Altigen AltiServ User manual

AltiServ™
for AltiWare Open Edition (OE), Versions 3.5 & 4.0
User Guide
Revised 09/2000 4003-0002-4.0

WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know
of any telecommunications system that is immune to this type of criminal activity.
AltiGen Communications, Inc. will not accept liability for any damages, including
long distance charges, which result from unauthorized and/or unlawful use.
Although AltiGen Communications, Inc. has designed security features into its
products, it is your sole responsibility to use the security features and to establish
securitypractices within your company, includingtraining, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen Communications,
Inc. will not be liable for technical or editorial errors or omissions contained within
the documentation. The information contained in this documentation is subject to
change without notice.
This documentation may be used only in accordance with the terms of the AltiGen
Communications, Inc. License Agreement.
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, Zoomerang and Dynamic Messaging are trademarks or registered
trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.
Copyright © AltiGen Communications, Inc. 2000. All rights reserved.
Printed in U.S.A.09/2000 Part Number 4003-0002-4.0

Table of Contents
AltiServ User Guide iii
Contents
Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
AltiMail Quick Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Workgroup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Supervisor Features1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Other Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 1
AltiServ Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Centrex Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Call Park and Silent System Call Park. . . . . . . . . . . . . . . 7
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Multiple Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dialing a Remote AltiServ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calling a Remote Extension Directly over IP. . . . . . . . . . . . . . . . 9
Calling Remote Auto Attendant or Operator . . . . . . . . . . . . . . . . 9
Calling a Remote Number (Hop Off Dialing) . . . . . . . . . . . . . . 10
Voice Over IP Trunk Call Support . . . . . . . . . . . . . . . . . . . . . . . . 11
Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remote Locations IP Dialing Chart . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
AltiMail Quick Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Workgroup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Workgroup Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . 18

Table of Contents
iv AltiServ User Guide
Other Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Handling and the Auto Attendant . . . . . . . . . . . . . . . . . . . . 20
Checking the General Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . 20
Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Operator Off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Outside Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 2
Using AltiMail Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Transfer to AltiMail Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Returning to Auto Attendant from AltiMail. . . . . . . . . . . . . . . . 25
AltiMail Main Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Making a Call from within AltiMail. . . . . . . . . . . . . . . . . . . . . . 27
Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Recording Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Changing your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using Reminder Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Feature Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Enable/Disable IP Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dynamic Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Zoomerang . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Private Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
AltiMail Mixed-Media Messaging . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessing AltiMail Mixed-Media Messages . . . . . . . . . . . . . . . 37
CHAPTER 3
Using AltiReach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Setting Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Speed Dial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
CallView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Workgroup View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Message Notification Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

AltiServ User Guide 1
Feature Codes
Phone Feature Codes
AltiMail Quick Features
#11 . . . . . . . . . . . . . . . . . . . . . . Greeting Menu
#28 . . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls
#34 . . . . . . . . . . . . . . . . . . . . . . Dial By Name
#35 . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege
Override)
#69 . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller
#77 . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial
#88 . . . . . . . . . . . . . . . . . . . . . . System Speed Dial
#99 . . . . . . . . . . . . . . . . . . . . . . Last Number Redial
Answering Calls
#29 <ext> . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific
station)
#30 . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station
ringing)
FLASH #31 . . . . . . . . . . . . . . . Personal Call Park
#31 <ext> . . . . . . . . . . . . . . . . . Personal Call Park Pickup
FLASH #41 . . . . . . . . . . . . . . . System Call Park
#41 <loc. #> . . . . . . . . . . . . . . . System Call Park Pickup
#81 . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode
#82 . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management
#15 . . . . . . . . . . . . . . . . . . . . . . Transfer to Auto Attendant
#26 . . . . . . . . . . . . . . . . . . . . . . Station Log Out
#27 . . . . . . . . . . . . . . . . . . . . . . Station Log In
#32 <acct. #> . . . . . . . . . . . . . . Set Account Code
#33 . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb
#36 . . . . . . . . . . . . . . . . . . . . . . Call Forwarding
#37 . . . . . . . . . . . . . . . . . . . . . . Remote Call Forwarding

