Samsung OfficeServ 7400 User manual

TABLE OF CONTENTS
PROGRAMMING SECTION
PART DESCRIPTION PAGE
1INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW .................................................. 1.1.1
1.2 PROGRAMMING LEVELS ....................................................... 1.2.1
1.3 SYSTEM MEMORY MANAGEMENT ........................................ 1.3.1
1.4 DEFAULTING THE SYSTEM .................................................... 1.3.2
1.5 PROGRAM LIST IN NUMERICAL ORDER ............................... 1.3.1
1.6PROGRAM LIST IN ALPHABETICAL ORDER.......................... 1.4.1
1.7MMC’S ASSOCIATED BY CATEGORY ..................................... 1.5.1
2PROGRAM PROCEDURES
2.1 OVERVIEW .............................................................................. 2.1.1
MMCS APPEAR IN NUMERICAL ORDER
OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL TABLE OF CONTENTS JUNE 2006
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Table of Contents

OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.1
PART 1. INTRODUCTION TO PROGRAMMING
1.1 PROGRAMMING OVERVIEW
The OfficeServ 7400 system arrives from the factory with default data. Connect it to
trunks, stations and power, turn the system on and it is fully operational. The only thing
left to do is customize the data to fit the customer’s needs. This is called programming
the system.
MMC stands for Man Machine Code and each program is assigned a different three
digit code. These MMC codes are used to view, create or change customer data.
Programming is simply deciding what needs to be done and knowing which MMC is
used to do it. For example, use MMC 601 to create a station group. System speed dial
numbers are entered in MMC 705 and soft keys are assigned to individual keysets
using MMC 722.
System programming may be done from any two line display keyset. The first thing you
must do is open system programming. As a security measure, a passcode must be
known to do this.
•iDCS KEYSETS
This diagram illustrates the keys on a
iDCS 28 BUTTON and a iDCS 18
BUTTON keyset that have special
functions during programming. When
required, these keys will be referred to
by the names described in the
diagram.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.2
This diagram illustrates the keys on a iDCS 8
BUTTON keyset that have special functions
during programming. When required, these keys
will be referred to by the names described in the
diagram.
•DCS KEYSETS
This diagram illustrates the keys on a
display keyset that have special functions
during programming. When required,
these keys will be referred to by the names
described in the diagram.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.1.3
•ITP-5121D KEYSETS and DS 5000 Series KEYSETS
This diagram illustrates the keys on ITP 5121-D, DS 5021D, DS 5014D and DS 5007S
keysets that have special functions during programming. When required, these keys
will be referred to by the names described in the diagram.
A
B C D E F
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.2.1
1.2 PROGRAMMING LEVELS
There are three levels of programming: SYSTEM, CUSTOMER and STATION. System
and customer levels are under passcode protection while station programming does
not require a passcode.
To prevent conflicting data from being entered, only one person at a time can enter
programming with the technician or customer passcode. While programming is in
progress, normal system operation is not affected. For your convenience, the system
displays [xxx IN PGM MODE] when another keyset is in the program mode.
A. System level
This level is entered via MMC 800 and requires the technician level passcode. It
allows access to all system programs, station programs and maintenance
programs.
B. Customer level
This level is entered via MMC 200 and requires the customer passcode. It allows
access to station programs and system programs allowed by the technician in MMC
802. When using the customer passcode to access station programs, data for all
stations can be viewed or changed.
NOTE: When the system is programmed for multiple tenant use, each tenant has an
individual customer passcode enabled in MMC 201. The access for tenant
passcode is limited to only certain MMCs. See MMC 201 for more details.
After opening programming with the customer passcode, you must press TRSF to
exit. Now press TRSF and the MMC number you wish to access.
C. Station level
All keysets can access station programs 102–117 without using a passcode. Each
user can only change station data for his/her own keyset.
When the LCD 24B keyset is in programming, the display shows instructions,
prompts and choices. Existing data is always displayed before it can be changed.
The keystroke sequence for each MMC is detailed in the following pages.
Before you begin entering customer data, follow this important reminder.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.3.1
1.3 SYSTEM MEMORY MANAGEMENT
In previous OfficeServ Systems such as the OfficeServ 100, 500, and 7200, SRAM
memory stored the active system database and Smart Media was where the Database
was saved on a more permanent basis. The SRAM was battery-backed on the MCP
card by a super-capacitor with a battery backup switch which could clear the memory
and default the system. However, the memory architecture of the OfficeServ 7400 is
considerably different.
The OS7400 has 4 types of memory:
1) SRAM (2MB): Holds information such as Call Logs, Alarms, UCD call stats,
program logs and traffic reports. SRAM is backed by the Super Capacitor on the
MP40. If the switch is ON, data can last up to 12 hours without main system power.
The SRAM DOES NOT STORE THE SYSTEM DATABASE.
2) DRAM: This is where active system Database resides. During WebMMC or KMMC
programming, the data being programmed is written to DRAM.
