Alpine communications FusionTV User manual

FusionTV Trouble Shooting Solutions. Call 245-4000 for immediate assistance. Page 1
FusionTV Trouble Shooting
Solutions
Trouble:
I cannot turn on/off my set top box.
There is no red light.
I cannot change the channel.
I cannot bring up the Guide.
Solution:
Verify that the STB button on the top of the remote control is illuminated so that the
remote will communicate with the STB.
Other Possible Solution:
Verify that the batteries in the remote control are charged and in good condition.

FusionTV Trouble Shooting Solutions. Call 245-4000 for immediate assistance. Page 2
Trouble:
There is no picture on my TV and the light is on the digital box.
Possible Solution :
Your TV input settings have been accidentally changed.
Use the remote control that came with your TV to change the television inputs. The
button on your TV’s remote may be called “Input”, “Source”, or “A/V”.
Check to ensure your TV is tuned to channel 3
For a standard definition/picture tube TV:
Or
Verify that it's currently set for the composite input mode you are trying to
control. The inputs include: “AV1”, “AV2”, “Video 1”, “Video 2”
Verify that it's currently set for the input mode you are trying to control. The
inputs include “HDMI”, “Component”, or “Color Stream”.
For a HD/flat panel TV:
Trouble:
The picture on my TV is freeze framing.
The audio on my TV is “garbled”.
Possible Solution:
Power Cycle the Box
To restore the picture or audio, power down the digital box by turning it off for 5
seconds and turn the digital box back on. This should restore the picture and/or audio.
Next Possible Solution:
Reboot the Box
Press the Menu button on the remote
to launch the Menubar. Arrow to
Settings and then press OK.

FusionTV Trouble Shooting Solutions. Call 245-4000 for immediate assistance. Page 3
Type in your password provided by Alpine
Communications and press OK. Next,
arrow to Hardware Settings and press OK.
Arrow to Reboot and press OK.
The box will reboot and the splash screen
will load until it reaches 20/20 in which time
your picture will be restored.
Trouble:
Caller ID is not appearing on my TV screen when the telephone rings.
Solution:
Verify that you are subscribed to Caller ID from Alpine Communications by checking
your home telephone for this feature. If you do not have Caller ID, please call Alpine at
245-4000 to subscribe.

FusionTV Trouble Shooting Solutions. Call 245-4000 for immediate assistance. Page 4
Remote Control Troubleshooting
•The active device button is different than the device you are trying to operate.
Press the device button of the device you are trying to operate. This makes it the
active device. Try to operate the device again with the remote.
•The batteries need to be replaced or are not inserted properly. Check the
batteries to make sure they are seated properly. Verify that the batteries do not
need to be replaced.
•Your TV settings have been accidentally changed. Using the remote control that
came with your TV, check to ensure your TV is set to either channel 3 and that
it's currently set for the input mode you are trying to control.
•You are not using the TV remote that was programmed for your TV. If you have
multiple TVs, make sure you're using the same TV remote that was set up to
control the TV you are trying to access and not one from another TV in your
home.
•You are not pointing the remote in the area of the sensor on your home
entertainment device or you are trying to use the remote from too great a
distance. Make sure you use the remote from within eight meters of the device
and point it directly at the sensor on your entertainment device.
•There is something blocking your remote from the sensor on the home
entertainment equipment. Remote controls need a clear visual path to the
sensor on the home entertainment equipment you are trying to operate. Check
to make sure there are no obstacles between the remote control and device you
are trying to operate.
If you've tried all the troubleshooting tips above and re-programming your remote does
not resolve your issue, your remote control may be damaged or defective. Call Alpine at
245-4000 for a replacement remote control.