Amano AGP-5200 Series User manual

AGP-5200 Series
Phase IV Fee Computer
Supervisor’s Operation Manual

This manual reflects AGP-5200 Phase III Fee Computers shipped with software version 3.1.
Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may
not be reflected in this document. Portions of this document may have been updated to include the
latest hardware or firmware version, if applicable.
We recommend that this document be read in its entirety before any attempt is made to operate the
equipment.
Proprietary Notice
This document contains proprietary information and such information may not be reproduced in
whole or in part without written permission from:
Amano Cincinnati, Inc.
140 Harrison Avenue
Roseland, NJ, 07068
Licenses and Trademarks
AGP-5200 Fee Computer is a registered trademark of Amano Cincinnati, Inc.
Windows and MS-DOS are registered trademarks of Microsoft Corporation.
All other trademark names used in this documentation are the sole property of their respective
owners.
AGP-5200 Fee Computer and Microsoft Windows
The AGP-5200 Fee Computer operates in a graphics environment called Microsoft Windows,
created by Microsoft Corporation. An extension of the MS-DOS operating system, Microsoft
Windows gives a standard look and feel to the Fee Computer and all other windows applications.
For more information about Amano’s complete line of products, visit our web site at:
http://www.amano.com

Supervisor’s Operation Manual i
Table of Contents
Chapter 1: Introduction ..................................................................................................................1-1
Overview of the AGP-5200 Fee Computer....................................................................................1-1
AGP-5200 Fee Computer Features...............................................................................................1-2
AGP-5200 Fee Computer Hardware Diagram...............................................................................1-3
Components of the Main Menu .....................................................................................................1-4
The Operation Key Window...........................................................................................................1-5
The Keyboard Functions ...............................................................................................................1-6
Chapter 2: Accessing the Fee Computer......................................................................................2-1
Cashier Sign On Procedure (Personal Identification Numbers) ....................................................2-1
Overruling a Cashier Operation.....................................................................................................2-2
Signing On the Next Cashier.........................................................................................................2-2
Signing Off the Current Cashier ....................................................................................................2-3
Cashier Breaks..............................................................................................................................2-3
Relief Cashiers ..............................................................................................................................2-5
Chapter 3: Transactions.................................................................................................................3-1
Overview of the Transaction Process............................................................................................3-1
Manual Keypad Entry ..............................................................................................................3-2
Multiple Rates ..................................................................................................................3-2
Internal Swipe Reader.............................................................................................................3-3
AGP-5600 Validator ................................................................................................................3-4
Lost Ticket Transactions (When using an optional AGP-5600 Validator)......................................3-5
Using A Blank Magnetic Stripe Ticket .....................................................................................3-5
Using Special Tickets..............................................................................................................3-5
Damaged Ticket Transactions.......................................................................................................3-6
Backout Ticket Transactions .........................................................................................................3-6
Prepaid (Pay on Entry) Transactions.............................................................................................3-7
Miscellaneous Transactions ..........................................................................................................3-8
Voiding Transactions.....................................................................................................................3-8
License Plate Inventory System Transactions...............................................................................3-9
Overview of the LPI System ....................................................................................................3-9
LPI Transaction Process .........................................................................................................3-9
Entering the Vehicle’s License Plate Number ................................................................3-10
Troubleshooting the LPI system............................................................................................3-10
Chapter 4: Payment Options..........................................................................................................4-1
Overview of Fee Computer Installations........................................................................................4-1
Validation Coupons .......................................................................................................................4-1
Cash Payments .............................................................................................................................4-2
Credit Card Payments ...................................................................................................................4-3
Check Payments ...........................................................................................................................4-5
Applying Store Discounts to Payments .........................................................................................4-6
Processing Short Transactions ...............................................................................................4-8
Switching to an Event Rate for a Single Transaction ..............................................................4-9
Processing a Tax Exempt Transaction....................................................................................4-9
Switching to a Secondary Currency for the Current Transaction ..........................................4-10
Printing Transaction Receipts .....................................................................................................4-10
Printing Validation Data on Tickets..............................................................................................4-12
Using the AGP-5600 Validator ..............................................................................................4-12
AGP-5600 Validator Ticket Details.................................................................................4-12
Using the AGP-0505 Slip Printer...........................................................................................4-14
Slip Printer Ticket Details ...............................................................................................4-14

