Alcatel Venice 5048A User manual

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Venice
5048 A_I_U_Y 5148A_I
Note:
This manual describes the maintenance of the Venice series. The following operations can only be
performed by authorized repair centers;
This manual can be modified without prior notice on the characteristics of described equipment. Please
download from Support website for the latest versions.
Rev.
Date
Modification description
Prepared By
Checked By
Approved By
V1.0
2019-08-16
Preliminary Draft
Lianqing. XU
Yihui Wei
Eason Wang

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Content
1. General Information about the product..........................................................................3
1.1. Product Specifications ..............................................................................................3
1.2. Product Label ........................................................................................................... 6
1.2.1. Commercial Label ........................................................................................... 6
1.2.2. CU label ..........................................................................................................7
1.2.3. IMEI label print instruction...............................................................................9
1.3. Accessories .............................................................................................................. 9
2. Repair process...............................................................................................................10
2.1. L1 repair process.....................................................................................................11
2.2. L2 repair process....................................................................................................12
3. Maintenance preparation...............................................................................................14
3.1. Handset & PC......................................................................................................... 14
3.2. ESD safety..............................................................................................................14
4. Basic inspection.............................................................................................................15
4.1. Engineer functionalities........................................................................................... 15
4.2. Warranty check.......................................................................................................15
4.2.1. Visual Mechanical inspection for handset and accessories........................... 16
4.2.2. Proof of purchase.......................................................................................... 16
4.2.3. IMEI Check....................................................................................................17
4.2.4. Humidity sensitive label.................................................................................18
4.2.5. Liquid damage indicator policy...................................................................... 18
4.3. Product test ............................................................................................................ 19
4.3.1. Recovery mode............................................................................................. 19
4.3.2. Factory Reset................................................................................................ 19
4.3.3. Function test (MMI test & SDT test) .............................................................. 20
4.3.4. RF test instruction ......................................................................................... 21
5. Software download ........................................................................................................21
6. Disassembly and reassembly Venice...........................................................................22
6.1. Disassembly tool..................................................................................................... 22
6.2. Disassembly process.............................................................................................. 23
6.3. Reassembly process .............................................................................................. 23
7. Dual camera repair process..........................................................................................27
7.1. Dual camera on Venice .......................................................................................... 27
7.2. Dual Camera repair process...................................................................................28
7.3. “DUALCAM VERIFY” test instruction...................................................................... 28
8. L2 trouble shooting........................................................................................................31
9. PCBA exchange .............................................................................................................31
10. Functional Re-test..........................................................................................................32

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1. General Information about the product
1.1. Product Specifications
Project name
Venice
Code Name
5048A_I_U_Y & 5148A_I
Marketing name
Alcatel 3X
General
2G Network
GSM 850/900/1800/1900
3G Network
EMEA/APAC:UMTS B1/B2/B5/B8
LATAM: UMTS B1/B2/B4/B5/B8
4G Network
EMEA/APAC: B1/3/5/7/8/20/28 (full);/38/40
LATAM: B1/2/3/4/5/7/8/12/13/17/28(full)/66
5G Network
OS
Android P (9.0)
Chipset
MT6763V/V
CPU Frequency
4xCortex-A53 @ 2.0 GHz+
4xCortex-A53 @ 1.5 GHz
Design
Dimensions (mm)
164.85X75.8X8.39
Estimated Weight (g)
178
Side Keys
Volume/power/Google Assistant button
Removable battery cover
No
Display
Main LCD Size (inch)
6.52" U notch (water drop)
Main display resolution
720X 1600 HD+ (in-cell)
Main LCD Type
A-SI ITP
Screen to body ratio
LED indicator
N/A
Touch Points
5
Touch Panel Material
2.5D Glass
Audio
&Video
Audio design specific
Separated speaker & receiver
Number of speakers
1
3D Surround
N/A
HD voice
Yes
Dual-MIC Noise
cancellation
Yes
Audio Codec Support
AAC,AMR,AWB,MIDI,MP3,OGG,WAV,FLAC

