Alert Pal STANDARD User manual

Alert PalTM
Full User Guide

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Alert PalTM Guide Index
Alert Pal Quick Start Guide …. 3 –19
Alert Pal Full Guide … 20 –37
Important Information
Important information –4
User Notes
General notes –12
Notes on the full user guide –19
Getting to Know Your Alert Pal
Preparing your Alert PalTM –5
Mount your Alert PalTM –6
Setting up your Alert PalTM –6
Your Alert PalTM is now operational –7
LED Key –7, 8
General Information
Battery –13
Disposal & recycling –13
Factory reset –16
After sales –17
Listen in to Alert PalTM –26
SMS Notification on Power Supply Change –29
Completely reset Alert PalTM –36
Arming / Disarming
Arming / disarm your Alert PalTM –8, 25
Auto-arm your Alert PalTM –23, 24
Sensors / Remotes / Panic Buttons
Remote Control –9, 26
Panic Buttons –10
Sensors –11, 12, 26
General Commands
General notes - 12
Changing the password –8
Adding an additional user –8
Deleting an additional user –11, 20
Setting / deleting master’s e-mail –20
PIR detection –27
LED Indicator –28
Alarm Settings
Warning tone for alarm –27
SMS notification upon alarm –27, 28
MMS notification upon alarm –28
MMS notification to a pre-set email upon alarm –
28
Capture Images
Request an MMS –10, 11
Send image to master’s email – 20
Send image to appointed email / mobile –21
MMS to email upon alarm –21
Auto-send MMS images –22, 23
Quick Start Guide Command List
Master commands –14
Master & additional user commands –15
Guest commands –16
Full Command List
Full command list –31, 32, 33, 34, 35
General Troubleshooting
Troubleshooting –18, 19
Main Technical Parameters
Technical parameters information –30
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Get an SMS / MMS message when
motion detection /PIR is activated
Infrared LEDs enable the camera to
capture images in the dark
Instant alert by SMS (text), MMS
(picture) & Email (inc images)
Dial the Alert PalTM and listen into
the monitored area
Quick and easy to set up, just send the
Alert PalTM a few simple commands
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Important Information
Please read the information below before using your Alert PalTM
1. When inserting or using the SIM card, do not touch the gold connectors
2. Use only the approved Alert PalTM AC power adaptor
3. Treat your Alert PalTM carefully, store it safely and do not drop or throw it
•Do not expose your Alert PalTM to dust, liquid, moisture or humidity
•Do not use or store your Alert PalTM at extreme high or low temperatures
•Do not expose your Alert PalTM to naked flames, lit tobacco products or other heat sources
•Do not use your Alert PalTM in hospitals or near medical equipment
If you have personal medical devices such as a pacemaker consult your physician for advice.
•Do not use your Alert PalTM in an aircraft or in any place where the use of radio transmitters is
prohibited
•Do not use your Alert PalTM in places where a potentially explosive atmosphere is present
•Do not use your Alert PalTM in proximity to car airbags
•Do not attempt to take your Alert PalTM apart, there are no user serviceable components inside
the product
•Do no allow children to play with your Alert PalTM, small parts such as SIM cards could be
detached and represent a choking hazard
For optimum performance do not cover your Alert PalTM, position it with good access to the mobile
signal.
You should not rely on any voice call / SMS / MMS capability that your Alert PalTM provides for
emergency or essential communication.
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Get to Know Your Alert PalTM
STEP 1. Prepare Your Alert PalTM
1. Slide the battery compartment cover downwards
2. Lift the battery cover away from the device
•WARNING: Always be sure to switch off the camera and disconnect the power before inserting
or removing the SIM card. Do not touch the gold contacts of the SIM card
•NOTE: The SIM PIN must be checked. Use an ordinary mobile phone to check and, if necessary,
turn off SIM lock
3. Hold the SIM card in line with the dot (gold contacts on the
uunderside) and slide it into position
4. Replace the battery compartment cover
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STEP 2. Mount the Alert PalTM Camera
1. Mount the bracket on the wall, ceiling or other surface as required
2. Attach the camera to the threaded tip of the bracket
3. Screw the round lock-nut towards the camera to secure the camera on the mount
4. Loosen the screw so the angle can be adjusted
5. Tighten the screw to the camera in the desired position
Note: There is a second mount position on the underside of the camera. The mount screw-threads
are standard photographic size, so the camera can, for example, be mounted on a camera tripod.
Note: For best results avoid pointing your Alert PalTM at a bright light or window.