ii Supervisor’s Operation Manual
Chapter 5: Menu Options ...............................................................................................................5-1
Printing Cashier Revenue Totals...................................................................................................5-2
Cashier Shift Report ................................................................................................................5-2
Cashier Shift Summary Reports..............................................................................................5-7
Cashier Shift Subtotal Reports ................................................................................................5-8
Manually Operating External Fee Computer Equipment ...............................................................5-9
Opening the Barrier Gate ........................................................................................................5-9
Keeping the Barrier Gate Open...............................................................................................5-9
Releasing the Barrier Gate......................................................................................................5-9
Opening the Cash Drawer.......................................................................................................5-9
Fee Display ...........................................................................................................................5-10
Panic Alarm ...........................................................................................................................5-10
Adding Cash to the Cash Drawer ................................................................................................5-11
Removing Cash from the Cash Drawer.......................................................................................5-11
Switching to an Event Rate for All Transactions..........................................................................5-12
The Management Menu ..............................................................................................................5-13
Accessing other Fee Computer Modules ..............................................................................5-13
Printing a Journal Report.......................................................................................................5-14
Setting the System Clock ......................................................................................................5-15
Chapter 6: The Reports Module.....................................................................................................6-1
Store Discount Reports .................................................................................................................6-2
Length of Stay Report....................................................................................................................6-4
Parking Fee Classification Report .................................................................................................6-8
Entry/Exit Classification Report ...................................................................................................6-12
Program and Rate Configuration Reports ...................................................................................6-16
Program Configuration Report ..............................................................................................6-16
Rate Configuration Reports...................................................................................................6-18
Variable Rate Configuration Report ...............................................................................6-18
Flat Rate Configuration Report.......................................................................................6-20
Rate Assignment Report ................................................................................................6-21
License Plate Inventory System Reports.....................................................................................6-23
License Plate Number Entry Report......................................................................................6-23
License Plate Inventory System Activity Report....................................................................6-25
Chapter 7: The Maintenance Module.............................................................................................7-1
Tool Bar.........................................................................................................................................7-1
Menu Bar .......................................................................................................................................7-2
Cashier Information Menu .............................................................................................................7-2
Cashier Rights Menu.....................................................................................................................7-3

Supervisor’s Operation Manual 1-1
Chapter 1: Introduction
Welcome to the AGP-5200 Phase III Fee Computer Supervisor’s Manual. This guide is to be used
by a supervisor to learn and program the Fee Computer.
Depending on access privileges, some functions mentioned in this manual may not be available.
Refer to The Maintenance Module 7-1 and the AGP-5200 Installation/Configuration manual for more
information.
Overview of the AGP-5200 Fee Computer
The AGP-5200 Fee Computer is an extremely powerful, user-friendly and secure parking fee control
system. The Fee Computer can accept ticket information in multiple ways, calculate parking fees,
accept multiple payment types and generate a wide range of reports.
The software running on the Fee Computer is divided into six separate modules, the
following table indicates which manuals contain information on the modules.
Module Name Name of Manual
The Normal Module The AGP-5200 Series Supervisor’s Operation Manual
The Maintenance Module The AGP-5200 Series Supervisor’s Operation Manual
The Reports Module The AGP-5200 Series Supervisor’s Operation Manual
The Configuration Module The AGP-5200 Series Installation/Configuration Manual
The Rates Module The AGP-7800/5200 Rate Structure/Configuration Setup Guide
The Diagnostic Module The AGP-5200 Series System Diagnostic Manual