Phone Feature Codes
2 AltiServ User Guide
Workgroup Features
#29 <wkgp ext #> . . . . . . . . . . .Workgroup Call Pickup
#54 <wkgp ext #> . . . . . . . . . . .Workgroup Log In
#56 <wkgp ext #> . . . . . . . . . . .Workgroup Log Out
#901. . . . . . . . . . . . . . . . . . . . . .Set Status to Ready
#911. . . . . . . . . . . . . . . . . . . . . .Set Status to Not Ready
Supervisor Features1
#59 + <wkgp ext> + <wkgp pwd> + <agnt ext> + 1
Workgroup Silent Monitor
#59 + <wkgp ext> + <wkgp pwd> + <agnt ext> + 2
Workgroup Barge In
Other Features
#22. . . . . . . . . . . . . . . . . . . . . . .Feature Status Check
#25. . . . . . . . . . . . . . . . . . . . . . .Station Speed Dial Setup
#38. . . . . . . . . . . . . . . . . . . . . . .Outside Call Blocking (operator only)
#39. . . . . . . . . . . . . . . . . . . . . . .Operator Off-Line (operator only)
#44. . . . . . . . . . . . . . . . . . . . . . .Overhead Paging
#45. . . . . . . . . . . . . . . . . . . . . . .Overhead Paging by Trunk
#55. . . . . . . . . . . . . . . . . . . . . . .List Feature Tips
#73. . . . . . . . . . . . . . . . . . . . . . .Silent System Call Park
FLASH <ext> . . . . . . . . . . . . . .Transfer
FLASH #40 . . . . . . . . . . . . . . . . Transfer to AltiMail
FLASH # 15 <AA#> . . . . . . . . .Transfer to Auto Attendant
FLASH # # <ext> . . . . . . . . . . .Transfer to a User’s Voice Mail
FLASH <ext> FLASH . . . . . . .Consultation
FLASH <no.> #. . . . . . . . . . . . .Conference Call
FLASH . . . . . . . . . . . . . . . . . . .Call Waiting
1Features are available in AltiWare version 4.0 or higher only.

Basic Functions
AltiServ User Guide 3
Telephone
Functions
C
HAPTER
1
AltiServ Telephone Functions
AltiServ provides a broad range of call-handling and dialing features. For
you to use the system most effectively, you might want to browse through
this section and keep it handy for future reference.
This guide refers to the FLASH button on the telephone
device.The flash function is the off-hook flash used, for
example, to take the other call in a simple call-waiting
situation. Some telephones may provide a LINK or similar button that
provides the same function.
Basic Functions
Making Calls
• To make an internal call to another extension, lift the handset off-
hook, wait for dial tone and dial the extension number.
• To make an external call, lift the handset off-hook, wait for dial tone,
dial the designatedoutsideline accessdigit and dialthe phonenumber.
The outside line digit(s) are provided by your administrator.
Answering Calls
Whenyou answer the phone, there may be differentrings depending on the
who is calling you. When Distinctive Ringing is enabled on your system,
three different ringing cadences may be used:
• Internal Call = short double rings
• External Call = long single rings between long pauses
• Operator Call = long single rings between short pauses

AltiServ Telephone Functions
4AltiServ User Guide
Putting a Call on Hold
While connected to a call, do one of the following:
•PresstheFLASH button to play music on hold —if the system is
configured to play music on hold—and do not hang up. Hanging up
will disconnect the call. To reconnect to the call, press the FLASH
button again.
•PresstheHOLD button. Nothing is heard while placed on hold this
way. Hanging up here will not disconnect the call. To reconnect to the
call, press the HOLD button again.
Transferring Calls
To transfer the currently connected call:
1. Press the FLASH button.
2. At the dial tone, dial the third party’s extension number, or if
permitted, a trunk-line access prefix and an external phone number.
3. When the third party answers, announce the call or simply hang up.
When hanging up, use the Release button if available or keep the
hook-flash down for a couple of seconds to make sure the call is
transferred.
To abort thetransferand reconnectto the incoming call,press FLASH
again before the transfer is complete.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunklinesare then dropped, freeingup system trunklineresources
for other calls.
To complete a Centrex transfer:
1. Press FLASH, then *.
2. Dial the second party’s phone number (no need to dial the prefix for
trunk-line access such as 9) and either hang up or announce the call.
3. Onceyou place thehandset back on-hook, thetrunklinealso drops and
Centrex completes the transfer.

