Amano AGP-5200 Series User manual

AGP-5200 Series
Phase IV Fee Computer
Supervisor’s Operation Manual

This manual reflects AGP-5200 Phase III Fee Computers shipped with software version 3.1.
Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may
not be reflected in this document. Portions of this document may have been updated to include the
latest hardware or firmware version, if applicable.
We recommend that this document be read in its entirety before any attempt is made to operate the
equipment.
Proprietary Notice
This document contains proprietary information and such information may not be reproduced in
whole or in part without written permission from:
Amano Cincinnati, Inc.
140 Harrison Avenue
Roseland, NJ, 07068
Licenses and Trademarks
AGP-5200 Fee Computer is a registered trademark of Amano Cincinnati, Inc.
Windows and MS-DOS are registered trademarks of Microsoft Corporation.
All other trademark names used in this documentation are the sole property of their respective
owners.
AGP-5200 Fee Computer and Microsoft Windows
The AGP-5200 Fee Computer operates in a graphics environment called Microsoft Windows,
created by Microsoft Corporation. An extension of the MS-DOS operating system, Microsoft
Windows gives a standard look and feel to the Fee Computer and all other windows applications.
For more information about Amano’s complete line of products, visit our web site at:
http://www.amano.com

Supervisor’s Operation Manual i
Table of Contents
Chapter 1: Introduction ..................................................................................................................1-1
Overview of the AGP-5200 Fee Computer....................................................................................1-1
AGP-5200 Fee Computer Features...............................................................................................1-2
AGP-5200 Fee Computer Hardware Diagram...............................................................................1-3
Components of the Main Menu .....................................................................................................1-4
The Operation Key Window...........................................................................................................1-5
The Keyboard Functions ...............................................................................................................1-6
Chapter 2: Accessing the Fee Computer......................................................................................2-1
Cashier Sign On Procedure (Personal Identification Numbers) ....................................................2-1
Overruling a Cashier Operation.....................................................................................................2-2
Signing On the Next Cashier.........................................................................................................2-2
Signing Off the Current Cashier ....................................................................................................2-3
Cashier Breaks..............................................................................................................................2-3
Relief Cashiers ..............................................................................................................................2-5
Chapter 3: Transactions.................................................................................................................3-1
Overview of the Transaction Process............................................................................................3-1
Manual Keypad Entry ..............................................................................................................3-2
Multiple Rates ..................................................................................................................3-2
Internal Swipe Reader.............................................................................................................3-3
AGP-5600 Validator ................................................................................................................3-4
Lost Ticket Transactions (When using an optional AGP-5600 Validator)......................................3-5
Using A Blank Magnetic Stripe Ticket .....................................................................................3-5
Using Special Tickets..............................................................................................................3-5
Damaged Ticket Transactions.......................................................................................................3-6
Backout Ticket Transactions .........................................................................................................3-6
Prepaid (Pay on Entry) Transactions.............................................................................................3-7
Miscellaneous Transactions ..........................................................................................................3-8
Voiding Transactions.....................................................................................................................3-8
License Plate Inventory System Transactions...............................................................................3-9
Overview of the LPI System ....................................................................................................3-9
LPI Transaction Process .........................................................................................................3-9
Entering the Vehicle’s License Plate Number ................................................................3-10
Troubleshooting the LPI system............................................................................................3-10
Chapter 4: Payment Options..........................................................................................................4-1
Overview of Fee Computer Installations........................................................................................4-1
Validation Coupons .......................................................................................................................4-1
Cash Payments .............................................................................................................................4-2
Credit Card Payments ...................................................................................................................4-3
Check Payments ...........................................................................................................................4-5
Applying Store Discounts to Payments .........................................................................................4-6
Processing Short Transactions ...............................................................................................4-8
Switching to an Event Rate for a Single Transaction ..............................................................4-9
Processing a Tax Exempt Transaction....................................................................................4-9
Switching to a Secondary Currency for the Current Transaction ..........................................4-10
Printing Transaction Receipts .....................................................................................................4-10
Printing Validation Data on Tickets..............................................................................................4-12
Using the AGP-5600 Validator ..............................................................................................4-12
AGP-5600 Validator Ticket Details.................................................................................4-12
Using the AGP-0505 Slip Printer...........................................................................................4-14
Slip Printer Ticket Details ...............................................................................................4-14