STEP 3. Setting up your Alert PalTM
1. Connect the cable from the power adaptor to the power inlet socket on the back panel as
shown
2. Plug the power adaptor into a wall outlet or socket strip
3. Slide the power switch to the UP position to turn on your Alert PalTM
4. After approximately 60 seconds, the camera bleeps to indicate that the GSM network has been
found
5. From your mobile phone, send an SMS with text #00# to the camera, the camera confirms
your phone as the master by SMS meaning that you have full control over your Alert PalTM
6. Your default password is ‘1234’
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Network MMS settings are configured automatically for the 3 major networks (PAYG) Orange,
Vodafone and O2. If you are using a contract SIM on Vodafone or O2, you must now send the
command indicated in order to configure MMS settings.
Vodafone: #145#vodafone# O2: #145#o2#
Your Alert PalTM is now operational
When armed, your Alert PalTM will raise the alarm when a sensor is triggered. By default the built-in
infrared body sensor is enabled and camera movement detection is enabled. When the alarm is
raised your Alert PalTM sends an SMS to the master followed by an MMS with images. Other
options include voice call and email alarms. Detector image and alarm settings can be configured –
please see further on in this document.
Status
Searching for network / SIM PIN enabled
Alarm triggered
No SIM card / System error / Camera start up
Loading wireless remote sensor
Armed
Disarmed / Waiting for master number
Sending messages / Ongoing voice call
Factory reset / Loading sensor
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Fast flash (two flashes per second)
Slow flash (one flash per second)
Two second flash
Changing your Alert PalTM password
We recommend that you change your password immediately to prevent any authorised access
(this can only be performed by the Master user)
1. Send your Alert PalTM an SMS with text #04#OldPassword#NewPassword# (the password can
only be a 4 digit number / the original password is 1234 )
2. The Master user will receive an SMS reply that the password has been successfully changed
STEP 4. Adding an additional user
(This can only be performed by the Master user)
1. Send your Alert PalTM an SMS with text #06#AdditionalUserNumber#
2. To add several additional users to your Alert PalTM send an SMS with text
#06#AdditionalUserNumber#AdditionalUserNumber#
3. The Master user will receive an SMS reply that the additional user has been added
successfully
Arming your Alert PalTM
You can either arm the Alert PalTM with the remote or SMS command.
•Send an SMS with text #01# to arm
•Send an SMS with text #02# to disarm
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Remote Control
The remote control should already be paired in the factory, if the remote is not paired please follow
the instructions below;
When the camera is on and disarmed press the set key for 2 seconds, you will hear a beep and the
LED will turn orange. Press any button on the remote you will then hear a beep, the LED will flash
green and the remote has been paired (repeat the process for the second remote) (If you hear a
double beep the remote is already paired). The set mode will automatically time out after 15
seconds.
When you press to arm the camera you will hear a beep and then 60 seconds later a second
beep, the camera is now armed. To disarm the camera press and the camera will beep once,
the camera is now disarmed.
When the emergency button is pressed on the remote, Alert PalTM acknowledges with a beep.
The Alert PalTM calls the master number (only) at which point the master can hear live audio from
the Alert PalTM.
Note: Alert PalTM responds to the emergency button in both armed and unarmed states. If the Alert
PalTM is busy, for example sending images, the on-going operation is cancelled in order to action the
emergency alarm.
Press to arm Alert PalTM
Press to disarm Alert PalTM
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Pairing your Alert PalTM with the panic buttons
Before use, each panic button must be paired with your Alert PalTM, two are supplied.
1. Send your Alert PalTM an SMS with text #196#SOS1#
2. You will then get an SMS back to say it has accepted your command
3. You then press the panic button and the device is paired
4. To add an additional panic button just repeat the same process using #196#SOS2#
When the panic button is pressed Alert PalTM calls the master number and each added additional
user for 5 seconds in turn until someone answers, at which point that person can hear live audio
from Alert PalTM.
The LED indicator displays on-going voice call. Alert PalTM tries each number up to three
times until someone answers at which point it stops dialling.
Note: If Alert PalTM is calling a landline, check that hanging up the landline clears the call, some
telephone networks do not clear the call when the caller hangs up making it impossible to dial a
new call. We recommend that the emergency calls are made to mobile numbers. DO NOT
PROGRAM THE CAMERA TO CALL THE EMERGENCY SERVICES.
Alternatively send #39#1# to Alert PalTM to change the settings the SMS/MMS mode ONLY when the
panic button is pressed. Then when the panic button is pressed Alert PalTM acknowledges with a
bleep and sends an SMS alert followed by an MMS with an image to the master and each added
additional number.
Note: Alert PalTM responds to the panic button in both armed and unarmed states. If the Alert PalTM
is busy, for example sending images, the on-going operation is cancelled in order to action the
emergency alarm.
