aksys KONNECT 600 User manual

KONNECT™ Business Phones User Guide
UG-0001-00-00
Abstract
User guide for KONNECT™ Business Phones 600 and 600L

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
I
Table of Contents
1Introduction..................................................................................................................................... 1
1.1 Features................................................................................................................................................................................. 1
1.1.1 Major Features............................................................................................................................................................. 1
1.1.2 Calling Features ............................................................................................................................................................ 1
1.1.3 Other Features ............................................................................................................................................................. 1
2Installing Your Phone ....................................................................................................................... 2
2.1 To Network a PC Through Your Phone ................................................................................................................................. 2
3Getting to Know Your Phone ............................................................................................................ 3
3.1 Overview of Key Functions ................................................................................................................................................... 3
3.2 Understanding Physical Connections ................................................................................................................................... 3
3.3 Navigating Your Phone Screen.............................................................................................................................................. 4
3.3.1 Soft Keys....................................................................................................................................................................... 5
3.3.2 Navigation Keys............................................................................................................................................................ 5
3.4 Utilizing Feature Keys............................................................................................................................................................ 5
3.4.1 Intercom....................................................................................................................................................................... 5
3.4.2 Do Not Disturb ............................................................................................................................................................. 5
3.4.3 VoIP Account................................................................................................................................................................ 5
3.4.4 Speed Dial - Extension.................................................................................................................................................. 5
3.4.5 Speed Dial - General..................................................................................................................................................... 6
3.4.6 Phone Line.................................................................................................................................................................... 6
3.5 Utilizing Other Keys............................................................................................................................................................... 6
3.5.1 Release Key .................................................................................................................................................................. 6
3.5.2 Hold Key ....................................................................................................................................................................... 6
3.5.3 Mute Key...................................................................................................................................................................... 6
3.5.4 Volume Keys................................................................................................................................................................. 6
4Using Your Phone............................................................................................................................. 7
4.1 Placing a Call.......................................................................................................................................................................... 7
4.1.1 To Place a Call............................................................................................................................................................... 7
4.1.2 To Call an Extension ..................................................................................................................................................... 7
4.2 Using Redial........................................................................................................................................................................... 7
4.3 Using Speed Dial.................................................................................................................................................................... 7
4.4 Answering a Call.................................................................................................................................................................... 8
4.4.1 To Answer an Incoming Call ......................................................................................................................................... 8
4.4.2 To Answer an Incoming Call While on Another Call..................................................................................................... 8
4.5 Ending a Call .......................................................................................................................................................................... 8
4.6 Transferring a Call ................................................................................................................................................................. 8
4.7 Placing a Call on Hold............................................................................................................................................................ 9
4.8 Releasing a Call from Hold .................................................................................................................................................... 9

