Aiphone IXG Series User manual

IXG SERIES
IP Multi-Tenant Video Intercom
This is an abbreviated programming manual addressing basic program settings for an IXG Series system using
the IXG Support Tool. A complete set of instructions (IXG Operation Manual / IXG Support Tool Setting Manual) can be
found at www.aiphone.net. In North America, visit www.aiphone.com/IXG for additional literature and media.
ATTENTION:
Quick Start Programming Guide
for Commercial Applications
01/23
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8 "
4-1/ 2 " 1-3/4"
Table of Contents
Page 2 General Overview
Page 3-7 Creating a New System
Page 8 Uploading Settings
Page 9-10 Mobile App Integration
Page 11-12 Advanced Settings
Page 13-14 IXW-MA Conguration
Page 15-17 Network Security Summary

2 | IXG Commercial Quickstart Guide SIP
This menu is located at the top of Support Tool, featuring quick access to support
and integration settings. Use Alt+() to quickly access the menu options.
Top Menu
The
Save
button is used to save congured settings within Support
Tool. Clicking the Save button does not upload settings. The process
of uploading settings to stations is covered later in this guide.
Save
Side Menu
This accordion-style menu is where most station settings are located.
Click + or - to expand or minimize a category.
Support Tool
Hand Icon
Look for the Hand Icon to indicate where to click to select or save a setting.
GENERAL OVERVIEW
The IXG Support Tool is designed to batch congure all stations simultaneously, nding each station
on the network by its MAC address. The IXG Series is designed to function on a managed network,
however, the broadcast method used to nd stations during the programming process may require
advanced network conguration or routing to function properly in this environment.
It is possible for Windows Defender or other rewalls and antivirus software to block the broadcast
the Support Tool uses to search for stations. Disabling these temporarily during the programming
process prevents interruption or failure. To ensure that IXG Support Tool uses the correct network
connection, go to File from the top menu and select IXG Support Tool Settings. Find the
Select NIC drop-down, select the correct NIC and click
OK
.
When possible,It is recommended that stations and the programming PC are placed on the same unmanaged network
for initial programming. Once completed, the stations may be removed from this environment and deployed where needed.

3
CREATING A NEW SYSTEM
If this is the rst time launching Support Tool, the Create a New System screen will
automatically appear. Otherwise, click File and select Create New System.
Getting Started
There are two login options for Support Tool, Administrator and Property Manager. For the purposes
of this guide, login as Administrator. The default ID and Password is admin/admin.
Launching Support Tool
All ID and passwords should be
recorded and saved in a secure
location. Recovery of ID and
passwords may be di󰀩cult or
impossible in some situations.
Enter the required conguration information above and ll in the Site, Installer, and Property Management Company
Information. This information is required and must be accurate to activate the IXG Mobile app. Click
Finish
to continue.

4 | IXG Commercial Quickstart Guide SIP
x8
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
x2
Commercial Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset sub
stations, eight IXG apps, or a combination of both. These master stations can utilize many
IX Series functions including internal paging, call transfer, speed dial buttons, and more.
Stations within a Commercial Unit can communicate with Inside Areas,
Outside Areas, and Guard Units, as well as other Commercial Units. The
two private door stations will only call to stations within their Unit.
Commercial Unit
x2
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
Guard Units consist of up to eight IXG-MK guard stations or IX-RS-*
handset sub stations, up to eight IXG apps, or a combination of both. The
two private door stations will only call to stations within their Unit.
Guard Unit
Units/Stations - Unit Types
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2" 1-3/4"
Inside Area Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset
sub stations, and two IX Series door stations. These stations can utilize many IX Series
functions including internal paging, call transfer, speed dial buttons, and more.
An Inside Area master station can communicate with all other Unit types, except for the
Guard Unit. The two private door stations will only call to stations within their Unit.
Inside Area Unit
x2
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
IX-DV
IX-DV
8-1/ 8"
4-1/ 2 " 1-3/4"
Outside Area Units consist of up to 10 door or emergency stations
that can call Guard, Commercial, and Inside Area units.
Outside Area Unit
x10
A typical IXG Commercial system will use four di󰀨erent Units or Areas: Guard, Commercial, Inside Area, and
Outside Area. Each has their own purpose, available features, communication paths, and station types. There are
no limitations to the number of Units a system can have, but each Unit type has station quantity limitations.
From the side menu, expand Site Settings. From the top setting option, Site Information, congure and customize the system.
Site Settings
Name the building (or buildings) in which the units and their stations will reside. Place a check mark in
the Enable column to add buildings. This is typically only needed in multi-building systems.
Building Information
Site, Installer and End User information that is set when creating a new system can be found and edited here.
Site Information
x8
x8

