Ambir ImageScan Pro 820ix User manual

User Guide
®
ImageScan Pro 800ix Series
High-Speed ADF Scanner
User Guide
UG-800ixs-1.0

UG-800ixs-1.0
Trademarks
© 2017 Ambir Technology, Inc. All rights are reserved. No portion of this document may
be reproduced without permission.
All trademarks and brand names mentioned in this publication are property of their
respective owners.
Liability
While all efforts have been made to ensure the accuracy of all contents in this manual,
we assume no liability for errors or omissions or bystatements of anykind in this manual,
whether such errors are omissions or statements resulting from negligence, accidents,
or any other cause. The contents of this manual are subject to change without notice.
We will not shoulder any legal liability, if users failed to follow the operation instructions
in this manual.
Copyright
The scanning of certain documents, for example checks, bank notes, I.D. cards,
government bonds, or public documents, may be prohibited by law and/or subject to
criminal prosecution. We recommend you to be responsible and respectful of the
copyrights laws when you are scanning books, magazines, journals and other materials.
Environmental Information
This product is designed and produced to achieve sustainable environmental
improvement. We strive to produce products in compliance with global environmental
standards. Please consult your local authorities for proper disposal. Our product
packaging is recyclable.

UG-800ixs-1.0
Table of Contents
INTRODUCTION.................................................................................................. 1
How to Use This Guide.............................................................................................1
Conventions of This Guide........................................................................................2
A Note about Icons...............................................................................................................2
Safety Precautions....................................................................................................2
Minimum System Requirements ...............................................................................3
Box Contents............................................................................................................4
Scanner Overview.....................................................................................................5
CHAPTER I. INSTALLING THE SCANNER .................................................................. 8
Software Installation Requirements...........................................................................8
Hardware Requirements...........................................................................................8
Installing and Setting up the Scanner........................................................................9
Step 1. Download and Install the Software ..........................................................................9
Step 2. Connecting the Scanner to Your Computer...........................................................10
Step 3. Install the Stacker...................................................................................................11
Installing Additional Software..................................................................................11
CHAPTER II. SCANNING .................................................................................... 12
Preparing Documents .............................................................................................12
Checking Document Conditions.........................................................................................12
Loosening Documents........................................................................................................14
Placing Documents.................................................................................................15
Placing Business Cards..........................................................................................17
Placing Plastic Cards..............................................................................................18
Scanning Documents..............................................................................................19
Scanning via TWAIN Interface ...........................................................................................19
Scanning using the scanner buttons and AmbirScan ADF ................................................19
Scanning from AmbirScan ADF’s Execute Menu...............................................................21
CHAPTER III. CARE AND MAINTENANCE............................................................... 22
Cleaning the Scanner..............................................................................................22
Cleaning Materials..............................................................................................................22
Cleaning the ADF ...............................................................................................................23
Replacing Consumables.........................................................................................25
Replacing the Pad Module .................................................................................................26
Replacing the Feed Roller..................................................................................................27
Calibrating the Scanner...........................................................................................29
Power Save ............................................................................................................30
CHAPTER IV. TROUBLESHOOTING ....................................................................... 31
Scanner Connection ...............................................................................................31
Clearing Paper Jams...............................................................................................32
APPENDIX A:................................................................................................... 33
FCC Radio Frequency Statement...........................................................................33

1
INTRODUCTION
Thank you for purchasing an Ambir scanner. Like all of our products, your new scanner
is thoroughly tested and backed by our reputation for unsurpassed dependability and
customer satisfaction.
HOW TO USE THIS GUIDE
This User’s Guide provides instructions and illustrations on how to install and operate
your scanner. This guide assumes the user is familiar with Microsoft Windows.
The Introduction section of this manual describes the box contents and minimum
computer requirements to use this scanner. Before you start installing your scanner, check
the box contents to make sure all parts are included. If any items are damaged or missing,
please contact Ambir Technology customer service directly.
Chapter I describes how to install scanner’s software and connect the scanner to your
computer. This guide assumes that your computer is USB-ready and has a free USB port.
Chapter II describes how to use your scanner.
Chapter III describes how to maintain and clean your scanner.
Chapter IV contains technical support information that can help you solve simple
problems.

