Aidcall Touchsafe Pro Bluebell User manual

DocNo.FM5605issueC1Page1
Touchsafe®Pro
WirelessNursecallSystem
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BluebellPager
UserGuide
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Aidcalloperatesapolicyofcontinualproductimprovementand
reservestherighttomodifythespecificationofitsproducts.
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Ifanyvariationtothedetailsinthisdocumentaresuspectedplease
contactAidcall’sTechnicalSupport.
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Aidcall,abusinessunitofLegrandElectricLtd
CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.
T:+44(0)1670357431www.aidcall.co.uk
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DocNo.FM5605issueC1Page2
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CONTENTS
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SectionTopicPage
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1ProductOverview2
2ImportantSafetyInstructions3
3RegulatoryInformation 4
4Maintenance&Care4
5PagerFeatures5
6GettingStarted5
7MessageDisplay 6
8DeleteMessages7
9NursePresentOperation8
10AlarmButtonOperation 9
11Volume&VibrateSettings10
12OutofRangeAlert11
13OptionalExitAlert11
14OptionalLogonTerminal 12
15Day/NightUse 13
16OptionalTelephoneInterface13
17PagerCharging14
18Specification 15
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CONTENTS
1. PRODUCTOVERVIEW
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BluebellPagersareusedwiththeTouchsafeProNursecallsystemtoalertstaffofalarmcallsnomatter
wheretheyareonthescheme;theycanalsocombinethefunctionofaNursePresent“Buddy”toidentify
thestaffmemberattendingthecall.Upto999Pagerscanbeusedperscheme.
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TheNursecallsystemcanbesetupsoallcallsarereportedtoallPagersatalltimes,orday/nightgroupscan
besetsodifferentPagerscanbenotifieddependingonthetimeofday.Thetypesofcallthatarereported
tothePagerscanbesetalongwiththebeeppatterntoidentifydifferentcalltypes.FurthermorePagers
canbeconfiguredintozonessocallsareonlynotifiedtothestaffresponsibleforspecificareas.
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Pagercallscanbealertedbybeeponly(withavarietyofsounds),vibrateonly,orbeepandvibrate
together.AtextmessageontheclearbacklitLCDdisplayidentifiesthecalltypeandwhereithascome
from;thelast4messagesarestoredforlaterreviewifnecessary.
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Pagersincludearechargeablebatterywhichcanprovideupto72hoursofusewhenfullycharged,shoulda
lowbatteryconditionoccuritisnotifiedonthePagerdisplay.Singleor5baychargersareavailable.Pagers
arehousedinarobustwaterproofcaseandaresuppliedwithabeltclipandabungeecordasstandard.
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AccidentalremovalofaPagercanbepreventedbyusinganExitBeaconorprogrammingtheout‐of‐range
alert.IfthePagerleavessiteitwillbegintobeepandcanonlybestoppedbyreturningittothecharger.
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IftheoptionaltelephoneinterfaceisfittedthenPagerscanbecalledfromthebuildingsinternaltelephone
system.ThetelephonenumbertherecipientisbeingrequestedtocallisdisplayedonthePager.
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DocNo.FM5605issueC1Page3
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2. IMPORTANTSAFETYINSTRUCTIONS
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Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.
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Donotdisassemblethisproductorattempttorepairityourself.
Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.
Onlyre‐chargePagersinaBluebellsingleor5baychargerrack.
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TherechargeablebatteryinsidethisPagerisnotuserreplaceable.
ThecompletePagermustbereturnedtothemanufacturerforbatteryreplacement.
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Donotexposetodirectsunlight.
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Donotfullysubmergeinwaterforprolongedperiods.
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Donotdroporexposetohighvibrationorshock.
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Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.
Polishwithadryduster.
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Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,
polishes,etc.)whencleaningthisproduct.
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Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe
environmentalregulations.SeetheRegulatoryInformationinsection3below.
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CONTENTS

