Amanda Vdex-40 Instruction Manual

Vdex-40

Installation & Administration

Version 1.3f

Table of Contents

CHAPTER 1: OVERVIEW..............................................................................................6

CHAPTER 2: PHYSICAL CONNECTIVITY................................................................6

CHAPTER 3: ASSIGNINGA STATIC IP ADDRESS TO VDEX.............................7

CHAPTER 4: RUNNING THE VDEX QUICK START WIZARD..............................8

CHAPTER 5: LOGGING IN TO THE MANAGEMENT CONSOLE DRUID.........12

CHAPTER 6: ADMINISTRATION...............................................................................13

CHAPTER 7: ADDING EXTENSIONS.......................................................................14

Customizing SIP/IAX Settings for each Extension:...........................................................................................15

CHAPTER 8: SIP PHONE CONFIGURATION.........................................................16

X-Lite Soft Phone (SIP) Configuration Settings.................................................................................................16

CHAPTER 9: CREATING IVR MENUS (AUTO ATTENDANTS)..........................19

Recording IVR Message Sounds...........................................................................................................................19

CHAPTER 10: INBOUND CALL ROUTING.............................................................21

Adding Inbound Call Routes..................................................................................................................................21

CHAPTER 11: OUTBOUND DIALING.......................................................................24

CHAPTER 12: CREATINGCONFERENCE ROOMS.............................................26

CHAPTER 13: VOICEMAIL.........................................................................................27

Voicemail Parameter Definitions:.........................................................................................................................27

CHAPTER 14: CALL FORWARDING.......................................................................29

CHAPTER 15: SETTING THE SYSTEM TIME.........................................................30

CHAPTER 16: HOW TO CREATE A HUNT GROUP.............................................31

CHAPTER 17: HOW TO CREATE A RING GROUP..............................................32

CHAPTER 18: HOW TO SETUP A SPEED DIAL EXTENSION TO CALL AN

EXTERNAL NUMBER..................................................................................................33

CHAPTER 19: UPGRADING THE VDEX FIRMWARE...........................................34

CHAPTER 20: BACKING UP THE VDEX SYSTEM...............................................36

CHAPTER 21: REMOTELYCONNECTING TELEPHONES TO VDEX..............37

CHAPTER 22: RESETTING THE SYSTEM TO FACTORY DEFAULT...............38

CHAPTER 23: TRACING PROBLEMS -CONNECTING TO VDEX USING

PUTTY (SSH)..................................................................................................................39

CHAPTER 24: MANUALLY EDITING CONFIGURATION FILES.......................41

CHAPTER 25: BROADVOX SIP TRUNK SETUP...................................................42

APPENDIX A: TELEPHONE FEATURES QUICK REFERENCE.........................44

APPENDIX B: VOICEMAIL FEATURES QUICK REFERENCE...........................48

rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval

system, or translated into any language in any form by any means without the prior written

permission of The Amanda Company. Amanda and Amanda@ are registered trademarks and

sales trademarks of The Amanda Company.

Vdex-40 is a trademark of TechnoCo Pty Ltd. Asterisk, IAX and Digium are registered

trademarks of Digium, Inc., an entity with which Amanda and TechnoCo have no association.

Druid is a trademark of Voiceroute.

Other brand names and product names are trademarks or registered trademarks of their

respective owners.

Fraudulent Usage Advisory

Although the Vdex-40 system (Vdex) is designed to resist fraudulent usage, including

unauthorized access to a long distance network, no product, including Vdex is able to prevent

such unauthorized usage. Vdex is likewise unable to prevent such uses as may constitute an

invasion of privacy or other tort.

THE AMANDA COMPANY AND TECHNOCO PTY LTD (TECHNOCO) MAKES NO EXPRESS

OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF VDEX OR ITS

CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM SUCH USE. YOU

AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY AND TECHNOCO

HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF VDEX.

Content, Variation and Notices

Due to ongoing product research and development that may occur in the life of this product:

?images depicted in this and related manuals and associated documentation including

promotional material may vary from the actual product; and

?textual explanations may deviate from that expected by or presented by the product.

TechnoCo reserve the right to make changes to the product and product literature and

promotional material without further notice.

Requirements

Vdex user interface operates under Firefox 2.0.0.11 or higher and Explorer 7.0 or higher.

