Aiphone IXG Series User manual

IXG SERIES
IP Multi-Tenant Video Intercom
This is an abbreviated programming manual addressing basic program settings for an IXG Series system using
the IXG Support Tool. A complete set of instructions (IXG Operation Manual / IXG Support Tool Setting Manual) can be
found at www.aiphone.net. In North America, visit www.aiphone.com/IXG for additional literature and media.
ATTENTION:
Quick Start Programming Guide
for Commercial Applications
01/23
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8 "
4-1/ 2 " 1-3/4"
Table of Contents
Page 2 General Overview
Page 3-7 Creating a New System
Page 8 Uploading Settings
Page 9-10 Mobile App Integration
Page 11-12 Advanced Settings
Page 13-14 IXW-MA Conguration
Page 15-17 Network Security Summary

2 | IXG Commercial Quickstart Guide SIP
This menu is located at the top of Support Tool, featuring quick access to support
and integration settings. Use Alt+() to quickly access the menu options.
Top Menu
The
Save
button is used to save congured settings within Support
Tool. Clicking the Save button does not upload settings. The process
of uploading settings to stations is covered later in this guide.
Save
Side Menu
This accordion-style menu is where most station settings are located.
Click + or - to expand or minimize a category.
Support Tool
Hand Icon
Look for the Hand Icon to indicate where to click to select or save a setting.
GENERAL OVERVIEW
The IXG Support Tool is designed to batch congure all stations simultaneously, nding each station
on the network by its MAC address. The IXG Series is designed to function on a managed network,
however, the broadcast method used to nd stations during the programming process may require
advanced network conguration or routing to function properly in this environment.
It is possible for Windows Defender or other rewalls and antivirus software to block the broadcast
the Support Tool uses to search for stations. Disabling these temporarily during the programming
process prevents interruption or failure. To ensure that IXG Support Tool uses the correct network
connection, go to File from the top menu and select IXG Support Tool Settings. Find the
Select NIC drop-down, select the correct NIC and click
OK
.
When possible,It is recommended that stations and the programming PC are placed on the same unmanaged network
for initial programming. Once completed, the stations may be removed from this environment and deployed where needed.

3
CREATING A NEW SYSTEM
If this is the rst time launching Support Tool, the Create a New System screen will
automatically appear. Otherwise, click File and select Create New System.
Getting Started
There are two login options for Support Tool, Administrator and Property Manager. For the purposes
of this guide, login as Administrator. The default ID and Password is admin/admin.
Launching Support Tool
All ID and passwords should be
recorded and saved in a secure
location. Recovery of ID and
passwords may be di󰀩cult or
impossible in some situations.
Enter the required conguration information above and ll in the Site, Installer, and Property Management Company
Information. This information is required and must be accurate to activate the IXG Mobile app. Click
Finish
to continue.

4 | IXG Commercial Quickstart Guide SIP
x8
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
x2
Commercial Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset sub
stations, eight IXG apps, or a combination of both. These master stations can utilize many
IX Series functions including internal paging, call transfer, speed dial buttons, and more.
Stations within a Commercial Unit can communicate with Inside Areas,
Outside Areas, and Guard Units, as well as other Commercial Units. The
two private door stations will only call to stations within their Unit.
Commercial Unit
x2
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
Guard Units consist of up to eight IXG-MK guard stations or IX-RS-*
handset sub stations, up to eight IXG apps, or a combination of both. The
two private door stations will only call to stations within their Unit.
Guard Unit
Units/Stations - Unit Types
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
Inside Area Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset
sub stations, and two IX Series door stations. These stations can utilize many IX Series
functions including internal paging, call transfer, speed dial buttons, and more.
An Inside Area master station can communicate with all other Unit types, except for the
Guard Unit. The two private door stations will only call to stations within their Unit.
Inside Area Unit
x2
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2 " 1-3/4"
Outside Area Units consist of up to 10 door or emergency stations
that can call Guard, Commercial, and Inside Area units.
Outside Area Unit
x10
A typical IXG Commercial system will use four di󰀨erent Units or Areas: Guard, Commercial, Inside Area, and
Outside Area. Each has their own purpose, available features, communication paths, and station types. There are
no limitations to the number of Units a system can have, but each Unit type has station quantity limitations.
From the side menu, expand Site Settings. From the top setting option, Site Information, congure and customize the system.
Site Settings
Name the building (or buildings) in which the units and their stations will reside. Place a check mark in
the Enable column to add buildings. This is typically only needed in multi-building systems.
Building Information
Site, Installer and End User information that is set when creating a new system can be found and edited here.
Site Information
x8
x8