KONNECT™ Business Phones User Guide
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4.9 Setting Do-Not-Disturb Mode............................................................................................................................................... 9
4.9.1 To Set Your Phone to Do-Not-Disturb.......................................................................................................................... 9
4.9.2 To Release the Do-Not-Disturb Mode........................................................................................................................ 10
4.10 Managing Conference Calls............................................................................................................................................ 10
4.10.1 To Initiate a Conference Call ................................................................................................................................. 10
4.10.2 Ending a Conference Call....................................................................................................................................... 10
4.10.3 Dropping Just One Party from a Conference......................................................................................................... 10
4.10.4 Using Hold with Conference Calls.......................................................................................................................... 10
4.11 Paging Extensions........................................................................................................................................................... 10
4.11.1 To Page a Single Extension .................................................................................................................................... 10
4.11.2 To Page All Extensions ........................................................................................................................................... 11
4.12 Using the Speakerphone or a Headset .......................................................................................................................... 11
4.12.1 To Use the Speakerphone ..................................................................................................................................... 11
4.12.2 To Use a Headset................................................................................................................................................... 11
4.12.3 To Answer a Call in Hands-free Mode ................................................................................................................... 12
4.12.4 To Switch from Hands-free to Handset ................................................................................................................. 12
4.12.5 To Switch from Handset to Hands-free................................................................................................................. 12
4.13 Adjusting Call & Ringer Volume..................................................................................................................................... 12
4.13.1 To Change Call Volume.......................................................................................................................................... 12
4.13.2 To Change Ringer Volume ..................................................................................................................................... 12
4.13.3 To Change Ringer Melody ..................................................................................................................................... 12
4.14 Using the Phone Directory ............................................................................................................................................. 12
4.14.1 To Call a Contact.................................................................................................................................................... 12
4.14.2 To Call an Extension............................................................................................................................................... 12
4.15 Viewing the Callers Log .................................................................................................................................................. 13
4.15.1 To View the Callers Log.......................................................................................................................................... 13
4.15.2 To Call a Caller from Your Callers Log.................................................................................................................... 13
4.15.3 To Add a Caller to Your Directory.......................................................................................................................... 13
4.16 Using Local Voicemail..................................................................................................................................................... 13
4.16.1 Message Waiting Indicator.................................................................................................................................... 13
4.16.2 Your Voicemail Password ...................................................................................................................................... 13
4.16.3 To Access Voicemail from Your Phone .................................................................................................................. 14
4.16.4 To Receive Voicemail Messages by Email.............................................................................................................. 14
4.16.5 To Delete Messages............................................................................................................................................... 14
4.16.6 Personal Greeting.................................................................................................................................................. 14
4.17 Using the Auto Attendant (600L only)........................................................................................................................... 14
5Configuring Your Phone ................................................................................................................. 15
5.1 Accessing Online Features .................................................................................................................................................. 15
5.1.1 To Access Online Features.......................................................................................................................................... 15
5.2 Logging on to Online Features on the KONNECT™ Office Portal ....................................................................................... 15
5.2.1 To Log on to Online Features ..................................................................................................................................... 15
5.3 Managing Your Password ................................................................................................................................................... 15
5.4 Managing Contacts in the Directory................................................................................................................................... 16
5.4.1 To Add a Contact to the Directory ............................................................................................................................. 16
5.5 Feature Key Settings ........................................................................................................................................................... 17
5.5.1 To Configure a Feature Key ........................................................................................................................................ 18

KONNECT™ Business Phones User Guide
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5.5.2 To Print a Feature Key Label....................................................................................................................................... 18
5.6 Managing Extensions .......................................................................................................................................................... 20
5.6.1 Understanding Extension Types................................................................................................................................. 21
5.6.2 Understanding Status Types....................................................................................................................................... 21
5.6.3 To Manage Settings for Your Voicemail ..................................................................................................................... 22
5.6.4 Managing Phone Lines (600L only)............................................................................................................................. 23
5.6.5 Understanding Phone Line Status Types.................................................................................................................... 23
5.6.6 To Update Your Phone Line........................................................................................................................................ 23
5.7 Managing VoIP Accounts .................................................................................................................................................... 24
5.8 Managing System Settings.................................................................................................................................................. 25
5.9 Managing Media Settings ................................................................................................................................................... 26
5.9.1 To Set the Melody and Volume for Your Ring............................................................................................................ 26
5.9.2 To Enable Auto Attendant (600L only) ....................................................................................................................... 26
5.9.3 To Configure Audio Network Settings........................................................................................................................ 27
6Power Requirements ..................................................................................................................... 29
6.1 Power Adapter .................................................................................................................................................................... 29
6.2 Power over Ethernet (600 only).......................................................................................................................................... 29
7Phone Data Provisioning ................................................................................................................ 30
8Extending Phone Functionality ....................................................................................................... 31
9Product Warranty .......................................................................................................................... 32
9.1 Limited Warranty ................................................................................................................................................................ 32
9.2 Exclusions ............................................................................................................................................................................ 32
9.3 Warranty Exclusive.............................................................................................................................................................. 32
9.4 Support & Service Agreements........................................................................................................................................... 32
9.5 Limitation of Liability .......................................................................................................................................................... 33
9.6 Disclaimer............................................................................................................................................................................ 33
10 Safety and Compliance................................................................................................................... 34
10.1 FCC Part 15 Rules............................................................................................................................................................ 34
10.1.1 Class B Digital Device or Peripheral ....................................................................................................................... 34
10.1.2 Modification .......................................................................................................................................................... 34
10.2 Industry Canada ICES-003 .............................................................................................................................................. 34
10.3 Industry Canada CS-03 (600L only) ................................................................................................................................ 34
10.3.1 Ringer Equivalence Number (REN) ........................................................................................................................ 34