DRAM IS CLEARED WHEN SYSTEM BOOTS. During system boot up, the latest
NAND FLASH contents are reloaded into DRAM.
3) NAND FLASH: A more permanent memory that will hold the system database for
many years. During WebMMC or KMMC programming, the data being
programmed is written to DRAM. The database will be written from DRAM to NAND
FLASH upon the following conditions:
- 5 minutes after a system boot
- From that point every 15 minutes
- When you log out of WebMMC or KMMC (mmc 800 disable)
- When KMMC or WebMMC lockout timer expires
- MMC 811 restart
4) SMART MEDIA (32MB): When you use MMC 815 and save the Database to Smart
Media, it copies the active Database from DRAM and saves it to Smart Media. This
way the most up-to-date database is saved to Smart media.
WHAT THIS MEANS TO YOU?
From the information described above, you can see that if you made a
programming change in KMMC and pressed the right soft key to save, the change
is made immediately to DRAM and the change takes effect immediately. Likewise, if
you make a programming change using WebMMC and click the SAVE button, the
change is effective immediately and is saved to DRAM active system database.
However, once the change is saved in DRAM, if the system reboots before one of
the events listed in item 3 above occurs, then you will lose the changes you just
made. This is because the changes never got a chance to write from DRAM to
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.3.2
NAND FLASH. NAND FLASH is what is loaded into the DRAM when the system
boots back up.
Thus it is highly recommended that you frequently log out of KMMC or WebMMC
programming to force the DRAM to save to NAND FLASH.
1.4 DEFAULTING THE SYSTEM
You can no longer default the system by turning the MP40 battery backup switch OFF
then ON again. Turning the battery backup switch OF then ON again will simply clear
the SRAM which contains the data mentioned above. You can default the OS7400 in
the following ways:
1) MMC 811 MEMORY CLEAR (however mmc 830 IP address information will be
retained).
2) Leave the MP40 battery backup switch in the OFF position and boot the system.
This is a FULL default. You will have to power down and turn the battery back up
switch back ON and reboot.
3) When the Country Selection is changed by MMC 812 or the MP40 DIP SWITCHES
IMPORTANT REMINDER
When first installing this system, always use MMC 811 to reset and clear memory.
This will ensure that you begin with clean default data.
Now begin entering customer data
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.5.1
1.5PROGRAM LIST IN NUMERICAL ORDER
100 STATION LOCK 310 LCR CLASS OF SERVICE
101 CHANGE USER PASSCODE 312 ALLOW CID / ANI
102 CALL FORWARD 313 COPY STATION/TRUNK USE
103 SET ANSWER MODE 314 ASSIGN STATION/STATION USE
104 STATION NAME 315 CUSTOMER SET RELOCATION
105 STATION SPEED DIAL 316 PRESET FORWARD NO ANSWER
106 STATION SPEED DIAL NAME 317 TIME/COST DISPLAY OPTION
107 KEY EXTENDER 320 BRANCH GROUP
108 STATION STATUS 321 SEND CLI NUMBER
109 DATE/TIME DISPLAY 324 SLI2 GAIN
110 STATION ON/OFF 400 CUSTOMER ON/OFF PER TRUNK
111 KEYSET RING TONE 401 C.O./PBX LINE