Telcom connection and active account is required for Telco services. Telcom CallerID and active

account is required for this service to function in countries supported by this product Internet

connection and active account is required for VoIP and other Internet services such as firmware

update

Please recycle

Please Read Compliance & Warranty Documentation Enclosed With Product

Shock Hazard

Do not use this device and any connected devices such as telephones during periods of thunder

and lightening activity or during high probability periods such as storms.

Do not place and or operate this device near heat sources and or in direct sunlight.

The mains power supply switch to which this device is connected must be accessible at all times

as it is the primary method of disconnecting the power supply to this device.

For Indoor Use Only

Do not operate outside and or near sources of water or other fluids.

Compliance

Altering Country Specific factory defaults from those defined for the country in which the product

is in use will negate and relevant compliaces and cuase the product to malfunction.

IMPORTANT NOTICE RE POWER FAILURE & EMERGENCY USE

Under power failure conditions this device will NOT OPERATE. Please ensure a separate

telephone device not dependant upon local power is available for emergency use.

The device will NOT FUNCTION for Internet calls when disruption to the Internet and

connection to it occurs.

Many Internet phone service providers do not support emergency service calls such as 911,

000 and 111. Furthermore calls to these services will not function when default

configuration of this device is used and or if the device is not configured to specifically support

these services.

Important Note About Emergency Usage

Safety and Compliance

Chapter 1: Overview

Vdex is a hybrid phone system which interoperates with the telephone and Internet

networks to utilize the best of both. Vdex performs as a PBX, voice messaging system

and voice over internet (VoIP) gateway, providing access to low-cost calls, call routing

over the internet to remote phones and office connected to the Internet virtually anywhere

in the world. Vdex operates using a modified, hardened version of Asterisk to run on its

multiprocessor platform.

Chapter 2: Physical Connectivity

Remove the Vdex system, power supply, and network cable from the Vdex box. Connect

the network cable to the LAN port on Vdex system and to an available port on your

network router, switch, or hub. Connect up to four analog telephone lines to FXO ports 1-

4 as shown in the diagram below. Power the Vdex system on. Allow up to 5 minutes for

the system to startup.

Please Note: You must connect at least one telephone line to FXO port 1 to dial 911 for

emergencies by default. This can be changed later as needed (see outbound dialing

rules) for details.

Example Network Configurations:

The following example shows two common network configurations. The first shows the

Vdex being connected directly to Cable/DSL router. The second shows the Vdex being

connected to a hub or switch.

Topology B

Chapter 3: Assigning a Static IP Address to Vdex

The Vdex40 requires a static IP address. SIP phones can be configured to use DHCP (if

you have a DHCP server on your network) or can also be configured to use static IP

addresses. By default the Vdex is assigned static IP address 192.168.0.157. In the event

that your network configuration does not use a 192.168.0.x configuration you’ll need to

change the IP address to support your network configuration.

The easiest way to change the IP address of Vdex is to connect a telephone line to FXO

port 1 and call the port. The system will answer after a couple of rings. Once the port

answers you’ll hear a message stating “Welcome to your new Vdex Internet telephony

system”. When you hear this message, press 654321 to check or change the IP address

and network mask of the Vdex system. The Vdex system will speak the current IP

address and network mask. When prompted, press 1 to change the IP address and

network mask. When entering the new IP address and network mask use the * key for

dot and press # when finished.

Please Note: You must enter the new IP address and network mask after hearing each

prompt, not during.

If you don’t have access to a telephone line at this time, the second way to change the IP

address of the Vdex is to run the Vdex wizard. To run the wizard you must have a PC

configured for an IP address ranging from 192.168.0.x and 192.168.0.254. You can

temporarily reconfigure one of your PC’s for an IP address in this range so that you can

connect to Vdex via web browser and run the wizard. Using the Vdex wizard you can

change the IP address. See chapter 4 on how to run the Vdex wizard.

Chapter 4: Running the Vdex Quick Start Wizard

To run the Vdex Quick Start Wizard, open a web browser and set the web address to the

IP address assigned to Vdex. For example, if you’ve assigned IP address 192.168.1.99,

you would enter http://192.168.1.99/wizard into your web browser and press enter to

start the wizard. If attempting to connect to the Vdex’s default IP address you must make

sure your network configuration uses a 192.168.0.x IP scheme and then you would point

your browser to http://192.168.0.157/wizard to run the Vdex Wizard.

