Alarmcom ADC-IS-300-LP User manual

2GIG GC2e Image Sensor Version 3 - Installation Guide
This guide contains instructions for installing an Image Sensor Version 3 (ADC-IS-300-LP) on a 2GIG GC2e panel.
Product summary & technical specifications
The Image Sensor is a pet immune PIR (passive infrared) motion detector with a built-in camera designed to capture
images during alarm or non-alarm events when motion is detected.
Product features:
• Communicates wirelessly to the security control panel
• 35 foot detection range with a 90 degree horizontal FOV
• Configurable PIR sensitivity and pet immunity settings
• Image: VGA 640x480 pixels
• Color Images (except in night vision)
• Night vision image capture with infrared flash (black & white)
• Tamper detection, walk test mode, supervision
• All systems can support up to three Image Sensors
• UL 639 certified
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echnical specifications:
• Alarm.com Model Number: ADC-IS-300-LP
• Power Source: Recommended 2 AA 1.5v Energizer Ultimate Lithium Batteries.
• Batteries: Refer to the Batteries section for details
• Operating Temperature Range: 60° to 80°F
• Weight: 3.1 oz. (with batteries and without mounting accessories)
• Dimensions: 3.1’’ h x 1.8’’ w x 2.3’’ d
• Supervisory Interval: 100 minutes (sensor), 3 hours (alarm hardwire)
• Wireless Signal Range: Greater than 400 ft open air
• Color: White
• Recommended Mounting eight and Angle: Refer to the Recommended Install eight and Angle Table
• Motion Profiles & Sensor Range: Refer to the PIR Sensitivity Settings Table
Hardware compatibility
Security control panel 2GIG GC2e panel firmware version 1.23+
Required radio
XCVR5e transceiver
The connected transceiver information displays
in Daughterboard in the customer's Panel Information.
For more information about remotely verifying the
transceiver connected, see Verify which radios are built-
in to an Alarm.com module.
Service package requirement
Image capture features require a service package that includes one of the following Image Sensor add-ons:
•Images - Alarms: Includes upload of images from panel alarm events only.
•Images - Limited: Includes uploads of images from panel alarm events and disarm events.
•Images - Plus: Includes upload of images from panel alarm events, disarm events, and non-alarm events.
For additional information about Image Sensor add-ons, see What image captures are included in each Images service
package?.
Installation: Prepare panel for enrollment
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Create Alarm.com customer account
Select service package (including an Images add-on) and register the Alarm.com module serial number on the
Alarm.com Partner Portal.
Install the XCVR5e transceiver in the panel
Verify the XCVR5e is connected properly to the control panel. For more information about how to install the XCVR5e,
please reference the XCVR5e installation instructions included with the XCVR5e or contact the panel manufacturer.
o verify the transceiver using the Partner Portal:
1. Log into the Partner Portal.
2. Find the customer account.
3. In the Panel Information,Daughterboard displays the transceiver information. For Image Sensor Version 3
compatibility this should display XCVR5e Transceiver. Any other transceiver (e.g., XCVR2e) with the GC2e is not
compatible with the Image Sensor Version 3.
o verify the transceiver using the Mobile ech app:
1. Log into the MobileTech app.
2. Find the customer account.
3. In the card that contains the customer information, tap .
4. Daughterboard displays the transceiver information. For Image Sensor Version 3 compatibility this should
display XCVR5e Transceiver. Any other transceiver (e.g., XCVR2e) with the GC2e is not compatible with the
Image Sensor Version 3.
Register module and test
Power up the panel and initiate a comm-test to ensure the Alarm.com module is properly installed and communicating
with Alarm.com.
Installation: Enroll Image Sensor to panel
Image Sensors must be enrolled locally on a 2GIG GC2e. Image Sensors cannot be enrolled remotely to a 2GIG GC2e
using the Partner Portal or MobileTech app.
Important: For smoothest installation, enroll one Image Sensor at a time. Insert batteries only after initiating learn mode
at the panel.
1. At the panel, go to the home screen.
2. Tap Security
3. Tap Menu.
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4. Tap oolbox.
5. Enter the installer code.
6. Tap Installer oolbox.
7. Tap System Configuration.
Note: In System Configuration, tap the ←or →arrows to scroll between options for the current setting, and tap
the ↑or ↓arrows to move to the previous or next programming prompt.