112 ALARM CLOCK 402 TRUNK DIAL TYPE
114 STATION VOLUME 403 TRUNK TOLL CLASS
115 SET PROGRAMMED MESSAGE 404 TRUNK NAME
116 ALARM REMINDER 405 TRUNK TELEPHONE NUMBER
117 TEXT MESSAGE 406 TRUNK RING ASSIGNMENT
118 CONFERENCE GROUP 407 FORCED TRUNK RELEASE
119 CALLER ID / ANI DISPLAY 408 ASSIGN TRUNK MOH SOURCE
120 LARGE LCD OPTION 409 TRUNK STATUS READ
121 STATION LANGUAGE ASSIGNMENT 410 ASSIGN DISA TRUNK
122 SPOT INFO SPD 411 ASSIGN T1 SIGNAL TYPE
125 EXECUTIVE PRESENT STATE 412 ASSIGN TRUNK SIGNAL
200 OPEN CUSTOMER PROGRAMMING 414 ASSIGN CALLER ID / ANI TRUNKS
201 CHANGE CUSTOMER PASSCODE 415 REPORT TRUNK ABANDON DATA
202 CHANGE FEATURE PASSCODE 416 E&M/DID RING
203 ASSIGN UA DEVICE 417 TRK TMC GAIN
204 COMMON BELL CONTROL 418 TRUNK GAIN CONTROL
205 ASSIGN LOUD BELL 419 DISTINCTIVE RINGING
206 BARGE-IN TYPE 420 ANI / DNIS OPTIONS
207 ASSIGN VM/AA PORT 421 TRUNK COS
208 ASSIGN RING TYPE 422 COST RATE
209 ASSIGN ADD-ON MODULE 424 PRI CARD RESTART
210 CUSTOMER ON/OFF PER TENANT 430 PRI CONTROL
211 DOOR RING ASSIGNMENT 432 CONNECTION STATUS
214 DISA ALARM RINGING STATION 500 SYSTEM-WIDE COUNTERS
217 STATION PAIR 501 SYSTEM TIMERS
219 TRAFFIC REPORT PRINTOUT 502 STATION-WIDE TIMERS
223 ISDN SERVICE TYPE 503 TRUNK-WIDE TIMER
224 WAKE-UP AA 504 PULSE MAKE/BREAK RATIO
300 CUSTOMER ON/OFF PER STATION 505 ASSIGN DATE AND TIME
301 ASSIGN STATION COS 506 TONE CADENCE
302 PICKUP GROUPS 507 ASSIGN RING PLAN TIME
303 ASSIGN EXECUTIVE/SECRETARY 510 SLI RING CADENCE
304 ASSIGN EXTENSION/TRUNK USE 511 MESSAGE WAITING LAMP CADENCE
305 ASSIGN FORCED CODE 512 HOLIDAY ASSIGNMENT
306 HOT LINE 515 ASSIGN DAYLIGHT SAVINGS DATE
308 ASSIGN BACKGROUND MUSIC SOURCE 600 ASSIGN OPERATOR GROUP
309 ASSIGN STATION MUSIC ON HOLD 601 ASSIGN STATION GROUP
223 ISDN SERVICE TYPE 602 STATION GROUP NAME
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.5.2
603 ASSIGN TRUNK GROUP 801 CHANGE TECHNICIAN PASSCODE
604 ASSIGN INTERNAL PAGE ZONES 802 CUSTOMER ACCESS MMC NUMBER
605 ASSIGN EXTERNAL PAGE ZONE 803 ASSIGN TENANT GROUP
606 ASSIGN SPEED BLOCK 805 LEVEL & GAIN
607 UCD OPTIONS 806 CARD PRE-INSTALL
608 ASSIGN REVIEW BLOCK 807 ADJUST DIGITAL PHONE TONE QUALITY
609 CALL LOG BLOCK 808 T1 PARAMETERS
611 ALLOW TEXT MESSAGING 810 HALT PROCESSING
612 GROUP CONFERENCE ALLOW 811 RESET SYSTEM
614 SET A STATION / C.O. LINE CALL GROUP 812 SET COUNTRY
615 MGI GROUP 815 CUSTOMER DATABASE COPY
616 MGI USER 816 CONFERENCE GAIN
700 COPY COS CONTENTS 818 PROGRAM DOWNLOAD
701 ASSIGN COS CONTENTS 819 SMARTMEDIA FILE CONTROL
702 TOLL DENY TABLE 820 ASSIGN SYSTEM LINK ID
703 TOLL ALLOWANCE TABLE 821 Q-SIG TRUNK
704 ASSIGN WILD CHARACTER 822 VIRTUAL STATION TYPE
705 ASSIGN SYSTEM SPEED DIAL 823 NETWORK COS
706 SYSTEM SPEED DIAL BY NAME 824 NETWORK DIAL PLAN
707 AUTHORIZATION CODE 825 NETWORK OPTIONS
708 ACCOUNT CODE 826 CLOCK SOURCE
709 TOLL PASS CODE/SPECIAL CODE TABLE 827 CRM DSP MODE
710 LCR DIGIT TABLE 829 LAN PRINTER PARAMETER
711 LCR TIME TABLE 830 ETHERNET PARAMETERS
712 LCR ROUTE TABLE 831 MGI PARAMETERS
713 LCR MODIFY DIGIT TABLE 832 VOIP OUTBOUND DIGITS
714 DID NUMBER AND NAME TRANSLATION 833 VOIP IP ADDRESS
