AirCell Axxess II User manual

KEEPING YOU
IN TOUCH, IN FLIGHT
Axxess II Users Manual

Axxess II Satcom System
Users Manual
AirCell Part Number: D12058 • Revision A • April 2006
(Browse www.aircell.com for online manuals with the latest revisions)
Important Telephone Numbers
AirCell Customer Service AIR1 (2471) Toll-free or +1.303.379.0278
AirCell Customer Service Hours of Operation
Monday through Friday, 0730 (7:30 am) to 1700 (5:00 pm), USA Mountain Time
Aircraft Numbers
Aircraft Registration__________________________________________________________
Aircraft Make & Model ______________________________________________________
Aircraft Serial Number _______________________________________________________
Aircraft Phone Numbers
Iridium Phone Number 1 ____________________________________________________
Iridium Phone Number 2 ____________________________________________________
Iridium Phone Number 3 (Optional) ___________________________________________
Iridium Phone Number 4 (Optional) ___________________________________________
Inmarsat Phone Number (Optional) ____________________________________________
Satcom Direct Number (Optional) _____________________________________________
Aircraft Fax Number (Optional) _______________________________________________

ii
Identifying Telephone Extensions
Record the extension numbers and locations on your aircraft:
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Axxess Configuration Data Port
Location: __________________________________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________

iii
Table of Contents
Welcome
Congratulations..........................................1
AirCell Axxess and the Iridium Satellite Network . . . . . . . . . . . . . . . . 1
Calling Emergency and Toll-Free Numbers . . . . . . . . . . . . . . . . . . . . . 1
Calling with Operator or Directory Assistance. . . . . . . . . . . . . . . . . . . 1
LearningAbouttheHandset ................................2
Getting Started
TurningPowerOn........................................3
Starting from the Main Dialing Screen. . . . . . . . . . . . . . . . . . . . . . . . . 3
UsingtheFunctionKey....................................4
LearningAboutFunctions..................................4
SelectingMenuChoices...................................4
Using Your Phone System
Placing Calls from the Aircraft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing Calls to Another Iridium Phone. . . . . . . . . . . . . . . . . . . . . . . . 5
RedialingCalls ..........................................6
Calling Stored Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ReceivingCalls..........................................6
PickingUpCalls.........................................6
EndingCalls ............................................6
Placing Calls to the Aircraft from the Ground . . . . . . . . . . . . . . . . . . . 7
LearningAboutCalling....................................8
MutingorUnmutingCalls..................................9
PuttingCallsonHold .....................................9
TransferringCalls.........................................9
Using Phones as an Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
MakingaConferenceCall.................................10
Personalizing Your Phone System
Using Your Personal Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using One-Touch Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

iv
Learning About Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing the Ear Piece Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ChangingtheRingerVolume...............................15
Changing the Key Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Locking or Unlocking Handsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Integrating Other Equipment
Using the Iridium Network for Data Calls . . . . . . . . . . . . . . . . . . . . . 17
Connecting Equipment for Data Calls . . . . . . . . . . . . . . . . . . . . . . . . 17
PlacingDataCalls.......................................17
Using Axxess With Other Electronics . . . . . . . . . . . . . . . . . . . . . . . . 18
Troubleshooting Your Phone System
HowDoIResetaHandset? ...............................19
What if the Main Dialing Screen Displays, But I Can’t Place Calls?. . 19
Why Does Contact Product Support Display? . . . . . . . . . . . . . . . . . . 19
What Happens if All Channels Are Full? . . . . . . . . . . . . . . . . . . . . . . 19
Appendix
International Direct Dial Prefixes and Country Codes . . . . . . . . . . . . 21

1
Welcome
Congratulations
Congratulations on purchasing the AirCell Axxess™Satcom system, the most
advanced, capable, and user-friendly system flying. We’re proud to add you
to the thousands of satisfied AirCell customers around the globe. We wish
you many years of productive and efficient airborne communications.
Your new Axxess system offers a host of exceptional features, many of
which were previously unavailable in an airborne telephone system:
Easy-to-use graphical menus
Call conferencing
Advanced noise cancellation
Headset and earbud compatibility
Internal phone books
Award-winning AirCell product support
AirCell Axxess and the Iridium Satellite Network
The Axxess telephone works with the Iridium Satellite Network of 66 Low-
Earth Orbit (LEO) satellites and operates in the frequency range of 1616
MHz to 1625.5 MHz.
Calling Emergency and Toll-Free Numbers
The Iridium Satellite Network System for aeronautical use does not
currently support Emergency 911 calls. Toll-free numbers, such as 800,
877, and 888 numbers, may not work for Iridium or international calls.
Calling with Operator or Directory Assistance
The Iridium Network does not support operator-assisted calling or
Directory Assistance.
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

