Samsung OfficeServ 7400 User manual

TABLE OF CONTENTS
PROGRAMMING SECTION
PART DESCRIPTION PAGE
1INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW .................................................. 1.1.1
1.2 PROGRAMMING LEVELS ....................................................... 1.2.1
1.3 SYSTEM MEMORY MANAGEMENT ........................................ 1.3.1
1.4 DEFAULTING THE SYSTEM .................................................... 1.3.2
1.5 PROGRAM LIST IN NUMERICAL ORDER ............................... 1.3.1
1.6PROGRAM LIST IN ALPHABETICAL ORDER.......................... 1.4.1
1.7MMC’S ASSOCIATED BY CATEGORY ..................................... 1.5.1
2PROGRAM PROCEDURES
2.1 OVERVIEW .............................................................................. 2.1.1
MMCS APPEAR IN NUMERICAL ORDER
OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2006
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.1
PART 1. INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW
The OfficeServ 7400 system arrives from the factory with default data. Connect it to
trunks, stations and power, turn the system on and it is fully operational. The only thing
left to do is customize the data to fit the customer’s needs. This is called programming
the system.
MMC stands for Man Machine Code and each program is assigned a different three
digit code. These MMC codes are used to view, create or change customer data.
Programming is simply deciding what needs to be done and knowing which MMC is
used to do it. For example, use MMC 601 to create a station group. System speed dial
numbers are entered in MMC 705 and soft keys are assigned to individual keysets
using MMC 722.
System programming may be done from any two line display keyset. The first thing you
must do is open system programming. As a security measure, a passcode must be
known to do this.
•iDCS KEYSETS
This diagram illustrates the keys on a
iDCS 28 BUTTON and a iDCS 18
BUTTON keyset that have special
functions during programming. When
required, these keys will be referred to
by the names described in the
diagram.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.2
This diagram illustrates the keys on a iDCS 8
BUTTON keyset that have special functions
during programming. When required, these keys
will be referred to by the names described in the
diagram.
•DCS KEYSETS
This diagram illustrates the keys on a
display keyset that have special functions
during programming. When required,
these keys will be referred to by the names
described in the diagram.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.3
•ITP-5121D KEYSETS and DS 5000 Series KEYSETS
This diagram illustrates the keys on ITP 5121-D, DS 5021D, DS 5014D and DS 5007S
keysets that have special functions during programming. When required, these keys
will be referred to by the names described in the diagram.
A
B C D E F
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.2.1
1.2 PROGRAMMING LEVELS
There are three levels of programming: SYSTEM, CUSTOMER and STATION. System
and customer levels are under passcode protection while station programming does
not require a passcode.
To prevent conflicting data from being entered, only one person at a time can enter
programming with the technician or customer passcode. While programming is in
progress, normal system operation is not affected. For your convenience, the system
displays [xxx IN PGM MODE] when another keyset is in the program mode.
A. System level
This level is entered via MMC 800 and requires the technician level passcode. It
allows access to all system programs, station programs and maintenance
programs.
B. Customer level
This level is entered via MMC 200 and requires the customer passcode. It allows
access to station programs and system programs allowed by the technician in MMC
802. When using the customer passcode to access station programs, data for all
stations can be viewed or changed.
NOTE: When the system is programmed for multiple tenant use, each tenant has an
individual customer passcode enabled in MMC 201. The access for tenant
passcode is limited to only certain MMCs. See MMC 201 for more details.
After opening programming with the customer passcode, you must press TRSF to
exit. Now press TRSF and the MMC number you wish to access.
C. Station level
All keysets can access station programs 102–117 without using a passcode. Each
user can only change station data for his/her own keyset.
When the LCD 24B keyset is in programming, the display shows instructions,
prompts and choices. Existing data is always displayed before it can be changed.
The keystroke sequence for each MMC is detailed in the following pages.
Before you begin entering customer data, follow this important reminder.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.3.1
1.3 SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and Smart Media was where the Database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7400 is
considerably different.
The OS7400 has 4 types of memory:
1) SRAM (2MB): Holds information such as Call Logs, Alarms, UCD call stats,
program logs and traffic reports. SRAM is backed by the Super Capacitor on the
MP40. If the switch is ON, data can last up to 12 hours without main system power.
The SRAM DOES NOT STORE THE SYSTEM DATABASE.
2) DRAM: This is where active system Database resides. During WebMMC or KMMC
programming, the data being programmed is written to DRAM.
DRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
NAND FLASH contents are reloaded into DRAM.
