Amazon HDML-Cloner Box User manual

User Guide of HDML-Cloner Box(CA-988B) - Amazon US
Marketplace
Publish on: Customer Support & Amazon US Marketplace frontpage
Version: 1.01
To all ClonerAlliance valuable customers:
Thanks for your purchase and support to ClonerAlliance Inc..
Customer satisfaction has always been our top priority ever since we started selling. We
hope this guide will be useful to help you resolve some of the common problems. For
more specific questions or problems, free free to contact us for direct help.
Note
We fully acknowledge that no product is perfect and maybe HDML-Cloner Box is not up to
your expectation now, however, ClonerAlliance is determined to offer the best buying
experience to our customers. Before returning or submitting a negative comment, please do
give us a chance to help you. Send a message to us, we will definitely offer you satisfactory
solutions.
Table of Contents
After Sales Warranty
Register HDML-Cloner Helper and MP4-Cloner
No Power
Black Screen Issue
LED Keeps Flashing Blue&Green
Get One Single Large File Instead of Multiple 2GB Files
Microphones Recommended
Specification of Supported External Hard Drives
No Audio/Low Audio
Audio and Video Out of Sync/Unsupported Files
USB Device is not Detected
After Sales Warranty
ClonerAlliance Inc. provides 30-Day No Hassle Return(No Additional Fee) and 2-Year
Replacement Warranty Service for all hardware. Please rest assure to use ClonerAlliance
products.
Register HDML-Cloner Helper and MP4-Cloner
After receiving your order, we have sent you the code to your amazon account. Please
check your Amazon message or the email address associated with amazon account.
If you didn’t receive it for unexpected reasons, don’t worry, just send us a message with
your S/N and your order ID. Our support will send you the code directly.
No Power

No Power
1. Change a socket.
2. Change a 5v/2a power supply if you have. If the power supply is defective or you
need us to send you accessories, contact us to send to you directly.
3. If the item is defective, we will offer you help to get a replacement from amazon.
Important: ClonerAlliance takes quality control very seriously. Each product will be tested
very carefully before sending to our customers. Defects are extremely rare occurences.
We will try our best to reduce such issues. Whatever, any defective product could be
replaced without any additional charge.
Black Screen Issue
1. Please confirm LED is stable BLUE or stable GREEN (NO FLASHING).
2. Press and hold the REC button about 10 seconds. Then TV will display your video
successfully.
3. If TV still displays black screen, please process the steps above again. You will
resolve the problem.
4. If you performed the steps above and TV still displayed nothing or error, please
adjust resolution to 720P. It may be helpful to the issue. Tip: While recording, you
may press and hold the REC button for a few seconds to switch between 720p and
1080p.
LED Keeps Flashing Blue&Green
HDML-Cloner Box will flash alternatively blue and green after you power on the product.
It is normal. After all devices are connected and powered on, the LED of HDML-Cloner
Box will turn to be stable BLUE or stable GREEN (NO FLASHING). If it keeps flashing,
please check the steps below:
1. Please make sure your connection is correct first. Connect HDML-Cloner Box to TV
via an HDMI cable (HDMI Out). Connect your source device to HDML-Cloner Box
(HDMI In).
2. If it still blinks, please upgrade the latest firmware.
3. If it doesn’t work, please contact our support team for direct help.
Get One Single Large File Instead of Multiple 2GB Files
The recorded file will not be separated into several 2GB files if the USB storage device is
in the NTFS format. FAT32 file system will split the recordings into several 2GB files.
TIP: FAT32 format is recommended. It works more stable than NTFS. You may use our
bonus software MP4-Cloner to combine them into one file easily.
Microphones Recommended
Please use the 3.5mm input interface microphones. Also please select the microphones
that are applicable to computer but not cellphone. To control voice recording, please

adjust the volume of HDMI input source.
Specification of Supported External Hard Drives
1. 2 TB capacity or below.
2. Less than 500mA current (Under dependent power sources).
3. 10MB/s read-write speed or above (You can use CrystalDiskMark to test speed.).
4. FAT32 or NTFS file system on Windows 7 operating system or above.
5. Make sure your mobile hard disk is in the MBR partition style. If it is in the GPT
partition style, please convert it to MBR.
No Audio/Low Audio
Please adjust the audio output of your source device to PCM or Stereo, then HDML-
Cloner Box will be able to record audio successfully.
Note: If you use an AV receiver (AVR) via HDMI cable, please connect the HDML-Cloner
Box between the source video device (such as your PS3, STB or DVR) and your AV
receiver (AVR) via HDMI cable.
Audio and Video Out of Sync/Unsupported Files
Please format your USB storage device to FAT32 or change another USB storage device. It
is helpful to fix the issue.
USB Device is not Detected
1. Please unplug the USB storage device from the USB port and then plug it again.
2. If the prompt still exists, please format the USB storage device first and plug it
again. Tip: It is recommended that you format your USB storage device to FAT32
file system for better compatibility.
3. If it doesn’t work, please contact our support for direct help.
Note
ClonerAlliance Inc. provides 30-Day No Hassle Return(No Additional Fee) and 2-Year
Replacement Warranty Service for all hardware. Please rest assure to use ClonerAlliance
products.