
10
WARRANTY
Terms & Conditions
Your AllerAir unit comes with a 10-year limited warranty excluding expendable parts such as pre-lters
and lters. This warranty provides for the repair of any defective components for 5 years from the date
of delivery and includes labor. An additional 5-year warranty is provided on parts. This product is not
covered against damage resulting from misuse. This warranty does not cover damage, fault or failure due
to alteration or repairs made by anyone other than AllerAir or the use of supplies and acccessories other
than those manufactured by AllerAir. This warranty is provided to the original purchaser and may not be
transferred. A return authorization number is required for warranty repairs.
Keep All Original Product Packaging: Customers may return unused or unopened products within 15 days
of receipt with no product restocking charges. An RMA must be issued by AllerAir.
Unit Returns: Should a customer be unsatised with an air purier purchased from AllerAir, the customer
may return the unit within 30 days. All boxes and or units subject to a 25% restocking charge. Filters are not
returnable/non-refundable as they may contain contaminants. We only supply new lter materials.
Filter Returns: Unopened lters, sealed in their original shopping box may be returned within 15 days of
receipt with no product restocking charges. Due to health and safety concerns and possible contact with
viruses, bacteria, smoke, allergens and other air pollutants, we are unable to accept lters that have been
are opened.
Shipping: Return shipping costs and obligatory insurance are the sole responsibility of the customer. Al-
lerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer’s
responsibility to pay for the damages. Should the product be found in its original working and physical con-
dition, the customer’s account will be credited. No exchanges or returns will be allowed after 30 days. Any
order discrepancies must be communicated to AllerAir within 10 days of receiving the order.
In order to prevent possible transport damages and to secure your rights to exchange products, products
must be returned packaged exactly as they were shipped. As such, the product must be returned to Alle-
rAir in its original packaging, and insured accordingly, at the customer’s expense. Should damage to the
product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to
the product.
All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly
listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and
returned to the customer.
* In the event of a product return, the original product packaging is required. If you require replacement
product packaging, AllerAir will ship you the shipping box for a nominal fee.
* Due to cancellation in whole or in part for orders requiring a deposit (5 units or greater), the deposit is not
refundable, however the equivalent in value of the deposit as calculated per the manufacturer’s suggested
retail price of the units may be supplied at the sole discretion of the manufacturer. All customized orders
are non- returnable.