Alcatel One Touch POP 4S 5095Y User manual

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
1/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
SHINE PLUS
ONE TOUCH 5095Y/K/I
Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior
notice on the characteristics of described equipments.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
2/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
1.0
20163/12
Preliminary draft
Wilson li
Rev.
Date
Modification description
Prepared By
Checked By
Approved By

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
3/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Content
1. General.............................................................................................................................................4
2. Portable Label..................................................................................................................................6
2.1 Label zones......................................................................................................................................6
2.2 Zone information on the label........................................................................................................6
2.3 Commercial label samples: ...........................................................................................................6
2.4 L1 Spare Part List............................................................................................................................8
2.5 Accessory.......................................................................................................................................10
2.5.1 Charger....................................................................................................................................10
2.5.2 Stereo Headset.......................................................................................................................11
2.5.3 End user USB cable ..............................................................................................................12
2.6 Maintenance policy.......................................................................................................................12
2.6.1 For handset:............................................................................................................................12
2.6.2 For standard accessories (charger, headset and USB cable)........................................13
2.6.3 If input the following codes on handset, you can:.............................................................13
2.6.4 User Data Format reset introduction:..................................................................................13
2.7 Cell phone maintenance ..............................................................................................................15
2.8 Invoice check.................................................................................................................................16
2.9 IMEI Check.....................................................................................................................................17
2.10 Visual Mechanical inspection...............................................................................................17
2.11 Accessories inspection..........................................................................................................18
2.12 Cell phone maintenance procedure....................................................................................18
3. Software download .......................................................................................................................26
3.1 Equipments requested when download：.................................................................................26
3.2 Install driver....................................................................................................................................26
3.3 SW download process..................................................................................................................27

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
4/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
1. General
SHINE PLUS –ONE TOUCH 5095Y/K/I is a smart phone with MT6755M platform (4x1.8GHz+4x1.0GHz),
and BT/WLAN/MP3, social network service etc functions. It can work with the GSM850/900/1800/1900,
UMTS 850/900/1900/2100 (EMEA/APAC)/ UMTS 850/900/(1700)/1900/2100 (LATAM), and FDD LTE
B1/3/7/8/20/28A (EMEA/APAC), FDD LTE: B1/(2)/3/4/(5)/7/13/17/27/(28 )(LATAM)
Detail features
Project Name
SHINE PLUS
Commercial Name
ONE TOUCH 5095Y/K/ I
Platform & OS
Platform
MT6755M
CPU frequency
4x1.8GHz+4x1.0GHz
OS Version
Android M
Design
Form Factor
Bar
Dimension
152x77x7.99
Side Keys
Volume & Power Key
Estimated Weight with battery
150g
Bearer
2G Network
GSM 850/900/1800/1900
3G Network
UMTS 850/900/1900/2100 (EMEA/APAC)
UMTS 850/900/(1700)/1900/2100
(LATAM)
4G Network
FDD LTE B1/3/7/8/20/28A (EMEA/APAC)
FDD LTE:
B1/(2)/3/4/(5)/7/13/17/27/(28 )(LATAM)
DISPLAY
Main display vision size
5.5
Main display resolution
rainbow FHD(1920x1080) compatible FHD
View angle (Degree)
horizonal 160degree
vertical 160degree
Main display technology
TFT-IPS
Main display touch technology
Capacitive
Touch Panel Type
OGS
Touch Points
5
Memory
Internal (ROM+RAM)
2/16GB
Card Slot
Micro SD, up to 64GB
End User Space
9.16GB
Main camera
Pixel
13M Pixel(8M compatible) PDAF
Auto focus
Yes
Camera Flash
Yes