Basic Functions
AltiServ User Guide 5
Telephone
Functions
Transferring Calls into AltiMail
To send an outside call into the AltiMail Voice Messaging system, press
FLASH # 4 0.
Transferring Calls Directly to a User’s Voice Mailbox
To transfer a call directly into a user’s voicemail, press FLASH ##and the
user’s extension number. When you transfer a call this way, you do not
need to set the user’s station on Do-Not-Disturb or wait for the phone to
finish ringing.
Transferring Calls to an Auto Attendant
To transfer a call to the Auto Attendant, press FLASH # 15 and the two
digit Auto Attendant number. For example, if 001 is the initial greeting to
which you want to send the user, pressFLASH # 15001.
Conference Calls
Youcan place conference calls including up to 5 parties, and you canspeak
privately with each party before adding them to the conference call. Any
internal user is able to add parties to the conference call.
The quality of the conference call depends on the quality of service
available with the local telephone company.
To initiate a conference call while connected to the first party:
1. Press FLASH.
2. At the dial tone, dial the next party’s phone number.
3. Wait for the third party to answer and announce the conference call.
4. Press #to put all three parties into the conference call.
5. During conferencing, any internal conference participant may press
FLASH, dial the next party’s number, and press #to bring the person
into the conferencing session.
There are some system technical restrictions on conference calls.
On each Quantum board, the extensions assigned to the board can be
involved in a maximum of 3 different conferences. For example, if
extensions 101 - 110 are all on the same board, 101, 105, and 107 could be
involved in one conference call, while 104 and 108 were on another, and
109 and 102 were on a third call.

AltiServ Telephone Functions
6AltiServ User Guide
Depending on the type of board, the each Quantum board could run up to
4, 8,or 12 extensions.Thereis no limit to conferencing extensionsfrom the
same board.
For all conferences on a single board, the system allows up to 4 extensions
total from any of other boards, in any combination, at any one time.
For example, if Conference #1 includes 4 extensions from other boards,
Conference #2 and #3 cannot have any. If Conference #1 includes only 2
extensions from other boards, 2 other extensions could be used by
Conference #2 or #3.
If these limits are reached, the system rejects attempts to conference
additional parties to the call.
Consultation
To place the caller on hold and speak with a person at another extension:
1. Press FLASH and dial the extension number of the person you wish to
speak with.
2. When you are finished, press FLASH again to disconnect the
consultation and return to the original caller.
Call Park
You can park calls and then pick them up at your current station oranother
one. After a time-out period—set in the AltiWare Administrator—parked
calls ring the extension at which they are parked.
To park calls:
1. Do one of the following:
• To park the call at the current extension, pressFLASH # 31 and
hang up.
• To park the call at another extension, press FLASH # 31 followed
by the extension number. For example to park the call at ext. 487,
press FLASH # 31487.
2. To pickup the parked call, press # 31 followed by the extension
number of the station where the call is parked.

Basic Functions
AltiServ User Guide 7
Telephone
Functions
System Call Park and Silent System Call Park
System Call Park allows user to park a call at a public “location” by
entering FLASH #41. The system announces where the call is parked—a
location number. Calls parked by a user will ring that user’sextension after
the time-out period expires.
You can enable the Silent System Call Park feature to by pressing #73 on
your telephone keypad. This feature is used to disable the system from
announcing the “location” of a call when using the System Call Park
feature. This announcement is sometimes confusing when using graphic
interface applications such as AltiConsole rather than using the telephone.
It also eliminates having to wait for the location number to be announced
before moving on to the next task.
Call Waiting
To use call waiting, it must have been enabled either for the system in the
AltiWare Administrator or by the user in AltiReach. The latter is described
in “Setting Call Management” on page41.
If a call comes in while you’re on the phone, the system will beep up to
three times over a 24second period before the call is routed into voice mail.
To answer the call:
1. Press FLASH to put the first call on hold and simultaneously connect
to the waiting call.
2. Press FLASH again to return to the first call.
Distinctive Call Waiting Tone
If the Distinctive Call Waiting Tone option is enabled by the system
administrator, you may three different call waiting tones cadences that
distinguish the types of calls:
• Internal Call = two tones
• External Call = one tone
• Operator Call = three tones
Multiple Call Waiting
This feature enables a “personal” queue that allows you to handle multiple
incoming calls by letting callers wait in queue until you answer the call.
You can transfer or park calls before answering the next call in queue.

