Amazon Fitbit User manual

Fitbit
Amazon EU
Useful Information :
Fitbit Customer Support is available via
help.fitbit.com
For troubleshooting and replacements, see the guides here or visit the Fitbit website https://help.fitbit.com
Users Manuals : https://help.fitbit.com/articles/en_US/manuals.htm
Consumer Electronics Service GuideUpdated – May 2022
Need to know for Android :
Product Compatibility / Minimum Requirements :
The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit
products and services, you must install the Fitbit app on a compatible device running one of the
following operating systems:
●Apple iOS 14 or higher
●Android 10 or higher
●See additional tips for Android phones and tablets.
For more information, visit : https://www.fitbit.com/global/us/technology/compatible-devices
(Please note, these are subject to change, visit the link above for the most up to date information)
Manufacturer’s Guarantee: 2 Years
To make sure your Fitbit device syncs and receives notifications from your Android phone,
open the Settings app on your phone and confirm or adjust the following settings:
● Turn off background restrictions or limitations:
1. Go to Apps & Notifications > Fitbit app.
2. Tap Background restrictions or Background limits to turn off the setting.
● Turn off battery limitations:
1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
2. Change the view to All apps.
3. Search for the Fitbit app and choose Not optimized.

Fitbit
Heart Rate
As with all heart-rate tracking technology,
accuracy is affected by personal physiology,
device location on your arm, and type of
movement.
For a more accurate heart-rate reading:
Wear your Fitbit device on top of your
wrist, and make sure the back of the
device is in contact with your skin.
When you’re not exercising, wear your
device a finger’s width above your wrist
bone.
During exercise, wear your device a bit
tighter and higher for an improved fit. The
band should be snug but not constricting
(a tight band restricts blood flow,
potentially affecting the heart-rate signal).
Consumer Electronics Service GuideUpdated – May 2022
Troubleshooting: Accuracy
Steps
Fitbit devices have a finely-tuned algorithm for
step counting. The algorithm is designed to look
for intensity and motion patterns that are most
indicative of people walking and running. When
working at a desk, cooking, or performing other
activities with arm movements, a device on your
wrist may add some steps. When you’re doing
activities that involve arm movement—such as
working or cooking—you often walk a few steps
in-between stationary periods as well, so the
device tries to give you credit for those steps.
For most customers, the number of extra steps
added by arm-based movement isn’t significant
when compared to your overall stats. For more
information, see How does my Fitbit device
calculate my daily activity?
If you feel that your step count and
distance are inaccurate, confirm the
following are correct in the Fitbit app:
● Your wrist settings (For more
information, see Does the wrist I
wear my device on affect
accuracy? )
● Your height (For more
information, see How do I
manage my Fitbit profile?)
GPS
All devices with GPS sensors require a direct path to
GPS satellites to calculate location. A weak GPS signal
might affect the accuracy of your route and other activity
data. Your device uses your step count to calculate
distance until it finds a signal, so the total distance
calculated for a workout may be slightly less accurate
when GPS isn't available for the entire time.
If your device can’t connect to GPS satellites, or if gaps
appear in the map of your route, try these tips:
● Follow the recommendations for wearing
your device for exercise. (see heart rate
section)
● Try loosening the band 1 notch.
● Make sure your device doesn't touch your
wrist bone.
● Wait until GPS is connected to start the
exercise.
● Note that if you’re using GPS for the first
time in an area, connecting to GPS
satellites might take several minutes.
Heavily wooded areas and tall buildings
can increase the time it takes to connect to
GPS satellites.
● If GPS didn’t connect the first time, wait 5
minutes before you start the exercise
again.
● (Charge 4 and Charge 5) If your tracker
doesn’t connect to GPS satellites, you can
end the exercise, change the GPS mode
to Phone GPS, and start the exercise
again. To change the GPS mode, see How
do I manage the GPS settings on my Fitbit
device?
Floors
Fitbit devices detect floors with an
altimeter, which is a sensor that calculates
altitude based on atmospheric pressure.
Your device is designed to detect pressure
changes based on elevation gain, but
other types of pressure changes—such as
a gust of wind, a weather change, or
opening a door—can occasionally cause
your device to register extra floors. Your
device registers 1 floor when you climb
about 10 feet, which is the average
between residential and commercial floor
heights. If you climb long staircases you
may find that the floor count on your
device doesn’t match the number of floors
you climbed when the staircase is taller
than 10 feet.

