Ambit U10C017 User manual

Cable Modem with Embedded MTA
Model Number: U10C017
(Draft)
User Guide
Rev. 1.0
Firmware 4.45.3000
May 30th, 2005

User’Guide2Contents
1. INTRODUCTION ...................................................................................................................4Understand the Cable Modem’ Features ......................................................................................................... 4Prepare Your Area for Cable Modem Installation .......................................................................................... 4Gather Supplied and Required Items .............................................................................................................. 42. OVERVIEW............................................................................................................................6Cable Modem Front LEDs................................................................................................................................ 6Connectors on the Back of the Modem ............................................................................................................ 93. DEBUGGING INFORMATION ........................................................................................104. INSTALLATION ...................................................................................................................105. INSTALLING THE CABLE MODEM USING THE USB PORT ..................................12Installing the Software Drivers....................................................................................................................... 14Installing the Software Drivers in Windows 98 SE Operating System ....................................................... 14Installing the Software Drivers in Windows Me Operating System............................................................ 20Installing the Software Drivers in Windows 2000 Operating System ......................................................... 23Installing the Software Drivers in Windows XP Operating System ............................................................ 27Troubleshooting the USB Installation ............................................................................................................ 29Uninstalling the USB Driver ........................................................................................................................... 316. INSTALLING THE MODEM USING THE ETHERNET PORT ...................................32Installing the Hardware .................................................................................................................................. 32Troubleshooting the Ethernet Installation..................................................................................................... 327. TELNET COMMANDS.......................................................................................................34****** Cable Modem Telnet Commands ****** ........................ 35

User’Guide3$EMTA ............................................................................................................................................................. 35banner............................................................................................................................................................... 35copy ................................................................................................................................................................... 35default ............................................................................................................................................................... 35exec-timeout ..................................................................................................................................................... 35outputlf ............................................................................................................................................................. 36passwd............................................................................................................................................................... 36ping ................................................................................................................................................................... 36quit .................................................................................................................................................................... 36reset ................................................................................................................................................................... 36tracert ............................................................................................................................................................... 37write .................................................................................................................................................................. 37****** MTA Telnet Commands ******.................................................... 38$CM .................................................................................................................................................................. 38TelRootCert ...................................................................................................................................................... 38volume............................................................................................................................................................... 388. VENDOR SPECIFIC INFORMATION FIELD (VSIF) SUPPORTS .............................399. WEB USER INTERFACE ...................................................................................................41Accessing the Web User Interface.................................................................................................................. 41Web User Interface Home Page ..................................................................................................................... 43Cable Modem ................................................................................................................................................... 43Cable Modem Information...................................................................................................................44Cable Modem Status .............................................................................................................................45Downstream...........................................................................................................................................46Upstream................................................................................................................................................47Upstream Burst .....................................................................................................................................48Event Log...............................................................................................................................................50

User’Guide4Tools.................................................................................................................................................................. 51Reset Defaults........................................................................................................................................51
1. Introduction
TheAmbitCableModemwithEmbeddedMTA(EMTA)provideshigh-speedinternetaccessandtelephonyserviceoveracablethroughyourcableserviceprovider.Thisuserguidedescribeshowtosetupandusethecablemodem.Beforeinstallingthecablemodem,youshouldreadthisuserguidetoensurepropercablemodemoperation.Understand the Cable Modem’ Features
TheAmbitCableModemwithEmbeddedMTA(EMTA)combinesthelatesttechnologyavailableintheindustrytoday.Ambit’EMTAisbasedonDOCSIS2.0andPacketCabletechnology,ensuringcompliancewithtoday’industrystandards.Theendresultisasinglerobustdevicethatprovideshigh-speeddataandtelephonyserviceoveracableline.TheU10C017EMTAsupportsallthehardwarefeaturesneededinaresidentialenvironment.UserscanplacevoiceandfaxcallsusingthetwoRJ-11telephonelines.PCscanconnecttotheInternetusingUSBor10/100Base-TEthernetport(orbothsimultaneouslyifsupportedbyMSO).Prepare Your Area for Cable Modem Installation
Beforeinstallingyourcablemodem,youshouldfirstprepareyourarea.Todothis:1.Locateyourcableoutletandensurethatitislocatedwithinproperdistanceofyourcablemodem,telephoneandcomputer.Besurenottobendthecableasthismaystraintheconnectorandcausedamage.2.Ensurethatthetemperatureintheroomwherethecablemodemwillbeoperatingisbetween0and40°C(32and104°F)Gather Supplied and Required Items
Youwilluseavarietyofitemstoinstallyourcablemodem.Someoftheitemsaresuppliedwithyourcablemodem.

