Altigen MaxOutlook User manual

MaxOutlook™
Manual
MAX Communication Server
Release 6.7
May 2012

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that
is immune to this type of criminal activity. AltiGen
Communications, Inc., will not accept liability for any damages,
including long distance charges, which result from unauthorized
and/or unlawful use. Although AltiGen Communications, Inc., has
designed security features into its products, it is your sole
responsibility to use the security features and to establish security
practices within your company, including training, security
awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc., will not be liable for technical or editorial
errors or omissions contained within the documentation. The
information contained in this documentation is subject to change
without notice.
This documentation may be used only in accordance with the
terms of the AltiGen Communications, Inc., License Agreement.
AltiGen Communications, Inc.
410 East Plumeria Dr.
San Jose, CA 95134
Telephone: 888-AltiGen (258-4436)
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
MAX Communication Server, MaxAdministrator,
MaxCommunicator, MaxAgent, MaxSupervisor, MaxInSight,
MaxOutlook, MaxCall, Enterprise Manager, AltiServ, AltiLink,
AltiConsole, VRPlayer, Zoomerang, IPTalk, Alti-Mobile Extension,
InTouch Dialer, AltiReport, and SuperQ are trademarks or
registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered
trademarks of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2012. All rights
reserved.

MaxOutlook Manual iii
Contents
CHAPTER 1
About MaxOutlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing MaxOutlook on a Client System . . . . . . . . . . . . . . . . . . . . 4
Uninstalling MaxOutlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Automatic Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Downgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
CHAPTER 3
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Logging In Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
IP Extensions Using IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
When Connection Is Broken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Overview of the Main Window . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Handling Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Information Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tabbed Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Changing Activity Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Recording Activity Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Turning Do Not Disturb On and Off . . . . . . . . . . . . . . . . . . . . . . . . 16
Searching in the Tabbed Windows . . . . . . . . . . . . . . . . . . . . . . . . . 16
Customizing the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Performing Other Microsoft Outlook Tasks . . . . . . . . . . . . . . . . . . 20
Returning to MaxOutlook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Exiting and Restarting MaxOutlook . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Handling Calls with MaxOutlook . . . . . . . . . . . . . . . . . . . . . 23
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

iv MaxOutlook Manual
Dialing Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Shortcut-Key Dialing and Smart Tag Dialing . . . . . . . . . . . . . . . 24
Dialing Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Redialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Station Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
MeetMe Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Working in the MeetMe Conference Window . . . . . . . . . . . . . . . 33
Creating a Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
E-mailing a Meeting Invitation. . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Starting and Stopping a Meeting. . . . . . . . . . . . . . . . . . . . . . . . . 39
What the MeetMe Conference Host Can Do . . . . . . . . . . . . . . . 40
Continuing a Meeting Beyond Its Duration Time . . . . . . . . . . . . 40
Joining a MeetMe Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Recording on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Dealing with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Save at Remote Server or Export Locally. . . . . . . . . . . . . . . . . . 45
Deleting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Returning a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Attaching a Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Forwarding Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Monitoring the Activity of Other Extensions . . . . . . . . . . . . . . . . . . 47
Choosing Extensions to Monitor . . . . . . . . . . . . . . . . . . . . . . . . . 47
Reading the Monitor List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Calling a Monitored Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the Contacts Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
CHAPTER 5
Configuring MaxOutlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Configuring Microsoft Office programs to display the Max Smart
Tag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

MaxOutlook Manual v
Enabling / Disabling the Max Smart Tag in Internet Explorer . . . 53
Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
One Number Access (ONA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Before You Set Up ONA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Setting Up One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 58
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Working with Voice Mail Groups (Distribution Lists) . . . . . . . . . . 62
Working on Voice Mail Group Lists . . . . . . . . . . . . . . . . . . . . . . . 62
Call Alert Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Voice Mail Play Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
CRM Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Tab Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
IPTalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
CHAPTER 6
Using MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Logging in to MaxCall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
The MaxCall Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Recording a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Reviewing a Phrase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
APPENDIX A
Errors and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 75
Troubleshooting IP Connectivity from a Remote Location . . . . . 76
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