3) NAND FLASH: A more permanent memory that will hold the system database for
many years. During WebMMC or KMMC programming, the data being
programmed is written to DRAM. The database will be written from DRAM to NAND
FLASH upon the following conditions:
- 5 minutes after a system boot
- From that point every 15 minutes
- When you log out of WebMMC or KMMC (mmc 800 disable)
- When KMMC or WebMMC lockout timer expires
- MMC 811 restart
4) SMART MEDIA (32MB): When you use MMC 815 and save the Database to Smart
Media, it copies the active Database from DRAM and saves it to Smart Media. This
way the most up-to-date database is saved to Smart media.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to DRAM and the change takes effect immediately. Likewise, if
you make a programming change using WebMMC and click the SAVE button, the
change is effective immediately and is saved to DRAM active system database.
However, once the change is saved in DRAM, if the system reboots before one of
the events listed in item 3 above occurs, then you will lose the changes you just
made. This is because the changes never got a chance to write from DRAM to
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.3.2
NAND FLASH. NAND FLASH is what is loaded into the DRAM when the system
boots back up.
Thus it is highly recommended that you frequently log out of KMMC or WebMMC
programming to force the DRAM to save to NAND FLASH.
1.4 DEFAULTING THE SYSTEM
You can no longer default the system by turning the MP40 battery backup switch OFF
then ON again. Turning the battery backup switch OF then ON again will simply clear
the SRAM which contains the data mentioned above. You can default the OS7400 in
the following ways:
1) MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be
retained).
2) Leave the MP40 battery backup switch in the OFF position and boot the system.
This is a FULL default. You will have to power down and turn the battery back up
switch back ON and reboot.
3) When the Country Selection is changed by MMC 812 or the MP40 DIP SWITCHES
IMPORTANT REMINDER
When first installing this system, always use MMC 811 to reset and clear memory.
This will ensure that you begin with clean default data.
Now begin entering customer data
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.5.1
1.5PROGRAM LIST IN NUMERICAL ORDER
100 STATION LOCK 310 LCR CLASS OF SERVICE
101 CHANGE USER PASSCODE 312 ALLOW CID / ANI
102 CALL FORWARD 313 COPY STATION/TRUNK USE
103 SET ANSWER MODE 314 ASSIGN STATION/STATION USE
104 STATION NAME 315 CUSTOMER SET RELOCATION
105 STATION SPEED DIAL 316 PRESET FORWARD NO ANSWER
106 STATION SPEED DIAL NAME 317 TIME/COST DISPLAY OPTION
107 KEY EXTENDER 320 BRANCH GROUP
108 STATION STATUS 321 SEND CLI NUMBER
109 DATE/TIME DISPLAY 324 SLI2 GAIN
110 STATION ON/OFF 400 CUSTOMER ON/OFF PER TRUNK
111 KEYSET RING TONE 401 C.O./PBX LINE
112 ALARM CLOCK 402 TRUNK DIAL TYPE
114 STATION VOLUME 403 TRUNK TOLL CLASS
115 SET PROGRAMMED MESSAGE 404 TRUNK NAME
116 ALARM REMINDER 405 TRUNK TELEPHONE NUMBER
117 TEXT MESSAGE 406 TRUNK RING ASSIGNMENT
118 CONFERENCE GROUP 407 FORCED TRUNK RELEASE
119 CALLER ID / ANI DISPLAY 408 ASSIGN TRUNK MOH SOURCE