715 PROGRAMMED STATION MESSAGE 834 H.323 OPTION
717 MY AREA CODE 835 MGI DSP OPTION
718 UCD AGENT ID 836 H.323 GK OPTION
719 IDLE DISPLAY 837 SIP OPTIONS
720 COPY KEY PROGRAMMING 838 PRIVATE IP ADDRESS
721 SAVE STATION KEY PROGRAMMING 840 IP SET INFO
722 STATION KEY PROGRAMMING 844 IP STATION TYPE
723 SYSTEM KEY PROGRAMMING 845 WLI PARAMETERS
724 DIAL NUMBERING PLAN 846 WIP INFO
725 SMDR OPTIONS 847 WLI RESET
726 VM/AA OPTIONS 848 WLAN IP/MAC
727 SYSTEM VERSION DISPLAY 849 WLAN CONFIG
728 CID / ANI TRANSLATION TABLE 850 SHOW SYSTEM RESOURCES
729 RATE CALCULATION TABLE 851 ALARM REPORTING
730 COSTING DIAL PLAN 852 SYSTEM ALARM ASSIGNMENTS
740 VM CARD RESTART 853 MAINTENANCE BUSY
741 USER MAILBOX 854 DIAGNOSTIC TIME
743 AUTO RECORD 855 SYSTEM HARDWARE OPTIONS
744 VM DAY / NIGHT 856 TECH PROGRAMMING LOGS
745 WARNING DESTINATION 857 VIRTUAL CABINETS
746 VM HALT 859 HARDWARE VERSION
747 VM ALARM 860 UCD VIEW SERVICE
748 ASSIGN VM MOH 861 SYSTEM OPTION
749 VM IN/OUT 865 FAN POWER CONTROL
759 CLI RINGING 889 DISPLAY SERVER STATUS
800 ENABLE TECHNICIAN PROGRAM 890 PORT CLEAR
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.6.1
1.6PROGRAM LIST IN ALPHABETICAL ORDER
708 ACCOUNT CODE 211 DOOR RING ASSIGNMENT
209 ADD-ON MODULE ASSIGN 416 E&M/DID RING
807 ADJUST DIGITAL PHONE TONE QUALITY 830 ETHERNET PARAMETERS
112 ALARM CLOCK 125 EXECUTIVE PRESENT STATE
116 ALARM REMINDER 303 EXECUTIVE/SECRETARY ASSIGN
851 ALARM REPORTING 304 EXTENSION/TRUNK USE ASSIGN
420 ANI / DNIS OPTIONS 605 EXTERNAL PAGE ZONE ASSIGN
704 ASSIGN WILD CHARACTER 865 FAN POWER CONTROL
707 AUTHORIZATION CODE 202 FEATURE PASSCODE CHANGE
743 AUTO RECORD 305 FORCED CODE ASSIGN
308 BACKGROUND MUSIC SOURCE ASSIGN 407 FORCED TRUNK RELEASE
206 BARGE-IN TYPE 612 GROUP CONFERENCE ALLOW
320 BRANCH GROUP 836 H.323 GK OPTION
401 C.O./PBX LINE 834 H.323 OPTION
102 CALL FORWARD 810 HALT PROCESSING
609 CALL LOG BLOCK 859 HARDWARE VERSION
119 CALLER ID / ANI DISPLAY 512 HOLIDAY ASSIGNMENT
414 CALLER ID / ANI TRUNKS ASSIGN 306 HOT LINE
806 CARD PRE-INSTALL 719 IDLE DISPLAY
312 CID / ANI ALLOW 604 INTERNAL PAGE ZONES ASSIGN
728 CID / ANI TRANSLATION TABLE 840 IP SET INFO
759 CLI RINGING 223 ISDN SERVICE TYPE
826 CLOCK SOURCE 107 KEY EXTENDER
204 COMMON BELL CONTROL 111 KEYSET RING TONE
816 CONFERENCE GAIN 829 LAN PRINTER PARAMETER
118 CONFERENCE GROUP 120 LARGE LCD OPTION
432 CONNECTION STATUS 310 LCR CLASS OF SERVICE
700 COPY COS CONTENTS 710 LCR DIGIT TABLE
720 COPY KEY PROGRAMMING 713 LCR MODIFY DIGIT TABLE
313 COPY STATION/TRUNK USE 712 LCR ROUTE TABLE
701 COS CONTENTS ASSIGN 711 LCR TIME TABLE
422 COST RATE 805 LEVEL & GAIN
730 COSTING DIAL PLAN 205 LOUD BELL ASSIGN
827 CRM DSP MODE 853 MAINTENANCE BUSY
802 CUSTOMER ACCESS MMC NUMBER 511 MESSAGE WAITING LAMP CADENCE
815 CUSTOMER DATABASE COPY 835 MGI DSP OPTION
300 CUSTOMER ON/OFF PER STATION 615 MGI GROUP
210 CUSTOMER ON/OFF PER TENANT 831 MGI PARAMETERS
400 CUSTOMER ON/OFF PER TRUNK 616 MGI USER
201 CUSTOMER PASSCODE CHANGE 717 MY AREA CODE
315 CUSTOMER SET RELOCATION 823 NETWORK COS
505 DATE AND TIME ASSIGN 824 NETWORK DIAL PLAN
109 DATE/TIME DISPLAY 825 NETWORK OPTIONS