Request an MMS Image from your Alert PalTM
Requesting an image this way will only send one image in an MMS. (This can be performed by the
Master user / Additional User / Guest)
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(Master User and Additional User)
Send an SMS with text #03# (This will send you one MMS image)
(Guest)
Send an SMS with text #03#Password#
To request up to 8 images change the command to:
#03#ImageQuantity# for Master User and Additional User and
#03#Password#ImageQuantity# for Guest
Deleting Users from your Alert PalTM
(This can only be performed by the Master user)
1. To delete an additional user send your Alert PalTM an SMS with text
#113#AdditionalUserNumber#
2. You will then receive an SMS that the number has been successful deleted
Sensors
By default the smoke sensor and door sensors are paired and they are labelled ‘sensor1’, ‘sensor2’
for the doors and ‘sensor3’ for the smoke. As soon as any sensor is triggered you will receive an
SMS. If the sensors are not paired then refer to the information below for more information.
Smoke Sensor –Insert the battery in the back of the smoke sensor, then install the detachable
plastic part in the desired location (i.e. kitchen ceiling) with the two plastic nodules pointing down
towards for floor, then attached the main smoke detector body and twist clockwise to lock in place.
Door Sensors –Insert one battery into each of the door sensors (the larger piece with the ariel),
then attach the smaller part and the larger part to your door using the double sided sticky tabs.
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Pairing Door Sensor
1. Power on the wireless sensor (insert battery)
2. The Master sends the following SMS
command #05#sensor1#
3. Then you will receive an SMS back to say the
sensor is ready to be paired
4. Put the thin part next to the LED to make the
light red (as shown in the picture earlier in the
guide)
5. You will then receive an SMS back from the
camera to say the sensor has been
successfully paired
6. Repeat the process with #05#sensor2# to pair
the second door sensor
Picture 1 Picture 2
Pairing Smoke Sensor
The same process is followed for the smoke sensor as above sending #05#sensor3# and when
prompted press the test key on the top of the smoke sensor.
Notes
1. Master and additional user SMS command format: #code#content#
2. Guest users SMS command format: #code#password#content#
3. The password must be a 4 digit number
4. The original password is 1234
5. Your Alert PalTM will reply to the user after it receives the SMS command
6. The ‘#’ symbol must not be ignored when typing an SMS command
7. Do not put any spaces within the commands
The door sensor needs to be positioned on your door as shown in Picture 1, with the thin piece
always next to the LED light. When the door is opened the LED on the sensor should glow red as
shown in Picture 2.
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Battery
•Battery performance (device runtime) depends on signal strength and other factors
•The battery may have temporarily reduced capacity when new or after a prolonged period
without use
•Turn off the device and disconnect the power adapter before removing or inserting the battery
•Do not allow the battery contacts to touch any metal object
•We advise you to replace the batteries in any sensors, remote controls and the camera every 3
months
•LOW BATTERY –The motion detection function will be deactivated and the configured settings
can not be saved when Alert PalTM is operating with low battery
Disposal and Recycling
•Do not dispose of your Alert PalTM with normal household items
•Dispose if your Alert PalTM at an appropriate collection point for electronic equipment
Please make sure to send your Alert PalTM a test SMS every 3 months to ensure continued operation.
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Using your Alert PalTM
Users interact with the Alert PalTM using SMS commands and voice calls. There are three levels of
access –MASTER, ADDITIONAL USER and GUEST.
MASTER
There is one master who has complete control over Alert PalTM, Master only commands;
SMS
to send
What it
does
#00# Sender becomes Master (to be used after
factory reset also)
#14#NewMasterNumber# Change from present Master number to new
Master Number
#04#OldPassword#NewPassword# Add an additional user
#06#AdditionalUserNumber# Add an additional user
#113#AdditionalUserNumber# Delete an additional user
#113# Delete all additional users
#08#password# Reset to factory settings
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Master & Additional Users
Up to 10 users set by the master can access Alert PalTM, Master and User Commands;
SMS
to send
What it
does
#01# Arm Alert PalTM (If an event is detected, alarm is triggered)
#02# Disarm Alert PalTM (events will be ignored)
#03# Take one image
#03#Quantity# Take a number (quantity 1-8) of images
#09# or #09#1# Get the command list (#09# for SMS, #09#1# for MMS response)
#32#Size# Set image size: 1: 160x128; 2: 320x240 (default); 3: 640x480
#33#Quantity# Set quantity of images to take when triggered: 1-8 (default 5, see
note 1*)
#39#0# Call mode –when emergency button pressed, numbers are dialled
(Default)
#39#1# SMS/MMS mode –when emergency button is pressed, Alert PalTM
send SMS and MMS
#30#Number/EmailAddres
s#ImageQuantity#
Capture image(s) and send to appointed mobile or email address
#12#0# No MMS notification upon alarm
#12#1# MMS notification upon alarm (Default)
*Note 1: Maximum Quantity is limited to 2 when images size is set to 3
(Master & Users can also call Alert PalTM and listen in via the built in microphone)
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GUEST
Guest users are people who do not normally need access but might be asked to check the protected
area because they are nearby. For example Guest users do no need to be pre-defined to Alert PalTM
but do require the password in their commands.
