Ambir nscan 915i Service manual

Administrators Guide

Ambir nScan™915i Administrators Guide
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Contents
Preventing unauthorized access to System Settings.................................................................. 3
Hiding the Home Button on the Job screen................................................................................ 4
Accessing the Job Settings Menu .............................................................................................. 5
Set to start at system start...................................................................................................... 6
Export all jobs......................................................................................................................... 6
Import all jobs......................................................................................................................... 7
Delete all jobs......................................................................................................................... 7
System Settings ..................................................................................................................... 7
Setting the Job screen as the default start up screen................................................................. 8
Disable Main Screen (step 1) ................................................................................................. 8
Enabling Set to start at system start on the Job Settings menu (step 2) ................................10
Exporting Usage Logs...............................................................................................................11
Exporting Error Logs.................................................................................................................12
Exporting and Importing System Settings..................................................................................13
Export All Settings.................................................................................................................13
Import All Settings .................................................................................................................14
Clearing all user settings...........................................................................................................15
Setting a Static IP Address........................................................................................................16
Using more than one Google Drive or Dropbox account ...........................................................17
Troubleshooting tips..................................................................................................................18
Resolving Google Drive and Gmail issues.............................................................................18
Onscreen keyboard blocks other onscreen elements ............................................................19
Troubleshooting Save Failed Errors.......................................................................................19
Testing network and internet connectivity ..............................................................................20
Troubleshooting access failures ............................................................................................21
Google Drive and Gmail.....................................................................................................21
Mobile Devices ..................................................................................................................21
Network Shares .................................................................................................................22

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Preventing unauthorized access to System Settings
Hide the systems System Settings button to prevent users from accessing and changing
system settings.
•Tap System Settings and hold for 3 seconds. The System Settings button is no longer
displayed.
•To re-display the System Settings button, tap the area circled above that was
previously occupied by the System Settings button and hold for 3 seconds.

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Hiding the Home Button on the Job screen
Hiding the Home button will prevent users from switching to Home screen when on the Job
screen. Only the Job screen will be displayed. This setting will only persist until the next reboot
(power on/off cycle).
•On the Job screen tap and hold the Home button for 3 seconds to hide the Home
button.
•To re-display the Home button tap and hold the area previously occupied by the Home
button for 3 seconds.

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Accessing the Job Settings Menu
Use the Job Settings Menu on the Job screen to:
•Set the Job screen as the default start screen
•Import and Export Jobs
•Delete all Jobs
•Access advanced System Settings
Tap and hold the red circled area of the Job screen for 3-5 seconds to display the Job Settings
Menu.

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After 3-5 seconds a menu bar will appear. Tap to open the menu:
Set to start at system start
You can display the Job screen instead of the Main screen when nScan starts. This is a two-
step process. See the Setting the Job screen as the default start up screen procedure below
for details.
Export all jobs
Exports all Jobs to the USB drive for backup or to import on other nScan scanners.
•Insert a flash drive into the USB port.
•Tap Export all jobs.
•Enter a file name for the saved job file.
•Tap OK.
•Tap OK after the Export Completed message is displayed.
•The configuration file (*.PRFS) is found in the \job folder on the flash drive.

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Import all jobs
Imports previously exported Jobs from a USB flash drive.
•Insert a flash drive with the *.PRFS file in the \job folder into the USB port.
•Tap Import all jobs.
•Select the configuration file from the list on the Import dialog and the Jobs are
immediately imported.
Delete all jobs
Deletes all Jobs and all Groups on the nScan.
System Settings
Use the Job Settings menu on the Job screen or Home> System Settings> Wrench> IP
Gear… to access the following configuration menus:
•Network
oVPN Settings
oEnable/Disable RJ45 jack
oStatic IP Settings
•WiFi
oEnable/Disable
oSelect WiFi network
•Display
oBrightness
•Security
oEnable/Disable Screen Lock PIN/Password
oPassword visibility (when creating or entering PIN/Password)
IMPORTANT: DO NOT FORGET YOUR SCREEN LOCK PIN/PASSWORD!
If you forget this PIN/Password, you will need to send the scanner to Ambir for repair.
Service charges will apply to reset the scanner.
•Language and Keyboard selection
•Date and Time

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oAuto date and time
oClock format
Setting the Job screen as the default start up screen
You can display the Job screen instead of the Main screen when nScan starts. The Home
button on the Job screen can also be hidden to prevent users from accessing the Home screen.
Setting the Job screen as the default screen is a two-step process:
•Disable Main Screen (step 1)
•Turn Set to start at system start on from the Job System Settings menu (step 2)
Disable Main Screen (step 1)
•On the Home screen, rapidly tap the upper-left corner of the Home screen 10 times in
about 3 to 4 seconds.
Note: You must tap very close to the wireless icon. If the message below is not displayed, tap
on one of the scan settings buttons and try again.