KONNECT™ Business Phones User Guide
UG-0001-00-00
March 11, 2010
© Aksys Networks Inc., All Rights Reserved
1
1Introduction
Welcome to the KONNECTTM Business Phones from Aksys Networks Inc. The KONNECTTM telephone is powerful, yet simple and
cost effective. The phone works with SIP protocol systems such as Asterisk, Trixbox, PBX in a Flash, Elastix and other SIP
compliant services.
1.1 Features
1.1.1 Major Features
•Conventional business phone and VoIP phone
•Multiple VoIP services can be used
•High quality full-duplex speakerphone
•Built-in voicemail capability with option of delivery via email
•Built-in auto-attendant capability on landline port (600L only)
•Easy to self-install and configure. Integrated web server for configuration
•Large backlit graphical screen
1.1.2 Calling Features
•Handle up to 14 simultaneous calls (per phone)
•3 way call conference capabilities
•Blind and attended call transfers
•Set paging to one or all phones in the office
•Call hold
•Call redial
•Phone line Caller-ID support
•Visual ringing indicator
•Visual call hold indicator
•Both on-hook and off-hook dialing
•Call duration timer
•Call log of answered and missed calls with call return
•Speaker Mute
1.1.3 Other Features
•Configurable ring tones and ringer volume
•100-name and number directory
•Fourteen programmable memory/feature/line keys
•Accurate date and time-of-day screen using Network Time Protocol
•Hearing aid compatible (ADA compliant)
•Headset support
•Integrated dual-port Ethernet switch for single LAN drop to desktop
•Power-over-Ethernet (IEEE 802.3af) capable (600 only)
•Field upgradeable software

KONNECT™ Business Phones User Guide
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2Installing Your Phone
The figure below shows a typical simple Local Area Network (LAN) with both KONNECT™ phones and PCs.
Phone A shows a PC (PC 1) networked through the phone. This can simplify wiring in your office. If a PC is connected through a
phone, that phone must be powered on for the PC to have network connectivity.
You only need one PC to initially configure your phone systems using a web browser. Any PC on the same LAN can configure all
of the phones. For example, in the figure below, either PC 1 or PC 2 can configure both Phone A and Phone B. A PC is not
required for the phones to operate.
The connection to the Internet is optional. The phones can operate with just a local area network. A high speed Internet
connection is needed to use external VoIP services, or to have phones at another geographic location be part of your phone
system.
Figure 1: Network Cabling Options
2.1 To Network a PC Through Your Phone
1. Connect your phone’s LAN port to a router.
2. Connect your PC to your phone’s PC port.
3. Connect the router to your high-speed Internet connection.