5
Units / Stations - Adding Units
Units and their stations will be added to the system here. First, look to the top of the screen for the Display Settings
section. By default, each Unit is set to have one Master/Tenant Station, one Entrance/Door Station, and one
Mobile App. Use the drop-downs to select the number of stations the Units will have, then click
Apply
.
From left to right, select the Building Number the Unit will belong to, set the Unit Number, and click
the Unit Type button to select a Unit type. Once all Units have been added, enter a Unit Name for
each. At any point during this process, click
Save
to save the congured settings.
This is a universal setting. Select
quantities that reect your largest unit.
When adding multiple of the same Unit
Type, select a completed Unit Number
eld and press the Enter key twice.
This will auto-populate the next eld.
Once all Units have been added, enter a Unit Name for each. At any point during
this process, click
Save
to save the congured settings.
When adding multiple of the same
Unit Type, select a completed Unit
Number eld and press the Enter key.
This will auto-populate the next eld.
Continue by selecting the stations for each Unit, including Mobile apps. Once every
unit has been created and stations have been added, click
Save
.
When the Save button is clicked, the popup to the right will appear. Clicking
Yes
will automatically enable communication between all appropriate
stations and units for new systems as well as congure and enable door
release. Clicking
No
will require manual conguration of these settings.
When adding a door station with
an additional call button, such as
the IX-DVF-2RA or IX-SSA-2RA,
check with Emergency Button.
Site Settings (cont.)
If the system contains IXG mobile apps, the Gateway (IXGW-GW) is required. To add the Gateway to the system,
select Enable, then optionally edit its Station Name, and review the other settings. Once congured, click
Save
.
Use the drop-down menu under Gateway Number to select the Gateway added in the previous step.
Gateway Selection
Gateway Registration

6 | IXG Commercial Quickstart Guide SIP
Station Information
Network Settings
Edit the Admin ID and Password for each station, as well as optionally create an ONVIF and RTSP ID and Password
for each station. It is recommended that the Admin ID and Password are not adjusted once set.
IP Address
ID/Password (Optional)
From the side menu, expand Network Settings and select IP Address. Each station can be
manually assigned an IP address, or click
Batch IP Adress Conguration
near the top of
the screen to enter an IP address range to automatically assign all stations.
For systems with the IXGW-GW Gateway Adaptor, a Default Gateway must be added for the adaptor, and
optionally for all other stations. Consult the Network Administrator for more information if needed.
Edit the Station Number and the Station Name for each station in the system. The Station Name and
Station Number are typically only seen by stations within the same Unit for internal communication,
but it is recommended to give custom names to any Entrance or Door stations.
Identication
For systems with the IXGW-GW Gateway Adaptor, a DNS Address is required for the adaptor, and
optionally for all other stations. Consult the Network Administrator for more information if needed.
It is recommended to enable and congure NTP settings for each station when possible. For systems with
the IXGW-GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default.
Adjusting this default server address is possible and recommended for sites with their own server.
DNS
NTP