DocNo.FM5605issueC1Page4
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3. REGULATORYINFORMATION
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ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.
ElectroMagneticCompatibility;ETSIEN300‐220‐1v2.3.1
EMCforShortRangeDevices;ETSIETS300‐683
RestrictionofHazardousSubstances;RoHS2011/65/EU
AcopyofthecompleteDeclarationofConformityisavailablefromAidcall.
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ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe
disposedofwithothercommercialwasteattheendofitsworkinglife.
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TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace
torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe
environment,treathazardoussubstancesandavoidincreasinglandfill.
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Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase
contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.
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Thissymbolonbatteriesindicatesseparatecollection.Batteriescontainchemicalsthatcanbe
hazardoustohealthandtheenvironmentandshouldnotbedisposedofinthewastebin.
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TheEUDirective(2006/6/EC)hasbeenputinplacetoensurethesafedisposalandrecyclingof
batteries.
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Returnusedbatteriestoyoursupplierordrop‐offatyourlocalmunicipalwasterecyclingdepot.
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NTEE
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4. MAINTENANCE&CARE
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ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan
annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof
trainedServiceEngineerswhospecialiseinwirelessNursecallandPagingsystems.
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Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall
non‐rechargeablebatteries,afullsystemtest,softwareupdates(ifapplicable)andaServiceCertificate.
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FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices
teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance
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MONTHLYMAINTENANCE
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Pagersshouldberegularlycleanedwithahard‐surfacedisinfectantwipe,atthesametimetheyshouldbe
checkedforsignsofexternalphysicaldamage.Brokenorcrackedplasticcantrapdirtandcontributetothe
spreadofgerms.AnyPagersfounddamagedshouldbereplacedimmediately.Pagersneedingrepaircanbe
returnedviathewebsite;www.aidcall.co.uk/healthcare/support/repair
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BI‐ANNUALMAINTENANCE
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PagersuseLithiumIon(Li‐ion)rechargeablebatteries,thesehaveatypicallifeofbetween2and5years
assuminga12hourshiftbetweencharges.Whentheoperationallifeafterafullchargebeginstoshorten
dramaticallythePagershouldbereturnedforbatteryreplacementviatheAidcallrepairswebsite(address
above).
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DocNo.FM5605issueC1Page5
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5. PAGERFEATURES
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ThekeyfeaturesoftheBluebellPagerareidentifiedbelow;
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6. GETTINGSTARTED
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POWERON
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ToturnONpressthePowerbutton
ThePagerwillbeepanddisplaytheLOGONscreen
Afterabout15secondsthedisplaywillshowtheSTANDBYSCREENsimilartobelow;
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POWEROFF
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Pagerswillnormallybeleftswitchedonatalltimes,howeveriftheyarenotgoingtobeusedfora
prolongedperiodtheycanbeturnedoff.
ToturnOFF;pressandholdthePower,DeleteandTickbuttonstogetherthenrelease.
ThePagerwillbeepandthedisplaywillgoblank.
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CONTENTS
PowerButton
MessageScrollButton
(Press&holdformanual
volume/vibratesettings
andotheroptionsconfig)
NursePresentButton
(SendIR)
AlarmButton
2Linex16Character
BacklitLCDDisplay
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InternalBeeper
andVibrateAlert
DeleteButton
HeartbeatLED
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BungeeFixingSlot
In‐CoverageSymbol
3DigitPagerID
LocationID(notused)
BatteryStatusSymbol
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ID101 M2 L00R
No.ofStoredMessages
BeltCliponRear
Infra‐Red(IR)LED
AidcallPartNo.W07503
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DocNo.FM5605issueC1Page6
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7. MESSAGEDISPLAY
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AlarmmessagesfromtheTouchsafeProNursecallsystemaredisplayedautomatically.Uptofourmessages
arestoredinthePager,asnewmessagesarereceivedtheoldestmessageisdeletedautomatically.
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OnreceiptofamessagethePagerwillbeepfor5secondsandshowthecalltypeandunitIDasa6
charactercode(e.g.EME038)followedbyatextmessageofupto24characterstoidentifythelocation.
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After5secondsthedisplaywillreverttothestandbyscreenwiththemessageonthesecondline;
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ToreviewthestoredmessagesinrotationrepeatedlypresstheScrollbutton…
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EME038 Daisy Ward
Bedroom 038
TheexampleEME038showsanEmergencyCallfrom
unitID038whichisinDaisyWardBedroom38.
Otherpossiblecalltypesarelistedbelow;
CodeCallType
CAL038CallfromunitID038
NUR038 NursePresentatunitID038
ASS038AssistanceCallfromunitID038
EME038 EmergencyCallfromunitID038
CAR038CardiacCallfromunitID038
BED038BedtobeCleanedatunitID038
CAN038CallCancelledatunitID038
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 
ID101 M2 L00R
EME038 Daisy Ward
M2indicatesthenumberofstoredmessages
(maximum4).
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 
CAL003 Poppy Ward
Bedroom 003 04
04indicatestheelapsedtimesincereceiving
thestoredmessage(inminutes).