KONNECT™ Business Phones User Guide
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3Getting to Know Your Phone
3.1 Overview of Key Functions
Figure 2: Overview of Physical Phone
Soft-keys
The four soft-keys will change their function based on what you are doing with
the phone to help you handle calls and make selections within a menu.
Navigation
Keys
Use these four keys to navigate up, down, left, and right through the menus. You
will see small arrows next to menu items on the screen to indicate which
directions you are able to go.
Release Key
This key ends a call and is used to exit a menu or ‘go back’ to the previous menu.
Feature Keys
You can customize these keys to control features, make speed dials, or pick up
the different phone lines (landlines and VoIP services) you have available.
3.2 Understanding Physical Connections
LAN
Connect this to your local area network (LAN) using an Ethernet cable.
PC
Optionally you can connect this to a PC using an Ethernet cable. Use a standard
patch cable. Do NOT use a crossover cable. Do NOT connect this port to your
LAN.

KONNECT™ Business Phones User Guide
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Power
Connect this to the power adaptor provided.
Accessory
This is used to connect accessories to the phone.
Headset
Optionally you can connect a headset for hands-free calling.
Handset
Connect this to the handset provided with the phone.
Phone Line
Optionally connect this to a phone line (sometimes also called POTS or FXO or
‘land line’). If you do not connect a phone line then this phone can still make VoIP
calls and make calls using the phone lines of other KONNECT™ phones (if they are
configured to allow this). Your KONNECTTM phone comes with a 2 m phone cord
or you can use any phone cable of AWG26 rating or thicker.
Figure 3: Back of Phone
3.3 Navigating Your Phone Screen
The phone screen provides instructions and options for managing calls and features. The soft keys and navigation keys are
used to select and use features of the phone.

KONNECT™ Business Phones User Guide
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Figure 4: Screen Navigation
3.3.1 Soft Keys
Around the screen are four keys referred to as soft keys. The function of these keys is context sensitive, meaning they
are dependent upon what is showing on the screen.
3.3.2 Navigation Keys
Between the phone’s screen and keypad you will find four navigation keys comprised of a left, right, up and down
key. These keys navigate though information shown on the screen. The left navigation key can also be used as a
backspace for information entered on the screen.
3.4 Utilizing Feature Keys
Feature keys are the 14 keys on the right side of the phone. Each key has an LED indicator light associated with it and a
paper label to identify what the key does. The function of feature keys depends upon how you or your system
administrator has configured them. These keys can be used to make and receive calls as well as to perform the functions
outlined below.
3.4.1 Intercom
Make or receive calls to other extensions.
3.4.2 Do Not Disturb
Place your phone in a mode where it will not audibly ring. Other users will be able to see that your phone is on "do-
not-disturb" mode. This can be done through either “phone side” or “server side”.
3.4.3 VoIP Account
Make or receive calls using VoIP services configured on your phone.
3.4.4 Speed Dial - Extension
Call an extension when pressed. The LED beside that feature key it on when that extension is in use.

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3.4.5 Speed Dial - General
Call a number or service when pressed.
3.4.6 Phone Line
Make or receive a call using a phone line (trunk) in your system.
3.5 Utilizing Other Keys
3.5.1 Release Key
The Release key ends the current call. The key can also be used to ‘exit’ or ‘go-back’ one step in menus on the screen.
3.5.2 Hold Key
The Hold key is used to place calls on hold and to release calls from hold.
3.5.3 Mute Key
The Mute key will allow you to place a call on mute and to release a call from mute. While on mute, you can hear the
other party on a call, but they cannot hear you. When a call has been placed on mute, the LED indicator beside the
Mute key will blink.
3.5.4 Volume Keys
Volume keys can be used to adjust the volume of a call in progress or the volume of the ring from an incoming call.