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Video Codec support
MPEG-4,H263,H264,H265,MPEG2(only MPEG-
TS),VP8
Support headset type
LRGM
Available
Ports
Number of SIM/TF card
slot
5148I: 2 (dual SIM + T-Flash card)
5048A/ 5148A: 2 (Single SIM + T-Flash card)
5048I_U_Y: 2 (single SIM+ T-Flash card) for 1SIM
2 (dual SIM+TF card) for 2SIM
Capacity of Multiple SIM
Card (Number)
5148I: 2
5048A / 5148A :1
5048I_U_Y: 1 or 2
SIM card type
4FF (Nano-SIM)
SIM/TF 2 in 1
Yes
Hot swap
Yes
Audio Jack
3.5mm audio jack
Charging Port
Type-C USB 2.0
Memory
Storage
64GB (64+4GB for 149EUR version) compatible
4/6+128GB DDR4X (TBD)
32GB(32+3GB for 129EUR version) DDR3 compatible
2+32GB
RAM
4GB (4+64GB for 149EUR version) compatible
4/6+128GB DDR4X (TBD)
3GB (compatible 2GB)(3+32GB for 129EUR version)
DDR3
External storage
Micro SD, in technology support up to 128GB;
(FAT32); can't present 128GB in US
End User Space
55GB(64GB); 25GB( 32GB)
SIM Slot 1 Network
2G/3G/4G
SIM Slot 2 Network
2G/3G4G/ for 2SIM only
Camera
/
Rear Camera
Front Camera
Number of camera
3
1
Number of pixels
16MP AF+8 MP(supper
wide)FF+5MP (depth)FF
8MP
Focus
main camera AF; others
FF
FF

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Camera Flash
dual tone
N/A
EIS
Yes
Video
Video Playback: 1080p@30fps
Video Capture: 1080p@30fps
Video Playback: 1080@30fps
Video Capture: 1080@30fps
HDR
Yes
Battery
Typical Capacity (mAh)
4000mAh
Battery type
Soft pack
Internal battery
Yes
Charging Technology
Normal charging, 5V2A ;
Charging Time
2.7H (TBD)
Standby time
500H(2G&3G),400H(4G) (TBD)
Talking time
24H(4G,3G),30H(2G) (TBD)
Connectivity
IR
N/A
Wi-Fi / WLAN
802.11b/g/n
Wi-Fi Direct
Yes
NFC
5048Y / 5148I: Yes
5048I_U_A / 5148A: N/A
Radio
Yes
Bluetooth/Supported
version
Yes, BT 4.2
USB
USB2.0
USB OTG
Yes
VoLTE
Y
VoWifi
Y
Sensors
GPS(A-GPS)
Yes, support GPS/Glonass, with A-GPS
Accelerometer (G sensor)
Yes
Proximity Sensor
Yes
Light Sensor
Yes
E-Compass
5048Y / 5148I: N/A
5048U_I_A / 5148A: Yes
Gyro
5048Y_I / 5148I: N/A
5048U_A / 5148A: Yes
Fingerprint
Yes
Others
Torch Light
Yes, via rear flash

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HAC
M3 only
1.2. Product Label
For Model 5048I_5048U_5048Y, there are 2 variants on CU Ref:
1. CU Ref ends with “1”is for 1 SIM, for example: 5048Y-2AALEU11
2. CU Ref ends with “2”is for 2 SIM, for example: 5048Y-2AALEU12
1.2.1. Commercial Label
1) Printing Zone definition (For general 52×27mm)
Signification
Remark
SIM Lock
Print “E” means Enhanced SIM Lock;
Print “N” means Normal SIM Lock or No SIM Lock
DATAMATRIX Code
IMEI No. / INDUS. REF. / PTH(PTM) / PTS / CU REF.
PTS
Main software version
2) Commercial Label example
5048A-2AALMX11
IMEI sample V01
5048I-2AALEU11
IMEI sample V01
5048I-2AALEU12
IMEI sample V01
5048U-2AALEU11
IMEI sample V01

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1.2.2. CU label
1) Printing zone definition (73x38 mm)
5048U-2AALEU12
IMEI sample V01
5048Y-2AALEU11
IMEI sample V01
5048Y-2AALEU12
IMEI sample V01
5148A-2AALMX11
IMEI sample V01
5148I-2AALMX12
IMEI sample V01

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Signification
Remark
Color
Refer to ERP
EAN Code
Text+1D Code
CE/NOM
Logos
2) CU label example
5048A-2AALMX11
CU Sample V01
5048I-2AALEU11
CU Sample V01
5048I-2AALEU12
CU Sample V01
5048U-2AALEU11
CU Sample V01
5048U-2AALEU12
CU Sample V01
5048Y-2AALEU11
CU Sample V01

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5048Y-2AALEU12
CU Sample V01
5148A-2AALMX11
CU Sample V01
5148I-2AALMX12
CU Sample V01
1.2.3. IMEI label print instruction
Please refer to < IMEI label print by Zebradesign 0.2> in support website (CSS/RSH) for details.
1.3. Accessories
Item
Picture
Remark

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Battery
Typical Capacity (mAh):
4000mAh
Battery type: Softpack
Model: TLp038C7
Charging Time: 2.7H
Standby time:
500H(2G&3G),400H(4G)
Talking time:
24H(4G,3G),30H(2G)
Charger
EU version
PRI: 100-240V~50/60Hz
0.5A
SEC: 5.0V 2A
USB
cable
Data Cable, 5V 2A,
USB2.0
2. Repair process
For personal data protecting, remind customer to back up and clear personal data in handset
before repairing, otherwise user data will be cleared by default.
Please upgrade the handset software to latest version systematically as per the above workflow.
Perform factory reset on the device to wipe all data before return it to the customer.