2
CONVENTIONS OF THIS GUIDE
Bold —Represents commands or contents on your computer screen.
ALL CAPS —Important note or first use of an important term in a chapter.
Italic —Represents buttons on your scanner OR important notes.
A Note about Icons
This guide uses the following icons to point out information that deserves special
attention.
Warning
A procedure that must be followed carefully to prevent
injury, or accidents.
Attention
Instructions that are important to remember and may
prevent mistakes.
Information Optional tips for your reference.
SAFETY PRECAUTIONS
Warning
Before using this device, please read the following
important information to eliminate or reduce any
possibility of causing damage and personal injury.
1. Usage, the product is for indoor use in dry locations. Moisture condensation may occur
inside this device and cause malfunction at these conditions:
when this device is moved directly from a cold to a warm location;
after a cold room is heated;
when this device is placed in a damp room.
To avoid the moisture condensation, you are recommended to follow the procedure:
i. Seal this device in a plastic bag for it to adapt to room conditions.
ii. Wait for 1-2 hours before removing this device from the bag.
2. Do use the AC adapter and USB cable provided with the scanner. Use of other AC
adapter and cables may lead to malfunction.

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3. Keep the space around the AC adapter clear in case you need to quickly unplug the AC
adapter during emergencies.
4. Damaged wire could cause fire or electrical shock. Keep the power cord straight and
without being twisted, bended, or scraped.
5. Unplug this device if you don’t need to use for an extended period of time to avoid any
risks of causing fire.
6. Do not attempt to disassemble the scanner. There is danger of an electrical shock and
opening your scanner will void your warranty.
7. Be sure not to bump or knock the scanner glass as it is fragile and could break.
8. Do not subject the scanner to excessive vibration. It may damage the internal
components.
MINIMUM SYSTEM REQUIREMENTS1
PC with Intel Pentium® IV 2.0GHz processor or compatible
1 MB RAM
Available USB 2.0 port
100 MB Free Hard Disk Space
Video card that supports 16-bit color or greater
Operating System: Windows 7 / 8 / 10
Information
Systems with Pentium® IV 3.0GHz or higher
processor (or its compatible) and 500 MB free hard
disk space are recommended for optimal
performance.
1Higher requirements may be needed when scanning or editing large quantities of images. The
system requirements stated are only a guideline, generally the better the computer (motherboard,
processor, hard disk, RAM, video graphic card), the better the results.

4
BOX CONTENTS2
1. Scanner
2. USB Cable
3. AC Adapter
4. Stacker Tray
5. Installation Guide
7. Calibration Sheet
8. Cleansing Cloth
9. Pad Module (replacement pad)
2Save the box and packing materials in case you need to transport this scanner in the future.

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SCANNER OVERVIEW
1. PAPER CHUTE COVER—Helps keep the paper in place.Open paper chute cover when
using the scanner.
2. PAPER WIDTH SLIDER—Adjusts the paper width slider for the paper size you are
using.
3. COVER OPEN LEVER—Opens the ADF cover. Pull it to open the ADF cover when you
need to clear paper jam or clean the scanner.
4. STACKER—Keeps the paper in place. Extend it in case of longer paper.
5. ADF (AUTOMATIC DOCUMENT FEEDER)—Automatically feeds a stack of documents
for scanning.
6. PAPER CHUTE EXTENSION—Extends to hold longer paper.