AltiServ Telephone Functions
8AltiServ User Guide
Multiple Call Waiting must be enabled for your extension by the system
administrator before it can be used.
Before being placed in queue, the caller hears an Initial Greeting. Once in
the queue, the caller hears a Subsequent Greeting every 30 seconds. You
can change or customize these greetings in AltiMail at the Personal
Options menu as described in “Recording Greetings” on pag e28.
In queue, the callers can press pound (#) to exit the queue and leave a voice
mail message or, if your organization has an operator, press0for the
operator. You may want to remind users of these options in the greetings.
To answer calls in a Multiple Call Waiting situation:
• During a call, you willhear analert tone (audio beep) for each new call
that is added to the queue.
•Ifyou hang up, the phone will ring with the next caller in queue.
•Ifthecaller hangs up, you will hear a fast busy dial tone which
indicates that there is a another call in queue. To pickup the call, press
the Link or FLASH key.
1. To park or transfer acallbeforeanswering thenextcall,pressthe Link
or FLASH key and do one of the following:
•Totransfer the call, enter the extension or phone number and hang
up.
•Topark the call using Personal Call Park, press # 31, enter an
extension number only if you want to park the call at an extension
other than your own, and then hang up (see page 6).
•Topark the call using System Call Park, press # 41, note the
parked call “location” number, and then hang up.
2. Answer the next call in queue; it will ring after you disconnect the
previous call.
System Callback
You can have AltiServ call you at a remote location. This is useful for
mobile users who don’t want to accrue expensive toll charges while
traveling, especially from international locations where there is no access
to toll-free numbers.
In order to access this feature, System Callback must be configured in the
Auto Attendant by the system administrator.

Dialing a Remote AltiServ
AltiServ User Guide 9
Telephone
Functions
To use the System Callback feature:
1. Call the AltiServ system you want to call you back.
2. Using the Auto Attendant, select the System Callback option.
3. When prompted, enter your extension number and password.
4. Enter the number for AltiServ to call you back and press #at the end
of the number. When you enter the number, it should be exactly as
AltiServ will dial it back; enter a1and the area code if it is a long
distance number or 011 and the country code if it is an international
number. You do not need to enter an outside line access digit (e.g. 9).
5. Hang up. AltiServ will call you back at the number you specified.
6. When prompted, enter your password. At successful login, you are
connected to the Auto Attendant.
Dialing a Remote AltiServ
Calling a Remote Extension Directly over IP
To call a remote extension directly over IP:
1. Dial the IP trunk access code (e.g. 8).
2. Dial the destination ID (e.g. 1), if applicable.
3. Dial the destination extension number (e.g. 101).
Calling Remote Auto Attendant or Operator
If the remote system is configured to connect incoming calls to an operator
or Auto Attendant (and not to a person’s or workgroup extension), you can
connect with the operator or Auto Attendant as follows:
1. Dial the IP trunk access code (e.g. 8).
2. Dial the destination ID (e.g. 1), if applicable.

AltiServ Telephone Functions
10 AltiServ User Guide
Calling a Remote Number (Hop Off Dialing)
If your AltiWare systems are configured to allow Hop Off dialing—using
a remote trunk to place an outgoing call—you can do that as follows:
1. Dial IP trunk access code (e.g. 8).
2. Dial the remote system ID digit (e.g. 3).
3. Dial *, which selects the PSTN trunk with the lowest value in the
access code.
4. Dial the phone number (e.g. 14085551212).
5. Optionally, press #to speed up the call.
For example, to call 650 555-4444, using your local IP trunk access code
of 8 and the remote system with an ID of 3, you would dial 8 0 *
16505554444#, this will call 14085551212 using a CO trunk on the remote
system.
You can also replace the * with a 9to select the remote access
trunk access code 9. The specific trunk access code only
works for ‘9.’ You cannot select ‘8’,’ 7,’ or ‘6,’ etc., as the
trunk accesscode using this dialing method unless the remoteextension for
this system is set to ‘unknown.
Note: The remote Extension Length must be always be set to None for
the remote system entry, if using Hop Off Dialing.
Hop On Dialing to a Remote Extension
To hop onto a remote extension:
1. The incoming call must come in over T1 or the CO to an extension.
2. The extension is set up to forward over IP to the remote extension.

Voice Over IP Trunk Call Support
AltiServ User Guide 11
Telephone
Functions
Voice Over IP Trunk Call Support
If your system is set up with Voice Over IP, you can use the following
trunk-related AltiServ features during IP trunk call sessions.
Supported Features
The following features are supported while dialing through IP trunks:
•Incoming and Outgoing Trunk Calls - you must dial the IP trunk
access code to make outgoing calls via an IP trunk.
•Call Transfer To and From IP Trunk (Blind and Supervised)-
you must dial the IP trunk access code and all necessary prefixes to
transfer calls via an IP trunk.
•One Number Access - when entering “outcall” numbers via
AltiReach or AltiAdmin, you must add the IP Trunk Access
number.Forexample,ifyouwantAltiServto dialthe extension 300
at a remote AltiServ where the location ID (Dialed Digits) is 1and
the IP trunk access code is 8, you must enter 81300 as the outcall
number.
•Message Notification
•Reminder Calls
•Multi-Location Conferencing
•Call Park
•Call Waiting
•Call Forwarding
•Automatic Call Distribution
•Auto Attendant
•System CallBack over IP Trunk
•Calling Out from Voice Mail
•Zoomerang - allows the caller to leave a different extension
number as the callback number. If the callback number of a call
from another AltiServ is available and automatically captured,
AltiServ only announces the extension number but connects to the
correct remote AltiServ.