515 DAYLIGHT SAVINGS DATE ASSIGN 200 OPEN CUSTOMER PROGRAMMING
854 DIAGNOSTIC TIME 600 OPERATOR GROUP ASSIGN
724 DIAL NUMBERING PLAN 302 PICKUP GROUPS
714 DID NUMBER AND NAME TRANSLATION 890 PORT CLEAR
214 DISA ALARM RINGING STATION 316 PRESET FORWARD NO ANSWER
410 DISA TRUNK ASSIGN 424 PRI CARD RESTART
889 DISPLAY SERVER STATUS 430 PRI CONTROL
419 DISTINCTIVE RINGING 838 PRIVATE IP ADDRESS
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.6.2
818 PROGRAM DOWNLOAD 808 T1 PARAMETERS
715 PROGRAMMED STATION MESSAGE 801 TECHNICIAN PASSCODE CHANGE
504 PULSE MAKE/BREAK RATIO 800 TECHNICIAN PROGRAM ENABLE
821 Q-SIG TRUNK 803 TENANT GROUP ASSIGN
729 RATE CALCULATION TABLE 117 TEXT MESSAGE
415 REPORT TRUNK ABANDON DATA 611 TEXT MESSAGING ALLOW
811 RESET SYSTEM 317 TIME/COST DISPLAY OPTION
608 REVIEW BLOCK ASSIGN 703 TOLL ALLOWANCE TABLE
507 RING PLAN TIME ASSIGN 702 TOLL DENY TABLE
208 RING TYPE ASSIGN 709 TOLL PASS CODE/SPECIAL CODE TABLE
721 SAVE STATION KEY PROGRAMMING 506 TONE CADENCE
321 SEND CLI NUMBER 219 TRAFFIC REPORT PRINTOUT
614 SET A STATION / C.O. LINE CALL GROUP 417 TRK TMC GAIN
103 SET ANSWER MODE 421 TRUNK COS
812 SET COUNTRY 402 TRUNK DIAL TYPE
115 SET PROGRAMMED MESSAGE 418 TRUNK GAIN CONTROL
850 SHOW SYSTEM RESOURCES 603 TRUNK GROUP ASSIGN
837 SIP OPTIONS 408 TRUNK MOH SOURCE ASSIGN
510 SLI RING CADENCE 404 TRUNK NAME
324 SLI2 GAIN 406 TRUNK RING ASSIGNMENT
819 SMARTMEDIA FILE CONTROL 412 TRUNK SIGNAL ASSIGN
725 SMDR OPTIONS 409 TRUNK STATUS READ
606 SPEED BLOCK ASSIGN 405 TRUNK TELEPHONE NUMBER
122 SPOT INFO SPD 403 TRUNK TOLL CLASS
301 STATION COS ASSIGN 503 TRUNK-WIDE TIMER
601 STATION GROUP ASSIGN 203 UA DEVICE ASSIGN
602 STATION GROUP NAME 718 UCD AGENT ID
722 STATION KEY PROGRAMMING 607 UCD OPTIONS
121 STATION LANGUAGE ASSIGNMENT 860 UCD VIEW SERVICE
100 STATION LOCK 741 USER MAILBOX
309 STATION MUSIC ON HOLD ASSIGN 101 USER PASSCODE CHANGE
104 STATION NAME 857 VIRTUAL CABINETS
110 STATION ON/OFF 822 VIRTUAL STATION TYPE
217 STATION PAIR 747 VM ALARM
105 STATION SPEED DIAL 740 VM CARD RESTART
106 STATION SPEED DIAL NAME 744 VM DAY / NIGHT
108 STATION STATUS 746 VM HALT
114 STATION VOLUME 749 VM IN/OUT
314 STATION/STATION USE ASSIGN 748 VM MOH ASSIGN
502 STATION-WIDE TIMERS 726 VM/AA OPTIONS
852 SYSTEM ALARM ASSIGNMENTS 207 VM/AA PORT ASSIGN
855 SYSTEM HARDWARE OPTIONS 833 VOIP IP ADDRESS
841 SYSTEM IP OPTION 832 VOIP OUTBOUND DIGITS
723 SYSTEM KEY PROGRAMMING 224 WAKE-UP AA
820 SYSTEM LINK ID ASSIGN 745 WARNING DESTINATION
861 SYSTEM OPTION 846 WIP INFO
705 SYSTEM SPEED DIAL ASSIGN 849 WLAN CONFIG
706 SYSTEM SPEED DIAL BY NAME 848 WLAN IP/MAC
501 SYSTEM TIMERS 845 WLI PARAMETERS
727 SYSTEM VERSION DISPLAY 847 WLI RESET
500 SYSTEM-WIDE COUNTERS
411 T1 SIGNAL TYPE ASSIGN
856 TECH PROGRAMMING LOGS
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.7.1
1.7 MMC’S ASSOCIATED BY CATEGORY
KEYSET USER OPTIONS
ALARM CLOCK 112 STATION ON/OFF 110
ALARM REMINDER 116 SET ANSWER MODE 103
CALL FORWARD 102 SET PROGRAMMED MESSAGE 115
CALLER ID / ANI DISPLAY 119 STATION LANGUAGE ASSIGNMENT 121
CHANGE USER PASSCODE 101 STATION LOCK 100
CONFERENCE GROUP 118 STATION NAME 104
