Air Techniques AirStar 30 NEO User manual

EN-
US
Vision Monitor
Manual
2110400001L29
*2110400001L29*
2203V002

Contents
Important information
1About this document .. . . . . . . . . . . . . 2
1.1 Warnings and symbols .. . . . . . . 2
1.2 Copyright information .. . . . . . . . 2
2 Safety .. . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Intended use .. . . . . . . . . . . . . . . 3
2.2 Normal use .. . . . . . . . . . . . . . . . 3
2.3 Improper use .. . . . . . . . . . . . . . . 3
2.4 General safety information .. . . . . 3
2.5 Specialist personnel .. . . . . . . . . 3
2.6 Protection from cybersecurity
threats .. . . . . . . . . . . . . . . . . . . . 3
Product description
3Function .. . . . . . . . . . . . . . . . . . . . . . . 4
4 System requirements .. . . . . . . . . . . . . 5
Installation
5Server installation .. . . . . . . . . . . . . . . . 6
6Configuration .. . . . . . . . . . . . . . . . . . . 7
6.1 Log-in of the user .. . . . . . . . . . . 7
6.2 Managing locations .. . . . . . . . . . 7
6.3 Assigning a device to a location .. 8
6.4 Configuring a service partner .. . . 8
Usage
7First steps .. . . . . . . . . . . . . . . . . . . . . . 9
7.1 Notifier .. . . . . . . . . . . . . . . . . . . . 9
7.2 Cloud-based user interface .. . . . 10
8My devices .. . . . . . . . . . . . . . . . . . . . . 11
8.1 Querying current messages .. . . . 13
8.2 Adjusting device parameters .. . . 13
9My user account .. . . . . . . . . . . . . . . . . 13
10 Quit Notifier and server software .. . . . 14
10.1 Closing the Notifier .. . . . . . . . . . 14
10.2 Terminating the service .. . . . . . . 14
Troubleshooting
11 Tips for operators and service techni-
cians .. . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents
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Important information
1 About this document
This manual applies to Vision Monitor version
04/2022 or higher.
This manual forms part of the software. It corre-
sponds to the version of the software and the
technical standards valid at the time of initial mar-
ket release.
Air Techniques accepts no liability or
responsibility for safe operation of this
device and the software if the notes and
instructions contained in this manual are
not observed.
The German manual represents the original
instructions. All other languages are translations
of the original manual.
1.1 Warnings and symbols
Warnings
The warning notes in this document highlight
possible injury to persons or damage to machi-
nery.
They are marked with the following warning sym-
bols:
General warning symbol
The warnings are structured as follows:
SIGNAL WORD
Description of type and source of
danger
Here you will find the possible conse-
quences of ignoring the warning
❯Follow these measures to avoid the
danger.
The signal word differentiates between different
levels of danger:
–DANGER
Direct danger of severe injury or death
–WARNING
Possible danger of severe injury or death
–CAUTION
Risk of minor injuries
–NOTICE
Risk of extensive material/property damage
Miscellaneous symbols
These symbols are used within this document
and in the software:
Note, e.g. specific instructions regarding
the efficient use of the unit.
Take note of the accompanying electronic
documents.
Manufacturer
Distributor
1.2 Copyright information
All electronic drawings, processes, names, soft-
ware, and appliances mentioned here are pro-
tected under copyright.
Printing or copying these Installation and Operat-
ing Instructions, including excerpts thereof, may
only be carried out with the written approval of
Air Techniques.
Important information
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2 Safety
2.1 Intended use
The software is used to display, configure and
analyze device information from the manufactur-
er’s own devices, including their maintenance
management.
2.2 Normal use
The software is used to monitor the manufactur-
er's own devices on the computer.
The software has the following functions:
– Collection, analysis, signaling and documenta-
tion of messages and error scenarios in real
time
– Displaying technical data and physical informa-
tion
– Support for maintenance/servicing
– Documenting operation
– Adjustment of device settings
– Data storage in the cloud
– Provided express approval is obtained, den-
tists can also make data available to third par-
ties via an interface (i.e. to trade or service
partners).
2.3 Improper use
Any use of this appliance/these appliances above
and beyond that described in the Installation and
Operating Instructions is deemed to be incorrect
usage. The manufacturer cannot be held liable
for any damage resulting from incorrect usage.
The operator will be held liable and bears all
risks.
2.4 General safety information
❯Using the software, always comply with all
guidelines, laws, and other rules and regula-
tions that are applicable at the site of opera-
tion.
❯Do not modify the software.
❯Comply with the installation instructions and
software manual.
2.5 Specialist personnel
Operation
Persons using the software must be able to guar-
antee safe and correct operation based on their
training and experience.
❯Make sure each user is trained in the use of the
software.