2
Learning About the Handset
Note these important areas of your handset:
1Displays the telephone
number being dialed or
the system status
8Shows handset’s
extension number
3Accesses additional menus
& features
9Scrolls up &
turns volume up
10 Scrolls down &
turns volume down
2Displays additional options
5Recalls 13 Connects call
14 Disconnects call
12 Clears (deletes)
characters
6Puts call on hold
7Connects headphones
4Enters numbers &
characters
11 Dials speed dialing
numbers

3
Getting Started
Turning Power On
Your Axxess phone system has power anytime the aircraft’s main avionics
power switch is on.
During initial power up, the Welcome to AirCell Axxess Screen appears
in the phone’s display. Once the Main Dialing Screen with instructions
appears, you can use the phone.
Starting from the Main Dialing Screen
The Main Dialing Screen below displays when power is on, and you can
use the phone. All instructions in this manual start from this screen.
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

4
Using the Function Key
Press the handset’s key to access your phone’s additional menus and
advanced functions. You will do this frequently, so memorize this key.
Once you press this key, additional menu choices become available. You
can select one of the menu choices shown below.
Learning About Functions
FCN 0 Change Handset Unlock Code
FCN 1 Change Handset Ringer Volume
FCN 2 Change Key Tone Volume
FCN 3 3-Way Conference Calling
FCN 5 Lock Handset
FCN 6 Mute or Unmute Microphone
FCN 8 Transfer a Call
Selecting Menu Choices
How to select a menu choice:
1Highlight the choice by using the or keys to navigate.
2Apply your choice by pressing .

5
Using Your Phone System
Placing Calls from the Aircraft
The Main Dialing Screen displays the calling instructions.
How to place a call:
1From the Main Dialing Screen, dial the
desired number, then press .
USA/Canada: Dial 9 + 1 +
Area Code + Number.
International Calls: Dial 9 +
Country Code + Number.
2While Axxess is connecting your call,
the number dialed flashes on screen,
and the message Dialing displays.
3When your call connects successfully,
the screen displays Call in Progress.
Note: You may hear up to five beeps
in the 10–12 seconds while your call
is being connected.
Placing Calls to Another Iridium Phone
To place a call from one Iridium phone to another, dial 9 + 8816 +
XXX.XXXXX (other subscriber’s Iridium Phone Number).
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

6
Redialing Calls
To automatically redial the last number called, press , and then .
The last number is redialed.
Calling Stored Phone Numbers
You can quickly call phone numbers stored in your personal phone book,
or stored as speed dialing numbers. For details on these two features, see
the section on “Personalizing Your Phone System.”
Receiving Calls
When your telephone rings, pick up the handset and press the key to
answer the phone.
Picking Up Calls
You can pick up calls that are ringing on another extension. To pick up a
call, press and then 9.
Ending Calls
Always press the key to end your current call.

7
Placing Calls to the Aircraft from the Ground
Placing a call to an AirCell Axxess-equipped aircraft via the Iridium
Network is quick and easy. You can use direct dialing or two-stage dialing.
Two-Stage Dialing to the Aircraft from the Ground
Two-stage dialing may be the most cost-effective method of calling an
AirCell Axxess-equipped aircraft. Using this method, the calling party is
charged by their long distance provider for a call to Tempe, Arizona, USA
for the call’s duration. The called party (in the aircraft) is charged AirCell
per minute charges, from the time the call connects in Tempe, until the
call is ended.
How to use two-stage dialing:
1Dial the Iridium Call Routing Center:
From USA/Canada: Dial 1.480.768.2500.
From outside USA/Canada: Dial 00** (IDD access code prefix)
+ 1 (USA Country Code) + 480.768.2500.
2When prompted, dial 8816 (Iridium Country Code) + XXX.XXXXX
(Iridium Phone Number you are calling). The call is routed to the
aircraft. If registered on the network, the phone will ring in 4–6
seconds.
Direct Dialing the Aircraft from the Ground
When direct dialing an Iridium-equipped aircraft, there may be a pause of
up to 25 seconds as the system completes your call.
How to use direct dialing:
USA/Canada: Dial 011 (IDD) + 8816 (Iridium Country Code)
+ XXX.XXXXX (Iridium Phone Number).
Outside USA/Canada: Dial 00** (IDD access code prefix)
+ 8816 (Iridium Country Code) + XXX.XXXXX (Iridium Phone
Number you are calling).
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

8
Learning About Calling
All calls using the Iridium Satellite Network are considered
international calls. When calling Iridium-equipped aircraft,
always use the 8816 Iridium Country Code.
Direct-dialed calls to an AirCell Axxess phone are billed
by long distance providers as international calls. Since
rates vary greatly, check rates before making calls. Or use
two-stage dialing, which may be more cost effective.
Some long distance providers do not recognize the 8816
Iridium Country Code. Two-stage dialing does recognize
the Iridium Country Code.
In the procedures, 00** represents the International Direct
Dial (IDD) access code prefix of the country you are
calling from. In many countries, the IDD code is 00.
See the Appendix for a list of International Direct Dial
(IDD) access code prefixes, as well as Country Codes. For
a more current list, refer to Internet sites such as www.
iridium.com/customer.