vi MaxOutlook Manual

MaxOutlook Manual 1
Overview
C HAPTER 1
About MaxOutlook
MaxOutlook is a version of AltiGen’s MaxCommunicator call management
software. MaxOutlook is integrated into Microsoft Outlook (Outlook 2007 or
2010). It runs with MAX Communication Server ACC or ACM 6.7 or later
systems. MaxOutlook users can access, configure, and perform several of
the system’s PBX functions directly from within Outlook, including call
handling, call forwarding, voice messaging, extension monitoring,
conferencing, and One Number Access.
Like MaxCommunicator, MaxOutlook allows you to obtain phone numbers
to dial from a Microsoft Outlook Contact list. MaxOutlook also lets you see
the incoming calls that have a matching record in the Contact list. You must
set up the Outlook Contacts list prior to using this feature.
Note: Unlike MaxCommunicator, MaxOutlook does not support Outlook
Express, ACT! or GoldMine® contact management
Licensing
The following AltiGen licenses are required:
•MaxOutlook requires a MaxCommunicator seat license for each user,
or a MaxCommunicator session license.
•The IPTalk feature requires an IPTalk license for each user, or an
IPTalk session license.
•MaxCall requires a MaxCall seat license for each user or a MaxCall
session license.
A system administrator can assign and verify seat licenses in
MaxAdministrator by selecting License > Client SEAT License
Management from the main menu.
Limitations
•After installing MaxOutlook, launch Outlook right away to enable
MaxOutlook, otherwise MaxOutlook might not load. MaxAgent and/or
MaxCommunicator must not be running while you do this.

2MaxOutlook Manual
•If you also use MaxCommunicator and/or MaxAgent, and Outlook
integration is enabled in those programs (in their Configuration >
Integration screen), always open Outlook first, before opening
MaxCommunicator or MaxAgent. Otherwise MaxOutlook may not load.
For example, suppose you don’t want to run Outlook in a given
session or period of time but you do open MaxCommunicator
and/or MaxAgent, and then later you need Outlook. Before
opening Outlook, you must close MaxCommunicator and
MaxAgent completely, or MaxOutlook may not load. After
Outlook is open, you may again open MaxAgent or
MaxCommunicator.

MaxOutlook Manual 3
Installation
C HAPTER 2
Installation
The client system must meet the following minimum requirements.
•IBM/PC AT compatible system
•2 GHz CPU or above
•Windows XP Professional or Windows Vista Business Edition SP 1 (32-
bit or 64-bit) or Windows 7 (32-bit or 64-bit)
•2 GB available hard drive disk space
•512 MB RAM
•SVGA monitor 1024 x 768 (or 800 x 600) with 256 color display, or
better
•Keyboard and mouse
•A sound card in the computer, if using IPTalk
•MAX Communication Server ACC 6.7 or MAX Communication Server
ACM 6.7 running on a server accessible to this client.
•Microsoft Outlook 2007 or 2010 installed
Note: The 64-bit version of Microsoft Outlook is not supported.
Pre-Installation Checklist
Before installing MaxOutlook, make sure the following is done:
•MAX Communication Server ACC 6.7 or MAX Communication Server
ACM 6.7 has been installed on the system server.
•TCP/IP is enabled on both machines.
•The client is able to connect to the server on the network.
•The person installing MaxOutlook has local or domain administrator
rights on the client computer.
•The extension affiliated with the client PC has a MaxCommunicator
Seat License assigned to it, or there is a MaxCommunicator Session
License installed in the MAXCS system.
•Outlook 2007 or 2010 is installed on the client computer

4MaxOutlook Manual
Installing MaxOutlook on a Client System
When the above items are done, follow these steps on the client machine:
1. Close all Windows applications.
2. Insert the MAX Communication Server 6.7 Clients CD into the CD ROM
drive.
3. Open the MaxOutlook folder on the CD, and run the Setup program,
following the instructions on the screen.
4. When installation is complete, launch Microsoft Outlook. A message
may prompt whether to install this customization.
5. Click Install. MaxOutlook completes its installation.
Alternative installation: If your system administrator has loaded MaxOutlook
on a shared network server, you can copy the files in the MaxOutlook folder
to your desktop computer, and run the MaxOutlook Setup program.
Uninstalling MaxOutlook
1. From the Windows Start menu, select Control Panel > Add/Remove
Programs > MaxOutlook 6.7 to uninstall MaxOutlook.
2. Click Remove, and respond to any additional prompts.

MaxOutlook Manual 5
Installation
Automatic Upgrade
Each time you start up MaxOutlook, a comparison is made with the version
of MAX Communication Server ACC/ACM that is running on the server. If
updates were made on the server, and your version of MaxOutlook is out-
of-date, you are prompted for upgrade permission. If you automatically
upgrade, the MaxOutlook startup is terminated and a software upgrade
session is started. Restart MaxOutlook to run the newer version.
Note: For remote MaxOutlook users outside the firewall, TCP port 10050
is required to be open to allow automatic upgrade. Automatic
upgrade over the Internet requires the sending of 15 MB files over
the WAN, which may take some time, to perform the automatic
update.
Downgrade Procedure
1. Go to Control Panel > Add/Remove Programs and remove
MaxOutlook 6.7 and ALL OTHER 6.7 client applications (including
MaxCommunicator, MaxSupervisor, MaxAgent, AltiConsole and CDR
Search).
2. Reboot your system.
3. Install the earlier MaxOutlook software, as appropriate.

