aksys KONNECT 600 User manual

KONNECT™ Business Phones User Guide
UG-0001-00-00
Abstract
User guide for KONNECT™ Business Phones 600 and 600L

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
I
Table of Contents
1Introduction..................................................................................................................................... 1
1.1 Features................................................................................................................................................................................. 1
1.1.1 Major Features............................................................................................................................................................. 1
1.1.2 Calling Features ............................................................................................................................................................ 1
1.1.3 Other Features ............................................................................................................................................................. 1
2Installing Your Phone ....................................................................................................................... 2
2.1 To Network a PC Through Your Phone ................................................................................................................................. 2
3Getting to Know Your Phone ............................................................................................................ 3
3.1 Overview of Key Functions ................................................................................................................................................... 3
3.2 Understanding Physical Connections ................................................................................................................................... 3
3.3 Navigating Your Phone Screen.............................................................................................................................................. 4
3.3.1 Soft Keys....................................................................................................................................................................... 5
3.3.2 Navigation Keys............................................................................................................................................................ 5
3.4 Utilizing Feature Keys............................................................................................................................................................ 5
3.4.1 Intercom....................................................................................................................................................................... 5
3.4.2 Do Not Disturb ............................................................................................................................................................. 5
3.4.3 VoIP Account................................................................................................................................................................ 5
3.4.4 Speed Dial - Extension.................................................................................................................................................. 5
3.4.5 Speed Dial - General..................................................................................................................................................... 6
3.4.6 Phone Line.................................................................................................................................................................... 6
3.5 Utilizing Other Keys............................................................................................................................................................... 6
3.5.1 Release Key .................................................................................................................................................................. 6
3.5.2 Hold Key ....................................................................................................................................................................... 6
3.5.3 Mute Key...................................................................................................................................................................... 6
3.5.4 Volume Keys................................................................................................................................................................. 6
4Using Your Phone............................................................................................................................. 7
4.1 Placing a Call.......................................................................................................................................................................... 7
4.1.1 To Place a Call............................................................................................................................................................... 7
4.1.2 To Call an Extension ..................................................................................................................................................... 7
4.2 Using Redial........................................................................................................................................................................... 7
4.3 Using Speed Dial.................................................................................................................................................................... 7
4.4 Answering a Call.................................................................................................................................................................... 8
4.4.1 To Answer an Incoming Call ......................................................................................................................................... 8
4.4.2 To Answer an Incoming Call While on Another Call..................................................................................................... 8
4.5 Ending a Call .......................................................................................................................................................................... 8
4.6 Transferring a Call ................................................................................................................................................................. 8
4.7 Placing a Call on Hold............................................................................................................................................................ 9
4.8 Releasing a Call from Hold .................................................................................................................................................... 9

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
II
4.9 Setting Do-Not-Disturb Mode............................................................................................................................................... 9
4.9.1 To Set Your Phone to Do-Not-Disturb.......................................................................................................................... 9
4.9.2 To Release the Do-Not-Disturb Mode........................................................................................................................ 10
4.10 Managing Conference Calls............................................................................................................................................ 10
4.10.1 To Initiate a Conference Call ................................................................................................................................. 10
4.10.2 Ending a Conference Call....................................................................................................................................... 10
4.10.3 Dropping Just One Party from a Conference......................................................................................................... 10
4.10.4 Using Hold with Conference Calls.......................................................................................................................... 10
4.11 Paging Extensions........................................................................................................................................................... 10
4.11.1 To Page a Single Extension .................................................................................................................................... 10
4.11.2 To Page All Extensions ........................................................................................................................................... 11
4.12 Using the Speakerphone or a Headset .......................................................................................................................... 11
4.12.1 To Use the Speakerphone ..................................................................................................................................... 11
4.12.2 To Use a Headset................................................................................................................................................... 11
4.12.3 To Answer a Call in Hands-free Mode ................................................................................................................... 12
4.12.4 To Switch from Hands-free to Handset ................................................................................................................. 12
4.12.5 To Switch from Handset to Hands-free................................................................................................................. 12
4.13 Adjusting Call & Ringer Volume..................................................................................................................................... 12
4.13.1 To Change Call Volume.......................................................................................................................................... 12
4.13.2 To Change Ringer Volume ..................................................................................................................................... 12
4.13.3 To Change Ringer Melody ..................................................................................................................................... 12
4.14 Using the Phone Directory ............................................................................................................................................. 12
4.14.1 To Call a Contact.................................................................................................................................................... 12
4.14.2 To Call an Extension............................................................................................................................................... 12
4.15 Viewing the Callers Log .................................................................................................................................................. 13
4.15.1 To View the Callers Log.......................................................................................................................................... 13
4.15.2 To Call a Caller from Your Callers Log.................................................................................................................... 13
4.15.3 To Add a Caller to Your Directory.......................................................................................................................... 13
4.16 Using Local Voicemail..................................................................................................................................................... 13
4.16.1 Message Waiting Indicator.................................................................................................................................... 13
4.16.2 Your Voicemail Password ...................................................................................................................................... 13
4.16.3 To Access Voicemail from Your Phone .................................................................................................................. 14
4.16.4 To Receive Voicemail Messages by Email.............................................................................................................. 14
4.16.5 To Delete Messages............................................................................................................................................... 14
4.16.6 Personal Greeting.................................................................................................................................................. 14
4.17 Using the Auto Attendant (600L only)........................................................................................................................... 14
5Configuring Your Phone ................................................................................................................. 15
5.1 Accessing Online Features .................................................................................................................................................. 15
5.1.1 To Access Online Features.......................................................................................................................................... 15
5.2 Logging on to Online Features on the KONNECT™ Office Portal ....................................................................................... 15
5.2.1 To Log on to Online Features ..................................................................................................................................... 15
5.3 Managing Your Password ................................................................................................................................................... 15
5.4 Managing Contacts in the Directory................................................................................................................................... 16
5.4.1 To Add a Contact to the Directory ............................................................................................................................. 16
5.5 Feature Key Settings ........................................................................................................................................................... 17
5.5.1 To Configure a Feature Key ........................................................................................................................................ 18