8. Under Q1, select the RF sensor # (01 to 48) to assign the Image Sensor to an empty, unused sensor number.
9. Select the RF sensor type. The recommended groups for an Image Sensor are (04) Interior Follower, (10) Interior
w/ Delay, or (23) No Response Type. For more information about sensor groups, see 2GIG GC2e Sensor Groups.
10. Select RF sensor equipment type. Tap 2for Motion.
11. Select RF sensor equipment code. Tap 9999 for ADC Image Sensor.
12. Register the RF sensor serial Number:
a. Tap Learn to initiate learn mode on the panel and XCVR2 radio.
b. Power up the Image Sensor by inserting the batteries.
c. Use a paper clip to hold the sensor’s reset button for at least 10 seconds until the LED flashes rapidly for
more than two seconds. The reset button must be held for at least a full 10 seconds.
Note: A 1-second fast blink may occur during the reset attempt. This indicates that the sensor is not enrolled
in a network.
d. The panel indicates when the Image Sensor is successfully enrolled.
13. Select RF sensor equipment age.
◦ If the Image Sensor is new, tap 0for New.
◦ If the Image Sensor is an existing device, tap 1for Existing.
14. Select RF sensor loop number. The recommended is Loop 1.
15. Select RF sensor dialer delay.
◦ To disable the dialer delay, tap 0for Disabled.
◦ To enable the dialer delay, tap 1for Enabled.
16. Construct RF sensor voice descriptor. Tap Insert, and then scroll or enter a number (002 - 255) to add a word.
◦ For example, for Front IS Motion Detector, tap Insert and then tap 098 for Front. Tap Insert again, and then
tap 120 for IS. Tap Insert again, and then tap 147 for Motion Detector. Tap ↓to continue configuring the
sensor. For a full list of voice descriptors, see page 2 of the 2GIG GoControl Installation Guide - Quick
Programming Guide.
17. Select RF sensor reports. The recommended is (1) Enabled to enable sensor reports.
18. Select RF sensor supervised. The recommended is (1) Enabled to enable reports for loss of supervision.
19. Select RF sensor chime (0 to 13).
◦ To disable the panel chime when the sensor is activated, tap 0for Disabled.
◦ To select a voice and chime to sound when the sensor is activated, enter a number from 1through 13 to
enable the chime.
20. To program another sensor, tap Next.
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21. To exit programming, tap Skip and then tap End and exit. Upon exit, the panel reboots. Allow a few minutes for
the panel to turn back on.
22. Perform a cell phone test to ensure that the updated equipment list is sent to Alarm.com. For more information
see Send a communication test from a 2GIG GC2e.
The sensor is now learned into the panel. After enrollment, be sure to keep the sensor and panel powered so the sensor
can complete an initialization process with the Alarm.com Network Operations Center. This process takes several
minutes. Images cannot be captured until initialization is complete. To verify that this process is complete, enter
the Image Sensors menu in the panel's Installer toolbox. Select the Image Sensor of interest and verify rules status is
complete.
Installation: Mounting Image Sensor
1. Choose the desired location and mounting angle for the Image Sensor using the information in the chart. There are
three options:
Intended Operation Pet Immunity Larger Rooms Smaller Rooms
Mounting Height 6 Feet 8 Feet 8 Feet
Angle Shallow, 6° Shallow, 6° Deep, 18°
Bracket Orientation
Teeth Up Teeth Up Teeth Down
Coverage Distance 30 to 35 ft. 30 to 35 ft. 15 to 20 ft.
2. Screw the bracket to the backplate of the Image Sensor.
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3. Determine the location to mount the sensor.
◦ Best practices for installing Image Sensors: Do's and Don'ts
Do Don't
▪ Center the target capture area in the middle of
the frame.
▪ Enroll and install within 100 ft. of panel.
Installation site conditions can reduce range
considerably.
▪ Make sure people will walk across the sensor
coverage area instead of directly toward the
sensor.
▪ Avoid backlit conditions (for example, facing a
window or other light source) because it may
result in poor image quality.
▪ Set sensor on a flat surface.
▪ Set sensor across from mirrors or reflective
surfaces.
▪ Face sensor toward or close to areas that have
metallic objects or electronics (to avoid
interference with RF communication).
▪ Install in an area where there are obstructions
in front of or around the camera lens (for
example, walls and ceilings within 90 degrees
and 2 ft. around the camera). This type of
installation will result in washed out night
captures.