7
Association Settings
From the top menu, select Connection and click Association Settings. Here, stations created in the previous steps will be
associated to stations found on the network. Select a station from the Station Settings List and one from the Station List
below. Clicking
Apply
will assign the Station Name and IP Address to the station, and that station will quickly reboot.
Scroll down to conrm the stations were successfully associated. If the wrong station information was associated to a station,
select that station on this list and click
Remove Association
. Once removed, scroll up and associate the station correctly.
If a Station Search fails immediately, go to File from the top menu and select IXG Support Tool Settings. Find the Select
NIC drop-down and select the correct NIC Support Tool should use, and click
OK
. Return to Association Settings
to try again. If the Station Search continues to fail immediately, a local antivirus or rewall may be preventing this
action. Disabling one or both of these may be a simple solution in quickly nishing the initial system conguration.
Associated Station List
Typically, stations deployed across a
managed network cannot be found
by Support Tool unless the network
is congured to allow this broadcast
search. In this case, it may be easier
to move the stations to a switch
local to the programming PC than it
would be to congure the network
to allow a network-wide broadcast.

8 | IXG Commercial Quickstart Guide SIP
Door Release Settings
If the Door Release Key on a door station is changed, this change will also need to be made for any
master station that will interact with that door station. Expand Function Settings and select Door Release,
then change the Door Release Keys to reect the changes made in the Relay Output section.
Function Settings - Door Release
Scroll to the right until the Door Release Key column, then change the 20 digit
key as needed. The Door Release Key can be 1-20 digits long.
Option Input/Relay Output - Relay Output
Once associated, each station will need to have its setting le uploaded to it. This setting le
contains all other system information and is required for the station to function. To upload the
settings to each station, select Connection on the top menu and click Upload Settings.
Once the upload is complete, select File from the top menu and click Export System Conguration. Export this system's
conguration to save as a backup if the settings are lost, or if they need to be moved to a new PC and Support Tool.
Select each station by placing a check mark next to it, or click
Select
to select all stations. Click
Settings
to
upload station settings. If Sounds, Images, or Schedules were congured, click their respective buttons.
Exporting System Conguration
Setting File Upload
If any stations fail, they may still
be booting up from the Association
Settings step. It is also important
to ensure that the programming
PC is in the same subnet range
as the stations. For example, if the
stations are set to 192.168.1.xx,
the PC should also be set to this.
Upload Settings

9
If IXG mobile apps are to be part of the system, the rst step in many situations is to create an administrative account
for the app server. However, if this is one of multiple existing sites the installing company is responsible for,
skip the "Create a New Administrator Account" step. Use existing IXG cloud server account credentials in the step
"Upload Settings to IXG Cloud Server" to add this site to the installation company IXG cloud server account.
Before registering the IXG Mobile App to a Unit, it will need to be downloaded to the mobile device. Search for
"Aiphone IXG" in the Apple®App Store®for iOS devices, or Google Play™ store for Android™ devices. Once
the app is installed and the privacy policy is agreed to, it will ask to scan a QR code for registration.
Downloading the IXG Mobile App
Create a New Administrator Account
Select App Integration from the top menu and click Create a New Administrator ID. Create
or enter an ID, Password, and Email Address. Click
Create
to continue.
The IXG cloud server will send a verication
email from [email protected].
Insure that this email is whitelisted prior to
creating the account. This verication code
is only sent at the time of account creation.
A verication code will be sent to the registered email. IXG Support Tool will automatically switch to an activation
prompt to enter the code, otherwise it can be input later by clicking on App Integration from the top menu and
select Activate. Enter the previously created Administrator ID and Verication Code and click
Activate
.
Upload Settings to IXG Cloud Server
The system settings must be uploaded to the IXG cloud server. To do this, select App Integration from
the top menu and select Upload Settings to IXG Cloud Server. From there, follow the prompts.
When site settings are initially uploaded
to the cloud, it will need to know whether
the Administrator or Property Manager
will be responsible for mobile app billing.
This can be changed later if necessary.
Mobile App Integration

