Altigen AltiTouch 500 User manual

AltiTouch 500™
Manual
Revised 03/2004 4290-0002-5.0

WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: [phone]
Fax: [phone]
E-mail: [email protected]
Web site: www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiContact Manager, AltiLink, AltiConsole,
AltiAdmin, Alti-IP 600, AltiTouch 500, Alti-MSCRM, Alti-VRPlayer,
AltiTouch 500, Zoomerang, and Dynamic Messaging are trademarks or
registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2004. All rights reserved.
Printed in U.S.A. 03/2004 4290-0002-5.0

AltiTouch 500 Manual i
Contents
Contents...........................................i
Warranty..........................................v
ImportantSafetyInstructions............................. vi
CHAPTER 1
Overview ..........................................1
Introduction ...........................................1
ControlsandFunctions ..................................1
PartsChecklist .........................................3
CHAPTER 2
Installation.........................................5
WallMounting.........................................7
CHAPTER 3
ConfiguringPhoneSettings...........................9
ChoosingTouchToneorPulseDialing......................9
AdjustingtheDisplayAngle ..............................9
AdjustingtheDisplayContrast ............................9
AdjustingtheRinger ....................................9
AdjustingtheDate/Time .................................9
Notes ...............................................10
CHAPTER 4
Phone Functions . . . ................................11
MakingaCall.......................................11
EditingTelephoneNumberbeforeDialing ................11
Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
AdjustingHandsetReceiverVolume.....................12
Adjusting Headset Receiver Volume . . . . . . . . . . . . . . . . . . . . . 12

AltiTouch 500 Manual ii
Adjusting Speakerphone Receiver Volume . . . . . . . . . . . . . . . . 12
Receiving a Call Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Switching Between the Handset and the Speakerphone . . . . . . 13
Switching Between the Headset and the Speakerphone. . . . . . . 13
Switching Between the Handset and the Headset . . . . . . . . . . . 14
Redialing ..........................................14
Accessing Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MutingaCall.......................................15
TelephoneDirectory..................................15
CallerID...........................................19
InUseIndication....................................21
MessageIndication...................................22
UNAVAILABLE, PRIVATE CALL and ERROR Messages. . 22
InCaseofDifficulty ...................................22
Resetting Your Telephone's Programming . . . . . . . . . . . . . . . . 22
MaintenanceInformation..............................23
Troubleshooting.....................................23
CHAPTER 5
UsingtheAltiGenVoiceMailSystem..................25
LoggingIn ..........................................25
RemoteLogin.......................................26
AboutPasswords....................................27
Transfer to AltiGen Voice Mail System Feature . . . . . . . . . . . . 27
Returning to Auto Attendant/IVR from the AltiGen Voice Mail
System..........................................27
AltiGenVoiceMailSystemMainMenuOptions.............28
ListeningtoMessages................................28
SendingMessages ...................................30
Making a Call from within the AltiGen Voice Mail System . . . 30
PersonalOptions ......................................31
RecordingGreetings..................................31
ChangingyourPassword..............................32
UsingMessageNotification............................33
UsingReminderCalls ................................34

AltiTouch 500 Manual iii
CallForwarding.....................................35
FeatureTips ........................................35
UsingDistributionLists...............................36
DynamicMessaging....................................37
Zoomerang.........................................38
PrivateMessaging....................................39
AppendixA-UserReference ........................41
Basic Phone Operation................................41
Index.............................................45

AltiTouch 500 Manual iv

AltiTouch 500 Manual v
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in material
and workmanship during the warranty period. If a product proves to be defective in material
or workmanship during the warranty period, AltiGen Communications will, at its sole option,
repair, refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from the
date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
b) Repair or attempted repair by anyone not authorized by AltiGen Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or failure.
f) Use of supplies or parts not meeting AltiGen Communications’ specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:

vi AltiTouch 500 Manual
1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen
Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA numbers
are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN
(258-4436) or faxing an RMA form to 510-252-9738, attention to Customer Service. AltiGen
reserves the right to refuse return of any material that does not have an RMA number. The
RMA number should be clearly marked on the outside of the box in which the material is being
returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the malfunctioning product
will be repaired or replaced.
2. To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3. For additional information contact your AltiGen Dealer or AltiGen Communications, Inc.
via e-mail at [e-mail].
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen
Communications dealer for warranty information and services.
Important Safety Instructions
Before using your telephone equipment, basic safety precautions should always be followed
to reduce the risk of fire, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the telephone jack and the power outlet before cleaning. Do
not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, such as near a bathtub, sink, laundry tub, in a wet
basement, or near a swimming pool.

