AT&T Network Adapter 25 User manual

AT&T
555-530-706
Issue 1, June 1988
AT&T SYSTEM 25
SWITCHED LOOP
ATTENDANT
CONSOLE
USER GUIDE

©1988 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-530-706.
Contact: Your AT&T sales representative
Call: 800-432-6600, Monday to Friday between 730am
and 6:00 pm EST.
In Canada call: 800-255-1242
Write: AT&T Customer Information Center
2855 North Franklin Road
PO. Box 19901
Indianapolis, Indiana 46219
Switched Loop Attendant Console User Guide
Prepared by System 25
Document Development Group and the
Technical Publications Group

Contents
Introduction
1
Attendant Features 9
Answering Calls
9
Attendant Message Waiting
11
Conferencing
13
Directory
15
Display
19
Handling an Incoming Call If You
Announce Calls
Handling an Incoming Call If You
Do Not Announce Calls
Hold
Inspect
Local Display Functions
Night Service
Paging
Park
Placing Calls
Position Busy
System Alarm
Testing Your Consoles
22
26
29
32
34
36
37
38
41
44
45
46
Standard Multiline Features
49
Account Code Entry
49
Automatic Intercom
52
Call Accountability
53
Callback Request
54
Call Waiting
56
Coverage
57

Direct Group Calling
Direct Station Selection (DSS)
Exclusion
Following
Forwarding
Hands-Free Answer on Intercom
(HFAI)
Last Number Dialed
Leave Word Calling
Message Waiting
Pickup
Placing Data Calls from Your
Voice Terminal
Programming Numbers
Recall
Repertory Dialing
Signaling
Speakerphone
Speed Dialing
Station Message Waiting
Transfer
58
60
62
63
65
67
69
71
73
74
75
76
80
81
82
83
85
86
87
Glossary
89

Introduction
This guide describes how to use the System 25 Switched Loop
Attendant Console (SLAC). If you have a Direct Trunk
Attendant Console (DTAC), you must use the user guide for that
console.
Features
You can use most of the features available to other multiline
voice terminal users. In addition, as the Attendant, you have
access to special features that will help you handle calls.
Your AT&T System 25 has two types of features, fixed and
assignable, that transform your telephone into a voice terminal.
Fixed features are always available on your SLAC. In this guide,
they are identified at the top of the page by a box with a check.
Assignable features are distributed by your System
Administrator and are identified by an empty box.
fixed feature
assignable feature
If you need an assignable feature, see your System
Administrator.
1

Attendant Consoles
The Switched Loop Attendant Console (SLAC) can be used
alone or with a Direct Extension Selector Console (Selector
Console). The setup you will use depends on the size and needs
of your company. This guide provides instructions for using
both consoles.
Selector Console
Switched Loop Attendant Console Buttons
There are three standard types of buttons on your SLAC. Each
is represented in a special way in this guide:
TYPE
dial pad buttons
dark background buttons
Shown as:
TRANSFER
with permanent labels
white background buttons
with changeable labels
A fourth type of button can be found on the display unit, and is
represented in this way:
Set
2

Loop Buttons
Voice communications paths between your console and the
System 25 are called loops. Your console receives calls one at a
time; if you are busy with a call, other incoming calls will wait in
line (in queue) until you are ready to respond. If there are two
attendants they share the
same queue.
Your SLAC has five (LOOP) buttons that can be used to place
and receive calls. These buttons give you access to outside lines
and system features.
Automatic Loop Selection
When an incoming call rings, lifting the handset (going off-hook)
automatically connects you to the caller. If your console is idle
and you want to place a call, lifting the handset generates a dial
tone for your call at one of the (LOOP) buttons.
Occasionally, you may have to press a
(LOOP) button when you
answer or date a call. The console procedures will Provide
instructions when this is necessary.
Direct Extension Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
GROUP SELECTION BUTTONS (the first seven buttons located
on the bottom row)
Used for selecting the “hundreds group” of each extension
number. The last button on the right is used for testing the
console.
NOTE: You may want to label the seven Group Select
buttons. The plastic caps can be pulled off temporarily
to insert labels.
DIRECT EXTENSION SELECTION (DXS) BUTTONS (located
directly above the Group Select buttons)
Used for selecting specific extension numbers from the hundreds
group. (The numbering is fixed from 00 to 99.)
3

Using the Selector Console
For example, when placing a call to extension 273:
– Press the 200 Group Select button on the bottom row.
– Press the 73 DXS button.
For example, when placing a call to extension 4519:
– Press the 4500 Group Select button.
– Press the 19 DXS button.
Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE
(a continuous steady tone)
You can dial.
CONFIRMATION TONE
(three short tones)
Your action is accepted. Proceed to the next step.
RINGBACK TONE
(repeating
on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE
(one long tone and
one short, dull tone)
The person you dialed has Call Waiting.
BUSY TONE
(repeating on/off tone)
The number you dialed is busy.
FAST BUSY TONE
(repeating on/off tone)
The number or access code you dialed is busy, misdialed, or
restricted.
QUEUING TONE
(five short tones)
Your callback request for a busy station or outside line has been
confirmed.
DEQUEUING TONE
(three short tones)
The station or outside line that you requested is available, and
your call can now be completed.
4

Ringing Tones
System 25 also signals you with four distinctive rings. The rings
and their descriptions are listed below.
INSIDE CALL
(one long ring)
Your call is from a person inside your company.
OUTSIDE CALL
(two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT
(one short burst of ringing)
This indicates a second call on another line, a busy-to-idle
reminder, a signal, or that your voice terminal is in program
mode.
PRIORITY RING
(two short rings and one
long ring)
Your call is either a callback because the station or outside line
you requested is now available, or your call is being set up
remotely for this phone via Third-Party Call Setup (a data
feature).
5

Lights
A steady red light identifies the line you are using or
the line you will be using when you lift the handset.
A steady green light indicates that a line or feature is
in use.
A slow flashing green light indicates an incoming call.
A fast winking green light indicates a call on hold. (A
green light that winks intermittently indicates a call
held temporarily while being transferred or
conference.)
On the Selector Console, a steady red light indicates
either that a voice terminal is off-hook or that a call is
parked on this extension.
On the Selector Console, a flashing red light indicates
a call to you from that voice terminal or an
unanswered call returning to your console.
DDCs and PDCs
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals and Personal Dial Codes (PDCs)
were assigned to voice terminals. In most cases, your PDC is
your extension number.
Visitors and those who do not have exclusive use of a voice
terminal may have been assigned Floating Personal Dial Codes
(FPDCs).
Display Unit
The console’s built-in display provides visual information about
incoming and outgoing calls. Use the procedures and sample
screens shown at the end of each entry. Also, refer to the
entries for “Directory,” “Display,” “Inspect,” and “Local Display
Functions.”
6