10 | IXG Commercial Quickstart Guide SIP
Export App Registration QR Code as a PDF
To register mobile devices to the IXG system, a QR code is generated for each specic Unit. Select App Integration
from the top menu and click Export QR Code for App Registration. Place a check mark next to the desired Units and click
Export QR Code for App Registration. This will create pdf documents with the QR codes for each of the selected units.
Mobile App Integration (Cont.)
Once the upload is complete and the IXGW-GW Gateway has nished its reboot, it will have a solid green status LED
and is ready to be synced with the Cloud Server. If the status LED is ashing or solid orange for more than 10 minutes, it
may require a manual reboot. To reboot the adaptor, disconnect its PoE connection and reconnect it after 5 seconds.
To Sync, return to App Integration in the top menu and select Manual IXG Cloud Server and Gateway Sync.
Select the Gateway and click
Sync
.
Syncing the IXGW-GW with the IXG Cloud Server
If the sync fails, or the status LED never
turns green, conrm both the programming
PC and the IXGW-GW have an internet
connection. Also, conrm the Default
Gateway and DNS settings congured
under Network Settings are set correctly.
Once the IXG settings have been uploaded to the cloud, the IXG mobile app licenses will need to be activated through the IXG
Portal at portal.ixg.aiphone-app.net/. For additional information on this process, please refer to the IXG Management guide.
IXG Portal
In addition to activating and paying for
mobile licenses, the IXG Portal website also
provides tools for remote management of
IXG sites, including the ability to connect
or disconnect mobile apps without the
need of the IXG Support Tool.

11
The IXG Support Tool has a collection of optional features accessed by changing
the top menu option View from the default Basic to Advanced.
Advanced Settings
Option Input/Relay Output Settings - Option Input
Called Stations - Called Stations (Door/Sub Stations)
When an additional call button is being used with a door station, it uses an option input on that door station
to initiate the call. This option input call can be congured to operate di󰀨erently from the door station's
normal call button, and can be enabled when the door station is initially congured or after.
When with Emergency Button is checked, option inputs 1 and 6 are automatically congured to place calls. To manually
congure this, expand Option Input/Relay Output Settings and select Option Input. Choose the Option Input to set in
the Display drop-down, then set the Function to Call for the door station. Click
Save
to save the congured settings.
By default the option input call will call to the same location as the normal call button. If this needs to be changed, expand
Called Stations and select Called Stations (Door/Sub Stations), then select a di󰀨erent group in the Display settings drop-
down and add a U to the master stations and apps that will be called. Click
Save
to save the congured settings.
Site Settings - Unit/Station
To add a door station with option inputs already enabled, expand Site Settings and select Unit/Station.
Open Select Station for the door station (as detailed on page 3) and check with Emergency Button
before clicking on the appropriate door station button. Click
Save
to save the congured settings.
Option Input Calling
Upload Settings to Stations
The nal step is to upload these setting changes to the IXG stations. To upload the settings to each station,
select Connection on the top menu and click Upload Settings. Find more information on page 8.
For any other door stations besides
IX-DV, DVF or IX-SSA, the Option
Input will be enabled manually.
The red button on the IX-DVF-RA/2RA
and IX-SSA-RA/2RA stations uses
Option Input 6 and type set to Break.
Called Stations - Call Origination
To assign a new call group to the option input, expand Called Stations and select Call Origination.
Use the Display settings drop-down to select the Option Input, then set the Standard Mode Settings
Call Destination and priority level. Click
Save
to save the congured settings.