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
III
5.5.2 To Print a Feature Key Label....................................................................................................................................... 18
5.6 Managing Extensions .......................................................................................................................................................... 20
5.6.1 Understanding Extension Types................................................................................................................................. 21
5.6.2 Understanding Status Types....................................................................................................................................... 21
5.6.3 To Manage Settings for Your Voicemail ..................................................................................................................... 22
5.6.4 Managing Phone Lines (600L only)............................................................................................................................. 23
5.6.5 Understanding Phone Line Status Types.................................................................................................................... 23
5.6.6 To Update Your Phone Line........................................................................................................................................ 23
5.7 Managing VoIP Accounts .................................................................................................................................................... 24
5.8 Managing System Settings.................................................................................................................................................. 25
5.9 Managing Media Settings ................................................................................................................................................... 26
5.9.1 To Set the Melody and Volume for Your Ring............................................................................................................ 26
5.9.2 To Enable Auto Attendant (600L only) ....................................................................................................................... 26
5.9.3 To Configure Audio Network Settings........................................................................................................................ 27
6Power Requirements ..................................................................................................................... 29
6.1 Power Adapter .................................................................................................................................................................... 29
6.2 Power over Ethernet (600 only).......................................................................................................................................... 29
7Phone Data Provisioning ................................................................................................................ 30
8Extending Phone Functionality ....................................................................................................... 31
9Product Warranty .......................................................................................................................... 32
9.1 Limited Warranty ................................................................................................................................................................ 32
9.2 Exclusions ............................................................................................................................................................................ 32
9.3 Warranty Exclusive.............................................................................................................................................................. 32
9.4 Support & Service Agreements........................................................................................................................................... 32
9.5 Limitation of Liability .......................................................................................................................................................... 33
9.6 Disclaimer............................................................................................................................................................................ 33
10 Safety and Compliance................................................................................................................... 34
10.1 FCC Part 15 Rules............................................................................................................................................................ 34
10.1.1 Class B Digital Device or Peripheral ....................................................................................................................... 34
10.1.2 Modification .......................................................................................................................................................... 34
10.2 Industry Canada ICES-003 .............................................................................................................................................. 34
10.3 Industry Canada CS-03 (600L only) ................................................................................................................................ 34
10.3.1 Ringer Equivalence Number (REN) ........................................................................................................................ 34

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
1
1Introduction
Welcome to the KONNECTTM Business Phones from Aksys Networks Inc. The KONNECTTM telephone is powerful, yet simple and
cost effective. The phone works with SIP protocol systems such as Asterisk, Trixbox, PBX in a Flash, Elastix and other SIP
compliant services.
1.1 Features
1.1.1 Major Features
•Conventional business phone and VoIP phone
•Multiple VoIP services can be used
•High quality full-duplex speakerphone
•Built-in voicemail capability with option of delivery via email
•Built-in auto-attendant capability on landline port (600L only)
•Easy to self-install and configure. Integrated web server for configuration
•Large backlit graphical screen
1.1.2 Calling Features
•Handle up to 14 simultaneous calls (per phone)
•3 way call conference capabilities
•Blind and attended call transfers
•Set paging to one or all phones in the office
•Call hold
•Call redial
•Phone line Caller-ID support
•Visual ringing indicator
•Visual call hold indicator
•Both on-hook and off-hook dialing
•Call duration timer
•Call log of answered and missed calls with call return
•Speaker Mute
1.1.3 Other Features
•Configurable ring tones and ringer volume
•100-name and number directory
•Fourteen programmable memory/feature/line keys
•Accurate date and time-of-day screen using Network Time Protocol
•Hearing aid compatible (ADA compliant)
•Headset support
•Integrated dual-port Ethernet switch for single LAN drop to desktop
•Power-over-Ethernet (IEEE 802.3af) capable (600 only)
•Field upgradeable software