5
Units / Stations - Adding Units
Units and their stations will be added to the system here. First, look to the top of the screen for the Display Settings
section. By default, each Unit is set to have one Master/Tenant Station, one Entrance/Door Station, and one
Mobile App. Use the drop-downs to select the number of stations the Units will have, then click
Apply
.
From left to right, select the Building Number the Unit will belong to, set the Unit Number, and click
the Unit Type button to select a Unit type. Once all Units have been added, enter a Unit Name for
each. At any point during this process, click
Save
to save the congured settings.
This is a universal setting. Select
quantities that reect your largest unit.
When adding multiple of the same Unit
Type, select a completed Unit Number
eld and press the Enter key twice.
This will auto-populate the next eld.
Once all Units have been added, enter a Unit Name for each. At any point during
this process, click
Save
to save the congured settings.
When adding multiple of the same
Unit Type, select a completed Unit
Number eld and press the Enter key.
This will auto-populate the next eld.
Continue by selecting the stations for each Unit, including Mobile apps. Once every
unit has been created and stations have been added, click
Save
.
When the Save button is clicked, the popup to the right will appear. Clicking
Yes
will automatically enable communication between all appropriate
stations and units for new systems as well as congure and enable door
release. Clicking
No
will require manual conguration of these settings.
When adding a door station with
an additional call button, such as
the IX-DVF-2RA or IX-SSA-2RA,
check with Emergency Button.
Site Settings (cont.)
If the system contains IXG mobile apps, the Gateway (IXGW-GW) is required. To add the Gateway to the system,
select Enable, then optionally edit its Station Name, and review the other settings. Once congured, click
Save
.
Use the drop-down menu under Gateway Number to select the Gateway added in the previous step.
Gateway Selection
Gateway Registration

6 | IXG Commercial Quickstart Guide SIP
Station Information
Network Settings
Edit the Admin ID and Password for each station, as well as optionally create an ONVIF and RTSP ID and Password
for each station. It is recommended that the Admin ID and Password are not adjusted once set.
IP Address
ID/Password (Optional)
From the side menu, expand Network Settings and select IP Address. Each station can be
manually assigned an IP address, or click
Batch IP Adress Conguration
near the top of
the screen to enter an IP address range to automatically assign all stations.
For systems with the IXGW-GW Gateway Adaptor, a Default Gateway must be added for the adaptor, and
optionally for all other stations. Consult the Network Administrator for more information if needed.
Edit the Station Number and the Station Name for each station in the system. The Station Name and
Station Number are typically only seen by stations within the same Unit for internal communication,
but it is recommended to give custom names to any Entrance or Door stations.
Identication
For systems with the IXGW-GW Gateway Adaptor, a DNS Address is required for the adaptor, and
optionally for all other stations. Consult the Network Administrator for more information if needed.
It is recommended to enable and congure NTP settings for each station when possible. For systems with
the IXGW-GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default.
Adjusting this default server address is possible and recommended for sites with their own server.
DNS
NTP

7
Association Settings
From the top menu, select Connection and click Association Settings. Here, stations created in the previous steps will be
associated to stations found on the network. Select a station from the Station Settings List and one from the Station List
below. Clicking
Apply
will assign the Station Name and IP Address to the station, and that station will quickly reboot.
Scroll down to conrm the stations were successfully associated. If the wrong station information was associated to a station,
select that station on this list and click
Remove Association
. Once removed, scroll up and associate the station correctly.
If a Station Search fails immediately, go to File from the top menu and select IXG Support Tool Settings. Find the Select
NIC drop-down and select the correct NIC Support Tool should use, and click
OK
. Return to Association Settings
to try again. If the Station Search continues to fail immediately, a local antivirus or rewall may be preventing this
action. Disabling one or both of these may be a simple solution in quickly nishing the initial system conguration.
Associated Station List
Typically, stations deployed across a
managed network cannot be found
by Support Tool unless the network
is congured to allow this broadcast
search. In this case, it may be easier
to move the stations to a switch
local to the programming PC than it
would be to congure the network
to allow a network-wide broadcast.