Fitbit
Synchronisation
Fitbit trackers and watches use Bluetooth
Low Energy (BLE) technology to sync with
phones, tablets, and certain computers.
Checklist:
● Ensure the phone is compatible with
the Fitbit app -
www.fitbit.com/devices
● Check that Fitbit app and Fitbit
device are running on the latest
software update
● Bluetooth settings are on and
connected
● That the Fitbit has at least 20%
charge
Then try these steps:
1. Force quit the Fitbit app (don’t
delete it)
2. Turn Bluetooth on the phone off
and on again – check that the device
is in the connected list below
3. Open the Fitbit app
4. If the device didn’t sync restart the
Fitbit device
●See additional tips for Android phones
and tablets.
Consumer Electronics Service GuideUpdated – May 2022
Troubleshooting: Synchronisation/ Restarting/ Notifications
Restarting your device
If the customer experiences any of the
following issues, restart the device:
● Won’t sync
● Won’t respond to button
presses, taps, or swipes
● Charged but doesn’t turn on
● Won’t track your steps or other
stats
● Heart Rate not displaying
● Screen won’t turn on, is
frozen, or has a distorted
display
Restarting the device turns it off and
on without deleting any activity data.
● Ace 2/Ace 3/Inspire Series –
Plug in to charge the device,
then press and hold the button
on the tracker for 5 seconds
● Charge 3/Charge 4 – Plug in to
charge the device, then press
and hold the button on the
tracker for 8 seconds
● Charge 5/Luxe – Plug in to
charge the device, then press 3
times cable’s button pausing 1
sec between presses. Wait until
logo appears
● Sense / Versa Series– Press
and hold the left button for 10
seconds (back and bottom
buttons for Versa)
Notifications
1. Ensure the Fitbit has at least
20% charge
2. Reset Bluetooth - refer to
Synchronisation steps
If this is not successful:
1. Restart the device
For more in-depth notifications
troubleshootings :
*iPhone users—see Troubleshooting quick
tips for iPhones
*Android users—see Why are notifications
delayed or missing?
Notifications on iPhone iOS 14 or above
Bluetooth
1. Tap Settings > Bluetooth > next
to the name of the Fitbit device.
2. Turn Share System notifications OFF
and back on to show previews
Show Previews
1. Tap Settings (iPhone, not Fitbit) >
Notifications. Make sure Show
Previews is set to Always or When
Unlocked.
App notification settings
For each app that sends notifications, tap
Settings > Notifications > the name of the
app and verify these settings:
1. Allow Notifications—On
2. Alerts > Notification Center—On
3. Show Previews—Always or When
Unlocked.

Fitbit
What is the battery life of each device
*Using features such as always-on display and GPS require more frequent charging.
● If you turn on always-on display:
● Charge 5 and Versa 2 have a battery life of up to 3 days.
● Luxe, Sense, and Versa 3 have a battery life of up to 2 days.
● If you use built-in GPS regularly:
● Charge 4 and Charge 5 have a battery life of up to 4 days. If you use built-in GPS
continuously, Charge 4 and Charge 5 have a battery life of up to 5 hours,
● Ionic has a battery life of up to 10 hours.
● Sense and Versa 3 have a battery life of up to 12 hours.
Consumer Electronics Service GuideUpdated – May 2022
Troubleshooting: Battery Life/ Screen Not Working
Device not turning on
1. Clean and dry the device
2. Try a different USB hub or a UL-certified wall charger
3. Leave on charger for 30 minutes
4. Try restarting the device
If a customer is experiencing short battery life, try the following:
Change the clock face
Some clock faces can use more battery than others.
1. Open Fitbit app
2. Tap customer’s profile picture, then tap on the device image
3. Tap Gallery, then Clocks tab
4. Browse the available clock faces. Tap the clock face you want then Install.
Adjust the brightness
On Charge 3, Charge 4, Charge 5, Versa Family, Luxe, and Sense, you can adjust the
brightness on the device.
1. Go to the Settings App on the device
2. Find the Brightness tile and tap to change it to Normal or Dim
In the Settings App, you can also adjust other settings like Screen Wake, Screen
Timeout, Sleep Mode, Notifications and Heart Rate
Reduce Notifications
1. With the Fitbit nearby, tap the Today tab then tap the profile picture
2. Tap your device image and then Notifications
3. Choose the types of notifications the customer wants to receive. Tap App
Notifications and choose the apps the customer wants notifications from.
4. Sync the device
We’re aware of a battery drain issue affecting some
Charge 5 devices in which the built-in GPS chip may
remain active after ending a GPS-enabled exercise.
We’re working on an update to fix the issue.
If you experience shorter than expected battery life,
restart your device by connecting it to the charging
cable. Note the following:
● If you use GPS to track your exercise, use the
Phone GPS setting on your tracker to preserve
battery life. For more information, see How do I
use GPS on my Fitbit device?
● We’ll work to resolve it and hope to have a fix
soon. Be sure to keep your Fitbit device and app
up-to-date to ensure you receive the quickest
resolution.
Charge your smartwatch/device more often
if using:
● Music
●GPS (Use phone GPS to preserve battery life with
Charge 4 and 5)
● Exercise modes
● Always-on apps
● Animated clock face
● Always-on display
● SpO2
Fitbit Sense*
Fitbit Versa 2*
Fitbit Versa 3*
6+ days
Fitbit Versa
Fitbit Versa Lite Edition
4+ days
Fitbit Ace 3 Up to 8 days
Fitbit Inspire 2 Up to 10 days
Fitbit Ace and Ace 2
Fitbit Alta
Fitbit Blaze
Fitbit Charge 2
Fitbit Flex 2
Fitbit Ionic*
Fitbit Inspire series
Fitbit Luxe
Up to 5 days
Fitbit Alta HR
Fitbit Charge 3
Fitbit Charge 4*
Fitbit Charge 5*
Up to 7 days