6MaxOutlook Manual

MaxOutlook Manual 7
Getting Started
C HAPTER 3
Getting Started
Start Microsoft Outlook.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local Internet
service provider. If you’re using a low-speed connection, the login may take
some time, since a large amount of data is transferred to your desktop.
Note: For users running Windows XP SP2, a firewall protection Security
Alert may pop up when opening the login window. If this happens,
click Yes to allow MaxOutlook to run.
The MaxOutlook login screen appears.
Logging In
1. If this is your first login to this MAX Communication Server ACC/ACM
system, enter the system server’s IP address or the name of the system
server you will be using. To obtain the server name or IP address, ask
your system administrator.
(Subsequently, when you log in, you’ll see the IP address in
the Server Name field. You may use the drop-down list to
select a different server, if more than one server is available.)

8MaxOutlook Manual
2. Enter your Extension number and Password assigned to your phone.
(You can also log in as a workgroup or a huntgroup.)
If you want to store your login password and have it entered
automatically the next time you log in to MaxOutlook, check
the Always save password check box.
Note: Up to eight unsuccessful login attempts are allowed,
after which login will be disabled for from 1 to 24 hours
(depending on the duration set by your system
administrator).
3. If your extension is an IP extension and you will be using a headset,
check the Enable IPTalk softphone option. (An AltiGen IPTalk license
must be assigned to your extension.)
(Even if you do not have an IP phone, as long as your
extension is set up as an IP extension by your system
administrator, you can check the Enable IPTalk softphone
check box.)
See “Logging In Remotely” on page 8 for more information on
using IP extensions remotely.
4. If you will be using MaxCall and a MaxCall license is assigned to your
extension, check Enable MaxCall. (MaxCall is described in “Using
MaxCall” on page 71.)
5. Click Sign In or press the Enter key. To back out of signing in, click
Cancel or press the Esc key.
Logging In Remotely
You can use MaxOutlook from a remote location if
•MaxOutlook and Microsoft Outlook are installed on your remote
computer
•Your extension is configured as an IP or mobile extension by your
system administrator
•You have an AltiGen-certified IP phone or are using IPTalk
Consult your system administrator or authorized AltiGen dealer for details
on obtaining this equipment.
All the call handling functions are the same as when you log in locally, with
the exception of the ability to configure One Number Access. You can pick
up voice mail, forward local business office phone calls to another site such
as a home desktop PC, and even receive phone calls as you would at the
office.
To log in from a remote location,

MaxOutlook Manual 9
Getting Started
1. If you connect to the Internet through a modem connection, establish a
connection to your internet service provider (ISP).
2. Start Microsoft Outlook and, when the MaxOutlook login screen
appears, log in to MaxOutlook using your Extension and Password as
usual.
3. If you will be using a headset plugged into your PC, check the Enable
IPTalk softphone check box. (An AltiGen IPTalk license must be
assigned to your extension.)
4. Click OK.
IP Extensions Using IPTalk
An AltiGen-certified USB headset system is recommended for IP extensions
using IPTalk (your phone system administrator or AltiGen dealer can
recommend headsets).
Important: You can run only one instance of MaxOutlook with IPTalk per
system.
To make and receive calls using IPTalk,
1. Connect your headset to your computer.
2. Use the MaxOutlook dialing and call accepting functions as usual to
make and receive calls.
When Connection Is Broken
When a connection with the phone server is broken, a message box pops
up asking if you want to connect again. Click Yes to restore the connection
without having to go through the log-in process again.

10 MaxOutlook Manual
Overview of the Main Window
After you log in to MaxOutlook, Microsoft Outlook displays the MaxOutlook
status bar and call handling toolbar and the Microsoft Outlook folder you
were last working in. If that was not MaxOutlook, then click the MaxOutlook
folder to switch to the MaxOutlook screen.
If you are running Outlook 2010, you will find all of the call controls on the
Add-Ins tab.
MaxOutlook toolbar buttons
for handling calls
Call information is displayed in this panel
MaxOutlook status barDial field
MaxOutlook folder in
Microsoft Outlook Tabbed pages

MaxOutlook Manual 11
Getting Started
If you checked Enable IPTalk when you logged in, two more buttons on the
status bar let you mute the call and control the volume.
Note: If you are running Outlook 2010, you will adjust the volume by
clicking the arrow and choosing a volume level from 0 (muted) to
100 (loudest).
You can customize the MaxOutlook display: select the toolbar buttons,
columns, and tabs you need and their order of appearance; and sort
columns in ascending or descending order. See “Customizing the Display”
on page 17.
Status Bar
From the status bar you can do the following:
•See the extension you’re logged into.
When a call is ringing your extension, the green ball changes to red
and the caller’s name (if available) and number appears.
•Change your activity state from the drop-down list. (See “Changing
Activity Status” on page 15.)
•See the number of unopened voice mails. Click this button to open the
Voicemail tab.
•Turn Do Not Disturb (DND) on and off. (See “Turning Do Not Disturb On
and Off” on page 16.)
Mute button Volume control