ii Supervisor’s Operation Manual
Chapter 5: Menu Options ...............................................................................................................5-1
Printing Cashier Revenue Totals...................................................................................................5-2
Cashier Shift Report ................................................................................................................5-2
Cashier Shift Summary Reports..............................................................................................5-7
Cashier Shift Subtotal Reports ................................................................................................5-8
Manually Operating External Fee Computer Equipment ...............................................................5-9
Opening the Barrier Gate ........................................................................................................5-9
Keeping the Barrier Gate Open...............................................................................................5-9
Releasing the Barrier Gate......................................................................................................5-9
Opening the Cash Drawer.......................................................................................................5-9
Fee Display ...........................................................................................................................5-10
Panic Alarm ...........................................................................................................................5-10
Adding Cash to the Cash Drawer ................................................................................................5-11
Removing Cash from the Cash Drawer.......................................................................................5-11
Switching to an Event Rate for All Transactions..........................................................................5-12
The Management Menu ..............................................................................................................5-13
Accessing other Fee Computer Modules ..............................................................................5-13
Printing a Journal Report.......................................................................................................5-14
Setting the System Clock ......................................................................................................5-15
Chapter 6: The Reports Module.....................................................................................................6-1
Store Discount Reports .................................................................................................................6-2
Length of Stay Report....................................................................................................................6-4
Parking Fee Classification Report .................................................................................................6-8
Entry/Exit Classification Report ...................................................................................................6-12
Program and Rate Configuration Reports ...................................................................................6-16
Program Configuration Report ..............................................................................................6-16
Rate Configuration Reports...................................................................................................6-18
Variable Rate Configuration Report ...............................................................................6-18
Flat Rate Configuration Report.......................................................................................6-20
Rate Assignment Report ................................................................................................6-21
License Plate Inventory System Reports.....................................................................................6-23
License Plate Number Entry Report......................................................................................6-23
License Plate Inventory System Activity Report....................................................................6-25
Chapter 7: The Maintenance Module.............................................................................................7-1
Tool Bar.........................................................................................................................................7-1
Menu Bar .......................................................................................................................................7-2
Cashier Information Menu .............................................................................................................7-2
Cashier Rights Menu.....................................................................................................................7-3

Supervisor’s Operation Manual 1-1
Chapter 1: Introduction
Welcome to the AGP-5200 Phase III Fee Computer Supervisor’s Manual. This guide is to be used
by a supervisor to learn and program the Fee Computer.
Depending on access privileges, some functions mentioned in this manual may not be available.
Refer to The Maintenance Module 7-1 and the AGP-5200 Installation/Configuration manual for more
information.
Overview of the AGP-5200 Fee Computer
The AGP-5200 Fee Computer is an extremely powerful, user-friendly and secure parking fee control
system. The Fee Computer can accept ticket information in multiple ways, calculate parking fees,
accept multiple payment types and generate a wide range of reports.
The software running on the Fee Computer is divided into six separate modules, the
following table indicates which manuals contain information on the modules.
Module Name Name of Manual
The Normal Module The AGP-5200 Series Supervisor’s Operation Manual
The Maintenance Module The AGP-5200 Series Supervisor’s Operation Manual
The Reports Module The AGP-5200 Series Supervisor’s Operation Manual
The Configuration Module The AGP-5200 Series Installation/Configuration Manual
The Rates Module The AGP-7800/5200 Rate Structure/Configuration Setup Guide
The Diagnostic Module The AGP-5200 Series System Diagnostic Manual