KONNECT™ Business Phones User Guide
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March 11, 2010
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4Using Your Phone
Now that you’re familiar with your phone’s hardware, this section will teach you how to use your phone. Your phone’s
functionality is extensive, so often there are multiple methods to achieve the same goal; the instructions below will provide the
quickest possible methods to complete a task. We encourage you to try different methods and experiment with your phone.
4.1 Placing a Call
As you dial numbers, they appear on the screen. Calls can be canceled before the recipient answers by selecting the
“Cancel” soft key or by pressing Release. Once a call is answered, the time spent on the call is displayed on the screen.
4.1.1 To Place a Call
1. Press a feature key to select a line.
You will hear a dial tone.
2. Dial a number using the keypad.
Or
1. Dial a number using the keypad.
The left navigation key can be used to delete numbers.
2. Press a feature key to select a line to use to make the call or press the “Dial” soft-key at the bottom right of the
screen. The phone will use the first available landline to complete your call.
Or
1. Pick up the handset.
The phone will automatically pick up the bottom feature key. If that key is programmed to be a phone line or
VoIP line you will hear dial tone and be able to dial a number. If that key is set to Do Not Disturb or is
unprogrammed the phone will skip that button and try the button above. If that button is programmed as a
speed dial key the phone will immediately call that number.
2. Dial a number using the keypad.
4.1.2 To Call an Extension
1. Select the “Directory” soft key.
2. Select the “Extensions” soft key.
3. Use the Up and Down navigation keys to scroll to the extension desired.
4. Select an Intercom feature key to this extension.
Another method is to select the Intercom line and dial an extension
4.2 Using Redial
Select the “Redial” soft key.
4.3 Using Speed Dial
Select the feature key assigned to the number or extension.

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4.4 Answering a Call
You are notified of incoming calls by the following:
•ringing (unless you are on another call or in “Do Not Disturb” mode)
And
•a flashing ringing indicator
And
•a flashing LED indicator next to the incoming call line
The display will show the caller’s name and number, if available
And
•the phone display will show the name and number of the caller and a bar in the middle of the screen saying
“Incoming”.
4.4.1 To Answer an Incoming Call
•lift the handset out of the cradle
Or
•press the “Answer” soft key
Or
•press the Speaker/Headset key
Or
•press the feature key whose indicator light is flashing
4.4.2 To Answer an Incoming Call While on Another Call
•Press the “Answer” soft key.
The current call in progress will be placed on hold when you answer the new call.
•To send the incoming call directly to voicemail, press the “Voicemail” soft key.
If you do nothing then eventually the call will be answered by your voicemail, if so configured.
•Press the “Ignore” soft key to both hide the call from you and leave it ringing for the caller.
If “Ignored” the call will not timeout to voicemail.
4.5 Ending a Call
A call can be ended by any of the following methods:
•place the handset in the cradle
Or
•press the Release key
Or
•press the Speaker/Headset key if using hands-free mode
4.6 Transferring a Call
Your phone supports two types of transfers:
•Attended transfers allow you to talk to the third party before you transfer the call to him/her
•Blind transfers allow you to send the call to a third party without talking to the him/her
Once a call is placed, the “Transfer” and “Conference” options appear on the screen –use the appropriate soft key to
utilize these options.

KONNECT™ Business Phones User Guide
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To transfer a call:
1. While a call is in progress, select the “Transfer” soft key.
The caller is automatically placed on hold.
2. Dial the number to which you want to transfer the call.
You can also select a number from the directory.
3. Select a feature key.
Select an Intercom key to transfer to a known Extension
Select a VoIP Account key to transfer to a VoIP Extension
Select a Phone Line key to transfer to a Phone Line number
4. Once the call is ringing, do one of the following:
•End the call to complete a blind transfer.
Or
•Wait until the third party answers to perform an attended transfer.
•Select the “Join” soft key or hang up the current call to complete the transfer.
4.7 Placing a Call on Hold
A call on hold has an LED indicator blinking beside the feature key associated with it. While a call is on hold, you can make
and answer other calls on your phone. Multiple calls can be on hold at the same time.
To place a call on hold, press the Hold key. The call’s LED indicator will blink while a call is on hold. When you first place a
call on hold the screen will show “LOCAL Hold” before returning to the idle screen.
4.8 Releasing a Call from Hold
Releasing a call from hold will activate the call. To release a call from hold:
•If only one call is on hold, press the Hold key.
Or
•If multiple calls are on hold, press the feature key associated with the call.
The caller’s information will display on the screen. If that line isn’t the call you want, press another feature key
to see who is holding on that line.
•Then press the Hold key or press the feature key (again) to release the call from hold.
Or
•Pick up the handset (or press the speakerphone key) and you will automatically pick up the first call that was put on
hold.
4.9 Setting Do-Not-Disturb Mode
While in “Do-not-Disturb” mode, your phone will not audibly ring when people call you. The visual ringing indicator will
flash, the screen will show the caller’s information, and you can still answer calls while in the Do-Not-Disturb mode. Other
users in your system can see that you have set your phone to the Do-Not-Disturb mode.
Do-Not-Disturb mode can be set from the phone side, or the server side. Refer to “set feature key” section for details.
4.9.1 To Set Your Phone to Do-Not-Disturb
•Press the Do-not-Disturb feature key.
The LED indicator beside the Do-not-Disturb feature key will light.