1-2 Supervisor’s Operation Manual
AGP-5200 Fee Computer Features
The AGP-5200 Phase III Fee Computer is a modular system that features:
• An active color LCD display
• A custom keyboard
• A thermal receipt printer
• An internal credit card and ticket swipe reader
• A standard cash drawer
The optional components available for the Fee Computer include:
• The External AGP-5900 Fee Display
• The AGP-5600 Ticket Validator
• The AGP-0505 Slip Printer
• License Plate Inventory System Upgrade Kit (for use with the AGP-9100 LPI system)
• The Credit Card Upgrade Kit
• USB External Floppy Drive Unit
• Additional Cash drawers
• AGP-0500 Lock Box
The AGP-5200 also includes the following features:
• Configurable for a payment on entry, central pay or exit pay facility
• Calculates parking fees for up to one year.
• Contains configurable rate structures.
• Accepts payment by cash, credit card (optional), check, store discount coupon, Service card, or
Validation Coupon.
• Runs comprehensive management reports.
• Provides customizable header and footer for receipts.
• Provides barrier gate control.
• Provides cash drawer control.
Note: The AGP-5200 Phase III Fee Computer does not support the Legacy AGP-0508 Journal
Printer.

Supervisor’s Operation Manual 1-3
AGP-5200 Fee Computer Hardware Diagram
Figure 1-1 The AGP-5200 Fee Computer
• Thermal Receipt
Printer:
Prints receipts, basic reports, credit card authorization (or denial) slips and
short payment agreements for customers.
• Swipe Reader: Reads encoded parking tickets and credit cards for payment.
• Adjustable Color
Monitor:
Displays user prompts, transaction information and pictures of license plate
numbers (if equipped with the LPI upgrade Kit).
• Keyboard: Input device for the Fee Computer.
• Cash Drawer: Stores payments from customers.

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Components of the Main Menu
The main menu of the Normal Module contains the following items:
Figure 1-2 The Main Screen
The Summary Window: Displays a detailed summary of the current transaction.
The Instruction Window: Displays instructions and error messages.
The Data Entry Window: Displays the prompt for data entry.
The Fee Display Window: Displays the current fee or time information.
The Function Key Window: Displays the function keys available for the current operation.
Status Indicator: Displays a round indicator light that represents the Fee Computer status by
color:
• Green indicates normal operation
• Yellow indicates caution or a calculation in progress
• Red indicates error (in some cases, the screen area in question becomes red)
The Operation Key Window: Displays the general Fee Computer operation keys.
Icon Window - Displays icons representing the following processes:
Icon Status
Vehicle Waiting for Vehicle-if gate arming enabled
Ticket Waiting for Ticket
Money Waiting for Fee
Gate Waiting for Cash Drawer to close or for final Enter key to be pressed when
completing transaction







Supervisor’s Operation Manual 1-5
The Operation Key Window
The Cancel Key
In the Normal Transaction Module, the Cancel key returns the cashier to the main menu.
The Sign On/Off Key
If a cashier is currently signed on, pressing the Sign On/Off key will display the current sign on status
and Cashier ID. This information will be displayed temporarily in the Instruction Window and the
Function Keys window will display a list of available options.
The Menu Key
Pressing the Menu key will display the current menu options. The orange function keys (F1-F10) are
used to select these options. The Menu key also acts as a “Back” function and will return the cashier
back to the main menu of the module.
The Enter Key
Pressing the Enter key submits information into the Fee Computer.

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The Keyboard Functions
Figure 1-3 The Fee Computer Keyboard
The Fee Computer keyboard is laid out as follows:
The left row of grey keys:
The Cursor Up key is used for managerial functions and configuration
The Cursor Down key is used for managerial functions and configuration
The * Asterisk key is used for other functions and configuration
The Alt key enables the keyboard’s lower case alpha characters
The Alpha key enables the keyboard’s upper case alpha characters
The orange function keys on the keyboard correspond to the function keys currently available
on the screen.
The middle row of grey keys:
The $5 key is used to quickly enter a $5.00 amount
The $10 key is used to quickly enter a $10.00 amount
The $20 key is used to quickly enter a $20.00 amount
The #Pound Sign key is used for managerial functions and configuration
The CE Clear Entry key is used to clear entries
The AM/PM key is used for entering time
The Receipt key prints a receipt, or a second copy of the receipt
The ⊳BS Backspace key is used to backspace over previously entered
Information
The right row of operation keys:
The Cancel key ends an operation or transaction before it has been completed
The Sign On/Off key initializes Sign On/Sign Off procedures
The Menu key enables the menu functions
The Enter key submits input
The numeric keypad is used for data entry.
 