1-2 Supervisor’s Operation Manual
AGP-5200 Fee Computer Features
The AGP-5200 Phase III Fee Computer is a modular system that features:
• An active color LCD display
• A custom keyboard
• A thermal receipt printer
• An internal credit card and ticket swipe reader
• A standard cash drawer
The optional components available for the Fee Computer include:
• The External AGP-5900 Fee Display
• The AGP-5600 Ticket Validator
• The AGP-0505 Slip Printer
• License Plate Inventory System Upgrade Kit (for use with the AGP-9100 LPI system)
• The Credit Card Upgrade Kit
• USB External Floppy Drive Unit
• Additional Cash drawers
• AGP-0500 Lock Box
The AGP-5200 also includes the following features:
• Configurable for a payment on entry, central pay or exit pay facility
• Calculates parking fees for up to one year.
• Contains configurable rate structures.
• Accepts payment by cash, credit card (optional), check, store discount coupon, Service card, or
Validation Coupon.
• Runs comprehensive management reports.
• Provides customizable header and footer for receipts.
• Provides barrier gate control.
• Provides cash drawer control.
Note: The AGP-5200 Phase III Fee Computer does not support the Legacy AGP-0508 Journal
Printer.

Supervisor’s Operation Manual 1-3
AGP-5200 Fee Computer Hardware Diagram
Figure 1-1 The AGP-5200 Fee Computer
• Thermal Receipt
Printer:
Prints receipts, basic reports, credit card authorization (or denial) slips and
short payment agreements for customers.
• Swipe Reader: Reads encoded parking tickets and credit cards for payment.
• Adjustable Color
Monitor:
Displays user prompts, transaction information and pictures of license plate
numbers (if equipped with the LPI upgrade Kit).
• Keyboard: Input device for the Fee Computer.
• Cash Drawer: Stores payments from customers.

1-4 Supervisor’s Operation Manual
Components of the Main Menu
The main menu of the Normal Module contains the following items:
Figure 1-2 The Main Screen
The Summary Window: Displays a detailed summary of the current transaction.
The Instruction Window: Displays instructions and error messages.
The Data Entry Window: Displays the prompt for data entry.
The Fee Display Window: Displays the current fee or time information.
The Function Key Window: Displays the function keys available for the current operation.
Status Indicator: Displays a round indicator light that represents the Fee Computer status by
color:
• Green indicates normal operation
• Yellow indicates caution or a calculation in progress
• Red indicates error (in some cases, the screen area in question becomes red)
The Operation Key Window: Displays the general Fee Computer operation keys.
Icon Window - Displays icons representing the following processes:
Icon Status
Vehicle Waiting for Vehicle-if gate arming enabled
Ticket Waiting for Ticket
Money Waiting for Fee
Gate Waiting for Cash Drawer to close or for final Enter key to be pressed when
completing transaction







Supervisor’s Operation Manual 1-5
The Operation Key Window
The Cancel Key
In the Normal Transaction Module, the Cancel key returns the cashier to the main menu.
The Sign On/Off Key
If a cashier is currently signed on, pressing the Sign On/Off key will display the current sign on status
and Cashier ID. This information will be displayed temporarily in the Instruction Window and the
Function Keys window will display a list of available options.
The Menu Key
Pressing the Menu key will display the current menu options. The orange function keys (F1-F10) are
used to select these options. The Menu key also acts as a “Back” function and will return the cashier
back to the main menu of the module.
The Enter Key
Pressing the Enter key submits information into the Fee Computer.

1-6 Supervisor’s Operation Manual
The Keyboard Functions
Figure 1-3 The Fee Computer Keyboard
The Fee Computer keyboard is laid out as follows:
The left row of grey keys:
The Cursor Up key is used for managerial functions and configuration
The Cursor Down key is used for managerial functions and configuration
The * Asterisk key is used for other functions and configuration
The Alt key enables the keyboard’s lower case alpha characters
The Alpha key enables the keyboard’s upper case alpha characters
The orange function keys on the keyboard correspond to the function keys currently available
on the screen.
The middle row of grey keys:
The $5 key is used to quickly enter a $5.00 amount
The $10 key is used to quickly enter a $10.00 amount
The $20 key is used to quickly enter a $20.00 amount
The #Pound Sign key is used for managerial functions and configuration
The CE Clear Entry key is used to clear entries
The AM/PM key is used for entering time
The Receipt key prints a receipt, or a second copy of the receipt
The ⊳BS Backspace key is used to backspace over previously entered
Information
The right row of operation keys:
The Cancel key ends an operation or transaction before it has been completed
The Sign On/Off key initializes Sign On/Sign Off procedures
The Menu key enables the menu functions
The Enter key submits input
The numeric keypad is used for data entry.
 