12 | IXG Commercial Quickstart Guide SIP
Adjusting Audio Volumes
Some stations can adjust their inbound and outbound audio volumes. Adjust
these by expanding Station Settings and selecting Volume.
Additional Settings
Door Station Communication Start Tone
The door station can play a "Communication Start Tone" to let the visitor know the call is connected and it is time
to speak. Enable this and choose a tone to play by expanding Station Settings and clicking Communication.
Disable Door Station Monitoring
To prevent any station in any Unit from monitoring a door station, expand Station Settings
and click Monitoring. Scroll to the right to adjust the prevent monitor setting.
The following are simple feature or function settings that can be quickly adjusted, enabled, or disabled. Each of the following
are found under the Advanced View in Support Tool. Click View on the top menu and select Advanced to switch views.
Always click the
Save
button in the top left corner to save the setting changes in Support Tool, and Upload Settings to each
station once all changes have been made (page 10). The stations will not reect the setting changes without doing this.
Door Station Recording
The door station can record audio and video to a local microSD™ card when a call is placed, when communication is
established with a station, or 24/7. Enable these functions by expanding Function Settings and selecting Recording.
Door Station Release Timer
The time the door release relay output is triggered can be adjusted for the Entrance Station and other private door stations
on the system. Adjust these times by expanding Option Input / Relay Output Settings and selecting Relay Output.
By default, the output timers are set to 400msec. Use the drop-down under Output Time Range to select a time
range of either 200-2000msec or 3-600sec. Then, manually enter the amount of time the relay should trigger.
Door Station Call Timeout and Ringback Tone
Adjust the amount of time an entrance or door station calls in for, as well as select the ringback tone
(which includes audio guidance), by expanding Call Settings and selecting Call Origination.
The Call Timeout duration is set to 60 seconds by default for door stations and 45 seconds for
entrance stations. Adjust this by manually entering a time under Call Timeout (10-600sec).
Use the drop-down under Ringback Tone to select a pre-loaded or custom ringback tone, or audio guidance.
Upload Settings to Stations
The nal step is to upload these setting changes to the IXG stations. To upload the settings to each station,
select Connection on the top menu and click Upload Settings. Find more information on page 8.

13
Station Numbers
Use the following steps for conguring the IXW-MA for use with the IXG Series. The IXW-MA has 10 congurable
relay outputs than can be used for several functions, including remote door release and external signalling.
Note that the IXW-MA is not compatible with the IXG-DM7-HID Entrance Panel, only IX Series door stations.
The station number of any station interacting with the IXW-MA must be 3 to 5 digits long. For door release,
this would be the station number of the door station, as it is what sends the SIF event to the IXW-MA relay. To
conrm or adjust station numbers, expand Station Information on the side menu and select Identication.
Relay Output Time (Optional)
To increase the time the relay is closed on the IXW-MA when used for remote door release, expand Option Input/Relay
Output and select Relay Output. Scroll to the right and adjust the Output Time for the door station accordingly.
Once the previous steps are congured, each a󰀨ected station will need to have the updated settings uploaded to it.
For best practice, upload to all station to ensure consistent and up to date settings. To upload the settings to each
station, select Connection on the top menu and click Upload Settings. See page 10 for more information.
Upload Settings
SIF
In Advanced View (found under View on the top menu), expand Function Settings on the side
menu and select SIF. The example shown will be setting up remote door release, in which these
settings will primarily be congured for the door stations, and not the master stations.
Enable SIF Functionality, enter 0100 for the Program Type, set the IPv4 address to the IP address
that will later be assigned to the IXW-MA, enter 65014 for the Destination Port, Enable SSL, and
select Socket as the Connection. Click
Save
before continuing to Transmission Trigger.
Transmission Trigger
Scroll to the right and select the Transmission Trigger that will send the SIF event. Continuing with the
previous example, Change Contact should be selected for remote door release activation.
IXW-MA Conguration

