AT&T Network Adapter 25 User manual

AT&T
555-530-706
Issue 1, June 1988
AT&T SYSTEM 25
SWITCHED LOOP
ATTENDANT
CONSOLE
USER GUIDE

©1988 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-530-706.
Contact: Your AT&T sales representative
Call: 800-432-6600, Monday to Friday between 730am
and 6:00 pm EST.
In Canada call: 800-255-1242
Write: AT&T Customer Information Center
2855 North Franklin Road
PO. Box 19901
Indianapolis, Indiana 46219
Switched Loop Attendant Console User Guide
Prepared by System 25
Document Development Group and the
Technical Publications Group

Contents
Introduction
1
Attendant Features 9
Answering Calls
9
Attendant Message Waiting
11
Conferencing
13
Directory
15
Display
19
Handling an Incoming Call If You
Announce Calls
Handling an Incoming Call If You
Do Not Announce Calls
Hold
Inspect
Local Display Functions
Night Service
Paging
Park
Placing Calls
Position Busy
System Alarm
Testing Your Consoles
22
26
29
32
34
36
37
38
41
44
45
46
Standard Multiline Features
49
Account Code Entry
49
Automatic Intercom
52
Call Accountability
53
Callback Request
54
Call Waiting
56
Coverage
57

Direct Group Calling
Direct Station Selection (DSS)
Exclusion
Following
Forwarding
Hands-Free Answer on Intercom
(HFAI)
Last Number Dialed
Leave Word Calling
Message Waiting
Pickup
Placing Data Calls from Your
Voice Terminal
Programming Numbers
Recall
Repertory Dialing
Signaling
Speakerphone
Speed Dialing
Station Message Waiting
Transfer
58
60
62
63
65
67
69
71
73
74
75
76
80
81
82
83
85
86
87
Glossary
89

Introduction
This guide describes how to use the System 25 Switched Loop
Attendant Console (SLAC). If you have a Direct Trunk
Attendant Console (DTAC), you must use the user guide for that
console.
Features
You can use most of the features available to other multiline
voice terminal users. In addition, as the Attendant, you have
access to special features that will help you handle calls.
Your AT&T System 25 has two types of features, fixed and
assignable, that transform your telephone into a voice terminal.
Fixed features are always available on your SLAC. In this guide,
they are identified at the top of the page by a box with a check.
Assignable features are distributed by your System
Administrator and are identified by an empty box.
fixed feature
assignable feature
If you need an assignable feature, see your System
Administrator.
1

Attendant Consoles
The Switched Loop Attendant Console (SLAC) can be used
alone or with a Direct Extension Selector Console (Selector
Console). The setup you will use depends on the size and needs
of your company. This guide provides instructions for using
both consoles.
Selector Console
Switched Loop Attendant Console Buttons
There are three standard types of buttons on your SLAC. Each
is represented in a special way in this guide:
TYPE
dial pad buttons
dark background buttons
Shown as:
TRANSFER
with permanent labels
white background buttons
with changeable labels
A fourth type of button can be found on the display unit, and is
represented in this way:
Set
2

Loop Buttons
Voice communications paths between your console and the
System 25 are called loops. Your console receives calls one at a
time; if you are busy with a call, other incoming calls will wait in
line (in queue) until you are ready to respond. If there are two
attendants they share the
same queue.
Your SLAC has five (LOOP) buttons that can be used to place
and receive calls. These buttons give you access to outside lines
and system features.
Automatic Loop Selection
When an incoming call rings, lifting the handset (going off-hook)
automatically connects you to the caller. If your console is idle
and you want to place a call, lifting the handset generates a dial
tone for your call at one of the (LOOP) buttons.
Occasionally, you may have to press a
(LOOP) button when you
answer or date a call. The console procedures will Provide
instructions when this is necessary.
Direct Extension Selector Console
The Selector Console allows you to call an inside number by
pressing only one or two buttons instead of dialing all the digits.
These buttons are identified and described below.
GROUP SELECTION BUTTONS (the first seven buttons located
on the bottom row)
Used for selecting the “hundreds group” of each extension
number. The last button on the right is used for testing the
console.
NOTE: You may want to label the seven Group Select
buttons. The plastic caps can be pulled off temporarily
to insert labels.
DIRECT EXTENSION SELECTION (DXS) BUTTONS (located
directly above the Group Select buttons)
Used for selecting specific extension numbers from the hundreds
group. (The numbering is fixed from 00 to 99.)
3

