Altus Pro ears ultra series User manual

CONGRATULATIONS, you have just purchased

the ﬁnest, most advanced hearing protection/

enhancement system available today.

Your PRO EARS were manufactured from the

highest quality materials utilizing cutting edge

technology. Each unit is designed to provide

you with years of exceptional service with

a minimum of maintenance.

ULTRA Series

PRO Series

GOLD Series

ULTRA Series:

• Special Replaceable, ProForm Leather™Ear Seals for the ultimate in comfort

and conformity for the tightest noise elimination seal.

• Comfortable, adjustable, padded Headband.

• Modular Design for easy care.

• Slim contoured and Full cup designs to t your need.

• 1 Year Warranty.

• Variety of colors and patterns to choose from.

PRO Series:

• World’s Only DLSC™Technology protects hearing while letting you hear

softer sounds.

• Fast ‘Attack Time’ – reacts/recovers in less than 5.5 milliseconds.

• Stereo for true directional sound detection. Multi-directional mics provide

360 degrees of hearing.

• Independent Volume Controls. No connecting wires between cups to snag

or break.

• Special Replaceable, ProForm Leather™Ear Seals for the ultimate in comfort

and conformity for the tightest noise elimination seal. No plastic, no vinyl,

no sweat.

• Comfortable, adjustable, padded Headband.

• Modular Design for easy care.

• Slim contoured, cup designs to t your need.

• 200 hours minimum battery life. Common ‘N’ Size Alkaline.

• BATTERIES INCLUDED.

• Improved Battery Retention.

• 3 Year Warranty.

• Proudly MADE IN THE USA.

GOLD Series includes all features of the PRO Series plus:

• Receiver/Input capabilities for: AM/FM Radio, CD or MP3 Player, many FRS

radios or other electronic Communication/Entertainment Devices using

a 3.5 ‘mini jack’. Audio cord supplied.

• Exclusive 8-Bit Micro-Processor instantly performs a Complete Systems

Diagnostic.

• Special frequency muting built in to the circuit board to reduce wind noise.

• Fully enclosed, Military Grade Circuit Boards for protection against the elements.

• Gold Connectors for the highest audiophile sound quality ever.

• LED indicator on Circuit Board shows you working order.

• Programmed Auto-Shut Off. Your unit will automatically shut itself off

after 4 hours of operation without adjusting volume.

• Low Battery Indicator. Warns you when the battery is getting low.

• World’s Only DLSC™Technology protects hearing while letting you hear

softer sounds.

• Programmable/Automatic Gain Control (AGC™). Available in all GOLD

models only.

• Fast ‘Attack Time’ – reacts/recovers in less than 1.5 milliseconds.

The fastest in the industry!

• 5 year warranty.

PRO EARS GOLD SERIES

Our system has been designed to provide two main functions. First, they are

the most advanced systems made today for protection against high decibel

noise and the vibrations that can damage hearing. Secondly, they are used

to enhance hearing both in sound clarity and range.

In addition to the standard features the ‘GOLD’ Series also offers some new

advanced features such as:

• 8-Bit Micro Processor performs an instant and complete diagnostic of all

electronic components in your unit. It performs up to 10,000 diagnostics per

second when you turn the cup’s volume control knob on. An LED (light

emitting diode) in the cup (behind the foam ﬂap) will also light during the

Micro Processor’s diagnostic. If the test nds all electronics in proper working

order the LED will automatically extinguish and your unit will go to the ON

stage. Test time is approximately 5 seconds. If there is a diagnostic failure

the LED will shut off and the unit will not be activated.

• Audible Battery Life Indicator. When your batteries reach 60% remaining life

the unit will emit an audible beep. The unit will continue to beep as the battery

life reduces to 10% at which point you will hear a series of beeps. At this point

you should replace the batteries.

• Auto Shut-Off feature that will shut the unit off every four hours. The timer is

activated when the unit is turned on. If wearing the unit during shut off; simply

turn off, wait 2 to 3 seconds and turn back on. Doing this will allow you to

continue to use the unit and reset the automatic shut-off. If you have stored the

unit without turning it off and the Auto Shut-Off feature will activate.

• All PRO EARS electronic models use an advanced high-speed compression

and limiting circuit coupled with an ultra, low noise ampliﬁcation system.