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2.1. L1 repair process
1) Level 1 repair: Simple maintenance and accessories replacement, such as: cleaning, casing
reassembly, accessories replacement (including data cable, headset, charger, etc.), escalation to
upper level repair centers, check the failure, SW upgrading, handset replacement, etc.
2) Level 1 RC must refer to this repair flow chart when proceeding with L1 repair.
Start
Function Retest
(*use Smart Diagnosis
tool or MMI test)
Pre test & failure confirm
(*use Smart Diagnosis
tool or MMI test )
Visual inspection
Warranty check
SW upgrading
Accessory replacing
Test NG
NG
END
OK
Test OK
OK Accessory test
NG
GDPR notice: Personal data must be
saved by end user when possible
before repair, as no personal data
will be save by RC. Otherwise user
data will be deleted systematically
during repair process
Handset
replacement?
Yes
NO
Escalate to L2 Repair
Center
SW upgrading
Remind end user to
back up and clear
personal data
Factory Reset
* Smart Diagnosis tool to be used systematically (MMI to be a workaround solution when Smart
Diagnosis tool do not work properly or certain test items are not contained in Smart Diagnosis tool.

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2.2. L2 repair process
1) Level 2 repair: Includes components replacement or repair around the PCBA, such as PCBA,
module, antenna spring, key-pad, dome, keypad PCB, finished flip casing, FPC, LCD, keypad LED,
signal LED, camera, TP, battery, flashlight, receiver, speaker, microphone, vibrator, keypad PCB
connector, audio jack, USB connector, battery connector, SIM connector and other connectors etc.
2) Level 2 RC must refer to this repair flow chart and L2 service document when proceeding with L2
repair.
3) If PCBAreplacement is executed in L2 RC, the defect PCBA should be escalated to higher level RC
or RSH.

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Start
Function test
(*use Smart Diagnosis
tool or MMI test )
Fault
corrected?
Pre test & failure confirm
(*use Smart Diagnosis tool or
MMI test )
Visual inspection
Warranty check
Software upgrade
Disassembly
NG
OK
L2 Repair
Reassembly
Function test
(*use Smart Diagnosis
tool or MMI test)
NG
OK
OK
NG
END
GDPR notice: Personal data must be
saved by end user when possible
before repair, as no personal data will
be save by RC. Otherwise user data
will be deleted systematically during
repair process
PCBA replacement
RF test
** Do Battery test in this step.
Remind user to
back up and clear
personal data
Software upgrade
Factory Reset
* Smart Diagnosis tool to be used systematically (MMI to be a workaround solution when Smart
Diagnosis tool do not work properly or certain test items are not contained in Smart Diagnosis tool.

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3. Maintenance preparation
3.1. Handset & PC
It is recommended the followings:
1) Handset with full power
2) One SIM card/SD card
3) One PC with below configurations
CPU: Equal to Pentium 1.6 GHZ or above
RAM: 2GB or above
Hard Disk: 2GB or above
Operation System: Windows / XP / Vista / Win7/Win8/Win10
USB port
Internet connection with minimum internet speed of 8Mb/s
3.2. ESD safety
Do not start the disassembly process if
without ESD protection, suggest sticking a
warning poster on the wall in the work room
ESD set up for the workbench in the work
room
1) Make sure the personal ESD protection is ready before entering the work room
ESD glove
ESD smock
ESD wrist strap
ESD shoes

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2) Detect the wrist strap is working good by using ESD wrist strap tester, as below
Low: R<800KQ
Normal: 800KQ≤R≤9MQ
High: R>9MQ
4. Basic inspection
4.1. Engineer functionalities
Click-through steps
Description
Input *#06# in the dial pad
To check the IMEI number
Input *#2886# in the dial pad
Enter MMI test
Input *#3228# in the dial pad
Check current software version
4.2. Warranty check
1. Warranty principle
Products within the warranty period and not subject to misusage or modification can be repaired
free of charge in TCL authorized Repair center.
2. Possible Out-of- warranty situations are but may not be limited to:
Smart Care System warranty status is:“Out of Warranty”. the warranty period has expired.
The product was modified from its original design and/or software (Software modified or rooted).
Any abnormal is detected during visual inspection (refer to <Visual mechanical check> and
<Accessories inspection>).
LDI (Liquid Damage Indicator) is triggered or the device shows signs of liquid ingress.
Disassembly or repair tentative from a non-authorized person or repair center.