Supervisor’s Operation Manual 2-1
Chapter 2: Accessing the Fee Computer
Cashier Sign On Procedure (Personal Identification Numbers)
To operate the Fee Computer, a user must sign on as a cashier. Cashiers are identified by their Pin,
which consists of a three digit Cashier ID plus a seven to fifteen-digit alpha-numeric PA-DSS
(Payment Application Data Security Standard) compliant password. For more information on
configuring Pins, see Cashier Information Menu, 7-2.
The default Dealer Pin (which requires a USB Sentinel Key to function) is 9735200; meaning that the
Cashier ID is 973 and the password is 5200. This password must be changed to a PA-DSS
compliant seven digit password the first time the Fee Computer is powered up in order for the Fee
Computer to boot.
If no cashier is signed on, the Fee Computer will automatically prompt for a Pin. If a cashier is
currently signed on, pressing the Sign On/Off key will display the current Sign On status and Cashier
ID. This information will be displayed temporarily in the Instruction Window. The Function Keys
Window will then display a list of available options.
First Time Password Change
The first time the Fee Computer is started, the following prompt to change the Dealer Password will
be displayed:
Enter 5200 for the Old Password.
Enter a seven to fifteen digit alpha-numeric New Password.
Repeat the password in the Confirm Password field and press OK.
If this password ever needs to be changed, press F7 when Reset Password is displayed during
system boot, and Enter Password window will be displayed.

2-2 Supervisor’s Operation Manual
Overruling a Cashier Operation
The F1 Override option can be used by another cashier to perform one operation. It is commonly used
by a supervisor to perform a restricted operation that the current cashier cannot perform (such as
voiding a previous transaction). To initiate an Override, the overruling cashier must press F1 Override,
enter their Pin Code and press ENTER.
The Fee Computer will return to the transaction menu where the overruling cashier will have the
option to perform an operation that they have access rights to. When the operation is completed, the
Fee Computer will automatically return control of the Fee Computer back to the original cashier.
Pressing the CANCEL key will cancel the Override and return control of the Fee Computer back to the
original cashier.
Signing On the Next Cashier
The F2 Sign On option will automatically sign the previous cashier off and prompt for a new Pin to
sign the next cashier on.
After entering a Pin and pressing ENTER, the Fee Computer will display the Transaction menu.

Supervisor’s Operation Manual 2-3
Signing Off the Current Cashier
The F7 Sign Off option will prompt the cashier for their Pin Code so that they can relinquish control of
the Fee Computer to the next cashier. The Fee Computer cannot perform any operations in the sign
off mode until the next cashier signs on.
Cashier Breaks
The F4 Begin Brk option is recommended if the cashier will be away from the Fee Computer for a
short period of time. This option will temporarily suspend transactions on the Fee Computer. During
this period, a relief cashier may sign on. See Relief Cashiers 2-5 for more details on this option.

2-4 Supervisor’s Operation Manual
The Fee Computer will display a list of options available to the new cashier in the Function Window:
• F2 Sign On If the current cashier does not return from break, a new cashier may use this option.
When a new cashier signs on, the cashier on break will be automatically signed off.
• F7 Sign Off This option allows the cashier to sign off.
• F3 Begin Rlf See Relief Cashiers 2-5 for more details on this option.
• F9 End Brk The cashier returning from break must use this option when returning from a break to
make the Fee Computer operational.