DocNo.FM5605issueC1Page7
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8. DELETEMESSAGES
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PresstheScrollbuttonthenpresstheDeletebutton…
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EME038 Daisy Ward
DELETE?
AfterthefirstpressoftheDeletebuttonthe
displaywillprompt:DELETE?
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Ifyou’resureyouwanttodeleteALLmessages
pressDeleteagain.
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 
ID101 L00R
DELETED
ThePagerwillmomentarilydisplayDELETED
thenreturntothestandbyscreen.

DocNo.FM5605issueC1Page8
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9. NURSEPRESENTOPERATION
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The“NursePresent”featureallowsaCarertoindicatetotheNursecallsystemthattheyareattendingtoa
callorvisitingaPatient.Note:toregisterNursePresentthedisplaysideofthePagermustbepointed
towardstheCallPointfromnomorethan1.5metresawaywhenthebuttonispressed.
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Onaroutinevisit;orientatethePagerasshownbelowandpresstheNursePresentbutton‐thered
LEDontheCallPointwillflashonceandtheunitwillbeepwhentheinfra‐red(IR)signalisreceived.
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Orifyouarerespondingtoacall;orientatethePagercorrectlyandpresstheNursePresentbutton,the
redLEDontheCallPointwillgooutandthebeepwillstop.
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IftheCallPointhasadisplayitwillshow“ACKNOWLEDGEDNURSEPRESENT”whentheeventhasbeen
receivedontheNursecallpanel.
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NURSECALLPANELDISPLAY
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TheNursecallpanelwilldisplaythecalllikethis…
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ThescreenbannerisgreenforaNursePresentnotification.
TheCarerNamewillbedisplayed(or2digitPagerIDifunassigned).
TouchthebannertodisplayClientNotesorpresstheAccept
buttontonotifyallotherpanelsthecallisbeingdealtwith.
Thebannerchangestopurplewhenacallisaccepted.
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TOCANCELTHECALL
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IftheCallPointhasadisplayitwillshow“ACKNOWLEDGEDCANCEL”whenthecallhasbeenreceivedand
cancelledofftheNursecallpanel.AcallcancelledmessagewillbesenttothePagers.
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PointtheDisplaySideofthePagertowards
theCallPointasshownbelowandpressthe
NursePresentbutton.
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ThePagerwilldisplaySENDINGIRfor
5seconds.
Note:thePagermust
bewithin1.5metres
oftheCallPoint
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ACKNOWLEDGED
NURSEPRESENT
Carer Name
PresstheLIGHTGREY
buttonontheCallPoint
tocancelthecall.
ACKNOWLEDGED
CANCEL
CAN001
Acallcancelled
messagewillbe
senttothePagers.
Display
Side