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
5/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Image Sensor
OV13853
Camera Stabilizer(OIS)
No
Video capture (resolution@fps)
Video Capture: 1080@30fps
Video stabalizer(EIS)
Yes
HDR
Yes
Other features
QR code scan
Sub camera
Pixel
5M Pixel( 2M compatible) for EMEA/APCA
5MP default; 8MP by SW for LATAM
Auto focus
No
Camera Flash
Yes
Camera Stabilizer(OIS)
No
Video stabalizer(EIS)
No
Image Sensor
OV5670
Connectivity
Wi-Fi / WLAN
2.4G: 802.11/b/g/n
5G: 802.11/n
Bluetooth
Yes
Bluetooth supported version
BT 4.2
GPS
Yes
NFC
LATAM no; EMEA yes
USB OTG
Yes
USB
USB 2.0
Audio Jack
Yes
VoLTE
default for EMEA; LATAM: no
VoWIFI
default for EMEA; LATAM: no
Battery
Battery capacity (mAh)
2960
Battery type
Softpack
Charging Technology
9V1.67A
Standby time (Hours)
2G around 500hours/ 3G around 480hours
Talking time (Hours)
2G around 15hours/ 3G around 12hours
Charging time (Hours)
100 minuets

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
6/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2. Portable Label
2.1Label zones
2.2Zone information on the label
2.3Commercial label samples:

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
7/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
8/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2.4L1 Spare Part List
This table lists ONE TOUCH 5095Y/K/ I spare parts.
You could also refer to forlog system for the latest SPL.
Label information
1. Length = 42mm
2. Width = 22mm
3. Thickness = 0.05mm

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
9/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
10/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2.5 Accessory
2.5.1 Charger

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
11/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2.5.2 Stereo Headset

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
12/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2.5.3 End user USB cable
2.6 Maintenance policy
This chapter describes the maintenance of the SHINE PLUS ONE TOUCH 5095Y/K/I series phones
authorized at L1 repair center. The maintenance operations can only be performed in approved repair
centers.
General
Main L1 maintenance operations are as following:
2.6.1 For handset:
1) Warranty check
2) Function test
3) SW downloading
4) Replacement of the defective handset.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
13/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2.6.2 For standard accessories (charger, headset and USB cable)
1) Warranty check
2) Functional check
3) Replacement of defective accessories
2.6.3 If input the following codes on handset, you can:
Code
Description
*#06#
Display IMEI number
*#2886#
Enter Auto Test mode
*#3228#
Check current software version
###232#
Access call duration directly (cannot erase by end user)
End user format
Long press volume up key +power key
2.6.4 User Data Format reset introduction:
How to use:long press ―Power‖Key + ―Volume up‖key in power off mode to enter recovery mode.
When to use: If you can‘t start your handset or when you start your handset, there will be something wrong
with it, like can‘t charge or can‘t charge normally.
What does it do when you use End user format function: it will format end user area, and your handset
will come back to factory model, everything you save or set in the handset (except SIM card) will be lost.
Detail steps：
1. Long press ―power‖key + ―volume up‖key, then enter the Android system recovery mode.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
14/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
2. Press ―volume‖key to select ―wipe data / factory reset‖, press ―power‖key to confirm;
3. Press ―volume‖key to select ―Yes—delete all user data‖and the press ―power‖key to double confirm the
factory reset;

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
15/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
4. Factory reset complete, press ―volume‖key to select ―reboot system now‖and press ―power‖key to
confirm.
2.7 Cell phone maintenance
1) Equipments for handset test.
Handset with full power.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
16/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
One SIM card.
2) It is recommended the following tools:
One PC with Windows 2000/NT/XP/Windows 7.
One ampere meter for charger current test.
2.8 Invoice check
1. Check warranty status of Handset by POP (Proof of Purchase) ;
2. If the end user lost his POP, then consider the data code as the purchasing day;
Date code: (SHP)
Note:
day
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
A
11
12
13
14
15
16
17
18
19
20
B
C
D
E
F
G
H
I
J
K
21
22
23
24
25
26
27
28
29
30
L
M
N
O
P
Q
R
S
T
U
31
V
mouth
1
2
3
4
5
6
7
8
9
10
E
F
G
H
I
J
K
L
M
N
11
12
O
P
year
3
4
5
6
7
8
9
10
11
12
Coding day
Coding Month
Coding Year