▪ Install outdoors. Sensor is for indoor use only.
4. Choose applicable mounting bracket. The sensor hardware packet contains two mounting brackets for different
mounting scenarios. Use the provided large screws and anchors to attach the bracket to the wall. Leave at least 3
inches of clearance above the sensor to allow for battery replacement without uninstalling the mounting bracket.
5. Place and secure the Image Sensor on the arm and secure the arm on the mounting bracket in the desired
location. Adjust the horizontal positioning of the sensor to point towards the desired coverage area.
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6. Secure the mounting arm location by sliding lock pin into the hole. Use the washer and remaining small screw to
secure the lock pin by screwing upwards through the bottom of the hole in the mounting bracket.
7. Set the PIR Sensitivity Settings using the panel or remotely using the Partner Portal or MobileTech app. For
information about setting the PIR Sensitivity Settings, see Change Image Sensor sensitivity.
The following three options can be set:
Normal Default setting
High More sensitive motion profile with potential higher risk
of false alarm.
Low Less sensitive profile with pet immunity for pets up to
40 lbs.
Verify and test Image Sensor setup
1. Verify that rules are confirmed via the Partner Portal or on MobileTech app.
◦ Look for the word Yes in the Image Sensor Equipment List in the Rules Confirmed section. Resend rules if
they are not confirmed.
2. Verify RF Coverage by checking that the signal strength is above 40%. The signal strength must be greater than
30% for sensor to function properly.
3. Conduct a walk test and test image captures.
◦ To conserve the customer’s monthly image upload quota, automatic alarm uploads are disabled for the first
four hours after any new sensor (Image Sensor or other) is installed into the system. Installers can also test by
requesting image uploads and motion image uploads via MobileTech app. Installers are required to be onsite
to test by running a comm test at the panel.
4. Test night image captures by darkening the room as much as possible (turn off the lights and close the shades).
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Other feature compatibility
wo-Way Voice compatibility
Images cannot be transmitted while a Two-Way Voice call is in session. When the Image Sensor is installed on a
system with Two-Way Voice over the cellular network, image transmission during an alarm may be interrupted by the
two-way session. The image transmission resumes once the call has terminated.
Pet immunity settings
Two parts to making the Image Sensor pet immune:
1. Set PIR sensitivity settings to Low.
2. Mount set at a height of 6 feet, and install the sensor with the 6 degree mounting angle.
PIR activation and test mode
By default, the image sensor LED does not illuminate when activated by motion unless the sensor is in test mode. The
LED can be enabled by tampering the device or on the panel for each Image Sensor on a customer’s account. The
Image Sensor must have successfully completed the enrollment process with a panel. When enabled, the red LED
illuminates for 3 seconds upon motion activations (at most every 3 minutes while disarmed). For more information about
adjusting PIR sensitivity, see Adjust the Image Sensor PIR sensitivity on a 2GIG GC3e.
amper
A built-in accelerometer detects movement or repositioning of the Image Sensor and will initiate a tamper whenever a
change in sensor orientation is detected. The tamper automatically clears after the sensor is returned to the upright
position and no movement has been detected for 5 minutes. A tamper can also be cleared by resetting the sensor.
rouble conditions
By default, trouble conditions (malfunction, tamper & low battery) are displayed on the panel LCD. Enable or disable
trouble condition messages on the control panel LCD via the Alarm.com Partner Portal. Trouble conditions are always
reported to the Alarm.com Customer Website and customers will receive tamper/low/malfunction notifications if they are
subscribed, regardless of the panel setting.
Batteries
Battery type The Image Sensor uses 2 AA 1.5v Energizer Ultimate
Lithium batteries (UL compliant).
Expected battery life Approximately 4 years with lithium batteries.
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Voltage thresholds
With lithium batteries, low battery alerts are issued at
3.05V. The sensor cannot operate when the voltage
reads below 2.30V.
Low battery notification
Panel displays a low battery alert for the sensor and/or
notifications are issued via the Alarm.com platform if the
customer has subscribed to this notification type.
Replacing batteries
To replace the sensor batteries, slide the front of the
sensor up off the sensor-back. Dispose of used batteries
per the battery manufacturer instructions and following
local regulations.
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Image Sensor LED reference chart
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Resetting the Image Sensor
There are two ways to reset the Image Sensor.
