ADT Smart Home User manual

We hope you enjoy your new IQ Panel, your ADT Smart Home Hub. It will serve as the “brain” of your
home for many years to come. With it you can control your lights, cameras, security and much more.
You won’t need a manual to operate your IQ Panel, but you can use this guide to learn more about
the features of this amazing new device. We hope it will add to your home’s decor and make your
home safer and smarter!
-The ADT team
SECURITY &
SMARTHOME
Document: IQP23-8–18
Revised on: 11/3/2021
Software Version: 2.5.4
ADT Smart Home Hub User Guide

USING YOUR SYSTEM: BASICS
Swipe down to
access settings
Touch an icon to
view its contents
Swipe left/right
to change pages
Swipe a page away
when you are done
Navigation
Move from page to page and
access information on each
page using finger touches,
swipes, and scrolling.
Scroll up/down to reveal
additional content on a page
Dismiss
To dismiss a pop up when
you are done, swipe left or
right to dismiss.
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USING YOUR SYSTEM: MESSAGE CENTER
Contact
Easy access to ADT’s contact information.
Video Tutorials
Watch videos to help you understand your system and service better.
To watch a video, touch a thumbnail. Video will begin playing
automatically.
Video controls appear on screen, To exit, touch the “back” button.
Alerts/Alarms
Alerts and alarms from your system like low battery alerts, alarms, and
power failures.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge
All”
11/11/20
Message Center
Access your message center by touching the ADT Bellbox icon in the upper right corner. Once its open
you’ll see three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.
Messages
Messages from ADT will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”
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ADT
0808 296 3236
add.co.uk
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USING YOUR SYSTEM: EMERGENCY PANIC
Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you can
send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of emergency you are
experiencing. (Note: If your system is a Keyholder response only monitoring package this option will not be available.)
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Sensor status:
USING YOUR SYSTEM: ARMING
Arming Options
Quickly choose from “stay” or “away”
Touch to access
arming options
Sensor List
Open or active sensors
appear in a scrollable list
on the right. Touch the
icons in the upper right
corner to switch your view
to either “Active” or “All”
sensors.
?
Open
Closed
Active
Idle
Unreachable
Tampered
Synchronizing
See add’l options by touching
the “>>” icon on the right
Additional Arming Options
Select these options before choosing your arming type
Arming Stay
Arms doors and windows only
Arming Away
Arms doors, windows and motions
Additional Options
View additional arming options by touching the “>>”
icon on the right side.
Bypass
Touch the circle next to a sensor to bypass it during
the arming sequence
Exit Sounds
The panel beeps as the timer counts down. Silence
these beeps before you choose the arming type.
Entry Delay
The panel will give you time to disarm once a “delay
door” has been opened. Turn this off with a touch.
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USING YOUR SYSTEM: DISARMING
Touch to disarm
panel manually
Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the
screen. You will be prompted to enter a valid code. Failure to enter a
valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in camera
will take a photo and save it on the camera page along with the
date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch the
“disarm” icon.
Disarming Automatically
You can connect your smartphone using Bluetooth and it will
automatically disarm your IQ Panel from an “Armed Away” state when
it comes within range. To connect a phone, follow the steps shown.
*You can connect up to five (5) smartphones for
touchless disarming. You may need to enable this
setting in your Bluetooth settings.
Bluetooth
Touchless
Disarming
Step 1:
Swipe down to
access settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code
Step 5:
Touch “BLUETOOTH DEVICES”
Step 3:
Touch “ADVANCED SETTINGS”
Pair
Step 7:
Touch “ADD DEVICE” The panel will
begin searching for new devices in
range (It may take up to 60 seconds)
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your
phone and IQ Panel, ensure the numbers
match and touch “Pair” on each.
Bluetooth Pairing Request
“IQ-Panel” would like to pair
with your phone. Confirm that
the code “12345” is shown on
the “IQ-Panel”.
Cancel
Pair
BLUETOOTH PAIRING REQUEST
CANCEL
PAIR
Device: My Phone
Pairing Code: 12345
Step 6:
Put your Bluetooth device in “pairing”
mode.
Step 8:
Select your device from the list
Download the ADT
Smart Services app
in the App store or
Google Play
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ALARM EVENTS
Alarms
If the alarm is triggered the IQ Panel will sound the
siren and display a red alarm screen.
Police
When the system is armed and the alarm
is tripped or you touch the “Police”
emergency button the alarm sounds with
the “Intrusion” siren
Note: If the system is Keyholder Response
only this option will not be available.
Fire
When a Smoke or Carbon Monoxide
detector is triggered or someone taps
the “Fire” panic on the IQ Panel the
alarm sounds with the “Fire” siren.
Emergency
When you press an IQ Pendant or
trigger an emergency signal from the
IQ Panel, the alarm sounds with the
“Emergency” siren.
The ADT Smart Home Hub will automatically contact
the ADT Monitoring Centre using the Dual Path LTE &
Wi-Fi connection.
Preventing false alarms:
False alarms can be an inconvenience and potentially a waste of
emergency response resources. ADT has designed and installed
your system to reduce the potential for false alarms, here are
some tips to avoiding them.
Here’s some tips for avoiding false alarms:
-Use your system regularly, be comfortable with its operation.
-Make sure everyone who has access to your home has a valid
access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to give
you enough time to disarm the system when you open a door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile app,
bluetooth disarming, etc.)