User’Guide5o
Supplied
Verifythattheseitemswereincludedinthecablemodem’spackage:• Onecablemodem• Onepoweradapter• OneUSBcable• OneEthernetcable• OneRJ11Telephonecable• CDcontainingUSBdriversNot Supplied
Verifythattheseitemsareavailablebeforebeginningtheinstallation:• Ifusingthecablemodem’USBport:o APCrunningWindows98SecondEdition(SE),WindowsMe,Windows2000,orWindowsXP.Thecablemodem’USBsetupdoesnotsupporttheMacintoshoperatingsystem,Windows98FirstEdition,andNT.o Windows98SE,WindowsMe,Windows2000,orWindowsXPCDordiskettes.o AnactiveUSBportonyourPC.• Ifusingthecablemodem’Ethernetport:APCrunningWindows95(orlater)operatingsystemoraMacintoshcomputerrunningsystem7.6(orlater)operatingsystem
o AnactiveEthernetportonyourPCorMacintoshBesuretofollowtheinstructionsprovidedfortheportthatyouwanttouse.UsingtheUSBportallowsyoutoinstallthecablemodemmorequicklyandeasilythanusingtheEthernetport,becauseyoudonothavetoinstallandconfigureanetworkinterfacecard(NIC).USB,however,onlyenablesyoutoconnectonecomputertothecablemodem.UsingtheEthernetportallowsyouconnectmultiplecomputerstoacablemodemthroughtheuseofadditionalequipmentthatisnotincluded.Pleasecontactyourcableserviceproviderformoreinformationonusingmultiplecomputers.

User’Guide62. Overview
Thissectiondescribesthefunctionsofthecablemodem’LEDsandconnectors.WhenthePower,DS,US,andOnline LEDsarelit,thecablemodemisonlineandreadytosendandreceivetraffic.TheLink LEDshouldalsobelitifthereisdatatraffic.TheTel1andTel2LEDsshouldbelitifthereisvoicetraffic.Cable Modem Front LEDs
LED Status Description
OnThemodemispoweredbyAC.POWERBlinkingThemodemispoweredbybattery.OnDownstreamisnormal.BlinkingThemodemisscanningD/Schannel.DSOff1.Themodemispoweredbybattery.2.ThemodemdoesnotstartD/Sscanningyet.OnUpstreamisnormal.BlinkingThemodemisrangingU/Schannel.USOff1.Themodemispoweredbybattery.2.ThemodemdoesnotstartU/Sscanningyet.OnThemodemregisteredCMTS.OnlineOff1.Themodemispoweredbybattery.2.ThemodemdidnotregisterCMTS.OnThemodemandPCareconnected.LinkOff1.Themodemispoweredbybattery.2.PCandmodemarenotconnected.Tel1OnTelport#1isavailableforVOIPservice.

User’Guide7Blinking1.Thephoneisoffhook.2.ThemodemisunderVOIPprovisioning.3.Themodemispoweredbybattery.OffTheMTAdoesnotstartprovisioningyet.OnTelport#1isavailableforVOIPservice.Blinking1.Thephoneisoffhook.2.ThemodemisunderVOIPprovisioning.3.Themodemispoweredbybattery.Tel2OffTheMTAdoesnotstartprovisioningyet.OnBothACandbattery1isnormal.BlinkingBattery2powerislow.Batt1Off1.Themodemispoweredbybattery.2.Battery1isdepleted.OnBothACandbattery2isnormal.BlinkingBattery2powerislow.Batt2Off1.Themodemispoweredbybattery.2.Battery1isdepleted.

