AirCell Axxess II User manual

KEEPING YOU
IN TOUCH, IN FLIGHT
Axxess II Users Manual

Axxess II Satcom System
Users Manual
AirCell Part Number: D12058 • Revision A • April 2006
(Browse www.aircell.com for online manuals with the latest revisions)
Important Telephone Numbers
AirCell Customer Service AIR1 (2471) Toll-free or +1.303.379.0278
AirCell Customer Service Hours of Operation
Monday through Friday, 0730 (7:30 am) to 1700 (5:00 pm), USA Mountain Time
Aircraft Numbers
Aircraft Registration__________________________________________________________
Aircraft Make & Model ______________________________________________________
Aircraft Serial Number _______________________________________________________
Aircraft Phone Numbers
Iridium Phone Number 1 ____________________________________________________
Iridium Phone Number 2 ____________________________________________________
Iridium Phone Number 3 (Optional) ___________________________________________
Iridium Phone Number 4 (Optional) ___________________________________________
Inmarsat Phone Number (Optional) ____________________________________________
Satcom Direct Number (Optional) _____________________________________________
Aircraft Fax Number (Optional) _______________________________________________

ii
Identifying Telephone Extensions
Record the extension numbers and locations on your aircraft:
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Axxess Configuration Data Port
Location: __________________________________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________
Extension # ____
Location: _____________

iii
Table of Contents
Welcome
Congratulations..........................................1
AirCell Axxess and the Iridium Satellite Network . . . . . . . . . . . . . . . . 1
Calling Emergency and Toll-Free Numbers . . . . . . . . . . . . . . . . . . . . . 1
Calling with Operator or Directory Assistance. . . . . . . . . . . . . . . . . . . 1
LearningAbouttheHandset ................................2
Getting Started
TurningPowerOn........................................3
Starting from the Main Dialing Screen. . . . . . . . . . . . . . . . . . . . . . . . . 3
UsingtheFunctionKey....................................4
LearningAboutFunctions..................................4
SelectingMenuChoices...................................4
Using Your Phone System
Placing Calls from the Aircraft. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Placing Calls to Another Iridium Phone. . . . . . . . . . . . . . . . . . . . . . . . 5
RedialingCalls ..........................................6
Calling Stored Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ReceivingCalls..........................................6
PickingUpCalls.........................................6
EndingCalls ............................................6
Placing Calls to the Aircraft from the Ground . . . . . . . . . . . . . . . . . . . 7
LearningAboutCalling....................................8
MutingorUnmutingCalls..................................9
PuttingCallsonHold .....................................9
TransferringCalls.........................................9
Using Phones as an Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
MakingaConferenceCall.................................10
Personalizing Your Phone System
Using Your Personal Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using One-Touch Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

iv
Learning About Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing the Ear Piece Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ChangingtheRingerVolume...............................15
Changing the Key Tone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Locking or Unlocking Handsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Integrating Other Equipment
Using the Iridium Network for Data Calls . . . . . . . . . . . . . . . . . . . . . 17
Connecting Equipment for Data Calls . . . . . . . . . . . . . . . . . . . . . . . . 17
PlacingDataCalls.......................................17
Using Axxess With Other Electronics . . . . . . . . . . . . . . . . . . . . . . . . 18
Troubleshooting Your Phone System
HowDoIResetaHandset? ...............................19
What if the Main Dialing Screen Displays, But I Can’t Place Calls?. . 19
Why Does Contact Product Support Display? . . . . . . . . . . . . . . . . . . 19
What Happens if All Channels Are Full? . . . . . . . . . . . . . . . . . . . . . . 19
Appendix
International Direct Dial Prefixes and Country Codes . . . . . . . . . . . . 21

1
Welcome
Congratulations
Congratulations on purchasing the AirCell Axxess™Satcom system, the most
advanced, capable, and user-friendly system flying. We’re proud to add you
to the thousands of satisfied AirCell customers around the globe. We wish
you many years of productive and efficient airborne communications.
Your new Axxess system offers a host of exceptional features, many of
which were previously unavailable in an airborne telephone system:
Easy-to-use graphical menus
Call conferencing
Advanced noise cancellation
Headset and earbud compatibility
Internal phone books
Award-winning AirCell product support
AirCell Axxess and the Iridium Satellite Network
The Axxess telephone works with the Iridium Satellite Network of 66 Low-
Earth Orbit (LEO) satellites and operates in the frequency range of 1616
MHz to 1625.5 MHz.
Calling Emergency and Toll-Free Numbers
The Iridium Satellite Network System for aeronautical use does not
currently support Emergency 911 calls. Toll-free numbers, such as 800,
877, and 888 numbers, may not work for Iridium or international calls.
Calling with Operator or Directory Assistance
The Iridium Network does not support operator-assisted calling or
Directory Assistance.
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

2
Learning About the Handset
Note these important areas of your handset:
1Displays the telephone
number being dialed or
the system status
8Shows handset’s
extension number
3Accesses additional menus
& features
9Scrolls up &
turns volume up
10 Scrolls down &
turns volume down
2Displays additional options
5Recalls 13 Connects call
14 Disconnects call
12 Clears (deletes)
characters
6Puts call on hold
7Connects headphones
4Enters numbers &
characters
11 Dials speed dialing
numbers

3
Getting Started
Turning Power On
Your Axxess phone system has power anytime the aircraft’s main avionics
power switch is on.
During initial power up, the Welcome to AirCell Axxess Screen appears
in the phone’s display. Once the Main Dialing Screen with instructions
appears, you can use the phone.
Starting from the Main Dialing Screen
The Main Dialing Screen below displays when power is on, and you can
use the phone. All instructions in this manual start from this screen.
Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix

4
Using the Function Key
Press the handset’s key to access your phone’s additional menus and
advanced functions. You will do this frequently, so memorize this key.
Once you press this key, additional menu choices become available. You
can select one of the menu choices shown below.
Learning About Functions
FCN 0 Change Handset Unlock Code
FCN 1 Change Handset Ringer Volume
FCN 2 Change Key Tone Volume
FCN 3 3-Way Conference Calling
FCN 5 Lock Handset
FCN 6 Mute or Unmute Microphone
FCN 8 Transfer a Call
Selecting Menu Choices
How to select a menu choice:
1Highlight the choice by using the or keys to navigate.
2Apply your choice by pressing .

5
Using Your Phone System
Placing Calls from the Aircraft
The Main Dialing Screen displays the calling instructions.
How to place a call:
1From the Main Dialing Screen, dial the
desired number, then press .
USA/Canada: Dial 9 + 1 +
Area Code + Number.
International Calls: Dial 9 +
Country Code + Number.
2While Axxess is connecting your call,
the number dialed flashes on screen,
and the message Dialing displays.
3When your call connects successfully,
the screen displays Call in Progress.
Note: You may hear up to five beeps
in the 10–12 seconds while your call
is being connected.
Placing Calls to Another Iridium Phone
To place a call from one Iridium phone to another, dial 9 + 8816 +
XXX.XXXXX (other subscriber’s Iridium Phone Number).
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Contents | Welcome | Getting Started | Using | Personalizing | Integrating | Troubleshooting | Appendix