an alert will be called.
The Assure system has two additional warning notifications that generate emails
to selected responders.
Cold at home warning
The Assure base reports its temperature at regular intervals. If you position it
somewhere which is representative of the general household temperature and
tell us which hours are important to you we will send an email if the wearer is at
home but the temperature is below the set comfort zone.
You can also turn on the ‘Frost protection alert’ which will email anyone
authorised as an administrator to let them know the building is in danger,
whether or not the wearer is at home.
Lost connection warning
The Assure base sends a message every 15 minutes but if there is a power cut,
internet outage or an accidental unplugging and we don’t hear from the base for
45 minutes we will email all administrators to let them know.
If you have a cellular base there is a 20hour back-up battery which significantly
reduces the likelihood of lost connections.
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Pre-alert checks
The Assure system gives you two opportunities to cancel the alert; if you do not
respond to either the full alert is initiated.
Band buzz
Whenever the wristband buzzes this is confirmation that an alert is about to start
and an invitation for you to press a single button to confirm you do not need help.
If you don‘t press a single button within around 8 seconds there will be an
automated check call. If it is programmed to do so, the base will also sound as
another indicator that an alert sequence is in process.
Pressing a single button with your thumb
Automated check call
The phone number linked with the Assure base will be called and a voice message
will prompt you to press ‘1’ on your telephone keypad or to say ‘cancel’ if you do
NOT need help.
If the wristband is connected via the smartphone app we will only call the
smartphone. 9

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