User’Guide8
LED Position
:
LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 LED9
LED Label
:
POWER DS US Online Link Tel1 Tel2 Batt1 Batt2
1 MTA DHCP Lit Lit Lit Lit
Depends on
PC
connected
Flash Unlit Unlit Unlit
2 MTA SNMP/TFTP Lit Lit Lit Lit
Depends on
PC
connected
Unlit Flash Unlit Unlit
MTA
Initialization
< Note 1 >
Step
3 RSIP Lit Lit Lit Lit
Depends on
PC
connected
Flash Flash Unlit Unlit
Both Lines On-Hook Lit Lit
Tel1 Off-hook, Tel2 On-hook Flash Lit
Tel1 On-hook, Tel2 Off-hook Lit Flash
Good
Batt
Both Lines Off-Hook Flash Flash
Lit Lit
Both Lines On-Hook Lit Lit
Tel1 Off-hook, Tel2 On-hook Flash Lit
Tel1 On-hook, Tel2 Off-hook Lit Flash
Low Batt
Both Lines Off-Hook Flash Flash
Flash Flash
Both Lines On-Hook Lit Lit
Tel1 Off-hook, Tel2 On-hook Flash Lit
Tel1 On-hook, Tel2 Off-hook Lit Flash
AC
Power
Good
Bad Batt
Both Lines Off-Hook
Lit CM Normal
Operation
CM Normal
Operation
CM Normal
Operation
CM Normal
Operation
Flash Flash
Unlit Unlit
Both Lines On-Hook Lit Unlit
Tel1 Off-hook, Tel2 On-hook Flash Unlit
Tel1 On-hook, Tel2 Off-hook Lit Unlit
Good
Batt
Both Lines Off-Hook Flash Unlit
Unlit Unlit
Both Lines On-Hook Lit Unlit
Tel1 Off-hook, Tel2 On-hook Flash Unlit
Tel1 On-hook, Tel2 Off-hook Lit Unlit
Low Batt
Both Lines Off-Hook
Flash
Flash Unlit
Flash Flash
Both Lines On-Hook Unlit
Tel1 Off-hook, Tel2 On-hook Unlit
Tel1 On-hook, Tel2 Off-hook Unlit
EMTA
Normal
Operation
AC
Power
Fail
Bad Batt
Both Lines Off-Hook
< Note 2
>
Unlit Unlit Unlit Unlit
< Note
2 >
Unlit
Unlit Unlit
Note1:"Flash"indicatesaCMorEMTAinitializationprocessinprogress.Apersistent"Flash"isindicativeofaninitializationerror.Note2:DuringACPowerFailwithabadbattery,deviceoperationmaynotbepossibleduetolackofbatterypower;allLEDsmaybe"Unlit".

User’Guide9
Connectors on the Back of the Modem
Thislistofconnectorsdescribeswheretoconnectthecablesandpoweradapterwheninstallingthecablemodem.Port Description
POWERThePOWERportiswhereyouwillconnecttheincludedpoweradapter.Remembertouseonlythepoweradapterthatcamewiththemodem.TEL1/2TheTEL1/2portiswhereyouwillconnectyour1stand/or2ndtelephoneline.TEL2TheTEL2portiswhereyouwillconnectyour2ndtelephoneline.ETHERNETTheETHERNETportiswhereyouwillconnectnetworkeddevices,suchasaPCorahub.USBTheUSBportiswhereyouwillplugtheUSBcable.TheotherendconnectstotheUSBportonthePC.CABLETheCableconnectoriswhereyouwillconnectthecoaxialcable(notincluded)thatleadstothecablesplitter(notincluded)orthecablewalloutlet.RESETThebuttonisusedtoresetthemodem.

User’Guide103. Debugging Information
LED verification
ThereisaLEDtableinsection#2.Installercancheckthetabletoknowwhichstatemodemkept.IfmodemhasregisteredCMTS,PWR,DS,USandOnlinemustbelit.IfTel1isalwaysflashandTel2isalwaysunlit,itmeansthatMTAcannotreceivesavalidofferfromDHCPserver.IfTel1isalwaysunlitandTel2isalwaysflash,itmeansthatMTAcannotdownloadconfigurationfile.IfTel1andTel2areflash,itmeansthattheMTAdoesnotsendRSIPtoCMSyet(waitingforMWDtimeout).
L2F file
U10C017savesitsconsolelogtoflash(L2Ffile).Consolelogincludesmanydebugmessages.installer/operatorcanretrievetheL2Ffordebugging.Itsdetailbedescribedinsection#7,TelnetCommands.4. Installation
Followtheproceduresbelowtoinstallthehardware.FigureAillustratestheconnectionrelationship.1.Connectoneendofthecoaxialcable(notincluded)totheCABLEportonthemodem,andconnecttheotherendtothecablewalloutlet.Besurenottobendorovertightenthecablesasthismaystraintheconnectorandcausedamage.Ifyouplantoconnectthemodemandtelevisiontothesamewalloutlet,youmustuseacablelinesplitter(notincluded).2.ConnectoneendoftheUSBcabletotheUSBportonthemodem,andconnecttheotherendtotheUSBportonthePC.3.ConnectoneendoftheEthernetcabletotheETHERNETportonthemodem,andconnecttheotherendtotheEthernetportonthePC.4.ConnectoneendoftheRJ-11cabletotheTEL1/2orTEL2portonthemodem,andconnecttheotherendtoastandardtelephone.5.ConnectoneendoftheDCpoweradaptertothePOWERportonthemodem,andconnecttheotherendtoanelectricoutletonthewall.Figure A