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4.9.2 To Release the Do-Not-Disturb Mode
•Press the Do-not-Disturb feature key.
The LED indicator beside the Do-not-Disturb feature key will no longer be lit.
4.10 Managing Conference Calls
Conference calls allow you to speak with two other parties at the same time. Other parties can be reached via the phone’s
directory or through feature key services including landlines, VoIP services or other extensions.
4.10.1 To Initiate a Conference Call
1. While one call is in progress, select the “Conference” soft key.
2. Dial a number or choose a number from the directory to add to the conference call.
3. When the call is answered, select the “Join” soft key.
The conference call will begin with all parties connected.
4.10.2 Ending a Conference Call
To end all calls on a conference call, press the Release key or place the handset in the cradle. If one party on the
conference call ends their call, the conference call will continue with the remaining party.
4.10.3 Dropping Just One Party from a Conference
To dismiss one party from the conference call, press the feature key associated with that call and press the Release
key.
4.10.4 Using Hold with Conference Calls
The Mute key will allow you to place a call on mute and to release a call from mute. While on mute, you can hear the
other party on a call, but they cannot hear you. When a call has been placed on mute, the LED indicator beside the
Mute key will blink.
•To place all conference call parties on hold, press the Hold key.
While the conference is on hold, you can accept or place other calls. You cannot end a conference call while it
is on hold.
•To release conference calls from hold, press the Release key.
4.11 Paging Extensions
The Intercom key allows you to page other extensions. When another extension is paged, a tone sounds on his/her phone
and immediately thereafter you can begin announcing to the paged party. The paged party doesn’t do anything to accept
the page.
4.11.1 To Page a Single Extension
•Press an Intercom feature key.
•Enter the extension number you wish to page.
•Press the “Page” soft key.
Or

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•Enter the extension number you wish to page.
•Press an Intercom feature key and hold it down for two seconds.
4.11.2 To Page All Extensions
•Press an Intercom feature key.
•Press the “Page All” soft key.
Or
•Press an Intercom feature key and hold it down for two seconds.
4.12 Using the Speakerphone or a Headset
When the phone’s handset is in the cradle, the phone is in “hands-free” mode. The default option for hands-free mode is
speakerphone, which sends the audio for the call through the hands-free speaker with the hands-free microphone
detecting your voice. The Speaker/Headset key can be used to toggle between speakerphone and headset options for
hands-free mode; an icon on the screen will display which option is active. Lifting the handset out of the cradle will
deactivate hands-free mode.
Figure 5: Screen Navigation Figure 6: Screen Navigation
4.12.1 To Use the Speakerphone
•Press the Speaker/Headset key.
A speaker symbol will appear on the screen. To switch between headset and speakerphone, press and hold
the Speaker/Headset key until you see the symbol change.
4.12.2 To Use a Headset
•Press and hold the Speaker/Headset key until the headset symbol shows on the screen.
To switch between headset and speakerphone, press and hold the Speaker/Headset key until you see the
symbol change on the screen.