Using the Vdex Wizard you can change the IP address, network mask, assign the

gateway IP address, DNS settings, SMTP server, and email from account to be used by

the Vdex system (when sending voicemail to email). You can also change the

administrator password. Figures 1, 2, 3 and 4 show the Vdex Wizard screens and what

can be done on each screen in more detail.

Step 1: Network Configuration

On the first step (figure 1) set the IP address, subnet mask and gateway IP to be used by

the Vdex system. Write them down for future reference and click continue to go onto the

next step.

Vdex IP Address _____________________

Vdex Network Mask _____________________

Gateway _____________________

Figure 1

Step 2: DNS Configuration

Set the Hostname, and assign the Primary and Secondary DNS settings to be used by

the Vdex system (figure 2). If you’re unsure of what to set as the hostname enter Vdex

for now. If a domain name will be assigned to the Vdex box, enter the domain name as

the Hostname. For reference, write down the assigned values. Once defined, click next to

move onto step 3.

Hostname _____________________

Primary DNS _____________________

Secondary DNS _____________________

Figure 2

Step 3: Email Configuration

Set the SMTP server value to the name of the SMTP server (or IP address of the SMTP

server) to be used to send voicemail to email (see figure 3). Set the Vdex Email value to

the name of the email account to be used as the “email from” address when users

receive email from the Vdex system. Set the SMTP Username and SMTP Password to

the name of the email account and password to be used for authentication. If

authentication is not required leave SMTP Username & Password blank. For reference,

write down the assigned values and then click continue to move on to step 4.

SMTP Server _____________________

Vdex Email _____________________

SMTP Username _____________________

SMTP Password _____________________

Figure 3

Step 4: Localisation Settings

Select the country where the Vdex40 will be installed. Possible values are United States,

Australia, New Zealand, and Singapore.

Step 5: Administrator Password

In this final step you’ll be prompted to enter a password and to confirm the password

(figure 4) to use the Vdex management interface (Druid). By default the password is not

defined. You must set a password, and then enter it again to confirm it. For reference,

write down the administrator password here and then click finish to complete the Vdex

Quick Start Wizard.

Administrator Password _____________________

Figure 4

Important note: The Vdex administrator password is also used when connecting to Vdex

via SSH (see chapter 23for more information).

Chapter 5: Logging In to the Management Console Druid

The Vdex system is configured and managed via web browser. Suggested web browsers

to use for Vdex administration are Mozilla Firefox 2.0 or above or Microsoft Internet

Explorer 7.0 or above. Open a web browser and set the web address to the IP address

assigned to the Vdex system followed by /druid. For example, if the IP address assigned

to the Vdex was 192.168.1.99, enter the following web address into your browser:

http://192.168.1.99/druid

Or if Vdex is using the default IP address point your browser to:

http://192.168.0.157/druid

If everything is connected and configured properly, the Vdex management interface

(Druid) login screen will be displayed (shown in figure 5). You’ll be prompted to enter a

username and password. Unless changed in the previous step using the Vdex Wizard,

the default user name and password are admin and admin (these values arecase

sensitive).

Figure 5

Once logged into the management interface, administrators can create extensions,

program incoming and outbound dialing routes, create auto attendants, and complete the

system setup.

Chapter 6: Administration

Administration starts with the home page (figure 6). The home page contains shortcuts

providing quick access to areas within the management interface where you can quickly

setup the system. Using the home page you can add extensions, manage voicemail for

users, add VoIP trunks, and start and stop the system.

Figure 6

** Please Note** the Druid Lite version does not support some features of the Druid Full version.

Vdex can be easily upgraded to Druid Full if desired. An upgrade license can be purchased by

using the link provided within the Druid Lite interface. Upgrading to Druid Full supports additional

features such as web users (allows individual extension users to log in, access voicemail and

change call forwarding settings), phone auto-provisioning, dialplan wizard, conference recording,

added conference management facilities and Pilot Ring Hunt Groups for inbound calls.

Chapter 7: Adding Extensions

Now that you’re connected to the management interface, you’ll want to add extensions.

Click the add extensionsbutton and then choose the type of SIP device that will be

using the extension (see figure 7).