DATE / TIME DISPLAY 109 STATION SPEED DIAL 105
EXECUTIVE PRESENT STATE 125 STATION SPEED DIAL NAME 106
KEY EXTENDER 107 STATION STATUS 108
KEYSET RING TONE 111 STATION VOLUME 114
LARGE LCD OPTION 120 TEXT MESSAGE 117
SPOT INFO SPD 122
SYSTEM LEVEL PROGRAMS
ADD-ON MODULE ASSIGNMENT 209 HOLIDAY ASSIGNMENT 512
BARGE-IN TYPE 206 LOUD BELL ASSIGNMENT 205
CALLER ID / ANI TRANSLATION TABLE 728 OPEN CUSTOMER PROGRAMMING 200
CHANGE CUSTOMER PASSCODE 201 PROGRAM DOWNLOAD 818
CHANGE FEATURE PASSCODES 202 RING TYPE ASSIGNMENTS 208
CLOCK SOURCE 826 SMDR OPTIONS 725
COMMON BELL CONTROL 204 SYSTEM HARDWARE OPTIONS 855
CONFERENCE GAIN 816 SYSTEM OPTION 861
CONNECTION STATUS 432 SYSTEM RESOURCE 850
CRM DSP MODE SELECT 827 SYSTEM VERSION DISPLAY 727
CUSTOMER ON/OFF PER TENANT 210 TENANT GROUP 803
DISA ALARM RINGING STATION 214 TRAFFIC REPORT PRINTOUT 219
DOOR RING ASSIGNMENT 211 UA DEVICE ASSIGNMENTS 203
EMERGENCY ASSIGNMENT 858 VIRTUAL CABINETS 857
ETHERNET PARAMETER 830
HARDWARE VERSION 859
STATION LEVEL PROGRAMS
ALLOW CALLER ID / ANI 312 ISDN SERVICE TYPE 223
BACKGROUND MUSIC SOURCE 308 LAN PRINTER PARAMETER 829
BRANCH GROUP 320 LCR CLASS OF SERVICE 310
COPY KEY PROGRAMMING 720 PORT CLEAR 890
COPY STATION / TRUNK USE 313 PRESET FORWARD NO ANSWER 316
CUSTOMER ON/OFF PER STATION 300 PROGRAMMED STATION MESSAGE 715
CUSTOMER SET RELOCATION 315 SAVE STATION KEY PROGRAMMING 721
DIGITAL PHONE TONE QUALITY ADJUST 807 SEND CLI NUMBER 321
DISTINCTIVE RINGING 419 SET COUNTRY 812
EXECUTIVE/SECRETARY ASSIGNMENT 303 SMARTMEDIA FILE CONTROL 819
EXTENSION/TRUNK USE ASSIGNMENT 304 STATION COS ASSIGNMENTS 301
FORCED CODE ASSIGNMENT 305 STATION KEY PROGRAMMING 722
GROUP CONFERENCE 612 STATION MUSIC ON HOLD 309
HOT LINE 306 STATION TO STATION USE 314
IDLE DISPLAY 719 STATION PAIR ASSIGNMENT 217
IP STATION TYPE 844 SYSTEM KEY PROGRAMMING 723
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.7.2
TEXT MESSAGE 719 VIRTUAL STATION TYPE 822
TIME COST DISPLAY OPTIONS 317 VM/AA PORT ASSIGNMENT 207
WAKE-UP AA 224
TRUNK LEVEL PROGRAMS
ANI / DNIS OPTIONS 420 TRUNK COS ASSIGNMENT 421
C.O./PBX LINE 401 TRUNK COST RATE TABLE 422
CALLER ID / ANI TRUNKS ASSIGNMENT 414 TRUNK DIAL TYPE 402
CLI RINGING 759 TRUNK GAIN CONTROL ASSIGNMENT 418
CONNECTION STATUS 432 TRUNK MUSIC ON HOLD SOURCE 408
CUSTOMER ON/OFF PER TRUNK 400 TRUNK NAME 404
DISA TRUNK ASSIGNMENT 410 TRUNK RING ASSIGNMENT 406
E & M TRANSLATION 416 TRUNK TELEPHONE NUMBER 405
FORCED TRUNK RELEASE 407 E&M/DID RING 412
PRI CARD RESTART 424 TRUNK STATUS READ 409
PRI CONTROL 430 TRUNK TMC GAIN 417
REPORT TRUNK ABANDON DATA 415 TRUNK TOLL CLASS 403
T1 SIGNAL TYPE ASSIGNMENT 411 TRUNK NAME 404
TIMER OPTIONS
DATE AND TIME ASSIGNMENT 505 STATION-WIDE TIMERS 502
MESSAGE WAITING LAMP CADENCE 511 SYSTEM TIMERS 501
PULSE MAKE/BREAK RATIO 504 SYSTEM-WIDE COUNTERS 500
RING PLAN TIME ASSIGNMENT 507 TONE CADENCE 506
SINGLE LINE RING CADENCE 510 TRUNK-WIDE TIMER 503
GROUP / BLOCK / ZONE PROGRAMMING
CID / ANI REVIEW BLOCK 608 SPEED BLOCK ASSIGNMENT 606
DAYLIGHT SAVINGS DATE 615 STATION GROUP NAME 602
EXTERNAL PAGE ZONE ASSIGNMENT 605 STATION GROUP PROGRAMMING 601