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4.12.3 To Answer a Call in Hands-free Mode
•Select the “Answer” soft key.
Or
•Press the Speaker/Headset key.
4.12.4 To Switch from Hands-free to Handset
•If the handset is in the cradle, lift the handset out of the cradle.
Or
•If the handset is not in the cradle, press the Speaker/Headset key.
4.12.5 To Switch from Handset to Hands-free
•Press the Speaker/Headset key.
After you press the Speaker/Headset key you can set the handset into the cradle without ending the call.
4.13 Adjusting Call & Ringer Volume
4.13.1 To Change Call Volume
While a call is active, use the Volume Up and Volume Down keys.
4.13.2 To Change Ringer Volume
1. When the phone is idle, use the Volume Up and Volume Down keys to adjust the ringer volume.
The screen will show the volume level and you will hear the volume change.
2. Press the “Save” soft key.
4.13.3 To Change Ringer Melody
1. Use the Up and Down navigation keys to change the melody heard when the phone rings.
2. Press the “Save” soft key.
4.14 Using the Phone Directory
The phone directory stores contacts and extensions. If a contact has more than one number associated with it, press the
right navigation key to scroll through the numbers.
4.14.1 To Call a Contact
1. Select the “Directory” soft key.
2. Select the “Contacts” soft key.
3. Press the Up and Down navigation keys to navigate to the desired contact.
If necessary, press the right navigation key to scroll through numbers stored for a contact.
4. Select an appropriate feature key to use that line to call the contact.
4.14.2 To Call an Extension
1. Select the “Directory” soft key.
2. Select the “Extensions” soft key.

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3. Press the Up and Down navigation keys to navigate to the desired extension.
4. Press an Intercom feature key.
4.15 Viewing the Callers Log
The callers logs keeps a record of calls you have received including answered calls, unanswered calls and unanswered calls
in which the caller left a voice message. The call log shows the caller’s name and number (if available) as well as the date,
time and the duration of the call, if appropriate.
Prior to adding a caller to your contact list or prior to calling them back, you may want to edit the number that is
displayed. If you start pressing digits they will be added in front of the number. For example you may wish to add the digit
1 in front of the number to be able to call the party. If you wish to remove digits press the left arrow key. This will remove
digits to the left of the rightmost 7 digits.
4.15.1 To View the Callers Log
Select the “Callers” soft key.
You can then either view all the calls selecting the “View All” soft key or view just calls that have not been
viewed yet by selecting the “View New” soft key. Scroll through calls in the list using the ‘up’ and ’down’
navigation keys.
4.15.2 To Call a Caller from Your Callers Log
1. With the number displayed on your screen, press the “Select” soft key.
2. Edit the number, if needed.
3. Select a feature key.
4.15.3 To Add a Caller to Your Directory
1. Navigate to the caller you wish to add.
2. Press the "Add Contact” soft key.
The caller’s name and number will be added to your directory.
4.16 Using Local Voicemail
The KONNECTTM phone supports voicemail locally on the phone, or from the server. The information provided in this
section applies to the local voicemail only. For instructions on the server voicemail, contact your system administrator.
4.16.1 Message Waiting Indicator
If a caller has left a voicemail message, the Message Indicator light will flash until you have viewed the call log that
contains the voicemail message. If your phone is configured to only send voicemails as email messages, then the
message light will not flash. You will need to check your email to see if you have any voicemail messages.
4.16.2 Your Voicemail Password
To listen to your voicemail, you may need to enter your user password. You may have set this up in the KONNECT™
portal or can get it from your system administrator. The voicemail password is related to your user password. It is a
numeric version of this as if the text password were entered on the phone’s keypad. For example if your user
password is “FROG” then the voicemail password is “3764.” If your password is “CAT” then the voicemail password is
“228.” If you have not set up a new user password the default is user.