8 | IXG Commercial Quickstart Guide SIP
Door Release Settings
If the Door Release Key on a door station is changed, this change will also need to be made for any
master station that will interact with that door station. Expand Function Settings and select Door Release,
then change the Door Release Keys to reect the changes made in the Relay Output section.
Function Settings - Door Release
Scroll to the right until the Door Release Key column, then change the 20 digit
key as needed. The Door Release Key can be 1-20 digits long.
Option Input/Relay Output - Relay Output
Once associated, each station will need to have its setting le uploaded to it. This setting le
contains all other system information and is required for the station to function. To upload the
settings to each station, select Connection on the top menu and click Upload Settings.
Once the upload is complete, select File from the top menu and click Export System Conguration. Export this system's
conguration to save as a backup if the settings are lost, or if they need to be moved to a new PC and Support Tool.
Select each station by placing a check mark next to it, or click
Select
to select all stations. Click
Settings
to
upload station settings. If Sounds, Images, or Schedules were congured, click their respective buttons.
Exporting System Conguration
Setting File Upload
If any stations fail, they may still
be booting up from the Association
Settings step. It is also important
to ensure that the programming
PC is in the same subnet range
as the stations. For example, if the
stations are set to 192.168.1.xx,
the PC should also be set to this.
Upload Settings

9
If IXG mobile apps are to be part of the system, the rst step in many situations is to create an administrative account
for the app server. However, if this is one of multiple existing sites the installing company is responsible for,
skip the "Create a New Administrator Account" step. Use existing IXG cloud server account credentials in the step
"Upload Settings to IXG Cloud Server" to add this site to the installation company IXG cloud server account.
Before registering the IXG Mobile App to a Unit, it will need to be downloaded to the mobile device. Search for
"Aiphone IXG" in the Apple®App Store®for iOS devices, or Google Play™ store for Android™ devices. Once
the app is installed and the privacy policy is agreed to, it will ask to scan a QR code for registration.
Downloading the IXG Mobile App
Create a New Administrator Account
Select App Integration from the top menu and click Create a New Administrator ID. Create
or enter an ID, Password, and Email Address. Click
Create
to continue.
The IXG cloud server will send a verication
email from [email protected].
Insure that this email is whitelisted prior to
creating the account. This verication code
is only sent at the time of account creation.
A verication code will be sent to the registered email. IXG Support Tool will automatically switch to an activation
prompt to enter the code, otherwise it can be input later by clicking on App Integration from the top menu and
select Activate. Enter the previously created Administrator ID and Verication Code and click
Activate
.
Upload Settings to IXG Cloud Server
The system settings must be uploaded to the IXG cloud server. To do this, select App Integration from
the top menu and select Upload Settings to IXG Cloud Server. From there, follow the prompts.
When site settings are initially uploaded
to the cloud, it will need to know whether
the Administrator or Property Manager
will be responsible for mobile app billing.
This can be changed later if necessary.
Mobile App Integration

10 | IXG Commercial Quickstart Guide SIP
Export App Registration QR Code as a PDF
To register mobile devices to the IXG system, a QR code is generated for each specic Unit. Select App Integration
from the top menu and click Export QR Code for App Registration. Place a check mark next to the desired Units and click
Export QR Code for App Registration. This will create pdf documents with the QR codes for each of the selected units.
Mobile App Integration (Cont.)
Once the upload is complete and the IXGW-GW Gateway has nished its reboot, it will have a solid green status LED
and is ready to be synced with the Cloud Server. If the status LED is ashing or solid orange for more than 10 minutes, it
may require a manual reboot. To reboot the adaptor, disconnect its PoE connection and reconnect it after 5 seconds.
To Sync, return to App Integration in the top menu and select Manual IXG Cloud Server and Gateway Sync.
Select the Gateway and click
Sync
.
Syncing the IXGW-GW with the IXG Cloud Server
If the sync fails, or the status LED never
turns green, conrm both the programming
PC and the IXGW-GW have an internet
connection. Also, conrm the Default
Gateway and DNS settings congured
under Network Settings are set correctly.
Once the IXG settings have been uploaded to the cloud, the IXG mobile app licenses will need to be activated through the IXG
Portal at portal.ixg.aiphone-app.net/. For additional information on this process, please refer to the IXG Management guide.
IXG Portal
In addition to activating and paying for
mobile licenses, the IXG Portal website also
provides tools for remote management of
IXG sites, including the ability to connect
or disconnect mobile apps without the
need of the IXG Support Tool.