USING YOUR SYSTEM: CAMERA
Camera Page
Your IQ Panel’s built in camera captures photos in a variety of situations:
Disarm Photos
When the panel is disarmed manually, the built in camera takes a
photograph and saves it in the “ARM/DISARM” section. These
photos are accompanied by the username of the individual who’s
code was used, the date, and the time.
Settings Photos
When someone attempts to access your panel settings with an
invalid code, the built in camera takes a photograph and saves it in
the “SETTINGS” section. These photos are accompanied by the
date and time.
Alarm Photos
When the alarm is triggered, the built in camera takes a photograph
and saves it in the “ALARMS” section.
1- View Photo
Touch a photo thumbnail on the right to
view it on the left.
2- Full Screen
Touch the photo on the left to view it
full screen. Touch it again to return to
the camera page.
Note: While viewing photos full screen
you can swipe left/right to view
additional photos
Go to your ADT Smart Services portal login in page.
You can access this from the adt.co.uk website
Existing Customers Tab.
Photos to your Phone using
ADT Smart Services
Note: For supplementary use only, not part of the Fire and Security system
Alarm Videos
When the alarm is triggered, the built in camera will record up to a 4
minute video clip. This video is stored locally on the panel only.
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2
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3- Saving Photos to a Micro SD Card
When a Micro SD card is inserted in the panel, an SD card icon
will appear. Tab that icon to see options that will allow you to
save your photos and videos to the SD card. You can select
individual photos and videos or choose to “Save All”. Once you
have selected your photos, select “Copy to SdCard”.
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Sign In
Click on “Automation”
Then click “Edit” on the “Panel Camera Disarm Image
Uploads” section
Add Recipients to receive disarm photos to
smartphone.
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USING YOUR SYSTEM: SETTINGS
Settings Tray
Access common settings by swiping down
from the top of the screen.
Security Status
See your panel’s
security status in the
upper right. Touch it
to go directly to the
security page
Battery & Radios
Touch an icon to get
more information
-Battery level
-Wi-Fi connection
-Bluetooth status
-LTE connection
Volume
Slide left/right to
adjust the panel voice
Brightness
Slide left/right to
adjust the screen
brightness
Settings
Touch to access the
full settings page.
From there you can
also access “Advanced
Settings” (which will
require a passcode)
Messages & Alerts
Touch to access the message
center including ADT’s contact
information, video tutorials, and
system messages
Photo Frame
Touch to access the photo
frame where you can
customize the panel’s
screensaver
Clean Screen
Disables the screen for 30 seconds
to allow you to clean it without
accidentally touching anything.
(Touch the “standby” button on the
side of the panel to cancel)
Language
Touch to change panel
language
Close Tray
Swipe up to close
the tray
Settings Page
From here you can adjust individual sound settings,
change your weather temperature from Fahrenheit
to Celsius, see the status of your security and
smart home devices, and more.
Advanced Settings
Only the Master code can access this area. From
here you can manage users, run system tests,
reboot your system, connect Bluetooth and Wi-Fi
and more.
SOUND
DISPLAY
SD CARD
WEATHER
TEMPERATURE
STATUS
Z-WAVE DEVICES
STATUS
OTHER Z-WAVE
DEVICES
AUTOMATION
ADVANCED
SETTINGS
ACTIVITY MONITOR
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HOW TO ACCESS:
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USING YOUR SYSTEM: ADVANCED SETTINGS
Advanced Settings: Can only be accessed using the Master code.
About
View important
information about your
system such as: current
software version, IMEI,
hardware version, etc.
This is a great place to
look if troubleshooting an
issue with Tech Support.
System Tests
Perform various system
test to ensure your system
is working properly. This is
another great place to go if
troubleshooting an
unknown issue with the
system.
Edit Sensor
Don’t like the names of
your sensors? Easily
customize your sensor
names from here. You can
also adjust the chime type
and turn Voice Prompts on
and off from here.
Panel Reboot
Only use this option
when requested to do so
by ADT as it will
momentarily power
down your system and
will require a restart with
applicable software and
will then re-synchronize
with the sensor devices.
This may take 10 minutes
to complete.
Power Down
Only use the power
down function if
requested to do so by
ADT.
Bluetooth Devices
Easily turn on the
bluetooth radio from here.
This allows you to use the
touch-less disarming
feature. You can add,
delete and edit your
devices from here.
Wi-Fi
The WiFi settings for your IQ
Panel will have been
configured by the ADT
installation Engineer and will
require no further
configuration unless you
change broadband provider
and have a new router
installed.
Sound
From the sound menu,
you can adjust the
volumes to your panel
voices, beeps and
chimes, and video
tutorials. You can also
edit sensor chimes, Z-
Wave device prompts,
Trouble Beeps and
touch sounds.
For additional help and questions
on Advanced Settings, please
contact ADT.
IQ Remote Devices
From here, you can test
Remote Wi-Fi signal
strength and rediscover
Remotes that have lost
connection.
Access Point Settings
The Access Point will have
been configured by ADT.
Check with ADT before
enabling or disabling this
function as it could cause
cameras or video doorbells to
not work.
User Management
Program up to 242
individual user codes for
each person that needs
access to the system.
Assign a name to each
code so that you know
who disarmed the
system.
Master Settings
Choose your first and
second preferred
languages to be toggled
from the setting tray (see
previous page) and
whether you require the
ADT technician to be given
permission to access the
panel programming.
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SETTINGS: PHOTO FRAME
Photo Frame
When your panel is not in use, it turns into a
customizable photo frame.
Touch “ADD”
Delete
Touch a photo to select it. Touch
“Delete” to delete it from your panel
Add Photos
To add your own photos:
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3
4
Touch each photo you wish to use or choose
“Select All”
3
4
Save your Photos onto a Micro SD card in a
folder called “Photos”
2
Insert your SD card into the slot on the side
of the panel
4
5
5
Choose either “Add” or “Replace”
Add: Does not delete the photos already on
the panel, only adds the photos you selected
Replace: Deletes the photos already on the
panel and replaces them with the new
photos you selected
6
Wait at least 60 seconds after the photos
have copied to remove the SD Card
Settings
Inside settings you can choose whether you
want photos or a weather clock, if you want the
panel to turn itself off automatically in the
evenings, and more.

