Amanda Vdex-40 Instruction Manual

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Vdex-40
Installation & Administration
Version 1.3f

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Table of Contents
CHAPTER 1: OVERVIEW..............................................................................................6
CHAPTER 2: PHYSICAL CONNECTIVITY................................................................6
CHAPTER 3: ASSIGNINGA STATIC IP ADDRESS TO VDEX.............................7
CHAPTER 4: RUNNING THE VDEX QUICK START WIZARD..............................8
CHAPTER 5: LOGGING IN TO THE MANAGEMENT CONSOLE DRUID.........12
CHAPTER 6: ADMINISTRATION...............................................................................13
CHAPTER 7: ADDING EXTENSIONS.......................................................................14
Customizing SIP/IAX Settings for each Extension:...........................................................................................15
CHAPTER 8: SIP PHONE CONFIGURATION.........................................................16
X-Lite Soft Phone (SIP) Configuration Settings.................................................................................................16
CHAPTER 9: CREATING IVR MENUS (AUTO ATTENDANTS)..........................19
Recording IVR Message Sounds...........................................................................................................................19
CHAPTER 10: INBOUND CALL ROUTING.............................................................21
Adding Inbound Call Routes..................................................................................................................................21
CHAPTER 11: OUTBOUND DIALING.......................................................................24
CHAPTER 12: CREATINGCONFERENCE ROOMS.............................................26
CHAPTER 13: VOICEMAIL.........................................................................................27
Voicemail Parameter Definitions:.........................................................................................................................27
CHAPTER 14: CALL FORWARDING.......................................................................29
CHAPTER 15: SETTING THE SYSTEM TIME.........................................................30
CHAPTER 16: HOW TO CREATE A HUNT GROUP.............................................31
CHAPTER 17: HOW TO CREATE A RING GROUP..............................................32

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CHAPTER 18: HOW TO SETUP A SPEED DIAL EXTENSION TO CALL AN
EXTERNAL NUMBER..................................................................................................33
CHAPTER 19: UPGRADING THE VDEX FIRMWARE...........................................34
CHAPTER 20: BACKING UP THE VDEX SYSTEM...............................................36
CHAPTER 21: REMOTELYCONNECTING TELEPHONES TO VDEX..............37
CHAPTER 22: RESETTING THE SYSTEM TO FACTORY DEFAULT...............38
CHAPTER 23: TRACING PROBLEMS -CONNECTING TO VDEX USING
PUTTY (SSH)..................................................................................................................39
CHAPTER 24: MANUALLY EDITING CONFIGURATION FILES.......................41
CHAPTER 25: BROADVOX SIP TRUNK SETUP...................................................42
APPENDIX A: TELEPHONE FEATURES QUICK REFERENCE.........................44
APPENDIX B: VOICEMAIL FEATURES QUICK REFERENCE...........................48

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Copyright and Trademark Notices
Copyright 2008 The Amanda Company. All Rights Reserved. This guide is copyrighted with all
rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval
system, or translated into any language in any form by any means without the prior written
permission of The Amanda Company. Amanda and Amanda@ are registered trademarks and
sales trademarks of The Amanda Company.
Vdex-40 is a trademark of TechnoCo Pty Ltd. Asterisk, IAX and Digium are registered
trademarks of Digium, Inc., an entity with which Amanda and TechnoCo have no association.
Druid is a trademark of Voiceroute.
Other brand names and product names are trademarks or registered trademarks of their
respective owners.
Fraudulent Usage Advisory
Although the Vdex-40 system (Vdex) is designed to resist fraudulent usage, including
unauthorized access to a long distance network, no product, including Vdex is able to prevent
such unauthorized usage. Vdex is likewise unable to prevent such uses as may constitute an
invasion of privacy or other tort.
THE AMANDA COMPANY AND TECHNOCO PTY LTD (TECHNOCO) MAKES NO EXPRESS
OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF VDEX OR ITS
CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY ARISING FROM SUCH USE. YOU
AGREE TO INDEMNIFY, DEFEND, AND HOLD THE AMANDA COMPANY AND TECHNOCO
HARMLESS FOR ANY UNAUTHORIZED OR FRAUDULENT USE OF VDEX.
Content, Variation and Notices
Due to ongoing product research and development that may occur in the life of this product:
?images depicted in this and related manuals and associated documentation including
promotional material may vary from the actual product; and
?textual explanations may deviate from that expected by or presented by the product.
TechnoCo reserve the right to make changes to the product and product literature and
promotional material without further notice.
Requirements
Vdex user interface operates under Firefox 2.0.0.11 or higher and Explorer 7.0 or higher.
Telcom connection and active account is required for Telco services. Telcom CallerID and active
account is required for this service to function in countries supported by this product Internet
connection and active account is required for VoIP and other Internet services such as firmware
update
Please recycle
Please Read Compliance & Warranty Documentation Enclosed With Product

Copyright 2008 The Amanda Company, All Rights Reserved 5of 48
Shock Hazard
Do not use this device and any connected devices such as telephones during periods of thunder
and lightening activity or during high probability periods such as storms.
Do not place and or operate this device near heat sources and or in direct sunlight.
The mains power supply switch to which this device is connected must be accessible at all times
as it is the primary method of disconnecting the power supply to this device.
For Indoor Use Only
Do not operate outside and or near sources of water or other fluids.
Compliance
Altering Country Specific factory defaults from those defined for the country in which the product
is in use will negate and relevant compliaces and cuase the product to malfunction.
IMPORTANT NOTICE RE POWER FAILURE & EMERGENCY USE
Under power failure conditions this device will NOT OPERATE. Please ensure a separate
telephone device not dependant upon local power is available for emergency use.
The device will NOT FUNCTION for Internet calls when disruption to the Internet and
connection to it occurs.
Many Internet phone service providers do not support emergency service calls such as 911,
000 and 111. Furthermore calls to these services will not function when default
configuration of this device is used and or if the device is not configured to specifically support
these services.
Important Note About Emergency Usage
Safety and Compliance