14 | IXG Commercial Quickstart Guide SIP
IXW-MA Conguration Cont.
Conguring the IXW-MA
The IXW-MA will now need to be congured, which is done via web browser. Open any modern browser (Aiphone
recommends Microsoft Edge or Google Chrome) and enter the following: https://192.168.1.160/webset.cgi?login
Depending on the chosen browser, a certicate warning or error may be given.
Choose to proceed anyway to reach the login screen.
ID and Password
Once the login screen is reached, enter admin for both the ID and Password. The IXW-MA
will then require that a new ID and Password be created. For best practice, use the same ID
and Password created in IXG Support Tool for the other stations in the system.
Relay Settings
From the left hand side menu, nd Option Input/Relay Output and select Relay Output.
Starting with Relay Output 1, select Contact Change SIF Event and then specify the Station Number
of the station activating the Relay Output 1. Once these values are set, click
Update
. Depending
on the browser, the IXW-MA may return to the login screen when Update is clicked.
Repeat these steps for each Relay Output, which selected from the drop-down at the top of the Relay Output section.
Network Settings
For the nal step, nd Network Settings and select IP Address from the left hand side menu. Assign
the adaptor the desired IP Address, Subnet Mask, and Default Gateway. The given IP address must
match the value entered in Support Tool under Function Settings, SIF. When nished, click
Update
.Updating the network settings will cause the adaptor to reboot, which may take up to 5 minutes.
Once all of the hardware is rebooted, the system is ready to test.
For Door Release, the
SIF Origination Station
Number should be that
of the door station.

15
IXG Series Network Security Summary
IX and IXG Series stations are PoE-powered and require a wired connection and must reside on the same logical
network. with the exception of the Aiphone IXG Mobile App.
Entrance Station: IXG-DM7-HID
Tenant Station: IXG-2C7
Master Stations: IX-MV7-*, IX-RS-*, IXG-MK
Door Stations: IX-EA, IX-DV, IX-DVF-*, IX-SSA-*, IX-SS-2G
Adaptors: IXGW-GW, IXGW-LC
Mobile App: “Aiphone IXG”
Stations and Devices
The IXG Support Tool is used to batch congure all stations simultaneously, by nding each station on the
network by its MAC address. The IXG Series is designed to function on managed or enterprise-level networks,
however, the broadcast method used to nd stations during the programming process may require advanced
network conguration to allow network-wide broadcasts.
It is possible Windows Defender or other rewalls and anti-virus software may prevent this broadcast
search for stations. Typically, temporarily disabling these for a short time during the programming process
prevents
interruption or failure.
It is recommended, when possible, that stations and adaptors are placed on the same unmanaged network as the
programming PC for initial programming. Once congured, the stations may be removed from this
environment and deployed where needed.
Download and install the IXG Support Tool programming software. The latest version of Support Tool and IXG
Series
station rmware can always be found here https://www.aiphone.net/support/software-documents/ixg/
Support Tool Software Information
Support Tool and Line Supervision Software Minimum System Requirements
OS: Windows 7 (Professional, Enterprise, Ultimate), Windows 8 (Pro, Enterprise), Windows 8.1 (Pro, Enterprise)
Windows 10 (Home, Pro, Enterprise)
CPU: 32 bit (x86) or 64 bit (x64) of 1 GHz
RAM: 4GB or more
Screen Resolution: 1280 x 768
Support Tool and Line Supervision Software ID and Passwords
Administrator ID: admin (max. 32 characters)
Administrator Password: admin (max. 32 characters)
Property Management ID: admin (max. 32 characters)
Property Management Password: admin (max. 32 characters)

