ADTRAN SoundPoint IP 430 SIP User manual

SoundPoint®IP
430
SIP
USER
GUIDE

Contents
Introduction.1
Parts List.1
Installing SoundPoint® IP 430 SIP.2
Connecting Network and Power Source.2
Connecting the Handset and Optional Headset.3
Attaching the Base.3
Features.5
Key Descriptions.6
Using SoundPoint® IP 430 SIP.7
Placing a Call.7
Answering a Call.8
Call Hold and Resume.8
Multiple Calls on Hold.8
Microphone Mute.8
General Key Use.9
Local Conferencing.9
Splitting a Conference.9
Transferring a Call.1 0
Call Timer.1 0
Ending a Call.1 0
Redial.10
Call Forwarding.1 1
Volume Adjustment.11
Do Not Disturb.1 1
Time and Date.12
Headset Memory Mode.12
Display Contrast.12
Ring Type.1 3
Call Lists.13
Contact Directory.13
Speed Dial.14
Multiple Lines.15
Multiple Keys per Line.15
Multiple Call Appearances.16
Shared Lines.17
Voice Mail .17
Distinctive Ringing / Call Treatment.1 8

Multilingual Support (Localization).1 8
Phone Reboot.19
Optional Features.19
Text Messaging.19
Presence / Status / Buddy Lists.20
Troubleshooting.22
Safety and Compliance.23
Part 15 Rules.23
Class B Digital Device or Peripheral.23
Modifications.24
Installation Instructions.24
Plug Acts as Disconnect Device.24
Industry Canada (1C).24
CE&VCCI Mark.24
Polycom Limited Warranty
and Limitation Liability.24
Exclusions.25
Warranty Exclusive.25
Service Agreements.25
Limitations of Liability.26
Disclaimer.26
Governing Law.26
Copyright Notice.26

Introduction
Thank you for choosing SoundPoint®
IP 430 SIP, a full-duplex, hands-free
phone running the industry standard Ses¬
sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear¬
ances, Call Hold, Transfer, and Confer¬
ence over an IP network. In this User
Guide, you will find everything you need
to quickly use your new phone.
Be sure to verily with your system ad¬
ministrator that your network is prepared
for configuring your SoundPoint® IP 430
SIP phone or consult the Administrator
Guide SoundPoint® /Soundstat ion® IP SIP
for more information. As well, be sure to
read the Parts List, and the Safety Notices
section in this guide before you set up the
SoundPoint® IP 430 SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 430 SIP package. Check
this list before installation to ensure that
Polycom SoundPoint® IP 430 SIP
Handset & Handset Cord
you have received each item. If you are
missing any items, please contact your
Power Adapter
(Not shown: Country-specific
AC cord provided)
Network Cable
Quick Start Guide
Windowed Keycaps and

Installing SoundPoint® IP 430 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the Sound-
Point® IP 430 SIP phone. If you require
additional information or assistance with
tem administrator.
The SoundPoint® IP 430 SIP User Guide
includes regulatory compliance informa¬
tion that your system administrator should
review and can also be found at www.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable be-
In-Line Power Option
If the phone is connected to a compatible
Ethernet switch that can provide in-line
tion. Simply plug the supplied Network
cable between the LAN jack on the phone
and an available Power and Data port on
the In-Line Power switch.
IEEE 802.3af compliant Power
over Ethernet Hub/Switch
(Terminal or Midspan) —
Connedion

Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the phone cord to the handset
and the corresponding longer
Attaching the Base
The base unit can be attached to the SoundPoint® IP 430 in one
Deskmount Method
1. Place all cords in the recessed area
above the modular jacks as shown.
of two ways:
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them to¬
gether to lock the base to the phone.

Wallmount Method
1. Place all cords in the recessed area
previous example.
2. On the back of the phone, remove
the key located behind the hook-
switch. (See below.)
3. R eposition it so that the end tab
(at 45° angle) is facing up. (See
below.) This will ensure that the
handset remains in place within the
4. W ith mounting tab of the base
unit facing up, fasten the base unit
to wall using wall anchors (not
included). Snap the SoundPoint®
IP 430 into place.

Line Indicators Individual multi-color
LEDs display a dynamic call state.

Key Descriptions
Feature Key Description
<§>
Allows for hands-free communication during calls.
©
Mutes audio transmission locally during calls.
©
Allows users to place and receive calls through an optionally con¬
nected headset.
Line or Speed Dial keys with LED indicators.
Dials last connected party from the phone.
©
Places current active call in Hold state.
[fc]
Access Message Center and Instant Messages.
ED
Access local and server features.
<u
Select control for options and text within local menus.
«§»
Scrolling of lists and control of text/number entry on display.
to
Soft keys to select from various context-sensitive options.
€0-0
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).

Using SoundPoint IP 430 SIP
Placing a Call
Using the Handset:
t. To obtain dial tone, pick up the handset.
2. Dial the desired number.
OR
Dial by SIP URL/IP address!:
• After obtaining dial tone, press Name
• Enter URL or IP (press * for and #
• Press Send to complete the call.
Using Hands-Free Speakerphone Mode:
1. With the handset on-hook, press any as¬
signed line key, (fijji), or NewCall to obtain
dial tone. W
2. Dial the desired number.
OR
Dial by SIP URL or IP address! as above.
Using the Headset:
1. With the optional headset connected, press
any assigned line key, or NewCall to See also Headset Memory Mode.
obtain dial tone. W
2. Dial the desired number.
OR
Dial by SIP URL or IP address! as above.
Users also have the option to dial directly from
the dial pad without first getting dial tone. Sim¬
ply enter the number then lift the handset, press
the Dial soft key, or press the Q) or @ keys.
In all cases, the active call will appear on the
display showing call duration and destination.
hands-free modes by pressing tht
© or @ keys, or picking up
fExamples: 10.3.0.42
To obtain the IP address of your phone, press
[email protected] f M-u ~1 followed bv Status. Platform and
sip: jane@polycom. com Phone. The IP address is listed together with
other phone information.