AltiTouch 500 Manual vii
5. Do not place this product on an unstable cart, stand, or table. Serious damage may result
if the product falls.
6. Slots or openings in the cabinet and the back and bottom are provided for ventilation to
protect the phone from overheating. These openings must not be blocked or covered.
The product should never be placed near or over a radiator or heat register.
7. This product should be operated only from the type of power source indicated on the
marking label.
8. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it. Do not attach the power cord to building
surfaces.
9. Do not overload wall outlets and extension cords as this can result in the risk of fire or
electric shock.
10. Never push any objects into this product through cabinet slots as they may touch
dangerous voltage points or short out parts that could result in a fire or electric shock.
Never spill liquid of any kind on the product.
11. If this product does not operate normally, see the “In Case of Difficulty” section in this
owner's manual. If you cannot resolve the problem, or if the product is damaged, refer
to the “Limited Warranty” section of this owner's manual. Opening the product or
reassembling it incorrectly may expose you to dangerous voltages or other risks, and will
void the warranty.
12. Unplug this product from the wall outlet and refer servicing to qualified service
personnel under the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions.
e. If the product has been dropped or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance.
13. Avoid using a telephone during an electrical storm. There may be a remote risk of
electric shock and/or hearing damage from lightning.
14. Do not use the telephone near a gas leak even to report the leak.

viii AltiTouch 500 Manual

AltiTouch 500 Manual 1
C HAPTER 1
Overview
Introduction
Congratulations on the purchase of your new telephone. It has been
manufactured to very high quality standards for convenient and reliable
service. This telephone can be used with “Call Identification (Caller ID)
Service” that is provided by the AltiGen phone system. When used with
these services, your telephone displays the telephone number or the
telephone number and name of each caller before you answer the call
allowing you to screen your calls.
In addition to Caller ID services, if the AltiGen phone system turns on
message waiting service in the line, voice mail waiting indicators will
inform you there is a message waiting in your voice mailbox.
Controls and Functions
Figure 1. AltiTouch 500

AltiTouch 500 Manual 2
1. LCD display
2. Hook switch
3. Telephone keypad
4. Volume - to adjust receiver volume for handset, speaker, and headset
5. Message light - visual message waiting indicator
6. button - to adjust LCD contrast
7. In Use - line in use indicator
8. !- to review upward from the oldest caller ID record
9. "- to move cursor left during programming
10. #- to review downward from the newest caller ID record
11. $- to move cursor right during programming
12. Dial/Enter button - to dial number displayed or to accept entry
13. Directory button - to begin using directory features
14. Flash button - during a call, to access calling features
15. Hold with indicator -toputacallonhold,LEDisonwhenactive
16. button - to connect or to disconnect voice path to headset
17. Redial/Pause button
18. Mute with indicator - to mute transmitter, LED is on when active
19. Goodbye - to hang up a call at any time
20. Speaker - to activate or to deactivate speakerphone
21. Menu button - to set telephone operation parameters
22. Save - to begin programming of memory buttons or directory
23. Delete - to delete one or all records in caller ID log or directory
24. M1- programmable memory button
25. M2 - programmable memory button
26. M3 - programmable memory button
27. M4 - programmable memory button
28. M5 - programmable memory button
29. M6 - programmable memory button
30. M7 - programmable memory button

AltiTouch 500 Manual 3
Parts Checklist
Remember to save your sales receipt in case you ever need warranty
service. Check to make sure your package includes the items described
below:
1. Telephone Base/Wall Mount Bracket
2. AC/DC Adapter
3. Telephone Handset
4. Handset Cord
5. Telephone Line Cord
6. KeyCardInsert(2)
Make sure you have a modular wall jack near the place you have chosen to
install the telephone. If you have an older phone jack, you will need to buy
a modular jack adapter.

AltiTouch 500 Manual 4

AltiTouch 500 Manual 5
C HAPTER 2
Installation
These steps describe procedures for installing and configuring the
AltiTouch 500:
1. Plug one end of the flat telephone line cord into the line jack on the
back of the phone where it is labeled TEL.LINE andplugtheother
end into your modular telephone wall jack.
2. Connect the AC adapter to an electrical wall outlet and then connect
the AC adapter plug to the “DC 9V” jack on the back of the phone. Use
only with a Class 2 power source, plug polarity, 9V DC, AC adapter.
Figure 2. AltiTouch 500 Connections
3. Connect one end of the coiled Handset Cord to the jack on the left side
of the phone and connect the other end of the coiled Handset Cord to
the jack on the handset
4. If you wish to use an Answering Machine, Modem, Fax Machine or
other devices along with your Caller ID telephone, you may plug one
of these devices into the DATAjack on the right side of the phone. The
important thing to remember is that for the Caller ID features to work
properly the Caller ID telephone must be plugged directly into the wall
jack and other devices must be plugged into the Caller ID phone.
5. Selecting a language