DocNo.FM5605issueC1Page9
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10.ALARMBUTTONOPERATION
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TheredAlarmbuttoncanbesetuptocallaPagergroupnumberwithanEmergencycallfollowedby
aninfra‐redEmergencycall.ThiswillbereceivedbyaNursecallCallPoint(providedthereisonewithin
rangeandthePagerisorientatedcorrectly)andbedisplayedontheNursecallpanel;amessagewillthenbe
relayedtoallPagerswiththeoriginatingPagerIDandthelocationoftheCallPointthatreceivedthe
infra‐redsignal.
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AftertheredbuttonalarmhasbeentransmittedtotheBluebellPagers,theoriginatingPagerwillsend‐out
anEmergencyinfra‐redtransmission.
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Theoriginatorthenhastheoptiontopressthebuttontocancelthecalliftheincidenthasbeen
resolvedoriftheredbuttonwaspressedbyaccident.
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Afterthefirstpressofthebuttonthedisplay
willprompt:CANCEL?
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Ifyou’resureyouwanttocancelthiscallpress
thebuttonagain.
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EMERGENCY
RED BUTT-101
WhentheredAlarmbuttonispressedacallwill
gotoallPagerswiththeredbuttongroupcode.
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ThesePagerswilldisplayEMERGENCY*,thefact
itisaREDBUTTONcallandtheidentityofthe
originatingPageri.e.ID101inthisexample.
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*Note:thetextdisplayedi.e.“EMERGENCY”can
besetupduringconfiguration.
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EME015 Daisy Ward
Bedroom 015
ProvidedtheoriginatingPageriswithinrangeof
aTouchsafeProCallPointanEmergencycallwill
benotifiedontheNursecallpanelandanormal
pagingcallwillbesent‐out.
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PagerswilldisplaydetailsoftheunitIDand
locationoftheCallPointthatdetectedthecall.
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CANCEL?

DocNo.FM5605issueC1Page10
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11.VOLUME&VIBRATESETTINGS
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Theoptionsmodeallowsyoutooverridethedefaultsettings*andchangethebeepvolumeandturn
vibrateonoroff.Toenterthismodeyoumustensurethatallstoredmessagesaredeleted.
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PressandholdtheScrollbuttonuntilthe
displayshowsthecurrentvolumesetting.
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PresstheScrollbuttonagaintotogglebetween
HIGHVOLUME?andLOWVOLUME?
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Pressthebuttontoselectthechosenvolume
setting.
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Note:thevolumecanbechangedbutitwillrevert
backtothedefaultlevelagainwhenthePageris
placedintheChargingRack.
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Aftersettingthevolumethedisplaywillshowthe
currentvibratesetting.
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PresstheScrollbuttonagaintotogglebetween
VIBRATEON?andVIBRATEOFF?
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Pressthebuttontoselectthechosenvibrate
setting.
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Note:thevibratesettingcanbechangedbutitwill
revertbacktothedefaultsettingagainwhenthe
PagerisplacedintheChargingRack.
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Aftersettingthevibratethedisplaywillshowthe
Softwaretitlegroupandallthepagerscallgroups.

Thissettinglevelisonlylikelytobeneededby
Engineerswhensetting‐upthesystemorfor
remotefaultdiagnosis.
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PresstheScrollbuttonagaintoreverttothe
STANDBYSCREENoritwillrevertautomatically.
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*RefertotheBluebellPagingSystemInstallationGuide(AidcallDocNo.FM5600)fordetailson
defaultsettings.
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HIGH VOLUME ?
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 
VIBRATE ON ?
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PA-09-019L
M5A7

DocNo.FM5605issueC1Page11
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12.OUTOFRANGEALERT
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Althoughyourinstallerwillhaveensuredwirelesscoverageinallareasofyourschemeitispossiblesome
areasthatarenotnormallyvisitedareoutofrange.InthiseventthePagerwillbeepeveryfewsecondsand
the in‐coveragesymbolonthedisplaywillflashonandoff.
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AnymessagessentwillstillbedisplayedwhenthePagerreturnstoanareawithnormalcoverage.
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ThePagercanbeprogrammedtosoundanalerttoneifithasbeentakenoutofcoverageformorethana
presettime(1to9minutes).ThiswillhelpreducethelikelihoodofPagersbeinginadvertentlytakenoff
site.ThePagercanonlyberesetbyreturningittotheChargingRack.
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13.OPTIONALEXITALARM
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TheBluebellsystemcanbefittedwithExitBeaconsinthevicinityofallexitdoors.Thesewillautomatically
detectwhenaPagerisneartoanexitdoorandsoundanalerttoremindthepersonnottoleavethe
buildingwiththePager.
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ID304 L00R
PLACE IN RACK
IfaPagerhasbeentakenoutofcoverage
exceedingthepresettimeitwillsoundalert
beepsanddisplayPLACEINRACK.
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ThealertbeepswillnotstopuntilthePageris
returnedtotheChargingRack.
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 
ID304 L00R
EXIT ALARM
WhenaPagerpassesanExitBeaconitwillstart
tobeepevery2secondsanddisplayEXITALARM
asawarning.
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ThePagerwillcontinuetofunctionnormally
whenanothermessageisreceived.