This incredible ‘DLSC’™Technology (Dynamic Level Sound Compression)

with FSS™ (Full Spectrum Sound) circuitry instantly reacts in less than 1.5

milliseconds to high impulse noise by ‘compressing’ loud noise impulses

starting at a safe 82 dB. Unlike other makes that react to loud noise impulses

by ‘shutting off’ the amplication system, leaving gaps or dead spots in

hearing, or reducing the volume input level which reduces all sounds,

the PRO EARS user hears every sound safely, without interruption while

being fully protected against damaging noise levels. PRO EARS also use

advanced, electronic condenser microphone technology to improve proximity

of sound even in high noise environments. Because the amplication operates

continuously, even when the compression circuit is activated, you will

hear quieter sounds at an amplied level of up to 82 dB.

• PRO EARS feature the latest Surface Mount Design and Active Sound

Control technology with the highest available ‘Audiophile’’ (stereo) quality,

to provide the best in acoustic protection. The GOLD Series also incorporates

Gold Connectors proven to be the best metal for conduction of sound.

This adds to the incredible sound quality for a natural, clear sound experience.

PRO EARS also feature ‘DSR’™ (Dynamic Sound Range) that lets you hear

every sound, crisp, clear and distortion free, close and far away.

The combination of these technologies provide you with safety and sound

clarity unattainable with any other make, at any price

OPERATION:

A) Adjust Fit – (ALL Models)

The headband may be adjusted

to ensure the cups ﬁt correctly

around the ears by sliding the

headband apart. With the slider

arms fully closed place the

headband directly in the middle

of the head. Slowly adjust one

slider arm at a time as needed to

ensure each cup is fully covering

your ear. The two slider arms

should be equidistant from the

headband to ensure the best t. Be sure the headband is resting snugly against

the top of your head. The special, replaceable ProForm Leather™ Sealing Rings

are made for maximum comfort and noise protection. There should be no gaps

between the ear seal and your head. For best t ensure your hair is not under

the ear seal. To test for a good seal, run your index ﬁnger around the area

between the ear seal and your skull and ensure there are no gaps.

B). Batteries – (ALL Electronic Models) All PRO EARS electronic models come

equipped with four ‘N’ size 1.5 volt batteries, two for each cup (some Pro Tac

Gold models operate on Lithium 123a batteries). Alkaline batteries provide the

best service. To install, turn the volume controls to the OFF position. Carefully

pull the foam ﬂap on the inside of the cup down to reveal the battery holder.

Remove the old batteries, insert the new batteries with negative to negative and

positive to positive side. The correct polarity is marked in the battery holder.

Once batteries are installed, carefully replace foam in the ear cup. We

recommend the volume controls be turned to the ‘Off’ position when not in

use. Gold Series models have an Auto Shut-Off feature which will help save

battery life if you forget to turn off the unit.

C). Adjust volume – (All Electronic Models) Before putting on your PRO EARS

turn the two Volume Control knobs to the ‘Off’ position. Turn on the Volume

Controls and adjust as needed for comfort. We recommend to adjust each

Volume Control separately. Turn on the right side only. Adjust the volume so

that you can hear your external environment as if you were not wearing a

hearing protector. Without further adjustment to the volume, remove the right

cup from your ear and adjust the left Volume Control knob until you can hear

as if you were not wearing a hearing protector. Place both cups on your ears.

Both sides should now be adjusted for true stereo sound based on your

individual hearing ability and purpose. To increase the Gain, slowly increase

the Volume Control.

D). Storage – (All Models) It is recommended that your PRO-EARS be placed

in a protective bag or hard case for storage and travel. Suitable carrying bags

and cases are available by calling 1-800-891-3660 or visiting our store on line

www.proears.com.

E). Changing the headband – One of the advantages of PRO EARS hearing

protection is the modular construction. The headband is designed to provide

optimal comfort without sacricing performance. Over time the headband can

become elongated and reduce necessary compression for good performance.

Replacement headbands are available at www.proears.com. To change the

headband simply separate the yoke from the cup by pulling the prongs, one at

a time, from the grommets on each side of the cup. (DO NOT separate the yoke

from the headband sliders as these are VERY difcult to reconnect!). Replace-

ment headbands will be shipped with yoke and sliders connected. Be sure

not to lose the grommets on each side of the cup as these are necessary

to maintain optimal performance.