2.6 Protection from cybersecurity
threats
The software is installed on a computer that can
be connected to the Internet. Therefore, the sys-
tem needs to be protected from threats from the
Internet.
❯Use antivirus software and update it regularly.
Look for evidence of possible virus infection
and, if applicable, check with the antivirus soft-
ware and remove the virus.
❯Use, properly configure, and regularly update
your firewall.
❯Update the computer's operating system regu-
larly.
❯Perform regular data backups.
❯Provide access to computers to authorized
users only, e.g., by means of user name and
password.
❯Make sure that only trustworthy contents are
downloaded. Only install software and firmware
updates that have been authenticated by the
manufacturer.
Important information
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Product description
3 Function
The software is installed on a computer in the local practice network and is connected to the devices of
Air Techniques in the practice.
If there is a message for a device in the practice, the software transfers the message to the cloud (vista-
softmonitor.io). In addition, a message of the Vision Monitor Notifier is shown in the taskbar.
The current status of the devices as well as messages and errors can be viewed using a browser.
visionmonitor.io
1 Local practice network
2 PC in local network with server installation
3 PC in local network with client installation (optional)
All compatible devices from the manufacturer that are network-compatible can be connected to the
software.
Devices lacking a network connection can be connected using the Connect Box.
Product description
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4 System requirements
Requirements for server installation of the Vision Monitor software on a server or computer in the prac-
tice network:
Operating system: Windows Server 2016
Microsoft Windows 10, 64-bit
Graphics board: Resolution ³1280 x 1024 (recommended)
Interface: Ethernet, DHCP/dynamic allocation of IP addresses
Internet
Ports required: 502, 512, 514, 45123 - 45126, 50123
Additionally required
software:
Mozilla Firefox, Google Chrome or Microsoft Edge
(in the current version)
Peripheral equipment
required:
Sound board, loudspeaker
Just a browser is needed for the user interface of the cloud.
The network connection of the devices needs to be stable, e.g. via LAN or via a stable WLAN.
For stability reasons the use of e.g. PowerLAN is not recommended.
Product description
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Installation
The server software is installed on a computer in
the local network. This computer serves as the
interface to the cloud and needs to have Internet
access.
We recommend installing the server software on
a computer that is always running, e.g. on the
server of the practice network.
Following the installation, the Notifier is visible in
the taskbar as an icon.
Once there is a new message for a device, Vision
Monitor sends the information to the cloud and
the Notifier signals the message in the taskbar.
In addition, if any computers in a practice
network are to be fitted with the Notifier,
then the software needs to be installed on
them and they need to be set up as a cli-
ent.
Then, Vision Monitor is configured on the com-
puter with the server installation.
5 Server installation
Requirements:
üComputer meets system requirements (see "4
System requirements").
üComputer and devices are connected to the
local network and the Internet.
Only sufficiently qualified staff should
install and commission the software.
❯Download software from the download area at
www.duerrdental.com.
❯Double-click on VS_Monitor_AT_...exe.
❯Follow the instructions of the installation wiz-
ard.
❯At Select components select the option,
Server Installation.
If the software is to be installed on addi-
tional computers in the local network,
select the option, Client installation, for
these installations.
❯Click Install to complete the installation.
If the computer is connected to the Internet, it
will automatically check for updates after instal-
lation. If new updates are available, they are
automatically downloaded and installed.
Installation
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6Configuration
You need the following to configure Vision Moni-
tor:
– Computer in the local network with server
installation of Vision Monitor
– User account at visionmonitor.io (you may
need to register again)
❯In the task bar, click Notifier .
or
Click Start > Air Techniques Vision Monitor >
Vision Monitor Notifier.
Vision Monitor opens in the browser.
The setup of Vision Monitor requires the follow-
ing steps:
– "6.1 Log-in of the user"
– "6.2 Managing locations"
– "6.3 Assigning a device to a location"
– "6.4 Configuring a service partner"
6.1 Log-in of the user
The first time a user logs on to the computer with
the server installation of Vision Monitor, all devi-
ces that are on the network are automatically
assigned to that user.
Then, the user can log in to the user interface
from any terminal device to monitor their devices.
❯Click SIGN-UP to create a new user account.
An activation link for confirmation of the user
account will be sent by e-mail.
❯If a user account at Vision Monitor exists
already, click LOGIN to log-in the user.
6.2 Managing locations
Each device is assigned to a location.
The main location is automatically created during
installation.
We recommend using an appropriate and
meaningful name for the main location,
e.g. "Dr. Smith - Melville".
Additional locations can be created underneath
this location, and they can again be subdivided
into further locations.
Main location
The location is automatically created
during installation. It can be edited
and renamed, but not deleted.
Region
Location without address for group-
ing of locations
Location with address
If the address is entered for at least
one location, then the locations are
displayed in the Map view.
Users can be entered for every location.