Fitbit
Product Care
it’s important to follow a few simple guidelines as you wear and care for your device. Visit https://www.fitbit.com/product-care for more
detailed information.
If the customer is wearing a water resistant device swimming, or in the shower, advise they dry their wrist and the device
thoroughly afterwards.
To keep the band clean and skin happy, our board of certified dermatologists have outlined the following tips:
1. Keep it clean:
○ Regularly clean the band and wrist—especially after working out or sweating. Rinse the band with water or wipe it
with a small amount of rubbing alcohol
○ To remove build-up of lotions and oils (such as sunscreen, insect repellent and moisturizers) that can be trapped
beneath the band, we recommend that you use a soap-free cleanser like Cetaphil Gentle Skin Cleanser or Aquanil,
rinse thoroughly and dry well.
2. Keep it dry (and your wrist!):
○ While Fitbit devices are water resistant*, it’s not good for the customer’s skin to wear a wet band for long
periods of time.
○ If the band gets wet – like after sweating or showering – advise it is rinsed and dried thoroughly before putting it
back on.
○ Be sure your skin is dry before putting the band back on
3. Don’t wear it too tight
○ Make sure the band isn’t too tight. Wear the band loosely enough that it can move back and forth on the wrist.
4. Give your wrist a rest
○Give the wrist a break by removing the band for an hour after extended wear.
(Please note these guidelines are subject to change for the most up-to date-information and complete product wear
and care instructions, visit the link above)
Consumer Electronics Service GuideUpdated – May 2022
Troubleshooting: Screen Disruption or Not Turning on / Broken Band / Product Care
Screen Disruption
1. Change the clock face
Some 3rd party clock faces can use more battery
than others, as well as disrupt stats showing on
your wrist. Review ‘Short Battery Life’ for steps
1. Restart the device
● Ace 2/Ace 3/Inspire Series – Plug in to
charge the device, then press and hold
the button on the tracker for 5 seconds
● Charge 3/Charge 4 – Plug in to charge
the device, then press and hold the
button on the tracker for 8 seconds
● Charge 5/Luxe – Plug in to charge the
device, then press 3 times cable’s
button pausing 1 sec between presses.
Wait until logo appears
● Sense / Versa Series– Press and hold
the left button for 10 seconds (back and
bottom buttons for Versa)
Broken / Damaged Band
For broken bands, please ask the customer to visit
help.fitbit.com - The customer can file a claim
directly with Fitbit to get a replacement.

Fitbit
Help
Find the support that you need straight from
your Fitbit app:
1. Tap the Today tab > your profile picture
> Help & Support
2. Tap Help Articles for a quick access to
the Fitbit help site
3. Tap one of the forum options for the
Fitbit Community
4. Tap Contact Customer Support to be
directly connected with Customer
Support
Consumer Electronics Service GuideUpdated – May 2022
In-app Contact Support