SMS
to send
What it does
#03#Password# Request an MMS image
#03#Password#Quantity# Take a number (Quantity 1-8) of images (See
note 1*)
#30#Password#MobileNumber/EmailAddress#Q
uantity#
Take a number (Quantity 1-8) of images and
send to a phone or email address (See note 1*)
How to factory reset your Alert PalTM
If you want to set up your Alert PalTM again from the beginning, you can use factory reset to set all
settings and parameters back to factory default. Following factory reset you will need to re-pair panic
buttons, re-enter any mobile network MMS settings and reconfigure all users etc (the door sensors,
smoke sensors and remote controls will still be paired).
To perform Factory Reset send command with text #08#password# then pair a new master number
again with #00#. Only the master can reset the camera.
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After sales service for your Alert PalTM
The Alert PalTM is simple to set up however should you require any assistance then simple call us
and we will help you through the set-up process.
The Alert PalTM comes with a 12 month warranty from date of purchase however if you need any
assistance please don’t hesitate to contact us and we are more than happy to help you will any
issues. If the problem can’t be resolved just send then camera back to Tekview Ltd at our head
office and we will fix the fault or send you a replacement camera out free of charge.**
**Please see the website for full terms and conditions.
You should not rely on any voice call / SMS / MMS capability that you Alert PalTM provides for
emergency or essential communication.
We operate a policy of continuous development, we reserve the right to make any changes and
improvements to any products describes within this document without prior notice.
For the latest product information please visit www.tekview.co.uk, Tekview Ltd does not guarantee
the document reliability or any content except that it complies with all UK Law.
Only use this product according to the UK Law, respect other peoples privacy. Tekview Ltd hold no
responsibility for the illegal use of this product.
Tekview Ltd hold no responsibility for any loss of data or income, or any special, incidental,
consequential or indirect damages caused as a result of this product or using this product.
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General Troubleshooting
Problem
Possible Reason
Solution
Camera won’t operate
(indicator is working)
Master number has reverted
to default
Reset the camera back to
default factory settings
Alert PalTM will not respond to
any commands (indicator is
working)
Mobile number or MMS
functions of the SIM card
aren’t active, or no credit on
the SIM
Contact network provider to
activate SIM card function or
top up the SIM card with funds
Indicator light constantly ref
(longer than 60 seconds)
Alert PalTM can’t identify the
SIM card
SIM card not installed
correctly, turn the power to
the camera off and check the
SIM card is inserted correctly
Alert PalTM will not respond to
any commands (indicator not
working)
Possible Alert PalTM fault Switch off the power to the
camera, check the SIM card or
reset to factory settings
After starting the camera the
indicator flashed red but will
not turn green
1) The network signal is
weak or the network is
busy
2) The SIM card pin code is
active
3) The SIM card is faulty
1) Place the camera in a
different location with
stronger signal and try
again
2) Cancel the pin code
3) Check with the network
provider that the SIM
card is working
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Problem
Possible Reason
Solution
Remote control does not work,
or slow to action command
1) The camera has low
battery
2) The remote has low
battery
3) The two remotes pressed
simultaneously
1) Connect external power
to the camera
2) Replace the battery
3) Try only one remote
control
The camera won’t start after it
has been running on the
battery for a long period of
time
The battery has no power Connect the camera to the
external power charger and
charge for at least 2 hours then
restart the camera
If the problem can’t be solved with the above help please contact Tekview Ltd for assistance.
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Full User Guide Notes
The full user guide starts on the following page (20) and anywhere it says ‘default’ you do not have
to send this command for the camera to perform this function, they are already pre-set within the
camera’s firmware (these additional features are just if you want to disable and re-enable the
functions).

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Additional Features
Deleting additional users
(This can only be performed by the Master user)
1. Delete an additional user #113#AdditionalUserNumber#
2. Delete several additional users #113#AdditionalUserNumber#AdditionalUserNumber#
3. Delete all additional users #113#
Setting the master’s e-mail address;
Add an e-mail address
1. The user sends the following SMS command in order to add an e-mail address:
#108#EmailAddress#
2. You will then receive an SMS reply confirming the e-mail address has been added
successfully
Delete an e-mail address
1. The user sends the following SMS command in order to delete and e-mail address:
#109#
2. You will then receive an SMS reply confirming the e-mail address has been deleted
successfully
To capture an image and send it to the master’s e-mail address
1. The user sends the following SMS command in order to capture image(s) and send to a
pre-set e-mail address: #03#ImageQuantity#1#
2. You will then receive an SMS reply confirming that your request has been received and
Alert PalTM is sending the MMS image
(Image quantity should be in the range of 1-8 when the image size is set to 160x128 or
320x240, Image quantity should be in the range of 1-2 when the image size is set at 640x480)
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