Notifications can only be set up in the main loca-
tion.
Requirements:
üLogged in as administrator of the organization
❯In the navigation bar, click Settings.
The available locations are displayed.
Creating a location:
❯Click Add location.
❯Select the higher-level location.
The dialog window opens.
❯Enter the name and address.
All fields marked * must be completed.
❯Click Save.
Editing a location:
❯Click the location.
The dialog window opens.
❯Make changes as required and click Save to
confirm.
Deleting a location:
A location can only be deleted if no devi-
ces are assigned to it and if it has no
dependent locations. All assigned devices
and locations must be removed before
deleting.
The higher-level main location cannot be
deleted.
❯Click the location.
The dialog window opens.
❯Click .
❯Confirm the deletion.
Installation
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Managing users
A user can be added to any location.
The user sees the devices of the assigned loca-
tion and the dependent locations, if any. If the
user is assigned to the main location, he will see
all devices of the organization.
There are different user roles with different access
rights:
Role Access rights
Users Querying device information
Administrator Managing locations
Managing users
Managing devices
Setting device parameters
Service tech-
nician
Setting device parameters
(advanced)
Requirements:
üLogged in as administrator of the organization
❯In the navigation bar, click Settings.
The available locations are displayed.
❯Selecting a location.
❯Switch to the User tab.
Adding a user:
❯Click Add new user.
❯In the dialog box, enter e-mail address and
select role of the new user.
❯Confirm by clicking Save.
The new user will receive an invitation by e-
mail with access to the user interface.
Changing a user’s role:
❯In the list of users, click next to the user.
❯In the context menu, click Change role.
❯In the selection list, select the role.
Deleting a user:
❯In the list of users, click next to the user.
❯In the context menu, click Delete.
Entering contacts for notifications
When an important message (fault) appears on a
device, the software automatically notifies the
contacts entered in Notifications.
Notifications can only be entered for the entire
organization in the main location.
Requirements:
üLogged in as administrator of the organization
❯In the navigation bar, click Settings.
The available locations are displayed.
❯Select the main location .
❯Switch to the Notifications tab.
❯Use Add new entry to enter an e-mail address.
Deleting an entry from Notifications:
❯In the list next to the entry, click .
❯In the context menu, click Delete.
6.3 Assigning a device to a loca-
tion
Every device is automatically added to the device
list and is initially assigned to the main location. If
additional locations have been created, the
device can be assigned to a different location.
Requirements:
üLogged in as administrator of the organization
❯Click Devices in the side bar.
The device list opens. New devices are
assigned to the main location.
❯Click on the device you wish to assign to a dif-
ferent location.
❯Click on the Settings tab.
Select the location to which the device is to be
shifted.
❯Click SAVE.
6.4 Configuring a service partner
A service partner can be stored for each device.
This allows the service partner to access the
device.
Requirements:
üLogged in as administrator
❯Click on the device in the device list.
The unit details are displayed.
❯Switch to the Service Partner tab.
❯Enter the service partner and select the service
partner from the selection list.
Only those service partners for are certified
with Air Techniques and use Vision Monitor are
shown.
❯Agree with the Data privacy statement and
mark the check box.
❯Click SAVE.
Installation
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Usage
7 First steps
7.1 Notifier
Vision Monitor Notifier runs in the background on the computers in the local network on which the soft-
ware is installed.
The program icon of the Notifier in the task bar shows the highest current message level of the devices.
Fault-free operation (no message)
Fault
Notice
Interrupted connection to the devices
Clicking on the program icon opens a new browser window with the user interface (cloud-based).
Usage
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7.2 Cloud-based user interface
There are two ways to open the user interface:
❯Click Notifier .
or
Open visionmonitor.io in the browser.
1 Navigation bar
2 Overview area
3 Detailed view area
The cloud user interface consists of the navigation bar and the content area (overview area and detailed
view area).
The content area varies depending on the view chosen in the navigation bar.
The views and rights vary depending on role (Administrator or User).
Different views can be selected in the navigation bar depending on the role of the logged-in user:
Map Positioning of the locations on the map
(only visible if the address is entered for the locations)
My devices Information about all devices present in the local network.
Messages that are currently pending in the categories
"Fault" or "Notice" are displayed, along with the number of
messages.
see also "8 My devices"
Settings Creating and editing locations, users and notifications
Usage
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8 My devices
All devices that are connected to the software are displayed in the My Devices view.
The status of the device is indicated by the icon in the device list:
Fault-free operation
Fault
Operation of the unit interrupted
Notice
Operation of the unit restricted
Device offline
Connection to device is interrupted, no current information about the device
status, e.g. device switched off or not connected to the network
❯In the navigation bar, click My Devices.
❯To search for devices, go to the Search field and enter a product name, serial number (SN), order
number (REF) or category.