DocNo.FM5605issueC1Page12
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14.OPTIONALLOGONTERMINAL
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TheLogonTerminalallowsthe“PagerID”tobetemporarilychangedtoaunique“StaffID”forNurse
Presentoperation.ThismeansasmallnumberofPagerscanbeusedbydifferentmembersofstaffon
rotatingshiftpatternsratherthanallstaffhavingtheirownpersonalPager.NursePresentactivityisthen
recordedontheNursecallsystemwiththeactualstaffnamesasproofofCQCcompliance.
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PleasenotewhenaPagerhasatemporaryStaffIDsetviatheLogonTerminalitwillreset
backtoitsoriginalIDwhenPagerisplacedintheChargerRack.
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ForNursePresentoperationtheBluebellPagerusesthelast2digitsofitsIDastheStaffID,e.g.ifthePager
IDis“104”thentheStaffIDwillbe“04”.Notethelast2digitsmustbe01to99(00isnotused).
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ThePagerIDcanbechangedbyholdingitalongsidetheMiniLogonTerminalasshownbelow.
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PressthePowerbuttonandthePagerwilldisplayLOGON.
UsingthekeypadontheLogonTerminalenteryournew3digitID,itwillshowonthedisplayasbelow;
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WhenthecorrectdigitsaredisplayedonthePager;pressthe#button(fordayuse)orthebutton(for
nightuse).YournewIDwillbedisplayedonthePager.Seesection15fordetailsonday/nightuse.
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RefertotheTouchsafeProDisplayPanelUserGuide(AidcallDocNo.FM5505)fordetailson
setting‐upStaffID’sontheNursecallsystem.
HoldPagerlikethis…
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 ID304 L00R
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ID304 L00R
LOG ON 123
Youhave15secondstoenteryour3digitID.
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If“LOGON”disappearsfromthedisplaypressthe
Powerbuttonagain.
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IfyoumakeamistakepresstheDeletebuttonand
startagain.
MiniLogonTerminal
(AidcallPartNo.W07511)

DocNo.FM5605issueC1Page13
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15.DAY/NIGHTUSE
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Forday/nightusethePagermustbesetupbyanEngineeras“DefaultVibOnly”duringinstallation.
TheLogonTerminalcanthenbeusedtoswitchbetweenbeeponly(dayuse)andvibrateonly(nightuse).
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HoldthePageralongsidetheMiniLogonTerminalasshownbelow…
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PressthePowerbuttonandthePagerwilldisplayLOGON.
UsingthekeypadontheLogonTerminalenteryour3digitID,itwillshowonthedisplayasabove.
Pressthe#buttonforDAYuse,or…
PressthebuttonforNIGHTuse.
E.g.123#willchangethePagerfordayuse(beeponly)or123willchangeitfornightuse(vibrateonly).
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16.OPTIONALTELEPHONEINTERFACE
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TheBluebellsystemcanbefittedwithaTelephoneInterfacetoallowstaffusingthebuildingsinternal
telephonesystemtocallPagersandleaveatelephonenumbertheywanttherecipienttocallback.
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OPERATION:dialtheextensionnumberfortheBluebellTelephoneInterface,itwillanswerwithawelcome
messageandaskyoutodialyourinformationnowfollowedbythe#key.
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Thedialledinformationisintheformofthe3digitIDofthePager(orPagergroup)youwishtocontact
followedbythetelephonenumberyouwishthemtocallfollowedbythe#key.
ThetelephonenumbercanbeanextensionnumberonthePABXoramobilephoneorSTDnumber.
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Replacethehandsetwheninstructedtodoso.Ifyoumakeanerror,orthesystemencountersanerror,
replacethehandsetandstartagain.
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 ID304 L00R
LOG ON 123
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TEL 12345WhenaPageriscalledfromthebuildings
internaltelephonesystemitwilldisplaythe
telephonenumberyouarebeingrequesting
tocallbacke.g.12345

