AlphaCard DTC1000 User manual

15370 Barranca Parkway
Irvine, CA 92618-2215
USA
DTC1000 / DTC1000M / DTC4000 User Guide
P/N: L001398, Revision 1.5

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
2
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (Rev. 1.5), © 2012 property of HID
Global Corporation. All rights reserved.
Exclusive permission is granted to authorized resellers of HID Global products to reproduce and
distribute this copyrighted document to authorized HID Global customers, who have signed a no
disclosure agreement regarding the restricted, proprietary use of said document.
The revision number for this document will be updated to reflect changes, corrections, updates and
enhancements to this document.
Revision Control
Number
Date
Document Title
Revision 1.5
March 2012
DTC1000/DTC1000M/DTC4000
Card Printer/Encoder User Guide
 DTC1000M
Revision 1.4
Xxxx 2011
DTC1000/DTC4000
Card Printer/Encoder User Guide
 #44 Flipper Table Level (Troubleshooting
with the Error Message Table)
 Added Connecting the Printer power
 Power Supply Efficiency Level V
minimum (Regulatory Compliances)
Revision 1.3
January 2011
DTC1000/DTC4000
Card Printer/Encoder User Guide
Revision 1.2
August 2010
DTC1000/DTC4000
Card Printer/Encoder User Guide
Trademarks and Disclaimers
HID, HID Global, and Fargo are the trademarks or registered trademarks of HID Global Corporation in the U.S. and other
countries.
The information contained in this document is provided AS IS without any warranty.
HID Global hereby disclaims all warranties and conditions with regard to the information contained herein, including all implied
warranties of merchantability, fitness for a particular purpose, title and non-infringement.
In no event shall HID Global be liable, whether in contract, tort or otherwise for any indirect, special or consequential damages
arising from the use of the information contained in this document.
Any questions regarding changes, corrections, updates or enhancements to this document should be forwarded to:
Hid Global-Support Services
6533 Flying Cloud Drive
Eden Prairie, MN 55344 (USA)
[phone] Ext #6
FAX: [phone]
www.hidglobal.com

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
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Table of Contents
DTC1000 / DTC1000M / DTC4000 User Guide ________________________________________________ 1
Section 1: Specifications___________________________________________________________________ 5
Regulatory Compliances ___________________________________________________________________________ 5
Agency Listings __________________________________________________________________________________ 6
United States __________________________________________________________________________________ 6
Canada ______________________________________________________________________________________ 6
Environmental Protection (China-RoHS) ______________________________________________________________ 7
Traditional Chinese RF Emissions and Safety Statements _______________________________________________ 7
Simplified Chinese _____________________________________________________________________________ 8
Safety Messages (review carefully) ___________________________________________________________________ 9
Technical Specifications __________________________________________________________________________ 10
Functional Specifications __________________________________________________________________________ 14
Printer Components: Print Ribbons _______________________________________________________________ 14
Ribbon Types/Count Table ________________________________________________________________________ 15
Printer Components: Blank Cards ________________________________________________________________ 16
Section 2: Setup and Installation Procedures_________________________________________________ 17
Choosing a Good Location ________________________________________________________________________ 17
About Moisture Condensation ___________________________________________________________________ 17
Unpacking and Inspection _______________________________________________________________________ 17
Installing the Print Ribbon Cartridge (DTC1000/DTC1000M, and DTC4000) ________________________________ 18
Installing the Ribbon ___________________________________________________________________________ 19
Installing Blank Cards into the Card Hopper (DTC1000, DTC1000M, and DTC4000) __________________________ 21
Setting the Card Size for CR79 and CR80 __________________________________________________________ 23
Connecting the Printer power ____________________________________________________________________ 27
Section 3: Print Driver Installation _________________________________________________________ 28
Driver Installation Instructions _____________________________________________________________________ 29
Swift ID Installation Instructions ____________________________________________________________________ 31
Installing Swift ID _______________________________________________________________________________ 33
Printer Installed On Network ____________________________________________________________________ 34
Printer Connected Via USB Connection ______________________________________________________________ 36
Option No. 1 _________________________________________________________________________________ 36
Option No. 2 _________________________________________________________________________________ 36
Uninstalling Swift ID __________________________________________________________________________ 37
Additional Swift ID Rules ______________________________________________________________________ 37
Section 4: Printer Preferences Tab Functions ________________________________________________ 38
Using the Card tab _______________________________________________________________________________ 38
Using the Toolbox Options ________________________________________________________________________ 40
Using the Configuration tab _____________________________________________________________________ 41
Using the Event Monitoring Group Box ____________________________________________________________ 41
Using the Calibrate Ribbon tab ___________________________________________________________________ 42
Using the Clean Printer tab ______________________________________________________________________ 43
Using the Advanced Settings tab _________________________________________________________________ 45
Using the Device Options tab ______________________________________________________________________ 54
Using the Image Color tab _________________________________________________________________________ 58
Using the Image Calibrate tab ______________________________________________________________________ 61
Using the Magnetic Encoding Tab __________________________________________________________________ 62

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
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Using the Magnetic Encoding Tab – ISO Standards ___________________________________________________ 63
Using the Magnetic Encoding Tab – Custom Encoding or Raw Binary Encoding Mode ______________________ 65
Reviewing the ISO Track Locations _______________________________________________________________ 66
Reviewing the Sample String ____________________________________________________________________ 67
Sending the Track Information ___________________________________________________________________ 68
Reviewing the ASCII Code and Character Table _____________________________________________________ 69
Using the Overlay / Print Area tab___________________________________________________________________ 71
Using the K Panel Resin tab _______________________________________________________________________ 74
Using the Printer Info tab _________________________________________________________________________ 77
Section 5: Selecting the Fluorescent Panel Ribbon Type (DTC4000 only) __________________________ 78
Creating a Custom Fluorescent Image (using the YMCFKO Ribbon) _______________________________________ 78
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Application __________________________ 80
Section 6: System Overview- Troubleshooting ________________________________________________ 84
Reviewing the DTC1000/DTC1000M/DTC4000 Sequence of Operations ____________________________________ 84
Section 7: Troubleshooting ________________________________________________________________ 86
Printer Error Button and Display Message Table _______________________________________________________ 86
Using the Error Message Table _____________________________________________________________________ 88
Troubleshooting with the Error Message Table _________________________________________________________ 89
Printer Specific Tools (DTC1000/DTC4000) __________________________________________________________ 97
Additional Printer Specific Tools _________________________________________________________________ 99
Section 8: Cleaning _____________________________________________________________________ 101
Safety Messages (review carefully) _________________________________________________________________ 101
DTC1000, DTC1000M , and DTC4000 Card Printer/Encoders Cleaning Kit ________________________________ 102
Supplies (included with the Cleaning Kit) _________________________________________________________ 102
Printhead Cleaning _____________________________________________________________________________ 103
Cleaning the Platen and the Card Feed Rollers ______________________________________________________ 104
Cleaning the Printer’s Exterior ____________________________________________________________________ 108
Section 9: Firmware Upgrades____________________________________________________________ 109
Upgrade the Printer Firmware _____________________________________________________________________ 109
Section 10: HID Global Technical Support__________________________________________________ 112
Reading the Serial Numbers on a Fargo Printer _______________________________________________________ 113
Appendix A ____________________________________________________________________________ 114
Using the Defined Area Option ____________________________________________________________________ 114
Configuring Fluorescent Data (F-Panel for YMCFKO Ribbon) using the Workbench _________________________ 115

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
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Section 1: Specifications
The purpose of this section is to provide you with specific information on the Regulatory Compliances,
Agency Listings, Technical Specifications and Functional Specifications for the
DTC1000/DTC1000M/DTC4000 Card Printer User Guide.
Regulatory Compliances
Term
Description
UL
The Card Printer is listed under UL 60950-1 (2nd edition)
INFORMATION TECHNOLOGY EQUIPMENT
Note: This product is intended to be supplied by a Listed Power
Unit marked Class 2 and rated for 24 V dc, 3.3A minimum
CSA
(cUL)
The Printer manufacturer has been authorized by UL to
represent the Card Printer as CSA Certified under CSA
Standard C22.2 IEC 60950-07 2nd edition
File Number: E145118
FCC
The Card Printer complies with the requirements in Part 15 of
the FCC rules for a Class A digital device.
CE
The Card Printer has been tested and complies with EN300-
330-1, EN300-330-2, EN301-489-1, and EN60950-1:2006 +
All:2009
(Note: Based on the above testing, the Printer manufacturer
certifies that the Card Printer complies with the following
directives of the European Community and has placed the CE
mark on the Card Printer.)
LVD 2006/95/EC, EMC 2004/108/EC, R+TTE 1999/5/EC,
ROHS 2002/95/EC
Environmental
Power supply Efficiency level V minimum. RoHS, China RoHS

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
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Agency Listings
Term
Description
Emissions
Standards
FCC Part 15 Class A, RSS-GEN, RSS 210, CNS 13438, CNS
14336, EMC 2004/108/EC, R&TTE 1999/95/EC,GB9254-2008, GB
17625
Safety Standards
UL IEC 60950-1 (2nd edition), CSA C22.2 No. 60950-1-07 LVD
2006/95/EC, GB4943
Additional Agency
Listings
CCC, BSMI, KCC
United States
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference; in which case, you will be required
to correct the interference at his own expense.
Canada
This Class A digital apparatus complies with Canadian ICES-003.
C‟et appareil numerique de la classe A est comforme a la norme NMB-003 du Canada.
Caution: Changes or modifications not expressly approved by the party responsible for
compliance could void the user‟s authority to operate the equipment.

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
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Environmental Protection (China-RoHS)
Environmental Protection Use Period is based on the product being used in an office environment.
Traditional Chinese RF Emissions and Safety Statements

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
8
Simplified Chinese

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
9
Safety Messages (review carefully)
Symbol
Critical Instructions for Safety purposes
Danger:
Failure to follow these installation guidelines can result in death
or serious injury.
Information that raises potential safety issues is indicated by a
warning symbol (as shown to the left).
 To prevent personal injury, refer to the following safety
messages before performing an operation preceded by this
symbol.
 To prevent personal injury, always remove the power cord prior
to performing repair procedures, unless otherwise specified.
 To prevent personal injury, make sure only qualified personnel
perform these procedures.
Caution:
This device is electrostatically sensitive. It may be damaged if
exposed to static electricity discharges.
Information that raises potential electrostatic safety issues is indicated
by a warning symbol (as shown to the left).
 To prevent equipment or media damage, refer to the following
safety messages before performing an operation preceded by this
symbol.
 To prevent equipment or media damage, observe all
established Electrostatic Discharge (ESD) procedures while
handling cables in or near the Circuit Board and Printhead
Assemblies.
 To prevent equipment or media damage, always wear an
appropriate personal grounding device (e.g., a high quality wrist
strap grounded to avoid potential damage).
 To prevent equipment or media damage, always remove the
Ribbon and Cards from the Printer before making any repairs,
unless otherwise specified.
 To prevent equipment or media damage, take jewelry off of
fingers and hands, as well as thoroughly clean hands to remove
oil and debris before working on the Printer.

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
10
Technical Specifications
Term
Function
Print Method
Dye Sublimation / Resin Thermal Transfer
Print resolution
300 dpi (11.8 dots/mm); continuous tone
Colors
Up to 16.7 million colors / 256 shades per pixel
Print Ribbon
Options
 Full-color with resin black and overlay panel, YMCKO*, 250
prints
 Full-color half-panel with resin black and overlay panel,
YMCKO*, 350 prints
 Full-color with two resin black panels and overlay panel,
YMCKOK*, 200 prints
 Full-color with fluorescing, two resin black panels and overlay
panel, YMCFKO*, 200 prints
 Full-color with fluorescing, two resin black panels and overlay
panel, YMCFKOK*, 175 prints
 Resin black and overlay panel, KO*, 500 prints
 Dye-sublimation black and overlay print, BO*, 500 prints
 Resin black (standard and premium), 1000 prints
 Resin green, blue, red, white, silver and gold, 1000 prints
 Rewrite technology – No ribbon is required
* Indicates the Ribbon type and the number of Ribbon panels
printed where Y=Yellow, M=Magenta, C=Cyan, K=Resin Black,
O=Overlay, F=Fluorescing Resin