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4.2.1. Visual Mechanical inspection for handset and accessories
Please refer to <Visual mechanical check flow chart>, < Accessories inspection > in support
website (CSS/RSH) for details.
4.2.2. Proof of purchase
1) Check the warranty status of the product on Proof Of Purchase (POP).
2) Check the manufacturing date, there are three ways to check:
a) Using the date code on commercial product label and match it with the date code matrix
hereafter.
Note:
Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
1
2
3
4
5
6
7
8
9
A
B
C
D
E
F
G
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
Month
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
E
F
G
H
I
J
K
L
M
N
O
P
Year
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Coding day
Coding month
Coding year

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T
U
V
W
X
Y
Z
A
B
C
D
E
F
G
H
I
26
27
28
29
J
K
L
M
b) Type “*#2886#” in dial pad to enter MMI test mode->select “MANU” ->touch “TRACEABILITY”-
> check the Date Code information.
c) If the phone can’t power on, please read data code by using Sugar tool. Please refer to SW
download process in chapter 5 for details.
4.2.3. IMEI Check
There’re three ways to check the IMEI:
1) Power on the handset, go to ”Settings”-> “System”-> “About phone” -> “Status”-> “IMEI information”;
2) Open dial pad and type “*#06#”;
3) Use the latest sugar tool to check IMEI, refer to chapter 5 <Software download> for how to
download Sugar tool.
Please distinguish single from dual SIM card for Venice(5048I_U_Y) by checking the last number
of CU reference:
Model
SIM card type
Single card CU
sample
Dual card CU
sample
5048I/U/Y
Single and dual
5048Y-2AALEU11
5048Y-2AALEU12
5048A/5148A_I
Single
5048A-2AALMX11
NA
Note: 5148A_I & 5048Ahave only single SIM card.
There one IMEI sticker position on the battery cover and SIM tray:
On the battery cover:

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On the SIM tray:
If the IMEI sticker in the back casing is readable, please ensure the IMEI number on the product
memory matches the one on the IMEI label; if not, please consider the device out of warranty as it have
been modified.
4.2.4. Humidity sensitive label
Humidity sensitive label check:
1) Liquid was detected by humidity sensitive label.
2) Position of humidity sensitive sticker
You can check it after SIM tray disassembled.
4.2.5. Liquid damage indicator policy
1) If humidity sensitive label is triggered (becomes red), the device will be considered as out of
guarantee.
2) If humidity sensitive label is normal, but you find water damage on connectors/metallic surfaces in

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the product, the device can be considered as out of guarantee.
4.3. Product test
4.3.1. Recovery mode
How to use: Long press “Volume up” Key + “Power” key in power off mode until the LCD lights on to
enter recovery mode.
When to use: When you cannot start your handset or when there will be something wrong during
switch on or when cannot charge or cannot charge normally.
Consumer personal data format: It will format consumer data, and the memory and settings of your
product will return as released from factory.
Click-through steps：
4.3.2. Factory Reset
There are two ways to enter into factory reset when phone is powered on:
Way 1: Go to main menu Settings System Reset Factory data reset RESET
3) Select “Yes” and press “Power”key to
confirm;
1) Power off the device, long press “Volume up”
key + “Power”key until the LCD lights on;
4) Select “Reboot system now” and press
“Power”key to confirm;
2) Press “Volume”key to select “Wipe data/factory
reset”and press “Power”key to confirm;

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PHONEERASE EVERYTHING
Way 2: Input *#2886# in the dial pad to enter MMI test mode MANU FACTORY RESET
4.3.3. Function test (MMI test & SDT test)
a) Check that the SIM card and SD card are inserted correctly.
b) Power on the Product.
c) If the product displays “input NCK code”, this means the software is Network locked or SIM locked,
and can only be used with dedicated SIM card hence use the relevant SIM card or enter the phone
code if available.
d) Power on the product to launch the auto test.
A) Using Smart Diagnosis Tool to proceed with the test. For detail instruction of test with Smart
Diagnosis Tool, please refer to < Smart Diagnosis Manual > in support (CSS/RSH) website.
Please always use the latest version which can be downloaded from support website (CSS/RSH)
Below are the test items that are not involved in Smart Diagnosis Tool, please test them in MMI
test (follow part B in this chapter) for supplementary.
CAMERA OTP GyroscopeCalibration GYRSCOPE
GsensorCalibration GPS CALL
OTG DUALCAM VERIFY NFC
ECOMPASS
Note: Please check with Chapter 1.1 for NFC/Gyro/ECOMPASS function support status.