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Power Cycle
If you have issues connecting the Image Sensor to the account, power cycle the Image Sensor in one of two ways:
• Take out and reinsert the batteries, or
• Use a paperclip to quickly press and release the Sensor Reset button. Only press the reset button if the LED has
been off for at least 10 seconds and the panel is not in Add mode.
After a successful power cycle, the Image Sensor will enter the Sensor Power Up state (Blinking Red) followed by the
memory check state.
Network Reset
An Image Sensor must be network reset when it has been previously enrolled on a different panel. The Image Sensor
indicates that it is enrolled on a panel by blinking green after the memory check.
Important: A network reset only works if the Image Sensor is not actively communicating with a network. If the Image
Sensor is within range of the original panel, it is required that the Image Sensor first be deleted from the panel it was
previously learned into before being able to perform a network reset on the Image Sensor. See instructions on how to
properly delete the Image Sensor from the panel.
To perform a network reset:
1. Power up the Image Sensor.
2. Press and hold the reset button down with a narrow tool (such as a paperclip) for a full 10 seconds or until the red
LED flashes rapidly.
3. Release the reset button as soon as the red LED starts flashing rapidly. A successful network reset results in the
LED blinking yellow after the memory check. Panel association is now cleared from the Image Sensor's memory
and it should be available for enrollment.
After releasing the reset button, the Image Sensor enters sensor power-up mode (blinking red LED) followed by memory
check (solid red LED) followed by either a blinking green or blinking yellow light. For the full list of status indicators and
expected behaviors, see the Camera LED reference chart.
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Deleting Image Sensor from panel
Instructions on how to properly delete and Image Sensor from a system. It is important to do the steps in order.
1. Delete the Image Sensor from the account using the panel’s Interactive Services, Partner Portal, or MobileTech
app.
2. Perform a network reset of the Image Sensor. This can only be completed after the Image Sensor is deleted from
the account, or if the Image Sensor is out of range of its current network.
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PIR lens and camera coverage diagrams
Figure 3. Side View: PIR Lens Coverage
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Figure 4. Top View: PIR Lens Coverage
As indicated in Figure 4, the camera coverage area is narrower than the PIR coverage area. When installing, mount
sensor where subjects are likely to be centered in or across PIR and camera field of view.
roubleshooting
General troubleshooting steps
• Verify module signal strength.
• Verify Image Sensor RF signal strength: The signal strength must be above 30% for the sensor to function properly.
• Verify Images Service Package: Image capture functionality depends on the customer’s service package. Verify the
proper Image Sensor service package is selected.
Enrollment
• Verify sensor is receiving power: After inserting batteries, the sensor LED should illuminate or flash within 10
seconds.
• Verify sensor is not communicating with another network: If the sensor has been previously enrolled in a different
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system or daughterboard, delete the sensor from the system and hold the sensor reset button for 10 seconds to
clear the sensor from old network before attempting to enroll the sensor in a new network. The sensor cannot be
cleared if it is currently communicating with its network. In this case the sensor must be deleted from the system
first through the control panel or remote command.
Sensor non-responsive
• Verify range: Verify the sensor is registering a strong signal. If signal strength is low, move non-responsive sensor
closer to control panel, verify signal strength and see if communication resumes.
• Replace batteries: Check battery level at the panel (under “Image Sensor Settings”) and install fresh sensor
batteries.
Images not captured
• Verify sensor rules: Verify the sensor initialization process has been completed.
◦ To verify sensor rules using the Partner Portal:
1. Log into the Partner Portal.
2. Find the customer account.
3. Click Equipment.
4. Click Image Sensors.
5. Verify the Image Sensor's Rules Confirmed column shows as Yes for all Image Sensors.
▪ If rules are not confirmed, click Resend Rules.
• Enable auto uploads: During the first four hours after any sensor is enrolled in the system, alarm images will not
automatically be uploaded to Alarm.com. Automatic uploads are automatically enabled after four hours. Enable
uploads sooner from the Partner Portal.
False motion activations
• Check environmental elements: eating or cooling elements may adversely affect sensor performance. Test sensor
with and without these elements to determine interference. Check if there are any reflective surfaces facing the
device (e.g. mirror).
• Check sensor positioning: The sensor may not be properly positioned to capture the desired motion. Check
horizontal positioning of sensor and re-mount as necessary.
• Check PIR sensitivity setting: Verify that the proper sensor motion profile has been selected through the setup
menu or select a less sensitive profile.
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