AltiTouch 500 Manual 6
When the phone is powered up for the first time, the display flashes
“SELECT LANGUAGE”and“>1 = ENG 2=ESP.”
To select English,pressthe1button.
To select Spanish,pressthe2button.
Then, press the Dial/Enter button to
confirm the selection.
6. Program your area code
a. After selecting the language, the
display flashes “ENTER AREA
CODE”and“7 DIGITS DIAL.”
b. If you dial your local calls using 7
digits (e.g., 555-1212), then enter
your local area code, press the Dial/
Enter button, and go to Step C.
If you dial your local calls using 10
digits (e.g., 510-555-1212), then
enter “000” as the area code for 7
digits dial, and press the Dial/Enter
buttontogotoStep C.
c. The display flashes “ENTER
AREA CODE”and“10 DIGITS
DIAL.”
Enter the area code(s) for numbers
that you dial using ten digits (e.g.,
408-555-1234). You can store up to
three area codes for ten-digit
dialing.
Press Dial/Enter when you are
done. If there are no other numbers
you dial using ten digits, then press
Dial/Enter.

AltiTouch 500 Manual 7
7. The display indicates the “OUTSIDE
ACCESS?”prompt.
a. If you don't need to dial a number to
access an outside line, press the Dial/
Enter buttonandgotoStep 8.
b. Alternatively, enter the trunk access
code (up to 4 digits), press the Dial/
Enter buttonandgotoStep 8.
c. If you enter a trunk access code by
mistake, press the Delete button or
the "button to delete the digits.
The trunk access code will be automatically dialed prior to any number
over 6 digits stored in the caller ID memory only.
Note: Numbers stored in the directory or as programmable keys
will not have the trunk access code automatically dialed —
you will need to include the trunk access code as part of the
dialing stream when storing numbers to the directory or
programmable keys.
A stored number with 6 or fewer digits is considered an internal
extension number. A PAUSE period or 3 seconds delay is inserted
automatically between the trunk access code and the phone number.
8. Press the Menu or Save button to save these operating settings and to
exit the menu mode.
9. After installation, lift the telephone's Handset and listen for the dial
tone. If there is no dial tone, check to make sure all cords are firmly
plugged into their jacks.
Note: Programming your area code will allow you to easily dial numbers
that are in your Caller ID list. See the Section “Calling Back a
Number from the Caller ID List” for more information on dialing
calls from your Caller ID list.
Wall Mounting
1. Turn the phone over so that youare looking at the bottom of the phone.
Insert tabs at the thin end of the wall mount bracket into the holes at
the rear of the phone bottom. Press and latch the tabs at the thicker end
of the wall bracket into holes at the frontend of phone. The back of the

AltiTouch 500 Manual 8
phone should then have two round plastic holes that can be used to
hang your phone on the wall.
Figure 3. Wall Mounting - Back View
2. Use the two round holes to hang the phone on the wall plate on your
wall.
Figure 4. Wall Mounting - Side View
Important:If you do not wish to mount your phone on the wall, the Wall
Mount Bracket can be reversed to raise the angle ofthe phone's
display when sitting on a table or desk.

AltiTouch 500 Manual 9
C HAPTER 3
Configuring Phone Settings
Choosing Touch Tone or Pulse Dialing
The switch to select tone or pulse dialing is on the rear side of the phone.
Set the switch to TONE for tone dialing or set the switch to PULSE for
pulse dialing.
Important:If you are not sure how to set your phone, make a trial call
with “TONE” dialing. If the call is connected, leave the switch
set to “TONE” dialing. Otherwise, set the switch to “PULSE”
dialing.
Adjusting the Display Angle
You can optimize the LCD display by adjusting the viewing angle. To
adjust the LCD viewing angle, move the rear edge of the LCD module up
or down.
Adjusting the Display Contrast
The display can be adjusted to suit the light level of your room and your
viewing preference. To make the contrast of the display lighter or darker,
press the button to the right of the screen until the desired contrast is
reached.
Adjusting the Ringer
The switch to select the ringer is on the rear side of the phone. Set the
switch to Hi for a loud ring, Low for a low ring or Off to turn off the ringer.
Adjusting the Date/Time
Thedateandtimeareautomaticallysynchronizedwhenyourfirst incoming
call is received. Synchronizing your clock is part of the Caller ID service
you subscribe to and requires no extra setting up.

AltiTouch 500 Manual 10
Notes
• In order for the intercom feature to work, the Enable Loop Current
Break option should be selected in Triton Trunk Configuration
dialog box in AltiWare Administrator. Enabling this parameter allows
the AltiTouch 500 to disconnect the speaker automacally when the
remote end hangs up.