F). Changing the ear seals – The

high performance ear seal should

be replaced if the outer surface

becomes stiff, cracked or damaged.

Depending on use, storage and

wear conditions we recommend the

ear seals be replaced every 6 to 18

months. New ear seals can be obtained at www.proears.com. To replace the

ear seal simply insert a ﬂat head screw driver inside the cup, between the hard

plastic ﬂange of the ear seal and the cup and give a slight twist. The ear seal

should separate from the cup with a gentle motion. Be careful not to damage

the electronics or the speaker.

G). Program (Gold Series Only) –

PRO EARS Gold Series models

have two internal circuit board settings. Pins

or jumpers are used to program the circuit

boards for optimal Sound Quality from

external sources and GAIN settings. The

nternal settings are completely independ

ent

of the outer volume control knob.

Gain Jumper:

The GAIN jumper selects the units front end gain, The jumper should be set to

the LOW position for most conditions and uses. This includes shooting range

target practice, outdoor shooting events, etc.

The HIGH gain setting is designed for use when hunting and any other event

where more gain is required, the gain is 2X in this mode.

Audio Select Jumper:

The AUDIO SEL jumper PIN is used to route the external audio to the nal

ampliﬁer via a direct route if set to MP3 or via the sound compressor if set

to RADIO mode.

The MP3 mode will give the best sound for music as the audio bypasses the

compression circuit. When external audio is run through the compression

circuit some of the high notes can become clipped. External sounds, not

generated by the MP3 player will continue to compress if above 82 dB.

The volume for the MP3 player is controlled by your external device, not the

PRO-EARS volume control knobs. We recommend you set your external device

to a low, comfortable setting to protect your hearing and adjust your Pro Ears

Volume Controls to allow you to remain aware of your surroundings.

The RADIO mode is to be used with two-way radios, scanners or any type of

communication device in which quiet is more important than sound replication.

In this mode the audio is routed via the sound compressor, compressing the

Diagram A

loud peaks and leveling the audio. External sounds, not generated by the radio

player will continue to compress if above 82 dB. The volume for the radio

player is controlled by your external device, not the Pro-Ears volume control

knobs. We recommend you set your external device to a low, comfortable

setting to protect your hearing and adjust your Pro Ears Volume Control

to allow you to remain aware of your surroundings.

*Changing the Jumper setting is a delicate operation. Altus Brands is not

responsible for damage caused as a result of this procedure.*

To avoid damage, please read all the instructions BEFORE adjusting

the pin settings.

Changing Jumper settings - When looking at the battery holder and circuit

board, the left set of three pins are for setting an external music source (as

shown). When the black jumper is covering the left and center pins (MP3),

the source is set for optimal sound replication from an externally connected

device. When the jumper is covering the center and right pin (RADIO) the

external sound source is routed through the compression circuit prior

to the speaker. The jumper must always be covering two pins.

The 2nd set of pins located on the right side of the circuit board are for GAIN

Level (as shown). When the jumper is covering the left and center pins the

GAIN is on HIGH. When the jumper is covering the center and right pin the

GAIN is set to LOW. The GAIN comes factory pre set to the LOW position

(excluding Stalker and Sporting Clay models which are factory preset to HIGH).

Prior to making a change to these settings ensure your Pro-Ears are in the

off position. You will see that there are two easy grab tabs or jumpers, each

covering two pins. To make the desired change pull the jumpers straight up

with your ﬁngers or a set of tweezers or a small pair of needle nose pliers,

move the jumper over to the desired pins and push the jumper straight down

onto the pins. Be careful not to apply to much pressure and stop when jumper

is fully seated.

Generally users are able to adjust the pin settings without removing the ear seal

and internal noise attenuating foam which covers the battery compartment.

In some cases people nd it is necessary to remove the ear seal and noise

attenuating foam to obtain a clearer access to the PINs. If you nd this necessary

please follow the instructions for changing the ear seals. (See Diagram A).

If damage occurs to either the foam or the ear seal please contact our Service

Department as these materials are critical to the safe use of this product. Hearing

damage could result from use with damaged or torn ear seals and foam.

IMPORTANT!

1). PRO EARS are extremely durable however it is not advisable to expose them

to extreme heat or cold or direct moisture as this can damage the electronics.