SETTINGS: ADDING A USER
Name
User Code
Confirm User Code
Type
Expiration Date
Add User
Enter Name
Please enter User Code
Please confirm User Code
User
Unlimited
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “User Management”
Add User
Step 6:
Touch “Add User”
How to Add a New User
User Types
You can add up to 242 users to your system,
each with a custom name and access level
you allow.
Master: Access panel functions, camera, and
system settings.
User: Access panel functions, camera, but
NOT system settings.
Guest: Used to give arm and disarm access
to those users who will use the panel on a
temporary basis
Expiration Date: Choose a specific date that
will disable a user code automatically.
Notifications
By creating individual users, you can set up custom text
notifications when they access or use your system, keeping
you connected no matter where you are.
Add User Screen
Once on the “Add User” screen you can create a custom
name and user code and indicate whether you want this
person to be a Master, User, or Guest.

USING YOUR SYSTEM: LIGHTS
Light Control
You can control your lights locally on the panel and also from your mobile app.
ON
Touch turn on all
selected lights
OFF
Touch turn off all
selected lights
GET STATUS
Touch to check the
status of all selected
lights
Select
Touch the circle next
to a light to select it
Dimmer
Touch the
slider from left
to right to
adjust the
brightness of a
single dimmer
ON/OFF
Touch a bulb or
outlet icon to
turn it on or off
LIGHT ON
LIGHT OFF
Mobile Access
You can also control your lights
from your mobile app.
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Living Room
Hallway
ADT Smart Services
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USING YOUR SYSTEM: LIVE VIEW
Live View
Easily view the live video feed from your cameras on the 7” panel screen.
Camera View
A thumbnail of
the camera will
be displayed for
the highlighted
camera. Click the
play button to
view full screen.
Cameras List
All supported
cameras that are
on the account
and have been
authorized will
show here. Click
the camera you
would like to
view.
Exit
Click on the
red X icon to
exit full screen
mode.
Camera View
Full screen mode
can be activated
by clicking on
the play button
for each
individual
camera.
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USING YOUR SYSTEM: LIVE VIEW WITH AUDIO
Live View with Audio
Listen in and speak to any room in the house using the Live View with Audio feature. This can be done from
your mobile app or right from the 7” touch screen. If your camera supports two-way audio, the talk button will
automatically appear on the live view page.
Talk
Press and hold
while talking to
use the two-way
audio feature
built into your
camera.
Listen
Press to turn
on audio.
End
Press this button
to exit.
Hold To Talk
Press and hold
to talk.
LIVE VIEW
WITH AUDIO
ON PANEL
ADT Smart Services