Figure 7

Depending on the type of VoIP telephone being connected to Vdex you may choose SIP

or IAX. In most cases you will choose SIP. After choosing the type of extension, you’ll be

prompted to enter some basic information about the extension (shown in figure 8):

Figure 8

When adding an extension you must define the name of the user, a secret password

(used for telephone registration), their email address and if their telephone is behind a

NAT (network address translator). By default voicemail is enabled for every extension

added with a default password of 1234 for all extensions. The system administrator can

add up to 35 extensions to Vdex. Repeat this process as needed.

Tip: There is an advantage to using an IAX phone for remote users. IAX phones easily

traverse NAT (network address translators) due to only requiring port 80 be used for

communication between the IAX phone and Vdex. Port 80 will always be open to

configure the Vdex system remotely. Therefore there are no firewall issues to deal with

as there are when connecting Vdex using SIP. SIP extensions require ports 5060, and

10,000 to 20,000. See chapter 21 for more information about connecting telephones to

Vdex remotely.

** Please Note** when using two digit extensions, limit the extension number between 10

and 50 as to avoid conflicts with other dialplan features such as call parking, call pickup,

etc. (please see Appendix A: Telephone Features Quick Reference for a full listing).

Customizing SIP/IAX Settings for each Extension:

Once extensions are added to the system, each extension’s SIP/IAX settings should be

customized for the manufacturer of the telephone. Click on the Users tab and then

Manage Extensions. You’ll see a list of all the extensions that have been added to the

system (see figure 9).

Figure 9

Choose to edit each of the extensions SIP/IAX Settings and define the following

parameters:

DTMF Mode Set the DTMF mode to RFC-2833 (this is the preferred DTMF mode with

most SIP or IAX telephones). However, if RFC-2833 is not supported by

your chosen brand of SIP telephone you will need to change the DTMF

mode to the type supported by the telephone. For example when using

Linksys SPA 942 telephones you should set the DTMF mode to AUTO.

Tip:Extensions must be added before IP phones can be configured to connect and use

the system.

Chapter 8: SIP Phone Configuration

Once extensions are added, it’s time to configure the SIP phones to connect to the Vdex

server. SIP phones must be manually configured to use the Vdex server. Most SIP

phones can be programmed via web browser or using the display on the telephone. You

can use whichever is your preferred method of setting up the SIP phones to register with

the Vdex server. Log into the management interface for each IP phone either using the

display on the phone or web browser and define the following settings:

Registrar or Proxy Default IP is 192.168.0.157; enter the IP address

assigned to the Vdex server.

User ID/Account and Mailbox

Enter the extension the IP phone will be using.

Some phones call this the user id; others call it

the registration account. The mailbox is also

typically the same number as the user

id/account.

Display Name

Enter the name of the person using the

extension.

Password

Enter the secret password assigned to the ext.

Auth ID

Set the authentication ID to the same number as

the User ID/Account and mailbox (enter the

extension the IP phone will be using).

NAT Mapping Enable

Set to yes if the phone is behind a NAT.

Use Auth ID

Set to Yes

Keep in mind that some IP phones will be configured for DHCP by default. This is fine as

long as you have a DHCP server that will manage the IP addresses used by the SIP

phones. If preferred a static IP address can be manually assigned to each telephone.

Once the IP phones are connected to the Vdex server, the LEDs on the phone should

become green (with some telephones such as Linksys), and or when you press the

speaker button or lift the handset you’ll hear dial-tone.

X-Lite Soft Phone (SIP) Configuration Settings

If you would like to use a soft phone, you can download and install X-Lite from

Counterpath.

http://www.counterpath.com/xlite-overview.html

It’s free version is excellent and a full version can be purchased if desired. There are only

a few features that are disabled in the free version. Figure 10 shows an example of how

to setup X-Lite to connect to the Vdex server.

Figure 10

Tip: In this example, X-Lite is being used to connect to a Vdex system on the

same subnet (network). You can just as easily change the IP address to an external

Vdex system. Simply change the domain IP to the external IP address you’ll be

connecting to.

Zoipher IAX Softphone

Besides using X-Lite, you can download and install ZoIPer from www.zoiper.com. It’s a

free IAX soft phone that can be used with the Vdex system.

Here is an example configuration for Zoiper using IAX.

You must define the following settings in order to register the Zoiper extension with the

Vdex system:

Server Hostname/IP –Set this to the IP address of the Vdex system if running

Zoiper on a PC within the same subnet as the Vdex system, or to the IP address

of the router (external IP address) if connecting to Vdex remotely.