Using the Selector Console
For example, when placing a call to extension 273:
– Press the 200 Group Select button on the bottom row.
– Press the 73 DXS button.
For example, when placing a call to extension 4519:
– Press the 4500 Group Select button.
– Press the 19 DXS button.
Handset Tones
System 25 signals you with tones that are heard through the
handset. The tones and their descriptions are listed below.
DIAL TONE
(a continuous steady tone)
You can dial.
CONFIRMATION TONE
(three short tones)
Your action is accepted. Proceed to the next step.
RINGBACK TONE
(repeating
on/off tone)
The number you dialed is ringing.
SPECIAL RINGBACK TONE
(one long tone and
one short, dull tone)
The person you dialed has Call Waiting.
BUSY TONE
(repeating on/off tone)
The number you dialed is busy.
FAST BUSY TONE
(repeating on/off tone)
The number or access code you dialed is busy, misdialed, or
restricted.
QUEUING TONE
(five short tones)
Your callback request for a busy station or outside line has been
confirmed.
DEQUEUING TONE
(three short tones)
The station or outside line that you requested is available, and
your call can now be completed.
4

Ringing Tones
System 25 also signals you with four distinctive rings. The rings
and their descriptions are listed below.
INSIDE CALL
(one long ring)
Your call is from a person inside your company.
OUTSIDE CALL
(two short rings)
Your call is from someone outside your company.
ABBREVIATED ALERT
(one short burst of ringing)
This indicates a second call on another line, a busy-to-idle
reminder, a signal, or that your voice terminal is in program
mode.
PRIORITY RING
(two short rings and one
long ring)
Your call is either a callback because the station or outside line
you requested is now available, or your call is being set up
remotely for this phone via Third-Party Call Setup (a data
feature).
5

Lights
A steady red light identifies the line you are using or
the line you will be using when you lift the handset.
A steady green light indicates that a line or feature is
in use.
A slow flashing green light indicates an incoming call.
A fast winking green light indicates a call on hold. (A
green light that winks intermittently indicates a call
held temporarily while being transferred or
conference.)
On the Selector Console, a steady red light indicates
either that a voice terminal is off-hook or that a call is
parked on this extension.
On the Selector Console, a flashing red light indicates
a call to you from that voice terminal or an
unanswered call returning to your console.
DDCs and PDCs
When your System 25 was installed, Data Dial Codes (DDCs)
were assigned to data terminals and Personal Dial Codes (PDCs)
were assigned to voice terminals. In most cases, your PDC is
your extension number.
Visitors and those who do not have exclusive use of a voice
terminal may have been assigned Floating Personal Dial Codes
(FPDCs).
Display Unit
The console’s built-in display provides visual information about
incoming and outgoing calls. Use the procedures and sample
screens shown at the end of each entry. Also, refer to the
entries for “Directory,” “Display,” “Inspect,” and “Local Display
Functions.”
6

Console Queue Status
System 25 places calls to a busy console in a waiting line (a
queue). The queued calls are then sent to the console, one at a
time, as the Attendant becomes available. The number of calls
waiting in the queue is shown on the right side of the Screen 1
display. If from one to nine calls are waiting for service, the
actual number appears. A queue of ten or more calls is indicated
by "!".
This Guide
This guide has two feature sections, Attendant Features and
Standard Multiline Features. The Attendant section describes
the features you will use as an Attendant. The Multiline section
describes the features that are available to you and all other
multiline voice terminal users. For your convenience, the
features are arranged in alphabetical order. This guide also
includes certain reference information you may want to review at
a future time.
For Additional Information
See your System Administrator if you have any questions or
would like additional information about your System 25 features.
7

8

Attendant Features
Answering Calls
You can receive only one call at a time on your console; calls
are held in a queue at the System 25 until you, or the other
attendant, can handle them. Your console receives incoming
calls only when you have no other active calls and at least one
loop is idle.
You answer all incoming calls at one of the (LOOP) buttons on
the upper left of the console. (The system automatically selects
(LOOP) buttons in a rotating sequence for receiving calls.) When
an incoming call rings, the green light next to the appropriate
(LOOP) flashes.
Answering a Call
1 Lift the handset.
The green light changes from flashing to steadily lit.
2 Talk to the caller.
Display:
The display
of incoming
shows different
calls received. information, depending on the type
An outside call has arrived at your console. Three calls are
waiting in the attendant queue.
OUTSIDE 3
(Continued)
9

Answering Calls (Continued)
A call from an inside station is directed to the console. The
display shows the PDC and name of the calling party. The “!”
symbol indicates that ten or more calls are waiting in the queue.
314 Pearson,M !
A call extended earlier is returning (indicated by the “}” symbol);
the called party’s PDC and name are shown.
}398 Jones,A 2
Pressing the (SCROLL) button displays Screen 2: the letter
“ d“ indicates that the called party, Jones, did not
answer. The calling party identifier is also shown.
A call placed to C.
BRANCH d
Smith by an internal party has been
redirected to the console for coverage, as indicated by the “ >”
symbol.
>319 Smith, C 3
To determine the identity of the caller, press (SCROLL) to
display Screen 2.
301 Fenton,P s
The letter ‘s” indicates that the called party, Smith,
activated Send All Calls to send the call to coverage.
10