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•The following is displayed:
•Slide the switch to OFF.
•Tap OK.

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Enabling Set to start at system start on the Job Settings menu (step 2)
•On the Job menu, display the Job Settings menu (see Displaying Job Settings Menu
above).
•Turn Set to start at system start to ON.
•If you would like to hide the Home button to prevent users from switching to the Main
screen, tap and hold the Home button on the Job screen for 3 seconds.
IMPORTANT: Make sure the Job Settings menu option Set to start at system start is ON and
the Main screen Start at system start is OFF before powering the scanner off.
•Turn the scanner off and then back on.
•The Job screen will appear after the system and scanner application restarts.

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Exporting Usage Logs
•On the Home screen, tap System Settings> Wrench> History> Log to view and
download the usage log file. The Log file contains system operation statistics.
•Export usage logs to a flash drive by:
oInsert a flash drive into the USB port.
oTap

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Exporting Error Logs
•Insert a flash drive into the USB port.
•On the Home screen, tap System Settings> Downloads.
•Tap and hold the third row for 3-5 seconds.
•Tap to save the log files to the flash drive.

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Exporting and Importing System Settings
You can export all settings found in System Settings on the Main menu to a USB flash drive.
This exported file can be imported to other nScan scanners to configure the scanners exactly
the same.
Note: Jobs must be exported and imported using the Special Settings menu on the Job screen.
Export All Settings
•Tap System Settings > Up Arrow Gear to access the Sending menu.
•Tap and hold the space below Clear All Settings for 3-5 seconds until Export All
Settings is displayed.
•Insert a thumb drive into the USB port.
•Tap OK and a .sets file is exported to the thumb drive.

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Import All Settings
•Insert a thumb drive with a .sets file in the root directory into the USB port.
•Tap System Settings > Up Arrow Gear to access the Sending menu.
•Tap and hold the second space up from the bottom for 3-5 seconds until Import All
Settings is displayed.
•Select the .sets file from the list and tap OK.

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Clearing all user settings
•On the Home screen, tap System Settings> Up Arrow Gear
•Tap Clear All Settings

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Setting a Static IP Address
•On the Home screen tap System Settings> Wrench.
•Tap the Gear icon in the IP section.
•Tap Networks> Ethernet> Static IP Settings> Use Static IP.
•Enter IP settings as required for your network.
•Tap Save in the upper right corner.
•Tap Exit.

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Using more than one Google Drive or Dropbox account
nScan allows you to store multiple accounts for Dropbox and Google Drive. If more than one
person is using this nScan, we recommend that you setup a secondary password that is only
used on nScan to prevent unauthorized access to your cloud storage account.
You will be prompted to create and enter this secondary password in the Cloud Settings screen
(see below). This password does not have to be the same as your cloud account password.
Create and enter the secondary Password or leave all fields blank and tap OK.

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Troubleshooting tips
Resolving Google Drive and Gmail issues
Either Allow Less Secure Apps or Two Step Authentication must be enabled on the target
Google account. When Two Step Authentication is enabled, you must generate a new app
password for nScan.
Two Step Authentication and App Passwords:
https://support.google.com/accounts/answer/185833?hl=en
Allowing Less Secure Apps to access your Google account:
https://support.google.com/accounts/answer/6010255?hl=en
If you see Failed to Connect to Server errors when setting up Gmail or Google Drive, the most
likely issue is Allow Less Secure Apps is not enabled or Two Step Authentication is enabled and
you are not using the correct app password.
If you see Passwords Don’t Match when setting up a default cloud account (Select and setup
a default cloud is ON), nScan is prompting you for the secondary password and not the Google
password or Google app password.

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Onscreen keyboard blocks other onscreen elements
At times, the onscreen virtual keyboard may block other onscreen elements. If this occurs, tap
on the active window (except the keyboard) to dismiss the keyboard. Tap in a data entry field to
re-display the keyboard.
Troubleshooting Save Failed Errors
Most Save Failed errors are caused by:
•nScan not connected to the network and/or internet.
•Destination is not enabled to accept files from the nScan.

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Testing network and internet connectivity
•On the Home screen tap System Settings> Wrench.
•In the IP section you must see a valid IP address for Ethernet or WiFi.
•If connected to WiFi, test internet connection by tapping on Wi-Fi and the Globe in the
WiFi section.