Username –Enter the IAX extension on the Vdex that will be used by Zoiper.

Password –Enter the password for the IAX extension defined by the username.

This is also known as the secret.

Caller ID Name –Enter the name you would like to show up on the display when

you call other Vdex extensions.

Caller ID Number –Enter the number you would like to show up on the display

of other Vdex users when called using Zoiper.

Chapter 9: Creating IVR Menus (Auto Attendants)

To create an IVR menu click on the Services tab, and then click IVR Management. An

IVR menu is your basic auto attendant. The Vdex can create an unlimited number of auto

attendants. Each FXO or SIP trunk can have its own custom IVR menu, or they can all be

configured for the same IVR menu. When creating an IVR menu, you can define the

following options:

Name

Enter a name for the IVR menu. The name will be used

when directing incoming calls to the IVR menu(use

Dialplan/Manage Inbound Routes/DID’s to direct FXO or

SIP trunks to IVR menus).

IVR Message Sounds

Define the sound file(s) to be played when a caller reaches

the IVR menu. Sounds can be uploaded or recorded via

telephone.

Wait for

The number of seconds the Vdex will wait after the IVR

message is played before processing the on timeout goto

definition.

On Timeout Goto

When a caller doesn’t take any action, their call can be

redirected back to the start menu (back to the top of the

IVR menu, repeating the menu) or to an extension (such as

an operator).

Allow Direct Dialing to

local extensions

When enabled, callers can dial extensions from the IVR

menu. When disabled, callers can only dial key actions

(single digit menus) or wait for the timeout to occur.

Add key action

Used to define single digit menu options. Menus (0-9) can

connect to an extension, conference room, directory, or go

directly to voicemail for a specific extension.

Recording IVR Message Sounds

There are two methods of recording IVR sounds. You can either use any SIP or IAX

extension connected to the Vdex40 system, or use the GUI to upload a sound file to the

system.

To record IVR message sounds via telephone:

Using any extension, you can dial 7900 –7909 to record IVR message sound files ivr_g0

through ivr_g9 (IVR greeting 0 through IVR greeting 9), up to a maximum defined length

of 5 minutes. Once recorded these sound files will be accessible from the sounds/druid-

soundsfolder. After recording an IVR message, you can dial 7910-7919 to listen to your

recordings.

For more information about recording IVR message sounds via telephone see the

Vdex40 system telephone features quick reference (Appendix A) at the end of the

manual.

To upload an IVR message sound file:

Custom sound files can be uploaded to the Vdex system and be used as IVR message

sounds. To upload a custom sound file click Services=> Sounds => Upload file. When

uploading a sound file, it must be in the following format:

WAV 8 KHz, 16 bit, mono

Using the following Sound Upload dialog (figure 11), browse to the sound file you want to

use as an IVR Sound Message. Then click ok to upload the sound file.

Figure 11

Important Note: The file will be placed in the druid-soundsfolder on the system. When

defining what IVR message sounds to play make sure to look for your uploaded files in

the druid-sound folder. Multiple sound files can be played one after the other in IVR menu

sounds, just add each sound file to IVR message sounds.

Table of contents

Other Amanda Telephone manuals

Amanda

Amanda MiniSOHO Assembly instructions

Popular Telephone manuals by other brands

Panasonic

Panasonic KX-T7400 Series User manual addendum

Panasonic

Panasonic 8TUV user guide

Gigaset

Gigaset C610ip Setup guide

iPECS

iPECS LIP-8012E user guide

SSS Siedle

SSS Siedle HTV 840-0 Product information

Avaya

Avaya 9500 Application notes

Digilink

Digilink DigiDial-VoIP Quick reference guide

Auvi

Auvi PCIP06 quick start guide

Nokia

Nokia 2780 user guide

Mitel

Mitel 200 user guide

Trojan

Trojan NRX EVO 350 user guide

Alcatel-Lucent

Alcatel-Lucent 1677 SONET Link Maintenance and Trouble Clearing

Grandstream Networks

Grandstream Networks BudgeTone 200 instruction manual

Panasonic

Panasonic KX-NS1000 user manual

Phoenix Gold

Phoenix Gold 303 user manual

Toshiba

Toshiba Standard Telephone brochure

Ameriphone

Ameriphone DIALOGUE XL 50 operating instructions

Curtis

Curtis TID970 Specification sheet