2). Check to ensure batteries are in good condition. Even though PRO EARS

use extremely long life batteries it is advisable to always carry a spare set.

3). The condition of the ear seal is critical to obtaining the reported level of noise

reduction. Be sure to replace your ear seals if they become damaged or worn.

TROUbLEShOOTING

We offer this section so that you may evaluate and possibly correct any

problem you may have with your PRO EARS before contacting customer

service. If it becomes necessary to return anything for service, please call our

Service Department at 800-891-3660 to obtain an RMA (Return Merchandise

Authorization) before shipping.

1. No Sound – Check the batteries. While we actually receive a low number of

Warranty returns, over half of the units returned are battery related. Please

make sure the batteries are the correct ‘N’ Size, 1.5 volt (or Lithium 123a for

certain Pro Tac Gold models) are in good working order, and are facing in the

proper direction. The spring end in the battery box is the negative end of the

battery (as marked in the battery box). Many of the battery problems occur

when using the wrong batteries. There is a similar sized, 12 volt battery on

the market that is the same length with a slightly smaller diameter. Using the

wrong model battery will void your warranty. Use only the ‘N’ size, 1.5 volt

battery (or Lithium 123a for certain Pro Tac Gold models).

2. Sound is intermittent – Batteries are weak or not properly seated in the

battery holder. Replace the batteries.

3. Sound is not clear or is distorted – Batteries are weak. Replace the batteries.

4. Hear a beeping sound – (Gold models only) This is the low battery warning

signal. See Audible Battery Life Indicator in the Operation Section of this manual.

5. Sound when using the MP3 player is “clipped” – Make sure the Jumpers

have not become dislodged and are set to MP3. All PRO EARS Gold electronic

models use jumpers on the circuit board to allow you to customize the sound

from an external source. To make sure the Jumpers have not become

dislodged, open the foam battery ap in the ear cup and inspect the Jumpers.

The Jumpers are located below the battery box. Make sure a Jumper is

covering both the pins marked Radio or MP3 as desired.

6. Insufﬁcient Ampliﬁcation or Gain – Check the Jumper settings. All PRO

EARS Gold Series models have a special, internal set of Connector Pins or

Jumpers that are used to alter the circuit board Gain settings. These Jumpers

are independent of the volume controls. The internal sensitivity is set at the

factory to a low for the Gold Series.

7. Noise attenuation has decreased – The cups need to ﬁt securely around

your ear to obtain maximum noise attenuation. The ear seal material used in

all PRO EARS is designed for maximum comfort and effectiveness. Like a set

of high speed tires on a racing car, these high performance ear seals need to

be replaced periodically to maintain their effectiveness. If the ear seal feels

rough or is cracked, replace immediately. Hair or eye glasses can create a gap

between the ear seal and the head. The ear seal is designed to limit the impact

of wearing glasses but cannot eliminate the gap. Try wearing a glasses with

thinner or atter stems. Good headband compression is also necessary for

a proper t. Our headbands are designed to provide sufcient compression

to be effective but not too much compression to cause headaches. Over time

the headband can stretch out and may need to be replaced.

8. Input or Output feature does not work – Check to ensure the external device,

radio, CD Player, Tape Player etc, is working properly. If there is still a problem,

check to make sure the connecting wires are not damaged and the connection

itself is secure. If the unit is still not working properly it may be necessary to

return the unit to the factory. See “return procedure”.

9. Moisture entered the electronics compartment – All circuit boards are

sealed against moisture during the manufacturing process however, this is

an electrical device and all effort should be made to protect against exposure

to excessive moisture from rain, snow, etc. Should the unit be exposed to

moisture it will be necessary to allow the unit to dry overnight, naturally.

If this is done, the unit should work normally once fully dried. CAUTION:

NEVER DRY YOUR PRO-EARS UNIT WITH AN ELECTRONIC HAIR DRYER OR

OTHER ARTIFICIAL MEANS. THIS COULD RESULT IN DAMAGE TO THE UNIT!

IF your PRO EARS do not resume normal operation contact our Service

Department for assistance.

If, after reviewing the troubleshooting information provided above, you still

have a question about your PRO EARS, please call our Service Department

at 800-891-3660 between 8:30AM-5:00PM EST, or send an email to Service@

Pro-Ears.com. Many times it is possible to rectify your problem over the

phone. However, if it is necessary to return the unit(s), you will be given an

RMA number for return. Because of the low rate of repairs/returns, your PRO

EARS will normally be repaired and shipped back to you within 1 week of

receipt. Please see the Warranty section to ascertain what repairs are covered

without cost.