Supervisor’s Operation Manual 2-5
Relief Cashiers
If the cashier will be unavailable for an extended period of time, a Relief Cashier may temporarily
take control of the Fee Computer by using the F3 Begin Rlf option. The Relief Cashier must enter their
Pin to operate the Fee Computer, but this does not sign off the original cashier (who is automatically
placed on break).
If the Relief Cashier is assigned a new cash drawer, the money for each cashier is kept separate. If
the Relief Cashier uses the original cashier’s cash drawer, the income collected by the Relief
Cashier is added to the original cashier’s income.
Pressing F8 End Rlf will prompt for a Pin to end the Relief Cashier shift and allow the original cashier
to press F9 End Brk and sign back on.

2-6 Supervisor’s Operation Manual

Supervisor’s Operation Manual 3-1
Chapter 3: Transactions
Overview of the Transaction Process
The AGP-5200 Fee Computer automatically calculates parking fees by processing parking ticket
information. The internal swipe reader may be used to read tickets and the optional AGP-0505 Slip
Printer may be used for validating tickets. The optional AGP-5600 Validator may be used to both
read and validate parking tickets. The Fee Computer also allows manual entry of ticket information.
The Summary Window: Displays the Entry Date, Time, Elapsed Time and Parking Fee due.
The Instruction Window: Instructs the cashier to perform a variety of tasks (insert a ticket, enter
a payment amount, etc..)
The Data Entry Window: Displays transaction details, such as date, time and amount due.
The Fee Display Window: Represents the Fee Display.
The Function Key Window: Displays the function keys available for the current operation.
Status Indicator: Displays a round indicator light that represents the Fee Computer status by
color:
• Green indicates normal operation
• Yellow indicates caution or a calculation in progress
• Red indicates error (in some cases, the screen area in question becomes red)
Note: A transaction can be cleared at any time by pressing the CANCEL key.
The Operation Key Window: Displays the general Fee Computer operation keys.










3-2 Supervisor’s Operation Manual
Ticket Processing Methods
There are three ways to process tickets using the Fee Computer:
• Manual Keypad Entry
• The Internal Swipe Reader
• The AGP-5600 Validator
Manual Keypad Entry
For systems NOT enabling the internal swipe reader or optional AGP-5600 Validator, the F1 Normal
key will become selected. The Instruction Window will prompt the cashier to manually enter the
Entry Time and Date printed on the ticket.
Once the information has been entered into the Fee Computer, the system will automatically assign
the appropriate rate and calculate the parking fee.
Multiple Rates
If Multiple Rates have been enabled and configured, the following screens will be displayed to
choose first the Lot and then the Area prior to calculating the fee.
Press the function key cooresponding to the appropriate Lot.

Supervisor’s Operation Manual 3-3
The Area screen will be displayed.
Select the appropriate area. If the area and lot combination are not programmed, the Instruction
Window will prompt “Lot and Area Do Not Match”. If the combination is acceptable, the fee will be
calculated and you can proceed with the transaction.
Internal Swipe Reader
For systems enabling the internal swipe reader, the F1 Normal key will become selected and the
Instruction Window will prompt the cashier to insert a ticket into the Swipe Reader. The user must
swipe the ticket with the magnetic stripe down and facing the user, following the direction of the
arrow printed on the Fee Computer housing.
If unsuccessful, the message “BAD READ – PLEASE RE-SWIPE” will be displayed. The system will
automatically assign the appropriate rate and calculate the parking fee.

3-4 Supervisor’s Operation Manual
AGP-5600 Validator
For systems equipped with the optional AGP-5600 Validator: The F1 Normal key will become selected
and the Instruction Window will prompt the cashier to insert a ticket into the AGP-5600 Validator.
The cashier must insert the ticket with the magnetic stripe facing up and to the right.
Note:If you insert an invalid ticket into the AGP-5600 Validator during a transaction, the ticket will
be rejected and a message will be displayed.
The system will automatically assign the appropriate rate and calculate the parking fee.