9
Muting or Unmuting Calls
To mute the handset’s microphone, press and then press 6. While the
handset is muted, you can hear other callers, but they cannot hear you.
While muted, the screen displays MICROPHONE MUTE. To unmute the
handset’s microphone, press and then press 6again.
Putting Calls on Hold
To put the current call “on hold,” press the key. Press again to
reconnect the call. While on hold, the screen displays Call Holding.
Transferring Calls
You can transfer calls to another extension. Calls can be transferred an
unlimited number of times, until either party ends the call.
How to transfer a call:
1Put the call on hold by pressing .
2Dial the other extension number (such as 81 or 82) and press .
3When the other party answers, press and then 8to transfer call.
Note: If the extension does not answer, press again to
reconnect with the call that is on hold.
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

10
Using Phones as an Intercom
Two or more AirCell handsets can be used as an intercom. Just pick up a
handset, dial 8X (for example, dial 81, 82, and so on), then press .
Note: You can use a maximum of three handsets per channel at the same
time for intercom conferencing. The maximum is two for conferencing with
a ground caller.
Making a Conference Call
The person answering a call can make a 3-way conference call.
How to make a conference call:
1Put the call on hold by pressing .
The screen displays Call Holding.
2Dial the 3rd party you want to add.
You can either dial another extension
or dial another telephone number.
3Press . The screen displays
Conference: Waiting and the number.
4If the third person answers the call,
press and then press 3.
This reconnects with the call on hold
and makes a 3-way call. The screen
displays Call In Progress.

11
Personalizing Your Phone System
Using Your Personal Phone Book
You can store and recall up to 99 frequently-called phone numbers. You
also have the option of storing a name that identifies each stored number.
How to store a phone number in your phone book:
1Enter the phone number in one of the following formats:
9 + 1 + Area Code + Number
9 + Country Code + Number
2Press to store the number.
3At the Specify a location prompt, press to use the next open
memory location.
4At the Enter name prompt, enter up to seven characters, then press
. Or to leave the name blank, simply press .
5At the Stored? prompt, press to save your entry.
How to edit a number stored in your phone book:
1Press twice to display your phone book.
2Scroll through the saved numbers list by pressing or ,
then press to edit the selected entry.
3At The New Number prompt, press to backspace, enter your
corrected number, then press to continue.
4At The New Name prompt, press to backspace, enter your
corrected name, then press to continue.
5At the New Location prompt, press to resave the existing
location.
6At the CHANGE? prompt, press to confirm all the changes
and finish editing.
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

12
How to dial a number stored in your phone book:
1Press twice to display your phone book.
2Scroll through the saved numbers list by pressing or .
3Press to call the selected number.
How to clear a phone number from your phone book:
1Press twice to display your phone book.
2Scroll through the saved numbers list by pressing or .
3Press to delete the selected entry.
4At the Clear? prompt, press to confirm the deletion of the
number from your phone book.

13
Using One-Touch Speed Dialing
For speed dialing, you can use two special keys: and . Store
one frequently-called number, such as your home or main office number,
for each of the keys.
How to store a speed dialing phone number:
1Enter the phone number in one of the following formats:
9 + 1 + Area Code + Number
9 + Country Code + Number
2Press to store the number.
3At the Specify a location prompt, press the or key to
store the number at that location.
4At the Enter name prompt, do not enter any characters. Simply
press to store your entry.
Note: Once a speed dialing number is entered at a or
location, it can be changed, but it cannot be deleted.
How to call a stored speed dialing phone number:
1Press .
2Press one of the two speed dialing keys: or .
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

14
Learning About Entering Characters
Use the same basic techniques when entering characters for
your phone book or one-touch speed dialing.
You can enter alphabetic or numeric characters using the
phone’s keypad.
To enter characters, use the “multi-press” procedure
common to personal cell phones. For example:
To enter the number 2, press the 2key once.
To enter the letter a, press the 2key twice.
To enter the letter b, press the 2key three times.
To backspace over a character and select a new character,
press .
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Changing the Ear Piece Volume
You can change the ear piece volume during a call, or whenever the
handset is out of the cradle. Increase or decrease the volume by pressing
the or keys. The maximum setting is five bars.

15
Changing the Ringer Volume
You can change the ringer volume during a call, or whenever the handset
is out of the cradle. Increase or decrease the volume by pressing , and
then pressing 1. Next press the or keys.
The screen indicates the volume level. The maximum setting is five bars. At
the lowest setting, the ringer is turned off.
Changing the Key Tone Volume
You can change the key tone (the sound the keys make when pressed)
volume during a call, or whenever the handset is out of the cradle.
Increase or decrease the volume by pressing and then 2. Next press the
or keys.
The screen indicates the volume level. The maximum setting is five bars. At
the lowest setting, the ringer is turned off.
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix