TransAct POSJET 1500 Guide
jet
®
1500
Spare Parts
Guide
20-06371
Rev J
Nov-07
Revision J
Rev A Initial Release.
Rev C Pg 33 updated item #2 p/n
Rev D Pg 26 added item #28 & 29
Rev E Pg 2 updated view & item #’s in chart to only show complete Interface Bd/Bracket Assemblies/Kits as purchased
Rev F Pg 28 added item #24 (Driveframe Bearing)
Rev G Pg 28 updated item #1 p/n (Screw); Pg 6 removed “buzzer” option
Rev H Pg 22 updated item #11 p/n
Rev J Added RoHS part numbers to the Spare Parts Lists
NOTICE TO ALL PERSONS RECEIVING THIS DOCUMENT:
The information in this document is subject to change without notice. No part of this document may be reproduced,
stored or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express
written permission of TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains
information that is both confidential and proprietary to TransAct. Recipient shall not disclose any portion of this
document to any third party.
TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES INCURRED, DIRECTLY OR
INDIRECTLY, FROM ANY ERRORS, OMISSIONS OR DISCREPANCIES IN THE INFORMATION
CONTAINED IN THIS DOCUMENT.
Some of the product names mentioned herein are used for identification purposes only and may be trademarks and/or
registered trademarks of their respective companies.
TransAct, PowerPocket, Magnetec, Insta-Load, POSjet, Ithaca, 50Plus, BANKjet and "Made to Order. Built to Last"
are registered trademarks and KITCHENjet is a trademark of TransAct Technologies, Inc.
©
2007 TransAct Technologies, Inc. All rights reserved.
Revision J, November 2007
Printed in USA.
The POSjet® 1500 Printer complies with the limits for a Class B computing device in accordance with the
specifications in Part 15 of FCC rules. These regulations are designed to minimize radio frequency interference
during installation; however, there is no guarantee that radio or television interference will not occur during any
particular installation. Interference can be determined by turning the equipment off and on while the radio or
television is on. If the printer causes interference to radio or television reception, try to correct the interference by
one or more of the following measures:
•Reorient the radio or television receiving antenna
•Relocate the printer with respect to the receiver
•Plug the printer and receiver into different circuits
If necessary, the user should consult their dealer or an experienced radio/television technician for additional
suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful:
How to Identify and Resolve Radio/TV Interference Problems. This booklet is available from the US Government
Printing Office, Washington, DC 20402. Ask for stock number 004-000-00345-4.
The POSjet® 1500 Printer does not exceed Class A limits for radio noise emissions from digital apparatus set out in
the Radio Interference Regulations of the Canadian Department of Communications.
EMI: FCC Class B
Safety: UL (US)
CUL (Canada)
CE Marking: CLASS B: EN55022, EN50081-1 (optional)
Safety: TUV
Other: CB Certificate
Revision J
Monday through Friday, 8 A.M. to 8 P.M. Eastern Standard Time (excluding holidays). To obtain Technical
Support, call: TransAct at (607) 257-8901, or (877) 7-ITHACA.
TransAct Technologies Incorporated has a full service organization to meet your printer service and repair
requirements. If your printer needs service, you can directly contact TransAct at (607) 257-8901 or
(877) 7-ITHACA for a return authorization. International customers should contact their distributor for services.
TransAct offers the following service programs to meet your needs.
•Extended Warranty
•Depot Repair
•Maintenance Contract
•Internet Support
Please have the following information at hand:
1. The Model Number and Serial Number.
2. A list of any other peripheral devices attached to the same port as the printer.
3. The application software, operating system, and network you are using.
4. A copy of your printer’s Configuration Settings.
5. What happened, and what you were doing when the problem occurred.
6. How you tried to solve the problem.
TransAct’s POSjet® 1500 Printers come with a standard 24-month warranty that commences upon shipment from
factory, and covers parts and labor. An optional warranty, covering both parts and labor for an additional 12 months,
may be purchased separately. Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, whichever is greater.
!"
If the technical support person determines that the printer should be serviced at our facility, and you want to return
the printer for repair, a Returned Materials Authorization (RMA) number must be issued before returning the printer.
Prepare the printer being returned for repair as follows:
1. Remove and discard ink cartridges.
2. Pack the printer to be returned in the original packing material. Packing items may be purchased from
TransAct's Ithaca Facility.
3. Return only the accessories that a Support Technician asks you to include.
4. Write the RMA number clearly on the outside of the box.
"
Never ship a printer with any ink cartridge(s) installed.
Be sure to save the packing materials in the
event that you need to send the printer in for servicing. TransAct Technologies is not responsible for damaged return
items that are not packaged in original shipping material.
Revision J
# $
%
www.transact-tech.com
TransAct Technologies Inc. maintains an Internet web site with content devoted to product support. Within the
Technical Support section you can find the most current versions of the Operator’s Guide and Programmer’s Guide.
1. Upon entering our web site, you will be brought to the “Welcome to TransAct” screen. This intro page has the
Ithaca Brand listed at the top right. Click on the Ithaca logo.
2. Locate and click on the technical support button in the green area of the “Welcome to Ithaca” screen.
3. Use the “Product Info” pulldown box to select the appropriate information for the printer model that you are
using.
"&'
The Programmer’s Guide is available by down loading it from our web site and is intended for system engineers or
integrators. It does not contain additional information on the Microline emulation. It contains the information to
integrate the POSjet® 1500 Printer with a point-of-sale terminal and to program the terminal to communicate with
the printer in ITHACA, or EPSON modes.
!"#$
•Start-up Information-Diagnostics and Fault Conditions
•Command Descriptions
•Character Fonts
•Printer Features
•Parallel and RS-232 Interface Information
•Communications and Buffers
•Command Code Reference Tables
"
Revision J
Contact TransAct for information about the POSjet® 1500 Printer and how it works with your system. For
information on international distribution, visit our web site at www.transact-tech.com. Contact the TransAct’s Sales
and Technical Support Departments at the following address and telephone or fax numbers.
Receive technical support, order documentation, request additional information, or send in a printer for service.
Order supplies, receive more product information, or order product brochures.
TransAct Technologies Incorporated
Ithaca Facility
20 Bomax Drive
Ithaca, NY 14850 USA
TransAct Technologies
World Gaming Headquarters
& Western Regional Repair Center
6700 Paradise Road
Suite D
Las Vegas, NV 89119 USA
Telephone (877) 7-ITHACA or (607) 257-8901
Main fax (607) 257-8922
Sales fax (607) 257-3868
Technical Support fax (607) 257-3911
Web site www.transact-tech.com
Revision J
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Standard Features...............................................................................................................................................................................................................6
Optional Features ...............................................................................................................................................................................................................6
Additional Supported devices and tools.............................................................................................................................................................................7
Drivers and Utilities Available...........................................................................................................................................................................................7
Optional Printer Configurations.........................................................................................................................................................................................7
Supported Emulations........................................................................................................................................................................................................7
Printer Dimensions............................................................................................................................................................................................................. 8
Environmental Conditions ................................................................................................................................................................................................. 9
Relative Humidity..............................................................................................................................................................................................................9
Reliability...........................................................................................................................................................................................................................9
Power Requirements ..........................................................................................................................................................................................................9
Printing Specifications.....................................................................................................................................................................................................10
Auto-cutter (Partial Cut Option) ......................................................................................................................................................................................10
Sensors............................................................................................................................................................................................................................. 10
Media Specifications........................................................................................................................................................................................................11
Receipt Paper (one-ply receipt)........................................................................................................................................................................................ 11
Validation Form Requirements ........................................................................................................................................................................................11
Electrical Specifications................................................................................................................................................................................................... 11
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Periodic Checks ...............................................................................................................................................................................................................12
Making Adjustments........................................................................................................................................................................................................12
Adjusting the Carriage Belt Tensioner.............................................................................................................................................................................13
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Precautions for Disassembly ............................................................................................................................................................................................14
DIsconnecting the Power Cord.........................................................................................................................................................................................15
Disconnecting the Communication Cable........................................................................................................................................................................15
Disconnecting the Cash Drawer Cables ...........................................................................................................................................................................16
Removing the Printer Assembly (Midframe) (from Cabinet Base) ..................................................................................................................................17
Removing the Knife Assembly.........................................................................................................................................................................................18
-
--
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&&&&&&&&&&&&&&&&&&&&&&&&&&&& .
..
.
Packing Materials/Publications........................................................................................................................................................................................19
Printer Assembly..............................................................................................................................................................................................................20
Mechanism Assembly (stage 3)........................................................................................................................................................................................22
Cabinet Base Assembly....................................................................................................................................................................................................23
Paper Low Option Assembly............................................................................................................................................................................................24
Mechanism Assembly (stage 2)........................................................................................................................................................................................25
..........................................................................................................................................................................................Error! Bookmark not defined.
Drive Support Assembly ..................................................................................................................................................................................................27
Mechanism Assembly (stage 1)........................................................................................................................................................................................29
Mechanism Frame Assembly ...........................................................................................................................................................................................30
Carriage Assembly........................................................................................................................................................................................................... 31
Replacement Carriage Assembly (1 Cartridge) ................................................................................................................................................................ 32
Power Supply ...................................................................................................................................................................................................................33
/
/ /
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Ink Cartridges................................................................................................................................................................................................................... 34
Cables...............................................................................................................................................................................................................................34
Drivers Available .............................................................................................................................................................................................................34
'
Revision J
POSjet
®
1500 Features and Specifications
%
%%
%
•Print Speed: 12 lps. at 10 char. per line
•Print Resolution: Max. 208 dpi. Horizontal, 96 dpi. Vertical
•Simple Snap-In, No-Mess Cartridges with Fast-Drying Ink
•Standard Warranty: Two Years (Extended Maintenance Plan Available)
•Insta-Load® Automatic Paper Loading
•Cash Drawer Drivers: Dual with Status (Single RJ12)
•Font Selections: Draft, Large Draft and Near Letter Quality
•Selectable Printing Features of Bold, Italics, Size Scaling and Rotated
•Emulations: Ithaca/IBM, Epson ESC/POS, TM-U325
•APA and Epson Bit Map Graphics
•Data Buffer: 8K (Adjustable)
•208K Non-Volatile Flash for Multiple Character Sets, Bit Images and Electronic Journal
•Bar Codes: Code 39, Code 93, Interleaved 2 of 5, UPC-A and UPC-E, EAN8 and EAN13, Code 128
•65 Language Character Sets Supported (EURO Character Included)
•Self Diagnostics
•Remote Statistics
•Paper Out and Ink Low Detection and Indicators
•Software Developer’s Toolkit Available
•Top Drop-in Forms Insertion with Programmable Top of Form
•Independent Validation
%
%%
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•Auto-cutter (partial cut)
•Adjustable paper low
•Two-Color Printing
•Univeral Power Supply and PowerPocket®
Revision J
1
"
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2#
The POSjet® 1500 will be supported by various PC based tools. These tools include but are not limited to the
following:
32
3232
32
PJColor is a program that will allow images and picture to be processed so they can work with the printer.
3
3 3
3
PJTerminal is a test application that is used to verify communications to the printer.
34
3434
34
PJBootload is a program that is used to replace or update the printer’s firmware.
/2#
/2#/2#
/2#
Ithaca Config is a program that is used to replace or update the printer’s configuration settings.
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POSjet® 1500 Drivers and Utilities can be downloaded from our web site, or call our Technical Support Department
to request a Software Developer’s Toolkit (CD-ROM).
/ 2"5*
/ 2"5*/ 2"5*
/ 2"5*
POSjet Image Converter (PJColor) is a tool to help develop graphic images to use as logos and coupons on the
printer. It will read and convert images to a format suitable for printing on the POSjet® 1500 printer. It will allow
you to preview the image and adjust the colors prior to printing. It will also allow the images to be stored in the
printer's User Store.
3 5*
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PJTerminal is a tool that has been developed to allow you to interactively send commands to and get responses from
the printer.
2#
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2#
22#
All POSjet® 1500 ink cartridge configurations are factory installed options.
2
2 2
2
The single color configuration is provided with a single ink cartridge. It cannot be upgraded for two-color operation.
$
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$6
66
627*
27*27*
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The two color ready configuration is equipped with a single ink cartridge but can be easily upgraded to two-color
operation simply by installing a second ink cartridge.
$
$$
$6
66
62
22
2
Two-color configuration requires that two cartridges be installed in the carriage. If one of the cartridges is black, it
must be installed in the left carriage position.
/2-2
/2-2/2-2
/2-2
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28 28
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Revision J
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Figure 1 Printer Dimensions
Width Depth Height
Without Knife 6.75" 9.75" 5.92"
(172 mm) (248 mm) (151 mm)
With Knife 6.75" 9.75" 6.44"
(172 mm) (248 mm) (164 mm)
Weight: approx. 6 lbs. (2.7 kg)
Shipping: approx. 8 lbs. (3.6 kg)
Interface
Serial RS-232C Bi-directional- Ready/Busy or XON/XOFF (9-pin D-shell or 25-pin D-shell)
Parallel IEEE1284 Bi-directional- transmit/receive/ground (25-pin D-shell or 36-pin Centronics)
USB Version 1.1
Revision J
.
" 2
" 2" 2
" 2
The POSjet® 1500 is designed to be placed on point-of-sale terminals, counter tops, or any other flat, stable surface
that can support the weight of the printer (about 6 lbs. or 2.7 kg). Be aware that the environmental conditions of the
location where you place the printer will have an effect on the printer’s performance and longevity. The printer will
run its best when stored and operated in an environment that meets the following temperature and humidity
conditions.
Typical Operating Range: 10°C to 40°C / 50°F to 104°F
*Extended Operating Range: 0°C to 45°C / 32°F to 113°F+
Storage: -10°C to 60°C / 14°F to 140°F
Shipping: -40°C to 70°C / -40°F to 158°F
* Exposure to high or low temperatures for periods of greater than 48 hours will lead to significantly reduced
cartridge life. The Typical Operating Range provides full printer reliability. The Extended Operating Range may
degrade the reliability of the printer and life of the cartridge.
7": *
7": *7": *
7": *
Operating: 10% to 90% RH (non-condensing)
Storage: 10% to 90% RH (non-condensing)
Shipping: 5% to 90% RH (non-condensing)
7)*
7)*7)*
7)*
Printer Life 10,000,000 print lines
Mean time between failures: (without cartridge): 28,000 hours
Average cartridge life (Average 16 dots/character): 7.0 million characters
Autocutter option (partial cut): 1 million cuts
Mean time to repair: 15 minutes
Validation Cycles: 1 million cycles
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Supply voltage: 24 Vdc ±10%
Supply Current: 1.0Amps
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Supply Voltage: 100-240 Vac
Frequency: 50/60 Hz
Supply Current: .5 Amps maximum
The POSjet® 1500 Printer is designed to be AC self-powered in domestic and international markets. The printer is
equipped with a detachable universal input power supply that is designed to operate worldwide without modification.
The power supply is a self-contained integrated switching power supply. The internal fuse (F1) located on the power
supply will blow if the supply has an internal fault. The power supply has the following outputs, +5 VDC, +12 VDC,
and +40 VDC, and an alarm signal input. The AC input connector and power switch are located on the back of the
printer.
Earth Ground
+24 Volt Supply
Ground (+24 Vdc)
Revision J
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Printing method: Thermal ink jet
Cartridge arrangement: 12 nozzle
Printing directions: Bi-directional, logic seeking
Paper feed pitch: Default - 0.125" (1/8" or 3.175 mm)
Validation Type: Independent
# Validation lines: Max. 9 lines (1.53") @ 6 lpi. 12 lines @ 8 lpi.
Receipt print zone (maximum): 2.5" (63.5 mm)
Validation print zone: Refer to “Validation Form Requirements” on page 11.
6
66
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A receipt auto-cutter is an optional feature with all POSjet® 1500 Printers.
Cutter type Guillotine
Cut to line of print 1.635" (41.52 mm)
Cutter life 1,000,000 cuts
Tear-off to line of print 1.235” (31.4MM)
6
Figure 2 Receipt Printable Area
Paper low indicator Optional Paper Low Sensor (based on paper roll diameter).
Receipt paper out About 1.0" (25 mm) of paper remaining
Paper feed method Friction feed
A receipt paper out sensor is provided as a standard feature. It senses when there is approximately one inch of paper
left on the paper roll.
-$
-$-$
-$
A receipt paper-low sensor is provided as an optional feature. An operator-adjustable paper-low assembly allows the
printer to sense when the paper roll is between 1.42" and 0.885" (36.1mm and 22.5mm) in diameter. It is adjustable
to compensate for various paper core dimensions.
1.635"
2.5"
3.0"
0.25"
Revision J
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:$6?/?2
Print Cartridge Specification HP C6602A
1
Cartridge arrangement 12 vertical nozzles
Vertical dot pitch 0.264 mm (0.0104") or 96dpi.
Cartridge life ~7.0 M Characters @ 16 dots per Character.
Cartridge Colors Black, Red, Blue, Green
7=
7=7=
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66
6*>
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Paper width: 3.0" ± .02" (76mm ± .5mm)
Paper roll diameter: 4.0" max (101.6mm max)
Paper thickness: .003" - .004" (.07mm - .1mm)
Roll paper core outside Dia. 0.82" - 0.85" (20.8 – 21.6 mm) Dia.
Roll paper core inside Dia. 0.45" - 0.50" (11.4 – 12.7 mm) Dia.
Roll footage: 330 feet - standard grade
300 feet - premium grade
<% 7;
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Form thickness-single part: .003" to .0047" (.076 mm. to .119 mm.)
Form Size (Min): 2.75" high x 2.75" long (69.8 mm. x 69.8 mm.)
Form Size (Max): 8.5" high x 11" long (215.9 mm. x 279.4 mm.)
# Validation lines: Max. 9 lines (1.53") @ 6 lines per inch
Check Basis weight: 24 lbs.
#
##
#
@$2
The POSjet
®
1500 Printer is designed to be AC self-powered in domestic and international markets. The printer is
equipped with a detachable universal input power supply that is designed to operate worldwide without modification.
@$+2
Optionally, the POSjet
®
1500 Printer can be operated with an external 24-volt DC power supply.
1
Print Cartridge Specifications are controlled by Hewlett-Packard and are proprietary. Information here is for
reference only.
(
Revision J
General Maintenance Procedures
2?
2?2?
2?
Failure to perform periodic checks will eventually create printing inconsistencies and lead to more serious problems.
Refer to the following information for a check list of cleanable items.
•Wipe all external plastic components using a cloth and non-corosive cleaner
•Remove paper dust from all internal components using compressed air or vacuum
•Clean Carriage Shaft
•Clean contact areas with alcohol
•Remove all paper shavings from knife (if knife is an option)
•Clean rubber cartridge wipers with alcohol
?
? ?
?
The following information will answer some commonly asked questions about adjusting the POSjet
®
1500. Due to
the POSjet
®
1500’s design, the need to adjust components is limited to only two areas that may require periodic
attention. Generally, the time duration between adjustments is dependant on the operational conditions for each unit.
TransAct recommends that all adjustments are made by a service technician who has completed training on the
POSjet
®
1500.
Revision J
0
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2 4 2 4
2 4
The POSjet
®
1500 uses a drive belt that is adjustable by simply loosening the phillips head screw on the belt
tensioner. An improperly adjusted belt tensioner may cause pre-mature belt wear and/or produce inconsistent
printing. To adjust the belt tensioner:
Figure 3 Adjusting the Belt Tensioner
1. Open both the front and rear top covers.
2. Locate the phillip’s head screw on the tensioner and partially loosen until the spring tension returns the belt to
correct position. Slide ink carriage from side to side to ensure that tensioner spring resets itself and immediately
re-tighten screw while holding the Belt Tensioner with your finger to ensure alignment with mechanism frame.
3. Close both the front and rear top covers.
,
Revision J
Assembly and Disassembly
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+ )*
Before disassembling any part of the printer, be sure the power is turned off. Disconnect the AC power cord, the
communication cable, and the cash drawer cables. Controller board and keypad PC board can be damaged by static
electricity. Observe ESD precautions. Wear a grounded wrist strap, and use a static mat or other protected work
surface. Do not place the printed circuit boards directly on the printer or floor.
*
Using the wrong tools may cause personal injury or damage the printer. Be sure to use the proper tools when
maintaining or servicing the printer. The following list provides the necessary tools to properly maintain the
POSjet® 1500 Printer.
•Screwdrivers
•#0 Phillips
•#1 Phillips
•#2 Phillips
•Small Flat Blade Screwdriver
•Large Flat Blade Screwdriver
•Nut Drivers
•Small Needle-Nose Pliers
Revision J
+/ $2
+/ $2+/ $2
+/ $2
The printer must be grounded through the three-prong power connector. Do not use a ground defeating adapter.
1. Be sure the power switch is turned off.
2. Disconnect the external AC power source
and the power cord from the power socket
located on the back of the printer.
Figure 4 Disconnecting the Power Cord
+
++
+ 2 2)
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2 2)
Depending on the interface your system uses, disconnect either the serial or parallel communication cable from the
connector on the back of the printer.
2)
Figure 5 Disconnecting the Communication Cable-Serial
1. Turn the printer and the host system or PC off.
2. Loosen the two mounting screws on each side of the cable connector.
3. Disconnect the 9-pin serial interface cable from the connector on the back of the printer.
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Revision J
2)
Figure 6 Disconnecting the Communication Cable-Parallel
1. Turn the printer and the host system or PC off.
2. Disconnect the 25-pin parallel cable from the connector on the back of the printer.
+ 2+$2)
+ 2+$2)+ 2+$2)
+ 2+$2)
1. Turn the printer off.
2. Disconnect the cash drawer cable to the connectors on the back of the printer.
Figure 7 Disconnecting the Cash Drawer Cables
Revision J
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The Printer Assembly is held to the cabinet base by 4 phillips head screws located at the front and rear sections of
the Printer Assembly.
1. Press the 2<7 Button to release the rear paper cover from the console.
2. Open the front cover.
3. Slowly remove the 4 phillips head screws that hold the mid-frame to the printer’s base.
4. Disconnect the knife harness, and separate the printer assembly (mid-frame) from the cabinet base.
5. Unhook the knife harness from the PC Board.
Figure 8 Removing Printer Midframe from Cabinet Base
9
Revision J
7
7 7
7 " A# )*
" A# )*" A# )*
" A# )*
The Knife Assembly is attached to the Rear Paper Cover of the printer.
1. Disconnect the knife harness connector and unroute the wires from the wire retention clips.
2. Unscrew the self-tapping, “middle screw”, to release the knife assembly from the rear paper compartment cover.
3. Unsnap the knife assembly from the the rear paper cover.
Figure 9 Removing Knife Assembly from the Paper Cover
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