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7. UP BUTTON—Pressto moveforward the scanning task number indicated in thefunction
number display.
8. DOWN BUTTON—Press to move backward the scanning task number indicated in the
function number display.
9. FUNCTION NUMBER DISPLAY—Indicates the number of the predefined scanning task
selected by the up or down button.
10. SCAN BUTTON—Press to perform a predefined scanning task selected by the up or
down button.
11. POWER LED—Indicates the scanner status.
Light Status
Blue The scanner is turned on, ready to scan images.
Orange The scanner is in standby mode (sleep mode) if it is idle for 10
minutes.
Off The scanner is off, either because the power is not turned on, or because the AC adapter is not properly plugged into an AC power
outlet.

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12. HAND HOLDER—Ergonomically designed for you to carry the scanner with ease.
13. USB PORT—Connects the scanner to a USB port on your computer by the included
USB cable.
14. POWER RECEPTOR—Connects the scanner to a standard AC power outlet by the
included AC adapter.
15. POWER SWITCH—Use this to turn the scanner ON or OFF.

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CHAPTER I. INSTALLING THE SCANNER
Before installing your scanner, please verify that you have all of the proper components.
A list of the package contents is provided in the “Box Contents” section of this guide.
SOFTWARE INSTALLATION REQUIREMENTS
Your scanner includes AmbirScan ADF software and a TWAIN driver for use with TWAIN
compliant scanning applications. To ensure ample room for the installation, as well as for
scanning and saving images, a minimum of 500 MB of hard disk space is recommended.
This USB scanner may operate with Microsoft Windows 7 / 8 / 10 operating systems.
HARDWARE REQUIREMENTS
This scanner connects to your computer through the Universal Serial Bus (USB) which
supports HOT PLUG AND PLAY.To determine whether your computer is USB-capable, you
must check the rear of your PC to locate a USB jack that looks like the picture below. If you
are having trouble in locating the USB port on your computer, please refer to the hardware
manual that came with your computer.
Upon examination, you should find one or two rectangular USB ports, which usually
appear as shown below.
If you don’t find such USB ports on your computer, then you need to purchase a certified
USB interface card to add USB capabilities to your computer.
USB Connector(s)

9
INSTALLING AND SETTING UP THE SCANNER
Please follow the step-by-step procedures described below to install the Ambir scanner.
Attention
Choose a Proper Site First!
Always place your scanner on a level, smooth
and strong surface before proceeding the
scanner setup or any scanning task.
Tilted or uneven surface may cause paper-
feeding errors, scanner damage or personal
injury.
Avoid using the scanner in a dusty
environment. Dust particles and other foreign
objects may damage the unit.
Step 1. Download and Install the Software
1. Visit www.ambir.com/suppor/imagecan-pro-800-setup to download the installer for
the scanner software and TWAIN driver.
2. Follow the instructions provided on the web page and complete the software/driver
installation before connecting the scanner to your computer.

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Step 2. Connecting the Scanner to Your Computer
Attention
Please make sure the scanner is turned OFF
before you plug or unplug the scanner power
adapter.
1. Plug the AC adapter into the scanner’s power receptor .
2. Plug the other end of the AC adapter into a standard AC power outlet.
3. Plug the square end of the included USB cable to the USB port at the rear of the
scanner.
4. Plug the rectangular end of the USB cable to an available USB port on your computer.
5. If you plan to connect your scanner to a USB hub3, make sure that the hub is connected
to the USB port in your computer. Next, connect the scanner to the USB hub.
Attention
Save the Calibration Sheet in case you need
to calibrate the scanner in the future.
3The USB hub is not included with the scanner.

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Step 3. Install the Stacker
Insert the tabs on the stacker onto their slots on the scanner.
Information
The installation of stacker is optional, if you have
limited desktop space.
INSTALLING ADDITIONAL SOFTWARE
Your scanner is TWAIN compliant and functions with virtually all available TWAIN
compatible software. If you purchase additional software to be used with your scanner,
please make sure that it conforms to the TWAIN standard.