USING YOUR SYSTEM: LIVE ANSWER
Live Answer for Doorbell Cameras
You can now talk directly to whoever is at your front door using the new Live Answer feature on your IQ Panel.
When your doorbell button is pushed, video with audio will automatically pop up on your 7” touchscreen. You
can answer the call and disarm the system from the same screen. This allows you to verify who is at your front
door and if you choose, let them in.
Answer
Press to answer the doorbell. If answered, the
feed from the doorbell will pop up on the
screen.
Dismiss
Press to dismiss doorbell.
Doorbell Notification
A doorbell notification will
display on the screen when
someone rings your doorbell.
You can choose to answer or
dismiss.
Enable Notification
To enable this feature, log in to
your ADT Smart Services Portal,
navigate to your Video Settings,
click on Video Device Info then
check this box.
Talk
Press and hold to talk to whoever is at
the doorbell camera.
System Armed
If your system is armed, you can click
this button to disarm the system.
End
Press this button to end the call
and exit Live View mode.
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HOME AWAY SLEEP
OPTIONAL SETTINGS: SCENES
ADT Smart Services Scenes
Your Panel and ADT Smart Services app comes with 4
pre-populated scenes. These allow you to control
multiple devices with the click of a single button right
from your touchscreen. Each option is a multi-device
command that coordinates different smart devices to
accomplish a complex task. Smart Scenes must be setup
and customized from your ADT Smart Services customer
portal before they can be used from the panel.
ADT Smart Services

USING YOUR SYSTEM: PARTITIONS
OPEN ALL
CLOSE ALL
ADT Smart Services
Partitions control can be accessed
from the smartservices.adt.co.uk
customer site as well as from your
mobile app.
Page Indicator
When separate
partitions are
enabled, the panel
will display additional
page indicators on
the left side of your
panel. These indicate
how many partitions
can be accessed from
this screen.
PARTITIONS
The IQ Panel allows for up to 4 partitions to be programmed. Partitions allows for the creation of zone groups
in a home so that users can arm some sections of the property while leaving other areas disarmed. Partitioning
enables greater personalization and functionality while simplifying installation. Each partition controls its local
zone status, alerts and notifications. Any area or zone that needs to be armed or disarmed separately from the
rest of the structure can be turned into a partition.
Colour Coded
Each dot will be cooler
coded to indicate the
arming status of that
particular partition.
GREEN - Disarmed
ORANGE - Armed Stay
RED - Armed Away
Swipe up and down to see the
next partition.
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ADT Smart Services

USING YOUR SYSTEM: PARTITIONS
Partitions Access
When the panel is locked or the screen times
out, you will be required to re-enter your code
to gain access. The code you enter will
determine which partition you enter. Different
codes may gain access to all four partitions at
once or to one individual partition.
User Codes
Master codes give full access to Advanced
Settings. Because the Master code would be
entered here, you will not have to re-enter
your code to gain access to the settings menu.
User codes can be assigned to give access to
arming and disarming functions in a particular
partition. To assign single or multiple
partitions access to a User code, enter the
panel using the Master code and edit
permissions in the User Management settings
menu.
Enter User or Master Code to
gain access.
See page 13 for additional
instructions on how to access the
User Management menu.
Lock Screen
To lock your individual partition, swipe down
from the top to see the quick access menu.
Press the “Lock Screen” icon in the top left of
the menu. To switch from one partition to
another, you must first lock the screen then
re-enter a code for a different partition.
!
Once you enter a partition, no more codes are
required to access any settings or menus. It is
recommended to lock the screen when done
using the panel to prevent someone else
from gaining access to these menus and your
credentials.
Note:
You cannot partition Z-Wave or ADT’s cameras today. This functionality will come at a later date via software update. Global sounds
and sirens can be turned on from the Sound menu when partitions are enabled. When global sounds and sirens are turned on, all
sounds and sirens will sound across all partitions.
User Access
When creating a new user, you will be
given the option to grant that user
access to individual partition or all
partitions. Only the number of
partitions programmed will show up
here. Simply check the box next to
the desired option.
Important Note: If 6-digit codes are enabled in the panel but not changed in User Management,
the panel will add two Zeros to the end of the original code. Example: If original user code is 1234 and 6-
digit codes are enabled but the user code isn’t changed, the new user code will be 123400.
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