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
2
2Installing Your Phone
The figure below shows a typical simple Local Area Network (LAN) with both KONNECT™ phones and PCs.
Phone A shows a PC (PC 1) networked through the phone. This can simplify wiring in your office. If a PC is connected through a
phone, that phone must be powered on for the PC to have network connectivity.
You only need one PC to initially configure your phone systems using a web browser. Any PC on the same LAN can configure all
of the phones. For example, in the figure below, either PC 1 or PC 2 can configure both Phone A and Phone B. A PC is not
required for the phones to operate.
The connection to the Internet is optional. The phones can operate with just a local area network. A high speed Internet
connection is needed to use external VoIP services, or to have phones at another geographic location be part of your phone
system.
Figure 1: Network Cabling Options
2.1 To Network a PC Through Your Phone
1. Connect your phone’s LAN port to a router.
2. Connect your PC to your phone’s PC port.
3. Connect the router to your high-speed Internet connection.

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
3
3Getting to Know Your Phone
3.1 Overview of Key Functions
Figure 2: Overview of Physical Phone
Soft-keys
The four soft-keys will change their function based on what you are doing with
the phone to help you handle calls and make selections within a menu.
Navigation
Keys
Use these four keys to navigate up, down, left, and right through the menus. You
will see small arrows next to menu items on the screen to indicate which
directions you are able to go.
Release Key
This key ends a call and is used to exit a menu or ‘go back’ to the previous menu.
Feature Keys
You can customize these keys to control features, make speed dials, or pick up
the different phone lines (landlines and VoIP services) you have available.
3.2 Understanding Physical Connections
LAN
Connect this to your local area network (LAN) using an Ethernet cable.
PC
Optionally you can connect this to a PC using an Ethernet cable. Use a standard
patch cable. Do NOT use a crossover cable. Do NOT connect this port to your
LAN.

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
4
Power
Connect this to the power adaptor provided.
Accessory
This is used to connect accessories to the phone.
Headset
Optionally you can connect a headset for hands-free calling.
Handset
Connect this to the handset provided with the phone.
Phone Line
Optionally connect this to a phone line (sometimes also called POTS or FXO or
‘land line’). If you do not connect a phone line then this phone can still make VoIP
calls and make calls using the phone lines of other KONNECT™ phones (if they are
configured to allow this). Your KONNECTTM phone comes with a 2 m phone cord
or you can use any phone cable of AWG26 rating or thicker.
Figure 3: Back of Phone
3.3 Navigating Your Phone Screen
The phone screen provides instructions and options for managing calls and features. The soft keys and navigation keys are
used to select and use features of the phone.

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
5
Figure 4: Screen Navigation
3.3.1 Soft Keys
Around the screen are four keys referred to as soft keys. The function of these keys is context sensitive, meaning they
are dependent upon what is showing on the screen.
3.3.2 Navigation Keys
Between the phone’s screen and keypad you will find four navigation keys comprised of a left, right, up and down
key. These keys navigate though information shown on the screen. The left navigation key can also be used as a
backspace for information entered on the screen.
3.4 Utilizing Feature Keys
Feature keys are the 14 keys on the right side of the phone. Each key has an LED indicator light associated with it and a
paper label to identify what the key does. The function of feature keys depends upon how you or your system
administrator has configured them. These keys can be used to make and receive calls as well as to perform the functions
outlined below.
3.4.1 Intercom
Make or receive calls to other extensions.
3.4.2 Do Not Disturb
Place your phone in a mode where it will not audibly ring. Other users will be able to see that your phone is on "do-
not-disturb" mode. This can be done through either “phone side” or “server side”.
3.4.3 VoIP Account
Make or receive calls using VoIP services configured on your phone.
3.4.4 Speed Dial - Extension
Call an extension when pressed. The LED beside that feature key it on when that extension is in use.

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
6
3.4.5 Speed Dial - General
Call a number or service when pressed.
3.4.6 Phone Line
Make or receive a call using a phone line (trunk) in your system.
3.5 Utilizing Other Keys
3.5.1 Release Key
The Release key ends the current call. The key can also be used to ‘exit’ or ‘go-back’ one step in menus on the screen.
3.5.2 Hold Key
The Hold key is used to place calls on hold and to release calls from hold.
3.5.3 Mute Key
The Mute key will allow you to place a call on mute and to release a call from mute. While on mute, you can hear the
other party on a call, but they cannot hear you. When a call has been placed on mute, the LED indicator beside the
Mute key will blink.
3.5.4 Volume Keys
Volume keys can be used to adjust the volume of a call in progress or the volume of the ring from an incoming call.