User’Guide11

User’Guide125. Installing the Cable Modem Using the USB Port
ThischapterexplainstheprocessforinstallingyourcablemodemusingtheUSBport.First,youwillinstallthehardware(cablemodem,USBcable,coaxcable,andpoweradapter).Youwilltheninstallthecablemodemdriversandverifythatthemodemisfunctioningproperly.NOTE: The cable modem’ USB setup does not support the Macintosh
 operating system, Windows
95 & NT.
UsingtheUSBportallowsyoutoinstallthecablemodemmorequicklyandeasilythanusingtheEthernetport,becauseyoudonothavetoinstallandconfigureanetworkinterfacecard(NIC).USB,however,onlyenablesyoutoconnectonecomputertothecablemodem.UsingtheEthernetportallowstoyouconnectmultiplecomputerstoacablemodemusingadditionalequipmentwhichisnotincluded.Pleasecontactyourcableserviceproviderformoreinformationonusingmultiplecomputers.Installing the Software Drivers Before Hardware Connection
CAUTION: You should run the Setup.exe” program first before you connect USB
cable to PC.
ToinstallthecablemodemsoftwaredriversusingtheWindowsoperatingsystem:1.DoubleclicktheSetup.exe”programintheCD.2.Thenthe“hooseSetupLanguage”screenappears.Youcanchoosethelanguageyouneedandclick“K”.3.YouwillseethefollowingWelcomescreen.

User’Guide134.ClickNext>”.YouwillseethefollowingStartscreen.5.ClickNext>”.YouwillseethefollowingComplete’screen.

User’Guide146.ClickFinish”.Youwillseebelowscreen,andthenselect‘Yes.’ NowyoucanconnecttheUSBcabletothePCbyfollowingnextsectioninstructions.Installing the Software Drivers
ThissectionexplainshowtoinstallthesoftwaredriversthatyourPCrequiresforthecablemodemtooperate.Installing the Software Drivers in Windows 98 SE Operating System
CAUTION: You must install the drivers located on the CD that ships with your cable
modem. If you use the default Windows-supplied software drivers, you will not be able to
properly install the cable modem.
ToinstallthecablemodemsoftwaredriversusingtheWindows98operatingsystem:1.PoweronyourPC.Afteryourcomputerboots,Windowsdetectsthecablemodem.TheFoundNewHardwarescreenappears,followedbytheAddNewHardwareWizardscreen.

User’Guide152.InserttheCDintothePC’CD-ROMandclickNext.Youwillseethefollowingscreen.3.SelectSearch for the best driver for your device (Recommended). ThenselectNext.Youwillseethefollowingscreen.

User’Guide16
4.ChecktheCD-ROM drive checkboxandverifythattheCDisintheCD-ROMdrive.ClickNext tohaveWindowssearchforthenecessarydriverfiles.Youwillseethefollowing:5.Selectthe updated driver (Recommended) Ambit USB Cable Modem andclicknext.Youwillseethefollowingscreen.

User’Guide17CAUTION: You must verify that Ambit USB Cable Modem appears on the screen. If
USB Composite Device appears, you must click Back twice and specify the correct
location of the driver files. DO NOT proceed if USB Composite Device is displayed in the
above window. Contact your cable provider for further assistance.
6.ClickNext.Thecomputerautomaticallyinstallsthenecessarydriverfiles.Youmayseethefollowingscreen

User’Guide187.Iftheabovescreenappears,youmustinserttheWindows98CDsothatWindowscancopytheremainingfiles.8.Afterfilescopyingisdone,youwillseethefollowingscreen:9.ClickFinish tocompletetheinstallation.Youwillseethefollowingscreen.

User’Guide1910.ChooseYes torestartyourcomputer.11.Afterthecomputerisrebooted,verifythattheUSBLEDislitonthefrontofyoucablemodem.Ifnot,refertothetroubleshootingsectionlaterinthischapter.

User’Guide20
Installing the Software Drivers in Windows Me Operating System
ToinstallthecablemodemsoftwaredriversusingtheWindowsMeoperatingsystem:1.PoweronyourPC.Afteryourcomputerboots,Windowsdetectsthecablemodem.TheFoundNewHardwarescreenappears,followedbytheFoundNewHardwareWizardscreen.2.InserttheCDintothePC’CD-ROMandclickNext.Youwillseethefollowingscreen.3.SelectAutomatic search for a better driver (Recommended) andclick(Next). ThecomputerautomaticallycopiesthenecessarydriverfilesfromtheCD.Youwillseethefollowingscreen.S