PARTS LIST

HB1 – Head Band

CN1 – Control Knob

MC2 – Microphone Cover

HY6 – Maintenance Kit for; PRO-MAG & PRO-SLIM Series; Ultra 28;

Ultra 33 & Ultra Pro

HY7 – Maintenance Kit for; Predator & Ultra 26; Pro Tekt and Pro Tac Plus;

Pro 300; Ultra Sleek

HY8 – Maintenance Kit for; STALKER & CLAYS

Maintenance Kit Includes: (2) ProForm Leather™Sealing Rings,

plus (2) New Interior Foam and (2) foam Mic Covers.

GOLD SERIES – 5 YEAR LIMITED WARRANTY

All PRO-EARS Gold Series models carry a full Five (5) Year Warranty on the electronics

and One (1) Year on other materials and workmanship from the date of purchase. Items

covered by the Five Year Warranty include circuit board, microphone, potentiometer and

ear cups. To be valid, The Warranty Card Registration information must be submitted

on line at www.Pro-Ears.com and go to the customer service menu and then click on

product registration. Should you forget to register you Pro Ears on-line then you will

be required to show proof of purchase prior to any warranty repair. We recommend

that you do this now while you have your receipt.

We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms

and Conditions (go to: http://www.proears.com/store/pg/52-Repairs.aspx to read the full

Terms & Conditions) and will then return postpaid. This Warranty is limited to the

original purchaser only. ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup

grommets, sealing rings, microphone covers, foam battery covers, volume control

knobs, batteries, battery terminals. The warranty does not cover corrosion damage

caused by dead or weak batteries, damage caused by dropping, water, normal wear,

intentional or unintentional damage, loss or breakage caused by abuse, misuse or

accident. The warranty is void if your unit has been altered or unauthorized service work

has been attempted. All Pro Ears electronic protectors require N size 1.5 volt batteries.

Using any other size voids this warranty.

For service under this Warranty, you must ﬁrst call for an RMA (Return Merchandise

Authorization) number. Explain to the Customer Service Representative exactly what the

symptoms are. We may be able to correct the problem over the phone without a return.

If it is necessary, return the defective unit postpaid, with the RMA number on the

outside of the box. In most cases, the product will be repaired or replaced and

shipped back to you within three working days. Please provide as much detail as

possible regarding the problem you are experiencing. Also provide return shipping

and contact information. Warranty repairs will be returned to you via ground

transportation. The entire unit, including batteries , must be returned for proper

evaluation. Do not return only the non-functioning part.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE

REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR ANY INCIDENTAL,

SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED

WARRANTY ON THIS PRODUCT OR RESULTING FROM THE USE OR UNAVAILABILITY

OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY

IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS WARRANTY SUPERCEDES

ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential

damages, or allow limitations on how long an implied warranty lasts, so the above

limitation may not apply to you. This warranty gives you speciﬁc legal rights,

and you may have other rights which vary from state to state.

NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for

maximum comfort and efﬁciency. Due to this highly specialized material, they

require greater care. It is recommended that these items be replaced every

6 to 15 months depending on use and climate. These items are available in our

Maintenance Replacement Kit and may be purchased at your local PRO EARS

retailer, or call: 1-800-891-3660. Order on line at www.pro-ears.com.

PRO SERIES – 3 YEAR LIMITED WARRANTY

All PRO-EARS Pro Series models carry a full Three (3) Year Warranty on the electronics

and One (1) Year on other materials and workmanship from the date of purchase. Items

covered by the Three Year Warranty include circuit board, microphone, potentiometer

and ear cups. To be valid, The Warranty Card or On-Line Registration must be ﬁlled

out and sent to PRO-EARS Customer Service with a copy of a dated sales receipt

within thirty (30) days of purchase.

Should you forget to register you Pro Ears on-line

then you will be required to show proof of purchase prior to any warranty repair.

We recommend that you do this now while you have your receipt.