AltiServ Telephone Functions
12 AltiServ User Guide
•DialLastCaller- AltiServ will use an IP trunk todialthe lastcaller
if that call was received via an IP trunk.
•Call Restrictions
•Speed Dialing - be sure to enter all appropriate prefixes such as IP
trunk access code, Dialed Digits, etc.
•Call Accounting
•Caller ID - displays location and extension number. Ifan incoming
call is from an unspecified IP host, the IP address is used instead of
location name.
•Voice Mail
•Microsoft Exchange Integration
•AltiConsole Client Support - you can use AltiConsole to handle
calls to and from IP trunks.
•AltiReach Support - all features accessible via AltiReach (One
Number Access, Message Notification, etc.) can be used with IP
trunks. Call View and Workgroup View windows also show call
activities over IP trunks.
•AltiView / AltiView IP Extensions

Remote Locations IP Dialing Chart
AltiServ User Guide 13
Telephone
Functions
Remote Locations IP Dialing Chart
To use IP trunks to dial remote AltiServ locations, generally you need to
know the IP trunkaccess code, the remote location ID (the digit(s) you dial
to reach the remote server), and the remote extension you want. You can
usethefollowing chart tolisttheIDs and extension lengths for each remote
AltiServ system.
IP Trunk Access Code: (e.g. 8)
Location/Destination Remote Loc. ID)
(Dialed Digits) Extension Length (at remote location)
(example) San Jose 1 3
(example) Seattle 2 3

AltiServ Telephone Functions
14 AltiServ User Guide
Using Feature Codes
The following sections describe additional telephone features used for call
handling and management. To use any of these features,
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the “DIAL” column.
3. Follow the instructions in the “INSTRUCTIONS” column.
Answering Calls
Feature Dial*Description
Individual Call Pickup #29
<ext>
       

System Call Pickup
(any ringing phone)
#30
    DQ\ ULQJLQJ SKRQH WR WKH
ORFDO VHW
Personal Call Park FLASH #31,
then hang
up; OR
FLASH #31
<ext>, then
hang up
         
       DQRWKHU
   











  
!      " 
#   $%    
     !
 & '&   (
)    * 
Personal Call Park
Pickup
#31
<ext>
      ! 
+!,
System Call Park FLASH
#41
      -.  
 







 

/
//
/

 '  
)     0  1
2     )   3
!  &  * 
System Call Park
Pickup
#41
<loc.>
       
 +,

Using Feature Codes
AltiServ User Guide 15
Telephone
Functions
Hands Free Intercom
Mode
#81
)   #    
  ) #   
   )    )  
     ) 
    )# )   
 (    ) 
 "        
 
2(  45 4   ) 
    (      (
    )      
       
)# #   #
 6 #(  6  
 #  
"     (   
   

     7 
  (       
Hands Free Manual
Answer Mode
#82 )   #   ! 
    ) # 
     ) #   
89 :)  2 /%  2
 )  ;)3    
<  (  (    
  '  )  
)
 6* #(  6*  
 #  
4 : /%  ( # 6* 
6   # 
* <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.

AltiServ Telephone Functions
16 AltiServ User Guide
AltiMail Quick Features
The following voice messaging features are accessible in the same way as
telephone features, without having to login to AltiMail.
Making Calls1
Feature Dial Description
Greeting Menu # 11
<password>
)     
 
Password Menu # 28
)     
 ) 
Feature Dial*
* <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.;
<string> = character string
Description
Dial by Name #34
<string> #
  /(    
   )  (
)    ( ) 
 =   >  ? ' 
   @    
!  )  
Station Privilege Override #35
<your ext>
<password>
' #  )  # 
   IRU WKH QH[W FDOO  
       
  
Dial Last Caller #69      
Station Speed Dial #77 <nn>
     
     
  !
System Speed Dial #88 <nn>
   "  
 
Last Number Redial #99
#      
1If you are unable to make calls within certainarea codes, check with your Sys-
tem Administrator for any toll restrictions placed on codes and dialing prefixes.