Answering a Call
Using the Handset:
Pick up the handset.
Using Hands-Free Speakerphone Mode:
Press (^), or with the handset on hook press the
line key with the active indicator, or the Answr
softkey.
Using the Headset:
Press (2) to answer the call through an
optionally connected headset.
by pressing the Reject soft key or
invoking Do Not Disturb during
ringing. Note thatDoNotDis¬
turb stays active when the call is
In all cases, the active call will appear on the
display showing call duration and destination.
Call Hold and Resume
During a call, press (“) or the Hold soft key.
The call will be placed on hold and this will be
indicated on the display. Press the Resume soft
key, or the line key to retrieve the call.
Multiple Calls on Hold
If multiple calls are on hold on a single
line key, use the arrow keys to switch be¬
tween the calls then press the Resume soft
key to retrieve the desired call. If more
than two calls are on hold on a single key,
an indication will appear on the display,
for example “2/3” shows that this is the
second call out of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key
and holding it down for a few seconds. If
a line key is pressed briefly, the first call
on hold on that line key will be retrieved.
Microphone Mute
During a call, press ($). The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
(parties) cannot hear you.
To turn off Microphone Mute, press ®
Microphone Mute applies to all modes:
still hear all other parties while Mute is
enabled.

T

Transferring a Call
1. During a call, press the Trnsfr soft key Transfer may be cancelled during estab-
(the active call is placed on hold). lishment by pressing the Cancel soft key.
2. Dial the number to which you want to xhe original call is resumed,
transfer the call.
OR
dial numbers, missed, placed, and
received call lists. From one of these
lists, press the Dial softkey.
3. Press the Trnsfr soft key again to
complete the transfer. This can be
done as soon as the ringback sound is
heard or you can wait until the third
party answers and talk to them before
completing the transfer.
A blind transfer (without consul¬
tation) can also be supported by
pressing the Blind soft key.
Call Timer
Call duration on an active call is monitored
through a local call timer. This is vis¬
ible within the active call window on the
display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press (^) if in
Hands-free Mode, or @ if in Headset
Redial
Press [faM 1 to dial the last call placed
from your phone.
To redial another previously dialed num¬
ber, press Q from the phone’s idle display,
and press ® again to place the call.
OR
Press C Mhi " ~\ and select Features, Call
Lists, Placed Calls to access the list.
10

TT

the format of the display and can turn it
PressCS.

Ring Type
»ry
*Limit depends on server configuration.
Contact your system administrator for
full details.
13

' SEleCt FeatUreS ’ be left blank.
Press More and then Add to enter 6. Use ® mrdjS to sv
keypad. Press the 1 /A/a soft key Cj^D “ r thc Exit
ly be assigned them
id to the Contact List, it is ai
;. If a line key is unassigned to a
L S £§2" d
14-

Idle display couldi
Fri, Dec 9 10202
2:45 PM Jane ;h
“y y y
simply press the line key directly opposite
the number on the display.
To quickly view a complete list of as
speed dial entries, press £) from tht
display. Dial directly from a selecte
? idle
15

Multiple Call Appearances
Each line on the phone can be configured to have
one or more call appearances. More than one
call appearance is useful if there is an active call
and an incoming call arrives on the same line.
In the example shown, extension 2020 is in an
outbound call with 2024. The second diagram
shows an incoming call from John Brown. To
answer this incoming call, put the original call on
Hold or press the © key to access the new call.
Soft key labels will be updated on the display
with these options:
1 . Answr the incoming call.
2. Reject the incoming call.
3. Forward the incoming call to another exten-
Answering the incoming call places the original
call on Hold and refreshes the soft key labels as
indicated (third illustration). If more than one
call appearance is in use, one will appear on the
display and the total number will be indicated by
a counter at the top right comer of the display.
For example “2/3” indicates that the highlighted
call is the second one out of a total of three.
In the example case illustrated, another out¬
bound call can be placed on the same first line.
Press Hold during the first call and press NewColl
to obtain dial tone and a new call appearance for
a second call.
Fri, Dec 9 245 PM
To: Bob Smith
r
2024 00:00:27
Fri, Dec 9 249 PM
From: John Brown
2028 00:0030
1/2 C
16

Shared Lines
The phone supports shared lines . A
shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If
ring. The call can be answered on either
phone but not both.
one. The shared line icon changes to a
moving icon and the line LED turns red
when the line is in use remotely.
Calls on shared lines can be transferred,
put on hold, or added to a conference.
Fri,Dec9 2320 S
2:45 PM 2321 S
? y u u
Shared lines are an optional feature con¬
figured on the server and may not be sup¬
ported on your particular system. Contact
your system administrator to find out
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of the phone and optionally a
visual notification on the display.
Individual line indicators reflect voice or
text messages left on that line (usefiil if
multiple lines are in use).
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
1. Press and select Message
2. (Optional) If multiple lines are in
are to be retrieved.
3. Display indicates number of mes¬
sages and their importance. Press
from the Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
4. F ollow voice prompts to listen to
Voice Mail is an optional feature config- r Screen options may vary with ser
ured on the server and may not be sup- based application,
ported on your particular system Contact
17