MGI GROUP 615 ASSIGN INTERNAL PAGE ZONES 604
MGI USER 616 TEXT MESSAGING ALLOW 611
OPERATOR GROUP ASSIGNMENT 600 TRUNK GROUP PROGRAMMING 603
PICKUP GROUPS 302 UCD OPTIONS 607
SET A STATION / C.O. LINE CALL GROUP 614
SYSTEM TABLES
ACCOUNT CODE 708 RATE CALCULATION TABLE 729
AUTHORIZATION CODE 707 SYSTEM SPEED DIAL BY NAME 706
CALL COSTING DIAL PLAN 730 SYSTEM SPEED DIAL PROGRAMMING 705
CALL LOG BLOCK 609 TOLL ALLOWANCE TABLE 703
COPY COS CONTENTS 700 TOLL DENY TABLE 702
COS CONTENTS PROGRAMMING 701 TOLL PASS/SPECIAL CODE TABLE 709
DIAL NUMBERING PLAN 724 UCD AGENT ID 718
DID NUMBER AND NAME TRANSLATION 714 VM/AA OPTIONS 726
MY AREA CODE 717 WILD CHARACTER 704
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 1 JUNE 2006
1.7.3
TECHNICIAN ONLY PROGRAMS
CARD PRE-INSTALL 806 LEVEL & GAIN 805
CHANGE TECHNICIAN PASSCODE 801 MAINTENANCE BUSY ASSIGNMENT 853
CUSTOMER ACCESS MMC NUMBER 802 PROGRAM DOWNLOAD 818
CUSTOMER DATABASE COPY 815 SLI2 GAIN 324
DIAGNOSTIC TIME 854 SYSTEM ALARM ASSIGNMENT 852
DISPLAY SERVER STATUS 889 SYSTEM ALARM REPORTING 851
ENABLE TECHNICIAN PROGRAM 800 SYSTEM RESTART 811
FAN POWER CONTROL 865 T1 PARAMETERS 808
HALT PROCESSING 810 TECH PROGRAMMING LOGS 856
NETWORKING
NETWORK COS 823 Q-SIG TRUNK 821
NETWORK DIAL PLAN 824 SYSTEM LINK ID ASSIGNMENT 820
NETWORK OPTIONS 825
VOIP
ETHERNET OPTIONS 830 MGI USER 616
H.323 GK OPTION 836 PRIVATE IP ADDRESS 838
H.323 OPTION 834 SIP OPTIONS 837
IP SET INFO 840 SYSTEM IP OPTION 841
MGI DSP OPTION 835 VOIP IP ADDRESS 833
MGI GROUP 615 VOIP OUTBOUND DIGITS 832
MGI PARAMETERS 831
WIRELESS
WLI PARAMETERS 845 WLAN CONFIGURATION 849
WIP INFO 846 WLAN IP/MAC 848
WLI RESET 847
LCR PROGRAMS
LCR DIGIT TABLE 710 LCR ROUTE TABLE 712
LCR MODIFY DIGIT TABLE 713 LCR TIME TABLE 711
SVM
AUTO RECORD 743 VM DRIVE ALARM 747
USER MAILBOX ASSIGNMENT 741 VM PORT IN/OUT 749
VM CARD HALT 746 VM RESTART 740
VM DAY / NIGHT 744 VMMOH ASSIGNMENT 748
VM DESTINATION 745
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 MAY 2006
2.1.1
PART 2. PROGRAM PROCEDURES
2.1 OVERVIEW
THE FOLLOWING INSTRUCTIONS FOR EACH MMC ASSUME THAT YOU HAVE
ALREADY OPENED PROGRAMMING.
HELPFUL HINT:
When you are finished programming in MMC codes 100–855 and have other
programming to do, press SPEAKER to exit the MMC but stay in the programming
mode and use one of the following methods.
1. Dial another MMC code directly and continue programming.
2. Press VOLUME UP and DOWN keys to scroll through all MMC codes. When the
desired MMC code is reached, press SPEAKER and continue programming.
Pressing TRANSFER will always save changes and exit the programming mode.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 JUNE 2006
MMC: 100 STATION LOCK
DESCRIPTION:
Allows the system administrator or technician to lock or unlock an individual station
or all stations simultaneously. The three options are as follows:
0 UNLOCKED Unlocks a locked station.
1 LOCKED OUTGOING The keyset cannot make calls outside the
system. It can however make and receive
intercom calls and receive incoming C.O.
calls. When in this mode the HOLD key of
a DCS, iDCS, DS or ITP keyset will flash
slow RED.