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4.16.3 To Access Voicemail from Your Phone
1. Press the “Callers” soft key.
2. Press the “View New” or “View All” soft key.
3. Scroll through the call log until you see a message that has an envelope icon in the top left corner of the phone
screen.
4. Press the “Play” soft key.
You will be prompted for a password if you have set “Require Voicemail Password”.
5. Enter your user password using the keypad and then press the # key.
The message will play. While the message is playing, you can use the left and right arrow keys to move
backwards and forwards through the message. At any point, you can press the down or up arrows to move to
the next or previous messages. You can also delete or exit the message and return to the callers log.
4.16.4 To Receive Voicemail Messages by Email
You can configure your phone to receive voicemail messages as attachments in email messages. The email message
will contain caller ID information, if available, along with the date, time and duration of the call. The email attachment
will contain the audio of the voicemail. To listen to the voicemail, open the attachment using an application such as
Windows Media Player.
4.16.5 To Delete Messages
When viewing messages in the call log or while listening to a message, you can delete it by pressing the “Delete” soft
key.
4.16.6 Personal Greeting
When callers reach your voicemail, they will hear a personal greeting before they have an opportunity to leave a
message. If you don’t record a personal greeting, then callers will hear a generic greeting such as “The person at
extension 123 is unavailable, please leave a message.” Refer to the section on Changing Voice Greetings below for
information on configuring your personal greeting.
4.17 Using the Auto Attendant (600L only)
If you have a 600L phone, it will have a phone line port and support Auto Attendant. For more information regarding how
to setup and use the Auto Attendant, please refer to the user guide for KONNECTTM Office Phone System (UG-0000-00-00).

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5Configuring Your Phone
Phone users and system administrators can configure phone settings using online features that are available for every
KONNECT™ phone. These features allow you to enter contacts in your directory, configure your feature keys, manage extension
information, and change the behavior of some aspects of your phone. Online features also allow the system administrator to
configure the phone system.
5.1 Accessing Online Features
5.1.1 To Access Online Features
1. On your phone, select the “Settings” soft key.
2. Select the “Web Administration” soft key.
The phone screen will display an IP address.
3. Using a computer with a network connection, open an Internet browser such as Internet Explorer or Mozilla
FireFox.
4. Enter the IP address in the address bar of the browser.
The home page of web administration should appear.
5.2 Logging on to Online Features on the KONNECT™ Office Portal
Log on to configure phone settings as a user or as an administrator.
5.2.1 To Log on to Online Features
1. In the upper right corner of the screen, click “User” or “Administrator”.
2. Enter either “User” or “Admin” on the User Name line.
3. Enter your password.
One of the following screens will appear, based on if you logged on as a user or administrator.
Figure 7: User Login Screen Figure 8: Administrator Login Screen
5.3 Managing Your Password
You can update your user password or administrator password online at any time.
1. Click “User Management” on the main menu bar. The following figure will appear.
2. Select “User” or “Admin” in the drop down list.
3. If you choose to update the Admin password, you need to enter the old password in the “Old Password” field.
4. Enter a new password in the “New Password” field.
5. Re-enter the new password in the “Retype Password” field.
6. Click the [Update] button to save the new password.

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Figure 9: User Management
5.4 Managing Contacts in the Directory
Contacts can be added to a phone directory using online features for your phone system.
5.4.1 To Add a Contact to the Directory
1. Click “Directory” on the main menu bar.
The Directory Settings screen will appear.
2. Above the list of directory contacts, click [Add].
The Directory Settings –Contact Details screen will appear.
3. In the screen that appears, enter the contact name in the “Name” field.
4. Enter a description for the contact in the “Description” field.
There can multiple numbers for each contact each consisting of a Description and Number.
5. Enter the contact phone number in the “Phone Number” field.
6. Click the [Update] button.
The Directory Settings screen will appear. Select a name from the directory list to delete or update the
contact.
Figure 10: Directory Settings