120 LARGE LCD OPTION 409 TRUNK STATUS READ
121 STATION LANGUAGE ASSIGNMENT 410 ASSIGN DISA TRUNK
122 SPOT INFO SPD 411 ASSIGN T1 SIGNAL TYPE
125 EXECUTIVE PRESENT STATE 412 ASSIGN TRUNK SIGNAL
200 OPEN CUSTOMER PROGRAMMING 414 ASSIGN CALLER ID / ANI TRUNKS
201 CHANGE CUSTOMER PASSCODE 415 REPORT TRUNK ABANDON DATA
202 CHANGE FEATURE PASSCODE 416 E&M/DID RING
203 ASSIGN UA DEVICE 417 TRK TMC GAIN
204 COMMON BELL CONTROL 418 TRUNK GAIN CONTROL
205 ASSIGN LOUD BELL 419 DISTINCTIVE RINGING
206 BARGE-IN TYPE 420 ANI / DNIS OPTIONS
207 ASSIGN VM/AA PORT 421 TRUNK COS
208 ASSIGN RING TYPE 422 COST RATE
209 ASSIGN ADD-ON MODULE 424 PRI CARD RESTART
210 CUSTOMER ON/OFF PER TENANT 430 PRI CONTROL
211 DOOR RING ASSIGNMENT 432 CONNECTION STATUS
214 DISA ALARM RINGING STATION 500 SYSTEM-WIDE COUNTERS
217 STATION PAIR 501 SYSTEM TIMERS
219 TRAFFIC REPORT PRINTOUT 502 STATION-WIDE TIMERS
223 ISDN SERVICE TYPE 503 TRUNK-WIDE TIMER
224 WAKE-UP AA 504 PULSE MAKE/BREAK RATIO
300 CUSTOMER ON/OFF PER STATION 505 ASSIGN DATE AND TIME
301 ASSIGN STATION COS 506 TONE CADENCE
302 PICKUP GROUPS 507 ASSIGN RING PLAN TIME
303 ASSIGN EXECUTIVE/SECRETARY 510 SLI RING CADENCE
304 ASSIGN EXTENSION/TRUNK USE 511 MESSAGE WAITING LAMP CADENCE
305 ASSIGN FORCED CODE 512 HOLIDAY ASSIGNMENT
306 HOT LINE 515 ASSIGN DAYLIGHT SAVINGS DATE
308 ASSIGN BACKGROUND MUSIC SOURCE 600 ASSIGN OPERATOR GROUP
309 ASSIGN STATION MUSIC ON HOLD 601 ASSIGN STATION GROUP
223 ISDN SERVICE TYPE 602 STATION GROUP NAME
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.5.2
603 ASSIGN TRUNK GROUP 801 CHANGE TECHNICIAN PASSCODE
604 ASSIGN INTERNAL PAGE ZONES 802 CUSTOMER ACCESS MMC NUMBER
605 ASSIGN EXTERNAL PAGE ZONE 803 ASSIGN TENANT GROUP
606 ASSIGN SPEED BLOCK 805 LEVEL & GAIN
607 UCD OPTIONS 806 CARD PRE-INSTALL
608 ASSIGN REVIEW BLOCK 807 ADJUST DIGITAL PHONE TONE QUALITY
609 CALL LOG BLOCK 808 T1 PARAMETERS
611 ALLOW TEXT MESSAGING 810 HALT PROCESSING
612 GROUP CONFERENCE ALLOW 811 RESET SYSTEM
614 SET A STATION / C.O. LINE CALL GROUP 812 SET COUNTRY
615 MGI GROUP 815 CUSTOMER DATABASE COPY
616 MGI USER 816 CONFERENCE GAIN
700 COPY COS CONTENTS 818 PROGRAM DOWNLOAD
701 ASSIGN COS CONTENTS 819 SMARTMEDIA FILE CONTROL
702 TOLL DENY TABLE 820 ASSIGN SYSTEM LINK ID
703 TOLL ALLOWANCE TABLE 821 Q-SIG TRUNK
704 ASSIGN WILD CHARACTER 822 VIRTUAL STATION TYPE
705 ASSIGN SYSTEM SPEED DIAL 823 NETWORK COS
706 SYSTEM SPEED DIAL BY NAME 824 NETWORK DIAL PLAN
707 AUTHORIZATION CODE 825 NETWORK OPTIONS
708 ACCOUNT CODE 826 CLOCK SOURCE
709 TOLL PASS CODE/SPECIAL CODE TABLE 827 CRM DSP MODE
710 LCR DIGIT TABLE 829 LAN PRINTER PARAMETER
711 LCR TIME TABLE 830 ETHERNET PARAMETERS
712 LCR ROUTE TABLE 831 MGI PARAMETERS
713 LCR MODIFY DIGIT TABLE 832 VOIP OUTBOUND DIGITS
714 DID NUMBER AND NAME TRANSLATION 833 VOIP IP ADDRESS
715 PROGRAMMED STATION MESSAGE 834 H.323 OPTION
717 MY AREA CODE 835 MGI DSP OPTION
718 UCD AGENT ID 836 H.323 GK OPTION
719 IDLE DISPLAY 837 SIP OPTIONS
720 COPY KEY PROGRAMMING 838 PRIVATE IP ADDRESS
721 SAVE STATION KEY PROGRAMMING 840 IP SET INFO
722 STATION KEY PROGRAMMING 844 IP STATION TYPE
723 SYSTEM KEY PROGRAMMING 845 WLI PARAMETERS
724 DIAL NUMBERING PLAN 846 WIP INFO