2 LOCKED ALL CALLS The keyset cannot make or receive any
calls. When in this mode the HOLD key of
a DCS, iDCS, DS or ITP keyset will light
steady RED.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ANS/RLS Used to select ALL
ACTION DISPLAY
1. Press TRANSFER 100
Display shows
[201] STN LOCK
UNLOCKED
2. Dial station number (e.g., 205)
OR
[205] STN LOCK
UNLOCKED
Press UP or DOWN to select station and use
RIGHT soft key to move cursor
OR
Press ANS/RLS to select all stations.
[ALL] STN LOCK
??
3. Enter 0 to unlock or 1 to lock (e.g. 1)
OR
[205] STN LOCK
LOCKED OUT
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 JUNE 2006
MMC: 100
Press UP or DOWN key to make selection
and press RIGHT soft key to return to step 2.
4. Press TRANSFER to save and exit
OR
Press SPEAKER to save and advance to next
MMC.
DEFAULT DATA: ALL STATIONS UNLOCKED
RELATED ITEMS: STATION USER PROGRAMMING
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 JUNE 2006
MMC: 101 CHANGE USER PASSCODE
DESCRIPTION:
Allows the system administrator or technician to reset any keyset’s passcode to its
default value of “1234.” This MMC cannot display station passcodes; it can only
reset them to default.
Keyset users can set or change their individual passcodes. The passcode is used to
lock or unlock the keyset for toll restriction (call barring) override and to access the
DISA feature.
NOTE: Default passcodes cannot be used for toll restriction override or for DISA access.
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ACTION DISPLAY
1. Press TRANSFER 101
Display shows
[201] PASSCODE
PASSCODE: 4444
2. Dial keyset number (e.g., 205)
OR
[205] PASSCODE
PASSCODE: 4444
Use UP or DOWN to scroll through
keyset numbers and press RIGHT
soft key to move the cursor right.
3. Press HOLD to reset passcode.
[205] PASSCODE
PASSCODE : 1234
4. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to next
MMC.
DEFAULT DATA: ALL STATION PASSCODES = 1234
RELATED ITEMS: MMC 100 STATION LOCK
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 JUNE 2006
MMC: 102 CALL FORWARD
DESCRIPTION:
Allows the system administrator to program the call forward destinations for other
station users. This MMC also allows call forward to be set after the destination has
been entered.
The OfficeServ 7400 system allows five types of call forwarding: FORWARD ALL,
FORWARD NO ANSWER, FORWARD BUSY, FORWARD FOLLOW ME and
FORWARD DND. There is an additional option, FORWARD BUSY/NO ANSWER, that
allows both of these options to be activated at the same time, provided that
destinations have been entered for both. Destinations for forward types 1, 2, 3 and 5
can be internal or external numbers.
0 = FORWARD CANCEL 3 = NO ANSWER
1 = ALL CALL 4 = BUSY/NO ANSWER
2 = BUSY 5 = FORWARD DND
0 = FORWARD CANCEL This option will cancel any call forwarding set in MMC
102. It will not remove the programmed destination
and will not override any preset forward settings in
MMC 316.
1 = FORWARD ALL This option, when set, will forward all calls to the
programmed destination. If the programmed
destination is a station then that station can call the
forwarded station to put calls through.
2 = BUSY This option, when set, will forward calls to the
programmed destination when the forwarded keyset
is busy.
3 = NO ANSWER This option, when set, will forward calls to the
programmed destination if the forwarded station does
not answer a call before the forward no answer timer
in MMC 502 expires.
4 = BUSY/NO ANSWER This option will activate both the BUSY option and the
NO ANSWER option at the same time.
5 = FWD DND This option will forward all calls to the programmed
destination whenever the forwarded station goes into
DND.
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OfficeServ 7400 PROGRAMMING
TECHNICAL MANUAL PART 2 JUNE 2066
MMC: 102
PROGRAM KEYS
UP & DOWN Used to scroll through options
KEYPAD Used to enter selections
SOFT KEYS Move cursor left and right
SPEAKER Used to store data and advance to next MMC
HOLD Used to clear previous entry
ACTION DISPLAY
1. Press TRANSFER 102
Display shows
[201] FORWARD
0:FORWARD CANCEL
2. Dial station number (e.g., 205)
OR
[205] FORWARD
0:FORWARD CANCEL
Press UP or DOWN to select station and
press RIGHT soft key to move cursor.
3. Dial 0 – 4to select forward type
OR
[205] FORWARD
1:ALL CALL:NONE
Press UP or DOWN to select forward type
and press RIGHT soft key to move cursor.
4. Dial destination number (e.g., 201)
OR
[205] FORWARD
1:ALL CALL:201
Press UP or DOWN to select destination
and press RIGHT soft key to move cursor.
5. Dial 1 for YES, 0 for NO
OR
[205] FORWARD
CURENTLY SET :YES
Press UP or DOWN to select YES or NO
and press RIGHT soft key to return to step
2.
6. Press TRANSFER to store and exit
OR
Press SPEAKER to store and advance to
next MMC.
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