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
17/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
M
N
O
P
Q
R
S
T
U
V
13
14
15
16
W
X
Y
Z
3. If IMEI sicker (commercial label) is lost but the phone can be power on, input ―*#2886#‖at dial mode
and then select ―MANU‖―Traceability‖to check date code, IMEI info, CU-REF, PTH(PTM), etc.
If the phone can‘t power on, please read data code by using Sugar tool. Please refer to SW download
process in term 3 for details.
2.9 IMEI Check
1) Power on the handset, enter *#06#
2) If the IMEI sticker in the back casing is not lost:
We should make sure that the IMEI number must be the same with the one on the IMEI sticker, if not,
it‘s out of warranty policy.
2.10Visual Mechanical inspection
Mechanical warranties check items:
1) Corrosion
Corrosion on the USB connectors, SIM connectors, and other metal surfaces
2) Hole
Holes (Diameter > 1mm) on any surface, including front casing, decorate frame, battery cover,
LCD Lens, keypad.
3) Bump
Bumps (Diameter>1mm) on any surface, including the front casing, decorate frame, battery cover,
LCD Lens, keypad
4) Scratch (length > 3mm)
Scratches on any surface, including the front casing, furnished frame, battery cover, LCD Lens,
keypad
5) Distortion

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
18/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Bend, twisted or crushed on the h/s, cover/casing or connectors
6) Broken
LCD broken, casing broken, cover broken
7) Dropped.
Keypad tear off, LCD lens, connectors fallen off
8) Gap:
External physical damage relating to abnormal use, like front case and frame opened
9) Others:
Damage caused by disassembly like wrong part assembly, lost of components
Use in abnormal environment like too high temperature with plastic melts
2.11Accessories inspection
Accessories warranties check items:
1) Any use in abnormal temperature, other than the one specified in the user manual. Any evidence of
plastic/casing melted.
2) Any mark of food or liquid around the accessory or in the USB socket.
3) Any evidence of mechanical shocked which damage the enclosure of the battery, charger or headset.
4) Any mark of tentative of disassembly the accessory
5) Any abnormal use which induce wire damage, wire broken or USB socket deformed.
2.12Cell phone maintenance procedure
1) Check that the SIM card is set correctly.
2) Power on the cell phone.

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
19/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
3) If the cell phone asks to input NCK code, which means it is SIM locked, and can only be worked with
dedicated SIM card. Use the correct SIM card.
4) Enter the phone code if necessary.
5) If power on, test step by step with the auto test code:
Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select
―Auto‖ to start the auto test, or select ―MANU‖to do the MMI test manually.
If one of the tests failed during ―Auto‖test mode, it will show ―Failed: XXX‖, press ―Next‖to go on test
and press ―END‖to power off.
Traceability
I. You can get some information such as IMEI, CU-REF, PTH, Date Code, etc.
II. Press ―Pass‖ to continue.
Touch Panel1
I. ―Please draw on the yellow area‖according to instructions;
II. Press ―Pass‖ to continue.
Touch Panel2
I. ―Please draw on the yellow area‖according to instructions;
II. Press ―Pass‖ to continue.
LCD MIRE
I. You will see the LCD display three colors: RED, GREEN and BLUE if it functions well;
II. Press ―Pass‖ to continue;
LCD BLACK
I. You will see the LCD displays black if it functions well;

L1 Service Manual TCLCommunication Ltd.
Rev.
ONE TOUCH 5095Y/K/ I Level 1 Service Manual
Page
1.0
20/31
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
II. Press ―Pass‖ to continue;
LCD GRAY
I. You will see the LCD displays grey if it functions well;
II. Press ―Pass‖ to continue;
LCD GRAYLEVEL
I. You will see the LCD displays grey level if it functions well;
II. Press ―Pass‖ to continue;
LCD WHITE
I. You will see the LCD displays white if it functions well;
II. Press ―Pass‖ to continue;
KEYPAD
I. Press the key displayed on the screen. The key on the screen will turn grey when you
press it if it functions well;
II. Press ―Pass‖ to continue.
LCD BACKLIGHT
I. The screen backlight will be flashing if it functions well;
II. Press ―Pass‖ to continue.
KEYBOARD BACKLIGHT
I. The keyboard backlight will be flashing if it functions well;
II. Press ―Pass‖ to continue.
MAIN CAMERA
Press ―Pass‖to continue if the front camera functions well.