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CHAPTER II. SCANNING
This chapter describes three important steps of scanner operations. Read them
thoroughly and follow the instructions to ensure correct use and optimal scanner
performance.
Step 1. Preparing Documents
Step 2. Placing Documents
Step 3. Scanning Documents
PREPARING DOCUMENTS
Proper document preparation prior to the scan can prevent paper feed errors and
damages to the scanner.
Checking Document Conditions
Loosening Documents
Checking Document Conditions
The ADF of this scanner accepts a variety of paper and stationery you may use in your
daily work or personal life, such as:
Normal paper; paper weight between 14 lb. and 28 lb. paper
Notched paper
Coated paper (e.g. brochure)

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Attention
To prevent paper feeding errors and damages to
the ADF unit, strictly follow the instructions below:
Remove all small objects e.g., paper clips,
pins, staples or any other fasteners attached,
before loading the paper into the ADF.
Make sure the paper is completely flat with no
creased or curled corners.
Avoid scanning documents with pencil lead
and newspaper clippings as they will make the
ADF exposure glass and the inner ADF dirty. If
you have to scan such paper, clean the
scanner frequently (refer to “Chapter III. Care
and Maintenance” of this guide for more
information).
The paper for each batch scanned by ADF can
be of the same or different weights. However,
make sure the length of each scan batch is the
same.
However, don’t use the ADF to scan documents if they meet any of the following
conditions:
Paper lighter than 14 lb. (50 g/m2)) or heavier than 28 lb. (105 g/m2)
Paper with clips or staples attached
Paper with inconsistent thickness (e.g. envelopes)
Paper with wrinkles, curls, folds, or tears
Paper with an odd (non-rectangular) shape
Tracing paper
Carbon paper, pressure sensitive paper, carbonless paper
Items other than paper (e.g. cloth, metal foil)
Attention
DO NOT use the ADF to scan photographic
sheets or particularly valuable document
originals; wrinkles or other damages can
happen in case of paper feeding errors.
DO NOT place paper with wet ink or correction
fluid into the ADF. Wait few minutes for it to get
dry.

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Loosening Documents
Before loading documents into the ADF, loosen them as follows:
1. Fan the documents so that no two pages are sticking together.
2. Hold the documents upside down with both hands, and then gently push them onto
a flat surface to align the edges of all documents.
This will allow documents being fed into the ADF one at a time andprevent paperfeeding
errors.

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PLACING DOCUMENTS
1. Load the documents, headfirst and face down, toward the center of the ADF paper
chute and all the way into the ADF until touching the bottom.
For single-sided scans,load thedocumentsface down so that the side to be scanned
faces towards the paper chute.
For double-sided scans, load the desired page order of documents face down so
that the side to be scanned faces towards the paper chute.
2. If you need to scan longer documents, pull out the paper chute extension and the
stacker extension to provide further support for the documents.

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3. Adjust the paper width slider for the paper size you are using. The paper width slider
should be gently touching both sides of the documents.
Attention
DO NOT load more than 50 sheets of paper
(18 lb., 70 g/m2) to the ADF.
Paper scanned from the ADF must be a
minimum of 2.5” W x 2” L (6.35 cm x 5.08 cm).
Make sure there are no gaps between the
document stack and the paper-width slider;
otherwise, the scanned images can be
skewed.
Although the documents should be loaded
firmly in place ensuring optimum scanning
accuracy, they should never be wedged in so
tightly that the process of feeding them through
the scanner is strained.
Do not load additional paper into the ADF while
the unit is feeding and scanning.

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PLACING BUSINESS CARDS
1. Load the business cards, headfirst and face down, toward the center of the ADF and
all the way into the ADF until touching the bottom.
For single-sided scans, load the business cards face down.
For double-sided scans, load the business cards in desired order.
2. Adjust the paper width slider to the business card width. The paper width slider
should be gently touching both sides of the business cards.
Attention
Don’t load more than 20 business cards in one
batch.