12 MaxOutlook Manual
•If you’re using IPTalk, you can mute the call (using the Mute toggle
button) and control the volume using the volume control.
•Configure MaxOutlook. (See “Configuring MaxOutlook” on page 51.)
•Open help.
Call Handling Toolbar
MaxOutlook’s call handling toolbar provides:
•A Dial field where you input the number to dial
•Buttons to connect, transfer, send a call to voicemail, conference,
hangup, send a call to AA (auto attendant), flash, record, redial, hold,
intercom, and enter an account code
Note: If you are running Outlook 2010, you will find all of the call controls
on the Add-Ins tab.
You can choose the buttons you want and the order in which you want them.
See “Customizing the Display” on page 17.
Mute button (toggle) Volume control
Dial field where you can
input the number to dial
Click the wrench to add or remove
buttons from the MaxOutlook call
handling toolbar

MaxOutlook Manual 13
Getting Started
Call Information Panel
The call information panel displays several columns of information about
calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
•AA—the call is being transferred to an auto attendant
•Busy—callee is busy or not available
•Call Pending—the call is placed into a workgroup queue
•Conference—the call is in conference
•Connect—the call is connected
•Dial Tone—a dial tone is present, and MaxOutlook is ready to dial out
•Error—receipt of an error tone
•Hold—the call is on hold
•Hold Pending— the call is being transferred or conferenced
•Idle—the extension is not in use
•Play VM—playing voice mail (The Duration field displays the duration
of the voice mail as it plays. The duration display does not reflect fast
forward or rewind.)
•Record—recording an introductory message
•Ringback—caller sees this state while the callee’s phone is ringing
•Ringing—an outgoing call is ringing another phone or an incoming call
is ringing your phone
Name—the name of the person on the other end of the call, if available
Number—the phone number at the other end of the call
Group—your workgroup number for this call
DNIS—the DNIS number, if appropriate
Duration—duration of the call
Conference—indicates the conference host
Tabbed Pages
Nine tabbed pages are available on the bottom half of the MaxOutlook
screen: Directory, Monitor, History, Contacts, Voicemail, Speed Dial,
Greeting, MeetMe, LinePark. (If you have enabled MaxCall, the MaxCall tab
is available also. MaxCall requires a license and is discussed in “Using
MaxCall” on page 71.)

14 MaxOutlook Manual
Directory—Lists the extensions of people at the company. Columns
include: Type (local, remote), Extension, Name, Activity, Department,
Location.
Monitor—A list of extensions you have chosen to monitor. Columns
include: State, Extension, Name, Activity, DND/FWD, Caller Name,
Number, Department, Location, DNIS, and Duration. See “Monitoring the
Activity of Other Extensions” on page 44.
History—A history of your incoming, outgoing, and missed calls. Columns
include: Direction (incoming, outgoing, missed), Number, Name, Date/Time,
Duration, DNIS, Group, and Note.
Contacts—A list of contacts you have added to your MaxOutlook. Columns
include: Name, Company, Business Phone, Mobile Phone, Email Address,
IM Address, Home Phone, OCS Presence. You can right-click on a contact
to pop up the contact’s information in Microsoft Outlook.
Voicemail—A log of unopened and opened voice mails left at your
extension. Columns include: Type, Number, Caller Name (if available from
extension information or from an external database), Date/Time, Duration,
and Note. See “Dealing with Voice Mail” on page 41.
Speed Dial—A list of speed dial numbers entered by the system
administrator and entered at the extension. Columns include: Type
(extension speed dial or system speed dial), ID, Name, Number, and Note.
See “Dialing Speed Dial Numbers” on page 25.
Greeting—From the Greeting tab, you can record and review greetings for
each Activity state. See “Recording Activity Greetings” on page 15.
MeetMe—From the MeetMe tab, you can schedule and monitor phone
meetings. See “MeetMe Conference” on page 31.
Line Park—Shows calls parked for line park groups that you are a member
of. You can pick up a parked call from the LinePark tab. Columns include:
Park (the Park ID), Extension, Caller Name, Number, DNIS, and Duration.
To park a call in MaxOutlook, click the Flash button on the call control tool
bar (you must customize your tool bar to display the Flash button), enter
#41 (system call park) or #31 (personal call park) in the dialer field, then click
the Connect button on the call control tool bar.