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Chapter 1: Overview
Vdex is a hybrid phone system which interoperates with the telephone and Internet
networks to utilize the best of both. Vdex performs as a PBX, voice messaging system
and voice over internet (VoIP) gateway, providing access to low-cost calls, call routing
over the internet to remote phones and office connected to the Internet virtually anywhere
in the world. Vdex operates using a modified, hardened version of Asterisk to run on its
multiprocessor platform.
Chapter 2: Physical Connectivity
Remove the Vdex system, power supply, and network cable from the Vdex box. Connect
the network cable to the LAN port on Vdex system and to an available port on your
network router, switch, or hub. Connect up to four analog telephone lines to FXO ports 1-
4 as shown in the diagram below. Power the Vdex system on. Allow up to 5 minutes for
the system to startup.
Please Note: You must connect at least one telephone line to FXO port 1 to dial 911 for
emergencies by default. This can be changed later as needed (see outbound dialing
rules) for details.
Example Network Configurations:
The following example shows two common network configurations. The first shows the
Vdex being connected directly to Cable/DSL router. The second shows the Vdex being
connected to a hub or switch.
Topology B

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Chapter 3: Assigning a Static IP Address to Vdex
The Vdex40 requires a static IP address. SIP phones can be configured to use DHCP (if
you have a DHCP server on your network) or can also be configured to use static IP
addresses. By default the Vdex is assigned static IP address 192.168.0.157. In the event
that your network configuration does not use a 192.168.0.x configuration you’ll need to
change the IP address to support your network configuration.
The easiest way to change the IP address of Vdex is to connect a telephone line to FXO
port 1 and call the port. The system will answer after a couple of rings. Once the port
answers you’ll hear a message stating “Welcome to your new Vdex Internet telephony
system”. When you hear this message, press 654321 to check or change the IP address
and network mask of the Vdex system. The Vdex system will speak the current IP
address and network mask. When prompted, press 1 to change the IP address and
network mask. When entering the new IP address and network mask use the * key for
dot and press # when finished.
Please Note: You must enter the new IP address and network mask after hearing each
prompt, not during.
If you don’t have access to a telephone line at this time, the second way to change the IP
address of the Vdex is to run the Vdex wizard. To run the wizard you must have a PC
configured for an IP address ranging from 192.168.0.x and 192.168.0.254. You can
temporarily reconfigure one of your PC’s for an IP address in this range so that you can
connect to Vdex via web browser and run the wizard. Using the Vdex wizard you can
change the IP address. See chapter 4 on how to run the Vdex wizard.

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Chapter 4: Running the Vdex Quick Start Wizard
To run the Vdex Quick Start Wizard, open a web browser and set the web address to the
IP address assigned to Vdex. For example, if you’ve assigned IP address 192.168.1.99,
you would enter http://192.168.1.99/wizard into your web browser and press enter to
start the wizard. If attempting to connect to the Vdex’s default IP address you must make
sure your network configuration uses a 192.168.0.x IP scheme and then you would point
your browser to http://192.168.0.157/wizard to run the Vdex Wizard.
Using the Vdex Wizard you can change the IP address, network mask, assign the
gateway IP address, DNS settings, SMTP server, and email from account to be used by
the Vdex system (when sending voicemail to email). You can also change the
administrator password. Figures 1, 2, 3 and 4 show the Vdex Wizard screens and what
can be done on each screen in more detail.
Step 1: Network Configuration
On the first step (figure 1) set the IP address, subnet mask and gateway IP to be used by
the Vdex system. Write them down for future reference and click continue to go onto the
next step.
Vdex IP Address _____________________
Vdex Network Mask _____________________
Gateway _____________________
Figure 1

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Step 2: DNS Configuration
Set the Hostname, and assign the Primary and Secondary DNS settings to be used by
the Vdex system (figure 2). If you’re unsure of what to set as the hostname enter Vdex
for now. If a domain name will be assigned to the Vdex box, enter the domain name as
the Hostname. For reference, write down the assigned values. Once defined, click next to
move onto step 3.
Hostname _____________________
Primary DNS _____________________
Secondary DNS _____________________
Figure 2
Step 3: Email Configuration
Set the SMTP server value to the name of the SMTP server (or IP address of the SMTP
server) to be used to send voicemail to email (see figure 3). Set the Vdex Email value to
the name of the email account to be used as the “email from” address when users
receive email from the Vdex system. Set the SMTP Username and SMTP Password to
the name of the email account and password to be used for authentication. If
authentication is not required leave SMTP Username & Password blank. For reference,
write down the assigned values and then click continue to move on to step 4.
SMTP Server _____________________
Vdex Email _____________________

Copyright 2008 The Amanda Company, All Rights Reserved 10 of48
SMTP Username _____________________
SMTP Password _____________________
Figure 3
Step 4: Localisation Settings
Select the country where the Vdex40 will be installed. Possible values are United States,
Australia, New Zealand, and Singapore.
Step 5: Administrator Password
In this final step you’ll be prompted to enter a password and to confirm the password
(figure 4) to use the Vdex management interface (Druid). By default the password is not
defined. You must set a password, and then enter it again to confirm it. For reference,
write down the administrator password here and then click finish to complete the Vdex
Quick Start Wizard.
Administrator Password _____________________