725 SMDR OPTIONS 847 WLI RESET
726 VM/AA OPTIONS 848 WLAN IP/MAC
727 SYSTEM VERSION DISPLAY 849 WLAN CONFIG
728 CID / ANI TRANSLATION TABLE 850 SHOW SYSTEM RESOURCES
729 RATE CALCULATION TABLE 851 ALARM REPORTING
730 COSTING DIAL PLAN 852 SYSTEM ALARM ASSIGNMENTS
740 VM CARD RESTART 853 MAINTENANCE BUSY
741 USER MAILBOX 854 DIAGNOSTIC TIME
743 AUTO RECORD 855 SYSTEM HARDWARE OPTIONS
744 VM DAY / NIGHT 856 TECH PROGRAMMING LOGS
745 WARNING DESTINATION 857 VIRTUAL CABINETS
746 VM HALT 859 HARDWARE VERSION
747 VM ALARM 860 UCD VIEW SERVICE
748 ASSIGN VM MOH 861 SYSTEM OPTION
749 VM IN/OUT 865 FAN POWER CONTROL
759 CLI RINGING 889 DISPLAY SERVER STATUS
800 ENABLE TECHNICIAN PROGRAM 890 PORT CLEAR
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.6.1
1.6PROGRAM LIST IN ALPHABETICAL ORDER
708 ACCOUNT CODE 211 DOOR RING ASSIGNMENT
209 ADD-ON MODULE ASSIGN 416 E&M/DID RING
807 ADJUST DIGITAL PHONE TONE QUALITY 830 ETHERNET PARAMETERS
112 ALARM CLOCK 125 EXECUTIVE PRESENT STATE
116 ALARM REMINDER 303 EXECUTIVE/SECRETARY ASSIGN
851 ALARM REPORTING 304 EXTENSION/TRUNK USE ASSIGN
420 ANI / DNIS OPTIONS 605 EXTERNAL PAGE ZONE ASSIGN
704 ASSIGN WILD CHARACTER 865 FAN POWER CONTROL
707 AUTHORIZATION CODE 202 FEATURE PASSCODE CHANGE
743 AUTO RECORD 305 FORCED CODE ASSIGN
308 BACKGROUND MUSIC SOURCE ASSIGN 407 FORCED TRUNK RELEASE
206 BARGE-IN TYPE 612 GROUP CONFERENCE ALLOW
320 BRANCH GROUP 836 H.323 GK OPTION
401 C.O./PBX LINE 834 H.323 OPTION
102 CALL FORWARD 810 HALT PROCESSING
609 CALL LOG BLOCK 859 HARDWARE VERSION
119 CALLER ID / ANI DISPLAY 512 HOLIDAY ASSIGNMENT
414 CALLER ID / ANI TRUNKS ASSIGN 306 HOT LINE
806 CARD PRE-INSTALL 719 IDLE DISPLAY
312 CID / ANI ALLOW 604 INTERNAL PAGE ZONES ASSIGN
728 CID / ANI TRANSLATION TABLE 840 IP SET INFO
759 CLI RINGING 223 ISDN SERVICE TYPE
826 CLOCK SOURCE 107 KEY EXTENDER
204 COMMON BELL CONTROL 111 KEYSET RING TONE
816 CONFERENCE GAIN 829 LAN PRINTER PARAMETER
118 CONFERENCE GROUP 120 LARGE LCD OPTION
432 CONNECTION STATUS 310 LCR CLASS OF SERVICE
700 COPY COS CONTENTS 710 LCR DIGIT TABLE
720 COPY KEY PROGRAMMING 713 LCR MODIFY DIGIT TABLE
313 COPY STATION/TRUNK USE 712 LCR ROUTE TABLE
701 COS CONTENTS ASSIGN 711 LCR TIME TABLE
422 COST RATE 805 LEVEL & GAIN
730 COSTING DIAL PLAN 205 LOUD BELL ASSIGN
827 CRM DSP MODE 853 MAINTENANCE BUSY
802 CUSTOMER ACCESS MMC NUMBER 511 MESSAGE WAITING LAMP CADENCE
815 CUSTOMER DATABASE COPY 835 MGI DSP OPTION
300 CUSTOMER ON/OFF PER STATION 615 MGI GROUP
210 CUSTOMER ON/OFF PER TENANT 831 MGI PARAMETERS
400 CUSTOMER ON/OFF PER TRUNK 616 MGI USER
201 CUSTOMER PASSCODE CHANGE 717 MY AREA CODE
315 CUSTOMER SET RELOCATION 823 NETWORK COS
505 DATE AND TIME ASSIGN 824 NETWORK DIAL PLAN
109 DATE/TIME DISPLAY 825 NETWORK OPTIONS
515 DAYLIGHT SAVINGS DATE ASSIGN 200 OPEN CUSTOMER PROGRAMMING
854 DIAGNOSTIC TIME 600 OPERATOR GROUP ASSIGN
724 DIAL NUMBERING PLAN 302 PICKUP GROUPS
714 DID NUMBER AND NAME TRANSLATION 890 PORT CLEAR
214 DISA ALARM RINGING STATION 316 PRESET FORWARD NO ANSWER
410 DISA TRUNK ASSIGN 424 PRI CARD RESTART
889 DISPLAY SERVER STATUS 430 PRI CONTROL
419 DISTINCTIVE RINGING 838 PRIVATE IP ADDRESS
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