Amanda MiniSOHO Assembly instructions

Release 5 November 2001
MiniSOHO
Installation and Programming Manual

Table of Contents
Installation and Programming Manual a
1. INTRODUCTION.................................................................................................................1-1
1.1 FEATURES AND SERVICES ............................................................................................1-2
1.1.1 System Features...............................................................................................1-2
1.1.2 Automated Attendant Features........................................................................1-4
1.1.3 Voice Mail Features........................................................................................1-6
1.2 ABOUT THIS MANUAL..................................................................................................1-8
2. DESCRIPTION AND INSTALLATION............................................................................2-1
2.1 BASE
SYSTEM ..............................................................................................................2-2
2.2 PHYSICAL
DESCRIPTION...............................................................................................2-3
2.2.1 Side Panel........................................................................................................2-3
2.2.2 Front Panel......................................................................................................2-4
2.3 INSTALLATION .............................................................................................................2-5
2.3.1 Unpacking .......................................................................................................2-5
2.3.2 Installing the Voice Mail.................................................................................2-5
2.3.3 Expanding the System......................................................................................2-8
3. DTMF PROGRAMMING....................................................................................................3-1
3.1 ENTERING AND EXITING THE PROGRAMMING MODE...................................................3-1
3.2 FIRST
TIME PROGRAMMING CHECKLIST ......................................................................3-2
3.3 DEFINING
PBX PARAMETERS......................................................................................3-3
3.4 SETTING THE TIME AND DATE .....................................................................................3-8
3.5 PROGRAMMING THE OPERATIONAL MODE ..................................................................3-8
3.6 PROGRAMMING THE MINISOHO ..............................................................................3-10
3.6.1 Creating Mailboxes.......................................................................................3-10
3.6.2 Creating Mailbox Groups .............................................................................3-12
3.6.3 Notification....................................................................................................3-13
3.7 PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU..................................3-17
3.7.1 Recording Script Messages...........................................................................3-17
3.7.2 Programming Script Messages .....................................................................3-18
3.7.3 Directory Listing Programming....................................................................3-25

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b Installation and Programming Manual
3.7.4 Reset Script Message Programming to Default............................................3-26
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers.......................3-26
3.8 ADDITIONAL
FEATURES.............................................................................................3-29
3.8.1 Changing Passwords.....................................................................................3-29
3.8.2 Activate Force Reorganize............................................................................3-30
3.8.3 Changing the Day Light Saving Time Setting...............................................3-31
3.8.4 Changing the Operational Mode...................................................................3-31
3.8.5 Playing A System Message............................................................................3-32
3.8.6 Playing All System Message..........................................................................3-32
3.8.7 System Message Setting.................................................................................3-32
3.8.8 Listening to the Software Version Number ...................................................3-33
3.8.9 Resetting the System......................................................................................3-33
3.8.10 Adjusting Recording Length..........................................................................3-33
4. PROGRAMMING BY COMPUTER..................................................................................4-1
4.1 CONNECTING THE MINISOHO TO THE COMPUTER.......................................................4-1
4.2 SYSTEM
REQUIREMENTS..............................................................................................4-2
4.3 INSTALLING THE VUP..................................................................................................4-2
4.4 STARTING
VUP............................................................................................................4-3
5. USER OPERATION INSTRUCTIONS..............................................................................5-1
5.1 INTRODUCTION.............................................................................................................5-1
5.2 USER’S MAIN MENU ....................................................................................................5-1
5.3 RETRIEVE
MESSAGE MENU..........................................................................................5-1
5.4 MAILBOX
PARAMETERS...............................................................................................5-2
5.4.1 Record Greeting..............................................................................................5-3
5.4.2 Record Name...................................................................................................5-3
5.4.3 Directory Listing .............................................................................................5-4
5.4.4 Change Password............................................................................................5-4
5.4.5 Do Not Disturb (DND)....................................................................................5-5
5.4.6 External Notification.......................................................................................5-5

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Installation and Programming Manual c
5.4.7 Pager Notification...........................................................................................5-6
5.4.8 Return to Previous Menu.................................................................................5-6
5.5 SEND
MESSAGE............................................................................................................5-7
5.6 RETURN TO AUTO ATTENDANT....................................................................................5-7
5.7 QUICK
REFERENCE GUIDE ...........................................................................................5-8
6. PROGRAMMING THE IN-BAND DTMF PROTOCOL................................................6-1
6.1 PROGRAMMING THE MINISOHO BY TELEPHONE ........................................................6-1
6.1.1 Defining an In-Band DTMF Code for an Event..............................................6-1
6.1.2 Selecting an Operation Type...........................................................................6-3
6.1.3 Selecting a destination ....................................................................................6-4
6.1.4 Defining the Time to Wait for the First DTMF Character..............................6-4
6.1.5 Defining the Time to Wait Between DTMF Characters..................................6-4
6.1.6 MATRA Support ..............................................................................................6-5
6.2 SAMPLE
PROGRAMMING ..............................................................................................6-5
6.2.1 Working with the SIEMENS Hicom 150E OfficePBX.....................................6-5
7. TROUBLESHOOTING........................................................................................................7-1
APPENDIX A PROGRAMMING COMMANDS ....................................................................A-1
APPENDIX B PROGRAMMING FORMS...............................................................................B-1
APPENDIX C SYSTEM MESSAGES.......................................................................................C-1
APPENDIX D SPECIFICATIONS ............................................................................................D-1

Installation and Programming Manual 1-1
1. INTRODUCTION
The MiniSOHO is a small stand alone multilingual Voice Mail/Automated
Attendant system for organizations that have between eight and eighty employees.
The MiniSOHO incorporates state of the art technology, including DSP, flash
memory and SMT production.
Figure 1-1 General View
The MiniSOHO is available in two or four ports and with up to 128 mailboxes. It
provides a minimum of two and a half hours recording time and a maximum of to
up to seven hours and forty minutes.
The MiniSOHO can be integrated with most types of PBX’s through the analog
ports or through the RS-232 serial port.
The system administrator can be programmed by the computer using the Voice
Mail Utility Program (VUP) or by touch-tone telephone.

Introduction
1-2 Installation and Programming Manual
Installing the MiniSOHO is quick and easy. Just mount it on a wall next to the
PBX and connect it to the SLT interfaces and to the main power supply with an
external power adapter.
The MiniSOHO is ready for use immediately after the system administrator
completes a short procedure that includes setting up integration parameters,
mailboxes, notification type, system schedules and opening greetings. Mailbox
owners can then set up their own personal mailbox parameters.
1.1 Features and Services
The MiniSOHO is a powerful voice mail system at an affordable price. It contains
most of the useful features and services provided by PC-based systems but at a
lower cost. The MiniSOHO’s features can be divided into three groups:
x System Administration
x Automated Attendant
x Voice Mail
1.1.1 System Features
x Configuration
The MiniSOHO is available with two ports and two and a half hours of
recording time. The system administrator can upgrade the MiniSOHO by:
 Adding a two port expansion card to the motherboard to provide four ports
 Inserting a memory card with two hours and thirty five minutes of storage
space to increase the total storage capacity to five hours and five minutes
 Inserting a memory card with five hours and ten minutes of storage space
to increase the total storage capacity to seven hours and forty minutes
x Programming
The system administrator can program the MiniSOHO by:
 Touch-tone telephone using DTMF tones
 Computer using the Voice Mail Utility Program (VUP). The installer
should save the files containing the parameters set in each installation.