We will either repair or replace the item in accordance with the Pro-Ears Repairs Terms

and Conditions ( go to: http://www.proears.com/store/pg/52-Repairs.aspx to read the full

Terms & Conditions) and will then return postpaid. This Warranty is limited to the

original purchaser only. ITEMS NOT COVERED BY THE WARRANTY INCLUDE: ear cup

grommets, sealing rings, microphone covers, foam battery covers, volume control

knobs, batteries, battery terminals. The warranty does not cover corrosion damage

caused by dead or weak batteries, damage caused by dropping, water, normal wear,

intentional or unintentional damage, loss or breakage caused by abuse, misuse or

accident. The warranty is void if your unit has been altered or unauthorized service work

has been attempted. All PRO EARS electronic protectors require N size 1.5 volt batteries.

Using any other size voids this warranty.

For service under this Warranty, you must ﬁrst call for an RMA (Return Merchandise

Authorization) number. Explain to the Customer Service Representative exactly what the

symptoms are. We may be able to correct the problem over the phone without a return.

If it is necessary, return the defective unit postpaid, with the RMA number on the

outside of the box. In most cases, the product will be repaired or replaced and shipped

back to you within three working days. Please provide as much detail as possible

regarding the problem you are experiencing. Also provide return shipping and contact

information. Warranty repairs will be returned to you via ground transportation. The

entire unit, including batteries , must be returned for proper evaluation. Do not return

only the non-functioning part.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE

EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE FOR

ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY

EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING FROM THE

USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE EXTENT PROHIBITED

BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS HEREBY DISCLAIMED. THIS

WARRANTY SUPERCEDES ALL OTHER WARRANTIES ASSOCIATED OR INCLUDED

WITH THIS PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential

damages, or allow limitations on how long an implied warranty lasts, so the above

limitation may not apply to you. This warranty gives you speciﬁc legal rights,

and you may have other rights which vary from state to state.

NOTE: Soft Foam Sealing Rings and Inner Foam components are designed for maximum

comfort and efﬁciency. Due to this highly specialized material, they require greater

care. It is recommended that these items be replaced every 6 to 15 months depending

on use and climate. These items are available in our Maintenance Replacement Kit

and may be purchased at your local PRO EARS retailer, or call: 1-800-891-3660.

Order on line at www.pro-ears.com.

ULTRA SERIES – 1 YEAR LIMITED WARRANTY

All PRO-EARS Ultra Series models carry a full One (1) Year Warranty on materials

and workmanship from the date of purchase. To be valid, The Warranty Card or

On-Line Registration must be ﬁlled out and sent to PRO-EARS Customer Service

with a copy of a dated sales receipt within thirty (30) days of purchase.

Should

you forget to register you Pro Ears on-line then you will be required to show proof of

purchase prior to any warranty repair. We recommend that you do this now while you

have your receipt.

We will either repair or replace the item in accordance with the PRO-EARS Repairs

Terms and Conditions (go to: http://www.proears.com/store/pg/52-Repairs.aspx to

read the full Terms & Conditions) and will then return postpaid. This Warranty is

limited to the original purchaser only. ITEMS NOT COVERED BY THE WARRANTY

INCLUDE: ear cup grommets and sealing rings. The warranty does not cover damage

caused by dropping, water, normal wear, intentional or unintentional damage, loss or

breakage caused by abuse, misuse or accident. The warranty is void if your unit has

been altered or unauthorized service work has been attempted.

For service under this Warranty, you must rst call for an RMA (Return Merchandise

Authorization) number. Explain to the Customer Service Representative the defect.

We may be able to correct the problem over the phone without a return.

If it is necessary, return the defective unit postpaid, with the RMA number on the

outside of the box. In most cases, the product will be repaired or replaced and

shipped back to you within three working days. Please provide as much detail as

possible regarding the problem you are experiencing. Also provide return shipping

and contact information. Warranty repairs will be returned to you via ground

transportation. The entire unit must be returned for proper evaluation. Do not return

only the non-functioning part.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE

EXCLUSIVE REMEDY OF THE CONSUMER. PRO EARS SHALL NOT BE LIABLE

FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR BREACH

OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT OR RESULTING

FROM THE USE OR UNAVAILABILITY OF THIS PRODUCT, EXCEPT TO THE

EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS

PRODUCT IS HEREBY DISCLAIMED. THIS WARRANTY SUPERCEDES ALL

OTHER WARRANTIES ASSOCIATED OR INCLUDED WITH THIS PRODUCT.