DocNo.FM5605issueC1Page14
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17.PAGERCHARGING
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BluebellPagerscanonlybere‐chargedinthesingleor5bayChargerRackprovidedwiththesystem.
ThebatterystatussymbolonthePagerdisplaywillgiveanindicationofhowmuchchargeremains.
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FULLEMPTY
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ThePagerwillbeepanddisplay“LOWBATTERY”whenitneedstobere‐charged.Note:itisgoodpractice
toreturnthePagertotheChargerRackattheendofeachshiftregardlessofhowmuchchargeremains.
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Pagersrequire7HOURSforafullcharge.
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WhenplacedinthechargerthePagerwill
display“CHARGING”.
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TheheartbeatLEDwillbeFLASHINGRED
whenthePagerischarging.
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WhenchargingiscompletetheheartbeatLEDwillbeSTEADYREDandthedisplaywillshow“CHARGED”.
ThismeansthePagershouldlastforabout72hoursinnormaluse.
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Partialtop‐upchargingisOKtogivethePageraquickchargeifthereisinsufficienttimetowait
forthefull7hourcharge.In1hourthePagerwillchargeabout15%ofits72hourcapacity.
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
ID304 L00R
LOW BATTERY
Bluebell5BayChargerRack
(AidcallPartNo.W07507)
Thebatterysymbolreduces
fromfulltoemptyin10hour
increments
(())
RemovetheBeltClipthen
insertthePagerintothe
chargerlikethis…

DocNo.FM5605issueC1Page15
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18.SPECIFICATION
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Pager
Manufacturer/Model BluebellBP01 (AidcallPartNo.W07503)
RadioApprovalETSIEN300‐220‐1v2.3.1
EMCApprovalETSIETS300‐683
FrequencyBand869MHzPanEuropeanSRDFrequencyBand
DisplayBacklit2Linex16CharacterLCD
Pushbuttons5No:Power,Delete,MessageScroll,NursePresent,Alarm
LEDIndicationRed“Heartbeat”indicator
Notification10UserSelectableBeepTones
BeepAlertLoworHighVolume
VibrateAlertOfforOn
Infra‐RedLED5MetreRange
MaxMessageLength30Characters
No.ofStoredMessages4
No.ofPagers/Site999
No.ofCAPCodes(ID’s)6No.3alphanumericID’s(000‐FFF)
ProgrammingWindowsUtility&Over‐air
BatteryTypeLithiumIon3.7V650mAh
TypicalBatteryLife72hours(basedon5calls/hourwithbeep&vibrate)
RechargeTime7hours
TypicalBatteryReplacement2‐5years
WearingOptionsBeltClipandBungeeCord
EnclosureMaterialNylonPA12(Colour:Blue)
IngressProtectionRatingIP67
Dimensions82mmx65mmx16mm(WxHxD)
Weight105grams(includingBattery,BeltClipandBungeeCord)
RelativeHumidityNon‐condensing
OperatingHumidityRange10%to90%RH
OperatingTemperatureRange0oCto50oC
StorageTemperatureRange ‐20oCto60oC
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Options
SingleCharger&PSUBluebellBRS01(AidcallPartNo.W07508)
5BayCharger&PSU BluebellBRM01(AidcallPartNo.W07507)
MiniLogonTerminal&PSUBluebellBLT02(AidcallPartNo.W07511)
PagerBungeeCordBluebell11004(AidcallPartNo.W07560)
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