❯To filter the device list, select the place, category or status.
❯Click a device to have its details displayed.
1
2
1 Basic information
2 Tabs of the device details
The device status, the product designation, the order number and the serial number are displayed in the
Basic Information for the device, as well as the information when it was last online.
The following information can be queried using the Tabs:
Dashboard Overview of the current state of the device and display of basic information
Usage
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Messages All messages of the device can be queried. The messages are sorted in
order of time.
You can search the list by code or message.
Parameter Parameters of the device that can be queried or adjusted (depending on the
role of the user, e.g. Admin)
Further settings for the device can be accessed via the More button:
Settings Adjusting the location of the device.
Removing the device.
Usage
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8.1 Querying current messages
The detailed view Messages shows messages
that have occurred for the device. Messages are
subdivided into the following categories:
Fault
e.g. pressure sensor malfunction
Notice
e.g. low pressure. Check system for
leaks.
Note
e.g. filter change required
Information
e.g. device is idle
If a message in the category Fault or Attention
occurs on a device, the message appears under
My Devices in the cloud-based user inter-
face. The icon in the device list changes.
The Notifier becomes active in the form of a bal-
loon tip and the color of the message level (e.g.
) is shown along with the icon in the task bar.
If several messages occur, the color of the high-
est message level is displayed.
❯To query details of the message, switch to the
detail view of the device.
8.2 Adjusting device parameters
You can query the set parameters for the device
on the Parameters tab. Provided the user has
the necessary rights, he/she can also make
changes to the parameters for the device.
❯In the detailed view of My Devices switch to
the Parameters tab.
❯If required, make the necessary changes to a
parameter and click Save to confirm.
Result:
The change is sent to the device. Once the
parameter has been changed on the device, a
message appears in the software.
No further changes can be made in the software
until the change has been completed on the
device.
9 My user account
The information and settings for the logged-in
user are located at the bottom edge of the navi-
gation bar.
Clicking the logged-in user takes you to a con-
text menu with various functions:
My user account:
– Edit user data (name and e-mail
address)
– Change password
– Delete user account
Change language
Open help
Legal notices
– Data Privacy Statement
– EULA
– Terms and Conditions
Log out user
Usage
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10 Quit Notifier and server
software
The Notifier displays the desktop notifications on
the computer. A service for connection of the
devices to the cloud is running.
Closing the user interface in the browser
does not close the software on the com-
puter. The software remains active, the
Notifier continues to display the status in
the task bar.
To re-open the user interface, click on the
icon in the task bar.
10.1 Closing the Notifier
Once the Notifier is closed on the computer,
desktop notifications are no longer displayed.
The connection of the devices to the cloud is not
interrupted though.
❯Use the right mouse button to click on the
symbol in the task bar and select End in the
context menu.
10.2 Terminating the service
If you click Log out for the Notifier on the com-
puter with the server installation, the connection
between the server software and the cloud will
be interrupted. Accordingly, no device informa-
tion and messages will be transferred to the
cloud any longer.
If the Notifier is logged out on computers
with a client installation, the connection of
the devices to the cloud is maintained.
❯Use the right mouse button to click on the
symbol in the task bar and select Log out on
the context menu.
Usage
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Troubleshooting
11 Tips for operators and service technicians
Any repairs above and beyond routine maintenance may only be done by suitably qualified per-
sonnel or by one of our service technicians.
Error Possible cause Remedy
The device is not displayed in
the list of devices
The unit is not connected to the
network
❯Check the network connec-
tion and establish it, if neces-
sary.
Incorrect firewall settings ❯Check the firewall settings; for
the required ports, see "4
System requirements".
Incorrect network settings in the
system control
❯Set the workstation network
or home network (“non-public
network").
Obsolete device firmware or
device is not supported
If device is supported:
❯Update firmware
User is not logged into Vision
Monitor through the Notifier.
❯Click Notifier in the task list.
❯Log in through the user inter-
face in the browser.
Device status is not refreshed,
messages are not displayed
Connection to the unit is inter-
rupted
❯Check the network connec-
tion
Service Vision Monitor on com-
puter (server installation) is stop-
ped
❯Restart service: Windows >
Services > VSM Server (VS
Monitor Legacy)
Internet connection is inter-
rupted
❯Check the Internet connection
User is not logged into Vision
Monitor through the Notifier.
❯Click Notifier in the task list.
❯Log in through the user inter-
face in the browser.
Troubleshooting
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Manufactured for / Distributed by:
Air Techniques, Inc.
1295 Walt Whitman Road
Melville, New York 11747-3062, USA
Phone: [phone]
Fax: [phone]
www.airtechniques.com
Hersteller / Manufacturer:
DÜRR DENTAL SE
Höpfigheimer Str. 17
74321 Bietigheim-Bissingen
Germany
www.duerrdental.com