16 | IXG Commercial Quickstart Guide SIP
The IXG Series supports the use of HTTPS and SSL/TLS (v1.0, 1.1, and 1.2), providing the ability to upload signed
certicates to encrypt and secure authentication. Support Tool allows centralized certicate management, with the
ability to upload CA certicates.
SSH (SFTP over SSH) is used when uploading a setting le to stations using the IXG Support Tool, but not during
typical operation. This is a critical function, therefore SSH cannot be disabled.
HTTPS is used when uploading from IXG Support Tool to the IXG Cloud server. This may require whitelisting the
following URL: *.ap-northeast-1.amazonaws.com (this * is a wildcard representing multiple subdomains).
IEEE 802.1X authentication is supported.
Hash Algorithms: MD5, SHA1, SHA256
Security and Communication
Communication
SIP Connection Port: 5060
Audio codec: G.711 (μ-law, A-law)
Video codec: H.264/AVC, Motion JPEG
Video Encoder 1 (Intercom Communication)
RTP Video: Start 30000 - End 31000
RTP Audio: Start 20000 - End 21000
Video Encoder 2 (Secondary HD Streaming)
RTP Video: Start 32000 (1-65534) - End 33000 (1-65535)
RTP Audio: Start 22000 - End 33000
Minimum / Maximum Frame Rate (FPS): 1 / 30
Minimum / Maximum Bitrate: 32 / 2048
Minimum / Maximum Resolution (Encoder 2): 320x240 / 1280x960
By default, IXG stations use Unicast when placing outbound calls to other stations, but may utilize Multicast
in network environments that would benet from the method. When Paging to more than 50 stations Multicast is
required, and a Multicast address must be set in Support Tool. If Multicast is used, either for calling or when required
for large paging groups any address in the 224.0.0.0 to 239.255.255.255 range may be used.
Addressing
The IXG Series o󰀨ers Batch IP addressing or can be manually set for each device using the ‘IXG Support Tool’. Each
IXG station is set to the same default static IP address (192.168.1.160) that can be manually changed or set to DHCP
during the programming process.
IPv4: 192.168.1.160 (1.0.0.0-223.255.255.254)
Subnet Mask: 255.255.255.0 (128.0.0.0-255.255.255.254)
Default Gateway: - (1.0.0.0-223.255.255.254)
IPv6: - (2000::0-3FFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF or FD00::0-FDFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFF
F:FFFFE
IPv6 Default Gateway: - (::FF:0-FEFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFE)
DNS Primary Server IPv4: - (1.0.0.1-233.255.255.254)
IPv6: - (::FF:0-FEFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFE)
Secondary Server IPv4: - (1.0.0.1-233.255.255.254)
IPv6: - (::FF:0-FEFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFE)
NTP IPv4: ntp.jo.aiphone-app.net (1.0.0.0-223.255.255.255 or Hostname)
IPv6: - (::FF:0-FEFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFE or Hostname)

17
Port Type Service or Protocol Notes
5060 UDP Internal SIP communication between
Aiphone devices
8740 UDP Keep-alive during door release
8620 TCP Door release command SSL Door Release
65011 TCP Option Relay Output control
65030 UDP Lift Control Adaptor control
123** UDP NTP IXGW-GW Gateway must have an as-
signed NTP server address to function
53** UDP DNS IXGW-GW Gateway must have an as-
signed DNS server address to function
25 TCP SMTP Email notications
443 TCP HTTPS (TLS 1.2) Secure Web Access for certication server
control
22* TCP SFTP over an SSH session Setting File Upload for Support Tool
8883** TCP Secure MQTT Call control server
connection to Cloud Server
8700* UDP Broadcast Station Search and
Association functions with Support Tool
55550 UDP Paging Delivery
59900 TCP Message Page Delivery
65000 UDP Multicast Paging Delivery
55552 - 56552 UDP RTP Range used when paging
10000-20000** UDP SRTP/SRTCP, DTLS, ICE(STUN) IXG-GW and IXG Mobile App cloud
server communication
20000 - 21000
30000 - 31000 UDP RTP Audio and Video ranges for Encoder 1 Intercom to Intercom communication
22000 - 23000
32000 - 33000 UDP RTP Audio and Video ranges for Encoder 2 Intercom to 3rd Party Streaming
Ports and Protocols
The information below contains the most common and critical ports and protocols for the IXG Series. Some are
used only during the initial programming process, others during general use and optional feature functions.
* IXG Support Tool function / ** IXG App functionality
A reachable DNS and NTP server must be assigned to the IXGW-GW Mobile App Gateway. A generic DNS
server, such as 8.8.8.8, may be used. Note that the IXG Support Tool has an preset NTP server for the IXGW-
GW Gateway. However, this NTP server is located outside of the United States and using a local NTP server is
suggested.
Reference the following Hostnames if rewall white-listing is required for external network communication.
Additional IXG App Information
*.ixg.aiphone-app.net :
iot.us-east-1.amazonaws.com :
*.compute-1.amazonaws.com :
443
8883
10000-20000 *: wildcard representing multiple subdomains