Attendant Message Waiting
❑
You can use a Message light to notify voice terminals of a
waiting message. When you call a voice terminal, the status of
the light next to (ATTENDANT MESSAGE WAITING) will be the same as
the Message light on the voice terminal you call.
Turning on a Message Waiting Light While Ringing the
Voice Terminal
1 If the light is not on, press
(ATTENDANT MESSAGE WAITING).
The light next to this button turns on.
2 Hang up.
The light next to this button turns off.
Turning on a Message Waiting Light Without Ringing
the Voice Terminal
1
2
3
4
Lift the handset and listen for dial tone.
Press (ATTENDANT MESSAGE WAITING) .
The light next to this button turns on.
Dial the PDC.
Listen for confirmation tone and then
hang up.
The light next to this button turns off.
(Continued)
11

Attendant Message Waiting (Continued)
Turning Off a Message Waiting Light While Talking to
the Person
1 If the light is on, press
(ATTENDANT MESSAGE WAITING) .
The light next to this button turns off.
2 Hang up.
Turning Off a Message Waiting Light Without Ringing
the Voice Terminal
1
2
3
4
5
(ATTENDANT MESSAGE WAITING) .
again.
Display:
Lift the handset and listen for dial tone.
Press
(ATTENDANT MESSAGE WAITING) .
The light next to this button turns on.
Dial the PDC.
Listen for confirmation tone and then press
The light next to this button turns off.
Hang up.
Using the Attendant Message Waiting feature does not affect the
call information display.
12

Conferencing
You can set up a conference that includes System 25 stations
as well as outside callers. You can have a maximum of five
conferees; however, no more than two may be on outside lines.
To set up a conference, start with one call; then contact the new
parties one at a time and add them to the original loop.
You can drop parties
before they are placed in a conference.
However, once in a conference, you cannot selectively drop
any
party from the conference because they are all on the same loop.
If you want someone to withdraw from the conference, ask that
person to hang up.
Setting Up a Conference
1 Use your SLAC or Selector Console to dial
the first party.
2 Announce the conference call.
3 Press and listen for dial tone.
The light next to the (LOOP)button winks
intermittently.
The system selects and lights a new
(LOOP) button and
supplies dial tone.
4 Use your SLAC or Selector Console to dial
the second party.
NOTE: Press to drop an inside call
that is ringing or is returning busy or reorder
tone.
or
Press (RELEASE) or (FORCED RELEASE) to drop an
outside call that is ringing or is returning
busy, intercept, or reorder tone.
(Continued)
13

Conferencing (Continued)
5
6
7
Announce the conference call.
NOTE: press (RELEASE) or (FORCED RELEASE)
to drop an inside or outside call that is
completed but the party is not joining the
conference.
Press the
(LOOP) button next to the winking
light to join the conference parties together.
The loop where the new conference party was called
becomes idle again.
If you want to add another conferee, return
to Step 3 and continue.
Display:
Each time a party is called for a conference, the normal
information is displayed.
Call to an inside station:
311 Dunn,B 2
Call to an outside station:
95551634
2
As each new party is added to the original loop, the display
shows the number of conferees (including you) now connected
together, along with the current number of calls waiting in the
queue.
CONFERENCE 3 2
14

Directory
If your System Administrator has setup a system directory, you
can use the display to access the PDC, DDC, FPDC, or DGC
group access code for people connected to your System 25.
(This feature can be used whether or not you are active on a call.)
You start the search by dialing the first letter(s) of the person’s
name. Use the following buttons for dialing those letters and
characters that do not appear on the dial pad:
For the letter “Q”, press ❑ .
7
For the letter “Z”, press ❑ .
9
For a space, dot, or comma, press ❑ .
*
The first name in the system directory that matches the letters
you dialed will be displayed. You can then press (NEXT) to
display other names that match the search combination, or you
can modify the search by adding additional letters to the end of
your combination.
NOTE: Press (CALL) to place a call to the person whose
name and number is currently being shown on your
display.
The directory will “circle back” to the first name in the
group after displaying all available names.
If you want to search for a new name, or if you make a
mistake, you must exit from the directory (see directions
later in this entry) and then press
(DIRECTORY) again.
more information about other ways of using the display, see
entry for “Display” on page 19.
(Continued)
15

Directory (Continued)
Searching the System Directory
1
2
3
4
Press (DIRECTORY) .
The following display appears:
DIR: ENTER NAME #
Using the letters on your dial pad
specify the search combination by
buttons,
dialing the
first letter(s) of the person’s name.
NOTE: The combination that you dial will not
appear on the display.
#
Press ❑ .
The system will provide you with the first name in the
directory that matches the letters you specified.
At the beginning of each display, you will see the letter
“D” to remind you that you are using the Directoy
feature.
To see the next matched entry, press (NEXT).
You may need to press (NEXT) several times
before the correct name appears.
NOTE: If you appear to be far from your
goal, you may enter additional letters from
the person’s name. (Be sure that you press
❑ after you complete entries from the dial
#
pad.)
(Continued)
16